User Reviews for Club Quarters Downtown

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Aug 18, 2008 by Jen from Nyc, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[5]

• Very clean, very close to subway, everything worked well in room - desk, internet, coffee maker.
• Room was tiny like a closet, walked past other much larger rooms, this room would not have been pleasant for more than one night.

“Good for business travelers as long as not in this tiny room.”

Aug 13, 2008 by Rick from Chicago, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[9]

• Price and location (Wall St.) were excellent for our needs.
• Unresponsive staff, small room. Only 2 single beds (no doubles).

“The pros: Location close to Wall St. (walking distance to piers and ground zero). Cheap price (cheap for Manhattan, anyway.) Secure (need keycard to enter building and run elevators). The cons Small rooms (only 2 single beds, no doubles). Unresponsive staff (they missed our wake-up call, also had to call twice for towels).”

Aug 3, 2008 by Jeremy from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location close to Subway and the Financial District.
• Small rooms and small bathrooms not a good view.

“The hotel staff was friendly and helpful, we had never been to the city and they gave us great directions from the Subway on how to get there, they had a taxi waiting on me very early in the morning to the airport, and they gave me a shaving kit no charge, the food was a little pricey but good.”

Aug 1, 2008 by Marco from Carol City, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and modern.
• 1 bed per room and a bit small.

“The hotel is clean and modern. only bad part is that the rooms have 1 bed and also room a bit small compared to other hotel rooms.”

Aug 1, 2008 by Jeff from East Alton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and safety.
• Lobby was unfriendly.

“The location of the hotel was the best. The rooms were kept clean and the staff was excellent.”

Jul 30, 2008 by Steve from Newtonville, MA
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[7]

• Location near Wall Street.
• Smelled like smoke, depressing, lights didn't work.

“I was very disappointed here. This was not a 3-star hotel. The room was barren, freezing, and poorly lit. Quite depressing, and it smelled like stale cigarettes.”

Jul 25, 2008 by Flavia from Champaign, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great location.
• Broken blinds.

“The hotel is well located, but the blinds in the room were broken. The staff did not fix it and we had to wake up with the early light.”

Jul 23, 2008 by Curtis from Golden Meadow, LA
Overall Rating: 9
Cleanliness:[7] • Location:[6]

• The price. People friendly and the location was ok.
• The access to food was not favorable.

“Good. Would recommend this location to my friends who visit New York.”

Jul 3, 2008 by James from Drexel Hill, PA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[1]

• NA.
• The fact that there was only one ice machine--which did not work in a 20-story hotel.

“This hotel did not meet my expectations in any way, shape or form. Furthermore I hoped that the room would be much more memorable. Instead it was tiny and had a funny stench.”

Jun 28, 2008 by Tom from San Francisco, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[3]

• The staff very friendly, and understanding.
• Location, out of the way.

“The room was way too small for 3.”

Jun 28, 2008 by Sammy from Jackson, MS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff and great location.
• Room was not large enough.

“Very good location. Staff was very nice and if you want to sleep well at night without sirens, this is a great location.”

Jun 3, 2008 by Kristopher from Studio City, CA
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[7]

• Comfortable, clean, quiet.
• Location is a little on the far away side from most of the goings on in Manhattan.

“Located in the Financial District, the hotel is clean, comfortable, with a great, efficient staff and several good, easy to use features. Its location is a little far from the buzzing of Manhattan's busier sections, but it is quiet and a good place to stay.”

May 31, 2008 by Beth from Herndon, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free internet usage and comfy bed; bottled water, extra pillows and iron/ironing board easily accessible in a hall closet.
• Bathroom was very small; room was very small, but it was fine overall, just not luxurious or anything.

“The staff was very friendly and helpful. The room and the bathroom were both very basic and small, but we just needed a place to sleep and shower, so it served our purposes. There was a closet in the hall where we could get filtered, cold bottled water, and that was wonderful after walking around NYC all day. Very close and convenient to get onto the subway.”

May 28, 2008 by Anthony from Ellington, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• It was in a prime location that had lots to see.
• It did not have complimentary breakfast.

“The hotel was in a good location and had a decent size room. The complimentary bottled water dispenser was a great touch. We had asked for extra washcloths twice but never got them. The staff was nice.”

May 28, 2008 by Shelly from Ellicott City, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[5]

• Close to Battery Park and South Seaport.
• Bad location on weekend. Nothing open - deserted streets.

“I thought the hotel was ok. It reminded me of an older renovated apartment.”

May 23, 2008 by Lurie from Hoboken, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The bathroom toiletries could have been better.

“The price was good for the quality of the hotel. The rooms are slightly on the small side but it was very clean; which matters to me more. The front desk was helpful. I would recommend this hotel to others for a short stay.”

May 22, 2008 by Megan from Alexandria, VA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[4]

• Free water.
• Lousy staff, tiny bathroom.

“When checking in, valets watched me unload 4 bags and made no effort to assist in me getting them up the stairs/check in. Front desk staff was curt and room was tiny, especially bathroom.”

May 21, 2008 by Heather from West Hartford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location, price.
• Staff wasn't the greatest slow to help.

“Hotel was exactly where we needed to be, room was clean (furniture could be moved to create more space), brought our own pack and play for our 18 month old and it worked out great.”

May 8, 2008 by Jason from East Berlin, PA
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location for where I needed to be in NYC.
• Rooms quite small.

“Check-in staff wasnt the friendliest, maybe having a bad day; it was convenient for our needs while we were in town. Had to schedule late check-out and they were extremely accommodating even after I didnt get back until after my late check-out was scheduled. Small rooms, if you're there for just a couple nights its great.”

May 7, 2008 by Jenny from Falls Church, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice rooms.
• All was good.

“The hotel was good overall. The room was small, but not too small. The decor of the room was up to date and comfortable. The location was pretty good as well - not far from the subway and near some night spots downtown. I was perfectly happy with this hotel.”

May 7, 2008 by Joseph from Syracuse, NY
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[6]

• Automatic check in.
• The room.

“We were provided with a small, smoking room with a view of the air conditioning unit for the hotel, which allowed little to no daylight. Apparently a non-smoking room was unavailable, and the smell of smoke, in both our room and the entire 5th floor, was prominent.”

May 2, 2008 by Keisha S. from Randallstown, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Cleanliness, room & bathroom size, ease of check in and checkout.
• Location - very inconvenient to get too especially on weekends!

“Overall a great value for NYC - very clean, stylish and nicely sized room/suite and bathroom. Great customer service, though it is somewhat do-it-yourself (kiosks for check-in); free WiFi and computer terminal in clubroom just off the lobby is a nice touch, as is the complimentary bottle your own water station on your room floor. Word of caution, very challenging to get to (especially if on a tight time schedule) because of its location (Several Street closures on the weekend and heavy congestion during the weekdays). Also uptown train does is not always running so that is another thing to factor when trying to get to other parts of the city. Cabs were relatively (and surprisingly) easy to find either right outside the hotel or just a few blocks away.”

Apr 30, 2008 by Alice from King Of Prussia, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Very clean.
• Very small room.

“Hotel is very clean and well appointed. Rooms are very small and only meant to accommodate two people. Staff was just ok - not very helpful.”

Apr 28, 2008 by MariaGT from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I loved the price and great this hotel is for that price.
• There is really nothing to see in the financial district but you can get a cab to go sight seeing and shopping.

“I recently stayed at this hotel and it was very surprising to find such a great rate at such a great place. The staff was very friendly and always courteous. The room was bigger than I thought and was very clean. They had 2 computers for guests to use down close to the lobby. One was out of commission when I got there but the other was working fine and was very convenient. They have a 30 minute limit which is very good that way you won't have to wait long in case you needed to use it. There wasn't much to see around the fin. District but we walked 2 blocks to get a taxi (they do not call cabs, only car service) as there never seems to be any that go by that hotel and it is about $12-15 dollars for the taxi to take you to Time Square. Last time I stayed at the Westin hotel in times square and it was very noisy even though we were up high in a club room. The Club Quarters hotel is so quiet at night, I loved it! I could actually sleep! There was no construction, no noisy people, no anything to keep me awake, thank goodness! I very much enjoyed my stay. They also have a binder which has several restaurants, one was a 24 hour deli on Water St. which has some awesome hamburgers and fries, and they also serve sandwiches and have a ton of bakery items. This is a good place in case you get hungry in the middle of the night although it's like 7 blocks away, but it's worth it.”

Apr 21, 2008 by Jason from Canyon Country, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• Felt like staying in a prison cell with fancy wall coverings.

“Aside from its great location, the hotel lacked any charm or class, a far cry from a typical 3 star hotel as it was advertised. The room was small and cramped, with just enough room to squeeze between the bed and your suit case. The closet was conveniently converted into a bathroom, while an Ikea style wardrobe substituted for the closet. The bed was sub par, and unless you enjoy the feeling of coil springs jutting into your back, the floor would provide a more comfortable nights rest. Need an extra blanket? Don't call the front desk, instead a "guest request closet" located in the hallway is supposed to have just what you need, but did not. One feature I did find quite convenient is that you could request an exercise bike be delivered to your room as an alternate to the fitness center. However, it would take a miracle of science and engineering to fit a stationary bike in the room. The overall problem is that a 3 star hotel is advertised, but a 2 star experience is what you get.”

Apr 18, 2008 by Jennifer from Calgary, AB CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“I will never stay at this hotel. Staff broke into our room and searched our bags and provided no reasonable excuse for doing so. They declined a package, twice, that carried two ball tickets for us. The only reason we traveled to NYC for the weekend. I have now contacted NYC police to lodge a formal complaint against the hotel. Overall, one of the worst experiences I have ever had traveling.”

Apr 18, 2008 by Steve from New Boston, NH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location was surprisingly good. Room decor was distinctive.
• No issues.

“Convenient location with a distinctive quality. Pleasant scale and nicely appointed room. Liked the chilled purified water available in the hall.”

Apr 16, 2008 by Pierre from Montreal, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[4]

• Nice rooms, contemporary look and practical.
• Not much activity going on nearby on weekends.

“Nice rooms with contemporary look and practical. Location ideal for Wall Street, but a bit out of the action for leisure.”

Apr 16, 2008 by Ellen from Elmhurst, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, contemporary, quiet location.
• Bathroom was pretty small, not a lot of space to put clothes, etc but it is NY!

“Hotel is in the financial district which means the area is extremely quiet at night and during weekends. The hotel was very lovely, modern, comfortable, upscale, but the rooms are a bit small. However, we were offered an upgrade for both nights at a small fee that room was amazing! The hotel is close to all great areas & Subway. Staff was helpful and courteous. We will definitely stay there again!”

Apr 16, 2008 by David from Arlington, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[3]

• Easy to check-in.
• Hallways smelled terrible.

“Not a great location (hard for even cabs to find). Small rooms. No bathrooms in the lobby. Not sure this is a 3-Star hotel.”

Apr 11, 2008 by Nick from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Free High Speed Internet throughout the hotel.
• Shortage of amenities in the bathrooms.

“Very good location near Wall St and the south side seaport shops. Also close to the subway and certainly quiet at the weekends.”

Mar 25, 2008 by Eli from Eugene, OR
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Location convenient; common facilities, computer, etc. a nice touch.
• Misinformed staff, coffee in lounge doesn't begin early enough, very dark rooms, needs more light fixtures.

“This is a place you could consider staying on business (close to subways, wall street), but it's very dark, even by NYC standards; in addition, a few amenities, such as in-room mini-bars and better coffee/refreshment service in the lounge would make a big difference. The staff is friendly and polite, but not terribly well-informed: I wasted 20 minutes waiting for a.m. hot water because no one knew that Con Ed had failed to restart hot water service on time; I was misdirected away from the Wall St. subway station, and there was no restaurant or bar or room service the weekend I was there.”

Jan 20, 2008 by Cameron from Toronto, ON CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[3]

• Free internet access.
• The bed sheets were torn - no, make that shredded and staff were reluctant to change it for us.

“Do not stay at this hotel. The bed sheets were ragged and torn and staff had to be coerced to change it for us. Staff on night shift are down-right rude. After our departure, The area is dead and uninteresting on the weekend.”

Dec 14, 2007 by Lonnie from Carlisle, MA
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[9]

• Convenience to subway and other sites.
• Rooms were small and cramped; noise from hallway could be heard in room.

“This hotel is good for business travelers, not great for leisure travel. I felt it was very basic with small rooms; however the rooms had comfortable beds. The noise from the hallway (and room next door) could easily be heard and I was woken up from people coming in late even though they were not overly loud. The bathroom needed updating.”

Dec 14, 2007 by Leorah from Houston, TX
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[9]

• The price and location was right.
• The room was very small. The bathroom was very small! The towels were very shabby and worn. The room was not as clean as I would have liked.

“It was o.k.”

Dec 13, 2007 by Jackie from Cheshire, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very accommodating staff. Best amenities yet. Cleanliness throughout.
• Very hard to get to. Directions from website are inaccurate. Nothing to do at night.

“Very easygoing and accommodating staff. The amenities are plentiful and good quality. Very clean and safe. Would stay here again in a heartbeat.”

Dec 13, 2007 by Walter from Exton, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Good location, quiet, free internet.
• Very small bed, sparsely furnished room.

“The place is ok. Excellent Downtown location on a quiet street, so there was very little ambient noise. The queen bed was tiny, more suitable for one than two persons. The room was acceptable with very little closet space; the furnishings were borderline but still acceptable. The bath was very compact with only a shower. The free wireless internet was a nice bonus touch.”

Dec 13, 2007 by Marc from Davie, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Free wireless in room internet and free bottled water.
• Hard bed.

“Great modern decor, slightly larger than most hotel rooms in Manhattan. Very clean.”

Dec 4, 2007 by Teresa from Sparta, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Friendly staff.
• Room smelled unclean.

“Tough to get cabs. Room adequate, but dated and smelled unclean. Slow elevators.”

Dec 4, 2007 by Michael from Plymouth, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[3]

• It was efficient.
• Location too far away from theaters.

“The hotel was clean and efficient. Nothing spectacular, perfect for a business traveler looking to stay in the financial area of the city. Not convenient to the theater district.”

Nov 8, 2007 by Virginia from Seattle, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• Great location next to subway.
• Room was very small and Spartan, no bathtub, minimal amenities.

“It is a small, conveniently located hotel suited to travelers who will spend minimal amounts of time at the hotel or in the room. Air conditioner in room was old and loud, bathroom had limited toiletries, no bathtub. Queen sized bed was two small narrow twins pushed together with a large gap between the mattresses.”

Nov 8, 2007 by Samantha from Charleston, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free internet access.
• Over the weekend they didn't replenish supplies and the only ice machine in the whole hotel broke and wasn't fixed.

“The hotel rooms were small but clean and comfortable. They had a hair dryer, coffee machine, iron etc. However there wasn't a fridge. I stayed with a friend and requested 2 beds rather than one and they were happy to oblige us with this. I would recommend it to anyone that wanted a hotel in Manhattan to sleep in, if you want to hang out in the room though you may want to find somewhere bigger.”

Nov 4, 2007 by C from Stafford, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Complimentary internet.
• The shower curtain was unable to keep water off the floor.

“For the price I got to stay on Halloween night, I thought this was a great deal. It was close to the subway stop and was quieter at night than midtown. Don't overlook this location when planning your trip to the big apple!”

Oct 30, 2007 by Shannon from Marietta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close by to where I needed to be.
• I liked everything.

“The staff was friendly and helpful, clean rooms and comfortable bed.”

Oct 10, 2007 by Denise from Mukilteo, WA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• Loved the location, ease in check out and check in.
• Dripping a/c in our room, soaking the carpet.

“I would definitely stay at the hotel again. Great location, hassle free stay. Comfortable bed, nice linens, huge room!”

Sep 24, 2007 by Christiane from Durham, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Comfortable room; clean room and bathroom.
• The first morning, we were out of water till close to 9:30am.

“This hotel is great. The room was large (especially for NY standards), with a nice comfortable bed, good TV and a very nice shower and bathroom. I had stayed in a previous hotel in NY for about the same price and Club Quarters downtown is clearly a much superior one (the only note that the other was in Times Square).The location is also great, since you have a subway station in the next corner (lines 2 and 3, which drops you in the middle of Times Square, at Broadway with 42nd) and another one about 3 blocks away (lines 4 and 5). I went out after 9:00 pm with a friend to a pub nearby and it didn't seem to me that the street was either dark or unsafe. The only bad note is that in my first morning, there was some problem with the water and we were out of water for a shower or anything until close to 9:30am. But no problems for the next 3 days, though, so I guess it were just an unfortunate incident. I would definitely stay there again.”

Sep 20, 2007 by Hettie from Reston, VA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[8]

• The hotel is very quiet and in a safe, convenient area.
• The room was dark with little day light streaming through the window.

“The neighborhood is safe since police and security guards are present everywhere. The hotel is quiet, which is unusual for NYC. Although the rooms are small, they are clean with comfortable beds. If you just use the hotels for sleeping, it is a good place to stay, but I did not like spending too much time there during the day since the room we stayed in on the 5th floor was very dark due to limited light coming through the small window.”

Sep 20, 2007 by Jen from Lasalle, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[3]

• The people at the hotel were extremely helpful.
• The bathroom was not very clean and the view from the room looked into another buildings window.

“When we selected the lower Manhattan location we did not expect to get a hotel at the very bottom of the island. This hotel would have been perfect if it was not so far away from everything and the bathrooms would have been cleaner.”

Sep 20, 2007 by Eileen from Jackson, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was clean and neat; the location was excellent!
• Only one hand towel and one wash cloth.

“Club quarters was clean, neat, and wonderfully located hotel. The front-desk staff was friendly and efficient. The restaurant was entirely different. We ate breakfast there once. The service was poor and the eggs were overdone. And, it was expensive! Although we asked for water twice, it never came. It certainly blemished an otherwise positive hotel experience.”

Sep 19, 2007 by Owen from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The room was clean, the bathroom was modern, and the flat screen TV was nice.
• There were only two irons available for the entire floor.

“This hotel exceeded our expectations for the price. The room was clean, the fixtures were modern, the bed was comfortable and new, and the flat screen TV was a nice touch. Chilled water was even available down the hall. No complaints whatsoever.”