User Reviews for Comfort Inn Downtown/Historic Area

Research User Reviews for Comfort Inn Downtown/Historic Area (1-20 of 78)

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Sep 14, 2008 by Deanna from Marmora, NJ
Overall Rating: 3
Cleanliness:[1] • Staff:[6] • Location:[6]

• Staff was friendly.
• Mold all over bathroom! Just not clean!

“Mold all over bathroom! Just not clean!”

Sep 7, 2008 by Richard from Naples, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[10]

• Friendly, courteous front desk.
• Room condition left much to be desired.

“Good for business travelers in the heart of downtown. But do not expect comfort from this Comfort Inn. It's rooms were adequate, but below-par for the price. Having said that, let me also say: the shabbiness of the room and common spaces were wholly off-set by the quality of the staff, which was excellent.”

Aug 26, 2008 by Pat from Phila, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[4]

• Friendly staff. Comfortable pillows and bed.
• Location. No pool.

“I think all hotels should have in door pools. Just love swimming.”

Aug 20, 2008 by Sandy from Lancaster, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Excellent location and helpful staff.
• Parking for hotel guests.

“Great hotel, centrally located for all historical adventures. Very helpful staff and wonderful shuttle driver.”

Aug 13, 2008 by Chris from Richmond Hill, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the fact that I can park on the street near the hotel for cheap. Also free internet.
• Only the fact that it wasn't in center city.

“Great place for me. Easy to find, cheap parking on the street, and the breakfast they serve is outstanding!”

Aug 13, 2008 by Jean from Middle River, MD
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[7]

• Excellent breakfast! We make our own waffle. It's the best continental breakfast ever!
• The toilet water was running all the time. Street noise cause it's close to highway.

“Excellent hotel with the best free breakfast ever! It also provides crib which is a big help for us. Staff is very friendly. We also can walk to the river and Metro station. The view of the room is good. Definitely would recommend people to stay here.”

Jul 31, 2008 by Oskar from Gaithersburg, MD
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[4]

• Breakfast was ok!
• It was detached from downtown and the parking was expensive.

“Why someone would want to visit Penn's Landing is beyond me. Is Penn's ship still there? I think not! Otherwise, who wants to spend their vacation looking at Camden? For me, I would prefer being closer to Broad Street so that I can enjoy the nightlife to the east and the shopping to the west -as well as the architecture, which is everywhere. This hotel was not completely detached from all of this it was however not in a reasonable walking distance - instead it was a cabride away.”

Jul 29, 2008 by Mary A. from Pottstown, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient and close to selected attractions.
• Had to pay $22/night for parking!

“Close to major attractions. Penns Landing, Liberty Bell etc. Only down side was shuttle did not run the AM we were there and you had to pay $22/night extra for parking on top of the hotel bill.”

Jul 24, 2008 by Johnathan from Philadelphia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Customer service was through the roof.
• Some channels did not work and was never fixed.

“This hotel is no-frills, but you will love the exceptional customer service and clean rooms.”

Jul 18, 2008 by Changan from Riverside, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[6]

• Internet access, continental breakfast.
• Next to the freeway, it is extremely noise.

“The location of this hotel is just next to freeway, it is very noise. We barely can not get into sleep. We live on the 10th floor, the shower water is very small and slow. Plus charge of parking fee, It does not save our money too much. We all like its breakfast.”

Jul 9, 2008 by Chanell from Randallstown, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[3] • Location:[10]

• Close to main attractions.
• The hotel representatives were not very pleasant and it took over 20 minutes to get towels.

“The hotel representatives were not very pleasant and it took over 20 minutes to get towels. Overall, it wasn't very bad.”

Jun 15, 2008 by Myron from Pittsburgh, PA
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[1]

• The room was comfortable.
• Location was lousy. Staff was very unhelpful - could not give directions.

“It is located across several major highways and is very inconvenient unless you plan to drive everywhere (note that parking at hotel is expensive). The hotel staff could not direct me anywhere and were very unhelpful.”

Jun 7, 2008 by Kara from Jersey City, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• The bed was comfortable.
• The room A/C was terrible.

“The room was ok, but the A/C in room wasn't very good. It was too hot. And the shower curtains don't fit well so water gets all over the bathroom floor when you shower. The beds were pretty comfortable. The parking was too expensive.”

Jun 5, 2008 by Dave from North Royalton, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[4]

• Continental breakfast and shuttle bus.
• Not very walkalbe to other parts of the historic area.

“Nice room. Many positives, except not in a convenient location to the rest of the historic area.”

Jun 3, 2008 by Kathy from Ft Wayne, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to tourist attractions, accommodations were adequate and clean staff friendly.
• Parking accommodations were tight, cost of nightly and guest parking were high.

“Rather pleasant and convenient for our stay. Did not have us in proper accommodations to begin with, but changed to suit us quickly. We did have constant problems with our room key which had to be recoded frequently causing some problems. The parking lot was a tight fit, with difficulty in communicating with parking staff. All in all it was a pleasant stay.”

Jun 2, 2008 by Joe from Glenshaw, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Convenience to Historical Area Of City-walking distance.
• Overpriced.

“Hotel conveniently located near Historical District of Philadelphia as well as Penn's Landing. All within walking distance! Hotel employees were very friendly and accommodating. The hotel bar/ lounge was a nice place to relax at the end of the evening. The morning breakfast was an added bonus. I would definitely stay here again if my choices were limited.”

May 8, 2008 by Dan from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[6]

• Location, near lots of good stuff in old Philly.
• Staff were rather curt with me and the lobby bar was expensive.

“If you're looking for a not-special place to sleep and eat a big breakfast buffet that's walking-distance to most of the best parts of old Philly, this is a good choice. Rooms facing west get no view and highway-traffic white noise but I bet the east view is nice. Small rooms make it hard to lose things. Good for a no-frills stay.”

Apr 13, 2008 by Don from Portsmouth, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• Noise.

“The location is very good for Penns landing and the historic Philadelphia district. Parking costs about 20 bucks extra. The elevated train across the Jersey Bridge is very noisy and while it didn't bother me other travelers may find it excessive.”

Apr 7, 2008 by William from Berlin, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[5]

• Room was clean.
• So close to the highway traffic, sleep was difficult.

“Located in a central part of town, construction at the hotel was difficult. Breakfast was not well managed.”

Mar 20, 2008 by Tom from University Park, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[5]

• Shuttle service to Downtown area-FREE.
• Next to railroad tracks-noisy!

“The staff was VERY friendly, courteous, competent, and helpful. We got a great value at this hotel that has a nice proximity to Downtown.”

Mar 16, 2008 by Mary from Salem, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Met a request for a room change promptly and professionally.
• Too small a breakfast room.

“Perfectly-located for our visit to a family member in Fishtown. Great for a nice walk along the river in the morning. Once we changed rooms farther from the on-ramps to the Ben Franklin bridge, it was very quiet all night.”

Mar 9, 2008 by Alvin from Garland, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[9]

• Location to the work site, and the continental breakfast.
• Noisy.

“I would consider this location as a last choice.”

Mar 3, 2008 by Shannon from Albany, GA
Overall Rating: 8
Cleanliness:[5] • Staff:[6] • Location:[4]

• I liked the king-size bed and the spaciousness of the room.
• It was close to the highway so it was noisy and thus some residents were a little boorish; hard to find street parking.

“Overall it was a decent experience. The staff was friendly and the continental breakfast provided was nice (waffles, bagels, yogurt etc.) The lobby looked decent with a few colorful pieces of decor to add to the mellow ambiance. Elevators were squeaky. Street parking was nearby but some meters were out-of-order and free parking did not begin until 10pm. Penn's Landing was close by but only a few restaurants within walking distance; shopping was farther. Located really close to highway (I-95) so it was difficult to fall asleep. Television did not have CNN and I couldn't access the wireless signal or network even though the hotel did have wireless.”

Jan 28, 2008 by Gaurav from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[2] • Location:[8]

• Well furnished rooms.
• One receptionist was more interested in her personal telephone call.

“Excellent room, clean and well furnished. Unhelpful staff, one lady, who was more interested in her phone call than assisting me. She apparently called a taxi which didn't show up. I asked her to call again, which she did and it showed up in 2 minutes. She didn't seem to notice that I had waited 20 minutes for a taxi in the lobby. Personal calls should not be taken at the front desk in front of the customer, making the customer wait. The man on duty the night before was very helpful and professional, so it is sad to see the reputation of the staff spoilt by just one staff member.”

Jan 26, 2008 by Ronald from Uncasville, CT
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[1]

• Courteous shuttle driver.
• No shuttle service from noon to 4 pm.

“Locater map did not show interstate between hotel and attractions local Subway nearby high noise level all night. Poor assistance from staff on local attractions.”

Dec 9, 2007 by Ginny from Center Harbor, NH
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[4]

• Convenient shuttle into city.
• No restaurant.

“This hotel was about what I expected, however, the desk clerk told me she didn't want to put me on an upper floor "because there are only rooms by the elevator or adjoining rooms and I never put single women in those rooms." as it turned out, I never felt my safety was in jeopardy, but it was an off putting statement.”

Nov 20, 2007 by Jean from Evansville, IN
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[4]

• Personnel were very friendly and helpful.
• Hotel is located next to interstate 95. It was very loud and drafty. Walking to historic sites was somewhat difficult.

“The hotel is not new. The windows were drafty. The noise from interstate 95 right out our window kept us awake at night. Although only a few blocks from the historic sites, we had to walk several blocks to be able to cross the interstate. The area is near the peer which is okay during the day but not the safest part of the city at night.”

Nov 19, 2007 by Fred from Brooklyn, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[4]

• Clean; met my price requirements; helpful shuttle service.
• On the highway; somewhat desolate location.

“Overall, a reasonably good hotel. The room was clean. The location is handy for getting to the Old Town of Philly, but it is oddly placed on the wrong side of the highway so getting to the hotel itself involves walking over a relatively desolate overpass, down a flight of outdoor stairs and along an access road. For daytime excursions into town in nice weather its not a problem, at night and in the rain, its a bit uncomfortable. They offer a free shuttle which is helpful.”

Nov 12, 2007 by Edsel from Shaker Heights, OH
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• Economical.
• Hair in the sink on check-in.

“Located in Penn's landing which is a 3-4 block walk to Market Street. However, the free shuttle service is dependable and excellent. Breakfast is above average. Rooms are comfortable, somewhat noisy (next to the freeway) but great value at the price I paid.”

Nov 8, 2007 by Patrick from Woodside, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• Staffs were very helpful and friendly.
• It was a little expensive for a comfort inn.

“Very friendly and helpful staff, convenient shuttle to and from city center and historic sites. Good location for visiting old city and independence national park. A little pricey, but not bad for a weekend getaway.”

Oct 8, 2007 by Nikki from San Francisco, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[7]

• The manager was friendly and helpful.
• The hotel was dirty and rude staff.

“The hotel is definitely not even a 1star hotel. Dirty rooms, elevators, and lobby and breakfast area. Was cheap, but next time would stay in a more expensive hotel to have a little bit nicer of a stay. Also, the "free shuttle" has a lot of stupid restrictions, such as does not operate between 12-4pm!”

Oct 3, 2007 by Martha from Newtown, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• They overbooked and so could not fulfill our reservation.
• They tried to send us to another hotel 30+ minutes away.

“They tried to send us to another hotel that was located more than 30 minutes away (although they said it was closer luckily I know the area). We finally decided to simply cancel our reservation and stay with family.”

Sep 21, 2007 by Amy from Reston, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• The staff was friendly and knowledgeable about the tourist attractions in Philadelphia.
• The courtesy shuttle did not run at all the first day.

“The hotel was very convenient to downtown historic area, close enough to walk if you chose to. I would recommend asking for a room with a river-view, the other side of the hotel backed up to i-95 w/ lots of traffic noise. The continental breakfasts were good but very crowded, not enough seating. Disappointed that the room rate did not include parking. Overall, hotel was a no frills stay convenient for sight-seeing and compared to other hotels in the historic district, the room rates were a bargain.”

Aug 21, 2007 by David from Passaic, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• View.
• Elevator did not work at check out I had to make four trips to the 9th floor.

“Hotel staff friendly; Clean facility; slow check-in check-out; elevator broken; overall, you get what you pay for.”

Aug 2, 2007 by Rob from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great staff very accommodating , and free shuttle.
• Small breakfast area, very crowded.

“Would highly recommend this hotel to any one, location was great and free shuttle to all city center attractions. Staff was very helpful with luggage storage until check in and then again held luggage until early evening cab to airport, well after check out. Beautiful view of bridge and water front area.”

Jul 31, 2007 by John from Syracuse, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good area.
• Paying for parking, no place to eat at the hotel.

“No stay.”

Jul 17, 2007 by Margo from Waldorf, MD
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[6]

• The hotel was relatively close to Franklin Institute which is where I visited, thus requiring me to stay in Philadelphia. My room was neat and clean.
• The staff was not professional. I was not greeted as though my business mattered. One staff member was wearing a dirty shirt.

“The location is in a place allowing for easy access to many activities in downtown Philly. My room was clean; however, it faced a major highway and subway track. The constant traffic made sleeping impossible for me. Make sure to request a room away from the highway. The elevator was filthy and although cleaning staff boarded the elevator and saw the same substance that looked like either chunky vomit of smooshed crumbs with some type of juice, they did nothing to clean it up or have it cleaned up. I road the elevator up and down at least twice and the substance remained and it was in an obvious location. One had to tip toe not to step on some part of it. I called, this location, from Franklin Institute and requested directions. The phone was hung up (I could hear the clanking of a receiver being placed back into the cradle) instead of placed on hold during my first call. When I called back I was told well you know we have to check in people then we will get to you. The directions given were incoherent and I had to stop at another hotel in order to get clear directions. The staff treated customers rudely and responded to a gentleman's request/comment by saying oh well. I asked for a late check out the following morning and I was told no, we aren't having those today. No apology or even we can give you 30 minutes if that would help. I felt I was a bother to the staff I interacted with. If I hadn't paid through a third party I would have requested a refund and stayed somewhere else. It also should be mentioned that there is an additional $20 charge for parking.”

Jul 4, 2007 by Barbara from Randallstown, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The Location.
• Paying for parking.

“The nights I stayed were fine. The staff was very cordial.”

Jul 2, 2007 by Liz from Scranton, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Excellent location to historic area. Breakfast included. Free shuttle bus to downtown.
• Had to pay for parking in their parking lot.

“Very modest exterior, gave way to, very friendly helpful staff, clean and pleasant room. Nice view of Ben Franklin Bridge. The shuttle bus to the historic area/downtown was a great added bonus. The continental breakfast was good but lacked adequate seating. The dining area was cramped and all seating in lobby was full.”

Jun 26, 2007 by Lee from Hemet, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Excellent location for visiting downtown historic area. Within walking distance.
• Very hard to find this hotel. Very poor street signs. Poorly lit area. Very confusing layout of the streets.

“Once you get there this hotel is great. No need for a car. Everything is within walking distance. The hotel is hard to find. We ended up in new jersey. Twice! Street signs are hard to see at night, some street signs are missing! Would use this hotel again only because I could now get there without ending up in new jersey!”

Jun 17, 2007 by Mary B. from Bridgeview, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Some of the staff were not friendly.

“Very nice for the price and location.”

May 15, 2007 by Sid from Madison, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free breakfast.
• Keys did not work.

“Excellent complimentary breakfast. Parking charge is high. Park on the street if you will use your car during the day. Clean rooms. No problems. ”

Mar 14, 2007 by Greg from Plainfield, NJ
Overall Rating: 2
Cleanliness:[9] • Location:[6]

• Waffles at breakfast.
• Located right near freeway and could hear traffic all day and night.

“Good on a budget with moderate comfort and no amenities that matter.”

Mar 6, 2007 by Howard from Bel Air, MD
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[7]

• Room itself was fine, location is okay.
• Highway noise, highway noise, highway noise.

“The hotel itself is totally acceptable as a 2 star property. However, by virtue of the incredible noise (it's sandwiched between I-95 and Columbus boulevard). There is no way one could expect, or accept, the unbearable noise coming from I-95, right outside the hotel windows at any star rating.”

Feb 20, 2007 by Cheryl from Santa Fe, NM
Overall Rating: 2
Cleanliness:[9] • Staff:[7] • Location:[5]

• The cleanliness of the room and it was spacious.
• The hotel was right on the freeway so the windows were paper thin, so every time a truck went by you heard it-all night.

“I would never stay here again due to its right next toe freeway, so we were up all night due to the trucks that sounded every two minutes-horrible.”

Jan 2, 2007 by D. from Champaign, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to train line.
• Hotel charges a parking fee which was not indicated on the website.

“Better than average for a comfort inn.”

Dec 11, 2006 by Jim from Philadelphia, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[3]

• Free continental breakfast, shuttle service into town.
• Did not have iron in room. No soap in bathroom, noise from super highway.

“This is strictly a budget place. If your room faces 1-95 the traffic whizzing by is quite load. Did not have the basic amenities in room - soap in bathroom and iron in room (which really annoyed me because I didn¿t notice it until I needed it in the morning.”

Dec 6, 2006 by Dennis from Clifton, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Easy walk to many good restaurants and waterfront shops.
• Right next to i-95 and room was noisy from traffic.

“Excellent price for the location. Staff very friendly and helpful. Check in and out was very easy. Showed up early and was given a room 4 hours before I expected to check in.”

Nov 19, 2006 by Paul from Brenham, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Free shuttle service within 20 blocks.

“Staff was friendly and helpful. Room was adequate, but nothing special.”

Nov 16, 2006 by Amanda &. from Jackson Heights, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Brand new beds!
• Their courtesy car drivers are biggest pricks in America!

“We stayed there before when the mattresses were disgusting. Now the mattresses are new. They only hire courtesy car drivers that are the biggest pricks in America. The last one was a rat. The new one is even meaner. We are big tippers. He knows that people are waiting in the lobby but drive off without announcing that he is there! They get tipped, but let you off a city block away from where the best entrance is to the reading terminal. I found their drivers obnoxious and sadistic both times. Even though they put us in a smoking room, we were not unhappy because the beds were great! Bring your own soap.”