User Reviews for Sheraton University City Hotel

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Nov 21, 2007 by Runner from Red Bank, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• You had a parking pass for the garage where you could park for $15 day. However you could come and go as you please.
• The bathroom could have been updated/cleaned up a bit.

“Convenient for our purposes.”

Nov 19, 2007 by Jeff from Bethesda, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Key item: computer internet availability in the room rather than a business center.
• The size of the room size was on small.

“Good location; internet availability in the room; overall reasonable hotel for the location and the price.”

Oct 29, 2007 by Nancy from Norfolk, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Lovely lobby area.
• Carpets were a disaster, smelled musty.

“There was a great pizza place across the street!”

Oct 29, 2007 by Tanya from North Bethesda, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good location, comfortable beds, friendly staff.
• No concierge service; front desk needed prodding to help out with information on local restaurant hours.

“Very nice rooms, clean, quiet, friendly staff, comfortable bed, free internet in rooms.”

Oct 27, 2007 by Anne from Wyomissing, PA
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[8]

• Nice room and very convenient location.
• I could not sleep at all due to the very noisy climate control. Also, the sheets were very uncomfortable.

“Has the interior look of an upscale hotel without the added luxuries (comfortable sheets, quiet climate control). Should not be your pick if a good night's sleep is imperative.”

Oct 26, 2007 by Claude from Satellite Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Clean and spacious room.
• Distance walking to the main site is a bit far and they didnt take my star wood card for points.

“Excellent stay overall. Would stay there again.”

Oct 22, 2007 by Abbe from Centennial, CO
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[3]

• It was clean.
• Not close to Bryn Mawr. Placed in the wrong area on your map.

“The hotel was fine for the short time we were there. This is not the place to stay if you are visiting colleges in other areas. Late night service lacked information about area, though morning team was better.”

Oct 18, 2007 by Michelle from Harrisburg, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the quality of the bedding, the wireless internet/computer in the room, and the spaciousness of the room.
• I did not like that parking was an additional cost which was not told to me at check in and poor marking of how to enter the parking garage.

“Where you park is not clearly marked and requires you enter via a side street. Entering the garage however was positive as it was clean and well lit despite the Narrow spacing. The lobby and room were very nice and promoted a relaxed atmosphere. Staff was friendly however failed to inform me of the $15/day additional expense for parking at check in. The room service staff were pleasance the and food was good. The bed and other facilities in the room were nice and particularly enjoyed having the computer in our room so we could check email or check out area sites.”

Oct 17, 2007 by Joel from Merrick, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Convenient location.
• Plumbing made noise all night long.

“Good location for Upenn and Drexel. Rooms seemed dated and in need of a facelift.”

Oct 11, 2007 by Kevin from Brooklyn, NY
Overall Rating: 5
Cleanliness:[1] • Location:[8]

• Friendly staff.
• I was bit by bed bugs.

“I was bitten by bed bugs and had a rash for three days. It just cleared up yesterday.”

Oct 1, 2007 by Mike from Corona, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[6]

• Nice and friendly staff.
• This is more like a college dorm.

“The stay was nice but kinda to small in space wise. More of college kids than others but it is located close to 2 colleges.”

Sep 21, 2007 by Nabil from Germantown, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location was okay, preferred something in Downtown, good University hotel.
• Food.

“Overall the hotel meet my minimum requires. It does require maintenance, and the room service food could have been better, but they do offer good Customer Service. Recommended for Business and leisure travelers.”

Sep 6, 2007 by Mike from Brea, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Free wireless in room.
• Parking fee was $15/night.

“Very nice hotel, efficient staff, clean, with free wireless or wired hookups in room. Inexplicably, however, it usually took many attempts to hookup wireless before it worked. Very convenient to University and public transportation. $15 per night parking fee, however. We had 2 cars, so that really ran the bill up.”

Aug 30, 2007 by Geoffrey R. from Stamford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Salad bar.
• Manager and waiter.

“I wanted to dispute the charge and start over but was told, that works for you but not for us. No apology for the inconvenience. The food was 7 out of 10 but service is just as important-especially service from a manager. An apology would have preempted my effort to review this restaurant.”

Aug 18, 2007 by Carmen from Brooklyn, NY
Overall Rating: 4
Cleanliness:[4] • Location:[4]

• They have an outside pool. But they open to late for us.
• The covers of the bed were not clean.

“We can not enjoy the pool. We start working at 10am. So we went there at 8.30am in a hot summer and it was closed. The location it was ok but no great. We have to go to the Convention Center.”

Aug 4, 2007 by Mary from Oxon Hill, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the location.
• The hotel should offer discount to the handicap for parking fees.

“The overall status of this hotel was excellent I only wish that we had stayed longer.”

Aug 3, 2007 by Barry from Far Rockaway, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, clean, and very comfortable

“Great rooms and beds. Overall cleanliness was remarkable.”

Jul 30, 2007 by Jeffrey from Bethesda, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The internet in the room and many pillows on the bed.
• Did not have a refrigerator for drinks and food.

“Excellent location for University of Pennsylvania classes; seminars and meetings. Bed was comfortable and the hotel staff saw to my individual needs, as a consumer. Overall, a 9 stay. I suspect when the time comes to stay in Philadelphia, I will choose this hotel at this location.”

Jul 18, 2007 by Bill from Mascoutah, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[7]

• Location.
• Loud plumbing problems all day and night.

“Nice beds. Plumbing problems. Not as modern as it should be. No internet in room .”

Jun 27, 2007 by Anita from Winter Springs, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close to restaurants and to University.
• Parking was bad.

“It is a nice upscale hotel, good for business, they have a pool, but it is cold, (in June), no hot tub, and the pool setting is kind of bare, not ambiance, and outdoors so in the winter it is probably not open. It is close walking to a few restaurants. Parking is at a premium, and have a hard time fitting larger vehicles.”

Jun 15, 2007 by Yva from S. Hempstead, NY
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• The location was perfect, the cleanliness and comfort factor were outstanding.
• I have nothing negative to say about our experience.

“From check in to check out my experience with the hotel and staff was outstanding. Everyone was professional and helpful. It was really a pleasurable experience all around.”

Jun 2, 2007 by Deb from Portland, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Staff is very friendly and professional, bed so comfortable.
• I was hoping it would include a small refrigerator.

“When we first walked through the lobby I was amazed as to how quaint and cozy the lobby was. The entire hotel was very tastefully decorated. And clean. My husband and daughter were thrilled that they had a fitness room to go to. Myself, I loved the bed. It was the most comfortable hotel bed I had ever slept on. The only negative was that we had to keep filling our cooler with ice to keep our perishables chilled. A small fridge would have been nice. The staff was very friendly and professional. And very accommodating.”

Jun 2, 2007 by Mary E. from Enfield, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very comfortable beds.
• Nothing.

“Excellent accommodations.”

May 30, 2007 by Barry from Far Rockaway, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great bed and spacious room.

“Great location and excellent views from the room. Clean and spacious rooms with an excellent staff.”

1 of 1 people found this review helpful.

May 30, 2007 by Norberto from East Hartford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very Clean. The room was very nice.
• Internet connection too slow. However, it was free.

“I believe this Hotel can be a 3-Star Hotel. The area is not the best because is not located close to the city. However, the hotel is clean, beautiful and friendly. I will stay again. The price was excellent for this hotel.”

1 of 1 people found this review helpful.

May 26, 2007 by Rose Ann S. from Rhinebeck, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[10]

• Location.
• Terrible bed.

“Great location, convenient parking.”

1 of 1 people found this review helpful.

May 24, 2007 by David from Columbus, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[4] • Location:[6]

• Beds were big & soft. Computer in room nice & helpful touch.
• No real view of city from room.

“If your looking to stay close to the Liberty bell, or Independence Hall, this is around 30 blocks away. Right in the heart of the collages though. The hotel parking fee was high, but they do let you go in & out. The room was very nice. The staff was a bit stand offish. They also had computer with free internet in the rooms, making you trip planning a whole lot easier, with free printing. The beds were in great shape, with very good thread count sheets on them. Rooms had not view of city at all, but a great view of the college's. The pool liked very nice, and sits on the roof. All and all this was a very nice stay for the price.”

1 of 1 people found this review helpful.

May 23, 2007 by Matt from State College, PA
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[9]

• The lobbies and conference areas were very nice.
• We were booked in a handicap-accessible room when we requested two double beds.

“We requested two double beds for the room, but were given a handicap-accessible room with one queen. We were told we would have to pay $20/night for the additional cot, though they ultimately waived that fee. Other travelers to the conference were staying in rooms by themselves and had requested single beds, but were given double beds (even though they arrived after us). We requested a room change, but were told nothing was available. Ultimately, they staff were polite but uncooperative.”

1 of 1 people found this review helpful.

Apr 11, 2007 by John from Cambridge, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Convenient to Drexel university.
• Room card keys did not function very well.

“Great location. Went to Philadelphia to visit out daughter who is on the Drexel crew team. This hotel was convenient and parking reasonable and safe.”

Apr 10, 2007 by Glen from Somers, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Close to penn campus.
• Room was not cleaned until we called at 5 p.m.

“Hotel has a convenient location for visitors to the penn campus.”

Apr 3, 2007 by Sonia from Warren, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location was great for UPenn visit and price was good.
• No computers in business center - had to bring your own laptop.

“Booked this for a Upenn event after missing the deadline for the event's official "reduced rates". ”

Mar 25, 2007 by Cindy from Chambersburg, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• It was very conveniently located.
• We thought we could have gotten a better price.

“The hotel was fine. I just think in comparison to other deals we have gotten, it wasn't one of the best for the price we paid. ”

Mar 15, 2007 by Kimberly from East Meadow, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very comfortable beds. We appreciated not being able to hear others using bathroom while in the room.
• Parking garage is very tight to maneuver.

“Nice hotel, friendly staff. Easy to find because close to highway and train station. Very pleased overall with our stay.”

Mar 15, 2007 by D. from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The ambience of the room was nice. Bed was mighty comfortable.
• Not much of a view and the shower setup was not attractive.

“I enjoyed my stay here. The location is great for University events. There are a lot of restaurants and bars in the area. Not sure about the price, but prices appear to be similar in this location--I would recommend.”

Feb 26, 2007 by Britta from Lawrenceville, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[7]

• Front desk clerk was helpful in providing a full refund.
• Terrible Saggy Mattress, Flooding Bathroom, Carpets, bed skirts were Filthy.

“My husband and I could not sleep because of the sagging mattress and we both travel extensively. The handicapped bathroom floods and should have better drainage so the whole bathroom is not wet when you take a shower. Room condition was dirty - I would not like to guess what was on the bed skirt, filthy carpet etc. We left the hotel at 3am and drove home and asked for a full refund.”

Feb 25, 2007 by Mike from Granby, MA
Overall Rating: 8
Cleanliness:[9] • Location:[9]

• Location (near UPenn).
• I requested a foam pillow and never got it.

“Good choice if you are visiting UPenn. The location is perfect. The staff were friendly and helpful and the room was very clean, nicely appointed and quiet.”

Feb 22, 2007 by Mary from Bethesda, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Convenience to public transport, nearby shopping and restaurants.
• Even if the furniture and carpet is old, it could have been cleaner. And wastebaskets should have liners.

“This is a great location for those visiting the colleges, and if you are willing to walk some and don't mind public transportation, it is close enough to the center city sights and shopping as well, but not so close that there are people asking you for change all the time. Plenty of cabs if you have that kind of money. Bring your earplugs-- the soundproofing (between rooms) was not the best and there was construction going on all around.”

Feb 22, 2007 by Charles from Bedford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, excellent breakfast, nice room, clean bathroom.
• Only one desk chair in room.

“Great location for College visit!”

Feb 22, 2007 by Eileen from Great Neck, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great pick for university of Pennsylvania parents.
• Tight parking lot.

“Upscale clean modern hotel. Very comfortable beds. ”

Feb 21, 2007 by Margaret from Huntington, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• The location was great. The bed and pillows very comfortable.

“We enjoyed our overnight. The parking was very convenient. The room clean and attractive. The bedding unusually comfortable. The area was appealing with lots of young college students walking about and pubs and coffee houses within a block or two.”

Feb 21, 2007 by Trish from Oakland, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Close to subway and campus.
• Not many things to do nearby.

“Fine, very comfortable, clean, nice staff. Computer in room a big plus. Pool only opens in summer.”

Feb 21, 2007 by Ck from Woodinville, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location!
• Cost much more than average.

“This hotel has been doing improvements recently. It's in better shape than when we stayed there 4 months ago.”

Feb 21, 2007 by V. F. from Philadelphia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The view from our room was a pleasant surprise.
• It was not very clear how one might access the so-called free internet.

“I'd say that the hotel is excellently suited to the needs of people visiting the University of Pennsylvania. There is really so much available within easy walking distance, including public transportation.”

Jan 31, 2007 by Donna from Brunswick, ME
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[10]

• Close to pen.
• Has a tired look with worn out rugs.

“Convenient, friendly service with rooms and decor that need updating.”

Jan 2, 2007 by Mitch from Stamford, CT
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[7]

• Location is adequate.
• Not a 3 star hotel. I stay in hotels all over the country. More like a 2 star.

“Dirty smelly older rooms. No good views of the city. Good location. I like the computer in the room. The front desk erred in charging for parking for 2 days, not 1- and the front desk said it would be fixed- however it took two attempts for them to fix. I named a price and it should have been that price.”

Jan 2, 2007 by Paul from West Hartford, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Friendly staff.
• Continental breakfast ran out of food before stated end time.

“Nice hotel conveniently located near university of Pennsylvania.”

Dec 31, 2006 by Scott from Jackson, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The room was simple but pleasantly appointed. Free internet use with keyboard and monitor provided.
• Quality of towels.

“For any travelers to university of Pennsylvania, its hospital or Drexel university, this hotel is right for you. Pleasantly appointed and in a good location for the university city area.”

Dec 9, 2006 by Barbara from Clarks Summit, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, very comfortable bed, convenient reasonably priced parking.
• Eagles were playing in town so I was unable to secure a room the night before.

“Great hotel, excellent location especially if you have business at either u pen or Drexel.”

Aug 27, 2006 by E. L. from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, location, location.
• Garage parking.

“A great place to stay if you're planning a train trip to New York during your stay...”

Aug 5, 2006 by Walt from Lake Forest, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Hotel was generally quiet and good for working. Good location with moderately priced dining locations in walking distance.
• I am disappointed in hotels that charge a premium fee for basic Internet connections.

“This hotel is a non-smoking hotel, which made my stay very comfortable. The rooms are well laid out and well appointed. The fitness facility and pool were well maintained. Room service was courteous, quick, and reasonably priced. Staff was quite helpful and pleasant.”