User Reviews for Millenium Hilton

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Sep 12, 2008 by Amin from Beverly Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and new. Nice staff. Convenient location.
• Construction noise from across the street. Very small pool.

“Very nice staff. Very clean. Very close to subway.”

Sep 12, 2008 by Tom from Fresno, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location by ground zero.
• Bar prices are very high.

“If you want a great view of ground zero this is the place to be.”

Sep 11, 2008 by Paul from Miami, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Great view from top floor room.
• Water pressure in shower weak.

“Excellent hotel yet not centrally located.”

Sep 11, 2008 by Alan from Muncie, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• The staff was very friendly, courteous and helpful.
• The rooms were very small. The shower curtain was mildewed. Internet was not high-speed.

“We were able to easily get a room with a king sized bed, non-smoking and on a higher floor out of range of all the noise at ground zero. The lobby was quite small and not a place to gather with friends. The hotel was simple and efficient, a good place for business travelers. Overall, the stay was enjoyable.”

Sep 11, 2008 by Martha from Annapolis, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Noise and construction around hotel.

“We had a great stay at the Millennium Hilton and got to see Ground Zero from the room.”

Sep 10, 2008 by John from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Size of the rooms was great.
• Parking was a problem, and the streets in the area are still very much under construction.

“Great hotel, if you can stand looking into ground zero. Staff was great, rooms were clean and big.”

Sep 10, 2008 by Reinhart from Everett, WA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[7]

• Rooms were very nice.
• Internet connections did not work, lots of construction noise.

“The room and hotel are nicely renovated, the staff was very helpful, but I would not recommend staying there until the WTC site construction is complete. We were woken up at 5:30 AM by the sound of drilling.”

Sep 10, 2008 by Rob from Nashville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Next door access to two Subway stations serving different lines. Very convenient.
• The room thermostat was very sensitive. It was hard to keep the room comfortable. It was either too cold or too warm too often.

“I stayed in the Millennium Hilton Sept. 4-7, 2008. The front desk staff was helpful and courteous. Our room on the 46th floor had an great view of the WTC site and the surrounding area, including the Statue of Liberty off to one side. It was a little peculiar to be staying across the street from the WTC site, but the construction noise was minimal despite 24/7 work. The rooms were nice and clean, but small. The room size was average room size for Manhattan. The bed was very comfortable. The minibar and room service menus were priced very high, but this isn't unusual for Manhattan.”

Sep 10, 2008 by Dennis from Lewisberry, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very nice. The beds were comfortable and the hotel staff was very accommodating.
• There was nothing we didn't like about the hotel and staff.

“The location was great. The rooms were very comfortable and the hotel staff was very accommodating.”

Sep 9, 2008 by James from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Price.
• I prefer a location nearer to restaurants and shops. Ground zero construction is a negative.

“This is my second stay here. I would prefer a quieter location and one that is in a cleaner environment.”

Sep 9, 2008 by Larry from Millerstown, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The rooms are very modern and clean. Staff was friendly.
• The location is near Ground Zero and there is constant construction.

“In general the hotel is very nice. The internet is extremely slow and way overpriced! I think I have had faster dialup connections. The location is good for business travelers but not the best for tourists. Also the location is difficult to get to because of all the street closures due to construction at Ground Zero. My partner and I were on the 16th floor facing Ground Zero. It was a great view! I would recommend this hotel to businessmen but not to tourists. The neighborhood is nice during the daytime, but a little less comforting at night.”

Sep 8, 2008 by P from Wilmington, DE
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice size room for NYC.
• Could hear neighbor talking and making - noises.

“I liked the room and view. Nice room. Good location for tourist stuff. Hotel is clean. Lobby is very small. Parking was hectic.”

Sep 7, 2008 by Aaron from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Overlooking the World Trade Center construction site.
• Terribly slow internet connection - totally unsatisfactory.

“Perfect except for the slow internet connection. As a business traveler, this was extremely frustrating.”

Sep 5, 2008 by Mindy from Concord, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[8]

• It was VERY clean which I appreciated, and it was in a pretty good central location.
• This is a 50/50 type thing, certain members of the staff was cheerful and happy to help and the other half could be abrupt.

“Good accommodations, good location, very clean overall good especially for the price!”

Sep 5, 2008 by Bob from San Francisco, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[8]

• Staff.
• We got bug bites in the room.

“We were bitten by some kind of bugs in the room. The staff was very helpful and moved us to a new room but it was still upsetting. Also the hotel is across from the World Trade Center rebuild so it can be noisy. They do give you earplugs.”

Sep 5, 2008 by Nate from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[5]

• Great view, nice decor.
• Boring neighborhood, far from nightlife.

“Beautiful and fairly sophisticated hotel with very nice rooms and beautiful views. The hotel is at the south end of Manhattan which can lead to long transit times at night and it isn't very walk able to many attractions. That being said it was an excellent value and had wonderful onsite amenities.”

Sep 4, 2008 by Bethany from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Stylish decor, comfortable bedding, nice amenities.
• It was not very soundproof. I could hear the maid talking in hall from my bed.

“Excellent hotel. The construction outside on the 9/11 memorial site went on 24 hours so you could hear it at night. Also, you could hear outside into the hallway. I could hear the maid talking in the morning while I was laying in bed.”

Sep 4, 2008 by James from Aberdeen, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• All rooms face the river, very nice.
• The construction around the hotel.

“Located at the end of the E train, great location. Taxi's there all the time. Very clean hotel, very nicely decorated, and the staff was very friendly.”

Sep 3, 2008 by Laurie from Saginaw, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The hotel was clean and the hotel concierge staff really assisted us with all of our tourist needs.
• We didn't realize that the hotel was as far from Time Square as it was; however, the Subway was close and easy to use.

“Hotel is definitely 4 stars. The staff was always assisting us and making sure our stay was comfortable. Definitely worth the money.”

Sep 3, 2008 by Karen from Vero Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location.
• Rude, unhelpful porters.

“Fantastic location with a fabulous view.”

Sep 2, 2008 by Emily from Salem, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, friendly staff, comfortable bed & great location.
• Does not apply.

“I enjoyed my stay very much, the hotel was a great price and very nice accommodations, I am very pleased.”

Sep 2, 2008 by Eric from Glen Carbon, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice room. Decent area.
• Restaurant was overpriced for the quality.

“The proximity to Ground Zero is humbling. Clean room, nothing fancy. Some staff was friendly and helpful, some weren't. I can't recommend the bar or restaurant. Overall, I'm satisfied with the price for a nice hotel in a decent part of Manhattan.”

Sep 2, 2008 by Tori from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great value!
• No hot tub; pool closes early.

“The room was beautiful and very large by NYC standards. Our room overlooked the World Trade Center site. The concierge offered white noise machines and ear plugs to compensate for the construction noises from the World Trade Center, but it was necessary as the noise was not noticeable.”

Sep 2, 2008 by Robert from Destin, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice size room, great location, clean.
• More business than anything else but that was fine.

“Would definitely stay here again.”

Aug 31, 2008 by Kathy A. from Boone, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were beautiful as was the view.
• I liked everything. My entire experience was wonderful.

“It is in a great location. Close to shopping, food and the subway. The employees were helpful and friendly. We loved our room, food and city view. It was a wonderful experience and we would love to stay there again next year for the US open tennis tournament!”

Aug 31, 2008 by Faiyaz (. from Dublin, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, room, amenities, bathroom, bed, security and accessibility to staff, public transportation.
• Pay for internet in the business room? Come on this should be complimentary to customers!

“Good location, excellent skyline view from 38th floor, clean lobby, elevators, and room. Accessibility to public transportation, courteous & prompt staff, we really enjoyed our stay.”

Aug 30, 2008 by Lynn from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[8]

• The beautiful room.

“This hotel was really wonderful. The complimentary snacks they serve with drinks (pretzels, nuts, etc.) were stale, though. That was a bit disappointing.”

Aug 29, 2008 by Andrew from Grapevine, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was located right across from the WTC and subway.
• You can occasionally hear the construction below, but the provided ear plugs helped.

“This hotel is a great for the price, will definitely stay here again. Within walking distance to WTC, Canal Street, Wall Street, and many subways.”

Aug 27, 2008 by Gerry from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Front Desk/Check-In Staff.
• Nothing to enter, met all expectations.

“Family Friendly, yes, but for older kids, too much a business/international traveler hotel. Romantic, possibly, but again too business focused, as it should be, located in the financial district.”

Aug 27, 2008 by Laurie from Uncasville, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[5]

• Beautiful bathroom. Nice TV. Nice size pool in good atmosphere.
• The internet access was down. Noise from WTC construction site was somewhat distracting. The pool was not heated.

“I love the marble bathrooms. Very nice and very clean. Concierge was able to get us Broadway show tickets at last minute. I wish we had a room with 2 beds instead of 1 queen. Wasn't too fun sharing a bed with my 12 year old son who was so excited about our visit he was bouncing around and tossing and turning. There is construction across the street at the WTC site but it was not too bad if TV is on. There was a beautiful view of sunrise reflecting on the skyscrapers outside window.”

Aug 25, 2008 by H. J. from Philadelphia, PA
Overall Rating: 3
Cleanliness:[9] • Staff:[5] • Location:[2]

• Nice, comfortable bed, clean bath room, nice decoration.
• Noisy due to construction. They won't switch the room for us.

“When we checked in, we realized that it was facing the World Trade Center construction site and very noisy till midnight and the noise resumed at 7 AM next morning. The staff was unwilling to switch the room for us. They provided us a Sound Machine to block out the noise but then the machine broke immediately. We were too tired to ask for a replacement. I wouldn't stay at this hotel in the future.”

Aug 25, 2008 by Christy from Palo Alto, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The location was close to a lot of great spots and the subway.
• The beds were extremely small for doubles and the room was small.

“The rooms were extremely small as were the double beds. The location was good, close to some great spots.”

Aug 25, 2008 by Jonathan from Surfside, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great view from the room.
• The lunch staff at the restaurant was inattentive and slow.

“It's great, but travelers need to be aware that it's located all the way downtown and a lengthy cab-ride or Subway ride from mid-town.”

Aug 24, 2008 by Sean from Harrison, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful accommodation and location.

“Great accommodation, staff and location. Strongly recommended.”

Aug 23, 2008 by Russ from Alexandria, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The location was great for visiting a part of NYC not otherwise visited.
• Lots of kids were running around.

“If you want a 46th floor view down into what used to be the World Trade Center, from a decently appointed, comfortable hotel room, this is it -- but with all of the digging and pounding and heavy machinery backing up until late each night, don't expect perfect, or even what passes for typical NYC, quiet. Very convenient to Wall Street and other points in lower Manhattan (like the short-term outdoor art project The NYC Waterfalls). A long, but interesting walk to Soho, the East/West Village and Tribeca. A short walk to the South Street Seaport and bars and restaurants near therein. It is a dump, but the food is great and the atmosphere is perfect for the fare they serve and great views from the rooms and the higher floor lobbies. It is a hotel in NYC, though and service can be hit or miss and the bathroom was the size of a postage stamp.”

Aug 22, 2008 by Andy from Flower Mound, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Ground zero construction noise.

“Great hotel, room very comfortable. The only problem was the construction noise from the Ground Zero construction site.”

Aug 21, 2008 by Karen from Boerne, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• The view was amazing and the bed is very comfortable.
• The lady who checked us out was not friendly and did not make eye contact.

“Great location for sightseeing in New York without paying time square prices. Comfortable bedding and awesome view. Mostly businessmen during the week and lots of tourists on the weekends. Our room looked directly into Ground Zero, great view, but a lot of noise (they are busy with construction almost 24 hrs a day).”

Aug 21, 2008 by Stu from Trumbull, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location. Rooms fairly updated.
• Very satisfied.

“I called up the day of the stay and asked for two doubles. They upgraded us to a junior suite which was terrific. People at hotel were very friendly.”

Aug 21, 2008 by John from Bedford, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• View of WTC.
• Inconvenient location with construction.

“One way traffic in the area makes for difficult access by cabs and expensive cab rides.”

Aug 20, 2008 by Kari from Cambridge, MA
Overall Rating: 3
Cleanliness:[10] • Staff:[9] • Location:[1]

• Staff, rooms themselves.
• NOISE from 24hr/day world trade center construction - unbearable!

“Our room was on the 34th floor overlooking the world trade center construction site. I asked at reception if they had any rooms at all not overlooking the construction site and they did not. The noise, even that high up, was very loud and they were at it 24 hours/day. They did do less of it between midnight to 6am, but the noise was enough that we needed earplugs and a sound machine (which they provide upon request at no charge). It's also very depressing to have that view. It's too bad - there's nothing they can do about this and I don't want this hotel to be penalized for being next to this site, but the noise, even for someone like me who is not a light sleeper, was too much. I couldn't sleep through the night. The staff is great though.”

Aug 19, 2008 by Amber from Santa Fe, NM
Overall Rating: 1
Staff:[1] • Location:[1]

• It was my husband's 40th birthday a very special occasion. He is from New York, he had family members affected by the world trade center collapse.
• Being next door to the world trade center construction site would have ruined his birthday.

“Complete disappointment.”

Aug 18, 2008 by Meena from Hanover, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Spacious room and bathroom for New York city.
• The construction noise in the front.

“Good stay for a short trip.”

Aug 18, 2008 by Beth from Fairport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely accommodating for the business traveler.
• Noise at all hours from WTC site construction directly across the street.

“I'll definitely stay there again. Contained everything a business traveler could need, including outstanding service. The quality of the fitness center was a great plus.”

Aug 18, 2008 by Siobhan from Berlin, CT
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• It was my second stay at this hotel and I feel that both times were excellent stays.
• The lobby's bathroom needed tidying up, but otherwise everything was great.

“I would definitely recommend this Hilton. Though I have only stayed there twice, I think it's consistent with its service, cleanliness, and comfort. Though it's location is suited more to the business person, it is also convenient for the guest to sightsee and shop with close access to the Subway system, frequent availability of taxies and walking distance of Canal Street and Mulberry Street.”

Aug 17, 2008 by Ro from Minneapolis, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Reasonably priced for NYC.
• The WTC construction work is just next to the hotel. Chance of getting noisy.

“I stayed one weekend night and fortunately there was no construction work going on that night. The hotel was otherwise good in every respect, except for the parking situation. There is underground garage parking, but 30 min wait to get your car out of the garage.”

Aug 16, 2008 by Lisa from Amherst, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Pool, view, cleanliness.
• Staff was diffident and concierge was rude.

“The hotel was clean, and fresh, but unremarkable. It seemed like a good business hotel. The staff was not particularly friendly or helpful, with the exception of the lovely man in the parking garage. It seemed to cater almost exclusively to the business crowd. Maybe it was just the New York-rude thing?”

Aug 15, 2008 by Dave from Quispamsis, NB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Cleanliness and comfort.
• Closed roads lead to increased taxi fares.

“Very nice hotel everything you could ask for. Items in the mini fridge were ridiculously over priced and touch censored.”

Aug 15, 2008 by Ian from Morriston, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quality & price.
• Construction.

“Great hotel, all the amenities anyone could ask for.”

Aug 14, 2008 by Kelly from Wake Forest, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views were amazing. And being by the towers was very surreal.
• The lobby is not very big and one man at the front desk was rude. The other people tried to make up for him, though.

“The hotel is beautiful with amazing views. Staff is mostly friendly. We only had one incident with the front desk when we first arrived. The other front desk staff saw this and immediately tried to make up for it. It is in a great location. Wonderful deli around the corner and great shopping near by. I can't begin to describe what it is like to look out your hotel window and see the site where the towers were and those men working day and night to rebuild and honor those lost. It is truly an amazing place. And the noise level from the construction is virtually nonexistent. We could not hear it at all from our hotel room. The street is messy from construction, but being in that place and witnessing the loss suffered and the work being done to try to rebuild outweighs the untidiness. Truly a great experience.”

Aug 14, 2008 by Lyssa from Royse City, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice room with plenty of amenities.
• Front desk staff seemed very distracted and disoriented at check in.

“Nice hotel for the price. Nearly all rooms over look the former Trade Center Site.”