User Reviews for Embassy Suites Hotel New York

Research User Reviews for Embassy Suites Hotel New York (1-20 of 159)

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May 14, 2008 by Ebony from Dorchester, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[6]

• The rooms were large compared to other hotel rooms in NY.
• The distance to major NYC attractions like 42nd street.

“The hotel was beautiful and had a nice view of the Hudson. Check-in was easy and fast. The hotel staff was friendly and able to answer any questions. The rooms were large and the bathroom was a good size as well. It was also so clean that my boyfriend filled it up and relaxed in it on the first night. However, there were a couple of downsides. On the day of check-out we extended our stay and our room key was deactivated and we had to go back downstairs after already going all the way up for them to fix it. Our room faced a building that is being renovated, try to get a room in the front of the hotel. Even though the hotel is only a few blocks from the E line it is at the opposite end of Manhattan, away from were all the sites and attractions are. If you plan on going shopping, plan to make a couple of trips back and forth from the stores or carry around bags all day. Overall our stay was great and I would stay here again. The complimentary breakfast in the morning and cocktail in the evening is a definite plus.”

Apr 30, 2008 by Trotter from Philadelphia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Continental Breakfast was good.
• My room got very little light due to a building across the street.

“This hotel is good, but off the beaten New York path. Expect to be forced to take cabs. If you get an East facing room, expect to get little natural light.”

Apr 17, 2008 by Angela from London
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Suite good size, much better than some NY hotels.
• Walls too thin, able to hear every word from next rooms.

“Friendly and helpful staff. Room clean and functional, only downside was walls too thin between rooms. Would help if refrigerator available. We are returning for a second stay in May. Did not encounter too many problems getting cab back from mid town. Breakfast, ok but only had this once during the 5 day stay as too busy after 9 am.”

Apr 16, 2008 by Christy from Millersville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Great location in downtown Manhattan.
• Our room was as far away from the lobby as you could get.

“Clean, modern hotel across from Battery City Park in downtown Manhattan. The included made-to-order breakfast was great (go early to avoid large crowds). Only a 10-minute walk from the nearest subway station.”

Mar 19, 2008 by Pat from San Francisco, CA
Overall Rating: 0
Cleanliness:[10] • Staff:[7] • Location:[8]

• The suite was lovely, the free breakfast, terrific and friendly and responsive.
• Arriving, single woman with bag, no help with the door or coming into lobby.

“It was for the majority of the experience really very nice and I appreciated and enjoyed the free breakfast. Restaurant staff was wonderful all around. The room was great and comfortable. The lobby is an odd configuration and requires a little direction if you've never been there before and it werent forth coming. I'd go back in a minute though.”

Feb 28, 2008 by Jim from Flat Rock, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• No real complaints.

“Great location. Nice rooms.”

Jan 23, 2008 by Susan from Yonkers, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Clean and spacious room.
• Would be nice if there was a pool gym closed at 6 pm on weekend.

“The hotel was lovely. Clean and spacious. The area for a weekend outing was okay. The area mostly a business area . There were not many restaurants open in the area. There is a movie theater attached to the hotel and a Apple Bee restaurant next door. The continental breakfast was excellent.”

Jan 18, 2008 by Brian from Andover, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Spacious room, convenient to Greenwich village, soho.
• $65 to park.

“Huge rooms, river view, very close to ground zero, Financial District and Government Buildings. Breakfast buffet is a bit of a cattle show.”

Jan 3, 2008 by Mary from Hereford, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great breakfast -.
• Not enough seats at the crowded breakfast.

“Hard to find with construction at WTC. Nice and comfortable. Walking distance to Sotho, Little Italy and Chinatown.”

Nov 16, 2007 by Kw from Roswell, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• The hotel was clean and spacious for ny, although it falls below some of the other embassy suites that I have visited.
• The bathroom had a plumbing issue that my husband had to repair the night that we arrived.

“Although the rooms were clean and relatively spacious, the hotel is really not worth the price point. Other than providing breakfast, there aren't any amenities or area attractions to justify paying this much for a room even in NY.”

Jul 5, 2007 by Steven from Madison, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[8]

• Clean Design of all spaces, good breakfast.
• Did not give us the room promised!

“The first night we sleep on the foldout couch, the next day we changed rooms.”

Jun 7, 2007 by Matt from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary breakfast was tops!

“We thoroughly enjoyed our stay at embassy suites nick. I particularly like the pillows. Most hotel pillows are too "fat". The personnel we dealt with were pleasant and helpful. The rooms were equipped nicely. It was nice having a microwave and frig handy. The coffee in the room was very good. A bit too strong for me in the restoration. Overall, we were extremely pleased with the embassy suites hotel.”

May 24, 2007 by Melinda from Windsor, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Large suites with fantastic free made-to-order breakfast every morning. Plus happy hour was a great touch! Nice views of the Hudson.
• Location isn't the greatest, but still decent. About 10 min walk to subway by WTC. Close to great shopping though!

“We were upgraded for free because our room was not available when we arrived - which was great! We had a wonderful corner suite over looking Ground Zero and the Financial Buildings. Construction across the street was a bit loud in the morning, but we had to get up anyways. Breakfast and Happy hour are fantastic! Location was a bit out of the ways, but it is near great shopping! Century 21 down the road and a DSW right in the building!! That was great! Highly recommended - such clean, huge rooms at a great price! Plus staff was very friendly and courteous.”

May 23, 2007 by Tia from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Complimentary made to order breakfast, complimentary drinks every night, friendly and detail oriented staff.
• Nothing.

“I would recommend this hotel to any traveler! I absolutely loved it! One of the best I've been in!”

May 23, 2007 by Cherie M. from Glen Gardner, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• The room was well appointed.
• The restaurants had something to be desired.

“The hotel itself was very clean and well appointed. However, while it is probably a good location within the city for the weekday business traveler, the area had very little going on over the weekend for fun seekers. In fairness, there was always the subway to get to other parts of the city but being pregnant I wanted to stay nearby to eat. This unfortunately meant dining at the mediocre Chevy's restaurant.”

May 21, 2007 by Donita from Fort Wash, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Amenities - health club, breakfast, location.
• Radio could not pick up stations and NYC has great stations. Internet is as slow as dial up.

“Besides being seriously overpriced, I really like this hotel. Rooms are large and convenient. Staff very friendly and helpful. Many locations in the hotel for using internet, all were just inordinately slow.”

May 15, 2007 by Ned from Charlotte, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Suites and price.
• Ambience.

“Good place to stay if you have business in the financial district.”

May 14, 2007 by Umesh from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean and quite ,by the water , it was good.

“It is 3 star upscale.”

May 9, 2007 by Danette from Edgewater, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[6]

• Good.
• Location was a bit far from midtown.

“The hotel was great. The rooms were very clean. The staff was friendly. It was a good value, which is what I look for when booking a room. ”

May 9, 2007 by Terry from Carlisle, PA
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[8]

• Fantastic facilities made available (health club, restaurants, etc).
• A bit far (but still walking distance) from closest subway station.

“Comfort was outstanding; room appearance was good, only issue was horribly stained sofa. Also room service meal (not ordered by us) was left in hallway outside our door for over 12 hours (smelled quite bad after sitting for so long, luckily we couldn't smell it in the room, only in the hallway.) All things considered, these two things weren't too bad & the aside from them the experience was close to ideal!”

May 9, 2007 by Tiffany from Washington, DC
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[3]

• Restaurants and retail located in lobby, on the water.
• The valet stole the change our of my ashtray.

“Great hotel in a bad location. Valet parking is $55 per night. The attendant took $20 worth of change from my car. being just minutes from the world trade center site, the location was uncomfortable for me since I was with my young children. Although this might be considered perfect for some travelers, the rooms were clean and spacious although the elevator is not in close a proximity to any of the rooms. All in all, it is a good hotel gone bad.”

Apr 25, 2007 by Gary from Newtown, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• The small suite.
• Not too close too many restaurants.

“River side of the hotel has good views of the Hudson and new jersey skyline. Suites were modest sized, but clean and efficient.”

Apr 24, 2007 by Eric from Avon, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• It was clean, neat, and organized. The buffet breakfast was good for a family.
• No problems.

“This was a nice, clean, and convenient hotel for lower Manhattan. There was a simple cocktail hour in the evening and a nice breakfast in the morning that were included. The work out facilities was excellent.”

Apr 19, 2007 by Al from Wolcott, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Room layout - suite style - was perfect for travel with a teenager.
• Prefer less contemporary decor in common areas - but all was functional.

“I typically prefer a more traditional vs. Contemporary setting, and I found the lobby and lounge area a bit stark rather than comfortable. I was pleasantly surprised to find the central hallways welcoming with an open atrium feel; and, the suite was attractive, comfortable, and cleans with a functional layout.”

Mar 29, 2007 by Toby from East Greenwich, RI
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• Room size very good.
• At first told no room available though arrived 1 1/2 hrs after check in time.

“Clean, relatively pleasant but had to strongly advocate for room availability when arrived @ 5:30pm. ”

Mar 28, 2007 by Judy from Baltimore, MD
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Staff was friendly.
• Breakfast buffet was too crowded and elevators.

“This is a great hotel if you don't plan to spend any time in the room. The location is great if you want to be downtown. Very safe neighborhood. The rooms are not fancy. The breakfast buffet was overcrowded at 10 am. The elevators were horrible. Some of the other patrons looked a little scary. The staff was fantastic.”

Mar 28, 2007 by Ardelle from New Haven, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice big suite.
• Chaotic herd with big lines for breakfast. Phones didn't work.

“Location is good; valet parking threatened to be a problem (standard wait is 20 minutes, they told us 45 minutes, but then car was there in 10 minutes). Room phones didn't work reliably--couldn't reach front desk, sometimes couldn't send/receive intra-hotel calls. Rooms are well appointed. The breakfast line was hard to take (Sunday morning). Good experience overall.”

Mar 17, 2007 by Kate from New York, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[4]

• The view of the water from any of the floors.
• The clock radio did not work and the TV would not let one purchase music either!

“Other then the fact that I really wanted to listen to music everything was great. The front desk eventually sent up a new radio after 30 minutes.”

Feb 20, 2007 by Jim from Coventry GB
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[8]

• Great breakfast.
• Lack off direction signs restroom etc.

“Good location, good facilities excellent breakfast.”

Jan 8, 2007 by John from Kalamazoo, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The suite room was an excellent experience for me and my finance. We enjoyed the amenities along with the room, fitness center exceptional.
• Parking.

“My stay at the embassy suite was an experience of my life in nick. I would recommend it to anyone.”

Jan 1, 2007 by Dave from Ocean City, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Separate bedroom and living room.
• New hotel construction across the street, parking should be free.

“Noisy kids in the room next door could hear them until midnight, but that could happen anywhere. Room was clean and well stocked. Staffs were friendly and knowledgeable.”

Dec 13, 2006 by Yvette from Missouri City, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Great room, friendly and helpful staff, very comfortable.
• Too far from times square and mid town, too far from subway.

“It was a great hotel and friendly informative staff. For our purposes, it was far from time square where we were visiting our son, and quite a distance from the subway - a very long hike late at night, and not well lit. But the hotel itself was impeccable, not a complaint.”

Dec 13, 2006 by Roxana from Camarillo, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[4]

• Breakfast and happy hour included.
• Toilet didn't work had to have it fixed, not close to subway.

“Nice size suite, decorated very cheaply. Complete breakfast and happy hour included. Not a good location if you are there to see the city. Location is not close to subway, or shopping. It probably is a good location for a longer term business traveler working in lower Manhattan. Next to ground zero which may be disturbing to some.”

Dec 13, 2006 by Richard from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[3]

• Nice rooms, great gym.
• Location was at least a $10 cab ride from anywhere that I needed to go.

“Great hotel, bad location.”

Dec 12, 2006 by Paula from Loudonville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• It was so clean and organized. The staff was wonderful.
• The location is a little out of the way. It is difficult to get a taxi back to the hotels location.

“I would stay at this hotel again. It is a wonderful conference center and the service is excellent. The location is difficult, however, to get a taxi to travel back to unless you go to brad way and west end avenue.”

Dec 8, 2006 by Jennifer from Alabaster, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The evening reception and breakfast.
• Too far from subway.

“This is the second time in five months I have stayed here. I love it. Although it is not convenient to some of the things I do while in the city, it is worth the expense of taxis and walks to the subway. The hotel has beautiful views and the rooms are bigger than any other I have seen in nay. I will definitely stay here again.”

Dec 4, 2006 by Chris from Southwick, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[5]

• Very large rooms by Manhattan standards.
• Location isn't that convenient for the subway.

“Very nice hotel. There isn't much right around the hotel, and the subway isn't all that convenient. Great though if you don't mind taking cabs everywhere. A free breakfast is included.”

Nov 16, 2006 by Donna from San Francisco, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[4]

• Overall clean, nice to have other room with couch, bathroom decent size.
• Not convenient to public transportation, bed too small.

“I think it is one of the nicer embassy suites, but it really is not convenient to public transportation. The free breakfast is a draw, but we were never able to make use of the drink coupons. Bed was comfortable, but small, would have preferred queen size bed. Could hear talking of other guests in next suite though.”

Nov 15, 2006 by Diane from Menlo Park, CA
Overall Rating: 10
Staff:[9] • Location:[7]

• Attractive--good free breakfast--free internet.
• 6-7 blks from subway.

“Attractive, modern NYC hotel--near Hudson river. Rooms comfortable and clean. Excellent complementary hot breakfast. Helpful staff and free internet use in lobby--it's a winner!”

Nov 1, 2006 by Brian from Miami Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Spacious rooms.
• N/a

“Had some problems with the in-room TV service. Overall, a clean, modern hotel.”

Oct 25, 2006 by Anne from Scotch Plains, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• The rooms were very bright airy and attractive.
• The location was too far from the subway and parking rates were ridiculous.

“I very much enjoyed my stay and think the hotel compensates nicely for the poor location for leisure travelers (for business travelers/Wall Streeters the location is just fine). The price however was too high given the location.”

Oct 18, 2006 by Charles from Penns Grove, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Great view, free breakfast, big bed, sofa bed also.
• About 4 miles away from subway station.

“Better than everywhere else I stayed before.”

Oct 2, 2006 by Andrew from Hotsville, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Water view.
• Dining area.

“I loved this hotel, Great experience at a great price. Thanks.”

Sep 27, 2006 by Vs from Somerset, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free drinks and night with appetizers, and free breakfast!
• Nothing!

“It was more than we expected for a 3.5 star hotel. Friendly service. We asked for non-smoking, king bed, water view, suite got it all for 1/5 of listed price! Free happy hr and breakfast saved us lots of cash and gave us an opportunity to enjoy hotel for more than it's room. ”

Sep 19, 2006 by George from Rochester, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Size of room.
• Maid ignored do not disturb sign, and disturbed.

“Excellent hotel, great location, huge rooms, free full breakfast. What more do you need?”

Sep 12, 2006 by Kim from Wilmington, DE
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice clean room with a very comfortable bed.
• n/a

“Excellent hotel that also included breakfast. large clean rooms with a very comfortable bed.”

Sep 12, 2006 by Dash from Ephrata, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Spacious, friendly, comfortable.
• No refrigerator or kitchenette for a suite.

“If you're staying downtown you won't find a better deal. Newspaper, very large buffet breakfast and evening drinks are all included.”

Sep 12, 2006 by Johnson from Prospect, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Good location, nice spacious rooms, clean.
• Front desk was incorrect in taxi time to airport - off by 30 minutes.

“Nice hotel near Battery Park, view of the river. I would recommend this hotel as a solid 3 star.”

Sep 12, 2006 by Buulinh from Austin, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Spacious for a 3-star hotel.
• Hotel mistakenly charged me $400, had to clear up with credit card company on the back end. lots of trouble.

“Good price for the amount of room and hotel class but the hotel charge me twice $200 for no reason. I was only able to get it fixed because I happen to call my credit card company for something else while I was in NYC. Otherwise, I would have left New York not knowing about this mistake and clear it up on the back-end.”

Sep 12, 2006 by Bernard from Laurel, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very nice rooms and location.
• N/A

“I was really impressed with the hotel. Very nice staff and the rooms were in excellent shape with a great view of the Hudson. ”