User Reviews for Millenium Hilton

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Sep 2, 2008 by Emily from Salem, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, friendly staff, comfortable bed & great location.
• Does not apply.

“I enjoyed my stay very much, the hotel was a great price and very nice accommodations, I am very pleased.”

Sep 2, 2008 by Eric from Glen Carbon, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice room. Decent area.
• Restaurant was overpriced for the quality.

“The proximity to Ground Zero is humbling. Clean room, nothing fancy. Some staff was friendly and helpful, some weren't. I can't recommend the bar or restaurant. Overall, I'm satisfied with the price for a nice hotel in a decent part of Manhattan.”

Sep 2, 2008 by Tori from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great value!
• No hot tub; pool closes early.

“The room was beautiful and very large by NYC standards. Our room overlooked the World Trade Center site. The concierge offered white noise machines and ear plugs to compensate for the construction noises from the World Trade Center, but it was necessary as the noise was not noticeable.”

Sep 2, 2008 by Robert from Destin, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice size room, great location, clean.
• More business than anything else but that was fine.

“Would definitely stay here again.”

Aug 31, 2008 by Kathy A. from Boone, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were beautiful as was the view.
• I liked everything. My entire experience was wonderful.

“It is in a great location. Close to shopping, food and the subway. The employees were helpful and friendly. We loved our room, food and city view. It was a wonderful experience and we would love to stay there again next year for the US open tennis tournament!”

Aug 31, 2008 by Faiyaz (. from Dublin, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, room, amenities, bathroom, bed, security and accessibility to staff, public transportation.
• Pay for internet in the business room? Come on this should be complimentary to customers!

“Good location, excellent skyline view from 38th floor, clean lobby, elevators, and room. Accessibility to public transportation, courteous & prompt staff, we really enjoyed our stay.”

Aug 30, 2008 by Lynn from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[8]

• The beautiful room.

“This hotel was really wonderful. The complimentary snacks they serve with drinks (pretzels, nuts, etc.) were stale, though. That was a bit disappointing.”

Aug 29, 2008 by Andrew from Grapevine, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was located right across from the WTC and subway.
• You can occasionally hear the construction below, but the provided ear plugs helped.

“This hotel is a great for the price, will definitely stay here again. Within walking distance to WTC, Canal Street, Wall Street, and many subways.”

Aug 27, 2008 by Gerry from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Front Desk/Check-In Staff.
• Nothing to enter, met all expectations.

“Family Friendly, yes, but for older kids, too much a business/international traveler hotel. Romantic, possibly, but again too business focused, as it should be, located in the financial district.”

Aug 27, 2008 by Laurie from Uncasville, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[5]

• Beautiful bathroom. Nice TV. Nice size pool in good atmosphere.
• The internet access was down. Noise from WTC construction site was somewhat distracting. The pool was not heated.

“I love the marble bathrooms. Very nice and very clean. Concierge was able to get us Broadway show tickets at last minute. I wish we had a room with 2 beds instead of 1 queen. Wasn't too fun sharing a bed with my 12 year old son who was so excited about our visit he was bouncing around and tossing and turning. There is construction across the street at the WTC site but it was not too bad if TV is on. There was a beautiful view of sunrise reflecting on the skyscrapers outside window.”

Aug 25, 2008 by H. J. from Philadelphia, PA
Overall Rating: 3
Cleanliness:[9] • Staff:[5] • Location:[2]

• Nice, comfortable bed, clean bath room, nice decoration.
• Noisy due to construction. They won't switch the room for us.

“When we checked in, we realized that it was facing the World Trade Center construction site and very noisy till midnight and the noise resumed at 7 AM next morning. The staff was unwilling to switch the room for us. They provided us a Sound Machine to block out the noise but then the machine broke immediately. We were too tired to ask for a replacement. I wouldn't stay at this hotel in the future.”

Aug 25, 2008 by Christy from Palo Alto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The location was close to a lot of great spots and the subway.
• The beds were extremely small for doubles and the room was small.

“The rooms were extremely small as were the double beds. The location was good, close to some great spots.”

Aug 25, 2008 by Jonathan from Surfside, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great view from the room.
• The lunch staff at the restaurant was inattentive and slow.

“It's great, but travelers need to be aware that it's located all the way downtown and a lengthy cab-ride or Subway ride from mid-town.”

Aug 24, 2008 by Sean from Harrison, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful accommodation and location.

“Great accommodation, staff and location. Strongly recommended.”

Aug 23, 2008 by Russ from Alexandria, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location was great for visiting a part of NYC not otherwise visited.
• Lots of kids were running around.

“If you want a 46th floor view down into what used to be the World Trade Center, from a decently appointed, comfortable hotel room, this is it -- but with all of the digging and pounding and heavy machinery backing up until late each night, don't expect perfect, or even what passes for typical NYC, quiet. Very convenient to Wall Street and other points in lower Manhattan (like the short-term outdoor art project The NYC Waterfalls). A long, but interesting walk to Soho, the East/West Village and Tribeca. A short walk to the South Street Seaport and bars and restaurants near therein. It is a dump, but the food is great and the atmosphere is perfect for the fare they serve and great views from the rooms and the higher floor lobbies. It is a hotel in NYC, though and service can be hit or miss and the bathroom was the size of a postage stamp.”

Aug 22, 2008 by Andy from Flower Mound, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Ground zero construction noise.

“Great hotel, room very comfortable. The only problem was the construction noise from the Ground Zero construction site.”

Aug 21, 2008 by Karen from Boerne, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• The view was amazing and the bed is very comfortable.
• The lady who checked us out was not friendly and did not make eye contact.

“Great location for sightseeing in New York without paying time square prices. Comfortable bedding and awesome view. Mostly businessmen during the week and lots of tourists on the weekends. Our room looked directly into Ground Zero, great view, but a lot of noise (they are busy with construction almost 24 hrs a day).”

Aug 21, 2008 by Stu from Trumbull, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location. Rooms fairly updated.
• Very satisfied.

“I called up the day of the stay and asked for two doubles. They upgraded us to a junior suite which was terrific. People at hotel were very friendly.”

Aug 21, 2008 by John from Bedford, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• View of WTC.
• Inconvenient location with construction.

“One way traffic in the area makes for difficult access by cabs and expensive cab rides.”

Aug 20, 2008 by Kari from Cambridge, MA
Overall Rating: 3
Cleanliness:[10] • Staff:[9] • Location:[1]

• Staff, rooms themselves.
• NOISE from 24hr/day world trade center construction - unbearable!

“Our room was on the 34th floor overlooking the world trade center construction site. I asked at reception if they had any rooms at all not overlooking the construction site and they did not. The noise, even that high up, was very loud and they were at it 24 hours/day. They did do less of it between midnight to 6am, but the noise was enough that we needed earplugs and a sound machine (which they provide upon request at no charge). It's also very depressing to have that view. It's too bad - there's nothing they can do about this and I don't want this hotel to be penalized for being next to this site, but the noise, even for someone like me who is not a light sleeper, was too much. I couldn't sleep through the night. The staff is great though.”

Aug 19, 2008 by Amber from Santa Fe, NM
Overall Rating: 1
Staff:[1] • Location:[1]

• It was my husband's 40th birthday a very special occasion. He is from New York, he had family members affected by the world trade center collapse.
• Being next door to the world trade center construction site would have ruined his birthday.

“Complete disappointment.”

Aug 18, 2008 by Meena from Hanover, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Spacious room and bathroom for New York city.
• The construction noise in the front.

“Good stay for a short trip.”

Aug 18, 2008 by Beth from Fairport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely accommodating for the business traveler.
• Noise at all hours from WTC site construction directly across the street.

“I'll definitely stay there again. Contained everything a business traveler could need, including outstanding service. The quality of the fitness center was a great plus.”

Aug 18, 2008 by Siobhan from Berlin, CT
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• It was my second stay at this hotel and I feel that both times were excellent stays.
• The lobby's bathroom needed tidying up, but otherwise everything was great.

“I would definitely recommend this Hilton. Though I have only stayed there twice, I think it's consistent with its service, cleanliness, and comfort. Though it's location is suited more to the business person, it is also convenient for the guest to sightsee and shop with close access to the Subway system, frequent availability of taxies and walking distance of Canal Street and Mulberry Street.”

Aug 17, 2008 by Ro from Minneapolis, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Reasonably priced for NYC.
• The WTC construction work is just next to the hotel. Chance of getting noisy.

“I stayed one weekend night and fortunately there was no construction work going on that night. The hotel was otherwise good in every respect, except for the parking situation. There is underground garage parking, but 30 min wait to get your car out of the garage.”

Aug 16, 2008 by Lisa from Amherst, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Pool, view, cleanliness.
• Staff was diffident and concierge was rude.

“The hotel was clean, and fresh, but unremarkable. It seemed like a good business hotel. The staff was not particularly friendly or helpful, with the exception of the lovely man in the parking garage. It seemed to cater almost exclusively to the business crowd. Maybe it was just the New York-rude thing?”

Aug 15, 2008 by Dave from Quispamsis, NB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Cleanliness and comfort.
• Closed roads lead to increased taxi fares.

“Very nice hotel everything you could ask for. Items in the mini fridge were ridiculously over priced and touch censored.”

Aug 15, 2008 by Ian from Morriston, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quality & price.
• Construction.

“Great hotel, all the amenities anyone could ask for.”

Aug 14, 2008 by Kelly from Wake Forest, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views were amazing. And being by the towers was very surreal.
• The lobby is not very big and one man at the front desk was rude. The other people tried to make up for him, though.

“The hotel is beautiful with amazing views. Staff is mostly friendly. We only had one incident with the front desk when we first arrived. The other front desk staff saw this and immediately tried to make up for it. It is in a great location. Wonderful deli around the corner and great shopping near by. I can't begin to describe what it is like to look out your hotel window and see the site where the towers were and those men working day and night to rebuild and honor those lost. It is truly an amazing place. And the noise level from the construction is virtually nonexistent. We could not hear it at all from our hotel room. The street is messy from construction, but being in that place and witnessing the loss suffered and the work being done to try to rebuild outweighs the untidiness. Truly a great experience.”

Aug 14, 2008 by Lyssa from Royse City, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice room with plenty of amenities.
• Front desk staff seemed very distracted and disoriented at check in.

“Nice hotel for the price. Nearly all rooms over look the former Trade Center Site.”

Aug 14, 2008 by Dean from Germantown, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Newly updated room with big flat screen TV.
• The work on the World Trade Center was going on across the street and could be heard on Saturday.

“Its great if you don't plan on sleeping in. If you want to sleep in, it isn't the one for you until the World Trade Center is finished.”

Aug 13, 2008 by Ed from Missisauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• We liked the location, general amenities, room and furnishings and service.
• Although we expected it, noise from surrounding construction sites was distracting.

“This is a fine prestige hotel, with amenities particularly suited to the business traveler. The Millennium Hilton has an excellent location in the Financial District of NYC. The front-desk staff was courteous and helpful. For those who want a dramatic view of the ground zero site, they will certainly see that scene from their hotel windows. Although there's not a great deal of shopping nearby, hotel guests do have a short walk to Battery Park.”

Aug 13, 2008 by Harry from Whitehall, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• In a Convenient area, Very Comfortable place to stay.
• Having to pay for Parking which was part of the hotel.

“It was a great escape; The area is full of Historic landmarks and a great place to relax by local parks and shops in the district. Close to public transportation (trains, bus routes) and a really nice room. I travel for my job and by far this is up there with some of the best for a lot less.”

Aug 12, 2008 by Thomas from Cibolo, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very classy, very friendly staff.
• I did not like the fact that they charged us for the mini bar we did not use.

“Excellent hotel in a very nice section of New York near ground zero. The staff was very friendly and the service was great. I would recommend this for a family or romantic vacations. However, watch your bill, we were charged for the mini bar which we did not use. This was corrected but nevertheless irritating.”

Aug 12, 2008 by Sarah from Toronto, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Oh, I loved the view of the mass grave of 3,500 people. that was especially charming. I hope you can tell that I'm being sarcastic!
• Everything.

“Cheap, ok, bad view.”

Aug 12, 2008 by T.D. from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great view, close to subway.
• Very congested lobby area.

“Great Location, top level luxury, great view. Some construction noise because of Ground Zero.”

Aug 11, 2008 by Kathleen from Cheshire, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was unbelievably helpful and polite. the room was roomy and very beautiful with a great view.
• Construction all around it.

“Great hotel. I would definitely stay again if I had business in lower Manhattan.”

Aug 9, 2008 by Roma from Toronto, ON CA
Overall Rating: 8
Cleanliness:[2] • Staff:[9] • Location:[10]

• Great views, big room, great service.
• Cleanliness, there were hairs from previous guests in the bathtub.

“If you want to experience New York almost like a local, the Millenium Hilton is a good choice. Close to the financial district and the southern neighborhoods, with great rooms and good views, the Hilton also stands right next to what is now one of the most famous landmarks in the city - Ground Zero. Our room overlooked the construction and even though not much has been built yet, one can not help feeling slightly overwhelmed when looking down at the scene.”

Aug 8, 2008 by Alice from Beverly, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very competent and efficient staff.
• It happens to be a bit noisy, being across from the Ground Zero reconstruction.

“I highly recommend this hotel for those who are not bothered by a bit of noise. It is an excellent hotel with a first rate staff.”

Aug 8, 2008 by David from Montreal, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was more than friendly.
• Air conditioning not working well.

“Excellent hotel. Staff was very friendly. Air conditioning didn't work so well and woke up because of noise from construction but was expected so not disappointed. Rooms were very comfortable and great views.”

Aug 7, 2008 by Barbara from Jamaica Plain, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The pool was a wonderful surprise.
• Overpriced breakfast buffet.

“This was a quite nice upscale hotel unfortunately currently surrounded by construction due to its proximity to ground zero. However, on the 16th floor, the construction noise was minimal and there were ear plugs in the room. The room was of decent size, well appointed, a nice view, and clean. In the main, staff members were professional, efficient, and pleasant. I enjoyed my stay.”

Aug 7, 2008 by Brenda from Calhoun, GA
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[1]

• It was clean.
• It stated it was in Soho and it was 30 minutes from Soho.

“I was very disappointed. Construction was going on and you could hear jack hammering all night. All the streets around the hotel were blocked. My room overlooked the reconstruction from Ground 0. The hotel was supposed to be in Soho and was not and was removed from everything. I will never stay there again. I had to beg for 2 double beds instead of a king and they told me they were sold out which was not true because they came up with a room for me immediately.”

Aug 6, 2008 by Noel from Newtown, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room was clean and a great size.
• Unfortunately the noise from construction at ground zero.

“One of the better 4 star hotels in NYC. Will definitely go back again.”

Aug 6, 2008 by Valerie from Basking Ridge, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The view of the city was very good.

“I would stay at this hotel again.”

Aug 6, 2008 by Jessica from Los Angeles, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[4]

• Lobby looks modern.
• Corridors to rooms looked old.

“Location was not the most convenient for a leisure traveler looking to have a fun weekend trip in NYC although there is a Subway very close by.”

Aug 5, 2008 by Heidi from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Amazing view of ground zero; very comfortable.
• Not enough regular coffee in the room for coffee maker.

“Very friendly; jaw-dropping view of Ground Zero; comfortable beds; nice bathroom; we were very happy with the experience.”

Aug 5, 2008 by Mark from Murphy, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Value - overall price to quality level of the room and experience.
• Far from one of our primary entertainment destinations - Yankee Stadium.

“Location is great for downtown and mid town travelers. One caution is that it is located across the street from World Trade Center construction site so congestion and noise high at times. Although we were never bother by noise, ask for rooms on higher floors to avoid it.”

Aug 3, 2008 by Noah from Teaneck, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beds were very comfortable and great TV screens.
• It overlooks "Ground Zero.

“Very clean with nice amenities, comfortable rooms and helpful employees.”

Aug 2, 2008 by Talin from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I always enjoyed staying at the Millennium but if your driving too much traffic by Ground Zero do not recommended until construction is over.
• The parking is way too expensive I do not mind paying a bit more and having parking included.

“Second stay at this hotel and if it was not for the construction at ground zero it would decently always be my first choice.”

Aug 1, 2008 by Kelly from Jefferson, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of Ground Zero and part of the city behind it.
• They needed more public restrooms in the lobby.

“We had a great stay. The location is not the best from Times Square but we were able to take the Subway during the day and a taxi back at night. Considering the view we had it made it worth staying far away. We have stayed in numerous hotels in the Times Square area but never have we had a view of anything worth looking at. I would recommend this hotel to anyone.”