User Reviews for Tribeca Grand Hotel

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Dec 14, 2009 by Kris from Seattle,WA
Overall Rating: 9

• EXCELLENT staff and location. Rooms are nicely appointed and roomy for NYC.
• The wireless internet is a disaster. $10 per day per device. 2 computers and an iPod $30/day.

“The staff is very courteous and friendly, food good, excellent location. Rooms are large for NYC.”

Apr 30, 2009 by Amy from Minneapolis,MN
Overall Rating: 10

• Excellent service.
• Nothing.

“Great value, couldn't have been better for this price.”

Sep 7, 2008 by Anna from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Concierge service was superb; in room safes, robes appreciated; open atrium might bother people with acrophobia.
• Only one sink; lighting in bath and in room was not good for applying make up; one needed to open drapes to get anything that approached true light.

“I am not a great fan of modern decor; however, I will overlook that in the Tribeca Grand. It was clean; the service --from the cleaning staff to the concierge-- was spectacular; the location is not to be believed. Stainless steel sink tops are not my favorite; but I will trade that any day for a staff that cares about, and knows, its clientele. Bravo!”

Sep 6, 2008 by Marina. from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Well situated, elegant and very handy.
• It was a little less of what I was expecting, a little noisy (air conditioner things) and no swimming pool.

“In the heart of TriBeCa, this hotel has it almost all. the decoration is a little retro and no swimming pool but besides that I really liked it. Not as fancy as what I was looking forward to but it was ok.”

Sep 4, 2008 by Bernice from Bowling Green, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendliness of everyone.
• Noise.

“The hotel was excellent in every way. As mentioned in #15 about the noise but there was a noise diverter (or something) to turn on. It was elegant, clean, and nice. Thank you for making our stay (first stay I should say) in NYC so pleasant.”

Sep 3, 2008 by Matt from Merrimack, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, comfortable.
• Not in the middle of it all, but I knew that going in.

“Excellent hotel, it passes the rest of a place I would stay again.”

Sep 2, 2008 by Pablo
Overall Rating: 1

• Too many cockraoches.

“Avoid!”

Aug 24, 2008 by Shanen from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Quick response of staff to our needs.
• Not enough lighting in the room.

“We truly enjoyed our stay. The hotel is conveniently located to shopping, cafes, and the Subway - so you can enjoy so much from one convenient location!”

Aug 20, 2008 by Jamie from Miami, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[8]

• Style/decor.
• Service was unfriendly; staff in restaurant was not attentive.

“Nice hotel. Staff in the restaurant was fair-not great service. But, good food and drink overall-expensive.”

Aug 20, 2008 by Erica from Jamaica Plain, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[8]

• Hotel is very tidy, and the staff was super friendly.
• NA.

“Hotel is modern, staff is great.”

Aug 19, 2008 by Michael from St Petersburg, FL
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[9]

• Location and lobby architecture aesthetics.
• Subway train noise in room.

“Just okay, not memorable, staff was suspect of my claims about the Subway noise from 2nd floor room, claimed that I was the first person to ever comment about that issue, which to me was ludicrous and insulting - but they said it politely. Required cleaning staff to re-do the room once I arrived, appeared that floors and counters could have been more thoroughly cleaned and my request for carpet shampooing prior to check-in had been ignored even though I asked for it a week early, but maintenance was kind enough to react quickly to that once I reminded them when I arrived. Overall, staff was friendly, the failure to alert ahead of time about possible subway noise during the night in the room on 2nd floor was the main drawback along with the front desk's refusal to acknowledge that as a known issue.”

Aug 15, 2008 by Joanie from Waynesville, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The employees.
• The room is very small. There was no space on either side of bed nor a dresser for clothing.

“The location was nice and a very friendly personnel but room size not 5 star.”

Aug 13, 2008 by Vasana from Saint Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It had a very classical, elegant theme. The front desk people were very friendly. The hotel was peaceful and quiet.

“We were greeted very friendly at the front. The staff was very friendly. We got our luggage quickly and the room location was very convenient. Although the room was too small for the price, I enjoyed my stay. The bathroom was very clean and I liked the setup, and the bed was comfortable. There could have been more lighting though.”

Aug 5, 2008 by Chris from Westborough, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Modern decor; white noise speaker in room.
• TV and cordless phone were not working properly.

“Very convenient location if you want to be downtown; very close to Subway and Soho district. Modern, upscale decor; helpful staff. White noise generator (to mask traffic noise, which wasn't bad in any case) in room (with volume control) a unique touch. More Urban hotels should have it!”

Aug 4, 2008 by Krys from Haverford, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very helpful, friendly, attentive.
• An elevator was out of order.

“Great downtown location, walk to NYU, Soho, Wall Street. Hotel staff was extremely nice. Room was great!”

Aug 4, 2008 by Kevin from San Francisco, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I love the angles of the hotel. Lots of interesting nooks and crannies.
• The workout facilities could be better. They need an Ab machine.

“The Tribeca Grand is perfectly situated for your time in New York. It's within easy walking distance of Little Italy and Chinatown and very close to the Lower East Side, the Village and Chelsea. The hotel itself is both modern and clean. The staff is always helpful and friendly. I would recommend it to anyone.”

Aug 3, 2008 by Jenna from Syracuse, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Cleanliness, style, good service, The Belgian Waffles!
• The location, the lack of 24 hour parking around the hotel.

“Stayed here with my boyfriend for a 2 day getaway from Upstate New York (1 night overnight). I was very pleased with the service, cleanliness & the decor of the hotel. Not the best views from the room, but then again the hotel is only 8 storey high. Our breakfast was delicious. Everyone must try the Belgian Waffles! I would definitely stay at the hotel again.”

Aug 3, 2008 by Ken from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Beautiful, modern, upscale.
• Overpriced.

“Magnificent hotel.”

Aug 1, 2008 by Amanda from Chicopee, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• We liked the general atmosphere and look of the hotel.
• Price of mini-bar items.

“We were very happy with our stay at the hotel. The room was attractive and comfortable.”

Jul 31, 2008 by Changa' from Stamford, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• High energy industrial flair meets the surrounding neighborhood of Tribeca.
• My room was not immune from the DJ playing late into Sunday morning.

“We enjoyed our stay realizing that this can be a meeting place and after hours rendezvous for the up and comers. The staff is very caring and service was wonderful. I would stay here again.”

Jul 30, 2008 by George from Smithfield, RI
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• Location.
• Rooms too small. No possibility of roll-aways in room.

“Good location, small rooms, good staff, better to travel with no more than two people.”

Jul 27, 2008 by Lisa from Redwood City, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Proximity, size, linens, overall quality.
• Registration staff was a little young, and while friendly, disorganized.

“I would recommend this to anyone staying in the Financial District.”

Jul 27, 2008 by Richard from Colorado Springs, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were spacious. Well-decorated, and staff was helpful/friendly.

“Great hotel for NY City. Great location!”

Jul 26, 2008 by Jessica from Huntington Beach, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff really made our stay wonderful. They were the best!
• The rooms could use a bit of a touch up.

“We loved this hotel and would gladly stay there again.”

Jul 24, 2008 by Amy from Minneapolis, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Decor, location, noise defusing system (white static) and cleanliness were all superior.
• Concierge service, & wait staff service.

“The hotel is beautiful and unique. Loved the white noise machine to diffuse hotel noise, it worked well. Room was attractive & well maintained. Concierge service was very disappointing. Two different interactions with two different staff. Got the wrong address for one place, and they did only the minimal in answering questions. I had to ask all sorts of clarifying questions. Never was given a map or useful recommendations when I was there in person. To be fair, the concierge I talked to prior to my arrival on the phone was exceedingly helpful. Which just added to my disappointment in the others who staffed the booth while I was there. We also had a new waiter at the restaurant who got easily flustered, and several things on their menu were not available. The server in the bar the previous evening was efficient but not overly friendly. Staff at front desk and the especially the doormen were friendly.”

Jul 9, 2008 by Joey from Parrsboro, NS CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was great so was the food. I loved the cleanliness and the décor. The staff treated us very well.
• It was difficult to locate and did not have big sign, so we spent a lot of time asking around for its location.

“The staff were very friendly. We had an unexpected nice stay, wish we could have stayed longer. It was so easy to talk to the staff because new workers are usually very unfriendly. We are definitely be looking forward to staying there again.”

Jul 7, 2008 by Jackie from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Atmosphere, cleanliness, close to subway stations.
• Not too much in the surrounding area (i.e.. restaurants etc).

“Great hotel for the price. Would definitely recommend this for future travelers.”

Jul 3, 2008 by Aguinaldo from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very clean and modernly designed hotel. Room was perfect and staff were very helpful and friendly.
• Not much.

“The Tribeca Grand Hotel was one of the best hotels I've stayed at and I've stayed at many hotels around the world. My wife and I checked in late after a very long flight with no problems (plus a free bottle of bubbly). The room they gave us had a leak on the floor from the A/C and instead of cleaning it up, the staff upgraded us to bigger room - free of charge. The staff was very friendly and helpful and took the extra step to make our brief stay very comfortable, even offered suggestions for breakfast around the area. I hope to stay there again the next time I'm in NYC.”

Jun 28, 2008 by Gary from Plano, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[7]

• NA.
• Location is good only if you are interested in spending time in SoHo area specifically.

“Way overpriced.”

Jun 27, 2008 by Melissa from Moraga, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, beautiful rooms, comfortable beds, helpful staff, and attractive decor.
• Poor lighting in rooms.

“I stayed in this hotel with a friend to visit a friend that lives in NY. The location was ideal and close to everything. The staff was very helpful. We took a redeye from California and wanted to take a nap before hitting the town. We requested early checking but they were only able to accommodate our request with a smoking room. The staff let us smell both smoking rooms available and the scent was not a problem at all. The beds are incredibly comfortable. My only complaint is that the majority of rooms have a single king size bed. We had hoped for 2 double beds (which are only available in the "07" rooms. But ultimately it wasn't an issue). I would definitely stay here again and recommend it to a friend.”

Jun 16, 2008 by Dustin from Auburndale, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was excellent.
• You have to pay for Internet!

“Great hotel, great location with an excellent staff. The restaurant/bar can be a bit loud on Friday and Saturday nights, but it's not overbearing. Awesome atmosphere.”

Jun 15, 2008 by Harry from Lido Beach, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great location, attractive public space.
• Small room, promoted bicycles never available.

“Somewhat "cold" personality. Unable to extend check out extra 30 minutes. On 98 degree day, would have been nice to have a little extra time before transportation was available. First NYC hotel in NYC to refuse this simple request.”

Jun 8, 2008 by Ann from Middleton, WV
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[5]

• Location was close to SoHo. Room was relatively clean.
• Terrible views. Garbage receptacle in bathroom counter. Subway noise. Trying too hard to be cool.

“Unlike the hipper SoHo Grand with its sunny outdoor bar and prime location, this awkward little sister below Canal Street suffers from full frontal views of parking lots and a dark cavernous interior best suited for winter tristes. Between subway rumbling and noise from the bar, you'll hardly notice the cramped guestroom quarters and bizarre garbage cans recessed into the bathroom countertops-in an attempt to be cool. Feels a bit unsanitary and sad, much like grimy Chinatown neighborhood nearby. Good news: SoHo is just a few blocks away.”

Jun 3, 2008 by Cathy from Ponte Vedra, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The decor was a hip and clean style, plus the doormen, front desk, concierge, were very helpful, bar drinks -excellent!

“I liked the Tribeca Grand, fun to stay somewhere besides near Broadway. A trendy hotel with excellently trained and helpful staff. Very comfortable beds. If you get lonely they will put a free goldfish in your room or give you a free bike rental to explore the Tribeca area. Plus since all of NY is noisy, they have the white noise machines in the rooms to help reduce the traffic noises. I would stay there again.”

May 28, 2008 by Ray from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Champagne welcome; goldfish; comfortable bed; subdued lighting.
• More toiletry space in bathroom.

“Very pleased with room, staff and location.”

May 23, 2008 by Stephane from Laval, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful, very clean, we enjoy the revelation with the staff member, nice architecture.
• The noise from the lunge specially on Saturday evening.

“Very good overall, good place and near the subway, nice waking on the streets around.”

May 22, 2008 by Jo from Dundas, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff, cleanliness.
• Drinks/food at the bar/restaurant very pricey.

“Location was incredible, staff was friendly and room was immaculate and comfortable.”

May 22, 2008 by Seb from Montreal, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Very modern et cleans.
• Very noisy on Saturday night (it becomes a club).

“Very modern et cleans. The employee didn't seem to care and did not apologies.”

May 22, 2008 by Bridget O. from Winnipeg, MB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean and location and attractive.
• Loved it all.

“A great experience and a great price.”

May 22, 2008 by Heidi from Woodbridge, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Cozy and quiet. Convenient location.
• Seemed a little bit dark and a little worn.

“Very nice hotel. A bit eclectic which is nice compared to the cookie cutter chains out there. But, it did not seem as clean and airy as some of those other hotels. Quite artsy and cozy.”

May 16, 2008 by Doug from Lakeland, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The hotel had a modern feel, very friendly staff, and a great menu for dining in.
• There was a hurried feel to room service. The staff identified staffing shortages to explain his abrupt interaction.

“As a regular traveler to NYC, I've stayed at a number of hotels. Thus far, the Tribeca Grand Hotel is easily one of my favorites.”

May 15, 2008 by Barbara from Baltimore, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice bar, friendly helpful staff, location.
• Housekeeping.

“Hotel near #1 and A trains. Room small and color scheme made it seem smaller. No coffee pot in room. Staff extremely pleasant and helpful. Great Mother's Day brunch. Bar knows how to make a Negron.”

May 8, 2008 by Mark from Solana Beach, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Good location, restaurants menu, hotel staff, the bed, all were great.
• Also the shower gets the whole bathroom wet :-(

“Bed was great; decor was trying to be hip & trendy, drab grey carpet, Formica table, wicker basket? Common it's not a garage sale. The Formica table is so 60's, BTW Please mount the flat screen to the wall; otherwise just put a tube TV in. Youre not saving any space putting a flat screen TV on a table. The shower head doesnt go down low enough below your head. Grout line in the bathroom was dirty (poor choice, thats all) not enough exposed outlets in the room; seriously they use up all but 2 for the TV, radio, lights etc. Restaurant was full of people and very friendly atmosphere. I'd come back but wouldnt pay full price.”

May 8, 2008 by Tom from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, handsome/pretty & helpful staff, nice quiet room.
• All the rooms are small but luxurious.

“Great experience. We visited NYC to attend a literary party at a loft in Soho which was a 5 minute walk from the Tribica Grand Hotel. I'm guessing it was an old SRO hotel and the rooms are small but luxurious. I would definitely stay there again.”

May 7, 2008 by Dan from Oregon City, OR
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great decor and amenities.
• Horrible service in hotel restaurant.

“Hip lodgings in the heart of Tribeca with style and decor to match. Excellent location and amenities at the property make this an ideal spot to launch your NYC adventures. Perfect for couples (and younger travelers on expense accounts), Tribeca Grand is distinctive, appealing and makes you feel like a part of New York.”

May 7, 2008 by Wayne from Scranton, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, rooms very nice.
• Bar/lounge had loud music at night.

“Terrific location to explore TriBeCa, Soho and the village. Courteous staff, great room.”

May 5, 2008 by Kevin from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff.
• Very deem.

“The staff here was extremely good. And the location was great. Great for shopping, not to many eateries. The food menu was over price ex.12 dollars for a cocktail. 10 dollars for a peanut butter and jelly sandwich. If your traveling solo this is a great place to socialize without going to far. The lobby is awesome on Saturdays. Cute also on the week days nice after work crowd.”

May 5, 2008 by Alek from Houston, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[3] • Location:[9]

• Bar.
• Ask for soap twice, never arrived!

“Ask for soap twice, never arrived!”

May 4, 2008 by Melissa from Montreal, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was very helpful and the bed was amazing!
• Sunday brunch was overpriced.

“Great location, courteous and extremely helpful staff. One of the most comfortable beds and pillows I have slept on.”

May 1, 2008 by Pat from Madeira Beach, FL
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[6]

• Trendy for young people.
• Room was small and very minimal.

“Room was very minimal. Expected more comfort in a 4 star hotel room. Couldn't even provide a third bed or mattress for my older son. Slept on the floor!”

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