User Reviews for Extended Stay America West Windsor

Research User Reviews for Extended Stay America West Windsor (21-40 of 65)

• Add Your Own Review »

Mar 13, 2008 by Debra from Reading, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Surprised and happy it had kitchen facility in room.
• Bed was hard as a rock.

“When I arrive to check in they did not have a room for me.”

Feb 15, 2008 by Rick from Mount Holly, NJ
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[6]

• Leaving.
• The condition of the hotel is horrible.

“Checked in and entered room. Room was very cold, turned heating unit on and the room slowly heated up. Temperature of room very difficult to control. Attempted shower the next morning. Shower condition was absolutely horrible. Plumbing in very bad condition. Change rooms two time. Got new room still with weak plumbing, but was too tired to go through this anymore. staff was courteous in changing room but took no time to examine room prior to me moving. They could have inspected rooms prior to flipping me from bad to worse to bad. Also, internet service was very weak.”

Dec 20, 2007 by Carolyn from Cincinnati, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[8]

• One of the staff members was wonderful. She came outside to flag me down when I was lost.
• When I called for directions at 11pm I was told there was no one on the front desk just an answering service (not true).

“This hotel is not fancy like the local Hyatt, Marriott and Weston, all of which Ive stayed at, but it's cheaper, too. It's very convenient to Princeton, but tricky getting into from rt. 1 with confusion of mall across the road and many exits. I went in circles a bit. Room was clean and simple and had everything I needed. I like having kitchen facilities and access to washer/dryer. One staff member (late night) was very nice but others disinterested to curt. When I called for directions, I was given incorrect directions and then when I called back at a little after 11pm, the receptionist told me there was no one on the front desk and couldn't help me.”

Nov 24, 2007 by Angela from Colorado Springs, CO
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[8]

• It was affordable, but I stayed in nicer places for the same price.
• The staff could have been more helpful.

“It was sufficient for my needs, but I submitted a request for the same price and star level in the same location and ended up in a much nicer property, the Homewood Suites.”

Nov 14, 2007 by Ted S. from Bethesda, MD
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[4]

• Full kitchen.
• Demanded drivers license number to check in.

“Understaffed, no shampoo in room (available on request), only one double bed, not very comfortable, minimal staff. Ok if need a full kitchen and basic accommodations for long term stay, not recommended for short term.”

Nov 12, 2007 by Cindi from Barnegat, NJ
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Location.
• It was dirty stains on sheets.

“I've stayed at this motel before. The quality of the place keeps changing because they keep changing management. A year ago, this place was immaculate. They need to improve their housekeeping staff's skills.”

Nov 5, 2007 by Paul from Willingboro, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location and excellent staff.
• Nothing.

“Great place to stay.”

Sep 19, 2007 by Bob from Bowie, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[2]

• Hotel was very clean.
• Hard-to-get-to location.

“This hotel is very average but clean and rather new.”

Aug 30, 2007 by Normand from Pittsfeild, MA
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location.
• Hardest bed I ever slept on.

“The location was great, and the out side was nice, minor problems checking in, trying to charge a different rate on top of what I had already paid. The room was ok, small, there was left over milk in the fridge from the last guest. The bed was the hardest I have ever slept in. I got the worst sleep. On top of that, the AC smelt moldy and sent me into a bad allergy attack. To say the least, I was not pleased.”

Aug 26, 2007 by Christina from Hartford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It had kitchenette saves money on dining out.
• Only one person a desk during busy times.

“The hotel was well lit, clean and staff was friendly. I would stay here again and recommend it to friends.”

Aug 26, 2007 by Raymond from West Warwick, RI
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[4]

• The price.
• Not very clean. No basic amenities dish soap etc.

“Hotel was decent. The room overall was nice, needs to be cleaned better, and the appliances were kind of gross. No dish liquid or paper towels but yet there is a kitchen. The clerk was helpful and nice. Overall it was ok could have been much worse.”

Aug 22, 2007 by Jobi from South Windsor, CT
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• Location was great for the stay. It is located very close to all famous restaurants in NJ.
• The rooms were not clean. There was some smell in our room which we couldn't sleep well. Worried about that always! Worried whether the bed is clean.

“I do not recommend this hotel to anybody. Cleanliness is very poor in this hotel.”

Aug 13, 2007 by Kerri from Pine Forge, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff.
• Carpets and recliner stained and smoke alarm dangling.

“Some rooms were better than others.”

Aug 4, 2007 by Kerri from Pine Forge, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean and accommodating.
• Had no restaurant.

“Almost 3-star.”

Jul 12, 2007 by Joe from Ocean City, MD
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly staff.
• No facilities for food or recreation.

“For the price we paid, all we got was bare minimum. No toilet items (shampoo, mouth wash etc.). Contained a kitchenette that we didn't use. Have stayed at nicer hotels with many more amenities including complementary breakfast for close to what we paid for this place.”

Jul 2, 2007 by Barry from Yardley, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[6]

• Inexpensive.
• No amenities (pool, fitness, breakfast, or shampoo).

“Basic suites hotel on Rt.1 just south of Princeton. No amenities (pool, fitness, breakfast etc.) & not fancy, but very safe. For the star rating 2, relatively clean & new.”

Jun 11, 2007 by Elizabeth from Tuscaloosa, AL
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[6]

• People were nice.
• No room service unless there for 7 days.

“There were no people to check you out early in the morning, had to take your towels down to the lobby to get clean ones.”

Oct 5, 2006 by Paula from State College, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• It's location was good
• I find this hotel chain a very bare bones place-very plain and too simple

“The location was good but I don't care for this hotel chain”

Oct 3, 2006 by Nathan from Upper Marlboro, MD
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[4]

• I was able to open a window and there were screens. It was generally quiet.
• There was an intermittent clicking noise that disturbed my sleep (refrigerator?).

“Unless you specifically request through hotel. There is a per stay charge for internet access.”

Sep 30, 2006 by Laura from Brooklyn, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The desk clerk was very friendly and provided great service.
• Very noisy upstairs guests and the fire detector went off twice while I was trying to sleep.

“Great place to stay if you're on a limited budget. Surprisingly attentive service for the money.”

Sep 30, 2006 by Doug from Great Falls, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean and close to my conference location.
• On a busy one way road and close to dog kennel.

“A clean convenient location with full kitchen facility. Close to hwy 95.”

Sep 8, 2006 by Song from Gaithersburg, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Studio style, small kitchen, big refrigerator.
• House keeping only for stays at least 7 days.

“Clean, quiet, convenient facilities and in-out, best for long time stay (at least 7 days), or you have to do the house keeping yourself.”

Sep 1, 2006 by Diane from Cloquet, MN
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[5]

• Nothing.
• Charge for wireless, room filthy, moved us though, tried to change rooms 3times charge.

“Attempted to change rooms on arrival-they were going to charge me three times what I had already spent for a two bed room versus queen size. Went into the room and the toilet had not been flushed for weeks and made us physically ill. They did move us and placed us in a double room to make up the difference. Charged for wireless-thought that was odd considering it was for business travelers. No food place within walking distance at all.”

Aug 23, 2006 by Mark from Sandy Hook, CT
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[4]

• Had a shower in the morning.
• Smelled really bad. Tried to charge me an upgrade fee.

“Dirty comforters didn¿t match. smelled so bad that it¿s worth mentioning again.”

Aug 21, 2006 by Ted from Hueytown, AL
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[5]

• Can't think of anything.
• Hotel Desk staff.

“The desk staff did not speak enough English to be able to communicate with guest. In addition they were not trained on computers enough to solve even small problems.”

Aug 15, 2006 by David from Atlanta, GA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[6]

• The room had a small kitchenette.
• I was assigned a smoking room. The air conditioner was broken. The staff was decidedly unhelpful.

“I stayed at this hotel twice. For my first stay at this hotel, I was assigned a smoking room that smelled terrible. The hotel staff refused to give me another room. During my second stay at the hotel, my air conditioner did not work. The front desk staff were very unhelpful and told me that there were no other rooms and that it would take more than 36 hours before the maintenance would be able to look at the AC unit. I insisted on speaking to the manager who then assigned me to another room. Why did they tell me that there were no other rooms available when there were? In my new room, the phone did not work. The front desk again told me that they would refer the problem to maintenance who would look at the phone the next day. I asked to speak to the manager, and the lady at the front desk put me on hold. When she returned, she told me that the phone was now working. If the problem was so easy to fix, why were they unwilling to fix it until after I made a fuss? It seems that their default position is to avoid dealing with any problems until a customer goes out of his way to really complain. I would not stay here again.”

Aug 14, 2006 by Desiree from Missouri City, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• This hotel is a DUMP. Avoid it all costs!!
• This hotel is a DUMP. Avoid it all costs!

“My family was profoundly disappointed with "Extended Stay America West Windsor". This hotel was terrible. It smelled very bad. The staff was incompetent (only one person worked at the hotel and she did not know how to issue a second card key or even tell you which exit to take from the highway to get to the hotel - even though it was only 100 feet from the highway. The room was not clean when we got there.”

Aug 12, 2006 by Melissa from Erie, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The kitchenette and the beds.
• The office closes after 11 pm.

“This hotel was clean, and the rooms were pretty spacious. The room had a kitchenette that was nice, and the bed was very comfortable!”

Aug 8, 2006 by Vanck from Shoreview, MN
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Fairly spacious.
• Hard to find. Only accessible from one side of the highway.

“Not recommended for accommodating more than two people. Chance of getting caught in room with only a queen bed. Hard to get into because the hotel is only accessible from one side of the highway. The kitchen is nice though, although we had no use for it.”

Aug 7, 2006 by Qin from College Park, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean and nice stay.
• No shampoo and conditioner in the bathroom.

“The overall is good. The staffs are nice. You will also have a kitchen to cook something for yourself.”

Aug 4, 2006 by Chiuyeh from Chino Hills, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice, clean accommodation with kitchen. Very friendly staff. I love it!
• none

“A clean, cozy accommodation with kitchen. Great staffs. Very comfortable place. Easy to go around, shopping mall close by.”

Aug 4, 2006 by Dinesh from Rockville, MD
Overall Rating: 1
Cleanliness:[4] • Staff:[4] • Location:[8]

• Good Location.
• Room was not clean.

“The hotel location is quite good. Unfortunately, the room I was given was not clean. I was put into smoking without asking. The a/c was leaking and the carpet was wet and stinky. There were no plastic glasses. There were just one spoon, one fork etc.”

Aug 2, 2006 by Wayne from Rochester Hills, MI
Overall Rating: 1
Cleanliness:[9] • Staff:[2] • Location:[6]

• Good location.
• The hotel is not honest to customers.

“When we checked in, I was surprised that that they only have a room with one queen bed for us. When asked for a room with two double beds, I was told I had to pay for additional $15.00. After paid additional charge, I checked in the room and found the room had not be cleaned yet. Then I was switched to another room with one king bed. When asked for the refund of additional charge, I was told that this room cost even more, which I don't believe (The room I stayed in Homewood Suit was the same and I did paything more).”

Jul 31, 2006 by Michael from Gaithersburg, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The full kitchen was just what I wanted for the week.
• The smell of the room hinted to me that it was not really clean.

“N/A”

Jul 26, 2006 by Marta from Silver Spring, MD
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[5]

• The hotel was OK and appeared quite clean. We liked small kitchen in the room, and closeness of a great Whole Foods store.
• We were bitten by bedbugs. Many hotels in the NJ area must be infected by them, because it happened the second time.

“The hotel appeared very clean, and it was very easy to get there. I liked the small kitchen in the room. We drove 5 minutes to a great Whole Food store, brought our food to the room and had healthy dinner and breakfast there. But the whole experience was spoiled, by bedbugs - I was severely bitten in the night. The hotels in NY and NJ area must be infected by bedbugs as it was the second time I had this horrible experience there.”

Jul 21, 2006 by Marie from Pittsford, NY
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[8]

• The location.
• Overall appearance, clerks inattentiveness.

“I would not like to stay at this hotel again.”

Jul 13, 2006 by Ira from W Cornwall, CT
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[7]

• Clean.
• Some things falling apart TV did not work-- noisy.

“This is not a 2 star hotel. the room was clean but falling apart. TV did not work. Clerk very slow . People staying at hotel were very noisy. Did not call back when I could not reach them and left a message. Wanted me to pay extra TV. Not a good experience !!!”

Jul 2, 2006 by Christopher from Rochester, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[5]

• Very Clean.
• Had to go past it on US highway 1 to enter

“Very Nice hotel have and would stay at another extended stay.”

Jun 27, 2006 by Deborah from Elmore, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Having a full service kitchen.
• Nothing.

“The staff is open to serve quite early in the morning until quite late in the evening, so we could exchange linens as needed. There is an affordable laundry with many machines instead of only one or two. This allowed us to do our laundry in a short period of time. It was romantic to stop during our busy trip to relax and cook dinner together instead of having to eat at restaurants My husband especially like the comfortable king size bed to stretch out.”

May 18, 2006 by Terri from Dover, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Convenience to the locations I needed to be.
• Traveling with a baby. Called and advised they had no crib and we needed to fly with one.

“The hotel was nice. It was relatively clean. The bathroom had a loose toilet seat. There were tools left in the hall and accessible to children. We were traveling with a baby and when we called to find out what kind of crib they had we were advised they did not have one at all and we would need to bring one if we needed it. Flying with babies requires lots of equipment. We did not expect to have to travel with a pack-n-play also just because the hotel did not have one. The staff was nice and friendly. Overall a good experience.”

May 4, 2006 by Arun from Williamsville, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good size.
• Zero service.

“Good place to stay if you want to save money. Remember to bring your own food, even milk for coffee. They offer nothing.”

Apr 17, 2006 by Michelle Z. from Princeton, NJ
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[8]

• The overpowering carpet deodorizer.

“Directly off the highway, we slept with the windows open because of the awful smell.”

Apr 16, 2006 by Ruth from Norfolk, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, good location, friendly staff, safe location
• Only toiletries were soap, would have liked shampoo. Also no hair dryer

“Good location, safe, friendly, quiet place to stay. Nice having the kitchen facilities like microwave and dishes, glasses, etc in the room as well. Only problem - and a minor one at that - was that there was no hair dryer in the bathroom. Would definitely stay here again.”

Mar 16, 2006 by Arun from Williamsville, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[6]

• Spacious, quiet.
• Mismatched dishes, poor front desk service (misinformed our son that we were not taking calls).

“Reasonable place stay. Don't expect any service. Front desk staff uninformed and lacks motivation to help. No toiletries. TV reception very limited. No FM-AM radio.”

Nov 21, 2005 by Joann from Cincinnati, OH
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[8]

• Decent, but smoky.
• N/A

“Decent hotel, it was smoky, but the hotel staff was helpful in getting that taken care of.”