User Reviews for Doubletree Hotel Philadelphia

Research User Reviews for Doubletree Hotel Philadelphia (1-20 of 204)

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Sep 12, 2008 by Alayne from Grafton, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• I ordered a refrigerator and they delivered immediately.
• Needs a face lift inside and out!

“They put us in the smallest room available. It needs to be updated very badly. However, the customer service was excellent!”

Sep 3, 2008 by Dan from Havertown, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was very friendly and polite.
• The room was a bit smaller than other Double Tree's I've stayed at.

“Service was excellent, friendly and helpful. The hotel and room were very clean. I was hoping for a little more out of the layout of the room, it was a bit smaller than expected. Overall it was a good experience and I would return.”

Sep 2, 2008 by Robert from West Orange, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• The pool, room and location were perfect for my family.
• There phone manners needed a little help.

“I would highly recommend this hotel to a friend and already have.”

Sep 2, 2008 by Tim from Arlington, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Bed was very comfortable.
• Bathroom tub was a little rusty. Kind of old.

“This hotel was very clean. But need some update to the bathroom. Ventilation is not so good.”

Sep 1, 2008 by James from Burnsville, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Nice room arrangement and amenities.
• NA.

“It is basically ok for those who only need a bedroom and bath while spending most of their time away. Whereas the place looks clean enough, it does not smell as clean as it ought.”

Aug 31, 2008 by Patty from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Neutrogena products in room.
• No in-room safe.

“A good hotel in the best location in Philly. Nicely decorated rooms and great quality personal products. The beds were extra luxurious.”

Aug 14, 2008 by Brad from Paramus, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Parking fee.

“Hotel is nice. They told me that I had 1 queen smoking room. I am not a smoker. I ended up with 2 queens non-smoking, which was fine, but not what I thought.”

Aug 13, 2008 by Chas from Thousand Oaks, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Clean, updated, friendly service, great location.
• $22 a day parking charge.

“Great Philadelphia location, friendly staff, modern rooms.”

Aug 11, 2008 by Mehul from Jersey City, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Overall everything was good.
• Parking is pricey.

“The staff was courteous. Only thing parking is expensive.”

Aug 8, 2008 by Edward from Brandon, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Every single staff member was incredibly friendly, helpful, and professional. Amazing!
• Can't think of a thing.

“The hotel was clean, spacious, and well located. The staff was the most amazing hotel staff I've ever experienced, every single one of them. They were the perfect balance between courteously professional and friendly. They seemed sincere in their efforts to make us feel as welcome and comfortable as possible.”

Aug 7, 2008 by Mary L. from Gaithersburg, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[8]

• Bed.

“I liked it all except the business center and when I called the desk to complain I get a rude clerk who blew mw off.”

Aug 5, 2008 by Robert from Los Angeles, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We left something behind and they are mailing it back.
• The business center required a credit card to print from a laptop.

“All would enjoy this hotel. The check in was quick and included a warm yummy cookie, the cafe served great home style food and bent over to pack up dessert to bring back to our room. The security went back to find a cord we had left in the room and is shipping it back to us. Great place to stay!”

Aug 1, 2008 by Dave from Harrisburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The staff was very friendly and helpful. They also were dressed "to the 9".
• I guess the only thing would be the view from my 7th floor windows. Not really there fault, though.

“I really enjoyed my stay at the Double Tree. I would definitely go back again.”

Jul 22, 2008 by Kevin from Harrisburg, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• I liked the location.
• There was excessive noise around and in the elevators as if workers were right next to you.

“I found the room satisfying and the hotel close to everything I wanted to visit in Center City area of Philadelphia.”

Jul 17, 2008 by Nicole from New Albany, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great service.
• Restaurant needs larger selection of food, need microwaves and refrigerators in the rooms.

“Great location, great service, very clean, could use microwaves and fridges in the rooms.”

Jul 8, 2008 by Lisa from Hickory, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff.
• Having to pay $22/day for parking.

“Easy to find, very accessible to historic Philly. Giving out warm cookies to travelers is a nice touch.”

Jun 29, 2008 by Eiolela from Churubusco, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• Very warm welcoming. We received warm cookies and my child was given a kids packet.
• There was only one family restaurant and the hours were not very welcoming. Not in a family oriented location.

“I greatly enjoyed staying in this hotel. They were very welcoming upon arrival. They treated us with warm cookies and gave my child a bag with games. I was disappointed in the hotel restaurant. We were there for 4 days and never got the opportunity to eat there. One day it was closed. Then the hours that they were opened we were not available. We had to end up ordering the room service. The location that the hotel is in was very nice, but not very family oriented. If you like theater then you will be in heaven. I had trouble finding some place to eat that was not semi-formal. We had to walk for blocks.”

Jun 16, 2008 by Mike from Sugar Land, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good location for Centre City.
• A/C was a bit noisy.

“For Centre City, everything is within easy walking distance of this hotel. Nice views from upper floors.”

Jun 7, 2008 by Ward from Longview, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great beds.
• Had to have smoking rooms.

“We tried to call and confirm non-smoking rooms at 4:30 pm, but we were put on hold twice for over 10 minutes. When we got there at 7:30 pm, we had to get smoking rooms. We have people in our family with allergies in addition to the fact the smoking from the other rooms was so intense I couldn't sleep well. Hotel was great if we could have had non-smoking rooms.”

Jun 7, 2008 by Ann from Longview, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Helpful staff and rooms were great.
• They didn't explain parking per day at check-in.

“This hotel was very nice. Housekeeping did a great job. The concierge was very helpful.”

Jun 5, 2008 by Laura from Newbury Park, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[8]

• Comfy bed with lots of pillows. Restaurant food was tasty.
• My room could have been cleaner. Carpet was dirty and furniture a bit dusty.

“Front desk employee could have been more friendly. Was told there was only one available room on the smoking floor. I told her I didn't want smoking floor and was happy enough to wait. In the end she managed to find a room that was on a non-smoking floor and ready for occupancy.”

May 31, 2008 by Atul from Louisville, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, facilities were outstanding--especially the weight room.
• House staff did not replace the coffee in the morning.

“Central location keeps you within reach of everything in the city, and the facilities (weight room, hot tub, sauna) were fantastic. I look fwd to another stay there.”

May 29, 2008 by Mark from Annandale, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The front desk representatives were very helpful with directions and travel requests.
• More coffee!

“This hotel is a great place to stay while in Philadelphia visiting or playing.”

May 28, 2008 by K from Metuchen, NJ
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[7]

• The location and it was clean.
• Room was very noisy.

“The room was situated next to 2 main elevators and very noisy. The food wasn't that good for breakfast. Already had better experience at other doubletree.”

May 10, 2008 by Kimo from Sammamish, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean, comfortable room, and a friendly staff.
• I just wish the dining facilities were a little better.

“The Doubletree was a very nice hotel, especially for the price. It offered sufficient amenities, had an excellent location, and had efficient and friendly staff people. I believe it was a wonderful value and I would recommend this hotel to travelers to the Philadelphia area.”

May 7, 2008 by Joan from Boca Raton, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location, helpful staff.
• The $8 charge to print my boarding pass.

“Great location, close to all historical sites and many restaurants. Very near all the Arts venues.”

May 6, 2008 by Mimi from Cincinnati, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to shopping/restaurants.
• Parking.

“This is a great hotel if you like city life. It's close to all the great nightlife that Philly has to offer, plus it's right in the middle of the arts and entertainment district. Close to shopping and great restaurants too.”

May 4, 2008 by Jeong from Tempe, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Not bad but not very fancy.
• Kind of old.

“Just for business purpose only.”

May 3, 2008 by Tessa from Greenville, SC
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[7]

• Easy walking distance to all the sights.
• Dirty under the beds food from previous guest under the beds.

“The floors were not clean at this hotel. We did not feel like a lot of attention to details was given to this hotel for this star rating. It seemed more like a one star or two star hotel due to the cleanliness of the room. We were disappointed.”

May 2, 2008 by David from North Andover, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room.
• No free parking.

“Everything was great-plus location; ask for corner window in front, furthest out.”

Apr 30, 2008 by Josef from San Antonio, TX
Overall Rating: 0
Staff:[7] • Location:[10]

• Good location, friendly staff that knew the city, reasonably quick to react to problems.
• The desk did not know that they had placed messages in my mailbox or if somebody called.

“Centrally located, more amenities than I needed, fine room, pricey.”

Apr 29, 2008 by Mike from Auburn, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] •

• The rooms and dining.
• It costs $1 a page to print at the business center. No room WiFi.

“This is a very nice, clean hotel with a fantastic location in center city Philly. As a place to stay, there is nothing to complain about. They have a great breakfast buffet and nice casual restaurant as well. There are only a few negatives to this hotel. 1) There is no free internet access in the rooms. You have to pay $9.95/day for wired high-speed access. There is free WiFi in the lobby, but it stinks having to head down there with your laptop to check email. In this day and age, there should be free WiFi throughout the hotel. 2) Printing in the business center is ridiculous. It costs $1 per page for black and white printing. I don't see how Doubletree can charge that much when their sister property - Hilton Garden Inn - has free printing. Hilton Garden Inn also has free in-room WiFi. 3) While I did not smell any smoke in my non-smoking room/floor, they still do allow smoking on certain floors. There is no excuse for that in this day and age. Should be a completely non-smoking hotel like most places. However, when all is said and done, would I stay there again?”

Apr 22, 2008 by Patty, N. from Clayton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Doubletree Hotel in Philadelphia had a nice outside deck.
• The view was just ok.

“This hotel was at a great location. Right smack in the middle of Center City Philadelphia. The room was big and very comfortable and clean. Just cant beat it.”

Apr 16, 2008 by Melissa from Parkland, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Good location.
• Got put in a small room.

“We were given a smoking room and I did not want a smoking room. We asked to change and the only room they had available was a room by the elevators. It was very small and we had to rent a cot, to fit all the travelers in the room.”

Apr 16, 2008 by Tom from Princeton, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location!

“Great location in a great city. Comfortable environment. Clean and safe.”

Apr 16, 2008 by David from San Diego, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[10]

• Location.
• The room was so noisy that we could not sleep well.

“The hotel is old, and the elevator is old. And my room is right next to the elevator. You have the picture. Every time the elevator was in use, there was the screeching noise. For a big hotel (26 story tall), the elevator is always in use. Obviously, no one else would want a noisy room; I was stuck with it for two nights.”

Apr 16, 2008 by Steve from Chicago, IL
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location with regards to the places I needed to be!

“I would definitely stay here again!”

Apr 14, 2008 by Ron from Sugar Land, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The restaurant was excellent especially their eggs benedict, great hollandaise sauce.
• Mistakenly placed me in room that may have been a smoking room.

“Good location, near the historic sites in Downtown Philadelphia. The hotel though old has good and friendly staff and is clean. Nice gift shop.”

Apr 10, 2008 by Ramon from San Francisco, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• Close to everything I needed to see.
• No WIFI in the rooms. Everything in the halls and room smells like cigarettes (claimed it was not a facility).

“The rooms need some upkeep and better policing of smoking in non-smoking rooms.”

Apr 7, 2008 by Olga from Mia, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• We held a Conference and the staff involved was super helpful.
• Nothing.

“The hotel is conveniently located in the "Avenue of the Arts". Metro is close by lots of restaurants, Chinatown, Museums within walking distance. The hotel is superbly kept and has a nice decor.”

Mar 29, 2008 by Lili from Minneapolis, MN
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location friendly staff and good value.
• Some of the front desk staff were very helpful others less so.

“I was pleased with my stay at this hotel; proximity to good venues for childrens entertainment and food; concierge was especially helpful.”

Mar 26, 2008 by Heather from Pottstown, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• The staff was very nice and the room was kept clean!
• The fact we had to pay for the internet.

“I enjoyed my stay at this hotel. We felt welcomed each time we came in and out of the hotel. After I made my reservations I called and made sure that everything went through and they had booked me a Smoking room. If I not have called, like most people, that would have not been ok with me being a non-smoker! Other wise I believe the hotel I stayed at are very nice!”

Mar 21, 2008 by Kevin from Prides Crossing, MA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[10]

• The location, friendly staff, comfortable bed.
• We found a dirty diaper and candy wrapper under the bed, we could not get wireless in the room- had to go to another business room or the lobby.

“We are pleased with our stay- it was comfortable, secure, great location.”

Mar 15, 2008 by Michael from Fresno, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Indoor pool and huge hot tub.
• Was forced to take a smoking room.

“Excellent location, good gym, overpriced breakfast buffet, was given a room on the lowest floor (6) which is the smoking floor. I don't smoke and asked for another room, but they claimed they didn't have any. Anyway, the entire floor reeked of cigarette smoke, awful for a non-smoker.”

Mar 14, 2008 by Nancy from Louisville, KY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The view was very good. Theatres nearby. Staff.
• First room was smoking--had to ask to change. Stunk!

“This hotel is in the theater district and not far from historical areas and museums. If you get a view overlooking Broad Street--you have the old City Hall to look at every night and it is beautifully lit. Staff was efficient and friendly. The pool and gym were small, clean, and enjoyable. The first room had a yellow ceiling and stunk. In fact, the whole floor stunk as soon as you exited the elevator. Desk staff was friendly and changed us to a non-smoking room that more than met expectations. The bedding is very comfortable.”

Mar 14, 2008 by Jeff from Palatine, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• Great location and the beds were wonderful!
• Got a smoking room (my fault, I didn't call ahead).

“Hotel is in a great location. A little "outdated" (low vanity and toilet, outdated HVAC system, etc.) but overall was a very good experience.”

Mar 12, 2008 by Tameka from Upper Marlboro, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved greetings and service by staff. Room was clean and comfy.
• Bathtub.

“Superb location in Philadelphia. It was convenient to great restaurants and public transportation. The convention center and local attractions are within walking distance. Great workout facilities!”

Mar 10, 2008 by Pat from Grand Falls, NB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and very helpful.
• Temperature of the room.

“Nice hotel in a good location, clean, very friendly, accommodating staff.”

Mar 9, 2008 by Mike from Grand Falls, NB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The bellmen were very helpful.
• Difficulty regulating room temperature.

“I very much enjoyed my stay at the double tree. Its cleanliness and location made my trip to Philadelphia even more than I hoped for.”

Mar 7, 2008 by Kris from Rehoboth Beach, DE
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location.
• Front desk staff.

“Great location, food in restaurant is moderate, ok for business travelers, elevators can be heard running distinctly from inside of some rooms, night and day. Front desk staff gave me some difficulty in checking in. I had to wait for my "husband" in order to check in even though room was totally paid for. We were only given a queen size bed, but we really needed a king. We would not stay again at this hotel. There are too many other fine ones in the area.”