User Reviews for The Muse

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Apr 23, 2008 by Cory from Delta, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Not much in amenities but to be expected in New York.
• No spa, no pool.

“Great location! Amazing Staff! Clean, comfortable, and very comfy bed. Room was small and there is no pool, spa, or other amenities to speak of, but this is to be expected in New York, where every inch of space is precious.”

Apr 14, 2008 by Sandra from Brisbane, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close proximity to Broadway theatres.
• No tea or coffee making facilities. No computer for emailing for those without lap tops.

“We were in a newly renovated room. Decor was minimal and attractive. We were delighted the front desk was able to give us a room with two beds. We are two friends traveling together and wanted our own space. There was complimentary tea/coffee in the dining room in the morning, but who wants to get dressed to go downstairs for coffee? It also would have been nice to make a cup after a day out sightseeing.”

Apr 10, 2008 by Sandy from Sanbornville, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was great for walking to most city sites, very safe.
• The room was very warm and air conditioner /fan was loud for sleeping.

“Front desk very helpful with dinner suggestions, menus, directions and maps for walking and subway. Would stay there again. Great location.”

Mar 20, 2008 by Mary from Montrose, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds.
• Noisy construction across the street (not a problem until Mon. morning).

“The Muse is a delightful small hotel in an excellent location. Our room was lovely- roomy and very comfortable. The staff could not have been more helpful. We can't wait to stay there again.”

Mar 19, 2008 by Greg from Nashua, NH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Lots of character in a terrific location.
• A few mix-ups with the front desk and room service.

“The Muse Hotel is a recently renovated, very fashionable, "boutique" hotel conveniently located next to the center of Times Square. By New York standards, the rooms are moderately sized. The staff was very friendly and helpful.”

Feb 21, 2008 by Ivonne from Dixon, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean, beautiful room.
• It was close to a main street, so you could hear traffic.

“I very much enjoyed my short stay at the Muse. We were a short walk away from the Theatre District and Public Transportation. The staff always helped us find taxis, and even found last minute tickets to an event we really wanted to catch. I would definitely recommend this hotel to my friends.”

Feb 21, 2008 by Nick from Venetia, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Proximity to attractions.
• Pricey restaurant.

“Stylish and clean with 37 inch plasma. Great location. Great service. Highly recommended.”

Feb 5, 2008 by Frank from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, size, ambience, staff.
• Street noise.

“The Muse was a real find. Great location. 1/2 block from Times Square. Wonderfully intimate, boutique feel. Beautiful decor & very professional staff. As good a value as I've found so far in the City.”

Dec 26, 2007 by Brian from Westlake, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean, friendly staff, great location.
• Everything was great.

“The muse is perfectly located in the heart of the theatre district. The rooms and the entire hotel are very clean and the staff is friendly and helpful. I would definitely stay there again.”

Dec 17, 2007 by John from St Thomas, VQ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Great theatre district location, great hotel and staff, will highly recommend to all.”

Dec 15, 2007 by Paul from Burlington, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location, location, location!
• ? No mention of a fitness center.

“Lovely hotel with a great location and friendly staff. I would stay here again, definitely.”

Nov 14, 2007 by Laura from Chicago, IL
Overall Rating: 0
Cleanliness:[7] • Staff:[8] • Location:[8]

• Staff and visual appeal.
• Nothing worked as expected the telephone, the toilet, room service, all lacking.

“Location is great close to Broadway shows, everything was too expensive. Restaurant attached had horrible service and lacking food choices.”

Nov 12, 2007 by Jake from Guilford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The restaurant is fantastic, and the majority of the staff is friendly.
• In general my room was noisy see below.

“The hotel is very nice, however being pet friendly; I had to put up with a yapping dog late at night, while the owners were out. The front desk sent a security person, but as the guests were out, they could do nothing. The windowpane not sound proof, so ask for a room up high and/or in the back. Housekeeping overlooked soap in the bathroom and trash was left on the floor after the room had been cleaned. The manager was abrupt and unsympathetic regarding the dog.”

Nov 6, 2007 by Jay from La Mesa, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable, friendly, warm, accommodating, bright, convenient, whimsical design, clean.
• Nothing.

“A fun place, friendly & accommodating staff, cool design, comfortable room & bed.”

Nov 3, 2007 by Bjorn from Modesto, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• Proximity to time square and sights of NYC.
• Fitness room out of service and hotel staff was rude at times.

“Great location and very comfortable beds. Very clean and well kept however the hotel staff was a bit rude on some occasions paying more attention to there cup than quests.”

Oct 24, 2007 by Martin from Plantation, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice sized and attractive room.
• Bland lobby.

“This was a very positive experience and the hotel surpassed my expectations.”

Oct 19, 2007 by Justin from Orange, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[3] • Location:[9]

• The bellmen were excellent and very informative. Room was spacious and had great decor.
• Front desk staff was rude and condescending. Overcharged for parking and refused to correct.

“Excellent location right in the heart of times square. Very friendly and helpful bell staff. Quick service with bags. Odd sit-down check counter, but otherwise smooth check-in. Rooms were very spacious and newly designed with excellent modern decor. Front desk staff was often unhelpful, condescending and sometimes just rude. Overcharged for valet parking, double charged despite complying with their parking policy. Front desk staff refused to correct the problem and were dismissive also the manager was too "busy" (picked up a phone that wasn't ringing) to address the problem. Offered to have their manager call my cell phone to address the problem, but did not follow through, still unresolved. Overall hotel provides an excellent New York experience, despite several customer service flaws.”

Oct 17, 2007 by Lauren from Atlanta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Comfortable bed and great shower. Very clean. Friendly staff.
• Staff made mistakes on room assignment and room service.

“Overall, we were pleasantly surprised with the hotel quality. It was a great location for Broadway shows. The rooms were clean and the bed was comfortable. There was nightly wine tasting in the lobby. The staff made a few errors while we were there. They first assigned us to a room that was already occupied. They made several room service mistakes. Leaving off items that were requested. Our TV (which was a new flat mounted LCD) went out and had to be repaired while we waited. All these were minor compared to the overall value. We would stay there again.”

Oct 13, 2007 by Michelle from Orange Park, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The staff was incredibly friendly and responsive.
• Proximity to times square, size of room was smallish but standard for New York.

“What a fabulous staff, an asset to the hotel! Doormen were all very friendly and helpful and concierge was fantastic. Job well done.”

Oct 10, 2007 by Joe from Windsor Locks, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Friendly staff, super location, complimentary wine hour, nice big room.
• It was pricey; but every hotel in NYC is pricey.

“Excellent. I paid a lot for my NYC room and it felt like a good deal relative to prices at nearby chains. Nice beds, nice rooms, super location. Very nice.”

Oct 10, 2007 by Gary from Smithtown, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• High cost and heavy scent of deodorizer in the room.

“Great place to stay in the heart of the theatre district without the big chain feel.”

Oct 10, 2007 by Michael from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location, great beds.
• Slow elevators.

“I was very happy with the muse. The rooms are great and the staff is very friendly. We also enjoyed the hotel bar.”

Sep 5, 2007 by Gary from Lebanon, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Sent to sister hotels.
• Were over booked and we had to move.

“Problem - I reserved 3 rooms, when we went to check in they were overbooked and had only two rooms - they did send us to a sister hotel but it was a big hassle - they have indicated they will contact you for a full refund of our money - the sister hotel was fine but if money is not refunded ratings will stay low.”

1 of 1 people found this review helpful.

Aug 28, 2007 by John from Vineyard Haven, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient to NYC theaters, restaurants, museums etc.
• Some of the surrounding stores and buildings were a bit shoddy.

“The hotel is conveniently located and the staff was attentive and professional. It was quite a different, adult atmosphere with a degree of European flair. It reminded me of a small hotel I stayed at in Prague. Room was basic but comfortable and clean.”

Aug 25, 2007 by Doug from Lone Tree, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was super friendly and helpful.
• Room was dull but clean.

“The Muse is very convenient to Times Square and seems well run. While the rooms were pretty basic in decor, the bedding was nice and cleanliness was good. I would stay there again.”

Aug 21, 2007 by Homer from Corona, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and elegant looking. Friendly employees.
• Have to be bounced to another hotel on the first day due to room unavailability but they compensated for it in terms of good service.

“Centrally located and walking distance to Time Square. Elegant room, super clean and very courteous staff. Interior design was simple but great and elegant. It exudes taste and class. We had a great experience by just being in the hotel.”

Jul 31, 2007 by Amy from Buffalo Center, IA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Location to Broadway plays and downtown activities.
• We had a street side room and it was noisy all through the night with garbage trucks etc.

“Our overall stay was great. I would suggest asking for a room away from the street unless you like noise when trying to sleep. The staff was very friendly and greeted us each time we were in the lobby. The social hour was nice with wine, beer, and soda. Rooms on upper floors were being redecorated and updating furnishings. Would be nice to stay but also sounds like they are increasing the rates too.”

Jul 29, 2007 by Neil from Oakland, CA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• Upgraded room.
• There was a mouse in my room, they upgraded me later.

“The upgraded rooms are nice. The standard rooms are just okay. There was a mouse in my room on the late evening that I checked in. They subsequently moved me to an upgraded room, which was nice.”

Jul 29, 2007 by Lynda from Toronto, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The service was wonderful. The staff most attentive.
• During our stay the floors above ours were being renovated and it was somewhat noisy until very late at night.

“Location is excellent, one block from Times Square. It is an easy walk to all the main theatres and many fine restaurants. The staffs, in particular, go to great lengths to be helpful. There is a five o'clock "Happy Hour" every day in the lobby where one can enjoy a glass of wine before dinner. We certainly would return to The Muse.”

Jul 20, 2007 by Heather from Oak Creek, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Happy hour in lobby.
• Noise from outside heard in rooms.

“Overall, we were very pleased with this hotel. The staff was very friendly. The rooms were clean and very comfortable.”

Jul 19, 2007 by Melanie from Zionsville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, friendly staff, clean and spacious room for New York city.
• Elevators were very slow!

“The staff was very friendly, and the hotel was clean, nicely decorated, and spacious for a room in new York city. It was in a great location and was very quiet.”

Jul 19, 2007 by Kristin from Tamarac, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was amazing and bellmen were great.
• Did not clean room unless guest requested, ice not on floor.

“The hotel was in the best location. The ice was not on each floor, and they did not clean the room unless you requested it. Once requested, they were great. Hotel room was nice; nothing to brag about, but the location was phenomenal. Steps from the heart of times square.”

Jul 17, 2007 by Mark from Tucson, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The quietness of the room and helpfulness of the staff.
• Could have been a little cleaner. Small stains on sheets and dust on & behind furniture.

“Very fond of this hotel. It was a haven to come back to each time we went out into the city. The only short fall is that the housekeeping staff doesn't do quite as thorough of a job as we experienced at Hilton or Intercontinental. Still, I would be happy to stay at the Muse again. A very nice property.”

Jul 6, 2007 by Lorraine from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• The friendliness and politeness of the staff.
• The furniture was dated and the rooms were dark.

“The hotel was ok. The location was excellent if you're going to the theatre and it's close to the subways.”

Jun 25, 2007 by Sharon from Burnaby, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Superb location; good sized, clean, well decorated rooms; great bed.
• No free internet.

“I love the muse. The only things I didn't like were that they charge $10.95 for 24-hour internet access, and the drain in our room didn't work so well. The use of l'occitane products was a very nice touch. I'll definitely go back to the muse if I'm to visit nick again.”

May 16, 2007 by Marc from Basking Ridge, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location.
• Rooms were not as pictured on web site, a little worn.

“Good.”

May 9, 2007 by Rebecca from Waxhaw, NC
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[9]

• The location was excellent and the beds were comfortable.
• We had no maid service; view of barbed wire out window; soap left from last guest.

“This hotel is in a perfect location for visiting midtown New York city. It is 1/2 a block from times square. The area around the hotel seemed relatively safe. The lobby was clean and most of the staff was helpful. The rooms were a nice size but ours had a very poor view - none at all. The beds were very comfortable. However, we did not receive any maid service during our stay and no one asked our experience when we checked out. ”

May 8, 2007 by Ron from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I knew what to expect because it was a Kempton, and that it would not be a "big chain" experience.
• There was not anything I did not like.

“The muse was exactly what I was looking for: right in the heart of mid-town; the staff was knowledgeable, helpful and friendly; and my room and the common areas reminded me of an up-scale, edgy European experience.”

May 3, 2007 by Judye from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great bed; super location for plays; helpful staff.
• Bathroom sink drained very slowly.

“Perfect location for attending Broadway Plays; spacious bedroom; helpful and friendly staff.”

Apr 27, 2007 by David from Yarmouth, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location just off time square.
• Service a little slow in the dining room.

“Great location, room a little small but very nice. Great bed and very refined bathroom and very quiet at night a rare find in nick so close to times square.”

Apr 26, 2007 by Jim from Miami, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location, location, and location- the best for our theater trip to NYC.
• Rooms require some attention.

“Staff was very good. Rooms require attention. Location for the theater area was perfect.”

Apr 26, 2007 by Mari from Mcallen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean, comfortable and I felt safe.
• Everything was great from the moment I arrived. Breakfast a little too expensive but it's New York

“The hotel I stayed at was great. I felt for what I paid I actually came out winning. Great price, in the location I requested, very clean, great staff and very comfortable bed. ”

Apr 23, 2007 by James from Greenwich, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Bedding, amenities in room.
• Old TVs, no stereo.

“Nice hotel, convenient location. Very large room for nick at this price point. Surprisingly peaceful for being next to times sq. Staff was friendly and helpful. They provide anything you may have left at home for free.”

Apr 18, 2007 by Patti from Chappaqua, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The reservationists graciously gave me a corner room on a high floor, when I requested it.
• It was perfectly acceptable as a lovely 3 star hotel but does not have the level of luxury and service of a four star.

“I was expecting the indulgences of a four star hotel. The room was stark and basic although the bed was quite comfortable. The bathroom, which in a four star hotel is always luxurious and filled with amenities, required you to call housekeeping for anything extra you required. There was only table on the right side of the bed, so it was too dark for the person on the left to read. The cordless phone by the bed did not work. The staff however were very accommodating and the elevators ran frequently. The location is excellent.”

Apr 13, 2007 by Abbie from Easley, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very courteous and helpful for the length of our stay.
• My initial upgrade was not booked at the time I called.

“I have to say that as a frequent traveler to new York city I have not had better service from a hotel. I thought the location was great and convenient to the entire city. The room was always clean and smelled fresh. The bellmen were very friendly and helpful not only at check out but ready with suggestions for anything we asked for (e.g. Good nay pizza). I would definitely stay at the muse again.”

Mar 26, 2007 by Patrick from West Des Moines, IA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• Excellent service by all staff.
• Room was very noisy.

“Very clean and modern. The room was comfortable. The main disappointment I have is the windows were not good for noise reduction or conducive to peaceful sleeping. Even with the windows closed, I could hear every little sound from the street (my room was on the 7th floor). Other than the windows, the hotel was excellent.”

Mar 24, 2007 by Dan from Plantsville, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff.
• Small rooms.

“Great spot. 1/2 block from times square. Super friendly and helpful staff. Will definitely stay there again.”

Feb 14, 2007 by Judy from Madison, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendliness of the staff.
• Nothing.

“Fine accommodations. Outstanding staff.”

Feb 7, 2007 by Dave from South Plainfield, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location to times square.
• Lobby fancy rooms boring and small.

“Room was small and un inviting the total opposite to the lobby area which was modern and classy. It said I would stay at 11 floors or above and I got put on the 3rd floor. Basically this place didn¿t meet my expectations for a 4 star pricy hotel.”

Jan 17, 2007 by Robert from Sharon, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff.
• We heard a little too much street noise.

“Highly recommend the hotel.”