User Reviews for Westin Princeton at Forrestal Village

Research User Reviews for Westin Princeton at Forrestal Village (21-40 of 184)

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May 18, 2008 by Judy from Middletown, DE
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[9]

• Location was excellent.
• Bimi restaurant-Japanese Steak House.

“The location of this hotel is easily accessible. However, you may want to eat prior to arrival or head back out after checking in. The on-site restaurants were lacking to say the least.”

May 8, 2008 by Zk from Manhasset Hills, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attention to detail was wonderful!
• Wish I could have stayed longer.

“Great place to stay. Great for runners.”

May 6, 2008 by Scott from Oshawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location in secluded area, no road traffic noise etc.
• There were no stairwells close to the elevators, making use of stairs difficult.

“Great hotel for the business traveler. Better than usual food quality which was much appreciated.”

May 1, 2008 by Karen from Columbus, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• Good location near the Princeton University Campus.
• Housekeeping was non-existent.

“We've stayed at this hotel several times while visiting our daughter who is a student at Princeton. The location and rooms are excellent. This past stay (over a weekend) it was almost impossible to get any housekeeping service at all (even to freshen up the room). The first day I stopped at the desk at 6:30 PM just to let them know that no one had ever come. On the second day we were out again most of the day and arrived back at about 6PM-no housekeeping for a second day in a row. We made the beds and left for dinner at 7PM. When we got back around 9:30 PM we saw the housekeeping going down the hall just finishing up. Front desk staff was nice but obviously they couldn't do anything about the situation.”

Apr 22, 2008 by Tom from Takoma Park, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• The staff was extraordinary.
• No bellman on Saturday.

“Great hotel, great service. Not fully blown luxury, but very well done and the best in Princeton. Absolutely worth a premium over the other local chain hotels.”

Apr 22, 2008 by Matthew from Sayreville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean hotel, courteous staff, great location.
• None.

“Second time staying here. Hotel Restaurant is a touch pricey but very good.”

Apr 21, 2008 by Annie from Braintree, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, attractive rooms.
• Not really a 4star hotel in my opinion.

“It was a nice hotel, but not super deluxe.”

Apr 18, 2008 by Laurie from Warren, VT
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[7]

• The lobby was beautiful.
• The room was very corporate and lifeless.

“Great for business travelers not for romance or leisure.”

Apr 17, 2008 by Bob from Princeton, NJ
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Quiet, comfortable, nice pillows.
• HVAC needs work, plastic cups in bath cheapened experience.

“If the HVAC had worked properly, the experience would have been quite different. But even with the thermostat turned down to 50, hot air continued to blow in all night long. And unfortunately, you could only open the window about four inches to prevent suicide attempts and even then, the thick curtains had to be pulled way back in order for any air to make it into the room. One electrical outlet seemed to need work. And as noted above, disposable plastic cups seemed out of place in an otherwise 4 star room.”

Apr 16, 2008 by Todd from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pool was warm, room met expectations.
• Same quality as Hyatt Princeton, which is only 3-star.

“This Westin falls between a 3-star and 4-star. It is on par with the nearby 3-star Hyatt and Doral. Rooms and lobby are nice but not ultra-luxor, rooms have plastic cups and no flat-screen TV; hallways are generic like a Hilton. The first time we stayed here the pool was freezing; this time it was quite warm (but the Jacuzzi was lukewarm). Overall good, would stay here again.”

Apr 7, 2008 by Ed from Cary, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• When the room was not ready they offered Wi-Fi connection free.
• I was on the second floor and there was an unusual odor that was offensive.

“Very pleasant stay with accommodating staff.”

Mar 30, 2008 by Polly from Jamaica Plain, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean and comfortable.
• Heavenly bed not as comfortable as other stays.

“Clean, upscale, convenient location. Four star, very pleasant.”

Mar 25, 2008 by Lesly from Lagrangeville, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service.
• Room was small.

“Good customer service, room was small and cramped.”

Mar 7, 2008 by Jen from Pasadena, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was great and beds super comfy.
• We didn't get our toiletries and coffee supplies restocked everyday so some days we had to call to get wash clothes or cups.

“Nice place if you need a comfy bed. The kids were bored but we spent most of our time in near by Princeton. For a 4 star hotel I expected a few more amenities in the room, a shower cap would be nice. One day we had no wash clothes, but hotel was quick to fix it. We would stay again.”

Feb 13, 2008 by Scott from Greenville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful place, very comfortable.
• Indoor pool area was very cold outside of the pool.

“Great place to stay. Very convenient to NY and PA. Close to good restaurants and shopping. Indoor pool and workout facility an added bonus.”

Dec 13, 2007 by Marcie from Lincoln, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the location. It is close to many restaurants and points of interest.
• We ended up getting a handicapped room because all the other rooms were full.

“This hotel overall, was very nice. The location is great and the hospitality is outstanding. It has restaurants both inside, and within walking and short driving distance, that are very good. There are also many places to shop right near by. The room was very comfortable and clean. It also has an indoor pool and Jacuzzi. The only thing that I didn't like was the fact that there was a big party going on, so almost all the rooms were full, and we ended up in a handicapped room. It was also a little loud because of all the people going to their rooms from the party. However, this is the second time I have stayed here and the first time there were no problems. I will def be staying here again and I would def recommend this hotel!”

Dec 12, 2007 by Ed from Hanover, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and helpful staff. Very comfortable bed and a quiet heating system. Had one drink in the lobby bar and was very comfortable.
• Could probably use a fast food facility or a continental breakfast.

“I will be traveling frequently to this area and will most likely stay at this hotel again. They did not have a secure parking area (garage) but I was very confident leaving my vehicle in the assigned lot. Very little foot traffic outside and the lot was only a few steps from the hotel. The room was very clean and up dated and probably the most comfortable bed that I have had in any hotel. I spend around 30 nights per year on the road. Great value for the money.”

Dec 4, 2007 by Jonathan from Allentown, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Workout facility was well organized.
• I found the bath to be less than sparkling!

“OK, nice property but it seemed to be a bit overstressed by all the activity it had going on. Perhaps they are short on staff but there were some noticeable signs of the property, which is relatively new, to be a bit less than Peristine.”

Oct 31, 2007 by Craig from Riverhead, NY
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[9]

• Great pool and good food.
• Rooms not very clean, pool has no bathroom nearby, health club needs changing rooms, room window leaked during rain.

“Good location off route 1, friendly staff, good size rooms and bathrooms. Hotel can use updating of rugs, rooms could be cleaner.”

Oct 18, 2007 by Mona from Aliso Viejo, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Good service, pleasant room, great bed, convenient locations.
• Room was not cleaned by 3pm.

“This hotel is very convenient to Princeton and the surrounding area. The staff is very accommodating and quick to correct any problems. I have returned many times to this hotel and have been very happy with my stays.”

Oct 17, 2007 by Elizabeth from New York, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Nice staff, good food, great pool, hot tub, working room safe.
• Our hotel door wouldn't lock, shard of glass at pool, cockroaches, took long time to change rooms.

“The hotel looked fine. Then we found our hotel room door wouldn't lock, it took forever to change rooms, no fridge in second room, no robe or any extras promised, a used bottle of mouthwash waiting for us. Disgusting! Cockroaches on the walls, found a large shard of glass in the pool area, very dangerous with kids running around. The staff was very nice though, the place was pretty, the bed was very comfortable, room service was very good, the pool and hot tub were wonderful (with the exception on the broken glass) I doubt Id stay there again though.”

Oct 14, 2007 by Gary from Silver Spring, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[5]

• The staff was extremely friendly and helpful.
• The hotel was located in a largely vacant commercial development that depressed the surrounding environment.

“The facility was serviceable. The hotel offered no amenities, but the staff was extremely helpful. The surrounding shopping center is largely vacant, forcing guests to travel some distance for food and entertainment. The hotel's restaurants and very basic and service is of a moderate quality.”

Oct 11, 2007 by Larry from Bronx, NY
Overall Rating: 5
Cleanliness:[4] • Staff:[3] • Location:[6]

• Convenient location, nice room furnishings.
• Rooms were not well cared for. First night, room had broken A/C unit, and carpet in sink area stained.

“The manager should be replaced. The hotel is being run into the ground. Have noticed a major drop in quality this year. Dirty halls, elevator, and rooms. Rooms not being kept up. Doors squeaky, dishes languish in the hall, amenities not well looked after. Desk staff is not only mostly incompetent, but some can't even converse effectively in English. Attempt at getting basic driving directions was a disaster.”

Oct 9, 2007 by Larry from Bronx, NY
Overall Rating: 4
Cleanliness:[2] • Staff:[3] • Location:[8]

• Convenient location and nice room furnishings.
• Service has plummeted. Rooms dirty & in disrepair. Dishes in hallways all day. Desk staff incompetent.

“The Westin Princeton Hotel is no longer deserving of its 4 star ranking. Manager Fournier has virtually run it into the ground. There is literally no one "at the wheel". Desk staff on check in was cold and sirly. First room, had A/C unit with bad bearings and could not be kept on, but windows faced noisey Rte. 1, so fresh air was not an option. Carpet was stained, bathrooms dirty. Some furniture was in disrepair also. Dishes put out by maids in the morning were still sitting in the unvaccuumed hallways until after dinner. Hallways and elevators were filthy. 5th floor "Starwood Preferred" lobby area morning coffee and token supply of mini-pastries ran out in minutes. Calls to desk to replenish were ignored and promises made with no intent to fill. Hotel is stingy with the amenities. If you provide "coffee and" for your preferred guests, put out ample supply. Hotel has no concierge. Desk manager claims all are trained to provide that service. Simple restaurant suggestions are not well addressed when I asked for driving directions to downtown Princeton (the town where this hotel is located!) one staff member said he didn't know, and the other desk person could not speak English well enough to explain how to get out of the hotel parking lot. It seems to me that the staff, which look good in their suits/smart uniforms, are being hired based on their diverse racial profile, and not on their level of competence to do their jobs. Even on the simplest tasks, like programming our room keys, we had to ride the elevator down several times to get our electronic keys to 2 different rooms to work! One chamber maid ignored out "Do Not Disturb" door hanger and banged on the door. When I pointed to the sign, she did not apologize, but pointed to a list she had been given to clean the room early. I used to love staying at this property when I visited Princeton. Now I think I'll skip 4 star bidding to avoid this place. The Marriott & newly refurnished”

Oct 1, 2007 by Jeff K. from Princeton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean.
• Had to pay for internet service and food was expensive.

“Clean, great service, excellent beds but you have to pay for all the extra's internet, expensive food etc. So not so family friendly and for a quick business trip you could get your moneys worth elsewhere.”

Sep 12, 2007 by Jamie from St. Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Service. Food. Drink.
• Place is pretty dead.

“A great hotel, but the "village" it's in has very few shops left that are up and running. And an old food court is now a gym. So not much to do in the area.”

Sep 10, 2007 by Ellen from Gaithersburg, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Attractiveness of surrounding square and easy parking.
• Shabbiness of the 4th floor -drunken guests at 3:00a.m.

“Easy to get to from major highways, rt. 1,us 95. Exceptionally accommodating and friendly staff and glistening logy with a charming outdoor courtyard for eating/drinking. You feel as though you are in a town square. I'd certainly stay there again.”

Sep 10, 2007 by Jim from Philadelphia, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• Price.
• Charging for wireless access and an empty space were the mini fridge goes.

“It is dated the ac was poor at best and it look like a 70s room with a 90s upgrade. It is time the Westin move into the 20th century and gives us free internet!”

Aug 16, 2007 by Ben from Hilton, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Overall, a decent hotel.
• The pool was in unacceptable condition. It needed to be cleaned very badly.

“If you're a business traveler, this hotel is probably a good bet. I was disappointed that there was no free wife. I was even more disappointed by the poor condition of the pool - it appeared to have not been cleaned in quite some time.”

Aug 1, 2007 by Tracey from Westminster, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• They gave us a kids' club goodie bag for our 1 1/2 year old daughter.
• The room was very small and very hot, even with the AC on.

“Overall it was a good experience and we were relatively pleased. The room was tiny and that was a problem since we needed to put a crib and fridge in it. The AC barely worked, and the room was always hot. We'd requested a crib and fridge, neither of which was in the room when we checked in. It took several hours to get both. They charged $9.95 a day for internet access when most 4 star hotels offer it for free. But the staff was very friendly, the food in the restaurants was good, the bed was comfortable, the hotel was clean and pretty, and they were very kid friendly with their free "kid's club kit" that had things like outlet plugs and a first aid kit. There was a fair going on at that shopping center, so that was a big inconvenience/problem. When a friend of ours came to visit us at the hotel, she was not allowed into the hotel lot and had to walk quite far from where the police made her park. Otherwise, the location was nice. Probably would stay here again for a short stay.”

Jul 31, 2007 by Denis from Sarasota, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• I liked most everything about this hotel.
• No complaints whatsoever. Staff was very courteous.

“I would recommend this hotel to any of my friends!”

0 of 1 people found this review helpful.

Jul 16, 2007 by Jasmin from Port Jefferson Station, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very pleasant staff, very clean linens, and nice restaurants.
• I wish there were suites.

“Excellent staff and very helpful. Clean rooms with extra white down comforters, nice pool indoor and outdoor. The restaurant is very upscale and the food is great.”

Jul 3, 2007 by Wendy from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The beds really are comfortable.
• The fan goes on automatically with the light in the bathroom. I prefer two separate switches.

“Reasonably luxurious, slightly small rooms and bathrooms but fully equipped.”

Jun 29, 2007 by John from Mount Joy, PA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Location was good.
• Air conditioning was not very cool.

“Hotel was fine.”

Jun 3, 2007 by Andrew from New York, NY
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[7]

• The lobby.
• Outdoor pool was closed. Towels were not delivered, Housekeeping came in without knocking.

“I was unhappy because prior to arrival I was told that the outdoor pool is open. My 5 year old daughter was very excited. It turns out it had not even been opened for the season. I called for towels at 7:00PM to give my daughter a bath. After several calls they arrived at 11:00PM. A little late to put a 5 year old to bed. When I told this to the front desk the following day they asked me if they should have housekeeping come know because we were leaving for a few hours. I suggested they come at 11:30Am. .At 4:45PM I returned to my room that had not been attended to. On the day of checkout they decided that 8:30Am was the right time to clean my room? Not a good experience.”

May 30, 2007 by Dan from Coraopolis, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed, linens, and comforter were incredibly comfortable.
• Had Pepsi machines, not coca-cola; food in restaurant to pricey, along with room service.

“Overall, very nice hotel. I would love to have a bed and linens as comfortable as them at home.”

May 7, 2007 by Mona from Aliso Viejo, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

“Excellent choice for the business traveler or Princeton visitor. The quality of service is very high. The staff graciously went above and beyond.”

Apr 20, 2007 by Karl from Madison, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Staff was friendly. Room was clean and comfortable.
• Room was a little smaller than expected for a 4 star place but was fine.

“The west in hotel offers comfortable accommodations and a friendly staff. The fitness room was above par. We enjoyed our stay and will return.”

Apr 19, 2007 by Jana from Annapolis, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very accommodating. Hotel was upscale.
• The hotel seems to have issues with room keys - they do not work.

“Lovely hotel with very accommodating staff. Nice restaurants and lobby. Great location for business travelers. The only draw back was that there seems to be an issue with room keys that do not work. We had to have new keys replaced twice and they still did not work.”

Mar 25, 2007 by Janet from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, comfortable, and quiet.
• Nothing negative to note.

“We stayed here while visiting Princeton university. The hotel was reasonably close to campus, was very clean, had comfortable beds, was quiet, and had nice treadmills (the only equipment I used) in the exercise room. Great place to stay!”

Mar 21, 2007 by Nelson from Tuxedo, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• We enjoyed our lunch at fresh restaurant.
• Need to up grade there rooms.

“It snowed that weekend and they did a poor job removing the snow from the walkways & parking lot.”

Mar 13, 2007 by Jenny from Mercerville, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[7]

• Plenty of hot water for shower.
• Pool not open, confusion of room assignments.

“I was very disappointed that the pool was not open at all during our stay. My husband and I had been looking forward to the hot tub. I don't think there was any reason to close the pool other than lack of lifeguard staff. For what we paid, it would have been nice to know the pool was not going to be open. The rooms were not that nice for a 4 star hotel compared to other 2 and 3 star hotels we have been to in the past. The much advertised bed and bedding was okay, not that great. The hotel staff sent another guest to our room by mistake, disturbing our privacy.”

Mar 2, 2007 by Marc from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Impressive service, location, restaurants.
• Not a 4- or 5-star west in. Very bland to scruffy decor, furnishings.

“I just did. I would write more, but what's the going rate?”

Feb 23, 2007 by Mindy from Brooklyn, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• The beds were so comfortable.
• The pool was under construction.

“Wonderful hotel, with courteous service. ”

Feb 22, 2007 by Chou from New York
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendly staff, comfy bed.
• Not close to attraction.

“The director of outlet, to our surprises, greeted late check-it guests with warm hot tea, beautifully decorated, at the restaurant after the hot apple cider was out. It was a good experience staying at this hotel. This was the third time we chose to stay at this hotel, although it's not on the way to our destination. We will visit again.”

Feb 22, 2007 by Frank from Manorville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Friendly Staff First Class.
• Indoor Pool Was non Functional.

“Very Friendly staff, first class all the way, was not happy to find out that the indoor pool was not working as this was one of the reasons we wanted to stay. Great continental breakfast and the staff there was great! Room service menu was limited and the cost was on the high side, especially $4.00 for a 16 oz bottle of soda, that was a little out of hand! Checkout fast and hassle free!”

Feb 14, 2007 by Daniel from Providence, RI
Overall Rating: 5
Cleanliness:[2] • Staff:[8] • Location:[8]

• Mattress and comforters were very comfortable.
• Coffee pot did not work well. Bathroom was dirty. Refrigerator was unplugged & difficult to plug in. hallways were unvacuumed.

“I have stayed at Westin hotels before & was usually quite satisfied. However, this Westin was a big disappointment.”

Feb 8, 2007 by Summer from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Decor was great, also appreciated the breakfast.
• The heater in my room was broken - I was freezing!

“Everything was great except for the heat in the room. I turned up the heater over night, thinking it would warm up, but it was still blowing out cold air when I woke up. I called and they offered to come a look at it, but I was in my pajamas and didn't want someone in my room so I just stayed cold and worked with the bathrobe on. ”

Jan 1, 2007 by Barry from Westfield, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very accommodating.
• The pool was too cold.

“A very nice hotel very close to Princeton. A great getaway.”

Dec 26, 2006 by Lauren from Potomac, MD
Overall Rating: 8
Cleanliness:[2] • Staff:[10] • Location:[7]

• Staff was friendly and accommodating.
• Room was not clean.

“Friendly staff--very helpful from the time we made the reservation. Responsive to concerns we had with the room (lack of cleanliness). Beds very comfortable! Only problem was cleanliness-room was not as clean as it should have been.”