User Reviews for Comfort Inn Downtown/Historic Area

Research User Reviews for Comfort Inn Downtown/Historic Area (1-20 of 95)

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Dec 6, 2009 by Bill from Brentwood,CA
Overall Rating: 6

• Next to a major roads, old beds and outdated bathrooms.

“Friendly staff but the hotel is a long walk to anything. Rooms look very outdated. Bathroom shower heads need to be replaced.”

Dec 5, 2009 by Phung from Philadelphia,PA
Overall Rating: 1

• None.
• Pillow had stain. Staff is rude and not honest.

“I will not recommend anyone to stay in this hotel. The pillow have a stain on it. No refrigerator in the room. The staff is not honest, disrespectful and they talk behind customers. They told me that Comfort Inn does not own the parking lot, but the hotel staff was the one who charged the customer credit card for parking there. It's just a way to avoid to give discount parking for the customer. Parking is $23 in and out the parking lot, even you don't stay over night. Next to the hotel is Dave and Buster and they only charge $11 a whole day.”

Nov 21, 2009 by Kate from Elorrio,El Salvador
Overall Rating: 10

• Very friendly staff and very clean. Breakfast was fine. Shuttle into town but town is on walking distance and in safe area.

“I totally recommend this hotel to anyone who is looking for a clean and okay, but not too pricey hotel. The staff was really friendly. Everything was very clean. We even got a king size with a river view while we only paid for a queen without view. The breakfast was fine. There is a shuttle that drives you into town, but it only works certain hours. But you can easily walk into town, the neighborhood is very safe.”

Oct 28, 2009 by Irene from Burke,VA
Overall Rating: 5

• Was quiet and hotel room had good features.
• Service was bad and the comforter on my bed was dirty. I asked for it to be changed. It wasn't.

“It took forever to check-in. I asked to rent a refrigerator only to be told after an hour of waiting that they didn't have any more refrigerators to rent out. The comforter on my bed was dirty. I specifically asked the cleaners to change it. It was never changed.”

Oct 3, 2009 by Mike from Buffalo,NY
Overall Rating: 1

• I only stayed there for one night.
• Room reeked of smoke, phone didn't work and wasn't replaced.

“I'm both a young professional who simply needed a clean, quiet room, and received neither. This was the worst room in which I've ever slept. I am someone who can sleep anywhere, from my car, floor of my office, etc., but would not sleep here again. The room reeked of smoke, a broken phone wasn't replaced, and the hotel almost charged me $23 for parking while there were free overnight spots on the street. I will use Priceline again because this is my first and only bad experience with them, but would never stay at the Comfort Inn Downtown Philadelphia again.”

Oct 1, 2009 by Michele from Rego Park,NY
Overall Rating: 10

• I loved the view of the Ben Franklin Bridge and the river.
• Walking there was a little scary but overall OK!

“My 12 year old and I enjoyed it. It was clean, the staff was friendly and the price couldn't be beat.”

Sep 29, 2009 by Catherine from Beacon,NY
Overall Rating: 8

• Location, comfortable enough, the bed was very good.
• Room needed some repairs in bath mostly, decor.

“Decent quality overall. Comfortable. Clean.”

Aug 19, 2009 by Matthew from Havertown,PA
Overall Rating: 8

• This hotel had friendly and courteous staff.
• The rooms were very dirty and there was no coffee.

“This hotel had nice staff who helped me with anything
I needed. I didn't like that the room was real dirty but it was nice that they have smoking available there. I would stay here again it wasn't horrible but it wasn't great either. The room was spacious and
I enjoyed my time.”

Jul 14, 2009 by Ben from Fredericksburg,VA
Overall Rating: 7

• Comprehensive morning breakfast
• A bit tired in its decor and condition

“fairly good value for the price....but a bit on the tired side...”

Jul 2, 2009 by Pam from So. Burlington,VT
Overall Rating: 10

• Convenient to apartment of daughter.
• Food selections at breakfast were not replenished quickly.

“Suits our needs and near I-95.”

May 13, 2009 by Connie from Prospect Park,PA
Overall Rating: 8

• We loved how our room overlooked the water way.
• $23 parking fee and were a little upset by this.

“The hotel was very clean and accommodating. My husband and I celebrated our 22 year anniversary and found it to be romantic. We were very pleased that there was a shuttle to take us into South street where we enjoyed a meal. The shuttle driver was very friendly and courteous. We would definitely visit again. However, we were not happy with the $23 parking fee.”

Apr 1, 2009 by Kathy from Wormenster,PA
Overall Rating: 9

• We have stayed here before and it was always clean and very convenient to Phila attractions (historic, Penn's landing, etc).
• City view on lower floors is view of I95 and the noise to go with.

“Friendly and helpful staff with clean rooms and great location for sightseeing! The hotel shuttle was also a plus!”

Mar 11, 2009 by Diego from Brevard,NC
Overall Rating: 9

• Nice,
  clean and friendly.
• Nothing.

“If I needed a copy or a fax or use of the computer they were extremely helpful.”

Jan 29, 2009 by Greg from Wilkes Barre,OR
Overall Rating: 1

• Friendly staff.
• Location, right on highway and noise.

“Staff was great and located next to some great sightseeing opportunities. If you don’t want to sleep this is the place to stay. The noise from the traffic makes it feel like you are sleeping on the highway.”

Dec 31, 2008 by Katherine from New York,NY
Overall Rating: 9

• Armand at the front desk was very courteous and helpful.
• The hotel shuttle was not in operation when we would have used it.

“This hotel is quite convenient for people looking to explore Old City especially. We're walkers so we didn't mind crossing the bridge to get over to Penn's Landing. This hotel is great for accessing the Market/Frankford line that runs right through center city. It's also a 3 minute cab ride from great bars in Fishtown, just north of the hotel. We thoroughly enjoyed our stay and would go back. Do not depend on the hotel shuttle. The driver called out sick the day we arrived and again it was not running the day we left. The day in between we had planned to walk around anyway, so this did not contribute to our enjoying our stay. Oh, and the hotel breakfast is more than continental. The waffle maker was a big plus!”

Oct 17, 2008 by Amreesh
Overall Rating: 7

• Cleanliness.
• Noise in the room.

“Very convenient since it is close to downtown. Minutes walk to Old City and Market Street. It is close to Penn's Landing and B.Franklin Bridge. Very nice view at night from the Penn's Landing. A bit pricy considering the fact that it is close to very noisy highways.”

Oct 15, 2008 by Chris
Overall Rating: 1

• Dirty and smelly.

“The hotel was way over priced. The roomed smelled (for lack of better words) funky. It's surrounded by major roads and highways, which happens to be convenient because as soon as you get there you'll want to leave.
They want an additional $22 to park your car in their lot. Never again.”

Sep 14, 2008 by Deanna from Marmora, NJ
Overall Rating: 3
Cleanliness:[1] • Staff:[6] • Location:[6]

• Staff was friendly.
• Mold all over bathroom! Just not clean!

“Mold all over bathroom! Just not clean!”

Sep 7, 2008 by Richard from Naples, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[10]

• Friendly, courteous front desk.
• Room condition left much to be desired.

“Good for business travelers in the heart of downtown. But do not expect comfort from this Comfort Inn. It's rooms were adequate, but below-par for the price. Having said that, let me also say: the shabbiness of the room and common spaces were wholly off-set by the quality of the staff, which was excellent.”

Aug 26, 2008 by Pat from Phila, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[4]

• Friendly staff. Comfortable pillows and bed.
• Location. No pool.

“I think all hotels should have in door pools. Just love swimming.”

Aug 20, 2008 by Sandy from Lancaster, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Excellent location and helpful staff.
• Parking for hotel guests.

“Great hotel, centrally located for all historical adventures. Very helpful staff and wonderful shuttle driver.”

Aug 13, 2008 by Chris from Richmond Hill, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the fact that I can park on the street near the hotel for cheap. Also free internet.
• Only the fact that it wasn't in center city.

“Great place for me. Easy to find, cheap parking on the street, and the breakfast they serve is outstanding!”

Aug 13, 2008 by Jean from Middle River, MD
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[7]

• Excellent breakfast! We make our own waffle. It's the best continental breakfast ever!
• The toilet water was running all the time. Street noise cause it's close to highway.

“Excellent hotel with the best free breakfast ever! It also provides crib which is a big help for us. Staff is very friendly. We also can walk to the river and Metro station. The view of the room is good. Definitely would recommend people to stay here.”

Jul 31, 2008 by Oskar from Gaithersburg, MD
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[4]

• Breakfast was ok!
• It was detached from downtown and the parking was expensive.

“Why someone would want to visit Penn's Landing is beyond me. Is Penn's ship still there? I think not! Otherwise, who wants to spend their vacation looking at Camden? For me, I would prefer being closer to Broad Street so that I can enjoy the nightlife to the east and the shopping to the west -as well as the architecture, which is everywhere. This hotel was not completely detached from all of this it was however not in a reasonable walking distance - instead it was a cabride away.”

Jul 29, 2008 by Mary A. from Pottstown, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient and close to selected attractions.
• Had to pay $22/night for parking!

“Close to major attractions. Penns Landing, Liberty Bell etc. Only down side was shuttle did not run the AM we were there and you had to pay $22/night extra for parking on top of the hotel bill.”

Jul 24, 2008 by Johnathan from Philadelphia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Customer service was through the roof.
• Some channels did not work and was never fixed.

“This hotel is no-frills, but you will love the exceptional customer service and clean rooms.”

Jul 18, 2008 by Changan from Riverside, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[6]

• Internet access, continental breakfast.
• Next to the freeway, it is extremely noise.

“The location of this hotel is just next to freeway, it is very noise. We barely can not get into sleep. We live on the 10th floor, the shower water is very small and slow. Plus charge of parking fee, It does not save our money too much. We all like its breakfast.”

Jul 9, 2008 by Chanell from Randallstown, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[10]

• Close to main attractions.
• The hotel representatives were not very pleasant and it took over 20 minutes to get towels.

“The hotel representatives were not very pleasant and it took over 20 minutes to get towels. Overall, it wasn't very bad.”

Jun 15, 2008 by Myron from Pittsburgh, PA
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[1]

• The room was comfortable.
• Location was lousy. Staff was very unhelpful - could not give directions.

“It is located across several major highways and is very inconvenient unless you plan to drive everywhere (note that parking at hotel is expensive). The hotel staff could not direct me anywhere and were very unhelpful.”

Jun 7, 2008 by Kara from Jersey City, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• The bed was comfortable.
• The room A/C was terrible.

“The room was ok, but the A/C in room wasn't very good. It was too hot. And the shower curtains don't fit well so water gets all over the bathroom floor when you shower. The beds were pretty comfortable. The parking was too expensive.”

Jun 5, 2008 by Dave from North Royalton, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[4]

• Continental breakfast and shuttle bus.
• Not very walkalbe to other parts of the historic area.

“Nice room. Many positives, except not in a convenient location to the rest of the historic area.”

Jun 3, 2008 by Kathy from Ft Wayne, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to tourist attractions, accommodations were adequate and clean staff friendly.
• Parking accommodations were tight, cost of nightly and guest parking were high.

“Rather pleasant and convenient for our stay. Did not have us in proper accommodations to begin with, but changed to suit us quickly. We did have constant problems with our room key which had to be recoded frequently causing some problems. The parking lot was a tight fit, with difficulty in communicating with parking staff. All in all it was a pleasant stay.”

Jun 2, 2008 by Joe from Glenshaw, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Convenience to Historical Area Of City-walking distance.
• Overpriced.

“Hotel conveniently located near Historical District of Philadelphia as well as Penn's Landing. All within walking distance! Hotel employees were very friendly and accommodating. The hotel bar/ lounge was a nice place to relax at the end of the evening. The morning breakfast was an added bonus. I would definitely stay here again if my choices were limited.”

May 8, 2008 by Dan from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[6]

• Location, near lots of good stuff in old Philly.
• Staff were rather curt with me and the lobby bar was expensive.

“If you're looking for a not-special place to sleep and eat a big breakfast buffet that's walking-distance to most of the best parts of old Philly, this is a good choice. Rooms facing west get no view and highway-traffic white noise but I bet the east view is nice. Small rooms make it hard to lose things. Good for a no-frills stay.”

Apr 13, 2008 by Don from Portsmouth, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• Noise.

“The location is very good for Penns landing and the historic Philadelphia district. Parking costs about 20 bucks extra. The elevated train across the Jersey Bridge is very noisy and while it didn't bother me other travelers may find it excessive.”

Apr 7, 2008 by William from Berlin, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[5]

• Room was clean.
• So close to the highway traffic, sleep was difficult.

“Located in a central part of town, construction at the hotel was difficult. Breakfast was not well managed.”

Mar 20, 2008 by Tom from University Park, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[5]

• Shuttle service to Downtown area-FREE.
• Next to railroad tracks-noisy!

“The staff was VERY friendly, courteous, competent, and helpful. We got a great value at this hotel that has a nice proximity to Downtown.”

Mar 16, 2008 by Mary from Salem, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Met a request for a room change promptly and professionally.
• Too small a breakfast room.

“Perfectly-located for our visit to a family member in Fishtown. Great for a nice walk along the river in the morning. Once we changed rooms farther from the on-ramps to the Ben Franklin bridge, it was very quiet all night.”

Mar 9, 2008 by Alvin from Garland, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[9]

• Location to the work site, and the continental breakfast.
• Noisy.

“I would consider this location as a last choice.”

Mar 3, 2008 by Shannon from Albany, GA
Overall Rating: 8
Cleanliness:[5] • Staff:[6] • Location:[4]

• I liked the king-size bed and the spaciousness of the room.
• It was close to the highway so it was noisy and thus some residents were a little boorish; hard to find street parking.

“Overall it was a decent experience. The staff was friendly and the continental breakfast provided was nice (waffles, bagels, yogurt etc.) The lobby looked decent with a few colorful pieces of decor to add to the mellow ambiance. Elevators were squeaky. Street parking was nearby but some meters were out-of-order and free parking did not begin until 10pm. Penn's Landing was close by but only a few restaurants within walking distance; shopping was farther. Located really close to highway (I-95) so it was difficult to fall asleep. Television did not have CNN and I couldn't access the wireless signal or network even though the hotel did have wireless.”

Jan 28, 2008 by Gaurav from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[2] • Location:[8]

• Well furnished rooms.
• One receptionist was more interested in her personal telephone call.

“Excellent room, clean and well furnished. Unhelpful staff, one lady, who was more interested in her phone call than assisting me. She apparently called a taxi which didn't show up. I asked her to call again, which she did and it showed up in 2 minutes. She didn't seem to notice that I had waited 20 minutes for a taxi in the lobby. Personal calls should not be taken at the front desk in front of the customer, making the customer wait. The man on duty the night before was very helpful and professional, so it is sad to see the reputation of the staff spoilt by just one staff member.”

Jan 26, 2008 by Ronald from Uncasville, CT
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[1]

• Courteous shuttle driver.
• No shuttle service from noon to 4 pm.

“Locater map did not show interstate between hotel and attractions local Subway nearby high noise level all night. Poor assistance from staff on local attractions.”

Dec 9, 2007 by Ginny from Center Harbor, NH
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[4]

• Convenient shuttle into city.
• No restaurant.

“This hotel was about what I expected, however, the desk clerk told me she didn't want to put me on an upper floor "because there are only rooms by the elevator or adjoining rooms and I never put single women in those rooms." as it turned out, I never felt my safety was in jeopardy, but it was an off putting statement.”

Nov 20, 2007 by Jean from Evansville, IN
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[4]

• Personnel were very friendly and helpful.
• Hotel is located next to interstate 95. It was very loud and drafty. Walking to historic sites was somewhat difficult.

“The hotel is not new. The windows were drafty. The noise from interstate 95 right out our window kept us awake at night. Although only a few blocks from the historic sites, we had to walk several blocks to be able to cross the interstate. The area is near the peer which is okay during the day but not the safest part of the city at night.”

Nov 19, 2007 by Fred from Brooklyn, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[4]

• Clean; met my price requirements; helpful shuttle service.
• On the highway; somewhat desolate location.

“Overall, a reasonably good hotel. The room was clean. The location is handy for getting to the Old Town of Philly, but it is oddly placed on the wrong side of the highway so getting to the hotel itself involves walking over a relatively desolate overpass, down a flight of outdoor stairs and along an access road. For daytime excursions into town in nice weather its not a problem, at night and in the rain, its a bit uncomfortable. They offer a free shuttle which is helpful.”

Nov 12, 2007 by Edsel from Shaker Heights, OH
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• Economical.
• Hair in the sink on check-in.

“Located in Penn's landing which is a 3-4 block walk to Market Street. However, the free shuttle service is dependable and excellent. Breakfast is above average. Rooms are comfortable, somewhat noisy (next to the freeway) but great value at the price I paid.”

Nov 8, 2007 by Patrick from Woodside, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• Staffs were very helpful and friendly.
• It was a little expensive for a comfort inn.

“Very friendly and helpful staff, convenient shuttle to and from city center and historic sites. Good location for visiting old city and independence national park. A little pricey, but not bad for a weekend getaway.”

Oct 8, 2007 by Nikki from San Francisco, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[7]

• The manager was friendly and helpful.
• The hotel was dirty and rude staff.

“The hotel is definitely not even a 1star hotel. Dirty rooms, elevators, and lobby and breakfast area. Was cheap, but next time would stay in a more expensive hotel to have a little bit nicer of a stay. Also, the "free shuttle" has a lot of stupid restrictions, such as does not operate between 12-4pm!”

Oct 3, 2007 by Martha from Newtown, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• They overbooked and so could not fulfill our reservation.
• They tried to send us to another hotel 30+ minutes away.

“They tried to send us to another hotel that was located more than 30 minutes away (although they said it was closer luckily I know the area). We finally decided to simply cancel our reservation and stay with family.”

Sep 21, 2007 by Amy from Reston, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• The staff was friendly and knowledgeable about the tourist attractions in Philadelphia.
• The courtesy shuttle did not run at all the first day.

“The hotel was very convenient to downtown historic area, close enough to walk if you chose to. I would recommend asking for a room with a river-view, the other side of the hotel backed up to i-95 w/ lots of traffic noise. The continental breakfasts were good but very crowded, not enough seating. Disappointed that the room rate did not include parking. Overall, hotel was a no frills stay convenient for sight-seeing and compared to other hotels in the historic district, the room rates were a bargain.”