User Reviews for Extended Stay America West Windsor

Research User Reviews for Extended Stay America West Windsor (1-20 of 67)

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Aug 20, 2009 by Donna from Hanahan,SC
Overall Rating: 2

• there was only one glass and the stove did not work

“the water pressure would just go to none.”

Sep 26, 2008 by sameer
Overall Rating: 1

• None.
• Everything.

“No water fountain in the hotel or in the vending machine. Only 2 pillows for a room hmmm. No alarm clock or a way to check the time, no way. Better carry one with you. No way to take a print out. Staff says printer is broken and there is no way to use the available one even for a single sheet. No lobby facilities, I mean none only area to sit 2 persons. Strange hotel.”

Sep 10, 2008 by Letrice from East Windsor, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• I loved the kitchen area with the fridge and there were a good amount of tables.
• The shower curtain was dirty and the shower was too small. The bed was also too small.

“I was very pleased with the full size fridge freezer and microwave. There was also a nice stove and kitchen ware. The room was generally clean as well. I was a bit disappointed with the bathroom. It was small and the shower curtain was dirty. There was not enough soap in the bathroom. There were no extra papers or guides in the room to welcome the guest or tell about the local area. I had to call the front desk for restaurants and other info. There was no Bible or yellow book in the room either.”

Sep 8, 2008 by Je from Nanuet, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[10]

• Price and location.
• Cleanliness, staff.

“A basic room at a reasonable price. The room I got had a bad smell. I figured the soaking carpet under the A.C. unit was the cause of the smell. Staff did not seem too eager to investigate.”

Aug 29, 2008 by Mark from Coatesville, PA
Overall Rating: 4
Cleanliness:[7] • Staff:[10] • Location:[7]

• The clerk was very patient and did everything she could to help me.
• The keys to the first two rooms they gave me did not work and I had to keep going down to the desk to get moved to a new room.

“The first two rooms were not accessible with any keys that they had. The third room was a smoking room, and the fourth room did not have the A/C on and was close to 100 degrees in it. I had to run the A/C and open the freezer and refrigerator and turn them way down to get the room comfortable. All this, while I was trying to right an important report for work. I would never go there again.”

Aug 20, 2008 by Scott P. from Ellettsville, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[2]

• The room was very nice, as expected with Extended Stay.
• The location and surrounding roadways are horrible.

“The hotel was nice, as can usually be expected with Extended Stay. However, the location of this hotel in the city of Princeton was horrible. The road system in the city, along with most of New Jersey, is terribly confusing and inefficient. Most of the roads have concrete dividers preventing cross-traffic turns, and drivers are not allowed to turn at the majority of the intersections. Instead, there are "U Turn" exits every few miles that aren't actually "U Turns" but just overpasses with on/off ramps. Having lived most of my life in the Midwest, this system made little to no sense to me. The majority of the businesses and the restaurants in the area also close by 10 pm.”

Aug 7, 2008 by Charles from Brooklyn, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[7]

• Location to restaurants, other towns, all needed entertainment.
• The staff was a bit cold and not very friendly. Felt like just a number.

“Clean rooms, great location and reasonable rates make this hotel a good stay for the money.”

Jul 22, 2008 by Desmia from Jersey City, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[1] • Location:[3]

• The kitchenette.
• No pool.

“I waited for about 20 min at the front desk before one of the ladies got off a personal call to take care of me. The hotel was clean, but no pool no ice maker.”

Jul 15, 2008 by Scott from Hawthorn Woods, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Service was friendly, room was clean and nice.
• We were unable to had a room with 2 beds. I also wanted room service.

“The overall hotel stay was above average. First, my friend and I were unable to had 2 beds, which was disappointing. Also, the hotel lacked room service for short visits, which I also didn't like. However, the room was very nice, with a good kitchen and was clean. The associates at the front desk were very friendly as well, providing good restaurant recommendations as well.”

Jul 12, 2008 by Rich from Bakersfield, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[3]

• The lady at the front desk who checked us in was very nice.
• They charge extra money for a double bed request - Outrageous!

“Hard to get to - hotel highway its located on has no turnarounds for several miles. Plain looking, inflexible management, strong odor.”

Jul 9, 2008 by Victoria from River Falls, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• The staff really was friendly and helpful. Took their jobs seriously.
• It is designed for a traveler with a car and I did not have one on my trip. For me, it was less convenient.

“The hotel staff are nice and helpful. The hotel is clean, orderly and generally well-run. It would be more ideal for a traveler with a car as there are few places one can walk safely from this hotel. I would definitely recommend this place for a traveler with a car.”

Jun 10, 2008 by Charlie from Murray, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• It had a kitchen, and privacy without maid service.
• Nothing.

“NA.”

Jun 2, 2008 by Cheryl from Stahope, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Full kitchen, great price.
• No frills.

“Awesome for what it was designed for. Extended stays. We were only there overnight. Kitchen was impressive, but unnecessary for our needs.”

May 28, 2008 by Gabriel from Somersest, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Professionalism of the staffs, great amenities in general.
• Smoking areas should be created for smokers.

“No doubt the hotel is very neat, nice and everything is excellent.”

May 27, 2008 by Donna from Antioch, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Full size fridge in room. Comfortable chair.
• Odd smell in the hallways.

“The Extended Stay America hotel is a no frills place that was just as I expected.”

May 22, 2008 by Edward H. from Johnstown, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• Convenient location.
• Minor problems in room.

“This Extended Stay America was not as high quality as the other one in the Princeton NJ area. There were problems with several items in the room although the room provided the basic that we were looking for in lodging.”

May 17, 2008 by Lois from Tampa, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Convenient to Lawrence, NJ.
• Queen bed was small.

“We stayed here May 8-11, 2008 to visit relatives in NJ. It is right off Highway 1 & our room on the second floor faced the highway. There was traffic noise unless the fan for the air conditioner/heater was on. Friendly front desk staff. The desk is only open from 7:00 a.m. to 11:00 p.m. A telephone in the lobby is available to summons assistance outside of those hours. The room was adequate but the queen bed was small (or we are too large. We have a king size bed at home). The kitchen had dishes/utensils for 2, regular size refrigerator, two burner stove, microwave. Negatives (minor): There was a burn mark on the kitchen counter top, the hair dryer in the bath which was wall mount actually resided on the sink top, the bath/shower lever that controls the water was stuck in the shower mode, and the last night we stayed we heard the TV in the room next door all night. Guess we could have complained but we were leaving the next day anyway. Positives: The internet access for the entire stay was $4.99. Ample clean towels & more available from front desk for the asking, they did give us additional dishwashing detergent (little packets good for a few dishes), an additional pillow (only one) when requested, they accept animals (we heard dogs barking at the end of the hall).”

May 14, 2008 by Vj from Columbia, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“Dirty. Staff is very unhelpful. I have seen better maintained pools in the third world.”

May 12, 2008 by Shin from Lawrenceville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• ESA is has everything I need.
• If only they had a gym!

“The staffs are so nice, and rapidly answer to my needs. It has kitchen, guest laundry, vender, room refresh service, and safe location. Perfect!”

Apr 28, 2008 by Robert from Hollidaysburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was outstanding.
• Televisions need upsized.

“Rooms clean, staff very considerate, definitely stay again.”

Apr 21, 2008 by Robert from Hollidaysburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The people at check in were outstanding.
• The televisions need to be upsized.

“If the televisions were larger, I think you would a lot more business, otherwise outstanding.”

Mar 24, 2008 by Danny from Crescent, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very professional.
• No breakfast buffet.

“My stay there was great. Very peaceful. At first the TV in the room was only a 19" TV. I asked for a bigger one. The general manager personally walked me from room to room and found me a room with a 25" TV at no extra charge. I would defiantly stay there again.”

Mar 13, 2008 by Debra from Reading, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Surprised and happy it had kitchen facility in room.
• Bed was hard as a rock.

“When I arrive to check in they did not have a room for me.”

Feb 15, 2008 by Rick from Mount Holly, NJ
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[6]

• Leaving.
• The condition of the hotel is horrible.

“Checked in and entered room. Room was very cold, turned heating unit on and the room slowly heated up. Temperature of room very difficult to control. Attempted shower the next morning. Shower condition was absolutely horrible. Plumbing in very bad condition. Change rooms two time. Got new room still with weak plumbing, but was too tired to go through this anymore. staff was courteous in changing room but took no time to examine room prior to me moving. They could have inspected rooms prior to flipping me from bad to worse to bad. Also, internet service was very weak.”

Dec 20, 2007 by Carolyn from Cincinnati, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[8]

• One of the staff members was wonderful. She came outside to flag me down when I was lost.
• When I called for directions at 11pm I was told there was no one on the front desk just an answering service (not true).

“This hotel is not fancy like the local Hyatt, Marriott and Weston, all of which Ive stayed at, but it's cheaper, too. It's very convenient to Princeton, but tricky getting into from rt. 1 with confusion of mall across the road and many exits. I went in circles a bit. Room was clean and simple and had everything I needed. I like having kitchen facilities and access to washer/dryer. One staff member (late night) was very nice but others disinterested to curt. When I called for directions, I was given incorrect directions and then when I called back at a little after 11pm, the receptionist told me there was no one on the front desk and couldn't help me.”

Nov 24, 2007 by Angela from Colorado Springs, CO
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[8]

• It was affordable, but I stayed in nicer places for the same price.
• The staff could have been more helpful.

“It was sufficient for my needs, but I submitted a request for the same price and star level in the same location and ended up in a much nicer property, the Homewood Suites.”

Nov 14, 2007 by Ted S. from Bethesda, MD
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[4]

• Full kitchen.
• Demanded drivers license number to check in.

“Understaffed, no shampoo in room (available on request), only one double bed, not very comfortable, minimal staff. Ok if need a full kitchen and basic accommodations for long term stay, not recommended for short term.”

Nov 12, 2007 by Cindi from Barnegat, NJ
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Location.
• It was dirty stains on sheets.

“I've stayed at this motel before. The quality of the place keeps changing because they keep changing management. A year ago, this place was immaculate. They need to improve their housekeeping staff's skills.”

Nov 5, 2007 by Paul from Willingboro, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location and excellent staff.
• Nothing.

“Great place to stay.”

Sep 19, 2007 by Bob from Bowie, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[2]

• Hotel was very clean.
• Hard-to-get-to location.

“This hotel is very average but clean and rather new.”

Aug 30, 2007 by Normand from Pittsfeild, MA
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location.
• Hardest bed I ever slept on.

“The location was great, and the out side was nice, minor problems checking in, trying to charge a different rate on top of what I had already paid. The room was ok, small, there was left over milk in the fridge from the last guest. The bed was the hardest I have ever slept in. I got the worst sleep. On top of that, the AC smelt moldy and sent me into a bad allergy attack. To say the least, I was not pleased.”

Aug 26, 2007 by Christina from Hartford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It had kitchenette saves money on dining out.
• Only one person a desk during busy times.

“The hotel was well lit, clean and staff was friendly. I would stay here again and recommend it to friends.”

Aug 26, 2007 by Raymond from West Warwick, RI
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[4]

• The price.
• Not very clean. No basic amenities dish soap etc.

“Hotel was decent. The room overall was nice, needs to be cleaned better, and the appliances were kind of gross. No dish liquid or paper towels but yet there is a kitchen. The clerk was helpful and nice. Overall it was ok could have been much worse.”

Aug 22, 2007 by Jobi from South Windsor, CT
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• Location was great for the stay. It is located very close to all famous restaurants in NJ.
• The rooms were not clean. There was some smell in our room which we couldn't sleep well. Worried about that always! Worried whether the bed is clean.

“I do not recommend this hotel to anybody. Cleanliness is very poor in this hotel.”

Aug 13, 2007 by Kerri from Pine Forge, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff.
• Carpets and recliner stained and smoke alarm dangling.

“Some rooms were better than others.”

Aug 4, 2007 by Kerri from Pine Forge, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean and accommodating.
• Had no restaurant.

“Almost 3-star.”

Jul 12, 2007 by Joe from Ocean City, MD
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly staff.
• No facilities for food or recreation.

“For the price we paid, all we got was bare minimum. No toilet items (shampoo, mouth wash etc.). Contained a kitchenette that we didn't use. Have stayed at nicer hotels with many more amenities including complementary breakfast for close to what we paid for this place.”

Jul 2, 2007 by Barry from Yardley, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[6]

• Inexpensive.
• No amenities (pool, fitness, breakfast, or shampoo).

“Basic suites hotel on Rt.1 just south of Princeton. No amenities (pool, fitness, breakfast etc.) & not fancy, but very safe. For the star rating 2, relatively clean & new.”

Jun 11, 2007 by Elizabeth from Tuscaloosa, AL
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[6]

• People were nice.
• No room service unless there for 7 days.

“There were no people to check you out early in the morning, had to take your towels down to the lobby to get clean ones.”

Oct 5, 2006 by Paula from State College, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• It's location was good
• I find this hotel chain a very bare bones place-very plain and too simple

“The location was good but I don't care for this hotel chain”

Oct 3, 2006 by Nathan from Upper Marlboro, MD
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[4]

• I was able to open a window and there were screens. It was generally quiet.
• There was an intermittent clicking noise that disturbed my sleep (refrigerator?).

“Unless you specifically request through hotel. There is a per stay charge for internet access.”

Sep 30, 2006 by Laura from Brooklyn, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The desk clerk was very friendly and provided great service.
• Very noisy upstairs guests and the fire detector went off twice while I was trying to sleep.

“Great place to stay if you're on a limited budget. Surprisingly attentive service for the money.”

Sep 30, 2006 by Doug from Great Falls, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean and close to my conference location.
• On a busy one way road and close to dog kennel.

“A clean convenient location with full kitchen facility. Close to hwy 95.”

Sep 8, 2006 by Song from Gaithersburg, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Studio style, small kitchen, big refrigerator.
• House keeping only for stays at least 7 days.

“Clean, quiet, convenient facilities and in-out, best for long time stay (at least 7 days), or you have to do the house keeping yourself.”

Sep 1, 2006 by Diane from Cloquet, MN
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[5]

• Nothing.
• Charge for wireless, room filthy, moved us though, tried to change rooms 3times charge.

“Attempted to change rooms on arrival-they were going to charge me three times what I had already spent for a two bed room versus queen size. Went into the room and the toilet had not been flushed for weeks and made us physically ill. They did move us and placed us in a double room to make up the difference. Charged for wireless-thought that was odd considering it was for business travelers. No food place within walking distance at all.”

Aug 23, 2006 by Mark from Sandy Hook, CT
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[4]

• Had a shower in the morning.
• Smelled really bad. Tried to charge me an upgrade fee.

“Dirty comforters didn¿t match. smelled so bad that it¿s worth mentioning again.”

Aug 21, 2006 by Ted from Hueytown, AL
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[5]

• Can't think of anything.
• Hotel Desk staff.

“The desk staff did not speak enough English to be able to communicate with guest. In addition they were not trained on computers enough to solve even small problems.”

Aug 15, 2006 by David from Atlanta, GA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[6]

• The room had a small kitchenette.
• I was assigned a smoking room. The air conditioner was broken. The staff was decidedly unhelpful.

“I stayed at this hotel twice. For my first stay at this hotel, I was assigned a smoking room that smelled terrible. The hotel staff refused to give me another room. During my second stay at the hotel, my air conditioner did not work. The front desk staff were very unhelpful and told me that there were no other rooms and that it would take more than 36 hours before the maintenance would be able to look at the AC unit. I insisted on speaking to the manager who then assigned me to another room. Why did they tell me that there were no other rooms available when there were? In my new room, the phone did not work. The front desk again told me that they would refer the problem to maintenance who would look at the phone the next day. I asked to speak to the manager, and the lady at the front desk put me on hold. When she returned, she told me that the phone was now working. If the problem was so easy to fix, why were they unwilling to fix it until after I made a fuss? It seems that their default position is to avoid dealing with any problems until a customer goes out of his way to really complain. I would not stay here again.”

Aug 14, 2006 by Desiree from Missouri City, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• This hotel is a DUMP. Avoid it all costs!!
• This hotel is a DUMP. Avoid it all costs!

“My family was profoundly disappointed with "Extended Stay America West Windsor". This hotel was terrible. It smelled very bad. The staff was incompetent (only one person worked at the hotel and she did not know how to issue a second card key or even tell you which exit to take from the highway to get to the hotel - even though it was only 100 feet from the highway. The room was not clean when we got there.”

Aug 12, 2006 by Melissa from Erie, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The kitchenette and the beds.
• The office closes after 11 pm.

“This hotel was clean, and the rooms were pretty spacious. The room had a kitchenette that was nice, and the bed was very comfortable!”