User Reviews for Westin New York Times Square

Research User Reviews for Westin New York Times Square (1-20 of 554)

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Sep 12, 2008 by Tim from San Antonio, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location and price.

“Excellent location. Trendy rooms.”

Sep 11, 2008 by Chris from San Francisco, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location and convenience.
• The stainless steel sink in the bathroom.

“The hotel is very nice and in a convenient location. The room was clean and the staff was nice and efficient. I would recommend this hotel to friends.”

Sep 11, 2008 by Liz from Chicago, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The hotel staff was friendly and knowledgeable.
• I felt the bar area was a bit out of date with un-appealing music.

“The hotel staff was friendly and very prompt. The service was efficient. The room was comfortable, roomy and had plenty of amenities. The beds were very comfortable with a lot of extra pillows. The music in the bar was not current and a bit too mellow. The drinks at the bar were delicious and priced appropriately for NYC.”

Sep 11, 2008 by Keiko M. from Carlsbad, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location with easy access to the subway. Rooms were a decent size.
• Hugely expensive.

“The Westin Times Square is at a great location, with easy access to anything in Times Square and close to the Subway to reach the balance of NYC. The rooms are a good size and the service there was good.”

Sep 10, 2008 by Ken from Allentown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great view of NYC.
• Charged me for using the room bar which we didn't use.

“Great location, nice size room.”

Sep 10, 2008 by Jeff from Harrisburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great location and very clean.
• The staff woke me up at 2:40 A.M.

“It is a very nice hotel and a super location near Times Square. The rooms and bed are very comfortable and the shower is great!”

Sep 10, 2008 by Lorrie from Marietta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view was incredible.
• Only 1 mirror in room.

“The staff was friendly and helpful. The resort was perfectly located for everything we wanted to do! Broadway shows, dining, Subway to US open.”

Sep 10, 2008 by from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, trendy hotel.
• Older hotel.

“We really enjoyed staying at this hotel. Very close to all attractions. Very friendly staff.”

Sep 10, 2008 by Anne from Studio City, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location.
• The room was not very attractive.

“Great location for my stay. Big rooms, great staff and comfortable bed. No extra amenities like turn down service or other luxury items, but it is a comfortable place to stay.”

Sep 8, 2008 by Vikkie from Bowie, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great Location, beautifully decorated, nice view with friendly staff.
• I cannot think of anything.

“Located in the Time Square area of New York this hotel offered easy access to night life and activities such as access to guided tours and theaters. This hotel offered comfort, upscale decor and great amenities.”

Sep 8, 2008 by Avia from Boca Raton, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location close to Times Square.
• The hotel does not have its own parking facilities.

“Great hotel with a great location close to times square. The high rise rooms offer an excellent view of the city.”

Sep 8, 2008 by Julie from Manassas, VA
Overall Rating: 4
Cleanliness:[2] • Staff:[9] • Location:[9]

• Location.
• Bathroom smelled.

“Hotel is in a great location and is nice facility. Rooms are large for NYC. The bathroom, however, smelled. They said they would re-clean it, but either they did not or the re-cleaning did nothing. Shula's, the hotel restaurant, has mediocre food and service and is greatly overpriced. Go somewhere else for dinner.”

Sep 5, 2008 by Erica from San Diego, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• I liked the modern look and location.
• My check out info was not available like it was supposed to be.

“This hotel was very nice. Just what you would expect in Manhattan. Great location, great bed, great room and view. Only problem was at check out, my bill was not delivered and could not check out via the TV as I should have been.”

Sep 5, 2008 by Sydnea from Argyle, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the beds, the view, and friendly answers to our many questions.
• A quick breakfast was not available in the hotel.

“Our double-bed room was wonderful for 2 women traveling together. We had a glorious view overlooking the Hudson River. The bellman even kept our luggage safe before check-in and after check-out so we could get our last look of Time Square. The concierges were extremely helpful giving directions, reasonable restaurant suggestions, and Subway tips and locations. We felt very welcome at the hotel.”

Sep 5, 2008 by Greg from Arlington, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Luxurious and well-appointed.
• One of the front desk agents.

“The agent at the front desk gave me a junior suite, which was a very welcome upgrade. The room itself was very aesthetically pleasing - elegant, modern, and tastefully designed. But the amenities like the heavenly bed and heavenly shower made for one of the most restful and relaxing stays I have had all year - I wish I would have extended my stay another night!”

Sep 4, 2008 by Madalene from West Hartford, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The public spaces were beautiful.
• The air conditioner blew on the bed no matter what direction the vents were turned.

“The hotel's location was fantastic. Very convenient to Times Square and transportation. The modern public spaces were ultra-chic. Right down to the interior of the elevators. My only complaint was that, in my room, the air conditioner blew on the bed no matter which direction the vents were turned.”

Sep 4, 2008 by Christine from Hamilton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was great, very accommodating.
• The chair in the room was not especially comfortable.

“I enjoyed my stay at this hotel. As explained in the description, there are no direct views of Times Square, but you are on a few steps away from it. I found the staff to be especially accommodating; they permitted me to check in early and provided me with a room with a king size bed at my request. Every brief encounter with any staff member was a pleasant one. Also, on the day I was checking out, they checked my luggage for me at no expense so I could walk around the city without lugging around my bags. I would stay here again!”

Sep 4, 2008 by Rick from Woodbridge, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, good service and good location.
• Very expensive to use the phone, had to pay for local calls and the bar in the room is pricy.

“Overall, great hotel. Just don't use the phone in your room or eat from the bar because it's ridiculously expensive.”

Sep 3, 2008 by Wilda from Leawood, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, excellent service, comfortable bed.
• Only one comfortable chair in room, ultra modern decor.

“Service was excellent; bed was extremely comfortable. Excellent small deli next door with reasonably priced food. For those who love modern decor, hotel was gorgeous. I personally feel more comfortable in a hotel with more homey surroundings. The room could have been more comfortable if it had more than one comfortable chair. There was one living room type chair and one desk chair. I would definitely stay there again and would recommend to my friends.”

Sep 3, 2008 by Bill from Swampscott, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[5]

• Location.
• Not what I expected.

“Hotel does not have a warm feel to it and the staff reflects this.”

Sep 2, 2008 by Pete from Freehold, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Ok location, beds were fine.
• Expensive for location, not in Times Square, expensive for location.

“For the money, it was not that great. The staff is friendly and provided comfort. The food on site is also ok, but again very expensive.”

Aug 23, 2008 by Stephanie from Fort Worth, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and hotel quality.
• Bathroom had a unlocking pocket door rather than a normal door.

“Great location and wonderful hotel, convenient to shows, shopping and subway. Staff is very friendly and knowledgeable.”

Aug 21, 2008 by David from Lutherville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[9]

• Location and recent renovations to the rooms.
• Staff was not at all attentive to our requests for housekeeping items in our room.

“Spectacular location with very modern and comfortable rooms.”

Aug 21, 2008 by Doug from Calgary, AB CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice large rooms with great bathrooms and bedding.

“Excellent location in times square. I found the rooms to be very sound proof, only issue was the TV reception lost signal on some channels during our stay. Not sure if that was cable provider fault or hotel equipment. The staff was very good however we checked in once with a not overly friendly front desk clerk. She would not allow us to check in at 10 am on a Sunday as no rooms available which I found hard to believe. All in all a great hotel but the food costs are so over the top as to be cliche. Who is paying 14 bucks for pancakes in a hotel restaurant? At least in Manhattan there are hundreds of options.”

Aug 19, 2008 by Kelly from Plainview, NY
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[10]

• Location and design of hotel.
• Cleanliness was lacking.

“Great location, wonderful decor, cool architectural design.”

Aug 17, 2008 by Debra from Bloomfield, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location without being too much in the center of things.
• The view from our room was not good at all.

“The Westin is a beautiful hotel right in the middle of all Times Square has to offer. The staff is very helpful and friendly. It was very easy to have our car safely parked. The location made it very easy for our family to see the sights and get to the shows very quickly. I only wish there could have been some way to secure tickets to shows without incurring a $50 per ticket fee. I believe this was separate from the hotel chain, just located in the lobby. Maybe a van as a taxi would be nice a few times a day from the hotel to key locations, of course for a fee. It cost our family $80 to see the World Trade Center site due to needing 2 cabs. It was a great family vacation!”

Aug 14, 2008 by Ann from Dalton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Upscale, great view, close to theaters.
• Escalator from ground level to lobby.

“A wonderful venue for the price. Our room had a nice view of the Hudson River. It was next to the elevator but was still very quiet. Close to Times Square and theaters. Modern decor. Emphasis on comfort with Westin bedding and duvets.”

Aug 11, 2008 by Brock from Newmarket, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The free upgrade of our room to a deluxe, the Starbucks coffee in room and the view from our room.
• Could not request a late check-out because they were booked solid, but were allowed to leave bags with the lobby.

“The staff was very friendly, upgraded our room upon arrival which had a great view of the north part of Uptown Manhattan. The room was immaculate and looked brand new. Dark, quiet rooms at night with instant Starbucks and Tazo tea, as well as the USA Today in the morning. Location is unbelievable and this is definitely the place to stay if you want to be near Times Square/Broadway. TIP: Even if you remove something from the minibar and put it back, you will be charged for it (due to sensors in the fridge). However the front desk cleared me of charges when I explained I put a water that I bought in the place of a Gatorade for an hour.”

Aug 11, 2008 by Sharon from Oakville, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bedding was fresh and clean, very European like.
• We liked everything.

“This hotel suited our needs perfectly. The room was clean and modern. The bedding was amazing. The view was wonderful and the location was perfect. We could not have asked for anything more.”

Aug 11, 2008 by Sarah from Rockville, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was phenomenal. Time Square. You can walk everywhere!
• Expected more!

“Everything was nice and adequate. A bit disappointed in the lack of amenities.”

Aug 10, 2008 by Donna from Plano, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Excellent bed.
• Bathroom door did not close well.

“Excellent hotel for the price. Good location for theatres and restaurants.”

Aug 2, 2008 by Peter from Bridgewater, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location.
• Staff was not overly friendly.

“Good hotel if you want a Broadway location. I would recommend it to others.”

Aug 1, 2008 by Mc from Greenfield, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean and quiet, a nice refuge from the noise and heat outside.
• Flushing of toilet sounded like a jet engine. Very loud.

“Room was very clean, beds were comfortable, excellent view on the 27th floor. They accommodated our request for double beds, and were very helpful with transportation back to the airport. We were able to walk to a Broadway show, and to several great restaurants, as well as the subway. It was a great value and just what we needed.”

Aug 1, 2008 by Wade from Mcdonough, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, clean, nice beds.
• Bathroom was a little small.

“Great location. Room was comfortable, with nice beds. Bathroom was a little small, but clean. Housekeeping was quick, efficient, and thorough. Shula's Steakhouse was excellent.”

Jul 31, 2008 by David from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• They focused on service excellence and provided free boarding pass printing in business centre. Clever.
• They charge a daily price for the fitness area.

“Very pleasant experience in the heart of Manhattan. Front desk staff was superb in recognizing that after sending us to 2 different rooms that were still not made up -- that a slightly larger room was in order, plus, without any prompting whatsoever, a $100 guest credit for use anywhere in the hotel. This started the visit on a high note which was maintained until the time we left after 3 nights. One additional note and presumably at some point most good hotels will simply provide free wireless -- however in this case, the business centre allows you to go online and check in with your airline and print your boarding pass. Very convenient and very helpful.”

Jul 29, 2008 by Ric from Portland, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was excellent for easy access to restaurants, theatres, central park, etc. As a walker this was great.
• The bathroom counter was very narrow.

“The central location to the theatres and restaurants was outstanding. My lady friend and I had a wonderful stay and impressed with the friendliness of all the staff including the cleaning lady.”

Jul 29, 2008 by Maryann from Canton, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Everything.
• The hotel restaurant was way over priced - $17 for 2 eggs.

“The hotel was in an excellent location, very clean, friendly staff, nice room and clean too. The in house restaurant was way over priced and no free internet.”

Jul 24, 2008 by Jason from Laurence Harbor, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• It was very convenient.

“It was a very nice hotel and my wife and I had a great time. We loved the location and the friendly staff.”

Jul 24, 2008 by James from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• High quality with attention to service, detail and perfection. Well done.

“Hotel was in the middle of time square which made me a little apprehensive due to noise. To my surprise, I couldn't hear any noise from my room. The hotel room was nothing short of awesome. Close to all their is to do in New York and restaurants.”

Jul 23, 2008 by Jd from Nashville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful staff, very nice amenities, great location.
• No swimming pool.

“Great hotel for the money. The only thing that kept it from being perfect was the lack of a pool.”

Jul 23, 2008 by Nicole from Highlands Ranch, CO
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location, great views, clean, polite and capable staff, excellent!
• NA.

“Great place to stay.”

Jul 21, 2008 by Marguerite from Los Angeles, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• The workout facility; location.
• Rooms need updating

“It is a nice hotel, but some floors obviously need updating. The conveniences needed for a business traveler, like wireless internet and easy to access outlets were not available. Also, the bathroom had no counter space and for a multi day trip, this was a challenge.”

Jul 20, 2008 by Arlene from Atlanta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Fabulous location. Great bed. HD TV. Wonderful concierge service.
• A little slow to respond to special requests.

“The Westin is a fantastic choice for a visit to NY. The location, near Times Square was convenient, the room was well appointed, including a very comfortable bed and a new HD TV.”

Jul 19, 2008 by Chris from Washburn, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was courteous and helpful. They knew the city and were able to help us find where we wanted to go.
• It took a while to get our luggage that was stored. The refrigerator was full of expensive food. We would have liked an empty one for leftovers!

“The hotel staff was very friendly and helpful. One early morning I asked the desk staff where we could buy rain gear as we were heading to the Today show and they loaned us umbrellas.”

Jul 17, 2008 by Christopher from Mount Wolf, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Elevators.
• Noise, cleanliness of room.

“Inside hotel was nice but room was very dirty and small, put me beside elevator, very noisy. Horrible street noise, concierge service very rude. Not what I expected for a 4 star hotel.”

Jul 17, 2008 by Ellen from West Roxbury, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[7] •

• The room was very upscale, cool colors, WONDERFUL bed, great view, very quiet, all stainless steel BR, and cool shower.
• The woman checking us in at the front desk could have been more pleasant- seemed like she was having a bad day.

“Everything was great. Rooms and all facilities are well kept, clean, great views and wonderful beds! Very cool Bathrooms as well. All staff very pleasant except for check in woman- she was having a bad day!”

Jul 16, 2008 by Qumars from San Jose, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[7]

• Easy access to tourist area.
• Extremely expensive, nickel & diming.

“Westin at TSQ is clean, nice and seems only 4-5 years old. But the restaurant is very expensive, internet connection costs money while motel 6 doesn't charge for it. Concierge marks up the tickets to the activities without telling you unless you ask. Friendly staff try to make up for not so friendly ones.”

Jul 12, 2008 by Melissa from Forsyth, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was perfect and so was the staff!
• Rooms were smaller than expected, but the beds were wonderful.

“Very luxurious, perfect location, staff was great.”

Jul 11, 2008 by Talene from Fowler, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The view, we were in a corner room and had windows all around us, it was nice!
• The staff could have been a little friendlier, but it wasn't horrible.

“This is a wonderful hotel no matter what your reason is to be traveling to New York. The rooms were big and comfortable. Nice size bathroom and awesome shower. Close to Subway and one block to Times Square. Nice experience.”

Jul 11, 2008 by Jim from Quincy, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Double headed shower. Location. TV.
• Can't think of anything.

“Great value!”