User Reviews for Hilton Times Square

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Apr 8, 2008 by Amy from Orlando, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was amazing.
• For NYC, I know it was nice - just don't compare it to other cities.

“This was a great hotel in an amazing location. You just need to remember that it's NYC, and you don't get what you would expect. It would just be an average hotel somewhere else, but in NYC, it's fantastic.”

Apr 8, 2008 by Barry from San Diego, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location.
• Small hotel room but I heard that is common in New York.

“Great location in Times Square. Walking distance to all the places we wanted to visit. Rooms are somewhat small but I heard that is common in New York.”

Apr 7, 2008 by Paul from Atlantic City, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly staff, clean room, great view, great location.
• Parking too expensive.

“This hotel was right in the middle of everything in Times Square. It was clean, comfortable and attended by friendly professional staff.”

Apr 7, 2008 by Kurt from Naples, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, Fast check in check out.
• Nothing.

“Good hotel. Comfortable beds and very clean room.”

Apr 5, 2008 by Jon from Fairfax, VA
Overall Rating: 3
Cleanliness:[2] • Staff:[1] • Location:[10]

• The location was near my work.
• I struggle to believe this was ever a 4 star hotel, and I can say that it is definitely not one now.

“I find it amazing that this hotel was in the same rating as the other 4 star hotels that I've stayed at (Marriott Marquis, Royalton, Meridian). The hotel is run down. The service was very bad. The room quality and amenities were much closer to what I'd expect from a 2.5 or 3 star hotel.”

Apr 5, 2008 by Fern from Londonderry, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, excellent service, friendly & competent staff.
• Charged for local telephone calls.

“I stayed two nights with my daughter-in-law and 10-year-old granddaughter and had a wonderful stay. This is a great location for sight seeing. Within easy walking distance of theatre district and 10 - 15 minutes walking distance of many major attractions. It's also convenient to City Sights (sightseeing tours) starting location and to public transportation. The room was comfortable, clean and well-appointed and the staff was exceptionally friendly and helpful. We didn't eat at the hotel (too expensive) but there are plenty of eateries close by - an Appleby's next door, a MacDonald's a few doors away and a Cold stone Creamery right across the street. Also loads of restaurants around the corner on Broadway.”

Apr 4, 2008 by Charlot from Chestnut Hill, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Surprising quiet even though it's in the middle of the theater district.
• Ground floor unattractive and there was No signage to locate the main lobby.

“It's a fun place for a family vacation to the Big Apple. The front desk was friendly. The hotel is located in a hectic area of NYC, so don't expect to walk out of the hotel and take a leisurely walk or quick jog.”

Mar 27, 2008 by Gregory from West Chester, PA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[10]

• Rooms were spacious.
• Overcharged for parking. Delay in getting in room.

“I had two rooms. We took two cars and should have been charged two parking fees. We were charged THREE instead. We arrived at the hotel at 3:00 for check in. We didn't get a room until after 4:00.The experiences above left a bad taste in my mouth.”

Mar 26, 2008 by Gus from Washington, DC
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[10]

• Location.
• Room wasn't ready on time.

“The room was nice, clean, etc. The service was ok, but my room as well as about 20 other groups was not ready at check in time. The design of the hotel was less than inviting.”

Mar 24, 2008 by Manon from Huntley, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was Super clean, quiet with nice bathrobe, chocolate & 2 FREE bottles of water.
• The view was just OK.

“Very comfortable bed, extremely nice staff. Way better than the W New York”

Mar 20, 2008 by Christine from Portland, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Nothing.

“It was a great location, hotel staff was kind and helpful from the time we arrived until the time we left.”

Mar 20, 2008 by William from Severna Park, MD
Overall Rating: 2
Cleanliness:[9] • Staff:[2] • Location:[10]

• The location was excellent. The Hotel is very nice
• The staff and their indifference to the customer.

“The hotel itself is very nice. Great location. When we checked in, they gave us a very nice two room suite. After we went out for the afternoon, we came back to the room to find out key didn't work. We went to the front desk and they told us there was a ventilation problem in the room and they had to move us. So we went from a two room suite to a room with two double beds and a LOT smaller. While the hotel gave us dinner for the Inconvenience, it did not make up for the room or their mistake. My question was how did you know there was a ventilation problem unless you went into our room? I got no answer except for an empty stare. They also took it upon themselves to move our personal belongings without us present. My assumption to this was they gave us the wrong room. So the ventilation problem was pure BULL.”

Mar 19, 2008 by Gerri from Rocky Point, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The bed was so comfortable I wanted to take it home.
• No hairdryer in the room.

“I enjoyed my stay at the Hilton TS. The staff was extremely accommodating and friendly and the bed was the most comfortable I have ever slept in. It was also located right in the heart of Times Square.”

Mar 19, 2008 by Robin from Minneapolis, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great staff helpful and friendly.
• Just a note maybe time of year really dirty windows throughout the hotels beautiful views of the city distracting but I would imagine difficult to.

“No complaints only noted very dirty hotel windows hampering the outstanding views of the city otherwise the experience location and curious staff and friendly atmosphere were tops.”

Mar 17, 2008 by Mike from West Simsbury, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• They were able to find me a room before the official "check in".
• Hotel room was small and bathroom area was small.

“Accommodations were adequate and location was outstanding.”

Mar 14, 2008 by Cynthia H. from Hudson, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Perfect location.
• No complaints.

“Very nice.”

Mar 3, 2008 by Philippe from Montreal, QC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location, great TV, great concierges.
• Rooms ordinary.

“Great location in times square, nice hotel but not fantastic, very helpful concierges with great recommendations.”

Feb 28, 2008 by Sian from Toronto, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location. True 4 star hotel level!
• Parking.

“Right in the centre of Manhattan, so the location is excellent and very very convenience. Hotel do deserve a true 4 star level. Staffs are friendly and very helpful.”

Feb 27, 2008 by Nancy from Stroudsburg, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, friendliness.
• Room on the small side, restaurant dull.

“Okay for a comfortable room and location is great but the restaurant was plain and the bar way overpriced, it was my birthday and we wanted to have a drink before we left and they charged us 27.00 for 2 shots of sambuca. That is just crazy, even for NYC. The bed was crazy comfortable. They had us in a handicapped room, what if they needed it for someone who was really in need of it?”

Feb 24, 2008 by Samantha from Clifton Park, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location.
• Did not get the room I asked for.

“The hotel room was very nice, but I had reserved a room with double beds. When I got into the room, it had a queen. I called down to the front desk and they said they would bring up a double bed. When it came up, it was only a single. One of my children slept on the floor that night. The hotel said they didn't have another room or anything else.”

Feb 19, 2008 by Elizabeth from Seaford, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The beds were so comfortable, and the linens used on the beds were luxurious!
• The bathroom door was pulled open and closed. It was heavy and closed on my finger

“In the heart of Time Square but not lit up 24 hours every day. It a little hard to locate because the lobby is 21 stories above ground. Once you arrive though the stay at Hilton Times Square is terrific. The rooms are comfortable and cozy. And the breakfast the next morning in the sky lobby is satisfactory. I recommend this hotel for location, convenience and cleanliness.”

Feb 15, 2008 by Mike from Warwick, RI
Overall Rating: 8
Cleanliness:[9] •

• Close to Theaters, Subway, and Times Square.
• Somewhat odd check in from 41st St. Not a lot to complain about.

“The hotel, the second Hilton we stayed at in New York that weekend, is in prime location for people looking to head to the Theater District or to explore using the Subway System. The hotel itself is pretty ho-hum. There is nothing special about the standard room, but there is nothing to complain about, either. If you like the busy life being right outside your door, this is a great place to be. If you are more in the mood for a quieter Hilton stay in New York, try their location on the Ave of the Americas near Central Park. Spring for the executive stay and they throw in a private lounge and complimentary breakfast.”

Feb 10, 2008 by J from West Hartford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and room amenities.
• Nothing.

“Would stay there again.”

Jan 30, 2008 by Brad from North Brunswick, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing location in the heart of Times Square.

“The location of this hotel is amazing. Madame Toussauds wax museum is about 20 feet to the right, both movie theaters right next door, Broadway a block away, the train station 6 blocks away, and an Applebees connected to the hotel. You talk about location? This was the best. The hotel itself was very clean, the staff (especially the concierge) was very friendly, and the room was nice. We had a nice view; the buildings in the back and the water a distance to the left. You could also see the hustle and bustle below. The bed was very comfortable and the bathroom was exceptionally clean. There was also a mini-bar in the room, if you don't mind spending $4 for a Snickers Bar or $6 for a beer (hey, still cheaper than Yankee Stadium). The only two faults I can point out are: A) Yeah it's Manhattan and the Hilton, but man, the food at the restaurant is EXPENSIVE! It's $24 for an egg breakfast, $7 for a side of toast, and about $20 for a Belgium waffle. B) As nice as the hotel beauty products are, the bath towels were rough and almost scratchy. Again, the pros outweigh the cons big time. I give this hotel an A on location alone; the towels and food cost keep it from getting an A+. I definitely recommend.”

Jan 6, 2008 by Carol from Pensacola, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location in New York City was great. The beds were amazingly comfortable.
• Hotel lobby/bar area a bit small.

“Traveled for short stay in New York City, hotel was a great value, located at Times Square and easy access to subway.”

Dec 30, 2007 by Julia from Mahopac, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• Small, loud, hard to find entrance.

“Would not be my first choice. Disappointed, no view of Times Square that was promised by Hilton staff. Rooms small but comfortable. Big, beautiful bathroom. Staff very friendly!”

Dec 26, 2007 by John from Fitchburg, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[9]

• The room was excellent.
• They have some construction going on next door that is a little distracting.

“Nice hotel. Right in times square.”

Dec 20, 2007 by Robin from Fairhope, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality for price.
• No club within the hotel.

“The Hilton times square is luxury with convenience. Soft beds and great views with all the amenities of home.”

Dec 20, 2007 by Beth from Libertyville, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location, decor of lobby and parts of the room, the room was very good size.
• Bathroom tile was dirty, wall paper peeling a bit.

“Overall a good value. I would have been disappointed if it had cost us full price b/c our room was a bit shabby for four stars. The tile had mildew; the rest of the room was really clean and nicely decorated. Location was perfect.”

Dec 19, 2007 by Chandler from Roanoke, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, price, clean.
• Not exactly what I think of with a 4 star hotel, but I could have wrong expectations.

“Nice hotel.”

Dec 19, 2007 by Anne from Rochester, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Good location for theater.
• Initial staff contact was not great.

“I have to say I expected more for a four star rating. It was difficult to find the entrance to the hotel (not clearly indicated) and valet parking was extremely expensive. When we arrived, after a long car trip, we were told in a rather gruff manner, that our room wasn't ready, even though we arrived after the 3:00 check in. We waited in the lobby bar for about an hour before we were called. The room itself was spacious for NY and clean. It's just that I expected something a little more posh given the rating.”

Dec 19, 2007 by Mary from Reston, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Huge room by NY standards with great views due to lots of space around building.
• Very old TV in fitness center.

“The Hilton Times Square was a pleasant surprise! The rooms large and are well appointed, and the unimpeded airy views of the city and Hudson were spectacular. Niceties included a Cuisenaire coffeemaker for two, a very high water fixture with great pressure in the shower, an large deep tub, sparkling white bath and accoutrements, closet full length mirrors, a lighted make up mirror, and a flat panel huge TV! The fitness center had only 5 machines and a weight station in a small room with a semi functioning TV. Staff was friendly and helpful, but the restaurant was a self serve buffet with bumbling wait staff and mediocre fare. Umbrellas supplied by the front desk in case of inclement weather were a nice touch too. Overall, a very pleasant stay.”

Dec 17, 2007 by Chris from Grand Prairie, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Loved the view, convenience, & comfort.
• If only it could have been cheaper we would have stayed longer.

“My wife and I thoroughly enjoyed this hotel for the purpose of our romantic getaway. Everything you would expect in a true 4 star hotels, plus great locale. We loved our stay!”

Dec 17, 2007 by Susan from Claremont, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[8]

• Great location, no traffic noise.

“Very nicely located for theater district, and lobby is on the 21 floor, so there is no traffic noise in the rooms, particularly on the inside corridor of the hotel. Nice rooms, but the insulation between the bathrooms could be a bit better. You can hear toilets flushing and even voices between the bathrooms. The rooms themselves are very quiet. I would definitely stay here again.”

Dec 16, 2007 by Marie from Hull, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The hotel's location was very convenient to many attractions and public transportation.
• The bathroom was small and the towel rack was inside the bath/shower stall.

“The hotel was situated in a great location for a tourist as it was convenient to so many things. I think that the street entrance was rather bare and unwelcoming for a 4 star hotel. The fact that the lobby is on the 21st floor was rather weird. The hotel personnel were very friendly, courteous, and helpful. I would stay there again.”

Dec 16, 2007 by Ronald from Hayes, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location was great, for NY the price wasn't too bad either.
• I feel that because of my age and appearance the service that I was given at the front desk upon check in was sub par.

“All in all it was a positive experience.”

Dec 16, 2007 by Helen from Edgartown, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Super location and lovely, large room.
• Layout of entrance a floor below lobby and hard to see from the street is less than welcoming.

“The hotel is ideally located for theater going, and very near many appealing restaurants. Its proximity to the subway is also a large advantage. For travelers who don't mind the Bustle and Honky Tonk Ambience of Times Square, it's wonderful. The lobby area is attractive, if somewhat sterile, and our room was large and comfortable and quiet. I would definitely try to book this hotel again.”

Dec 14, 2007 by John from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location just off times square.
• Uncomfortable chairs in lobby bar.

“Impersonal service, pleasant rooms with comfortable beds but small bathrooms. Best feature is location convenient to Macyss, Broadway theatres, fifth avenue shopping, subways and tourist attractions. Convenient lobby lounge with some of world's most uncomfortable 'designer' chairs.”

Dec 13, 2007 by Kevin S. from Aurora, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location was great, in the middle of times square.
• Was expecting a grander lobby.

“Very nice hotel, no major complaints, I would stay again if I got 70% off of standard rate instead of just the 50% we did receive.”

Dec 11, 2007 by Joyce from Mercer Island, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and cleanliness.
• Price.

“After a horrible 4 night stay at the paramount, the Hilton felt like Buckingham palace. Light, bright and clean. Great, helpful staff. Quiet with comfortable beds I slept like a baby. Would definitely return and recommend to anyone.”

Dec 10, 2007 by Jennifer from Absecon, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Bell staff (not house staff) attentive and accommodating.
• Two requests for rollaway bed; came at 9:50pm.

“Great location just off the Lincoln tunnel and right by times square. Hard to find entrance under scaffolding! Had requested a room with 2 doubles in advance; was not noted with reservation.”

1 of 1 people found this review helpful.

Dec 10, 2007 by Deb from Chicago, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location, views.
• Costs of extras.

“This hotel is in a terrific location and it seems that most rooms have great views because rooms start pretty high up in the building (I think the lobby is on the 21st floor). However, as you might expect from the location, incidentals such as room service are quite expensive. Also, high speed internet is an extra cost and printing in the business center ends up costing quite a bit as well (although it's nice that printing is available).”

1 of 1 people found this review helpful.

Dec 6, 2007 by Stephen from Belfast, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• A fantastic hotel close to all the main attractions.
• Entrance to lobby was obstructed by scaffolding.

“I had a great stay at the Hilton Times Square. The room was fantastic, just what I expected for the rating. The location was right on Times Square and central to most tourist attractions.”

Dec 2, 2007 by Colleen from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, exceptional room, hotel staff.
• Nothing.

“The Hilton Times Square is a modern hotel with an exceptional accommodations and city views. The staff is outstanding and even upgraded my room because I had to wait about three minutes to check in. This hotel is perfect for a family visit or a romantic getaway. Four Stars.”

Nov 28, 2007 by Susan from Milwaukee, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The location, the clean rooms and the price.
• The restaurant was closed by 10:30 on a Saturday night. Coffee at bar was $4.50.

“The staff was very courteous. Having dessert at the bar (because the restaurant was closed) was tasty, but expensive!”

Nov 26, 2007 by Bruce from Berkley, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very helpful.
• The ground level is not the lobby level; you need to go up a floor to register.

“This hotel is right on west 42nd street, between 7th and 8th Ave, closer to 8th. You drop of a car for valet parking on 41st street which is one-way going west. The valet arranges a porter to take your luggage to the lobby level. You take an elevator up to the lobby level and register there, and the porter meets you there and you go to your room. The staff promptly put in a rollaway bed without charge or hassle. Our room was fine, nothing luxurious. Checkout was no problem. I didn't go to the hotel restaurant. I would recommend this hotel without reservation.”

Nov 23, 2007 by Penelope from Silver Spring, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Convenient to subway.
• Hard to find entrance.

“The room was exceptionally quiet, clean. Bed was very comfortable. The staff was great. I would definitely stay here again!”

Nov 23, 2007 by Steph from Victoria, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• They upgraded us to a great room.
• The concierge was never available.

“Great times square location, friendly staff, and comfortable room. Free 1-800 number calls, 2 dollar local calls. 10 dollar internet charge.”

1 of 1 people found this review helpful.

Nov 17, 2007 by Ken from Rockville, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great view and clean room.
• Staff.

“Great location in NYC and great view of NYC from the room. The room is clean and decoration is neat.”

Nov 16, 2007 by Hope from Highland, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• We loved the view from the room during the day and night.
• Lobby area was small.

“The front desk and the bellmen were courteous and helpful upon arrival. The view was great, as well as the location. The rooms were clean and well appointed, however did not have robes. The Crabtree and Evelyn products were nice. We were very pleased.”