User Reviews for Headquarters Plaza Hotel

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Jul 11, 2009 by Melissa from Knoxville,TN
Overall Rating: 5

• Not what you'd expect from a Hyatt.

“Needs refurbishing inside and out. Worn.”

Apr 1, 2009 by Chris from Fort Wayne,IN
Overall Rating: 10

• The hotel was very nice and it exceeded all of my expectations.
• The hotel's indoor pool was not open because of construction.

“We stayed there for the night and then took the train into NYC. This is a great way to go because they let you park in their parking garage for free all week. Everything about this hotel is awesome. It is connected to a movie theater too! The only drawback is that the pool was closed for construction. Call ahead of time to see if the pool is open if you really want to swim.”

Jan 22, 2009 by Louann and Greg from Chelmsford,MA
Overall Rating: 9

• Location and excellent bed.
• The hotel needs to be refurbished, but it is very clean.

“We would come back.”

Dec 14, 2008 by Frank from Hampton,VA
Overall Rating: 6

• Price, parking, skittles, superb pillow top matress.
• Bad room keys, pricey bar drinks, dated decor, drab window view, very limited TV programming.

“Location in Northern NJ is very convenient for the price but the urban setting of this hotel leaves something to be desired. Staff is better suited for business travelers while somewhat brusque, and efficient, not particularly warm or empathetic. Known problem with key-card maker led to avoidable trips up and down the elevator. Paint scheme and decor appears to be late 90's styling. TV is quite skimpy on the programming with only an essential cable news, weax, sports and an HBO channel. Some premium pay programming avail. Matress was above average king pillow top and white ginger toiletries were quite pleasent. Bar drinks were a bit high priced.”

Nov 2, 2008 by Judith
Overall Rating: 10

• Friendly, good food and. convenient

“The staff went out of their way to make sure we were comfortable. The food was excellent. Parking was convenient in the underground structure.”

Oct 31, 2008 by CarlosMono
Overall Rating: 9

• Nice location however facade doesnt look like great hotel or hotel at all.

“Great place to stay if you want a nice place convenient to Train station and need to be close to hospital etc. Morristown isn't my favorite town but this place is convenient.”

Oct 22, 2008 by Ann Marie
Overall Rating: 10

• Clean, safe, secure.
• Nothing.

“Excellent staff, friendly and helpful”

Sep 11, 2008 by Joe from Rochester, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Full service and very nice.
• Liked everything.

“This is a nice hotel, older but well maintained. Very nice full service hotel, with friendly, and helpful staff.”

Sep 10, 2008 by Doug from Contoocook, NH
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[5]

• Overall atmosphere.
• Staff cannot find packages and parking garage is dreary and unfriendly.

“Good hotel for the price. Need to get control over parking garage. It took 20 minutes and a return trip to the lobby to get out of the garage on Sunday morning.”

Sep 8, 2008 by Diana from Chagrin Falls, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• No free breakfast or microwave.

“Wonderful stay with wonderful staff. Bar was friendly and walking directions were great. Walked to library, grocery, and train station. All in all a great place.”

Sep 4, 2008 by Alison from Woodstock, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Easy access to pool, spa, movie theater in adjacent building.
• Limited menu selection.

“I found it to be a pleasant and friendly atmosphere with easy access to major highways and local venues. The rooms were clean, comfortable and quiet. It is everything I would expect from a 3 star hotel.”

Sep 1, 2008 by Shelia from Bronx, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The accommodations, parking, staff was excellent.
• WiFi should be free. Insufficient lighting in the room.

“The hotel locations was great. The staff was very friendly and professional. The decor of the hotel was beautiful and modern.”

Aug 26, 2008 by Jm from Mandeville, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Perfect location for business trip. Plenty of restaurants close by.
• Room is not up to my expectations.

“This hotel has a nice location and plenty of restaurants around hotel. Would love to stay here again on my next business trip. Room condition is just so but very comfy bed makes it up for it.”

Aug 26, 2008 by Jean from Bloomfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff made you feels welcome and happy that you were there.
• I generally don't like parking garages.

“The rooms were spotless, extremely comfortable. The bar was lovely and the restaurant was welcoming with a well thought out menu and the food was wonderful.”

Aug 24, 2008 by Bruce from Fredericksburg, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[5]

• Location.
• Parking (baggage loading) was a bit tedious.

“Good location, nice place to stay for a business traveler.”

Aug 24, 2008 by Elliot from Little Deer Isle, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, friendly staff, transportation to NYC.
• Lacked room amenities, fee for internet, noisy toilet.

“Great staff, great location, very good nearby Restaurants.”

Aug 20, 2008 by Ellie from Chatham, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• The location, health club facilities, friendliness of staff.
• The hotel room needs updating and refurbishing, no mini-fridge, bathroom sparsely equipped in room.

“The hotel was well located, with a number of good restaurants nearby. The room we were in was a good size, with space for a nice desk and reading chair in addition to the king sized bed. It was clean enough, although the furnishing and bathroom were a bit dated and we could have used a little fridge. But the hotel itself had a nice bar area, which offered Starbucks coffee in the mornings, an exceptionally good health club facility and an adjacent movie theater, and a good parking facility with easy access.”

Aug 16, 2008 by Barbara from Mooresville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Attached to movie theater and convenient to downtown.
• Pool was inside health club and used by public, not just hotel guests.

“The hotel was nice. The staff was friendly and the rooms were comfortable and well appointed. My kids had to swim around private swim lessons taking place and only use a third of the small pool due to lap lanes. But, it was still enjoyable.”

Aug 11, 2008 by Derrick from Cary, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed and duvet, great location close to downtown and train.
• I would have liked a simple breakfast included for this price.

“A classy hotel with attentive staff and modern, stylish design. Walking distance to downtown Morristown and the train to New York.”

Aug 10, 2008 by Thomas from Stratford, CT
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[2]

• Comfortable beds.
• Water comes out of the faucet like a trickle.

“Was charged $6 for a bottle of water which I did not use? The price of the bottle in itself is outrageous, but being charged whether you use it or not is more so. I called to complain that the charge was on my bill and was told it would be removed. It was not. I had to ask a second time for it to be removed. We'll see if it still hits my credit card.”

Aug 2, 2008 by Gary from Pefferlaw, ON CA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[7]

• The lobby was beautiful and the ambiance relaxing, close to amenities.
• For a Hyatt, room was not up to standard, waste baskets no liners, ice bucket no liner, odor in room.

“For a Hyatt, I would expect 3 + star rating however, it was more like a 1 star. Pool and exercise facility was part of a business and not open to guests after hours (6:00 PM Sunday) not very convenient. It appeared that the price was met with low service and second class accommodations.”

Jul 28, 2008 by Tim from Columbia, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Front desk staff was very helpful.
• Not a lot of options within walking distance for food, etc.

“I really liked the hotel. The lobby is beautiful. The room was nicely appointed. Some of the tile work and paint in the bath appeared older but the room has been updated in recent years. Staff was extremely helpful after I left my laptop in the room. I am grateful for their help.”

Jul 17, 2008 by Claire from Toronto, ON CA
Overall Rating: 0
Cleanliness:[8] • Location:[9]

• Great value for the money.
• Restaurants were very expensive.

“Very clean, well kept with friendly staff.”

Jul 8, 2008 by Sreedhar from Novi, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice Lobby and easy parking.
• Room look and feel is not good.

“The hotel lobby looks like a 4-star hotel, but the rooms are very mediocre. The bedspreads are ok, but the room appearance is very bad. They had a lousy looking refrigerator in the room, which does not look clean. The floor felt damp.”

Jul 3, 2008 by Brian from Buford, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Great location.
• Parking validation issues and poor housekeeping services.

“Several requests to housekeeping for face cloths. Finally went to front desk to get them. Housekeeping responses severely lacking. Great location for this hotel. Very friendly staff.”

Jul 3, 2008 by Vi from Yorktown, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Clean room, good central location, free parking.
• Room AC took some time to get going and get rid of the damp smell.

“Clean room, central location in Morristown, NJ, parking is free after validation.”

Jul 2, 2008 by James from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• This was a great hotel, upscale room and lobby.
• Neighborhood at night has some questionable elements.

“A very nice hotel in good central location with many restaurants in the surrounding area. Hotel itself is newer and pleasing to stay in. would stay again for higher price.”

May 30, 2008 by Elliot from Little Deer Isle, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• GREAT location.
• Not the equal of other Hyatt's.

“Great location - great staff - great surrounding restaurants that are BYOB.”

May 22, 2008 by Marcus from Bethesda, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Able to check in early with no hassle. Room clean & quiet. Front Desk & most personnel extremely helpful & courteous. Had an ipod alarm clock!
• Exit parking attendant rude. Not enough open outlets for electronics charging. Would have like a few more channels on TV.

“I was very pleased with my stay at the Hyatt Morristown. I was directed very courteously to self-parking and the front desk was most accommodating and courteous. I felt like a welcome guest rather than a meal ticket. The room was clean and neat. It could use a few more open outlets for charging of cell phone, camera, etc. Was very pleased to see an ipod alarm clock! Just plug in ipod and play it or wake to it. WOW! I longed for a few more channels on TV, but overall was very satisfied.”

May 20, 2008 by Stephanie from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Desk staff very friendly.
• Lobby not settable.

“Very nice hotel, very comfortable beds, bar area very noisy, loved the lemonade, iced tea and snacks in the reception area, nice shower.”

May 15, 2008 by Art from Takoma Park, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean and quiet. Free parking.
• Parts of the lobby were being renovated.

“Big hotel, not much personality, but quiet and super comfortable.”

May 7, 2008 by Dorothy from Newburyport, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• They had listened to previous comments.
• Shady area.

“This is the second time staying at this hotel, stay was not good. Brought to attention of manager and he rectified errors. I will stay here again because of the positive attitude of management.”

May 1, 2008 by Sharon from Wilmington, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free underground parking.
• Needs better and more towels.

“Very pleasant stay in spite of noisy wedding party revelers. Room was comfortable and bed was great. Needs better quality and thicker towels.”

May 1, 2008 by Carla C. from Norfolk, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Smoke free on all floors except 15th floor. So clean.

“Wonderful rooms, very large. The management is very strict on the no smoking policy.”

Apr 30, 2008 by Dominick from Staten Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great restaurant across the street. Romantic setting.

“Was looking for a hotel with shopping and dining in the area. The hotel met and exceeded my expectations. My girlfriend and I went for a weekend getaway and had no complaints. I would recommend this hotel!”

Apr 26, 2008 by Vivian from East Aurora, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• The lobby area pleasant and inviting.
• Access to parking garage and exits from garage to main streets tricky, no left turn out of garage.

“Everything I expected no surprises or hidden costs.”

Apr 22, 2008 by Curt from Venice, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff, good beds, good food and bar area. Free parking.
• Nothing.

“Great place to stay if in the area. Good Food and Bar. Nice Rooms (although slightly dated) were clean and comfy. A+ Staff!”

Apr 21, 2008 by Jack from Rockwall, TX
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[7]

• Location.
• Bathroom bad shape, Furniture old and scratched, Fixtures mounted cockaded.

“At best this is a 2 Star. Large Water spot on ceiling. Furniture old and scratched. Extra bed pillows and blanket remained in corner after first night. No writing material or pen. Ceiling light fixtures not mounted fulush to ceiling. Water sprinkler cover hanging over sprinkler nozzle. Bathroom wallpaper separating and patched. Bathtub sealer separated. Tile grouted missing or cracked. Tile about to fall off near bathtub. Bathroom ceiling light broke. Two shelve refrigerator just placed on floor. You had to get on knees to utilize. No cushion under carpet.”

Apr 17, 2008 by Margaret from Buchanan, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Check in parking.

“Impressive lobby, courteous helpful staff great location.”

Apr 17, 2008 by Joan from Rockville Centre, NY
Overall Rating: 8
Cleanliness:[5] • Staff:[2] • Location:[9]

• It needs to be cleaner rooms and public spaces.
• Convinced.

“When it was renovated it was beautiful but now the bloom is off the rose. It never fails but the cleaning staff does not do a good job. Also the plumbing needs attention water does not go down in the tub and the toilet does not flush well. When they renovate they never change the plumbing. It makes a stay of longer than one night so annoying. The staff at the front desk are just a little too crisp to the point of being unfriendly.”

Apr 16, 2008 by Amy from Oneonta, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Starbucks coffee in lobby, clean.
• John Birch society held dinner in one of rooms.

“Clean, convenient for business in town and good salads and coffee.”

Apr 16, 2008 by Dave from Shelburne, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very helpful.
• Under renovation.

“Spacious rooms; nicely appointed, friendly staff, what's not to like?”

Apr 15, 2008 by Gail from Monmouth Beach, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, convenient, lovely room, great bedding.

“It was great - clean, easy, made my trip easier which is all I care about - great pillows.”

Apr 14, 2008 by John from Seattle, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Large room, very comfortable bed, high quality furnishings.
• Room not dark enough at night, restaurant expensive.

“This is a very good business hotel located in Downtown Morristown, convenient to the nearby universities and a few very good places to eat. The surrounding streets are rather complicated at first, so it is hard to get around.”

Apr 14, 2008 by Miguel from San Diego, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location at Downtown area.
• Upon leaving, I ordered a taxi but hotel booked me a town car and I paid excessive amount to airport.

“I enjoyed the stay, the hospitality up until the last moment. The hotel does not have shuttle to airport, so I asked for a taxi. I paid $80 for town car ride to the airport when a taxi would have cost me $50.”

Apr 7, 2008 by Audrey from Mountain View, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[7] • Location:[10]

• Staff member got me glass of milk from hotel kitchen after hours.
• Hotel was noisy from air handling systems, restaurant refrigeration unit, water pipes.

“This hotel is old with old plumbing, noisy air handling systems, ice machines, equipment which kept me awake the first night. I changed rooms for the second night early in the morning when I was able to get answer at front desk. Have too few staff at front desk therefore, unable to cope with registrants, those checking out, guests requests, concierge services, etc. As result no one gets good customer service. The place was decorated for modern look but not for comfort from bed linens to monstrosity of clock that needed a sheet of instructions with diagrams to understand. They tried to mimick modern comfort look in bedding but ended up with mattress pads that shifted in the night and didn't allow for varying needs in warmth. Ugh, I felt this hotel akin to old motel 6 with veneer of cheap redecorations. Seats in dining room were cheap and uncomfortable didn't fit anyone's body contour and added pillow was dirt and dust collector which didn't add comfort but unsanitary in public eating establishment.”

Mar 28, 2008 by Jm from Mandeville, LA
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location.
• No bell boy.

“If you're into Thai food, go to Origin (duck) or Sirin (scallop). Both are excellent restaurant and very good service.”

Mar 26, 2008 by Christine from Bear, DE
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free parking and nice bar.
• Room was a little dated.

“Perfect location in Downtown Morristown. Hotel is close to all attractions and best choice if staying in Morristown for leisure.”

Mar 24, 2008 by Barbara from Middletown, RI
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• Very professional.
• Mold in the bathtub area.

“Beautiful lobby and bedroom area. Was very disappointed in the amount of mold in the bathtub area. Broken tiles re-glued with mold in between not what I would expect.”

Mar 23, 2008 by Leah from Durham, NH
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• The lobby was absolutely gorgeous.
• The bathrooms weren't super clean, though in no way dirty.

“I loved this hotel. The rooms were spacious, the lobby/bar was beautiful (I loved the twin glass chandeliers at the entrance!), parking was free and under the hotel (so we stayed dry in a downpour), and the staff was incredibly friendly. Not to mention the bed. I didn't want to get up! It was quiet, warm, and just what we wanted and I loved the iPod at home radio/alarm.”