User Reviews for Club Quarters Downtown

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Sep 11, 2008 by Jeremy from Philadelphia, PA
Overall Rating: 3
Cleanliness:[8] • Staff:[3] • Location:[8]

• The location was fantastic.
• The service was horrible. We had issues with our room, and the staff made it seem as if it was an inconvenience to them.

“If you absolutely need to stay near Wall Street, or belong to their club, then I can understand why you might stay here. Otherwise, I would not recommend it. The rooms were attractive, but are very small. Our AC was broken not only in the first room that we checked into, but the second room that we were put in. When we called the second time to report the problem, the front desk clerk acted inconvenienced. Overall, it took us over an hour to get the situation resolved.”

Sep 7, 2008 by Julie from Plantation, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Club Quarters is always clean, nice fitness facility and conveniently located.
• A pool would have been nice but other than that it was great.

“The hotel was conveniently located in the Financial District and very accessible to public transportation. The rooms are always very clean, water is available at no charge for guests which is always nice in NYC. Their workout facilities are always very clean and well equipped. We would definitely stay here again for future travel.”

Sep 5, 2008 by A from Elma, NY
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[8]

• Location.
• Loud air conditioner. Dated decor. Slow service.

“The worst hotel.”

Sep 4, 2008 by Paula from Indianapolis, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, cleanliness, internet access, safe & secure.
• Our room was very small.

“Club Quarters at Wall Street has a very convenient location. Our room, and the public areas, were clean. Although our room was very small. I traveled alone with two children, and always felt safe in, and around, the facility.”

Sep 4, 2008 by Graham from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The location.
• The room was small.

“I would highly recommend this hotel if you wish to stay in downtown Manhattan. The hotel is seconds from Wall Street and the Wall Street Subway station. It is an easy 5-10 minute walk to all downtown amenities and services. The hotel was clean, no bed bugs, bed was comfortable, complimentary bottled water was provided and the staff was friendly and helpful. My only picky issue was the shower (other than the faucet and shower head) appeared quite old and did not have the same refinement as the rest of the bathroom and hotel room in general.”

Sep 4, 2008 by Stacey from Bennington, NE
Overall Rating: 5
Cleanliness:[2] • Staff:[3] • Location:[5]

• Reasonably cheap & close to the subway.
• Room was only cleaned once in 3 day trip - not enough towels.

“Reasonably nice & good location for business but not great for leisure - disappointed in housekeeping - towels were thin & there weren't enough.”

Sep 4, 2008 by Nickie from Scotia, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Room was larger than expected.
• Right next to air conditioning unit; very loud.

“Hotel was very nice and convenient, however room placement right next to air compressor outside made for a loud night.”

Sep 3, 2008 by Eric from North Hollywood, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[5]

• Loved the writing desk.
• Too practical to be service oriented. Disappointing restaurant.

“A quiet, comfortable room, spacious by New York standards and well furnished for business travelers. Practical service, without pampering.”

Sep 2, 2008 by Ricky C. from Montreal, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Excellent staff. Clean room.
• Shower could be nicer. No bath tub.

“We got bumped up to an Ambassador Suite, so the room was spacious.”

Sep 2, 2008 by Rebecca from Richmond, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[4]

• Nice furniture and fixtures.
• Super small room, bad location.

“The hotel was nice enough. It had nice fixtures and furniture, but the rooms were way too small. Also, the location was super far away from most other things in Manhattan.”

Sep 1, 2008 by Pamela from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Had everything we needed. Accommodating and friendly staff.
• Need to be affiliated with an organization to become a member.

“Perfect location. Friendly and helpful staff. Had everything we needed.”

Aug 26, 2008 by Kevin from Ny, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[8] • Location:[1]

• Not one redeeming quality, I liked nothing about it. I didn't die while there, that is best thing I can say.
• Not enough words to explain. Location, appearance, quality, star level, size of room, cleanliness, shower, TV, air unit, etc.

“Room was disgusting, shower floor was like a truck stop, I had to buy a can of Lysol and spray the entire room and cleaned the shower floor and bathroom.”

Aug 23, 2008 by Angela from Everett, WA
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[8]

• Good beds.
• Incredibly small rooms and bathrooms. Staff was incorrect on every question asked about NYC attractions, never responded to room requests.

“I called to see if they were family friendly, if they had two full/queen beds per room, and if they equipped to have a family with five children. They said they were. With roll-away beds, we could barely walk around the room. The staff answered all of our questions about NYC attractions incorrectly (like what time did things open, how to go, etc) which was frustrating. Requests for blankets, sheets and pillows for the roll-away beds were never delivered and we had to go hunt them down in the hall closets. At check-out we requested a luggage cart for our many bags but they never came. Finally, we made three trips and got it all down stairs (not easy for young children). I would not return. It would be great for business people but certainly not for traveling families. By the looks of things and the conditions of the neighborhood, I think they were desperate for $.”

Aug 20, 2008 by Dorise from St. Catharines, NU CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Room size and amenities.
• Weekend Subway service.

“Great hotel for visiting the South section of Manhattan.”

Aug 20, 2008 by Sharyn from Alexandria, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great hotel for the (weekend) price. Several Subway stops within a few blocks. Quiet, clean, helpful staff.
• Hard to find nearby, open eateries late on a weekend evening.

“Good location if you do not care about being in the center of "it all." The staff was helpful, the room was clean & comfortable, several Subway stops are nearby.”

Aug 20, 2008 by Cicely from Dayton, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[7]

• The hotel would be great for business travelers.
• The hotel was very uncomfortable. The cooling system was out of control, the room was an inferno!

“The hotel was far away from Penn Station, I expected the drive to be relatively short, but it was not. The hotel itself was very cramped, if you are looking for luxury, you have come to the wrong place. The staff was very helpful and friendly.”

Aug 20, 2008 by Jeff from Owen Sound, ON CA
Overall Rating: 6
Staff:[9] • Location:[9]

• Away from the crowds and noise of NYC.
• First room was beside the condenser outside very noisy.

“All in all a good place to stay, the first room I had was beside the condensers outside very noisy. The second room was great except for the fact the blinds were broken in some places.”

Aug 19, 2008 by Krista from Philadelphia, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• I appreciated it was nearby a Subway stop.
• The front check in area was very small and got crowded.

“For the price and location near a Subway stop, I think this is a convenient and affordable option in New York. We only stayed one night but I would consider staying again for a longer trip.”

Aug 19, 2008 by James from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to the subway, clean, reasonably priced.
• Strict check-out time of 12 noon with no extension.

“Excellent hotel, well-located, and reasonably priced.”

Aug 18, 2008 by Rattan from Boston, MA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[2]

• Professional.
• Poor location.

“I liked the hotel but the location was way Downtown, in the Financial District. Getting anywhere was costly and time-consuming. Next time I will stay either Midtown or a little further up in Downtown.”

Aug 18, 2008 by Jen from Nyc, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[5]

• Very clean, very close to subway, everything worked well in room - desk, internet, coffee maker.
• Room was tiny like a closet, walked past other much larger rooms, this room would not have been pleasant for more than one night.

“Good for business travelers as long as not in this tiny room.”

Aug 13, 2008 by Rick from Chicago, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[3] • Location:[9]

• Price and location (Wall St.) were excellent for our needs.
• Unresponsive staff, small room. Only 2 single beds (no doubles).

“The pros: Location close to Wall St. (walking distance to piers and ground zero). Cheap price (cheap for Manhattan, anyway.) Secure (need keycard to enter building and run elevators). The cons Small rooms (only 2 single beds, no doubles). Unresponsive staff (they missed our wake-up call, also had to call twice for towels).”

Aug 3, 2008 by Jeremy from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location close to Subway and the Financial District.
• Small rooms and small bathrooms not a good view.

“The hotel staff was friendly and helpful, we had never been to the city and they gave us great directions from the Subway on how to get there, they had a taxi waiting on me very early in the morning to the airport, and they gave me a shaving kit no charge, the food was a little pricey but good.”

Aug 1, 2008 by Marco from Carol City, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and modern.
• 1 bed per room and a bit small.

“The hotel is clean and modern. only bad part is that the rooms have 1 bed and also room a bit small compared to other hotel rooms.”

Aug 1, 2008 by Jeff from East Alton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and safety.
• Lobby was unfriendly.

“The location of the hotel was the best. The rooms were kept clean and the staff was excellent.”

Jul 30, 2008 by Steve from Newtonville, MA
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[7]

• Location near Wall Street.
• Smelled like smoke, depressing, lights didn't work.

“I was very disappointed here. This was not a 3-star hotel. The room was barren, freezing, and poorly lit. Quite depressing, and it smelled like stale cigarettes.”

Jul 25, 2008 by Flavia from Champaign, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great location.
• Broken blinds.

“The hotel is well located, but the blinds in the room were broken. The staff did not fix it and we had to wake up with the early light.”

Jul 23, 2008 by Curtis from Golden Meadow, LA
Overall Rating: 9
Cleanliness:[7] • Location:[6]

• The price. People friendly and the location was ok.
• The access to food was not favorable.

“Good. Would recommend this location to my friends who visit New York.”

Jul 3, 2008 by James from Drexel Hill, PA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[1]

• NA.
• The fact that there was only one ice machine--which did not work in a 20-story hotel.

“This hotel did not meet my expectations in any way, shape or form. Furthermore I hoped that the room would be much more memorable. Instead it was tiny and had a funny stench.”

Jun 28, 2008 by Tom from San Francisco, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[3]

• The staff very friendly, and understanding.
• Location, out of the way.

“The room was way too small for 3.”

Jun 28, 2008 by Sammy from Jackson, MS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff and great location.
• Room was not large enough.

“Very good location. Staff was very nice and if you want to sleep well at night without sirens, this is a great location.”

Jun 3, 2008 by Kristopher from Studio City, CA
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[7]

• Comfortable, clean, quiet.
• Location is a little on the far away side from most of the goings on in Manhattan.

“Located in the Financial District, the hotel is clean, comfortable, with a great, efficient staff and several good, easy to use features. Its location is a little far from the buzzing of Manhattan's busier sections, but it is quiet and a good place to stay.”

May 31, 2008 by Beth from Herndon, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free internet usage and comfy bed; bottled water, extra pillows and iron/ironing board easily accessible in a hall closet.
• Bathroom was very small; room was very small, but it was fine overall, just not luxurious or anything.

“The staff was very friendly and helpful. The room and the bathroom were both very basic and small, but we just needed a place to sleep and shower, so it served our purposes. There was a closet in the hall where we could get filtered, cold bottled water, and that was wonderful after walking around NYC all day. Very close and convenient to get onto the subway.”

May 28, 2008 by Anthony from Ellington, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• It was in a prime location that had lots to see.
• It did not have complimentary breakfast.

“The hotel was in a good location and had a decent size room. The complimentary bottled water dispenser was a great touch. We had asked for extra washcloths twice but never got them. The staff was nice.”

May 28, 2008 by Shelly from Ellicott City, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[5]

• Close to Battery Park and South Seaport.
• Bad location on weekend. Nothing open - deserted streets.

“I thought the hotel was ok. It reminded me of an older renovated apartment.”

May 23, 2008 by Lurie from Hoboken, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The bathroom toiletries could have been better.

“The price was good for the quality of the hotel. The rooms are slightly on the small side but it was very clean; which matters to me more. The front desk was helpful. I would recommend this hotel to others for a short stay.”

May 22, 2008 by Megan from Alexandria, VA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[4]

• Free water.
• Lousy staff, tiny bathroom.

“When checking in, valets watched me unload 4 bags and made no effort to assist in me getting them up the stairs/check in. Front desk staff was curt and room was tiny, especially bathroom.”

May 21, 2008 by Heather from West Hartford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location, price.
• Staff wasn't the greatest slow to help.

“Hotel was exactly where we needed to be, room was clean (furniture could be moved to create more space), brought our own pack and play for our 18 month old and it worked out great.”

May 8, 2008 by Jason from East Berlin, PA
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location for where I needed to be in NYC.
• Rooms quite small.

“Check-in staff wasnt the friendliest, maybe having a bad day; it was convenient for our needs while we were in town. Had to schedule late check-out and they were extremely accommodating even after I didnt get back until after my late check-out was scheduled. Small rooms, if you're there for just a couple nights its great.”

May 7, 2008 by Jenny from Falls Church, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice rooms.
• All was good.

“The hotel was good overall. The room was small, but not too small. The decor of the room was up to date and comfortable. The location was pretty good as well - not far from the subway and near some night spots downtown. I was perfectly happy with this hotel.”

May 7, 2008 by Joseph from Syracuse, NY
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[6]

• Automatic check in.
• The room.

“We were provided with a small, smoking room with a view of the air conditioning unit for the hotel, which allowed little to no daylight. Apparently a non-smoking room was unavailable, and the smell of smoke, in both our room and the entire 5th floor, was prominent.”

May 2, 2008 by Keisha S. from Randallstown, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Cleanliness, room & bathroom size, ease of check in and checkout.
• Location - very inconvenient to get too especially on weekends!

“Overall a great value for NYC - very clean, stylish and nicely sized room/suite and bathroom. Great customer service, though it is somewhat do-it-yourself (kiosks for check-in); free WiFi and computer terminal in clubroom just off the lobby is a nice touch, as is the complimentary bottle your own water station on your room floor. Word of caution, very challenging to get to (especially if on a tight time schedule) because of its location (Several Street closures on the weekend and heavy congestion during the weekdays). Also uptown train does is not always running so that is another thing to factor when trying to get to other parts of the city. Cabs were relatively (and surprisingly) easy to find either right outside the hotel or just a few blocks away.”

Apr 30, 2008 by Alice from King Of Prussia, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Very clean.
• Very small room.

“Hotel is very clean and well appointed. Rooms are very small and only meant to accommodate two people. Staff was just ok - not very helpful.”

Apr 28, 2008 by MariaGT from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I loved the price and great this hotel is for that price.
• There is really nothing to see in the financial district but you can get a cab to go sight seeing and shopping.

“I recently stayed at this hotel and it was very surprising to find such a great rate at such a great place. The staff was very friendly and always courteous. The room was bigger than I thought and was very clean. They had 2 computers for guests to use down close to the lobby. One was out of commission when I got there but the other was working fine and was very convenient. They have a 30 minute limit which is very good that way you won't have to wait long in case you needed to use it. There wasn't much to see around the fin. District but we walked 2 blocks to get a taxi (they do not call cabs, only car service) as there never seems to be any that go by that hotel and it is about $12-15 dollars for the taxi to take you to Time Square. Last time I stayed at the Westin hotel in times square and it was very noisy even though we were up high in a club room. The Club Quarters hotel is so quiet at night, I loved it! I could actually sleep! There was no construction, no noisy people, no anything to keep me awake, thank goodness! I very much enjoyed my stay. They also have a binder which has several restaurants, one was a 24 hour deli on Water St. which has some awesome hamburgers and fries, and they also serve sandwiches and have a ton of bakery items. This is a good place in case you get hungry in the middle of the night although it's like 7 blocks away, but it's worth it.”

Apr 21, 2008 by Jason from Canyon Country, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• Felt like staying in a prison cell with fancy wall coverings.

“Aside from its great location, the hotel lacked any charm or class, a far cry from a typical 3 star hotel as it was advertised. The room was small and cramped, with just enough room to squeeze between the bed and your suit case. The closet was conveniently converted into a bathroom, while an Ikea style wardrobe substituted for the closet. The bed was sub par, and unless you enjoy the feeling of coil springs jutting into your back, the floor would provide a more comfortable nights rest. Need an extra blanket? Don't call the front desk, instead a "guest request closet" located in the hallway is supposed to have just what you need, but did not. One feature I did find quite convenient is that you could request an exercise bike be delivered to your room as an alternate to the fitness center. However, it would take a miracle of science and engineering to fit a stationary bike in the room. The overall problem is that a 3 star hotel is advertised, but a 2 star experience is what you get.”

Apr 18, 2008 by Jennifer from Calgary, AB CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“I will never stay at this hotel. Staff broke into our room and searched our bags and provided no reasonable excuse for doing so. They declined a package, twice, that carried two ball tickets for us. The only reason we traveled to NYC for the weekend. I have now contacted NYC police to lodge a formal complaint against the hotel. Overall, one of the worst experiences I have ever had traveling.”

Apr 18, 2008 by Steve from New Boston, NH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location was surprisingly good. Room decor was distinctive.
• No issues.

“Convenient location with a distinctive quality. Pleasant scale and nicely appointed room. Liked the chilled purified water available in the hall.”

Apr 16, 2008 by Pierre from Montreal, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[4]

• Nice rooms, contemporary look and practical.
• Not much activity going on nearby on weekends.

“Nice rooms with contemporary look and practical. Location ideal for Wall Street, but a bit out of the action for leisure.”

Apr 16, 2008 by Ellen from Elmhurst, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, contemporary, quiet location.
• Bathroom was pretty small, not a lot of space to put clothes, etc but it is NY!

“Hotel is in the financial district which means the area is extremely quiet at night and during weekends. The hotel was very lovely, modern, comfortable, upscale, but the rooms are a bit small. However, we were offered an upgrade for both nights at a small fee that room was amazing! The hotel is close to all great areas & Subway. Staff was helpful and courteous. We will definitely stay there again!”

Apr 16, 2008 by David from Arlington, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[3]

• Easy to check-in.
• Hallways smelled terrible.

“Not a great location (hard for even cabs to find). Small rooms. No bathrooms in the lobby. Not sure this is a 3-Star hotel.”