User Reviews for Sheraton-Society Hill Hotel

Research User Reviews for Sheraton-Society Hill Hotel (1-20 of 248)

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Dec 13, 2009 by Hany from Cedar Grove,NJ
Overall Rating: 6

• Great location.
• Amenities are old and need upgrading.

“Shower and furniture need renovating.”

Jun 21, 2009 by Bonnie from Sarasota,FL
Overall Rating: 10

• Great location to see historic sites; staff friendly and helpful.
• I had given them my traveling partners name who was checking in before me and they didn't have it when she tried to check in.

“The hotel was suitable for our needs; spacious, clean, comfortable beds; no complaints.”

May 27, 2009 by Oriental Beauty from Valhalla,NY
Overall Rating: 7

• No big problem.
• Bad bath ventilation.

“Bath Ventilation is bad, so it is wet and humidity.”

May 25, 2009 by Henry from Saint Marys,PA
Overall Rating: 4

• Location was convenient and easy to find.
• Hotel room was not clean. It was infested with ants and the staff was not very reactive to my requests.

“The hotel is conveniently located near Penns Landing and many Philadelphia must see attractions.”

Apr 26, 2009 by Aimee from Hooksett,NH
Overall Rating: 8

• Very convenient to sports stadiums (Eagles, Phillies, etc.)
• The outdoor sitting area was like a sauna - too warm to enjoy.

“Very friendly staff, assisted us with directions.”

Apr 23, 2009 by Abby from Denville,NJ
Overall Rating: 4

• Nothing.
• Attention to detail.

“The phone in the room was not working. When I told the front desk and still no one came to fix it. I had asked for extra towels and did not receive them.”

Mar 22, 2009 by Margaret from Wappingers Falls,NY
Overall Rating: 9

• The beds were absolutely comfortable.
• The heater in the room was too noisy.

“Greeted by the doorman, beautiful lobby, easy check-in, and beautiful room (the downer was the banging of the room heater at night). All areas were clean, the staff was extremely helpful and polite.”

Feb 10, 2009 by Phil from San Pablo,CA
Overall Rating: 7

• Most of the hotel staff was friendly and attentive.
• Too many issues that had to be resolved by staff.

“Very nice hotel. Good location. There were several minor inconveniences that were quickly resolved by the staff but none the less irritating. Unable to talk to upper management staff about problems. Still it is a nice hotel.”

Jan 8, 2009 by Linda from Woodbridge,NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Love the location. We'll be back, Jan. 09/09.
• Valet parking is too expensive.

“We stayed there Dec. 20, 2008. Lovely hotel. Just about everything is within walking distance. We felt very safe there. The valet can have a taxi for you in just a few minutes if you need one. My only complaint is that the valet parking is very expensive ($29.00 a day).”

Jan 2, 2009 by Gary from Millersville,MD
Overall Rating: 10

• Location and staff.
• Valet only parking.

“If you're a history buff, this is the hotel for you. Located in the historic society hill section of Philadelphia, this hotel is close to the Independence Hall area, the Philadelphia Mint and the Federal Reserve Bank. I strongly recommend Mrs. K's Koffee Shop on Chestnut Street between 3rd and 4th streets for breakfast, a short 5 minute walk from the hotel.”

Jan 1, 2009 by Heather from Merchantville,NJ
Overall Rating: 10

• We found what appeared to be mold in our room. The staff quickly moved us and gave us 2 breakfast comps without hesitation.
• The bar closed too early!

“My partner and I took a mini-vacation over the bridge into Philly for day. We stayed here and were well taken care of and comfortable. The room was too chilly for my partner, but that's my fault! The room and facilities were clean and the staff was friendly and accommodating!”

Dec 9, 2008 by Emma from Los Angeles,CA
Overall Rating: 10

• The staff was amazing, friendly and helpful.
• I
  could hear other guests' voices as they walked down the hall from my bed.

“The hotel location was excellent. Staff was amazing.”

Nov 17, 2008 by Neal from Marietta,GA
Overall Rating: 9

• Friendly, helpful, cooperative staff throughout.
• NA

“Excellent location; quiet; friendly helpful atmosphere; available computers/internet were excellent; overall very positive experience.”

Nov 6, 2008 by
Overall Rating: 9

• Cordial staff and
  great neighborhood.
• Room was
  average.

“Looking for a great walking neighborhood to stay at. The Sheraton Society Hill in Philly is the perfect place. Friendly staff and convenience to main attractions.
”

Oct 14, 2008 by Mariellen
Overall Rating: 10

• Our room was beautiful, with a flat screen HDTV and 2 plaid ottomans. Very comfortable.
  

“This hotel was in the perfect location for us! We could walk everywhere, including to Independence Hall. The only drawback was the wedding that took place that evening. Our room was on the 2nd floor and the wedding band was only one floor below. We could hear the band clearly in our room.
”

Aug 25, 2008 by Joann from Bronx, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The whirlpool and the lobby. Very pretty.
• The room I stayed in didn't have a dresser to put my clothes.

“Wonderful hotel and very convenient to local sites and restaurants.”

Aug 21, 2008 by Bennet from Mchenry, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice, clean, good food, great price, convenient.
• Nothing.

“Great rooms, comfortable beds, convenient to downtown, great service.”

Aug 21, 2008 by Jennifer from Norwich, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• I liked the location. It was definitely a clean, well maintained hotel. I felt safe being in the city alone and in this location.
• I don't like hotels that nickel and dime.

“Increasingly frustrating to check into a hotel and be taken for minor incidentals such as telephone and parking. I've been in Europe and have made calls to the US for a fraction of what the Sheraton charged me for 8 minutes total telephone usage. 8 minutes cost me $34. The hotel charged $30 for parking but I was able to park overnight right out front for free. Shame on the Sheraton Society Hill.”

Aug 11, 2008 by Amy from Downingtown, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location. Clean attractive room, attractive foyer.
• Dirty elevators, no free coffee.

“Clean, attractive room, clean bedding, comfortable rooms, location was close to excellent restaurants and Taverns, open, airy, foyer, friendly help.”

Aug 4, 2008 by Alex from Paterson, NJ
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[8]

• It was pretty nice because it was a homely.
• I did not like that the room smell like cigarettes and no continental breakfast.

“It was pretty decent. We checked in and changed and went to dinner, we came back and noticed the room smelled like cigarettes and there was no continental breakfast for a place as classy and elegant as that. It was nice for a leisure trip like me and my wife did. All in all, it was alright.”

Jul 31, 2008 by Patricia-Anne from Brick, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Room service.
• Street/vehicle noise. Room service in early AM, easily heard and disturbing to sleep.

“Surroundings were nice. Hotel was nice/clean. Hotel restaurants only offered same menu for lunch and dinner. Would have preferred breakfast buffet to menu selection. Staff was excellent and very helpful. If was not for noise of traffic would definitely stay here again.”

Jul 27, 2008 by Peter from New Milford, CT
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[8]

• A good location.
• The room was not that clean, stains on bed cover, hairs in bathroom.

“Enough said.”

Jul 23, 2008 by Nathan from San Diego, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location.
• Sheraton link service was terrible.

“Good location. Great value. Walking distance to everything.”

Jul 17, 2008 by Eunjoon from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, lobby.
• Room was a little bit smaller than other Sheraton.

“Great location, very comfortable place, free internet in the lobby was great too.”

Jul 9, 2008 by Carolyn from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location. Within walking distance of historical center. Felt very safe here.
• Slow middle elevator. AC unit in room was noisy. Valet parking was expensive.

“It was in a great location! Within walking distance to Liberty Bell, Independence Hall, Betsy Ross house, Penn's Landing, South Street- everything you would want to see in Phili! Also felt very safe, which was a concern for me. I was so glad I stayed here in Society Hill instead of in the middle city. Little pet peeves were a noisy AC unit that we could not control very well, no vent in the bathroom and expensive valet parking ($28 a day). Staff was friendly but concierge did not know that Independence Hall was open from 5 - 8 pm without a timed ticket the week of 4th of July.”

Jun 30, 2008 by Anthony from Wappinger Falls, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• Staff was rude.

“They sent me to a sub par hotel, the Crown Plaza which was far away from the Sheraton in society hill. The Sheraton was going to reimburse me for the first night. Haven't seen it yet. They gave me cab fare to the crown plaza, but not back to the Sheraton in society hill. So that's more money out of my pocket. Do to there incompetence. I had to get up early go back to Sheraton the next day. Checking in was fine. The hotel is in a great location near shops, restaurants and museums. Nice gym and pool.”

Jun 2, 2008 by Carol from Hackettstown, NV
Overall Rating: 3
Cleanliness:[10] • Staff:[2] • Location:[10]

• Location, Location, Location.
• The hotel water was Luke warm at best. The bath tub drain would not properly close to permit bathing. The staff did not correct the conditions.

“The hotel management did not seem competent. The lack of hot water (at all times of day) and the malfunction of the tub drain plug was not fixed during our four day/ three night stay, despite repeated complaints to the desk & manager. The hot water issue was probably a cost savings initiative. However the inability to close the tub drain during a bath resulted in over utilization of water. The hotel paid for the excess water bill and the cost of heating water (although only to lukewarm temperature). Despite the great location I would not stay in this hotel again unless it changed name or management.”

May 28, 2008 by Tony from Worcester, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Location, layout, comfort, restaurant.
• Fitness center small (but adequate.).

“Completely satisfying stay in a great location.”

May 27, 2008 by Bruce from Rockville, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[7]

• Location, room amenities.
• Run around on exercise room entry times. Valet parking fees excessive.

“Hotel was in ideal location, close to Downtown and historic sites, clean, and well attended by staff. Was disappointed that the exercise facility opened so late (6 am) and was given the runaround when inquiring on opening it earlier.”

May 26, 2008 by Andres from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location very comfortable and clean room.
• Only thing I did not like the carpet in the hall way to the room was not clean.

“Great location very clean and comfortable room.”

May 25, 2008 by Edward from Stratford, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Closeness to historic area of Philadelphia.
• Noises in room.

“Room walls did not suppress noises adequately. Somewhat noisy due to closeness of our fourth floor room to nearby expressway. Also noises from water running in showers, sinks, and toilets in adjacent rooms.”

May 24, 2008 by Jason from Overland Park, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The accommodations were clean, people were very friendly. I would give 3.5 stars - 4 star service. The bed was spacious.
• No shop in the hotel.

“Sheraton-Society Hill is a quaint, somewhat luxurious hotel a few blocks away from the historic sites of Philadelphia. Within walking distance of the Farmer's Market, Penn's Landing, the Liberty Bell and Independence Hall, a day of walking may cover the hustle and bustle of Old Town Philly. For longer jaunts, just walk out the red-brick portico and the service will signal to waiting cabs. For smiles and service, this facility is top-notch!”

May 23, 2008 by Tfc from Drexel Hill, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was absolutely beautiful. The carpet and bedding were amazing. The service was great, the location was perfect. I loved every bit of it!
• Nothing.

“This was best hotel experience I've ever had for such a low price. It was almost too good to be true. I've been telling everyone about it!”

May 21, 2008 by Barbara from Kingston, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, comfortable, attractiveness.
• Slow elevators.

“Room available on arrival-valet service timely staff responsive-great location for touring.”

May 18, 2008 by Jackson from Woodside, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• The rooms were very clean. The location was convenient to many attractions.
• Expensive valet-only parking. No free parking in the vicinity. Cobblestone roads around the hotel are terrible on cars.

“Overall, this hotel proved to be an excellent stay. Although it's age is showing in the public areas, the rooms do in fact seem more updated and fresh. The staff was extremely friendly. It's location in the middle the historic sights of Philadelphia, Penn's Landing, and South Street are certainly a plus as everything is within walking distance. The only "negatives" about the location though is that free parking in the area is extremely hard to find. The hotel provides only valet parking, and it's not cheap. The cobblestone roads that surround the hotel are a nightmare on any car suspension. Nonetheless, it is certainly a good hotel for Philadelphia.”

May 14, 2008 by Bryan from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were professional, accommodating and kind.
• Parking appeared to be pricy, but given the fact that it was valet, understandable.

“Small sized hotel, not generous. Peaceful surroundings. Good staff. Did not encounter a single unsatisfactory moment. Would consider revisiting in future.”

May 8, 2008 by Bob from Attleboro, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location, comfortable room, lovely public interiors.
• Our room was very far from elevators.

“The Sheraton was a great place to stay for our first trip to Philadelphia.”

May 5, 2008 by Susan from Nottingham, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, comfort and service.
• Had a hard time insuring two double beds instead of one King until check in.

“Rooms were very comfortable, especially linens. We had a lovely view, wish we had had a little patio! Parking service was great. Bellman service was a little lacking upon check-in. Overall, would definitely stay there again-have already recommended it to a client of mine.”

May 1, 2008 by Larry from Nutley, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service and location.
• One of the cleaning ladies I ran into 3X had a nasty attitude.

“The only comment was the one employee who was a cleaning lady on the 3rd floor that I saw 3 times in two days and did not smile or return a hello twice.”

Apr 29, 2008 by Lynda M. from Jersey City, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Convenient location, unlimited access valet parking only $25 & good even after checkout until 5 pm. Unbelievable in a major city hotel!
• No continental breakfast and very expensive room service. Limited menu, no wet bar, lots of lamps & other device wires messy & tangled.

“A very nice stay! The king-size bed was so comfy. Staff was slow to respond but nice.”

Apr 29, 2008 by Donna from Roselle Parl, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel was in a safe area, staff very nice.
• I rushed all day to arrive early enough to take a shower before going out, hotel room not ready at 4pm.

“Hotel staff very accommodating, gave us free drinks for the room not being ready, room was clean and bed wonderful, nice location, easy to find, staff could not do enough for you. The only thing I was disappointed was they did not offer even a continental breakfast; the restaurant in the lobby was pricy.”

Apr 23, 2008 by Ed from Ocean City, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location is excellent.

“Location is excellent. Easy walk to South Street, Penn's Landing and Center City attractions. Hotel is clean and well organized. Staff were friendly.”

Apr 23, 2008 by Alison from Fair Haven, NJ
Overall Rating: 4
Cleanliness:[10] • Staff:[6] • Location:[5]

• The entry way /lobby was well adorned and attractive.
• Other than the lobby the hotel was less than spectacular. Terrible room service, no late menu.

“In February, we stayed at the Double Tree Hilton in Philly and loved it! This Sheraton did not meet up to my expectations at all! It was old and dingy. The tile, the floor, the pool area, even the bed was not nearly as comfortable as the Double Tree. Also, it was on the tail end of the city center! Not a good location for us at all. The room service menu they provide you is obsolete, as the room service attendant so rudely informed us. Why is it in the book then? Very displeased with this hotel! Would not stay again!”

Apr 22, 2008 by Ann from Plainsboro, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was luxurious and they offered Bliss travel size products!
• Nothing negative to say.

“This hotel is in a fairly quiet corner of Old City Philadelphia, but just around the corner from lots of great restaurants and the Independence Hall complex. It's like a little oasis of calm amidst the bustle of downtown. And it's within easy walking distance of transportation, so getting to the sports venues is a snap.”

Apr 21, 2008 by Laurie from Willow Grove, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bathrobe & flat screen TV.
• The elevators were far away and room #'s were confusing.

“I loved the hotel and will stay again.”

Apr 17, 2008 by Sara from Columbus, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[10]

• Awesome location.
• Staff, especially the bell hop and valet were not courteous. The Valet actually argued with me about whether my car was up from the garage.

“I might stay again for the location and because I have stayed before. But I did not find the hotel staff very courteous or friendly. Rooms were clean, except the bed spread had stains. I did not sleep well due to the poor pillows and uncomfortable mattress.”

Apr 15, 2008 by Steve from Oakland, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Good location, close to many popular attractions and not too far from subway station.
• My room windows faced the indoor swimming pool; there was a distinct smell of chlorine.

“Good location just a few blocks from subway station, lots of great dining options nearby, and close to many popular tourist attractions. The hotel itself was decent, somewhat upscale in its ambitions, though falling a bit short of that mark. The rooftop indoor pool (beneath glass ceiling panels) looked nice and was mostly used by families with younger kids.”

Apr 15, 2008 by Jordan from Bethlehem, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• King Size Bed, Flat screen TV, and concierge service is wonderful. The location was perfect, and it was beautiful inside of the hotel.
• Elevators are slow.

“Suited my needs perfectly.”

Apr 14, 2008 by Tony from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was really clean, spacious.

“I was completely impressed with the hotel. Loved the lobby area and the staff were helpful. The room was spotless, and the bed was cozy. It really looked like the pictures. The location is a bit on the sidelines, but you can take a 5 dollar cab ride to the center of town or walk easily on a nice day.”

Apr 8, 2008 by Carol from Herndon, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very polite and accommodating.
• There was a lot of noise from the hallways late at night.

“We liked that this hotel was walking distance from sightseeing spots and fine dining places although the hotel itself was in a quiet space. The staff was nice and helpful all around. For instance, a room with 2 double beds that we requested was not available but the staff went out of their way and placed a comfortable cot in our room as an alternative. The atrium seemed to amplify the noise from the lobby but the inner door in the room helped muffle the noise from outside the room. All things considered, we had a pleasant stay.”