User Reviews for Tropicana Casino and Resort

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Aug 14, 2007 by Lorraine from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• They were accommodating to assisting my handicap elder mother.
• The majority of the doors leading to the outside were not handicap assessable.

“Everyone whom I encountered in the hotel was very helpful and pleasant.”

Jul 29, 2007 by meredith from boiling springs
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[3]

• Clean, beautiful interior, good rates, close to beach (once you actually get outside).
• Long walk to outside/boardwalk, be prepared to wait to get into your room.

“When we arrived, we were "upgraded" to the new Havana Tower. We had to wait for 3 hours, with 3 exhausted kids and handfuls of stuff, but thought it would be great because of this "upgrade". However, we did not realize it would be a 10-15 minute walk anytime we wanted to get outside the hotel. The pools and facilities were fine and the staff seemed friendly enough. By the end of our 2 days there, though, our leg muscles were really sore! If you have small children, Do not stay in the Havana Tower! Both of the other towers are much closer to the boardwalk exit and have pools on the 3rd floor. If you don't mind spending the majority of your time inside the resort (all the shops are very upscale and expensive) shopping or gambling, this would be a great place.”

Jul 21, 2007 by Marge from Philadelphia
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[6]

• New pool area.
• New owners.

“New owners do not do this casino justice. Lousy payoffs on slots, lousy comps. Treat regular customers like they do not want them to come back unless they plan on spending their life's savings.”

Jul 21, 2007 by Marge from Philadelphia
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[6]

• New pool area.
• New owners.

“New owners do not do this casino justice. Lousy payoffs on slots, lousy comps. Treat regular customers like they do not want them to come back unless they plan on spending their life's savings.”

Jul 17, 2007 by Sarah from Wilkes-Barre, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[9]

• Location & the amenities inside the hotel.
• Wait staff in the casino did not bring drinks & adamantly ignored you when asked for one.

“Wait staff in the casino was appalling! I could not get a drink the 10+ hours I spent in the hotel & actually had to pay $12 to get a drink the casino bar. When I would stop a waitress for a drink they'd say they'd come back & not return. Very understaffed for how busy the casino was. Otherwise, the hotel is nice but nothing spectacular. Housekeeping was favorable & provided a hairdryer within 10 minutes to my room. I stayed in the north tower which, is not yet updated, but room was definitely acceptable for 1 one. Location of casino in relation to the boardwalk & other casinos was really the only clear benefit of this hotel & the buffet inside had great food.”

Jul 15, 2007 by Angela from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent customer service, beautiful accommodations, safe environment, beach accessible and great food!

“My stay at the Tropicana was excellent all around. There was nothing negative with this trip. My fiancé and I are looking forward to returning there real soon.”

Jun 26, 2007 by beck from indiana
Overall Rating: 6
Cleanliness:[8] • Staff:[2] • Location:[6]

• Clean for a casino.
• Staff not helpful.

“We are probably hotel snobs, but like being treated like we matter. And it was obvious that we didn't. We checked in at 9:00 with 2 small exhausted children and had to wait an hour for our room to be ready. The hotel was clean (especially for a casino!), but we were in the new Havana addition. The west tower was not so pristine. I had to go searching for kid-friendly restaurants and activities. The hotel was no help. We got the internet and did some research. The internet cost $11. My husband was there on business - and even that was made difficult when no one would direct him to the free shuttle. After much persistence. We figured things out. We would not stay there again.”

Jun 10, 2007 by donna from phila
Overall Rating: 4
Cleanliness:[1] • Staff:[5] • Location:[5]

• The parking garage was very lit up.
• Used soap in bathrooms.

“Stayed in the north tower bathroom wasn't clean , there was used soap in the soap dish not just one bar but 3 on top of each other, disgusting !!! the room was blue stripes with an old Formica counter/bureau NO refrigerator have to pay if you want one. The bed sheets looked dingy made me feel like they weren't changed. Also seem like a long walk to get to the casino floor which was cramped together.”

Jun 8, 2007 by Robert from Lewistown, PA
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[5]

• The restaurant pf changes.
• Tropicana had no plants, flowers, trees, flamingos etc. Poorly decorated.

“Tropicana implies a tropical motif yet there was nothing to indicate this in the room or the lobby. Boring hotel. No bars or smoking. Casino cocktail waitress asked if you want a drink and then roll eyes if you say yes. Staff consistently lied. On the phone I was told that all the in room Jacuzzis had been turned into walk-in showers. Not true. In the casino I asked where the 24 hour coffee shop was and was told there was only a deli. Also not true. I definitely would not stay here again. I also doubt I would bother with this destination (Atlantic city) again. They know how to take the fun out of gambling. If I'm going to loose my money gambling I want it to be fun. There was no sports book for betting on pro sports either.”

Jun 3, 2007 by helen from hampton va
Overall Rating: 4
Cleanliness:[1] • Staff:[5] • Location:[8]

• Great room good size nice Jacuzzi.
• Dirty.

“I just came back and I was very disappointed this time. First of all not enough smoking areas in the casino and the ones that they have are very nasty. Not clean. Very dirty. The room was OK. The casino in my opinion has gone down hill. I will not stay here anymore even though it is free for me. Not enough people working at the slots.”

May 29, 2007 by Amanda from Harrisburg, PA
Overall Rating: 10
Cleanliness:[8] • Staff:[7] • Location:[8]

• Beautiful.
• Very big.

“Great hotel, totally worth the money.”

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May 18, 2007 by Thomas from Springdale, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Relatively large room with two queen beds.
• Food was just okay.

“This hotel has excellent staff, good location on the Atlantic City boardwalk and nice rooms at a reasonable price (Sunday night off-season).”

May 18, 2007 by Michael from Clarksburg, NJ
Overall Rating: 3
Cleanliness:[2] • Staff:[1] • Location:[8]

• Service was slow and personnel were very unfriendly.
• All the employees were irritable, and seemed unhappy to help.

“The room was acceptable, but nothing spectacular. The service was appalling, (it took over an hour to get a corkscrew). The rest of the waitresses and dealers in the casino seemed angry that they had to deal the cards or get drinks. Which made me feel like I was imposing. I would never stay at this hotel again. I would feel better if I had stayed at a hotel with a fewer star rating cause at least I would be saving money and would be expecting the less than par service.”

May 17, 2007 by Sandy from Levittown, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• So much available with in the hotel.
• The distance I had to walk to my room from the front desk.

“I liked it very much and would definitely stay again.”

Apr 5, 2007 by Edna from Bayonne, NJ
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[6]

• The location.

“Mattresses were uncomfortable, very noisy.”

Feb 26, 2007 by John C. from North Bellmore, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Renovation is really nice, Get a room in the new part, We were in the old part not yet renovated, but still ok!
• Casino was crowded not enough table games open. Patrons packed around the tables that were open.

“Renovations are looking good. Really liked the new mall and restaurants, PF Changes etc. We booked late and got a room in the old part. It was fine clean, and just right for one night. Would definitely go back to stay in new part.”

Feb 22, 2007 by Josh from Mount Laurel, NJ
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[9]

• Lots of pizzazz in the quarter.
• Lousy desk service/didn't know where to check in.

“Very under whelmed. The quarter is cool for restaurants and shopping but the service was lousy for this so-called upscale hotel.”

Feb 15, 2007 by Scott from Lawrenceville, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The public spaces were straight out of the tropics & we felt as if we'd had a wonderful getaway while remaining in no.
• Our room was not ready at 4:20 in the afternoon & we had to wait about 20 minutes before we could get into it. There was a 3 p.m. Check-in time.

“The hotel public spaces felt like we were in the middle of 1950's Cuba: beautiful ambiance, nice feel of the tropics. We attended a concert there and were very comfortable with the seating and the feel of the room. Our room was very comfortable with nice amenities and we enjoyed our experience there very much. We plan to go back in the future.”

Jan 30, 2007 by Kate from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The wonderful casino and dining areas.
• Everything was liked.

“The Tropicana is a wonderful place to stay for any type of occasion. Keep up the good work!”

Jan 16, 2007 by Lauren from Edison, NJ
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[4]

• Complimentary upgrade.
• They could not find our reservation, and there was a woman stabbed outside the lobby while we were there.

“Nice hotel, housekeeping was not very good.”

Dec 26, 2006 by Jamie from Newtown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The accessibility to shops and restaurants.
• The view of the roof and spotlights.

“The room was clean and very standard. The location was great being that it is so close to the quarter. The staff was friendly and helpful.”

Dec 12, 2006 by Anthony from West Paterson, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Liked the "quarter" and terrific mini suite room.
• Not enough low stakes slots.

“Newly renovated shopping and dining areas. Very nice restaurants. Friendly staff. Nice gaming areas.”

Dec 7, 2006 by Jamie from Mays Landing, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean and basic not bad for the $.
• No coffee, no refrigerator. No blow dryer. Long wait for elevators.

“Overall the hotel was very nice. I think though, people should be told how truly basic the standard rooms are. Had I known this, I would have been happy to pay a little more and gotten a nicer room.”

Nov 20, 2006 by Karen from Linden, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Restaurants & amenities.
• Far from the center.

“Fantastic casino-hotel. Although near the north end of the boardwalk & the hub of activities as far as conventions go, it is a really nice hotel.”

Nov 17, 2006 by Marie from Harrisburg, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[2] • Location:[8]

• The room was very nice for the price that we paid. However, the hotel is so large it was difficult finding your way about.
• There is no "customer service" in this hotel. I've never met so many unhappy, unresponsive, unfriendly people in one place.

“I still haven't figured out what this was for but it was a surprise when we checked out. I would not choose to stay here again.”

Oct 19, 2006 by Rita from Cherry Hill, NJ
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• The hotel had great shops and restaurants.
• The room could have been a little bigger.

“I thought it was very good. My friends and I stayed overnight because we went to a concert. It was a short walk to the convention center and outlet shops.”

Oct 16, 2006 by Gary from Cromwell, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Restaurant choices.
• Nothing.

“Great value I stayed in the new tower.”

Oct 7, 2006 by Lilian from UK
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good size room, nice view.
• Not enough towels/toiletries for 3 adults to 1 room.

“3 sisters catching up after 9 years (2 from the UK) We enjoyed every minute of it. Great location. Hope we can do it again in the future.”

Sep 30, 2006 by Lori from Topton, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was very comfortable and enjoyable.
• Maid came to our room 3 times and tried to open the door and this was before our noon check out time.

“We enjoyed this hotel very much, would stay there again and recommend it to others.”

Aug 31, 2006 by Lori from West Windsor, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[7]

• The shopping and dining area.
• Smelly pillows - blood stain on sheet.

“For what we paid I was very unhappy with the room. It was $399 + for a room in the old part of the Hotel. It would not have been so bad if the pillows didn't smell and there wasn't (too our harrow - saw the next morning) an old blood stain on the sheet!!!!!!!!!!!!!!!”

Aug 24, 2006 by Karissa from Macungie, PA
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[8]

• Downstairs atmosphere i.e.: Shops, casino, cafes.
• Our room looked like it was updated in 1980.

“Not worth the $$$ I was expecting romance and luxury.... I got dull and boring.”

Aug 7, 2006 by Karen from Wadsworth, OH
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[8]

• Convenient location.
• Room was not very clean.

“I was not impressed with the hotel room. It had stains on the chairs, walls, etc. The shower was not clean. The casino was great and the restaurants, etc were wonderful.”

Jun 19, 2006 by Mike from Bridgeton, NJ
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful casino, classy rooms with large beds, ocean front view and a friendly crowd! HUGE Tub!
• The air conditioning did not work very well.

“We arrived late (around 9 PM) and were given a beautiful ocean view room on the 22nd floor. The room was huge and almost perfect except for the size of the TVs (19"? or less) There was a large wall separating the living area from the sleeping area, which was convenient in some ways. The best part of the hotel was our tub. It was virtually a hot tub.. large enough to easily fit 2 people, and the jets made it a thrill. Would definitely stay again!”

Jun 18, 2006 by Dave from Buena, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[7]

• Proximity to local attractions.
• Elevators were inadequate for busy hours.

“Rooms were fine, staff was not well trained regarding hotel layout and weren't helpful. Pool wasn't open, difficult to navigate hotel layout. Hotel had nice restaurants and festive atmosphere.”

Jun 15, 2006 by Tim from Crossville, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Perfect location on the beach, great indoor mall.
• Nothing.

“This was the best after Harrah's, and the regularly posted room price is excellent.”

May 22, 2006 by Randy from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Courteous Staff. Union employees!
• The rooms were small.

“The service was excellent! Really enjoyed TSOP in The Quarter! The rooms were a little small and could have been furnished nicer.”

Apr 15, 2006 by Dan from Spokane, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[7]

• Lobby was nice.
• Rooms were not nice.

“Walls desperately needed painting, raveling carpet, peeling wallpaper, early 80s decor.”

Apr 13, 2006 by Mariska from Clinton, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[4] • Location:[9]

• Lots of variety shopping eating and casino.
• Check in guy was very rude.

“Perfect for a night in Atlantic city everything you need is right in the building we did not go out side for two days.”

Apr 2, 2006 by Stephen from Reading, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Quiet room, good view, very comfortable bed and good bathroom.
• Internet and pool access had a fee for its use.

“A good boardwalk hotel to stay at, and checking in and out is very convenient.”

Mar 31, 2006 by Martin from Camp Hill, PA
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[7]

• Wellingtons steak joint.
• Too overcrowded, 1 hour wait to check in.

“Not worth the aggravation. ”

Mar 29, 2006 by Kelly from Columbus, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and friendly staff.
• No negatives.

“This hotel was super. We stayed in the recently remodeled North Towers and the rooms were spectacular. The service at the check-in (Charlie, I believe was his name) was amazing. He catered to all our needs and request.”

Mar 28, 2006 by Roxanne from San Diego, CA
Overall Rating: 2
Cleanliness:[9] • Staff:[3] • Location:[8]

• Striped wallpaper.

“The hotel itself was nice for a casino or hotel combo. The lobby doesn't have anywhere to sit though, which is highly inhospitable of them. It took us half an hour to get checked into a room that hadn't been prepared yet, which was not impressive. But in the end our room was quite nice and the hotel is conveniently located.”

Mar 24, 2006 by Mahmoud from Pinebluff, AR
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, bed, friendly staff.
• To wait long line at time of check-in.

“I like the room is excellent the game room staff are very friendly. Location of hotel is perfect.”

Mar 17, 2006 by Kathy from Summerfield, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, shopping, restaurants, it has everything I need.
• Wrong information from hotel operator regarding local calls, charged $80.00 for local calls.

“We were upgraded to a suite, probably since it was midweek. Ocean view and two TVs, two refrigerators. The hotel and casino are very clean, upscale and crowded. It has many restaurants, a wonderful gourmet grocery type store with a wonderful soup and salad bar and a hot food bar. Except to sightsee there was no reason to leave.”

Mar 3, 2006 by Pat from Bethesda, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• North Tower rooms have coffeemakers, hairdryers and views of the ocean.
• Most areas of the casino and the restaurants were very smoke filled.

“At $42 a night our room in the North Tower was a steal. Checked in at 3 PM on Sunday to a clean room with ocean view, coffeemaker, hairdryer and small refrigerator. Got our free Diamond Club membership, so parking came to $5 when we checked out on Monday at 5PM. Enjoyed Cuba Libra & Restaurants in the Havana Quarters and won $500.”

Jan 8, 2006 by Withheld from Princeton, NJ
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• Convenient, comfy, fancy.
• Saw a cockroach in the plants of hotel lobby.

“Great hotel to stay at in ac.”

Jan 3, 2006 by Debbie from Jacksonville, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Very convenient.
• Hotel room was not clean yet when we arrived (late arrival).

“Hotel was average. Very convenient due to the fact the casino was "in house". Called ahead of time for late arrival and king size bed. When we arrived at midnight (after over-hearing 2 other couples with the same problem) our room was 2 double beds and had not been cleaned yet. I was shocked that it was midnight and the room had not been cleaned. We had to wait in the hall for our room to be cleaned. Other then that, staff was pleasant. Very surprised that a hotel with this rating would have such a problem preparing the room to be clean by midnight.”

Dec 4, 2005 by Samuel from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good Location and setting.
• Additional $5/day charges for occupancy and not disclosed upon check in.

“Good overall. We were pleased. We use you guys almost every weekend for business and pleasure. Thanks, certainly satisfied for the most part.”

Dec 1, 2005 by Richard from Morgantown, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was incredible. The fitness center was great, too.
• Nothing.

“I had a spacious corner room with ocean and beach views. The best hotel experience I've ever had.”

Nov 28, 2005 by Christopher from Culver City, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[10] • Location:[6]

• Friendly staff.
• Souless casino.

“The Tropicana is a large casino with several hotel towers. The check in process was slow but friendly. The rooms were large, clean and quiet. The casino is the reason to go, the hotel faces the ocean, yet you'd never know it and the public spaces were big, colorful but without life, its gambling here ONLY, or nothing. Would I stay here again, NO, I've been there, done that.”