User Reviews for Crowne Plaza Philadelphia-Center City

Research User Reviews for Crowne Plaza Philadelphia-Center City (21-40 of 306)

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Feb 21, 2008 by Mike from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Beautiful and comfortable room.
• Excessive construction noise at 8:00 am.

“Overall, very pleased with this hotel experience and at such a great rate.”

Feb 21, 2008 by Megan from East Lyme, CT
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• Great Location.
• Bathroom sinks no hot water - fixed sink did not drain.

“Hotel is in an awesome location. We walked everywhere. The hotel arranged for the trolley tour to pick us up and bring us to the Trolley first stop. When we arrived we turned on the hot water in the bathroom sink and no water came out. We called the front desk and they sent someone right away and it was fixed. The bathroom sink did not drain well. There was some construction going on. We did not see it but we heard it. Not on the weekend but after 8:00 am on Monday. Not a big deal since we were not staying in our room all day.”

Feb 21, 2008 by Johanne from San Antonio, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• It was centrally located with easy access to tourist attractions.
• It is under renovation. Parking fee for guests is outrageous.

“The hotel was pretty much what I expected however, the charge for guest parking was ridiculous. $31 a night! It was the most expensive of all the parking garages in the area and area hotels. The hotel was nice enough to provide a baby crib, but it was more like a baby jail and lacked the comfort that the king sized bed had. I liked the little things that made our stay nice like the relaxation CD, lush bathrobe and towels.”

Feb 21, 2008 by Amanda V. from Clinton Corners, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Helpful staff, lovely room.
• Bed was too soft, shower water temperature fluctuated.

“Great hotel. I would have liked a more comfortable bed, a more extensive hotel cafe, and perhaps an indoor pool.”

Feb 20, 2008 by Kim from Washington, DC
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• Great in-house pub, comfy beds.
• Under renovation.

“The lobby area is a bit cramped, and you can tell the hotel is a bit older. When we were there the elevators were under renovation and were not working correctly or promptly (and we were on the 21st floor). But it is a short walking distance to nice restaurants, and a longer but manageable walk to famous Philly tourist attractions. Parking in the city is expensive, but the hotel worked out a small discount for guests.”

Feb 19, 2008 by Leilani from Mamaroneck, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked that they had free access to the internet and check-out time was 12 p.m.
• The bathroom was very small.

“I thought because it was the Crowne Plaza that the rooms would look more modern. But other than that the stay was very nice.”

Feb 19, 2008 by Abby from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff and business center facilities were great; the bed was great.
• It was very noisy; the walls were paper thin.

“Great beds and shower; small bathrooms; very noisy - the walls were paper thin; overall, nice hotel, especially location.”

Jan 26, 2008 by Allison J. from Westwood, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location- central to city, Concierge, bell man and front desk very helpful and friendly. Liked the Meditation CD that was provided-relaxing.
• Only one elevator was running- Mgmt was very clear about this and posted signs in room, at check in. I didn't experience any delay at all in service.

“They even allowed for an early check in. Great experience.”

Jan 25, 2008 by Mac from Laurel, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient location, comfortable, good service.
• Heating system a bit drafty.

“Crowne plaza Philly, a convenient location, does everything right - clean, quiet, comfortable, nicely appointed rooms, good service, and decent pub/restaurant on premises. My only complaints were very minor: garage was a bit dingy, heating system slightly drafty, view from the room was not so great, and shower nozzle was a cheapie.”

Jan 14, 2008 by Eyrone from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The front desk was very knowledgeable and excellent. The hotel's fitness room and option to use Philadelphia Sports Club was great.

“Clean and convenient location with great staff.”

Jan 8, 2008 by Jay from Upper Marlboro, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location.
• Slow elevators.

“Under construction, however, the room was nicely appointed, and the staff was friendly.”

Jan 8, 2008 by John from Alexandria, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Quick check in, efficient staff.
• Bathroom could use a little work, parking expensive.

“Location a plus for business travelers; perhaps not so for leisure travelers, though tons of restaurants are within a short walk.”

Jan 4, 2008 by Ann from Doylestown, PA
Overall Rating: 10
Staff:[10] • Location:[10]

• Well decorated, clean, and friendly.
• Nothing.

“I read your other reviews and have no idea where the negative comments came from. This hotel has been recently renovated (the elevators are still being upgraded), and is beautifully done. The bedding is super comfortable, the bathroom, though small, was spotless. The staff was very helpful. We had a wonderful stay.”

Jan 2, 2008 by Carol from N. Bethesda, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, nice bedding,
• No wifi in room. Had to sit at desk to use free connection.

“Undergoing renovation, but not a problem for us.”

Dec 21, 2007 by Donielle from Sinking Spring, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great location.
• Bed was lumpy.

“I felt very safe in an area that visitors might feel unsafe.”

Dec 19, 2007 by Paul from Laurel, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The bed was very comfortable. I want to buy it.
• They were doing construction.

“Very good value.”

Nov 30, 2007 by Thom from Apollo Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Could watch the big parade from our room!
• Staff did not know much about dining options for the holidays.

“Nice hotel, comfy room and my kids loved the internet access.”

Nov 27, 2007 by Caroline from Silver Spring, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Front desk staff was more than helpful in finding foam pillows, a bathrobe and allowing a really late check out.
• Housekeeping staff took hours to find foam pillows.

“I was greeted warmly by hotel staff. The room was spacious with comfortable furniture, the bathroom was smallish. Centrally located, my only complaint is the high cost of parking, $31/night.”

Nov 20, 2007 by Ragasten (. from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• I liked the concierge and the valet staff, very courteous and helpful.
• The check in clerk gave me a problem using our corporate card.

“Overall the stay was enjoyable. The staff other than the one previously mentioned was accommodating and courteous.”

Nov 19, 2007 by Robert from Belleville, MI
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[7]

• Good location.
• I selected a king room and was placed in a queen room one third the size of a standard room.

“I visited a standard double room a friend was staying in the weekend I visited the Crowne Plaza Philadelphia center city hotel. I was surprised how nice that room was in comparison to the room I was assigned. Upon check-in the young lady at the front desk advised me I was assigned a queen room. When I mentioned that I had selected a king room when I made my reservation the young lady explained the hotel was booked due to a convention and football game and that they were expecting VIPs. Also upon check-in the young lady had trouble with the parking ticket I was provided by their valet. She asked that I return to the garage and obtain the appropriate guest ticket. When I returned to the garage I was turned away with the explanation that they were too busy to issue me a different ticket. Upon check-out the garage attendants were much more helpful assisting me to obtain the appropriate hotel guest rate for parking. The queen room I was assigned was a third of the standard size due to the fact that it was tucked behind an elevator bay. Not an ideal location and not a four star room. When I woke up on Saturday morning to perform my workout I found there was not a service manual in my room that listed the location of their gym. I went to the front desk to ask about their gyms location and request a service manual. The young lady at the front desk explained that there were no extra copies of service manuals. Arriving back to the hotel early Sunday morning I discovered that my electronic key had been deactivated. This required not one but two trips back to the front desk to successfully reactivate. Because of their VIP guests there seemed to be only one elevator bay that was operational with a guard posted. This was not a good travel experience.”

Nov 14, 2007 by Renu from Broomall, PA
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[9]

• The location was great.
• The service and room was extremely poor. Very disappointed overall.

“The location was very good, but the people at the hotel were terribly rude and unhelpful. My room was awful. And the most unattractive room I have ever stayed in. It was worse than any two star hotels that I have stayed in. The hallways were dirty in appearance, and the only nice person I crossed paths with there was the valet that returned my car. The worse hotel experience overall.”

Nov 7, 2007 by Robin from Berwyn, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice sized rooms with comfortable beds.
• On a noisy street.

“It's impersonal but clean and comfortable. The hotel is on a busy noisy street that is devoted to office buildings and it pretty much rolls up the sidewalks at night. But the side street leads to an area with shopping and restaurants so the Location is acceptable and central for work and play.”

Nov 3, 2007 by Rachel from Hartford, WI
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[1]

• The concierge was helpful.
• My room had bugs in it. Also, the area was unsafe at night.

“The hotel was overpriced. My room had bugs in it and it was noisy at night. I felt unsafe in the area at night. Room service food was of poor quality and overpriced. Overall, I felt I paid at least twice as much as the hotel was worth. I was very disappointed and would not recommend staying there to anyone. I would not stay there again.”

Oct 31, 2007 by Jennie from Greenwich, CT
Overall Rating: 4
Cleanliness:[3] • Staff:[6] • Location:[6]

• Unobtrusive staff.
• Carpet in room was very stained, and bathroom smelled of mildew.

“This hotel, located in a seedy part of downtown Philadelphia, was not a good value for the money. Check in is at 4:00pm, with no early check in options. The room was not in great shape, with carpet heavily stained, giving it a seedy appearance. I suggest going up or down in price to get good value.”

Oct 24, 2007 by Sandy from Baltimore, MD
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[9]

• Wonderful convenient location!
• The hotel parking was $31 but you could park in the same garage for $20 as a non hotel guest!

“This was an older, more dilapidated property, although the room itself was clean. Bathroom was aging badly. We had to wait forever for elevators. The location was fantastic easy access to tons of shops and restaurants.”

Oct 18, 2007 by Lisa from Montclair, NJ
Overall Rating: 4
Cleanliness:[5] • Staff:[7] •

• The hotel had a moderately priced restaurant that had decent food.
• Room was extremely cramped and the lobby area is terrible and non existent.

“This hotel virtually has no lobby and a terrible concierge area and service. As a guest to the city that wanted to site see with my family this hotel was not the right choice. I felt abandoned in the hotel, here's your key and you're on your own!”

Oct 11, 2007 by Dan from Springfield, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Renovations, broken elevator.

“Good location in center city, nice room, comfortable beds with awesome pillows.”

Oct 10, 2007 by Ramiro from Salt Lake City, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The proximity to my event, which I attended, and sight seeing.
• Did not receive wake up call. Gratuity policies fro room service. It was automatically, included then another line indicated an additional tip.

“Overall, the staff was personal and professional. The front desk extended their mission to correct the problem, when problems arose.”

Oct 10, 2007 by Amanda from Covington, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very convenient location, friendly staff and clean.
• Was under renovation at the time.

“Hotel was very nice despite it being remodeling. Great location.”

Oct 4, 2007 by Brian from Lakeland, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• The lobby and common areas are excellent.
• They had the highest parking rates in the city.

“Nice, clean hotel. No wireless. No in-room refrigerator. Highest parking rate in the city. Cannot walk to your car once it is parked. You have to have the valet bring it to you and re-park even if you just want to place something in the car or get something out. This process takes a minimum of 5-10 minutes.”

Sep 18, 2007 by Rose-Ellen from Falls Church, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[5]

• Every employee that I came in contact with was very outgoing and professional.
• The elevators seemed like a ride at an amusement park - very bumpy with lots of drops.

“Walking in the surrounding area made me a little uneasy at night. The bed was very comfortable and the linens were great. The bathroom was very tiny and you basically had to step into the tub or on top of the toilet to close the door.”

Sep 7, 2007 by Dp from Arlington, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable room, central location, courteous non-nonsense staff.
• Few and small elevators, concierge was not proactive in providing information; the parking lot in the fourth made floors tremble at times.

“Good quality hotel for business purposes, clean reliable but without many amenities. I liked it overall.”

Aug 22, 2007 by Emily from Arlington, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[9]

• The location was perfect, right in the center of town.
• The customer service was not good.

“I asked a woman at the front desk directions to a concert hall and she sent me to a completely different location from where I needed to be. I had traveled to Philadelphia from D.C. specifically to attend the event and ended up being late and spending a lot of money on the cab ride (because I was directed to walk a few blocks away when it was really a twenty minute drive). A group of women I met at the Crown Plaza that attended the concert had received the same directions and were inconvenienced as well (as they had traveled from New York for the show). When I informed another woman at the front desk of what had happened, she simply apologized, which was fine, but it would have been nice if she had offered me a discount for the next time I stayed at their hotel (or some type of compensation for the inconvenience they had caused). The room itself was fine, it fit my needs exactly and the location was absolutely perfect.”

Aug 22, 2007 by Carla from Burlington, NJ
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location, Elephant & Castle Restaurant, Nice Room.
• Bathroom extremely small, Very thin walls, Construction noise early morning hours, Parking prices very high.

“My husband and I are business owners and took the weekend off to get some rest and relaxation. That did not happen at this hotel. The walls are extremely thin and we heard our neighbors up all night laughing and talking as if we were all in the room together. Then when we finally did get to sleep, the construction noise woke us up at 8 o'clock in the morning! The bathroom is so small it seems like a practical joke.”

Aug 12, 2007 by Scott from Bay Shore, NY
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[9]

• The staff was friendly.
• It was in bad need of an overall and not clean.

“There was a mousetrap in view in the restaurant. It just seems that the place needed a complete overhaul-staff were very helpful and friendly and it's location was great.”

1 of 1 people found this review helpful.

Jul 27, 2007 by Larry H. from Lock Haven, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• The valet parking is expensive but above expectations.
• Poor looking rooms, nasty bathroom.

“Definitely not 3 star hotel, way below expectations. Not very clean room or bathroom. Terrible smell from the spray they use everywhere.”

Jul 25, 2007 by Jen from Delran, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Great restaurant/ bar. Great location.
• We were woken up by a noisy group at 2 am. Hotel security did take care of it right away.

“The hotel was good. The room was small, but nice. The location was right in the heart of Center City within walking distance to restaurants, bars, and attractions. Overall, good experience.”

Jul 24, 2007 by Mike from Englewood, NJ
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Excellent bar.
• Slow elevators.

“I have stayed there before. Clean rooms, comfortable beds. Good bar/restaurant. Elevators are very slow! Parking for 30 bucks is a bit high even for center city.”

Jul 19, 2007 by Li from Lock Haven, PA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• Location.
• Older place; needs updating and cleaning.

“Location is good, the best experience is leaving.”

Jul 19, 2007 by Thomas from Princeton, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location and the facilities were very good. The staff was very helpful.

“This hotel is in a good location. The facilities were good and the staff was very helpful. I recommend it.”

Jul 19, 2007 by Sandy from Pasadena, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Walking distance to shops, museums and parks.
• Parking was pricey. $31 a day.

“Wonderful hotel. Front desk staff was very friendly. Gave us a map of the city and directions to walk to the Franklin Institute. He also recommended a great restaurant a block away called Cosmopolitan.”

Jul 19, 2007 by Jesse from Greensboro, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The room was very comfortable with all the info at your fingertips to make for a pleasant experience.
• The elevators seemed slow in arriving and the ice machine on floor 12 needed to be repaired or replaced.

“The hotel deserves its 3 Star rating. My experience was pleasant, the location was perfect for me, & I would recommend the hotel for any traveler.”

Jul 18, 2007 by D from Vienna, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Price and location.
• The lobby was dark and small.

“This hotel was a great hotel, especially for the price. The parking is expensive, but average for the downtown location.”

Jul 11, 2007 by Dan from Reading, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location.
• The bathroom definitely needed to be upgraded/It was noisy

“Nothing more than a fair experience.”

Jul 11, 2007 by Nicole from Thurmont, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great bar/restaurant (Elephant & Crowned).
• $32 per day for parking! Way too expensive!

“Room was nice; restaurant/bar was cozy, great chicken wings, great beer selection! Overall a very nice place to stay, but parking (valet only) was way too expensive ($32 per day!).”

Jul 10, 2007 by Jen from Cherry Hill, NJ
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[7]

• A good central location.
• The bathroom was not particularly clean and it was quite small.

“The Crowne Plaza Philadelphia-Center City is a nice location. I felt pretty safe walking back to the hotel at night. However, the bathroom was dingy and the room had a strange odor in it. I did not think it was 3-star upscale caliber.”

Jun 29, 2007 by Dina from Camp Hill, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location is excellent. It is in a great neighborhood, near historical sites and museums.
• The room was small.

“The location is excellent. The hotel is in a great neighborhood, near shopping, historical sites and museums. Our room had two double beds was small. Down the hall was an extremely loud soda and ice machine which could only be drowned out by the music we played in our room. The hotel staff was very friendly and accommodating.”

Jun 25, 2007 by Nina from Somerset, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• I liked the location and the friendliness of the staff.
• I think the rooms could have more lighting and the furniture is a little dated.

“Our stay at the Crowne Plaza was great. Just enough time to relax and enjoy Philadelphia for the day. Our location was convenient and the staff was helpful.”

May 28, 2007 by Karl from San Pedro Garza Garcia MX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Frontal office staff very helpful.
• Sense of arrival, lobby doesnt reflect quality of hotel.

“Overall experience ok, we had a good time. Breakfast selection from poor to very poor, especially service, restaurant not clean, cutlery completely covered with water stains. Room service used three times, very good and accurate. It seems the food outlets on lobby level are not operated by the hotel.”

Apr 24, 2007 by Laura from Spanaway, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Great location - nicer than we expected.
• Parking was very expensive - valet parking only ($31/night).

“The hotel is convenient to freeways, and was nicer than the 3 star rating it has. There were long lines for both checking in and out, which could have been avoided, and parking was pricey. Overall though, it was a nice hotel in a good location.”