User Reviews for Doubletree Club Philadelphia Northeast

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Sep 2, 2008 by Diane from Mims, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to restaurants.
• No complimentary breakfast.

“Excellent hotel I highly recommend the accommodations and the location.”

Aug 23, 2008 by Melissa from Apo, AE
Overall Rating: 3
Cleanliness:[2] • Staff:[8] • Location:[7]

• The staff was very prompt and friendly.
• Our room reeked of cigarettes, and was very dirty!

“The amenities of the room were adequate. The beds were comfortable. Electronic thermostat to self-control the room's temperature was nice. The television was up-to-date with a large, flat screen, but all the channels were fuzzy. The internet in the room was free, wireless and fast. The biggest drawback to the room was the lingering smell of cigarettes, along with the lack of cleaning, especially in the drawers and under the bed. The bathroom was clean, but the toilet paper holder was falling off the wall. Water pressure from the shower was poor. Overall I would not recommend this hotel, as I have stayed in lower star-rated hotels/motels that had equivalent amenities, but were much cleaner!”

Aug 20, 2008 by Chongho from Haworth, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[8]

• Very good hotel to stay with my family.
• Nothing.

“All the facilities are very good: clean, and free parking lots.”

Jul 30, 2008 by Sahira from Upper Marlboro, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• We were put in a preferred guest room that exceeded my expectations.
• The bathroom sink was not user-friendly a lot of splashing in order to get hot water.

“I'm not sure what the regular guest rooms are like, but the preferred guest rooms are nicely decorated with very comfortable beds (the best night's sleep I've had in a hotel) and refrigerators and microwaves that came in handy during the hot end of July weather.”

Jul 30, 2008 by Kevin from Piscataway, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff.

“Great hotel. Staff is very sociable and very guest oriented.”

Jul 18, 2008 by Angela from Allentown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• It was relax in and peaceful.
• Don't have a reason.

“NA.”

Jul 18, 2008 by Len from State College, PA
Overall Rating: 6
Cleanliness:[3] • Staff:[9] • Location:[7]

• Newly renovated bathroom, comfortable bed and helpful staff.
• Exterior, hall way, stairways were dirty, found bugs in the room.

“This is an odd hotel, with very outdated looking parts (like the exterior, interior common areas, some of the furniture and air conditioning unit in the room) coexisting with recently renovated, modern looking parts (like the bathroom, bed, and the thermostat). It was comfortable enough, until my wife found in our room two bugs that looked too much like roaches. Upon closer inspection, I wasn't convinced that they were in fact the dreaded house bugs, but regardless we asked for a different room, and the staff handled it very quickly and professionally. Overall, my impression is that this is a hotel that has been ill-managed for a long time, and now they are trying to fix it up. But I would say that despite the friendly staff and some nice brand new furniture, it's not quite there yet for a 2 1/2 star hotel.”

Jul 17, 2008 by Billie-Jo from Plainville, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and friendly staff.
• Pool was closed.

“The hotel was nice and met our needs. Took our boys to a Phillies game and stayed at hotel and the staff was friendly to us all.”

Jul 10, 2008 by Ken from Bend, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• The beds, pillow and LCD TV were excellent.
• Pool closed for repairs in July.

“This hotel was very comfortable. It had lots of shopping and restaurants in close proximity. The large LCD TV & show time was a plus. The beds were extremely comfortable. They do need to fix the pool soon.”

Jul 2, 2008 by Margie from San Jose, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pretty friendly at the front desk.
• Swimming pool was not in service!

“The stay was good. The YMCA was offered but very limited hours. I did not swim at all on my vacation! The rooms were clean and modern and the parking was good. Nice location. They need to offer happy hour and have 1 more computer for business use.”

Jun 4, 2008 by Karen from Potomac, MD
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• Newly refurnished. Nice room, nice bathroom. Friendly service.
• It could have been cleaner - bathroom was dusty and door had marks on it.

“Great room, free internet access, and good location - especially for the price. Good family shopping and nice family eating nearby.”

May 28, 2008 by Carol from Amelia, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very friendly and helpful when trying to see if sister had arrived yet.
• Nothing.

“The staff was friendly and helpful.”

May 24, 2008 by Giuseppe from Poughkeepsie, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[4]

• Good price, clean, cool room. Free use of mini-fridge. Nice staff.
• Dingy hallways, broken ice machines, inconvenient location.

“Great for business travelers. Good price, clean, comfortable, with a nice leather chair, ottoman, and wood desk. The flatscreen was also a nice touch. The location is somewhat inconvenient because of the weird Philly roadways, and it's about 15 miles from downtown. The hallways were dark and dingy, a contrast from the newly renovated clean, tiled rooms. Overall good only for business, family and romantic not so much.”

May 13, 2008 by Andrew from Reading, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room was quiet.
• Bathroom was small.

“Overall, it was not the best 2.5 star hotel Ive stayed at. The bathroom was small and the elevator is not central to the room floors.”

May 8, 2008 by Kathy from Philadelphia, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Modern decor of the room.
• Bed & pillows gave me a stiff back & neck.

“I was awakened Sunday morning by very loud gospel music being sung by a huge group. I was told they rent that room every Sunday. Every morning I woke with a stiff back & neck, although the pillows were worse than the bed. I stayed at this hotel during the Philadelphia Flyers Playoff Season, they do not subscribe to Comcast, so I was told, which is something to be considered in a big city during any type of Sports/Playoff season. On a positive note, the rooms are safe, convenient with a modern decor.”

May 7, 2008 by Joseph from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very up to date. Free wireless.
• The elevators could use an overhaul.

“Friendly staff, clean comfortable room. New flat screen TV. Nice place. I would recommend it.”

May 7, 2008 by Susan from Philadelphia, PA
Overall Rating: 1
Cleanliness:[5] •

• Nothing. There was a party going on next door to our room and could not get any rest. Rude guests.
• Hotel allowed about 20 people to go upstairs and party in a room. We felt very unsafe.

“I would never, ever use this hotel again. The guests were unruly and drunk and I had to call security. It seemed like quite a few weddings were going on over the weekend we were there and my husband and I felt very uncomfortable. Not a very family-oriented hotel.”

May 7, 2008 by Matthew from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was great.
• Nothing.

“The four points Sheridan was great easy check in, great food, great room, and friendly staff.”

Apr 29, 2008 by Edwin from Hazleton, PA
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[1]

• Nothing.
• Very noisy, unprofessional.

“Very noisy, unwilling to accommodate guests. near airport noisy. On a very busy street, one-way also not convenient.”

Apr 28, 2008 by Joe from Wilmington, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[7]

• Newness of rooms and bed.
• Not very friendly staff.

“Might be good when they complete the renovations.”

Apr 10, 2008 by Michelle from Detroit, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The whole atmosphere of the hotel was exactly what we were looking for.
• There was nothing that we did not like.

“My spouse and I have decided to stay at this hotel on our monthly trips.”

Mar 31, 2008 by Andrew from Reading, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Flat screen TV and European styling.
• Has construction going on or not finished.

“Very well appointed rooms, HVAC unit in this room was quiet compared to past visit here.”

Mar 27, 2008 by Jonathan from Philadelphia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location to family I was visiting.
• Nothing.

“Very nice place to stay, would have stayed longer if my flight wasn't leaving the next day!”

Mar 22, 2008 by Don from Afton, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Newly redecorated.
• Hotel just changed hands. There were maintence issues. No hot water in first room & door handles that opened wrong.

“Overall it was quite nice. The staff did work out the problems we experienced. Although it took a while and did not offer to help us move to our new room.”

Mar 3, 2008 by Mark from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nicely renovated with contemporary decor, internet, and entertainment features. Very friendly and helpful staff.
• Breakfast choices were good but were of poor quality. Pool area under construction and no whirlpool or sauna planned.

“Very nicely renovated establishment with well designed modern decor, comfortable - clean rooms with all new furnishings, internet access, flat screen TV's, and movies on demand. They still have a few minor technical quirks to work out but the staff was very friendly and helpful and resolved any issues quickly and pleasantly. Convenient location for business or family travel to Philly. Breakfast buffet had many choices but the quality could stand for improvement. Grounds could use some landscaping improvements for purely aesthetic reasons. Pool renovation not complete yet and no hot tub, whirlpool, fitness center, or sauna planned according to staff - too bad, could easily be a 3 star hotel with those additions and some attention to detail. Overall, very pleasant experience and would recommend.”

Mar 1, 2008 by Tawala from Media, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[5]

• The room was nice and cozy.
• The faucet in the bathroom, to turn on hot, you had to turn on full blast.

“I liked this hotel. It served its purpose. There are a lot of good restaurants within a 5 minute drive. The beds were comfy as well as the room. The only thing I wish it had was a drawer so that I could put my clothes in. The heating unit was something left to be desired and it could have been upgraded, but that is minor. Overall, I enjoyed my stay, the staff was very friendly and professional. I would recommend this hotel for people to stay. The only thing is, they are in the middle of construction at the hotel and were very courteous when I called the front desk the day after I arrived and complained about the banging. The GM called me up and apologized and the banging ceased. I would definitely stay here again.”

Feb 20, 2008 by Cookerelius from San Diego, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very extravagant setup.
• Very few channels utilized on the plasma TV.

“Slightly upscale, modern and extremely pleasant and helpful staff. The bed is outfitted with enough pillows to hide your pet elephant. The bathroom is immaculately clean and large enough to let your in-laws sleep in. Business style necessities and leisure style perks. An overall moderately lavish stay while only dropping the smaller bills out of your wallet.”

Feb 13, 2008 by Oliver from Lancaster, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Free wireless Internet, central air in the room.
• Bathroom faucet had only one tap/temperature.

“Long-standing renovations appear to be complete, everything is very high-quality. Room was nice, with central air but bathroom faucet had only one central knob (i.e. Only one temperature water, "tepid"-why is this upgrade?) Staff was very friendly and polite; turn-off from Route 1 is still a nightmare.”

Jan 29, 2008 by Oliver from Lancaster, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Friendly staff, free wireless Internet.
• Still under construction, turn off of Route 1 is very abrupt.

“Still under construction, but things which are completed look like high quality. Rooms are nice and clean, the fitness center is mediocre but there is a pool which is kept pretty warm (however it is circular, so unsuited for swimming laps). Free parking but the turn off of Route 1 is very easy to miss, and also dangerous if someone is close behind you, they need to redo the turn-in.”

Jan 20, 2008 by Mark from Frazer, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• They were updating all there rooms the one I stayed in was very nice flat screen TV on the wall.
• Major remodeling going on the hotel was a mess only one working ice machine.

“The room I stayed in was nice but the hotel was in the process of a major reconstruction of the hotel & rooms. I would stay here after they finish remodeling the faculties.”

Jan 10, 2008 by Linda from Philadelphia, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Newly renovated room was lovely.
• Hotel was undergoing major renovations.

“Once the renovations are complete I think it will be very nice. No room service available.”

Jan 8, 2008 by Oliver from Lancaster, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Free wireless Internet access, showerhead was very high up.
• Lobby was under construction, turn-off from Route 1 is *very* easy to miss.

“Located off of route 1 in Northeast Philly, has a very difficult entrance drive to find and turn onto (make sure no one is speeding behind you!). Entire first floor is under construction, but there are signs telling you where to go. Rooms are very nice, central air, free wireless (or wired) Internet access, showerheads are very high up for those people who often bump their heads in hotel showers.”

Jan 7, 2008 by Kim from Greenfield Twp, PA
Overall Rating: 1
Cleanliness:[4] • Staff:[10] • Location:[2]

• Staff was friendly and apologetic for the hotel conditions.
• Under severe construction, woke us up at 7:30 AM with loud construction noise, had to have worker move scaffolding to exit hotel.

“We had to have the room hallway light on (as you come in the room door)-in order to have the desk light or any of the outlets along the desk wall to work. This hotel should have shut down while under renovation. Even the hotel front desk clerk had a hard hat on and a flannel jacket as we were checking out because the construction crew had the lobby all torn up! It was a complete nightmare. I am sure it will be beautiful when it's done. We got to see what it will look like when it's all done, but we wish we had the option to have stayed elsewhere while this work was being done. I might add, once again, that the hotel staff were very much apologetic about the conditions.”

Jan 4, 2008 by Elizabeth from Moore, SC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“I lost all of my money because the hotel canceled my reservations without notification and I ended up without a place to stay on the street with my kids. .”

Dec 19, 2007 by Derrick from Orlando, FL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[2]

• Nothing.
• The hotel is undergoing renovations, and no one told me.

“I am very upset with my stay. The hotel is currently being renovated. And, the lobby is blocked off, the first three floors and no in use and you can see it from outside. The room that I was put in had a three inch space under the door. I froze! Even with the heat on 90.very unhappy.”

Dec 5, 2007 by Mark from Seaville, NJ
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[5]

• Lounge, dining area nice, with plenty of TV's to watch any sports games.
• Both indoor pool and weight room unheated, pool area extremely loud echoes, intolerable had to leave.

“Hotel is centrally located just outside of Phila. Nice value hotel, but don't expect to use the pool area in the winter, the way it is built as a bad echo could not even talk to the person next to you without a loud echo, never had this bad of sound in a pool area, Rooms were ok, TV's need to be updated and a 1.50 to make a local call use your cell phone.”

Dec 5, 2007 by Lisbela L. from Hyattsville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I am extremely happy. It is just awesome.
• Everything was just fantastic at the Doubletree Hotel!

“The location for the Doubletree Hotel is just perfect, minutes or even walking distance from Movie Theaters, all kind of Dinning places and all kind of shopping stores. Just perfect!”

Nov 21, 2007 by Greg from Oshkosh, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[6]

• The kitchen in the rooms plus the glass plates and cups.
• It doesn't have the greatest location. It's about ten minutes from the highway and 30 minutes. North of Downtown Philly.

“Excellent hotel. You get cookies upon check-in as well. Only downside is the location if you're planning to see Philly. However, it is only 30 minutes by Interstate (very durable).”

Oct 8, 2007 by Ighor from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the wireless high speed and fitness center the most. The hotel staff was excellent also.
• The only downfall would be the lack of refrigerator.

“Convenient to everything. Shopping, restaurants. Whatever you might need, it is walking distance from the hotel. Staff is very friendly. Fitness center and pool for relaxing. Overall, I loved it. I definitely recommend this hotel.”

Oct 2, 2007 by Barry from Winston Salem, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location with ease of access to/from Roosevelt st.
• Can't think of a single thing.

“Very clean rooms, friendly staff, and excellent bed linens. Different types of pillows to meet your needs, throw blanket for lounging.”

Sep 30, 2007 by Amber C. from Philadelphia, PA
Overall Rating: 7
Cleanliness:[4] • Staff:[3] • Location:[6]

• Staff was not helpful and very unfriendly.
• Exterior and Interior needs remodeling to reflect this type of establishment.

“Not a very safe location or easy to get to from main highways. Very unclean appearance Inside and out.”

Sep 28, 2007 by Martin from Mahopac, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Cheap.
• Dingy hallways.

“Conveniently located with an IHOP nearby. Room was clean, staff was friendly and there was plenty of hot water.”

Sep 21, 2007 by Adrianne from Ambridge, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Their service, the cookies are delicious and comforting after a stressful day.
• The prices of the food in the restaurant area, I felt that they were too high.

“The hotel was comfortable, I had a smoking room which was nice, as well as the restaurant staff and the night security being very friendly. My only dark spot was when the maitred basically accused me of smoking pot by the pool, I told him it was my cigar and he was very rude and condescending with me. He ticked me off, because he would not have spoken to others that way, I felt that because I was a single African American mom he felt he could talk to me any way he wanted. To me, for that much money, staff should be as nice to me as they would a white male business traveler, or anyone else for that matter.”

0 of 1 people found this review helpful.

Sep 18, 2007 by Pasapong from Gilbert, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Clean, quiet, on main road.
• Old building, no fridge, no microwave.

“This hotel has a convenient location on route 1. Even the building is kind of old but they can keep it nice and clean. No fridge/microwave.”

Sep 10, 2007 by Shannon from Albany, GA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[2]

• The warm cookies they give at check-in.
• The decor and bed linens.

“Friendly staff, but not close to any of the shopping or restaurants.”

Sep 6, 2007 by Alyson from Waterville, ME
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very attentive!
• Very average rooms/decor.

“We found the pool a nice feature, but not well maintained. The rooms were clean, but rather no frills. The lobby was average. The staff made the place a definite repeat for us- they were very customer oriented!”

Aug 31, 2007 by Ed from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice room.
• Gave me a smoking room originally - had to fight to get non smoking.

“Hotel better than I thought and better than reviews said. We went to Sesame Place, and it was 15-20 minutes away, which was fine. It was clean, staff friendly, and it looks like they are cleaning it up. I'd go again.”

Aug 26, 2007 by Ighor from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff and employees.
• It was not an extended stay hotel but very beautiful in it's own right.

“Hotel is excellent for travelers and tourists. But, for people who travel for work and stay in that area for a month or longer, this is not an ideal hotel Doubletree northeast is an excellent hotel because of its location, very friendly staff, amenities and restaurants. I would recommend this hotel to anyone.”

Aug 26, 2007 by Amber C. from Philadelphia, PA
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[3]

• The fresh chocolate chip cookie when I arrived.
• The awards program and recognition as being a Hilton honors.

“I would never recommend this hotel because it is not very clean; staff is overall unpleasant and location is not convenient.”

Aug 21, 2007 by Johnathan from Woodside, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean & comfortable.
• A bit far from sesame place.

“Clean & comfortable place to stay.”