User Reviews for Crowne Plaza Meadowlands

Research User Reviews for Crowne Plaza Meadowlands (1-20 of 164)

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Sep 16, 2008 by Valerie
Overall Rating: 9

• The hotel was
  very clean
  and the staff was very nice.
• No valet parking.

“Overall, our stay was wonderful. The hotel is close to everything, with a bus stop near the street. The room was immaculate and the food was decent. We had a great stay there and will most likely go there again.

”

Aug 21, 2008 by Ross from Sparta, NJ
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[5]

• They have a quiet floor on 14.
• Poor control of rowdy teenagers at night.

“I would not stay there again. I was very disappointed with the shabbiness of the first room I stayed in.”

Aug 16, 2008 by Dave from Lockport, NY
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[6]

• View of NYC from room.
• Staff was slow in room service.

“Room was nice and clean for the most part. They did everything they could to help us and they even let us check in at 7:45am which was ultra nice of them, we did have to stay in a smoking room but they didn't have to do that for us. Location is a bit shady with parking outside and you have to walk 1/4 of a mile to get to your car. Overall, good to stay here instead of NYC but would not recommend for personal travel to NJ.”

Aug 11, 2008 by Carol from Chateaugay, QC CA
Overall Rating: 9
Cleanliness:[4] • Staff:[8] •

• Rooms were clean and beds were comfortable.
• Washroom was rather small.

“I would definitely recommend this hotel to other people. The rooms were clean and the beds were comfortable.”

Jul 9, 2008 by Jim from Philadelphia, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• The rooms were very nice, the beds were comfortable.
• Totally disorganized staff. Took 15+ minutes to check in. Shuttle service was unreliable.

“Hotel was nice; however lobby area bathrooms were dirty. Staff was generally attentive, but everything took forever for them to do. Checking in took 15 minutes. On one occasion we used the shuttle to the local train station (3 miles). On the return to the hotel we had to call the hotel 3 times to get picked up, each time getting different info on when the driver would arrive. They need service training.”

Jul 8, 2008 by Joel from Portsmouth, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great proximity to NYC, good price and clean.
• NA.

“Everything was great for the short stay. I would definitely stay again.”

Jun 15, 2008 by A from Oro Station, ON CA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[4]

• Nothing.
• Poor customer service.

“Could not provide us with on bed and instead were forced to sleep in a double bed. Then come home at 12am to find the air conditioner liked all over the floor. Worst hotel experience ever.”

Jun 7, 2008 by Michael from Newtown Square, PA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location-bed.
• Elevator, tub drain, food, WiFi. Car lot steps.

“Tub never drained, WiFi didn't work 100%, Breakfast was below average, double charged for a movie, one of two elevators was down the other was very slow due to crowd, (Morning, evening and night time). Parking lot stairs are rusted and borderline dangerous. Very comfortable bed, HVAC and good TV channel selection.”

May 23, 2008 by Elizabeth from Hacketts Town, NJ
Overall Rating: 3
Cleanliness:[9] • Staff:[2] • Location:[8]

• Bed was comfortable.
• Staff did not want to honor our requests.

“The hotel itself is gorgeous. But when we arrived and were checking in, they said that all they had was two double beds. I stayed at this hotel because they had a king bed available. I told them that this was unacceptable and that they need to make some calls. After about 20 minutes at the counter, they said that they had a king room for us but we would have to wait 20 minutes for it to be cleaned. After an hour and a half of waiting (luckily we were able to wait in the bar and have a couple of cocktails), my husband again went to check on our room status, and at that time they said they did not have a room. This experience has left a totally bad taste in our mouths. Not being able to get into our room until 5:50 (check-in is 3), they did not want to give us a late check-out the next day. Totally unacceptable! We were almost late for our dinner cruise because of the hotel's ineptitude.”

May 22, 2008 by Fadi from Montreal, QC CA
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[10]

• The location, parking and spaces.
• Bathroom was very dirty. Water coming from the bath.

“The first day: I didn't take my shower because dirty water came from the bath. I took 2 hours to fix the problem and then I was waiting to clean the bath.”

May 22, 2008 by Michelle from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[4]

• Good to have shuttle service.
• Hassle of getting back to the hotel late at night.

“A reasonably priced alternative for those traveling by themselves who can't afford New York prices, however, can be a hassle to get back to late at night.”

May 19, 2008 by Soryu from Spain
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• Getting out.
• Attitude problem.

“To begin with, the hotel is in the middle of nowhere. Literally, it will take you a 15 min ride on a car to get to Secaucus train station. Definitely not a good option if you are not driving. If you plan to visit NYC from there, just forget about it. They will simply lie or bulls [-] you if you become too much hassle for them. Which is right after you have shown up there? You get it, dont you? Breakfast is pitiful and tasteless. If you want something hot, ask your waiter at least twice and pay an extra $10 for a lousy sausage. Anything that is not a continental breakfast, you will have to pay for. Coffee is normally cold. No hot milk. There are only two lifts (elevators) and the hotel is really big, make planning ahead. Beds are inadequate for two. It is ok for just one person, but not for two. As a travel agent I, having been to very many hotels in the world, I would never recommend this one. Definitely to be avoided.”

May 11, 2008 by Nina from Valrico, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Beautiful view out of room window.
• Rooms are dated and beds are awful.

“When I arrived I found hairs all over my bed sheets. It took 2 phone calls and 4 hours to finally get house cleaning to come change them. I bring my own Clorox wipes with me everywhere. The wipes were black from dirt when I wiped down the bathroom, and there was urine spots underneath the toilet seat. Also, between the sinking mattresses and the lumpy pillows, I did not sleep very well. Although there is a free shuttle to surrounding attractions, the hotel is not really in walking distance to too many restaurants. Alternatively, the views are nice, and there is a nature walk along the river. The hotel restaurant has a nice buffet breakfast. Also, a direct bus stop to NYC is conveniently located just outside the hotel entrance.”

Apr 19, 2008 by Raquel from Las Vegas, NV
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Nothing.
• See below.

“The hotel first gave us a key to someone else's room and after that person yelled at us profusely, we went back down only to wait one hour while they found us a room. The staff was rude about many more problems! I have never had such a horrible experience at any hotel!”

Apr 8, 2008 by Ron from Ruckersville, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Lobby was clean and attractive.
• Rooms did not have a refrigerator.

“The hotel was great for us since we only spent a few hours per day there just to sleep. The room did not have a micro fridge, which would have been nice. There was some mildew in the bathroom and it could have been a little cleaner. The biggest thing was as soon as we checked in the elevators went out of service, so we had to be escorted through the kitchen and use the service elevator to get to our room. Also, they charge 10.00 per day for high speed internet access.”

Mar 27, 2008 by Gerry from Stoke-On-Trent Longton GB
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice quite but on a local bus to the big apple, lots of information about the big city and want is on their.
• No bus from the airport, young people can not go in the bar after 4pm.

“No bus from the airport, not many deals going on, could not take grandson to see Giants stadium no bus to take us. Went to local mall were left with no pick time or number to ring up and people at the hotel were not picking the phone up to answer us.”

Nov 28, 2007 by Diana from Gaitherburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Rate is good and room is comfortable.
• So far, nothing.

“The outlet is just nearby and Manhattan is not too far either from the hotel.”

Nov 22, 2007 by Constance from Washington, DC
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[8]

• The close location to NYC was great.
• The furniture was old and the service was just ok.

“The location was great but the hotel was old and one of the elevators stopped working. They gave us coupons for breakfast but then didn't make it clear that it was only for part of the buffet.”

Nov 22, 2007 by Jason from South Vienna, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Lovely lobby, clean rooms, very nice bed.
• Poor TVs in the bar.

“This is a very comfortable hotel that is only a short 25 minute bus ride into NYC. Our room was very clean, with nice linens and a very comfortable bed. The gym was adequate for a short workout. The view from our room provided a nice view of the NYC skyline. The hotel is very close to the Meadowlands Sports Complex.”

Nov 14, 2007 by Terry from Cambridge, MA
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[6]

• Very comfortable bed and bedding.
• Noisy neighbors forced us to move to another room in the middle of the night. Luckily the hotel staff was accommodating.

“Pretty good overall, rooms are large and comfortable, but the location is not that great for public transportation to nyc. They do have a shuttle that will take you to the nearby train station, but the front desk person failed to mention this and instead directed us to the bus that runs by the hotel. This would have been fine, but the bus does not run that often and was packed. Luckily we found out about the shuttle the next day and were spared the over crowded, long bus ride to NYC.”

Nov 12, 2007 by Shane from Yucaipa, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[8]

• Free parking, fairly easy to get to New York city, decent restaurant in house, comfortable room.
• Customer service of front desk was lacking when bathtub drains backwashed from sewer several times and was never resolved by maintenance.

“Though a lovely facility and a workable distance to Downtown New York city, the Crowne Plaza Meadowlands in Secaucus, NJ has a serious customer service problem. Upon check in, the first room we were assigned had door latching and locking problem that should have been caught by housekeeping. Rather than moving us to another room immediately, front desk said there were no other rooms available and that it would only take maintenance dept. a few minutes to address. This all took place close to 11pm after a long day of travel. After a half hour attempt to fix problem, maintenance informed front desk it could not be resolved quickly at which point they said they "found" another available room. Free breakfast was provided for half our party for the inconvenience. The next room was an adequate alternative until the adjacent room used its shower, which back washed into our tub, leaving a disgusting deposit of rust and other gunk in our tub. Maintenance addressed twice, without subsequent improvement. Each time neighbors used shower, same story. Front desk did not offer to move us, compensate, nor did they apologize for inconvenience upon our check out. Some kind of compensation was in order for the inconvenience or at least an explanation for why further accommodation was not possible. Additionally at 11pm the following night we received a confirmation call that we wanted a 5am wake up call, which we had not requested. Fairly presumptuous that a normal guest with children would not be wakened by an 11pm call and if we had requested a 5am calling us certainly would have been in bed by 11. Unconscionable! Staff seemed unsympathetic and upper management should have been involved. Very surprising for this level of hotel. I've been treated better by a Motel 6.”

Oct 31, 2007 by Kevin from Kahului, GA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[5]

• Management did step up to compensate when staff let us down.
• Lack of cleanliness in room, staff unfriendliness, deceptive internet charges.

“Bathtub was dirty when checked in, waited 30 minutes for housekeeping to clean, wife took shower afterwards and found out tub could not drain, waited another 30 minutes for hotel to fix, left the bathtub dirty, tried to wait for housekeeping to return, after 30 minutes couldn't take it any longer and I cleaned tub myself. Internet requires a password from front desk, no mention from front desk or logon webpage. I was very upset by that point and wrote feedback to priority club website. Management immediately tried to remedy situation by removing internet charges and giving one night free. Disappointed by staff and having to write complaint letter to get better treatment.”

1 of 1 people found this review helpful.

Oct 27, 2007 by Ruth from Roselle, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The pillows were soft and comfortable.
• The lady in the room next to ours was taken away by police.

“The Crowne plaza was overall a very nice hotel with comfortable beds and a clean room. The staff was friendly and helpful. The location was good for those who travel to Manhattan but don't want to stay there. I would definitely recommend this hotel to other travelers.”

1 of 1 people found this review helpful.

Oct 27, 2007 by Dave from Atlanta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• Worst hotel experience ever. I have stayed at cleaner motels!
• The mold throughout the hotel.

“This hotel was an absolute nightmare.”

1 of 1 people found this review helpful.

Oct 25, 2007 by Happy from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable beds and pillows. Very friendly staff.
• The bar needs new TVs.

“Very comfortable beds and pillows. The room was comfortable. The staff was very friendly and attentive to our needs. The bus to the port authority was right across the street; it took only 15 minutes to get to the city.”

1 of 1 people found this review helpful.

Oct 24, 2007 by Amanda from Spring, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• Price, location, comfort.

“Everything was wonderful except they advertise that they have a complimentary shuttle to the train station and they would not take us. It caused us to incur a $10 cab fare every time we needed to go to the train station. Very inconvenient and would have stayed in different location if this was known.”

1 of 1 people found this review helpful.

Oct 24, 2007 by Christina from Olean, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view of NYC
• Non smoking was not available.

“Hotel was excellent.”

1 of 1 people found this review helpful.

Oct 24, 2007 by Connie from Rio Linda, CA
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[5]

• The view of NY from our room, and the beds were good.
• The hotel staff gave away our handicap assessable room away two nights in a row.

“The hotel was pretty and nice, but the staff was not too sharp. They did not have a handicap room as promised, so we got by on the first night, packed up and the next night they gave it away again. We wouldn't go back again. It wasn't worth the trouble they put us through.”

1 of 1 people found this review helpful.

Oct 23, 2007 by Cindy from Clearwater, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[5]

• Affordable
• No staff at night

“There was no hotel staff available prior to our arrival. The bed was lopsided and very uncomfortable and the water did not go down in the bath tub.”

1 of 1 people found this review helpful.

Oct 17, 2007 by Johanna from Haddonfield, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[2]

• Starbucks coffee in the lobby.
• The rooms smelled terrible. The staff was not helpful.

“This hotel is a huge disappointment. The bathrooms are small and dirty, the hotel rooms smelled of smoke even though it was a non smoking room. The web site says they have a shuttle to the NYC train but they do not.”

1 of 1 people found this review helpful.

Oct 15, 2007 by Michael from Campbellsville, KY
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[6]

• Location was ok.
• No internet access, bathroom small, service bad, carpet dirty.

“The carpet was very dirty. The room service was horrible. There was a broken lamp that was a fire or shock hazard. There was no wireless internet without a fee. We stayed in other hotels on the trip for less money that was much nicer with free internet service.”

Oct 12, 2007 by Roy from Seymour, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Close and convenient to NYC.
• Didn't fix slow drain in shower after it was reported.

“The Crowne Plaza in Secaucus is a well appointed hotel with courteous staff. It is convenient to NYC by a twenty to thirty minute bus ride (depending on traffic) that takes you to Times Square for $2.55! The bus stops a block from the hotel and runs frequently throughout the day and evening. I dined in the bar and grill after hours and the burger was a good one. The beds were comfortable and the room was clean and had a view of the NYC skyline (ask for a room on the east side). The neighborhood appeared safe and I thought this was a good alternative to staying in the city where accommodations would be smaller and more expensive and probably not as clean and nicely appointed. Would stay here again.”

1 of 1 people found this review helpful.

Oct 11, 2007 by Shawn from Troy, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice open feeling to the hotel and grounds.
• The communication was very bad during a fire alarm at 3am.

“The location of the hotel is great for the price. The central location allowed me to stay in one place instead of getting multiple hotels for my trip. I had a graduation in Trenton to attend, and a tour through New York city. Having a nice hotel like this was a great find.”

1 of 1 people found this review helpful.

Sep 22, 2007 by Aleli from Miami Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, clean and comfortable.
• Elevators took to long.

“Very near to the city, very good rooms, I'll recommend highly.”

1 of 1 people found this review helpful.

Sep 19, 2007 by Angela from Lexington, KY
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was excellent; they made it a good stay. Close to NY, next to shopping areas.
• Parking was too far, elevator seemed unstable, had to pay for internet.

“The staff was friendly and helpful.”

1 of 1 people found this review helpful.

Aug 24, 2007 by Shuang from Dallas, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• Very good.
• Internet and no printer to use.

“Good hotel, but needs improvement.”

1 of 1 people found this review helpful.

Aug 20, 2007 by Joyce from Cold Spring Harbor, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Gym, coffee shop, view, toiletries.
• Can't think of anything.

“Convenient to NYC, restaurants, highways. It was clean, very reasonably priced better than average accommodations.”

1 of 1 people found this review helpful.

Aug 17, 2007 by Joe from Austin, TX
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[8]

• Staff was very helpful
• Room a little dirty

“Overall very nice.”

Aug 13, 2007 by You K. from Glen Allen, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• The hotel has spacious room and good view.
• The room has not refrigerator.

“Good.”

1 of 1 people found this review helpful.

Jul 16, 2007 by Gerald from Silver Spring, MD
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[8]

• Generally a nice hotel, but not up to Crowne Plaza reputation.
• Queen beds too small; no continental breakfast included.

“The queen beds were too small for two adults; breakfast cost me an extra $50. No continental (or other breakfast) included in the price. Hotel is not as nice, but the queen beds are normal size, and the free breakfast is outstanding.”

1 of 1 people found this review helpful.

Jul 2, 2007 by Margaret from South Burlington, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, tasteful, safe, and near bus to NYC.
• No extras included; pool was freezing cold; not kid friendly.

“Room and lobby were quite nice, but internet was $10/day whereas it is free everywhere else! Breakfast was not included. Parking was a longish walk and 2 flights of rusty stairs away on top level of garage with trash and broken glass all over.”

Jul 1, 2007 by Rod from Rio Rico, AZ
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• Location.
• Room decor and cleanliness.

“First impression of the hotel was good, as the lobby is well appointed and very clean. We were upgraded to a King Size mini Suite which was nice for space but overall, the room needed a major overhaul and cleaning. Carpeting was stained and all of the furniture looked old and worn out. Staff was very friendly and helped us get where we were going. This hotel could be three stars, but needs to clean up a little.”

Jun 27, 2007 by Angie from Pearland, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[5]

• free parking. proximity to NYC.
• no free breakfast. I did not want a smoking room, but got one anyways.

“Stay here only if the Embassy Suites is booked up or overly priced.”

Jun 27, 2007 by John from Pearland, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[7]

• Free parking.
• No breakfast; I did not want a smoking room.

“Book this hotel only if you plan on sleeping one night in Secaucus. Not much good for anything else.”

1 of 1 people found this review helpful.

Jun 18, 2007 by Nelson from San Francisco, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[1] • Location:[5]

• Beds in room were very comfortable.
• Hotel staff was unfriendly.

“When checking into the hotel I told the bell man that my party had luggage. He pushed the luggage cart towards me and told me that I can unload my own luggage and don't forget to return the cart when I was finished. My party had 13 pieces of luggage. When checking into the hotel front desk, the clerk told me that she did not have the rooms ready to come back later. The front desk clerk had a bad attitude and was unfriendly.”

Jun 18, 2007 by Yong from Glendale, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[8]

• None.
• No internet available, no elevator worked poor service.

“No recommend ever.”

1 of 1 people found this review helpful.

Jun 6, 2007 by Sharon from New Haven, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Beds and pillows!
• Pool not open.

“Lovely hotel, hate NJ roads and traffic!”

1 of 1 people found this review helpful.

May 24, 2007 by Ray from Pittsburgh, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[5]

• Free parking.
• The whole property was very depressing.

“Maybe this is what you get when you're so close to NYC, but even though the weather was nice, the property just brought me down. The front desk was unable to get in touch with the shuttle when I needed it.”

1 of 1 people found this review helpful.

Jan 4, 2007 by Wendy from Saint-Laurent, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean and comfortable.
• I don't like the breakfast. Maybe it's not my cup of tea.

“The hotel is very clean and comfortable. Easy to find if we did not get out wrong at route 3 east. Near to the bus station to nick. It only takes you 20 unites to Manhattan. We did not take the shuttle bus to Secaucus junction cause there is no schedule for the shuttle bus. Anyway, it's a lovely hotel.”

Dec 5, 2006 by David from Annapolis, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• People were very nice.
• One of the rooms had dried vomit in the shower.

“Fine for business but would not recommend for leisure travel.”

1 of 1 people found this review helpful.