User Reviews for Millenium Hilton

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Aug 19, 2008 by Amber from Santa Fe, NM
Overall Rating: 1
Staff:[1] • Location:[1]

• It was my husband's 40th birthday a very special occasion. He is from New York, he had family members affected by the world trade center collapse.
• Being next door to the world trade center construction site would have ruined his birthday.

“Complete disappointment.”

Aug 18, 2008 by Meena from Hanover, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Spacious room and bathroom for New York city.
• The construction noise in the front.

“Good stay for a short trip.”

Aug 18, 2008 by Beth from Fairport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely accommodating for the business traveler.
• Noise at all hours from WTC site construction directly across the street.

“I'll definitely stay there again. Contained everything a business traveler could need, including outstanding service. The quality of the fitness center was a great plus.”

Aug 18, 2008 by Siobhan from Berlin, CT
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• It was my second stay at this hotel and I feel that both times were excellent stays.
• The lobby's bathroom needed tidying up, but otherwise everything was great.

“I would definitely recommend this Hilton. Though I have only stayed there twice, I think it's consistent with its service, cleanliness, and comfort. Though it's location is suited more to the business person, it is also convenient for the guest to sightsee and shop with close access to the Subway system, frequent availability of taxies and walking distance of Canal Street and Mulberry Street.”

Aug 17, 2008 by Ro from Minneapolis, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Reasonably priced for NYC.
• The WTC construction work is just next to the hotel. Chance of getting noisy.

“I stayed one weekend night and fortunately there was no construction work going on that night. The hotel was otherwise good in every respect, except for the parking situation. There is underground garage parking, but 30 min wait to get your car out of the garage.”

Aug 16, 2008 by Lisa from Amherst, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Pool, view, cleanliness.
• Staff was diffident and concierge was rude.

“The hotel was clean, and fresh, but unremarkable. It seemed like a good business hotel. The staff was not particularly friendly or helpful, with the exception of the lovely man in the parking garage. It seemed to cater almost exclusively to the business crowd. Maybe it was just the New York-rude thing?”

Aug 15, 2008 by Dave from Quispamsis, NB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Cleanliness and comfort.
• Closed roads lead to increased taxi fares.

“Very nice hotel everything you could ask for. Items in the mini fridge were ridiculously over priced and touch censored.”

Aug 15, 2008 by Ian from Morriston, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quality & price.
• Construction.

“Great hotel, all the amenities anyone could ask for.”

Aug 14, 2008 by Kelly from Wake Forest, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views were amazing. And being by the towers was very surreal.
• The lobby is not very big and one man at the front desk was rude. The other people tried to make up for him, though.

“The hotel is beautiful with amazing views. Staff is mostly friendly. We only had one incident with the front desk when we first arrived. The other front desk staff saw this and immediately tried to make up for it. It is in a great location. Wonderful deli around the corner and great shopping near by. I can't begin to describe what it is like to look out your hotel window and see the site where the towers were and those men working day and night to rebuild and honor those lost. It is truly an amazing place. And the noise level from the construction is virtually nonexistent. We could not hear it at all from our hotel room. The street is messy from construction, but being in that place and witnessing the loss suffered and the work being done to try to rebuild outweighs the untidiness. Truly a great experience.”

Aug 14, 2008 by Lyssa from Royse City, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice room with plenty of amenities.
• Front desk staff seemed very distracted and disoriented at check in.

“Nice hotel for the price. Nearly all rooms over look the former Trade Center Site.”

Aug 14, 2008 by Dean from Germantown, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newly updated room with big flat screen TV.
• The work on the World Trade Center was going on across the street and could be heard on Saturday.

“Its great if you don't plan on sleeping in. If you want to sleep in, it isn't the one for you until the World Trade Center is finished.”

Aug 13, 2008 by Ed from Missisauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• We liked the location, general amenities, room and furnishings and service.
• Although we expected it, noise from surrounding construction sites was distracting.

“This is a fine prestige hotel, with amenities particularly suited to the business traveler. The Millennium Hilton has an excellent location in the Financial District of NYC. The front-desk staff was courteous and helpful. For those who want a dramatic view of the ground zero site, they will certainly see that scene from their hotel windows. Although there's not a great deal of shopping nearby, hotel guests do have a short walk to Battery Park.”

Aug 13, 2008 by Harry from Whitehall, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• In a Convenient area, Very Comfortable place to stay.
• Having to pay for Parking which was part of the hotel.

“It was a great escape; The area is full of Historic landmarks and a great place to relax by local parks and shops in the district. Close to public transportation (trains, bus routes) and a really nice room. I travel for my job and by far this is up there with some of the best for a lot less.”

Aug 12, 2008 by Thomas from Cibolo, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very classy, very friendly staff.
• I did not like the fact that they charged us for the mini bar we did not use.

“Excellent hotel in a very nice section of New York near ground zero. The staff was very friendly and the service was great. I would recommend this for a family or romantic vacations. However, watch your bill, we were charged for the mini bar which we did not use. This was corrected but nevertheless irritating.”

Aug 12, 2008 by Sarah from Toronto, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Oh, I loved the view of the mass grave of 3,500 people. that was especially charming. I hope you can tell that I'm being sarcastic!
• Everything.

“Cheap, ok, bad view.”

Aug 12, 2008 by T.D. from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great view, close to subway.
• Very congested lobby area.

“Great Location, top level luxury, great view. Some construction noise because of Ground Zero.”

Aug 11, 2008 by Kathleen from Cheshire, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was unbelievably helpful and polite. the room was roomy and very beautiful with a great view.
• Construction all around it.

“Great hotel. I would definitely stay again if I had business in lower Manhattan.”

Aug 9, 2008 by Roma from Toronto, ON CA
Overall Rating: 8
Cleanliness:[2] • Staff:[9] • Location:[10]

• Great views, big room, great service.
• Cleanliness, there were hairs from previous guests in the bathtub.

“If you want to experience New York almost like a local, the Millenium Hilton is a good choice. Close to the financial district and the southern neighborhoods, with great rooms and good views, the Hilton also stands right next to what is now one of the most famous landmarks in the city - Ground Zero. Our room overlooked the construction and even though not much has been built yet, one can not help feeling slightly overwhelmed when looking down at the scene.”

Aug 8, 2008 by Alice from Beverly, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very competent and efficient staff.
• It happens to be a bit noisy, being across from the Ground Zero reconstruction.

“I highly recommend this hotel for those who are not bothered by a bit of noise. It is an excellent hotel with a first rate staff.”

Aug 8, 2008 by David from Montreal, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was more than friendly.
• Air conditioning not working well.

“Excellent hotel. Staff was very friendly. Air conditioning didn't work so well and woke up because of noise from construction but was expected so not disappointed. Rooms were very comfortable and great views.”

Aug 7, 2008 by Barbara from Jamaica Plain, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The pool was a wonderful surprise.
• Overpriced breakfast buffet.

“This was a quite nice upscale hotel unfortunately currently surrounded by construction due to its proximity to ground zero. However, on the 16th floor, the construction noise was minimal and there were ear plugs in the room. The room was of decent size, well appointed, a nice view, and clean. In the main, staff members were professional, efficient, and pleasant. I enjoyed my stay.”

Aug 7, 2008 by Brenda from Calhoun, GA
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[1]

• It was clean.
• It stated it was in Soho and it was 30 minutes from Soho.

“I was very disappointed. Construction was going on and you could hear jack hammering all night. All the streets around the hotel were blocked. My room overlooked the reconstruction from Ground 0. The hotel was supposed to be in Soho and was not and was removed from everything. I will never stay there again. I had to beg for 2 double beds instead of a king and they told me they were sold out which was not true because they came up with a room for me immediately.”

Aug 6, 2008 by Noel from Newtown, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room was clean and a great size.
• Unfortunately the noise from construction at ground zero.

“One of the better 4 star hotels in NYC. Will definitely go back again.”

Aug 6, 2008 by Valerie from Basking Ridge, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The view of the city was very good.

“I would stay at this hotel again.”

Aug 6, 2008 by Jessica from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[4]

• Lobby looks modern.
• Corridors to rooms looked old.

“Location was not the most convenient for a leisure traveler looking to have a fun weekend trip in NYC although there is a Subway very close by.”

Aug 5, 2008 by Heidi from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Amazing view of ground zero; very comfortable.
• Not enough regular coffee in the room for coffee maker.

“Very friendly; jaw-dropping view of Ground Zero; comfortable beds; nice bathroom; we were very happy with the experience.”

Aug 5, 2008 by Mark from Murphy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Value - overall price to quality level of the room and experience.
• Far from one of our primary entertainment destinations - Yankee Stadium.

“Location is great for downtown and mid town travelers. One caution is that it is located across the street from World Trade Center construction site so congestion and noise high at times. Although we were never bother by noise, ask for rooms on higher floors to avoid it.”

Aug 3, 2008 by Noah from Teaneck, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beds were very comfortable and great TV screens.
• It overlooks "Ground Zero.

“Very clean with nice amenities, comfortable rooms and helpful employees.”

Aug 2, 2008 by Talin from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I always enjoyed staying at the Millennium but if your driving too much traffic by Ground Zero do not recommended until construction is over.
• The parking is way too expensive I do not mind paying a bit more and having parking included.

“Second stay at this hotel and if it was not for the construction at ground zero it would decently always be my first choice.”

Aug 1, 2008 by Kelly from Jefferson, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of Ground Zero and part of the city behind it.
• They needed more public restrooms in the lobby.

“We had a great stay. The location is not the best from Times Square but we were able to take the Subway during the day and a taxi back at night. Considering the view we had it made it worth staying far away. We have stayed in numerous hotels in the Times Square area but never have we had a view of anything worth looking at. I would recommend this hotel to anyone.”

Aug 1, 2008 by Bogdan from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• I loved that it was so close to the subway.

“A great location that is 2 steps from the subway. The construction noise did not bother us. The hotel room is a bit cramped. I would have hoped that a 4 star would have provided free WIFI.”

Jul 31, 2008 by George from Granada Hills, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[7]

• Close to Metro to get the hall away form the area.
• 24 hour construction, loud noise, hotel room sits atop ground zero.

“Our hotel room overlooked ground zero and as a survivor of that tragedy it was the worst place psychologically to stay. Second, there was construction 24/7. We could not sleep a wink. It was unbearable. We almost simply checked out and checked into another hotel. Nightmare experience.”

Jul 31, 2008 by Eric from Albany, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The beds were so comfortable you almost want to cancel all your vacation plans and stay in.
• Over looks ground zero.

“We stayed on the 29th floor with a breath taking view as you looked directly out the window. It was a little creepy if you bothered to look down. All windows in the hotel face ground zero. It was a little weird being able to over look the entire work zone. Over all the hotel is a wonderful place to stay. The entire staff was friendly and helpful.”

Jul 31, 2008 by Nancy from Windsor, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Close to all Subway lines.
• Sobering overlooking the WTC site.

“Clean, very comfortable rooms and common areas, very conveniently located to all Subway lines.”

Jul 29, 2008 by Tracy from Atlanta, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[3]

• Nice rooms.
• Location is next to Ground Zero in NYC and therefore very noisy.

“The hotel itself was fine. Unfortunately because it is across from Ground Zero, the construction never seems to stop. It will be like that for years to come.”

Jul 29, 2008 by Deidre from Shelton, CT
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• Room was clean and modern, bed was very comfortable.
• Lobby restroom smelled and was not as clean as I would have liked.

“Lovely hotel, excellent rooms, beds and pillows very comfortable. Staff was friendly. What you would expect from a four star hotel.”

Jul 29, 2008 by Malia from Washington, DC
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[5]

• Big comfortable bed.
• Nonstop hammering from construction was awful and the earplugs provided by hotel didn't help.

“This is a nice hotel in a very inconvenient location. We wanted to stay in Soho. There is constant construction going on, so a lot of hammer noise. The hotel provided ear plugs, but they didn't help. Horrible.”

Jul 25, 2008 by Ken from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Price and location.
• Construction outside.

“Great value and easy to locate.”

Jul 24, 2008 by Bs from Leander, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, excellent staff, overall would stay there nest time we visit New York.
• NA.

“Went to New York for the 1st time. Did not know were we were staying. Across from ground Zero, the noise from the construction did not bother us at all. The view from the 24th & 54th floor was awesome. Took a lot of pictures. Will stay here again when we go back.”

Jul 24, 2008 by Dan from Canonsburg, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient to all places in downtown Manhattan and a short ride to Midtown.
• Restaurant was pricey for what you get. Definitely would not eat there again.

“The hotel is great. Clean and comfortable. Its in a great location to all places downtown and only a short ride to Midtown on the subway. I would definitely stay here again.”

Jul 24, 2008 by Nathan from Saint Louis, MO
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[5]

• Nice rooms and amenities.
• Terrible customer service. Arrogant front desk. Noisy location due to ground zero construction all night.

“This hotel was just OK. The rooms were nice. The front desk was incredibly rude and the noise from the construction next door never ceased (they actually have ear plugs in the room for the noise). I will not stay there in the future.”

Jul 24, 2008 by Daniel from Plano, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, fantastic pool, stunning views, good personnel.
• The rooms we were given had a defective window blocking part of the view.

“This is the hotel to stay at in Lower Manhattan due to its perfect location and views of the Ground Zero site. Beware of ongoing construction noise (that we found minor but could be disturbing to some).”

Jul 24, 2008 by Amy from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The quality was excellent. We had a large room with a beautiful view.

“The hotel is at ground zero. My room faced the Brooklyn Bridge (a gorgeous view), not the construction. But the noise level was consistent with other hotels in NY. The hotel provides ear plugs if you need them. I loved the hotel and would stay here again. It is very convenient to several Subway lines.”

Jul 23, 2008 by Sun from Mantua, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[4]

• It had a nice view and the room was clean.
• They charged me for refreshments when I didn't take any from the refrigerator.

“They tried to charge me for refreshments from the fridge even though I didn't take anything.”

Jul 23, 2008 by Brandon from Burlington, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location, friendly and helpful staff.
• Restaurant staff not up to scratch.

“Enjoyed my stay. Will recommend, however, not before suggesting comparing with red tag.”

Jul 23, 2008 by Robert from Ottawa, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Across the street from ground zero. Got awesome pictures of the grounds.
• Had to pay for the internet.

“The hotel met all my expectations. I'm not impressed that we had to pay for internet access and 50$/night for parking.”

Jul 23, 2008 by Nancy from Woodstock, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location was very convenient to any place in Manhattan. The room was spacious and well appointed.
• May be toxic fumes from the disaster were more concentrated in Hilton area.

“I would definitely stay again. Corner room with spectacular view of empire state and Brooklyn bridge.”

Jul 23, 2008 by Patty from Toronto, ON CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[6]

• Clean room, great air conditioning, comfy bed.
• Dirty washroom in lobby, construction across the street, our bathroom door did not work.

“Staff was friendly enough. Bed was very comfortable but it should be a 3 star, not four.”

Jul 23, 2008 by Harris from Gaithersburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It is in the heart of Manhattan, and really gives you the NYC feel.
• Construction was going on at Ground Zero and made it hard to sleep.

“Great design, great look, clean and comfortable. The staff was friendly and eager to assist.”

Jul 22, 2008 by Jeff from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views were amazing!
• There is nothing bad I can say about this hotel.

“This was one of my best experiences. I got a corner room on a high floor with amazing views of NYC!”