User Reviews for Wyndham Franklin Plaza Hotel

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May 1, 2009 by Betty from Mclean,VA
Overall Rating: 10

• The service was uniformly excellent.

“The Concierge was very helpful in giving me directions to a local tourist attraction. The bell hop was on the ball and got me a taxi right away. City hotels were all pretty much the same.”

Apr 15, 2009 by Laura from Charlotte,NC
Overall Rating: 9

• The friendliness and helpfulness of the staff.
• It was a little dark and especially in the hallways.

“Overall, experience was good and sometimes the cleaning of the room was a little late in the day but with a tough economy.”

Apr 14, 2009 by karen from Annville,PA
Overall Rating: 8

• Location
  was very good.

“We took our luggage down to the car the day we were to leave and then grabbed breakfast at the hotel restaurant.”

Apr 13, 2009 by Jim from Crystal Lake,IL
Overall Rating: 8

• Clean, easy access to city and
  friendly.
• Not that close to convention center.

“Nice hotel and staff and a very nice, modern room. Bar/lounge area was open and friendly.”

Apr 9, 2009 by Dave from Baltimore,MD
Overall Rating: 6

• Long lines to check in, room service took a long time.

“I won't go back. They claimed I did not have a reservation and I then had to go to a location to print my original receipt to prove I had a room reserved. The hotel offered no explanation as to why they did not have my room. This while trying to balance twin boys.”

Feb 17, 2009 by Michael from Hartly,DE
Overall Rating: 10

• The hotel lounge was wonderful and the food and drinks were at a good price range.
• The high cost of parking.

“The hotel met my expectations, I was there on business and I was satisfied.”

Jan 2, 2009 by Jessica from Rockville,MD
Overall Rating: 6

• The location and in and out parking facility.
• The level of cleanliness left a lot to be desired.

“Overall, the hotel served its purpose. We took a family trip to Philly and were able to easily access the areas we wanted to visit. The staff was friendly and helpful. The issues we had with the hotel are all around aesthetics. Fingerprints all over the doors as soon as you enter the hotel are a poor first impression. The rooms weren't the cleanest either. Even though it appears that the hotel has probably undergone renovations recently (granite/marble bathrooms, the decor is not outdated), the rooms are showing signs of age (e.g.; wallpaper seams are starting to wear). This is not the first time we've stayed at this hotel, but it appears that certain standards have fallen.”

Dec 17, 2008 by Patty from Cicero,NY
Overall Rating: 10

• The front desk staff was helpful and accommodating.
• The thermostat did not work and I froze to death until engineering came up and realized the window heater had to be used in lieu of the thermostat.

“This hotel has a very friendly front desk and guest relations staff. The restaurants are very upscale and the room accomodates the business traveler. I like the roominess of the parking garage as most Philadelphia based hotels have very cramped and poorly lit parking (which raises security concerns). I will come back to this hotel for this high valued price again and again.”

Nov 3, 2008 by Ellen
Overall Rating: 8

• Very pleasant staff.

“Very much a convention hotel. Not fancy, but clean and convenient.”

Oct 27, 2008 by Charlie
Overall Rating: 5

• Convenient.
• Parking rates-$36 per night for hotel guest give me a break.

“Parking rates.”

Oct 19, 2008 by David
Overall Rating: 5

• Covenience.
• $34 selk-parking fee was
  unexpected/lack of temperature control.

“Good location, clean room, but I was not aware of the parking fee. The temperature was uncomfortably warm and could not be controlled by the room thermostat.”

Oct 16, 2008 by Chris
Overall Rating: 2

• Location and lounge in the hotel.
• Paid for in-room fridge, possible bedbugs.

“The staff was as helpful as they could be. The hotel's in a good location and looks nice.”

Oct 11, 2008 by Jack
Overall Rating: 8

“It was a typical 3 star business type hotel, not all restuarants functing, good hotel and the only problem i had was the just painted situation on my floor.”

Oct 9, 2008 by Charles
Overall Rating: 10

• The view from the room I was given was amazing.
• Not enough active general assistance.

“I love Philly and the Hotel and the location gave me a better view of the things I was never able to see before. It made my trip very pleasurable and grand.”

Oct 8, 2008 by Jason
Overall Rating: 6

• Very nice.
• Downgraded our room from a king and did not reduce the price.

“Everything was good, except for check-in. Bought a king size room and they said one was not available. They only had a double bedroom or a queen handicap room.
Also, the parking was $34 a night.”

Oct 8, 2008 by lauren
Overall Rating: 10

• Beautiful hotel in excellent location.
• Nothing negative to say about this hotel.

“This hotel is in a great location. The surroundings are beautiful and the staff is friendly.”

Oct 1, 2008 by Howard
Overall Rating: 8

• Great location in the city.
• There were some spots in the bathroom that were not as clean as I would have liked.

“Overall very nice, but with my pickiness I would have preferred that the room be a little cleaner, especially the bathroom. However the service overall was great and I would go back.
”

Sep 26, 2008 by Lauren
Overall Rating: 8

• I had to pay extra for internet connection.

“This hotel was very clean and very up-to-date, with clean, comfortable rooms and excellent public spaces. It was located in a safe, centrally located spot in Center City Philadelphia. Being only 2 blocks off the Benjamin Franklin Parkway, it was extremely convenient to museums, restaurants and the business district. I would stay hear again readily.”

Sep 12, 2008 by Kelly from Catonsville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location and well appointed.
• Expensive parking.

“We had a great time during our one night stay. The room was clean and nicely appointed. The location was conveniently located in Center City off of the highway. Parking is $25 for 24 hours, which is about average for parking in that area, but there are cheaper options in other area lots.”

Sep 12, 2008 by Cindy from Redlands, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[3]

• This is the 2nd time I stayed here.
• I did not like the area.

“Very nice 3 star hotel. We were there for an Eagles game so we needed the lounge to be open and it was most of the time. The employees were friendly and helpful the hotel was clean, but I don't like Center City that much. That's my only complaint.”

Sep 10, 2008 by Ben from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Good price.
• Room service took forever on a salad and bowl of soup.

“A great location for those visiting Philly at a fair price.”

Sep 8, 2008 by Andi from Bronx, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The restaurants were convenient.
• The housekeeping was not up to par.

“Good location, staff was responsive to requests.”

Sep 4, 2008 by David from Pittsburgh, PR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Reliable, consistent, well-maintained, comfortable.
• Concierge could have been more helpful.

“Excellent value, very competent and satisfying.”

Sep 3, 2008 by Darryl from Bronx, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The quality.
• The elevators moved to fast and others agreed.

“The hotel was clean and had lots of open spaces. It was in the heart of Philadelphia, but not overrun with downtown congestion and the staff was pleasant and helpful.”

Sep 3, 2008 by priclineSucks
Overall Rating: 6

“Our
room was next to the elevator, needless to say it was a sleepless night.”

Aug 20, 2008 by John from Centereach, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very nice bar for just hanging out and have a beer. Great restaurant.
• Needs to be updated, hallways are a little dark and elevators are old.

“Overall it was in a great location for sight seeing. I would probably not stay at this Hotel again only because I think its aged and needs a make over.”

Aug 18, 2008 by Carrie from Woobury, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The hotel was very clean. The airport shuttle was very convenient.
• The breakfast menu was overpriced.

“It was a very nice hotel for the price. The room was very clean - and the beds were very comfortable. The location was convenient.”

Aug 13, 2008 by Joy from Brooklyn, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[5]

• Beautiful rooms.
• There were planes flying over constantly at night.

“The rooms were lovely.”

Aug 12, 2008 by Angela from Ypsilanti, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean and Friendly, great concierge desk.
• Pool was not that great, no hot tub.

“Very nice, clean friendly staff room was very spacious great view of downtown. Parking fees at night but had in and out privileges.”

Aug 10, 2008 by Marty from Woodbridge, CT
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[7]

• Pool.
• Rooms.

“Room 1 had a dirty toilet and someone's flip-flop under the bed, got moved. Room 2- Room was not vacuumed. Room 3 it is now 11pm and I have a 11 year old daughter that took her comforter off only to find a seamen stain on the blanket. Finally moved again to the last room that was also in need of a good vacuumed. This was supposed to be a short family getaway as I do not see them much because I am always on tour, I have stayed in this hotel before and never encountered such negligence of rooms before, I will never stay here again.”

Aug 10, 2008 by Doug from Centreville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was easy to find and the staff was great in helping us find local attractions.
• The parking was expensive.

“The staff was so fantastic and helpful when it came to finding things to do and places to go. The beds in the rooms were comfortable and we had a gorgeous view of the city from our window. This hotel is definitely a place I would stay again on another trip to Philadelphia!”

Jul 24, 2008 by Jacqueline from Baltimore, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location and atmosphere.
• Parking.

“Nice place to stay in.”

Jul 23, 2008 by Angie from Windber, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Most comfortable bed ever!
• 30 dollars a day for parking.

“The hotel was great. The bed was the most comfortable bed I have ever slept in! Very clean and staff was helpful (gave us restaurant suggestions and helped us navigate around the city). There was a $30 per day fee for parking which seemed a bit much.”

Jul 23, 2008 by Shannon from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very clean.
• Even though we asked for more towels, we had to keep asking before receiving them.

“A nice and comfortable stay!”

Jul 17, 2008 by Ben from Virgnia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good location and very clean.
• The front desk personnel.

“NA.”

Jul 16, 2008 by Joseph from Woodbridge, CT
Overall Rating: 5
Cleanliness:[3] • Staff:[4] • Location:[7]

• Good location for museums and public transportation.
• Maid never cleaned the room.

“A big convention hotel with all those advantages and disadvantages if you're not part of the convention scene. The fitness center had a lot of old and worn out equipment, which once might have been adequate but no longer. It also had a racquetball court, which I didn't see used and a small but serviceable lap pool. Our biggest complaint was that the maid never cleaned our room. We left the room at 9 AM (and no, we didn't have the do not disturb sign on the knob) and returned at 9 PM, but the beds had not been made, the trash had not been collected, etc. We called, but the truth is, at that point we were so tired that we didn't want a housekeeper in the room or have to leave it again. This has never happened to me at any other hotel. May be it was a fluke, but the state of cleanliness in the public spaces wasn't all that impressive either.”

Jul 16, 2008 by Lowell from St Charles, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• The pool was very relaxing after a hot day outside.
• The bar and the parking were both outrageously overpriced.

“The Sheraton Center City is a great hotel for people looking for a nice place at a price. The hotel isn't very conveniently located, but the rooms are large and well kept. It does offer a small pool. However, the costs of parking and the bar were outrageous.”

Jul 3, 2008 by Anand from Falls Church, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The price for a downtown hotel.
• $30 a day parking for hotel guests.

“Definitely worth the price except that you have to pay $30 per day for parking. Everything else was satisfactory if not great.”

Jul 3, 2008 by Erica from Williamsport, PA
Overall Rating: 8
Cleanliness:[4] • Staff:[6] • Location:[10]

• A great location and a fabulous view.
• Our room did not get cleaned by 3pm.

“The brunch at the hotel was excellent, the staff was very friendly (we did not check in until late and they were waiting for us). Our room was comfortable and we had a fabulous view on the 24th floor. The only problem was we were out all day, returned at three p.m. and our room had not been cleaned.”

Jun 9, 2008 by Danny from Chula Vista, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Nice, clean, friendly, accommodating.
• Parking, concierge service.

“Overall, good experience. Location was okay and can easily walk to central Downtown. Parking was a bit pricey compared to neighboring garages but has in/out privileges if you're planning to drive around town. Concierge wasn't too friendly but the check-in registration staff was very accommodating. Hotel was nice and clean throughout and would recommended it to anyone planning to come to Philadelphia.”

Jun 5, 2008 by Monique from Kew East AU
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Quite convenient location.
• Rooms noisy.

“Very big and busy, could hear neighboring guests coming and going from their rooms and using the ice machine. There was dust on the tables and bed-heads but otherwise beds were very big and comfortable. Room was furnished nicely. For the price and location, I would definitely stay there again!”

Jun 4, 2008 by Barni from Cincinnati, OH
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[8]

• Nice. Clean for the most part, except hair all over the bathroom floor and bath mat.

“It was good except parking was $30 and hair all over the bathroom floor and bath mat.”

Jun 3, 2008 by Casey from Burlington, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Great price for excellent amenities, comfortable bed, as good as much more expensive hotels I have stayed at in the area.
• On the telephone the staff was very abrupt, made me doubt if I wanted to stay there.

“Room was attractive and clean, bathroom was spotless, bed was very comfortable, easy to locate with convenient hotel parking. Was only there one night but was very pleased overall.”

Jun 3, 2008 by Lauren from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was very nice and well located.
• Parking was very expensive.

“The building was well located, attractive, easy to find, and very nice. The rooms were beautiful and the beds comfortable. The view was also great!”

Jun 2, 2008 by Joe from Sarasota, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location and attractive facilities.
• Internet should be included.

“It's in a great location for center city.”

Jun 1, 2008 by Colleen from Niagara Falls, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The location was great: close to the Museum District and rotten house, and close to the Subway.
• I had to call every morning for clean towels and new coffee.

“A great location-in the heart of Philly. Clean rooms. Friendly and helpful staff.”

May 29, 2008 by Richard from Rockville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• My room had a great view.
• Slow internet connection in the internet cafe.

“Its fine for what it is -- a modern, clean, large business/tourist hotel. Not a lot of character, but that wasn't my expectation.”

May 28, 2008 by Eric from New York, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[7]

• Comfortable room, good views, convenient.
• Attitude of desk clerk.

“Although an older hotel, the room has been updated nicely. The hotel is convenient to most attractions and was comfortable. The fellow patrons could be a bit noisy in the corridor outside my room and the desk staff could be a bit more courteous, but overall I had a good experience staying here and would recommend the hotel to friends and family.”

May 27, 2008 by Sean from Hampton, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[4]

• Lobby looked nice.
• That the lobby was the only nice place in the hotel.

“Stay away, the cost to high for a sub par hotel.”

May 22, 2008 by Doug from Pequea, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean.
• 100% non-smoking hotel. Where are the smokers to go?

“Very clean hotel with many amenities but I feel hotels should accommodate smokers as well as non smokers.”