User Reviews for Doubletree Club Philadelphia Northeast

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Sep 30, 2007 by Amber C. from Philadelphia, PA
Overall Rating: 7
Cleanliness:[4] • Staff:[3] • Location:[6]

• Staff was not helpful and very unfriendly.
• Exterior and Interior needs remodeling to reflect this type of establishment.

“Not a very safe location or easy to get to from main highways. Very unclean appearance Inside and out.”

Sep 28, 2007 by Martin from Mahopac, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Cheap.
• Dingy hallways.

“Conveniently located with an IHOP nearby. Room was clean, staff was friendly and there was plenty of hot water.”

Sep 21, 2007 by Adrianne from Ambridge, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Their service, the cookies are delicious and comforting after a stressful day.
• The prices of the food in the restaurant area, I felt that they were too high.

“The hotel was comfortable, I had a smoking room which was nice, as well as the restaurant staff and the night security being very friendly. My only dark spot was when the maitred basically accused me of smoking pot by the pool, I told him it was my cigar and he was very rude and condescending with me. He ticked me off, because he would not have spoken to others that way, I felt that because I was a single African American mom he felt he could talk to me any way he wanted. To me, for that much money, staff should be as nice to me as they would a white male business traveler, or anyone else for that matter.”

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Sep 18, 2007 by Pasapong from Gilbert, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean, quiet, on main road.
• Old building, no fridge, no microwave.

“This hotel has a convenient location on route 1. Even the building is kind of old but they can keep it nice and clean. No fridge/microwave.”

Sep 10, 2007 by Shannon from Albany, GA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[2]

• The warm cookies they give at check-in.
• The decor and bed linens.

“Friendly staff, but not close to any of the shopping or restaurants.”

Sep 6, 2007 by Alyson from Waterville, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very attentive!
• Very average rooms/decor.

“We found the pool a nice feature, but not well maintained. The rooms were clean, but rather no frills. The lobby was average. The staff made the place a definite repeat for us- they were very customer oriented!”

Aug 31, 2007 by Ed from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice room.
• Gave me a smoking room originally - had to fight to get non smoking.

“Hotel better than I thought and better than reviews said. We went to Sesame Place, and it was 15-20 minutes away, which was fine. It was clean, staff friendly, and it looks like they are cleaning it up. I'd go again.”

Aug 26, 2007 by Ighor from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff and employees.
• It was not an extended stay hotel but very beautiful in it's own right.

“Hotel is excellent for travelers and tourists. But, for people who travel for work and stay in that area for a month or longer, this is not an ideal hotel Doubletree northeast is an excellent hotel because of its location, very friendly staff, amenities and restaurants. I would recommend this hotel to anyone.”

Aug 26, 2007 by Amber C. from Philadelphia, PA
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[3]

• The fresh chocolate chip cookie when I arrived.
• The awards program and recognition as being a Hilton honors.

“I would never recommend this hotel because it is not very clean; staff is overall unpleasant and location is not convenient.”

Aug 21, 2007 by Johnathan from Woodside, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean & comfortable.
• A bit far from sesame place.

“Clean & comfortable place to stay.”

Aug 3, 2007 by Craig from Pa, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The warm staff and cookies.
• I have no complaints.

“Excellent place to stay for a night or a week. Staff was courteous and prompt. Entire place was clean and had a great night rest. Loved the warm cookies. I should have checked to see if you sold them too.”

Jul 24, 2007 by David from Bolivar, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was very nice.
• Nothing.

“The room was very nice. No complaints.”

Jun 3, 2007 by Yashica from Baltimore, MD
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[6]

• I liked the location.
• The rooms were small.

“They charge 10.00 a night for a refrigerator or microwave. The electricity was out for a few hours on night I was there they did try to do any thing to accommodate us. I stayed from Monday to Saturday. Asked for late check out, Joe at the front desk stated they couldn't give me a late check out, asked for his manager. Then he said that's fine he could get it. What a stay! I can go on!”

May 31, 2007 by Catrina from Jamaica, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[5]

• The hotel was very clean and staff friendly, and they gave treats at check-in.
• The bathroom tub was not working properly.

“It was a good experience.”

May 29, 2007 by James from Feasterville, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• They had everything I needed in the room.
• There was paint on the carpet floor.

“Overall very good.”

May 25, 2007 by Michael from Old Hickory, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Large room.
• Noisy air conditioner.

“The hotel was acceptable, but older. The hotel was clean and the indoor pool was nice. ”

May 20, 2007 by Lynn from Ithaca, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean and friendly staff, onsite breakfast available, great wireless internet connection and extra sofa bed.
• No refrigerator/microwave.

“Hotel staff was friendly, let us check-in before 3 p.m. and of course came with the warm cookie. Wireless internet connection was good, bathroom was clean. Sheets are snow white, sofa bed clean and soft. Lobby and hallway looks great. Location was near many big malls on route 1.”

Apr 29, 2007 by Chris from Huber Heights, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[8]

• Proximity to major highways/roads made it easy to get to tourist destinations.
• (Not hotel's fault) entrance confusing to reach due to local road configuration.

“For what we were looking for (easy access to major roads for vacation travels, no frills to keep costs down), this hotel fit the bill perfectly.”

Apr 27, 2007 by Joyce from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff and the atmosphere of the hotel for relaxation.
• At this present time I have nothing negative to say about the hotel.

“If you are looking for a quiet, relaxing and fine dining hotel this is your choice. Know you will enjoy your stay as well as the staff. For you shoppers there are malls all around. Irate this hotel a 4.”

Apr 13, 2007 by Sherri from Bear Lake, MI
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[3]

• Maintenance staff was helpful.
• Room was not cleaned well. Hot water was turned off during my stay.

“Hotel is in a strange location. Right by the city, but kind of in the middle of nowhere highway-wise. I'd sent written requests before hand which were not acknowledged. Room seemed as though someone had been in it for a short time, then was not turned over. 3 of four glasses were really dirty, I do not mean not thoroughly cleaned, I mean used and not cleaned. There was hair on the bathroom floor and in the shower. There was a sock that was left under the edge of the bed. The remote control did not work. I called the front desk about that, was put on hold, clerk did not pick back up. I had to call back. Maintenance man was nice and helpful. I put the card out requesting that the linens be changed each of the two times the room was cleaned (because the room seemed iffy when I arrived). Bed was made up, but linens were never changed. There was only one entrance to the hotel, which was a little inconvenient, since my room was as far as you could possibly be from the front door. To top it all off, the last morning of my vacation I received a phone call woke me up at 8:30am (my alarm was set for 9 and no one had my number, so I did not answer the phone.) When I got up there was a letter under my door from the manager stating the hot water was going to be turned off at 9am for maintenance. I found the phone call at 8:30 was to tell me the hot water was going to be turned off at 9. Nice I am not generally a picky person. I know you usually get what you pay for, that is why I am disappointed this upscale establishment came up so short. I would not stay here again. There are plenty of other places that are better for the same $ or less. I guess I should say something nice. The bed was comfortable.”

Apr 2, 2007 by Elzy from White Plains, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[9]

• It was a great location, very close to everything I needed to do.
• Room was tiny, walls were paper thin, bed poorly made, room was dusty.

“I got a very good price on the room; it was well worth the amount I paid. However, I could clearly hear the conversation going on in the next room. I wasn't comfortable using the phone, listening to music or watching TV because I was sure the guests in the next room could hear it. The bed wasn't made right, when I turned down the spread the sheets had pulled off one corner. Also, the room smelled stale, as if it hadn't been cleaned or aired out recently. The fitness room was nice, but there was no changing room, shower or locker room for the pool, so I didn't use it, I didn't want to walk through the lobby in my suit.”

Mar 31, 2007 by Victor from Whitestone, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[7]

• Clean room.
• The bathroom fixtures were not functioning fully.

“Early Wednesday (March 28, 2007) morning there was a water leakage from the ceiling and wetted my bed and the phone was not working, I was forced to leave early. Went downstairs, since I would need to be back coming Tuesday for two nights, I had asked for a discount when I check in next time but they would not. ”

Mar 30, 2007 by Towanda from Philadelphia, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was peaceful.
• No complaints.

“The staff is very friendly. I feel that they should offer, complimentary breakfast to all guesses and not limited this offer to certain people. I like that they give a warm cookie to their guess.”

Mar 28, 2007 by Lauren from Houtzdale, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Free cookie.
• No breakfast included.

“Definitely not a 3 1/2 star hotel. I would give it a 2 1/2 star. Rooms were nice, but gave too few pillows and towels. Breakfast was not included in the price, and we were charged $9 for cereal and to make our own waffles. The breakfast wasn't worth $9 period and I have never ever stayed at a hotel that did not include at least a continental breakfast with the price. However, the price we got made it worth it and I will definitely use again. I would never pay the full price for this hotel; however, I was happy with the quality I got for the price I paid.”

Mar 22, 2007 by Jennifer from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Bed was comfortable.
• Crowded pool with unsupervised children screaming.

“The pool should have the rules enforced. We were looking forward to this hotel because of the indoor pool, but could not use it because it was overrun with kids that were unsupervised. They were running around screaming and jumping into the pool on top of other kids. We let one of the staff know and they shrugged it off and said it's always like that. The cafe staff was very rude and the prices were outrageous. Other than that our experience was great. Front staff and housekeeping were friendly and helpful.”

Mar 14, 2007 by Dave from Binghamton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The overall experience exceeded my expectations.
• Ease to enter from the street.

“Room was very clean and presentable,amenities were good, TV selection could have been a little better. Staff was very good and concerned about our stay.”

Mar 13, 2007 by David from Ashford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large, clean, comfortable room with sofa and desk, good staff, good location.
• Needs anti-slip strips for the bottom of the bathtub. (I didn't fall.)

“Good hotel.”

Mar 6, 2007 by Sarah from Litchfield, NH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Everyone that worked there was very friendly, and always ready and willing to accommodate.
• I like the pool, but didn't like how echo-y the room was. Also, would have been nice to have a Jacuzzi.

“Very nice. Enjoyed my stay very much. Great location.”

Mar 6, 2007 by Dominick from Eugene, OR
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• Good visibility from main street.
• Location (safety factor).

“Great mattress - good bathroom set-up good water pressure for shower - quality towels- close to shopping - busy traffic area.”

Mar 3, 2007 by Michael from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very friendly staff, clean rooms, great shower.
• Need better TV¿s, handier channel guide.

“Better than 3 star hotels in the same market. Friendly staff, clean rooms.”

Mar 2, 2007 by Jackie from Mcdaniels, KY
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• Room tastefully decorated.
• Room not thoroughly clean.

“This hotel did not meet the normal high standards of a doubletree. The evening desk staff was courteous but not overly helpful or friendly. As always, an a+ for the cookies!”

Feb 22, 2007 by Towanda from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was comfortable and generous.
• The short stay.

“Very accommodating.”

Feb 10, 2007 by Tamika from Philadelphia, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• The rooms are very spacious and the cookies are good.
• Information that is conveyed should be clear and precise.

“The name of the hotel is of 5 star qualities. When you visit this hotel it seems to be a 2 stars hotel. It is not as upscale and the name applied years ago. When I heard the double tree name I thought wow this must be a hotel where wealthy people stay. I have not seen other suites but the one that I stayed in although very spacious it wasn¿t what I expected.”

Feb 5, 2007 by Bob from Brigantine, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Comfortable rooms. Beds are very comfortable.
• TV stations are limited.

“Hotel offers a good value. It is a convenient and secure location.”

Jan 31, 2007 by Owen from Madison, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent pool, very friendly staff, good price.
• Restaurant staff (au bon pain) not helpful.

“Good location outside of city center, convenient to highway. Nice pool and friendly staff. Clean room, convenient parking. Met all our needs and a very good for the price.”

Jan 6, 2007 by Noel from Rockville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Great service, very friendly attitude from all staff. Room was spacious.
• No real complaints.

“We checked in to this hotel very late and stayed only 1 night, but we did enjoy our short stay. Every staff member was courteous with a big smile. Room was larger than expected with sofa and coffee table. King size bed and down pillows were very comfortable. I'm not very familiar with that general Philly area, so I cannot comment on safety or overall convenience of this location. However, it was the best location for our particular trip, and we felt perfectly safe and comfortable. I would definitely go back to this particular hotel again.”

Jan 4, 2007 by Jamie from Philadelphia, PA
Overall Rating: 3
Cleanliness:[8] • Staff:[4] • Location:[5]

• What I liked about the hotel was that it was easy to locate off the main road. The rooms were clean and nice. I felt my business was appreciated.
• There was no hot water, and wasn't willing to compensate until my husband came down. Hard to find the parking lot.

“Overall the hotel was nice. I'm guessing that since there were many occupants that the boiler couldn't keep up. I felt that they were just giving excuses and not actually doing anything about it until my husband came down to the desk. I wasn't able to take a shower my entire stay. My pillows smelled like smoke in a non smoking room. Maybe on a not so busy day, my experience may have been a little bit better.”

Nov 22, 2006 by Doug from Canadensis, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[6]

• Staff at front desk was great.
• No hot water when taking shower which is a real downer to start the day.

“Met my travel needs.”

Nov 19, 2006 by Kendra from Kansasville, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff throughout the hotel was very friendly and helpful in small ways that made a big difference.
• The carpet looked pretty worn and there was a lounge and restaurant but they seemed closed often.

“Exceptional staff, very friendly and helpful in the right ways. The facility was clean and in a safe, nice area, close to restaurants and shopping.”

Oct 28, 2006 by Joanne from Littlestown, PA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[1]

• Nice, clean, friendly staff.
• Inconvenient location/too far away from where I needed to be and neighborhood lacked security for vendor supplies that I needed to leave in my car.

“Nice hotel. Terrible location for me. I was extremely disappointed with the choice and would have preferred a lesser quality hotel with a shorter commute and safer surroundings. The "congratulations-upgrade" was not in my favor dour to the inconvenient location.”

Oct 18, 2006 by Korlis from New Haven, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Very homely.
• Nothing.

“This hotel would be rated better than holiday inns that I have stayed at. It was very clean and nice lobby.”

Sep 21, 2006 by Curtis from Buffalo, NY
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[8]

• Quick access to Downtown.
• Night staff not very helpful.

“I asked for a non-smoking room. They put me in a smoking room. How did I know... an ashtray in the bathroom and on the desk, and the room smelled of smoke. I asked to be moved, but the hotel was full.”

Sep 13, 2006 by Virginia from Queensbury, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, convenient. Room inviting. Comfortable bed. Pleasant, helpful staff.
• Nothing I did not like.

“Convenient location. Pleasant, helpful staff. Clean, inviting room with comfortable bed. What more could a traveler ask?”

Sep 9, 2006 by Vickie from Monongahela, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Chocolate Chip cookies on check in They Rock.
• Nothing.

“I have stayed at this location numerous times and my room is clean and very comfortable. The staff is very friendly and the hotel is easy to find and in a nice location.”

Sep 9, 2006 by Gregory from Yardley, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• I liked the size or the room and the quietness.
• The prices of the movies were ridiculous.

“It was a nice hotel in a somewhat nice area out side of the city. The cookies were a nice bonus and the staff was friendly. Even though I did not eat the breakfast, it did look very good.”

Sep 3, 2006 by Debbie from Brooklyn, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very spacious rooms, had a sofa bed so we didn't have to clutter the room with a roll away bed.
• Some things seemed a bit old and worn, like the sofa cushions were stained and furniture was clean but a bit old looking.

“This hotel was excellent, I loved so many things about it. The location was super, near many stores and restaurants and central to many tourist attractions. The rooms were very spacious, we didn't feel cramped at all with 2 small children. The best feature was the sofa bed, it was great not to have to clutter the room with a roll away bed, and my daughter found it quite amusing too. Very friendly staff, very clean rooms. Only complaint is the sofa seemed a bit old and had stained cushions. But overall we loved this hotel and can't wait to come again next summer!”

Aug 30, 2006 by Sheri from Boiling Springs, SC
Overall Rating: 10
Cleanliness:[4] • Staff:[9] • Location:[10]

• Very well kept.
• Comforter had not been washed and smelled of urine.

“Other than the problem with the comforter, once corrected my stay was very pleasant staff was courteous and very helpful.”

Aug 23, 2006 by Lorraine from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• I loved the help and friendly attitude I received from all of the staff. It felt like I was in a 3 star hotel.
• n/a

“I truly enjoyed my stay at this hotel and I recommend the Double Tree to anyone.”

Aug 15, 2006 by Ed from Newtown, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Good service.
• No leisure place to relax.

“Nice hotel-friendly staff.”

Aug 14, 2006 by Neil from Tampa, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[8]

• Location.
• I wanted a non smoking room.

“The hotel was OK. Upon check in they did not ask me my preference, when I inquired about a non smoking room they said they had none available that night but would have one the next night. The next day they when I went to switch rooms, I could not switch.”