User Reviews for Sheraton Newark Airport Hotel

Research User Reviews for Sheraton Newark Airport Hotel (1-20 of 37)

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Apr 30, 2009 by Saj from Long Beach,CA
Overall Rating: 7

• Location.
• Outdated rooms. Hotel need a face lift.

“Good location. But rooms look outdated. Rooms were kind of
remind me of motel 6.”

Jan 5, 2009 by Karen from Miami,FL
Overall Rating: 7

• Close to the airport and provides shuttle services to and back to airport.
• No ice on my floor, complained & they told me to go to another floor to get the ice, holes in sheets, old appearance.

“Hotel needs to be remodel, looks old but clean. Staff not that acommodating, they send me to get ice to another floor, I also complained that TV remote wasn't working, they didn't send anyone until I called again next day.”

Sep 9, 2008 by Lourdes from Waterman, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• We liked everything.
• Tiles in the bathroom were not clean.

“Overall this hotel was a very nice and luxury place to stay we would definitely stay here again.”

Aug 22, 2008 by Ronnie from Bethlehem, NH
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[5]

• It had a balcony.
• Had to pay for parking.

“First and foremost, I had to pay $13/day for parking. In my opinion, this is a ridiculous fee, it should be included with the price of the hotel. This hotel is not easy to get to, even though it is at the airport. There was nothing fancy about the hotel, the room was your typical room, which was fine, I only needed a place to sleep. The concierge was worthless for directions. I would never stay at this hotel again, not because of the actual room, but because of the services or lack there of that the hotel had.”

Aug 20, 2008 by Bonnie from Longwood, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel was beautiful inside and out. The staff was very friendly and extremely helpful.
• The pool area was too exposed to the lobby and the hot tub seemed dirty.

“I would definitely stay in this hotel again. I have already recommended it to family and friends. They were kid friendly, which is very important to our family. The staff was very helpful and eager to meet all our needs.”

Aug 15, 2008 by Sandy from Amherst, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room is comfortable, clean.
• Parking: $15/day, internet: $10/day, location was hard to find.

“I was very worried then however it turned to be a very good experience after I stayed in the hotel for 3 days.”

Aug 14, 2008 by Terrance from Beaver Dam, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Room was ready for occupancy when we arrived at 10:00 am.
• Concierge was not very helpful.

“Very clean, beautiful, well kept with friendly staff. Shuttle service to airport was excellent. Directions for travel to and within NYC from concierge could have been better.”

Aug 3, 2008 by Nick from Fort Loramie, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Price and room size.
• Exercise room.

“Great rooms for good price. Bad pool and hot tub area.”

Jul 28, 2008 by Richard from Horizon, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Room was clean and beds were comfortable.
• No complimentary continental breakfast.

“Overall experience was good.”

Jul 22, 2008 by June from Jersey City, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Comfortable bed.
• Room accommodation was poor.

“When I arrived to check-in, I was told that they do not have the room and put us in a 2-double bed, non-smoking room. I was not pleased with my stay at this location and was very disappointed in the accommodations made for me and my guest.”

Apr 17, 2008 by Patricia from Los Angeles, CA
Overall Rating: 1
Cleanliness:[8] • Staff:[2] • Location:[8]

• Prompt room service good snack food.
• Barking dog in the room opposite even though dog owners are supposed to be confined to the first floor.

“Couldn't open my balcony door called down, no one ever came up to help. Indoor pool in lobby sounds like a public swimming club noise reverberates throughout hotel dreadful.”

Apr 17, 2008 by Bob from Bangor, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[8]

• The convenience to the travel destination and closeness to the Newark airport.
• The exercise room very dirty, all equipment needed cleaned and repaired.

“For a Sheraton shame on you, the Lobby Bar was closed all weekend? No areas to relax and socialize.”

Sep 14, 2007 by Karla from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• It has a shuttle to Newark.
• Everything in the room is old.

“Other than the bed, which met star wood standards, the hotel in overall has an old aspect. The furniture in the bathroom looked old and scraped. Its really difficult to get to the hotel from the airport if you are driving. Internet services were not working in 2 days I was there. And since they have the service contracted with an external company, they could not help you at the hotel. Food was surprisingly good.”

Feb 12, 2007 by Mary from Hyde Park, VT
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[6]

• Great room service, lots of pillows on the bed.
• No heat blew cool air all night. No response. Room was filthy!

“Group hotel not good for business traveler. I waited way too long for a shuttle and it was not clearly marked or explained when I made the reservation how to get a shuttle, very frustrating process. The room was filthy, room service menus were sticky, bathroom was not conducive for a business traveler, they were no better than a days or comfort inn. ”

Nov 20, 2006 by Cecilia from Beaumont, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[2]

• Some rooms are nice, I just was not in one of them.
• Just not a pleasant experience.

“I get sub-par service.”

Nov 20, 2006 by Jim from West Chester, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Frequent shuttle service to the airport.

“A well maintained atrium style hotel with an indoor pool just off the lobby, with shuttle service every 15 minutes to the airport, absolutely zero noise from the jets.”

Oct 5, 2006 by Richard B. from Iowa City, IA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Pleasant staff large rooms.
• The main restaurant was closed and I counted on it.

“The main restaurant was closed and I counted on that. Otherwise, after an unpleasant start with a rude desk clerk the stay was good. A manger took over the next day and did what he could to undo the night before reception. It was unfair that YOU booked me in a hotel where the main restaurant was not operating all weekend.”

Sep 18, 2006 by Adarro from Albany, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[5]

• It is as opulent as the finest NYC hotels at one-quarter the price.
• In the middle of nowhere, the surrounding NJ location smells terrible.

“If you are not interested in your surroundings, this hotel is absolutely fantastic. See David at the front desk, he remembered not only my name but the name of my two colleagues as we were leaving for work in the morning. Unfortunately, all of the stereotypical NJ wasteland stories are true, the hotel is surrounded by low-tide chemical plants and Newark airport, which is not very picturesque, also there is no local flavor (stores, fast-food etc.) these concerns notwithstanding, this is an excellent hotel.”

Sep 16, 2006 by Jackie from Boynton Beach, FL
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[5]

• The bed was great!
• Bathroom was old and dirty.

“The hotel was lonely, old and tired. It did have a really good bed and that's about it. Not a popular spot (as one would imagine). The bathroom was not clean, overall a dismal stay.”

Sep 7, 2006 by Don from Roseville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Large comfortable room. Close to airport.
• $10 for two glasses of ice water from room service.

“Good quality with comfort and good beds. Friendly staff and airport service.”

Sep 4, 2006 by Herbert from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was friendly and gave me a late checkout no problem..
• The restaurant could have been better.

“A very nice airport hotel with good, frequent transportation. Nice rooms, great bed.”

Aug 10, 2006 by Annabelle from Gaithersburg, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Hotel had king bed, balcony & overlooking the atrium with pool. Bed & sheets were good quality than most hotels. Other amenities were OK.
• Noise from pool could be heard in our room. We were on the third floor. TV remote did not work & door to balcony would not open but was fixed right away.

“Hotel room was great but noise from pool could be heard. We were on the third floor in a room with balcony. Staff was not very friendly but efficient. Liked the bed and sheets a lot - was luxurious. Directions from map quest was misleading - missed the exit from NJ Turnpike but the staff guided us when we called for directions from the car. Food was at the bar was OK. Would recommend hotel for short stay.”

Jul 21, 2006 by Henry from Eht, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean with a nice staff.
• Paying for parking.

“I liked it. ”

Jul 19, 2006 by Donna from West Palm Beach, FL
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[9]

• N/A
• They could not help me.

“I was told I would get a refund, I have still yet to receive my refund. I would appreciate it if someone got in touch with me regarding my refund.”

Jul 6, 2006 by Nitn B. from Harrow, NE
Overall Rating: 1
Cleanliness:[6] • Staff:[3] • Location:[10]

• The hotel was good, but the timing was bad with the Naples convention meant that we were disturbed for two nights of the four night we stayed.
• Too many events at the same time and hotel allowing ten people to sleep in at one time.

“WE had a very bad experience with the hotel as there was a Naples Convention and two nights of our four nights vacations were spoiled as music and people knocking at doors at all sorts of time. We complained to the Hotel Manager and they said that they were aware of the problem and would put security, but this never happened.”

Jun 19, 2006 by James from Jayess, MS
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Very nice with restaurant in hotel.
• Location- hard to access.

“The hotel was fine and provided us all we needed.”

Jun 2, 2006 by Frank from Delray Beach, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean, good service.
• N/A.

“I would stay there again!”

Jun 1, 2006 by Robin from Akron, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful pool area & room overlooked that.
• Shower - did not warm up & could have been cleaner.

“The only thing I didn't like was the shower. I could see rust on the vent, the water did not get very warm & it was the only part of the hotel that was not Sheraton quality.”

May 25, 2006 by Erich from Webster, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The short distance from the airport.
• There is no public transportation to NY near the hotel.

“Clean and safe.”

May 22, 2006 by Mike from Berkeley, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean with friendly staff.
• THIN walls. Connecting door.

“My stay was pleasant. The hotel staff was accommodating The lack of vending (under construction) and the paper thin walls (room connecting door) were annoying.”

May 2, 2006 by Rakesh from Hamilton, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice environment for all types of people.
• Charges for parking.

“This hotel is situated in a good location near the hotel with good facilities. It has a nice environment for family, business travelers and for the leisure travelers”

Apr 25, 2006 by Beth from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful hotel, with convenient location and a dramatic atrium lobby.
• Shuttle bus to airport and rail connection did not run a frequently as we would have liked.

“This is a beautiful hotel, with a dramatic atrium containing the main lobby and pool. The location is convenient to transportation throughout the area. Our 11th floor window had a great view of the New York skyline in the distance.”

Apr 24, 2006 by James from Dupo, IL
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[8]

• Close to my destination.
• The room was horrible. The air conditioner did not function properly. Bathroom was dirty

“Very displeased with the Hotel. I even voiced my concern to the desk while checking out & they had no response other than here is your receipt. I will not recommend this hotel to anyone who travels in that area. The air conditioner didn't cool the room until after 3 am. The bathroom was filthy. OVERALL BAD EXPERIENCE. I intend to inform the Sheraton as well.”

Apr 24, 2006 by Kimberly from Delaware, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• The pool.
• Entire hotels needs updating, carpet, wall paper etc.

“The Hotel met our needs. The kids enjoyed the warm pool and parking (although you have to pay for it) was more than ample. My husband was disappointed the hotel seemed "old" Updates are very much needed. New carpet and fresh wall paper in the rooms would make a big difference.”

Apr 16, 2006 by Nathan from Athens, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Really convenient to stay at if flying into Newark Airport.
• Having to Pay $10 a day for Internet.

“A really nice place to stay at if working in the New Jersey Area. Hotel staff was very friendly in helping this small town Midwestern boy find the safest and cheapest way to Manhattan. The Workout room and free weights and dumbbells, which is a variety.”

Apr 10, 2006 by Mary from Baltimore, MD
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[1]

• Pleasant esthetic looking.
• Maids did not speak English or make beds, room had no curtains no privacy requested 2nd room.

“When you get online hotel they give you an inferior quality or a 4th rate room. I paid over $100 per night and was given a room in basement and had to move to a 2nd room and this room was as bad as the 1st. Would never stay here again.1st room in basement, 2nd room right outside cafeteria, noisy all night. Wanted my money back but no refund. Staff was friendly but we received real bad treatment. $100 a night we should have got a decent room. They moved us from shingles to shabby. The house keeper did not even make bed up and this was the Sheraton Hotel. Never again. I stayed at the Sheraton in New Orleans and got royal treatment. Stayed at the Sheraton in Atlanta and received royal treatment. Would not do this again.”

Mar 20, 2006 by Ken from Bedford, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Breakfast and lunch at the hotel restaurant were very good.
• Did not pick up my completed breakfast card on room door. No free newspaper delivered to room.

“Close proximity to Newark airport and major highways makes it easy to get to and convenient to drive to business meetings in the area. Rooms are clean and well appointed. Most of hotel staff were helpful and professional, only a few disappointments in this regard.”

2 of 2 people found this review helpful.