User Reviews for Westin Princeton at Forrestal Village

Research User Reviews for Westin Princeton at Forrestal Village (1-20 of 190)

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Aug 26, 2009 by R from Walton,KY
Overall Rating: 2

• Lobby was nice
• The room was awful

“The Westin Princeton Forrestal is an old hotel. The staff told me that it used to be a Hyatt in the 1980's. The location is very nice off of Route 1 in Forrestal village. The main lobby is nicely refurbished. The room that I had was quite old. The carpet was stained. The shower did not work properly. The flat screen T.V. did not work properly. The staff was pleasant. Overall, I was quite disappointed with my 2 night stay in this particular hotel. I do not want to stay at this Westin again.”

Oct 29, 2008 by anwar
Overall Rating: 10

• Breakfast offered was superb.

“Nice hotel for family traveling for leisure. I would definitely recommend it to anyone going to princeton NJ (or near by). I lived there and drove to Newark and New York daily. Cheaper.”

Oct 29, 2008 by Garry
Overall Rating: 10

• It was a lovely room, and the beds were really comfortable.
• The shower water might have been just a little hotter, but not much.

“They are working on the hotel, so the lobby space is pretty cramped at the moment. However, that is not really of importance. It is a very nice hotel, and was just perfect for our weekend visiting our daughter (who was in New York, and who came to Princeton to see us and visit her old high school). Oh, the cable on the TV didn't work very well, but that was another very minor point for us. All in all, we had an excellent experience.”

Oct 13, 2008 by amy
Overall Rating: 10

• Location to airport 1 mile away.
• Fitness room was not great, no treadmill and it was freezing in there.

“Clean rooms, great service, close to airport, next to gas stations, banks and food and perfect for business traveler.”

Sep 12, 2008 by Lisa from Ross, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable bed, coffee in room.
• Poor towels, no toiletries, no coffee in lobby, poor signage - couldn't find it at first.

“Definitely under remodel for a reason. Halls and public areas were not up-scale. They should have had a concierge and welcome table in lobby with coffee and milk. Nice bar tender and very pleasant desk staff. The rooms were larger than the Hyatt where we usually stay and the beds were very comfortable, but it is further down the road from Princeton. Bring your own toiletries here, they don't provide much.”

Sep 10, 2008 by Carolyn
Overall Rating: 2

• Moldy interior and exterior. Fire alarm went off.

“I was disappointed with the hotel. The floors seemed wet, our clothes were actaully damp when we got home. The fire alarm went off and we had to wait outside in the rain for the 5 fire trucks to take a look. Then we asked for simple cups from the bartender to have the lemon water offered in the lobby and she took 20 minutes to find them.”

Sep 8, 2008 by Jim from Philadelphia, PA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[8]

• The bed was nice.
• Pool area was unclean, outside pool closed while lithe temp was 90+. Hot tub was closed but the local inspector and was green.

“This was at best a 2-2.5 star facility. The building is under construction and is old and outdated. No snacks were out in the afternoon and no paper in the morning. The majority of the pool facilities were closed, the hot tub by the county inspector. I am not sure when this was a 4 star hotel but it is currently well below that mark.”

Sep 2, 2008 by JR
Overall Rating: 9

“Construction of hotel underway. Old and not a 4 star hotel. Close to Princeton. Nice bedding.”

Aug 28, 2008 by Dc from Brooklyn, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Price.
• Definitely not a 4 star hotel.

“Not a 4 star hotel.”

Aug 18, 2008 by Anne from New York, NY
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[8]

• Westin bedding, showerhead. customer service, lobby beverages.
• Pool area was not well maintained (pool was not skimmed). Hallways carpets were quite dirty.

“Good for business travel and room was what you would expect for a Westin. However, I was surprised for price that TV was such poor quality and the pool areas were not well maintained.”

Aug 14, 2008 by Tony from Wilmington, DE
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• The staff.
• Lot under construction.

“The Westin is currently undergoing some changes. They are taking out the Sushi bar, which was excellent, and replacing it with something rather uninspiring. While the construction is being kept out-of-the-way it is still happening. There are excellent places to eat within short walking distance, and many more within a short drive. The rooms are clean, if not a bit Spartan for a four-star. Internet access is, of course (for a four star) and additional cost (2 and 3 stars generally do not charge extra for this service in my opinion). On the bright side, the staff at this hotel is absolutely top-notch. They are fast, efficient, friendly, and completely customer focused. I wish the airline employees I traveled with to get to the Westin at Forestall Village could experience the level of customer focus by the staff there and learn how it's supposed to be done!”

Aug 14, 2008 by Angel from Wethersfield, CT
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• Close location to Princeton.
• Slow service.

“Great location, close to Princeton, restaurants and businesses. Hotel is definitely not a 4 star - more of a 2.5 to 3 star hotel. Staff was over extended and the hotel's cleanliness was not up to standards.”

Aug 11, 2008 by Jack from Dingmans Ferry, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Pool.
• Older.

“This hotel was adequate. It was a bit older and renovated. The room was bit musty smelling.”

Aug 6, 2008 by Doreen from Westford, MA
Overall Rating: 2
Cleanliness:[5] • Staff:[5] • Location:[6]

• We did not like it at all.
• Whatever stores there are were horrible, but most were empty buildings.

“Our room was in a corner with a view of a building and a big tree.”

Aug 6, 2008 by John from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable bed, good shower, nice decor / atmosphere, free water bottles in lobby, free parking.
• Food was expensive.

“Comfortable, clean and convenient, the Princeton Westin made my stay there a pleasure. The hotel staff was extremely helpful and courteous. The decor and atmosphere were soothing and pleasing.”

Aug 4, 2008 by Kenny from Carmel, IN
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[6]

• I like the bed, very solid.
• The carpet floor in the hall way was dirty.

“The hotel staffs was not friendly. The hotel looks old and due to major upgrade. The carpet in the corridor and inside the room are very old. Not a four star hotel that I know.”

Jul 29, 2008 by Alison from Schenectady, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great price & nice location.
• More accommodating to the business travelers.

“Overall a nice place to stay, a bit disappointed that the hot tub was out of order as well as the ice machines on the floor we stayed & the floor below. Wish there was a fridge in the room, since the last Westin hotel I stayed in had a fridge in the room.”

Jul 22, 2008 by Karen from Washingtonville, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient to restaurants, easy to walk around town, pool, fitness room.
• Shows wear in carpet in hallway, tiles in bathroom, carpet and furniture in room.

“This hotel was convenient to where I did business and convenient to nice restaurants. The area was easy to walk around. It does contain a restaurant, pool and fitness center but for a four star hotel it is showing a lot of wear in the carpet and furniture.”

Jul 15, 2008 by Kimber from Celebration, FL
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• Excellent setting! Staff was friendly and helpful!
• Room size was a little small.

“Excellent place to stay. Great location. Beautiful grounds and accommodations for everything. The staff was friendly and helpful. Superb!”

Jul 8, 2008 by Lannie from Davidson, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I really like the whole atmosphere of the hotel.
• They could definitely have more maps and area information available. Information about taking the train into NYC would be helpful as well.

“I consider myself a very picky person so I am always keenly aware of my surroundings when staying at a hotel. With that said, the first thing I noticed about this hotel was the White Tea scent that filled the air. It was not an over powering smell but it made me feel more at home. My husband and I were warmly greeted at the door. Although all of the front desk attendants were busy assisting other customers at check-in, they were quick to let us know that someone would be with us shortly. The room was very clean and comfortable. I did not like the view of the roof but the double headed shower made up for that. We ordered from the late night menu and we were pleasantly surprised that the food arrived within 20 minutes. The food was a little pricy for what we ordered but I guess that is the price one pays for convenience. Overall, we enjoyed our stay and we will definitely stay again.”

Jul 8, 2008 by Stephen from Jacksonville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful grounds and nearby shopping.
• No refrigerator in the room.

“We have stayed in this hotel several times. It never disappoints. If you are not in a conference and are staying there it can be a little uncomfortable due to the conference attendees.”

Jun 27, 2008 by Ramiro from Copperas Cove, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Beds were comfortable.
• Felt like we were in a dorm room.

“Located on highway 1.”

Jun 1, 2008 by Fern J. from Nesconset, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very clean and convenient.
• Rooms are very tight, too much furniture.

“The hotel is conveniently located to business facilities of the Princeton Corporate area. Staff is friendly and attentive. The rooms are efficient but too crowded. I had a room with two beds that should have had only one bed in it.”

May 29, 2008 by Andrew from Ijamsville, MD
Overall Rating: 5
Cleanliness:[5] • Staff:[2] • Location:[7]

• Nice Location- felt safe and fit our one-night need.
• Staff could not get ANY request we made correct.

“The hotel is located in a large business-park-like area. A Ruth Chris Steakhouse is under construction next to it. The rooms were kind of clean, but the staff could not get any requests we made (like may we have 3 extra pillows) correct. They kept bumbling over and over. It was laughable. The hotel communication is broken somewhere, so if you want good service it's not here. Also, the food in the Sushi Restaurant was of very poor quality. I'd eat outside the hotel next time. But it was convenient.”

May 27, 2008 by Nicole from Essex Junction, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Exceptional front desk staff. Comfortable bed.
• Internet not free.

“Fabulous location for me! I would stay here again! The rooms were comfortable with a great bed.”

May 22, 2008 by John from Urbana, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[6]

• Price.

“The Westin Forestall Village aims for the upscale market. However, the rooms are small and the bathroom/vanity areas are modest and poorly lighted. The staff communications seemed poor: service calls were not returned, or room attendants showed up without warning.”

May 18, 2008 by Judy from Middletown, DE
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[9]

• Location was excellent.
• Bimi restaurant-Japanese Steak House.

“The location of this hotel is easily accessible. However, you may want to eat prior to arrival or head back out after checking in. The on-site restaurants were lacking to say the least.”

May 8, 2008 by Zk from Manhasset Hills, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attention to detail was wonderful!
• Wish I could have stayed longer.

“Great place to stay. Great for runners.”

May 6, 2008 by Scott from Oshawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location in secluded area, no road traffic noise etc.
• There were no stairwells close to the elevators, making use of stairs difficult.

“Great hotel for the business traveler. Better than usual food quality which was much appreciated.”

May 1, 2008 by Karen from Columbus, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• Good location near the Princeton University Campus.
• Housekeeping was non-existent.

“We've stayed at this hotel several times while visiting our daughter who is a student at Princeton. The location and rooms are excellent. This past stay (over a weekend) it was almost impossible to get any housekeeping service at all (even to freshen up the room). The first day I stopped at the desk at 6:30 PM just to let them know that no one had ever come. On the second day we were out again most of the day and arrived back at about 6PM-no housekeeping for a second day in a row. We made the beds and left for dinner at 7PM. When we got back around 9:30 PM we saw the housekeeping going down the hall just finishing up. Front desk staff was nice but obviously they couldn't do anything about the situation.”

Apr 22, 2008 by Tom from Takoma Park, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• The staff was extraordinary.
• No bellman on Saturday.

“Great hotel, great service. Not fully blown luxury, but very well done and the best in Princeton. Absolutely worth a premium over the other local chain hotels.”

Apr 22, 2008 by Matthew from Sayreville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean hotel, courteous staff, great location.
• None.

“Second time staying here. Hotel Restaurant is a touch pricey but very good.”

Apr 21, 2008 by Annie from Braintree, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, attractive rooms.
• Not really a 4star hotel in my opinion.

“It was a nice hotel, but not super deluxe.”

Apr 18, 2008 by Laurie from Warren, VT
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[7]

• The lobby was beautiful.
• The room was very corporate and lifeless.

“Great for business travelers not for romance or leisure.”

Apr 17, 2008 by Bob from Princeton, NJ
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Quiet, comfortable, nice pillows.
• HVAC needs work, plastic cups in bath cheapened experience.

“If the HVAC had worked properly, the experience would have been quite different. But even with the thermostat turned down to 50, hot air continued to blow in all night long. And unfortunately, you could only open the window about four inches to prevent suicide attempts and even then, the thick curtains had to be pulled way back in order for any air to make it into the room. One electrical outlet seemed to need work. And as noted above, disposable plastic cups seemed out of place in an otherwise 4 star room.”

Apr 16, 2008 by Todd from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pool was warm, room met expectations.
• Same quality as Hyatt Princeton, which is only 3-star.

“This Westin falls between a 3-star and 4-star. It is on par with the nearby 3-star Hyatt and Doral. Rooms and lobby are nice but not ultra-luxor, rooms have plastic cups and no flat-screen TV; hallways are generic like a Hilton. The first time we stayed here the pool was freezing; this time it was quite warm (but the Jacuzzi was lukewarm). Overall good, would stay here again.”

Apr 7, 2008 by Ed from Cary, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• When the room was not ready they offered Wi-Fi connection free.
• I was on the second floor and there was an unusual odor that was offensive.

“Very pleasant stay with accommodating staff.”

Mar 30, 2008 by Polly from Jamaica Plain, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean and comfortable.
• Heavenly bed not as comfortable as other stays.

“Clean, upscale, convenient location. Four star, very pleasant.”

Mar 25, 2008 by Lesly from Lagrangeville, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service.
• Room was small.

“Good customer service, room was small and cramped.”

Mar 7, 2008 by Jen from Pasadena, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was great and beds super comfy.
• We didn't get our toiletries and coffee supplies restocked everyday so some days we had to call to get wash clothes or cups.

“Nice place if you need a comfy bed. The kids were bored but we spent most of our time in near by Princeton. For a 4 star hotel I expected a few more amenities in the room, a shower cap would be nice. One day we had no wash clothes, but hotel was quick to fix it. We would stay again.”

Feb 13, 2008 by Scott from Greenville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful place, very comfortable.
• Indoor pool area was very cold outside of the pool.

“Great place to stay. Very convenient to NY and PA. Close to good restaurants and shopping. Indoor pool and workout facility an added bonus.”

Dec 13, 2007 by Marcie from Lincoln, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location. It is close to many restaurants and points of interest.
• We ended up getting a handicapped room because all the other rooms were full.

“This hotel overall, was very nice. The location is great and the hospitality is outstanding. It has restaurants both inside, and within walking and short driving distance, that are very good. There are also many places to shop right near by. The room was very comfortable and clean. It also has an indoor pool and Jacuzzi. The only thing that I didn't like was the fact that there was a big party going on, so almost all the rooms were full, and we ended up in a handicapped room. It was also a little loud because of all the people going to their rooms from the party. However, this is the second time I have stayed here and the first time there were no problems. I will def be staying here again and I would def recommend this hotel!”

Dec 12, 2007 by Ed from Hanover, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and helpful staff. Very comfortable bed and a quiet heating system. Had one drink in the lobby bar and was very comfortable.
• Could probably use a fast food facility or a continental breakfast.

“I will be traveling frequently to this area and will most likely stay at this hotel again. They did not have a secure parking area (garage) but I was very confident leaving my vehicle in the assigned lot. Very little foot traffic outside and the lot was only a few steps from the hotel. The room was very clean and up dated and probably the most comfortable bed that I have had in any hotel. I spend around 30 nights per year on the road. Great value for the money.”

Dec 4, 2007 by Jonathan from Allentown, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Workout facility was well organized.
• I found the bath to be less than sparkling!

“OK, nice property but it seemed to be a bit overstressed by all the activity it had going on. Perhaps they are short on staff but there were some noticeable signs of the property, which is relatively new, to be a bit less than Peristine.”

Oct 31, 2007 by Craig from Riverhead, NY
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[9]

• Great pool and good food.
• Rooms not very clean, pool has no bathroom nearby, health club needs changing rooms, room window leaked during rain.

“Good location off route 1, friendly staff, good size rooms and bathrooms. Hotel can use updating of rugs, rooms could be cleaner.”

Oct 18, 2007 by Mona from Aliso Viejo, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Good service, pleasant room, great bed, convenient locations.
• Room was not cleaned by 3pm.

“This hotel is very convenient to Princeton and the surrounding area. The staff is very accommodating and quick to correct any problems. I have returned many times to this hotel and have been very happy with my stays.”

Oct 17, 2007 by Elizabeth from New York, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Nice staff, good food, great pool, hot tub, working room safe.
• Our hotel door wouldn't lock, shard of glass at pool, cockroaches, took long time to change rooms.

“The hotel looked fine. Then we found our hotel room door wouldn't lock, it took forever to change rooms, no fridge in second room, no robe or any extras promised, a used bottle of mouthwash waiting for us. Disgusting! Cockroaches on the walls, found a large shard of glass in the pool area, very dangerous with kids running around. The staff was very nice though, the place was pretty, the bed was very comfortable, room service was very good, the pool and hot tub were wonderful (with the exception on the broken glass) I doubt Id stay there again though.”

Oct 14, 2007 by Gary from Silver Spring, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[5]

• The staff was extremely friendly and helpful.
• The hotel was located in a largely vacant commercial development that depressed the surrounding environment.

“The facility was serviceable. The hotel offered no amenities, but the staff was extremely helpful. The surrounding shopping center is largely vacant, forcing guests to travel some distance for food and entertainment. The hotel's restaurants and very basic and service is of a moderate quality.”

Oct 11, 2007 by Larry from Bronx, NY
Overall Rating: 5
Cleanliness:[4] • Staff:[3] • Location:[6]

• Convenient location, nice room furnishings.
• Rooms were not well cared for. First night, room had broken A/C unit, and carpet in sink area stained.

“The manager should be replaced. The hotel is being run into the ground. Have noticed a major drop in quality this year. Dirty halls, elevator, and rooms. Rooms not being kept up. Doors squeaky, dishes languish in the hall, amenities not well looked after. Desk staff is not only mostly incompetent, but some can't even converse effectively in English. Attempt at getting basic driving directions was a disaster.”

Oct 9, 2007 by Larry from Bronx, NY
Overall Rating: 4
Cleanliness:[2] • Staff:[3] • Location:[8]

• Convenient location and nice room furnishings.
• Service has plummeted. Rooms dirty & in disrepair. Dishes in hallways all day. Desk staff incompetent.

“The Westin Princeton Hotel is no longer deserving of its 4 star ranking. Manager Fournier has virtually run it into the ground. There is literally no one "at the wheel". Desk staff on check in was cold and sirly. First room, had A/C unit with bad bearings and could not be kept on, but windows faced noisey Rte. 1, so fresh air was not an option. Carpet was stained, bathrooms dirty. Some furniture was in disrepair also. Dishes put out by maids in the morning were still sitting in the unvaccuumed hallways until after dinner. Hallways and elevators were filthy. 5th floor "Starwood Preferred" lobby area morning coffee and token supply of mini-pastries ran out in minutes. Calls to desk to replenish were ignored and promises made with no intent to fill. Hotel is stingy with the amenities. If you provide "coffee and" for your preferred guests, put out ample supply. Hotel has no concierge. Desk manager claims all are trained to provide that service. Simple restaurant suggestions are not well addressed when I asked for driving directions to downtown Princeton (the town where this hotel is located!) one staff member said he didn't know, and the other desk person could not speak English well enough to explain how to get out of the hotel parking lot. It seems to me that the staff, which look good in their suits/smart uniforms, are being hired based on their diverse racial profile, and not on their level of competence to do their jobs. Even on the simplest tasks, like programming our room keys, we had to ride the elevator down several times to get our electronic keys to 2 different rooms to work! One chamber maid ignored out "Do Not Disturb" door hanger and banged on the door. When I pointed to the sign, she did not apologize, but pointed to a list she had been given to clean the room early. I used to love staying at this property when I visited Princeton. Now I think I'll skip 4 star bidding to avoid this place. The Marriott & newly refurnished”