User Reviews for Wyndham Franklin Plaza Hotel

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Mar 11, 2008 by Denise from Wilmington, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was so courteous and housekeeping was there when we needed.
• There was nothing.

“This hotel is great for adults and children of all ages. The atmosphere was so ambient. I will definitely come again.”

Feb 20, 2008 by Julie from Howard City, MI
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[9]

• The staff was very helpful and courteous.
• Duvet cover was dirty, no creamer for in room coffee.

“The Sheraton is conveniently located near landmarks and attractions. The staff was helpful, restaurants and bar were pricey.”

Feb 20, 2008 by Rusty from Westminster, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great view of the city from the top floor!

“The hotel was very clean and the bed was very comfy! I was only a couple blocks from the metro, which made traveling to the Wachovia Center very easy. The staff was extremely helpful in assisting a country boy around Philly!”

Feb 1, 2008 by Soon H. from Durham, NC
Overall Rating: 4
Cleanliness:[3] • Staff:[2] • Location:[8]

• Location.
• Staffs need more education.

“Hotel staffs: not friendly, even offensive against travelers.”

Jan 31, 2008 by Giovanna from Tunkhannock, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was clean, classy, and the staff was very friendly.
• Elevators took a long time, and pool floor could have been cleaner.

“My husband and I were very impressed. The lobby, the room, the service all top notch.”

Jan 1, 2008 by Tod from Westfield, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean, good location, efficient and good parking facilities.
• Relatively cold in appearance and a businessman's hotel.

“Hotel was fine. Room was pleasant, good location in Downtown Philly with good access to the highway - 76. Didn't eat at the hotel and for an evening stay while visiting colleges, it was fine.”

Dec 5, 2007 by Michael from West Chester, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed was mighty comfortable.
• The room was right next to the elevator.

“The hotel was awesome and I would recommend it to friends, however, I was disappointed that the room offered was right next to the elevators. My sleep suffered because of the noisy elevators going up and down all night long.”

Dec 4, 2007 by Mary from Dingmans Ferry, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[5]

• Stylish.
• Had to pay to park; no electricity on one side of room.

“Not impressed. Clean. Very low ceiling in bathroom and can tell was older. No electricity on one side of room and was too late to let the staff know. Coverlet was stained.”

Nov 24, 2007 by Alexandria from Woodbridge, NJ
Overall Rating: 8
Cleanliness:[5] • Staff:[7] • Location:[8]

• Big, beautiful lobby. We made great use of the concierge. Rooms super clean and furnished nicely.
• Hallway corridors looked like they hadn't been vacuumed in a few days. Wrappers/small trash/sugar packets scattered all over hallway.

“This definitely exceeded our expectations! Just a gorgeous hotel, great location (near many museums), wonderful staff. Only downside was our floor's hallway was not clean, which means only one person wasn't doing their job. Also, you must pay $25 just to park your car there. But the room itself was spotless and beautifully furnished. We made constant use of the hotel concierge, who gave us great recommendations for meals and night spots. I would definitely visit again.”

Nov 17, 2007 by Lisa from North Cape May, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Everything was satisfactory.
• I didn't find anything to complain about.

“The hotel & staff were perfect.”

Nov 17, 2007 by John from New Freedom, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Beds were very comfortable and room looked like it had just been redone.
• Could not give us the room configuration we wanted although my impression was they just didn't want to change it.

“Beautiful facility in a prime center city location.”

Nov 17, 2007 by Chris from Midland, MI
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location near city center, upscale lobby, etc.
• No hot tub. Small rooms. Expensive food. Expensive parking.

“Sheraton city center Philadelphia was located near everything in downtown Philadelphia. It was not as close to independence mall and other downtown attractions as some other hotels, though. Upscale common areas that included a lobby bar, small breakfast restaurant and fancy seafood restaurant. Food and drinks were very good, and even more expensive. The room was small and not exceedingly attractive. The walls were either too thin, or our neighbors were very loud. Either way the noise was an issue. Hotel only had a small pool and no hot tub. This may be ideal for business travelers but my wife and I were on a trip for leisure and we were looking forward to sitting in the hot tub after being in the cold all day. Staff was a mix of helpful to rude. Parking cost us more than our rental car did on a per day basis ($25 per day). I know it costs to park in the city but that was outrageous especially when most of the spots were empty.”

Nov 15, 2007 by Tom from Princeton, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The location and the facilities were very good. The staff was polite and competent.

“The Sheraton Philadelphia center city is located in a safe and attractive part of the city. The room was comfortable and the staff helpful. The parking service was very convenient. Very good for the price!”

Nov 15, 2007 by Barbara from Kingston, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Center city location, cleanliness & comfort.
• Prefer smaller hotels.

“Great hotel for the business traveler, center city location, clean comfortable rooms with good size bath and desk.”

Nov 15, 2007 by Jeremy from La Plata, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was excellent!
• Parking was very expensive at the hotel.

“This hotel is in an excellent location!”

Nov 14, 2007 by Scott from Churchville, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient.
• Only room available was handicap, missing mirror in bath parking too high priced.

“We set up this stay as a romantic get a way for our anniversary. When we went to check in they only had rooms with two doubles but were able to put us in a handicap room with a queen bed. The room was nice, view was not. Mirror missing from bathroom. Had breakfast in the hotel lobby, waited awhile for the waiter to show up. Breakfast was good up until I tasted my home fries, still frozen, not good, and also a little pricy. Checked out and was hit with $34.00 parking fee for overnight stay, first breakfast and now this. Overall, would not recommend.”

Nov 14, 2007 by Olivier from New York, NY
Overall Rating: 1
Staff:[1] • Location:[7]

• Location.
• Dirty room.

“Hotel reception staff was a bit on the aggressive side. Our room was just filthy: let's say that someone did not use properly the bathroom to spare you the details. On top of that, we had to call twice the reception to have the bathroom cleaned. Overall, very disappointing: go to the Westin for the same price!”

Nov 14, 2007 by Jewel from Roslyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful room, great views, nice pool.
• Expensive parking, charge for internet, expensive pay per view movies.

“This is a really nice hotel. We were lucky to find inexpensive parking right across the block otherwise it would be $25 $35 a day. There is free internet if you go to the cyber room.”

Nov 14, 2007 by John from Audubon, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Overall appearance.
• Trying to find it.

“Room exceeded my expectations but when trying to use my star wood points that created some difficulties at first but staff soon rectified.”

Nov 14, 2007 by Christopher from Southampton, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very well maintained.
• No complaints.

“Great place to stay, I recommend it to anyone visiting the Philadelphia area.”

Nov 14, 2007 by Michael from East Greenwich, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Bar area too small pleasant.

“Pleasant experience exceeded my expectations at a fair price.”

Nov 13, 2007 by Pearly from Roslyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful room, great bed, nice bathroom,.
• Many things were extra, expensive parking, pay for internet.

“Had a great time at this hotel. Can walk to almost everything. However, there is a cyber room where you can have free internet (stand up and not beautiful but still its available). We were able to find inexpensive local parking on weekends and therefore did not have to pay $25 a night. Great views, nice heated indoor pool with views and nice fitness room. Would stay here again an overall great experience.”

Nov 13, 2007 by Deidra from Newyork, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• The room was nice.
• The hotel does not provide cable TV for free. The hotel does not give a discount for parking to their customers.

“Overall the hotel was nice I would stay there again.”

Nov 13, 2007 by Sarah from Richmond, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[5]

• Location.
• Trash in room, hair on sheets, cracked sink, dirty.

“This hotel is in a great location. For $25 you can park your car in the garage and come and go as you please for 24 hours. Do not stay here if you're being charged the full rate. We were extremely disappointed. There was hair on the bed sheets, trash from the previous guest's lunch on the floor, vents were coated in an inch thick layer of dust, sink was cracked, and the hallway was covered in crumbs and pieces of food. There isn't free wireless internet access, few television channels, and an unclear picture. Overall, it wasn't a very comfortable stay.”

Nov 12, 2007 by Wayne from Mililani, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I had a short stay, but had nice facilities.
• Wish fitness center had heavier dumbbells.

“Seems like a nice business traveler hotel. Within walking distance of downtown and had a nice room. TV could be upgraded.”

Oct 26, 2007 by Beth from Glenolden, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good quality for the $.
• Good location but could have been closer to center city.

“I would definitely recommend this hotel and would stay there again myself. Very comfortable room.”

Oct 25, 2007 by Michael from Melville, NY
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[9]

• I thought the restaurant was top notch! Phillips.
• I can't think of anything bad at all except the 25.00parking fee.

“The place is really nice, great location, restaurant food and staff was particularly great!”

Oct 25, 2007 by Kathleen from East Haven, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, location, location.
• I liked everything.

“Convenient location to many areas of downtown Philly. Parking available inside under the hotel as well as several outside lots for a nominal fee. Rooms were clean and comfortable and had good sound proofing. Overall I would recommend this to anyone interested in Philly.”

Oct 24, 2007 by Joe from Pewaukee, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The location was not the best center city location.

“The hotel could use some updating, but the bed was comfy and everything worked fine.”

Oct 21, 2007 by Janet from St. Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bed and pillows were extremely comfortable.
• The price of food and drinks (especially) was higher than expected at the lobby bar; one of two options available in the hotel.

“I think the hotel was comfortable and fairly quiet. The staff was friendly and provided quality customer service. More dinner options inside the hotel would be helpful, excluding room service.”

Oct 20, 2007 by Mary from Miami, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The room service was excellent.
• The comforter on the bed was heavy. The equipment in the gym was medium.

“I enjoyed the hotel. The gym was medium, the room and linens were clean and the room service was excellent. The views were ok. It was excellent in the 3 star range.”

Oct 17, 2007 by Michelle from Lancaster, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Convenient.
• Average for a Sheraton.

“This hotel was a good bargain for the city (with Name your price) and conveniently located to jump on rt. 95.”

Oct 16, 2007 by Lisa from Montclair, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Spacious room with extremely comfortable beds.
• The front desk clerk had an attitude.

“Spacious lobby with extremely friendly, courteous and helpful concierge. Very clean and modern in a convenient location to enjoy downtown Philadelphia and lastly very comfortable beds!”

Oct 14, 2007 by Mike from Corona, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] •

• Close to Center City.
• The doors need improvement.

“Pleasant stay but the door to the room needs some improvement.”

Oct 12, 2007 by Adrienne from East Hanover, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Free pretzels!
• Had to request hair dryer, not in room upon checking in.

“Was very comfortable with a wonderful view of the city. Not much "hotel noise" from our room. Everyone was very courteous.”

Oct 12, 2007 by Margaret from Colts Neck, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly, excellent response from staff.
• Driving to hotel because of construction difficult.

“Staff alert and very helpful.”

Oct 10, 2007 by Martin from Montclair, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location; spacious lobby; comfy towels and beds.
• Crack in bathroom sink.

“Centrally located facility that provides good value for the price.”

Oct 10, 2007 by Chelsey from Litchfield, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Was with in walking distance to the Art Museum.
• Non-smoker stuck in a smoking room, very disappointed with that.

“Hotel had very comfortable beds. It was with in walking distance to the Art Museum and if youre up for a long walk to many other attractions including Old Phili. We are non-smokers and when we checked in they would not give us a nonsmoking room. The room smelled awful; luckily we were only there for one night. Hair dryer didnt work and called for an extra glass cup and it never came.”

Oct 3, 2007 by Ryan from New Oxford, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location and comfortable bed.
• Little pricey.

“The hotel is in a convenient location to the museums and old city. Walking distance to Franklin Institute, Independence hall, Liberty Bell, reading market, and Rittenhouse area. Rooms aren't bad, great beds very comfortable. I would definitely stay again!”

Oct 3, 2007 by Helen from Carteret, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff very helpful and friendly.
• Housekeeping tried to clean room at 8am on a Saturday!

“Liked it a lot. Staff was very helpful and courteous. They helped us find our way around during our trip. Room service was terrific. The location of the hotel was right in the center of everything, an easy cab ride anywhere.”

Sep 26, 2007 by Kim from Huntingdon, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room, great beds, great location.
• Not applicable.

“Sheraton Philadelphia city center hotel was a terrific experience. My wife and I were exceptionally happy with the experience. Kudos all around.”

Sep 20, 2007 by Harold from Waynesboro, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• The amenities were more than I expected.
• I called and asked for a king bed but got two doubles.

“I like the hotel and the price was right. I would recommend this hotel to my family and friends. The hotel was located in a perfect area for sightseeing and eating at the best restaurants.”

Sep 19, 2007 by Vernetta from Kansas City, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The room, decor, location and professional/friendly staff.
• Rooms need to be checked periodically for dusting.

“I would recommend the Sheraton the hotel and service was excellent.”

Sep 12, 2007 by John from South Windsor, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very, very helpful. The view was extraordinary.
• The ice machine on our floor did not work.

“Upon check in I asked for a high room and was given a room on the next to the top floor (a Sheraton preferred guest floor). The view was extraordinary. The room was spotless. The hotel was moments away from the museum district which is what the view was of. The bell men gave us two great restaurants and the concierge gave us one restaurant plus great advice on a local tour. We couldn't have asked for a more pleasant experience.”

Sep 5, 2007 by Candy from Melrose Park, PA
Overall Rating: 2
Cleanliness:[9] • Location:[6]

• The ambiance of the lobby.
• Small rooms and no parking.

“The major things that attributed to my dislike of this hotel is the face that after paying as much as I did for the room, I had to pay $25 to park in their lot and it wasn't complimentary. I have stayed in many hotels in metropolitan areas and more including the embassy suites, hurrahs, resorts and many other ac hotels and parking is complimentary with the rooms. Another thing that I was disgusted by was the fact that the room was so small that if I turned around too quick my spouse and I would either bump into each other or into the wall. I highly doubt staying there again would be an option for me or him because we both felt the same about the visit.”

Aug 30, 2007 by B from Elizabethtown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location.
• Garage elevator location not so good.

“Great price and great location. No complaints!”

Aug 22, 2007 by John from White Deer, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location and service staff are great.
• Bedspread and ruffle were dirty.

“Some unanswered calls to room service and some cleanliness issues make this a less than 3 star hotel.”

Aug 19, 2007 by Mike from Allentown, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Friendly staff.
• Lobby bar service a little slow, over priced.

“Good location, friendly staff, very nice room with the usual accommodations.”

Aug 15, 2007 by Joe from New York, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• There was a ton of candy in the hallway.
• The bathroom was a little untidy.

“Great location, well-kept, friendly staff. All in all, it was a great hotel experience.”

Aug 13, 2007 by Camy from Fairfield, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[10] •

• With three children under age 8, the hotel offered us a safe, clean and friendly environment.
• If you're planning on walking to the Liberty Bell, then put on your walking shoes!

“Enjoyable experience had by a family of five. Helpful, caring, and friendly employees! Clean facilities. Great amenities.”