User Reviews for Sheraton Suites Philadelphia Airport

Research User Reviews for Sheraton Suites Philadelphia Airport (41-60 of 338)

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Mar 20, 2008 by Pam from Madison, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Recently renovated room, very nice.
• Construction in lobby still underway.

“The recently renovated rooms are wonderful. Very clean. Great for a business traveler or a family.”

Mar 20, 2008 by Bridget from Odenton, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• New contemporary decor and spacious suites Great parking and shuttle to airport.
• Was not warned of renovations.

“Very nice accommodations! The upgrades they have added are a nice improvement.”

Mar 13, 2008 by Cathy from Belton, MO
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[8]

• Room was very clean and smelled nice.
• Remodel going on, shouting and hammering in the morning.

“The hotel was undergoing renovations and the noise in the morning was disturbing. Otherwise we were pleased with the accommodations.”

Feb 29, 2008 by Gary from Gypsum, CO
Overall Rating: 6
Cleanliness:[3] • Staff:[7] • Location:[6]

• The room itself was excellent.
• The lobby was torn apart, as it has been for months.

“Finish up the renovation which has been going on for over a year.”

Feb 20, 2008 by Ray from Florence, NJ
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[1]

• Wont go back to that hotel.
• Did not get room we requested, and service was rude when we told them about problem and never solved problem.

“Hotel was under construction and was very hard to even get in to hotel.”

Feb 15, 2008 by Stephane from Newark, DE
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[5]

• Parking convenience.
• The access by car is a nightmare.

“The hotel was being completely renovated, which is certainly necessary. I wish I had known that though and I would have gone somewhere else. The hotel is also located at the crossroads of different interstates and it is a mess to select the right exit. I am a local and missed twice the exit, therefore having to drive miles back and forth to finally get there.”

Feb 14, 2008 by Ivan from Yonkers, NY
Overall Rating: 4
Cleanliness:[6] • Staff:[9] • Location:[5]

• Comfortable bed.
• Under construction and charges for everything.

“Hotel was nice but they charge for parking phone and internet. In addition the construction dust was all over. The pool was way too cool for swimming as well as the Jacuzzi.”

1 of 1 people found this review helpful.

Feb 2, 2008 by Celine from San Diego, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were the most comfortable.
• No real dining facilities.

“This hotel is under major construction and will continue for another 5 months. They converted a room to offer meals but it was awkward. No seats because there is no lobby which is difficult when waiting for pickups.”

1 of 1 people found this review helpful.

Feb 1, 2008 by Roccob from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Rooms, Front Desk People Friendly, Layout of Hotel.
• Showers did not work well, Restaurant Staff were slow.

“Overall a good stay, hotel is under renovation and was not aware of this. Staff is friendly, restaurant staff slow. Upon renovation completion will be an excellent hotel that I would stay at.”

1 of 1 people found this review helpful.

Jan 25, 2008 by Erika from Chester, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“I hated it. It was the worst night stay I ever had. People were fighting. I book a room there for the hot tub that didnt work.”

1 of 1 people found this review helpful.

Jan 18, 2008 by Beatriz from Carlisle, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Space in rooms.

“They are doing some remodeling and it will be necessary to see the end results of their work. To give a negative opinion at this point will be extremely unfair.”

Jan 18, 2008 by Larry from Atlantic City, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Under rehab.

“Great location, great price. Staff is outstanding. Hotel is under rehab.”

Jan 11, 2008 by Howard from Manitowoc, WI
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• The room was comfortable.
• The hotel was undergoing renovation and had no lobby and a make do meeting room for a restaurant.

“This hotel will be fine after they finish with their renovation program.”

Jan 2, 2008 by Jason from Lake City, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[5]

• Proximity to the airport.
• I did not like that there was no parking and the hotel was a mess and room was filthy.

“This Hotel should be closed. It is under renovation and it is really not suitable for guests. The restaurant was a makeshift place in a tiny room. There was no parking. I had to park 1/4 mile from the entrance and drag all my bags into the hotel.”

Dec 31, 2007 by Jean from Phoenix, PA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Location to airport.
• Under total renovation and dirty and no restaurant.

“This hotel is usually fine and have used for business in past. A horrible and dirty lobby and no food on Christmas eve!”

Dec 23, 2007 by Aileen from Van Lear, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent accommodations, clean, friendly staff. I was on a business trip but I had my 2 kids stay with me and we were extremely pleased. Thanks!
• Parking! There were some renovations being done so we saw some minor improvements that were needed like a paint job but overall it was a great stay!

“Wonderful accommodations! Parking needs to be worked on. I think a new lot was under construction so we had to pay for parking. Not much but sometimes due to lack of space we had a significant walk from the hotel to the parking area. Overall it was a wonderful hotel, big rooms, clean, and friendly staff. I would highly recommend as a frequent traveler.”

Dec 22, 2007 by Kelly from Snow Hill, MD
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was friendly.
• The room was outdated.

“It was very easy to locate. The room was a bit outdated but for the price we got it, it was perfect. The hotel staff was excellent. My 5 year old niece ordered a movie as we were leaving and the hotel staff was more than happy to take it off the bill. Very friendly!”

Dec 7, 2007 by Marie from El Segundo, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very friendly and accommodating front desk staff.
• It is a worn down hotel. The bed was very itchy; like there were bugs.

“This is a good location and we were able to get a room here at a time no other rooms seemed to be available at other hotels. The front desk staff was very welcoming and accommodating. We interacted with them 3-4 times and each time, they were warmly helpful. One elevator was broken and the facilities overall were worn. This hotel looks like it has experienced a lot of traffic. The food in the dining room is a bit overpriced and not particularly good but again, the servers were helpful.”

Dec 2, 2007 by Malissa from Shakopee, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[6]

• I loved the bed and having a separate bedroom. The hotel staffs were very friendly.
• Hard to get to- you could see it but has a difficult time getting there. Room service order was not correct.

“A bit older but it still works and even though-it is not bad at all. Easy to find but difficult to get to once you see it. $5 for parking- I hate this! Great hotel staff- very friendly. Room service took forever even at 9:30pm and was not accurate. Three words-Does the job!”

Dec 1, 2007 by Will from Mandeville, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The bed was great.
• Road construction out front made arrival challenging.

“Sheraton beds are the best. Restaurant had a limited menu; I walked to another hotel in the area for dinner. Location near airport was fine, but road construction caused a wrong turn and a considerable delay in getting to the airport. All in all, I'd stay here again for the price.”

Nov 30, 2007 by Marilyn from Delray Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Proximity to the airport.
• Food expensive and gourmet, no simple coffee shop.

“Overall, the Sheraton Suites at the Philadelphia airport is a lovely hotel. A little difficult to get to from the road. Food court lovely, but if you just want a little snack, this is not the place and nothing within walking distance. Would be nice if they had a simple coffee shop for a simple sandwich, coffee, etc.”

Nov 20, 2007 by Diana from Las Vegas, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The maids were wonderful.
• Hotel supervisor, at front desk.

“Much better beds and all, compared to King's Island Resort in Ohio. Supervisors and mangers were terrible. Bed was miserable. Some nerve calling us liars. We had a most terrible stay.”

Nov 13, 2007 by Kristin from Salisbury, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Wonderful sleep bed!
• The room wasn't ready when we arrived.

“This is a good hotel for those traveling out of the PHL airport. The shuttle is very prompt and the parking was only $5 per day (compared to $8 at the airport). The food at the hotel was good but overpriced. Very large atrium which was very nice.”

Nov 13, 2007 by Kevin from Leesburg, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• Rooms were dirty. Support staff was non responsive.

“The hotel is not for people looking for a comfortable and clean place to stay. The bed and sheets were dirty and it too forever to get clean sheets, blankets and towels delivered to the room. I would not recommend staying there.”

Nov 13, 2007 by Michael from Plains, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[4]

• Nothing.
• The place was terrible.

“Dirty, filthy, outdated, staff unfriendly, 1 star at most.”

Nov 9, 2007 by Judy from Garland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was of great help with the directions and anything that I needed.
• I only stayed a couple of days and there was nothing really that I didnt like, room service took a while.

“This hotel is perfect for any traveler who is staying in the Philadelphia area; the rooms are nice and comfortable. The area of the hotel is very convenient for any sight seeing you may want to do and a perfect location for any business that you have to take care of.”

Nov 9, 2007 by Karen from Bellingham, WA
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[9]

• Food in the restaurant was good, nice staff overall.
• It needs updating, rooms were dark, and sink had a big crack.

“Good location, not 3 star, nice staff, in desperate need of updating, good food.”

Nov 5, 2007 by Jim from Bloomington, IN
Overall Rating: 9
Cleanliness:[5] • Staff:[10] • Location:[9]

• Convenience, spaciousness of rooms.
• In need of soft/hard goods renovation, bathroom cold water had to be turned wrong way to function.

“It was relatively clean and certainly convenient.”

Nov 4, 2007 by Harvey from Carlsbad, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• The check in process was quick and efficient. Transport to the airport in the morning was excellent.
• The room was not completely clean and there was no coffee available in the morning, major necessity at 5:30 am.

“The hotel was functional and ok for the price. Nothing special but close to the airport for early morning flights.”

Nov 2, 2007 by Barbara from Missoula, MT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The bedding and bed were lovely.
• Staff at restaurant very below standard food was excellent.

“Being close to the airport was the reason we got this hotel. Their shuttle driver was excellent. The entire hotel was very learning, maintained well, and modern. Front desk employees friendly and professional. This was a good experience.”

Oct 30, 2007 by Dissappointed from Arlington Heights, IL
Overall Rating: 2
Cleanliness:[1] • Staff:[7] • Location:[4]

• Staff was friendly.
• Rooms were extremely dirty, mold in showers, stains on carpet, sofa, and walls.

“This is definitely not a 3 star hotel. Although the staff was friendly and helpful, the rooms were in terribly poor condition and cleanliness.”

Oct 30, 2007 by Ryan from Lagrange Park, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• The gym was nice with most pieces working.
• There are only eight rooms with two beds in the entire hotel. One per floor. The condition of the mattress on the pull out is laughable.

“Hotel area going through massive construction and was noisy. Had to pay a lot for parking. Had to deal with gate attendant whenever we wanted to leave.”

Oct 28, 2007 by Mariea from Walnut, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was extremely spacious, gorgeous.
• Nothing.

“When I first walked into the hotel, the staff was eager to help me check in. They were extremely hospitable and offered to help me with my bags. The room was huge and was really comfortable. Since I had an early flight, I used the hotel's complementary shuttle to the airport and the driver was bright and cheery in regardless that it was still dark outside. This made my stay even more enjoyable.”

Oct 27, 2007 by Anne from Ft Lauderdale, FL
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[3]

• Free shuttle to airport.
• Worn out room. Not a suite. Just one room.

“I was very disappointed in this hotel. They call themselves a suite hotel, but our room was just that. A room, not a suite. The room is dark and worn out. It needs a total refurbishing. Rooms are not up to Sheraton standards.”

Oct 25, 2007 by Kenny from Alexandria, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Nice for the price.
• Needs to work on the small things.

“This is a very nice hotel for the price. It needs work on the small things like stained chairs in the room, not fixed holes etc. Will stay there again. Nice, clean and quiet.”

Oct 24, 2007 by Steven from Havertown, PA
Overall Rating: 4
Cleanliness:[7] • Staff:[2] • Location:[8]

• Great open spaces.
• Did not have the room I reserved.

“The hotel was great except they gave away the room that I reserved and needed. I reserved two rooms, one that we showed up for early, and one that we could not get there for until later. They promised the room would be reserved and it was not. I was very disappointed.”

Oct 22, 2007 by Tanya from Huntingdon Valley, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location.
• The construction going on in and around the hotel.

“I have stayed at this location off and on for the last 25 years end it could certainly use some cosmetic improvements. But it looks like Crowne Plaza is working on them. I guess the Adam's Mark, the previous operator, let the place go to hell.”

Oct 19, 2007 by David from Hatfield, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice beds.
• Charge for parking, wi fi.

“Convenient hotel to PHL airport.”

Oct 19, 2007 by Gene from Santee, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[8]

• Price was competitive for a 3 star hotel; location was good.
• Hotel was a 2 star at best; carpet worn, TV reception poor, not enough electrical outlets.

“I would not stay here again; it was rated at 3 stars and was definitely not in 3 star condition.”

Oct 19, 2007 by Darlene from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The location.
• Furniture is showing its age.

“Great location, parking charge. Staff was wonderful. Large rooms, nice service.”

Oct 18, 2007 by Brian from Long Beach, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• The bed was wonderful, the hotel suite spacious, quiet & pleasant stay. Convenient to city.
• Renovated spa & lifecycle TVs no properly hooked up at time of stay.

“The desk staff was very helpful, but the hotel was in the midst of renovation. It'll be really nice when everything is completed. The new lifecycles have built in TVs, but the cable wasn't hooked up yet, and the spa jets weren't at full strength. The Sheraton bed is wonderfully comfortable, and the climate control system worked well. I slept like a baby.”

Oct 18, 2007 by Phillip from Dallas, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Friendly staff and comfortable bed.
• Location was a little hard to get too.

“Nice hotel. Rooms we very clean and large with plenty of room. Hotel staff went out of the way to be helpful and friendly.”

Oct 17, 2007 by Cindy from Danville, CA
Overall Rating: 3
Cleanliness:[2] • Staff:[9] • Location:[8]

• The staff was their only asset.
• Bathroom was dirty & old, furniture old except bed.

“I would not pay the price to stay in this hotel again. Although the staff was extremely friendly & there was an airport shuttle, I want a clean room. The bathroom was shabby & the grout around all tile was dirty & moldy, the cover over the furnace was off, the sofa sleeper was worn & sagging. This hotel looked like it had once been an embassy suite & has seen better days.”

Oct 16, 2007 by S from Mukilteo, WA
Overall Rating: 5
Cleanliness:[2] • Staff:[10] • Location:[7]

• Very fast check in.
• Filthy carpet, mold in shower, slow shuttle late at night.

“I usually love Sheratons. After waiting over 45 min for a shuttle that "runs every 20 mins" the hotel checked us in very quickly. I should have called for pickup (which they told me was unnecessary) as soon as I was at the curb. The suite was spacious, but the carpet was so dirty I kept my shoes on. There were also some yucky fingerprints on the minibar cabinets. I was not impressed by the moldy grout in the shower. Dont they know about bleach? The atrium dining area was pretty, but I did not eat there. The morning shuttle was quick and the driver was very nice. If they would improve the housekeeping, Id go back; otherwise Id try somewhere else.”

Oct 12, 2007 by Kristy from Lakewood, NJ
Overall Rating: 7
Staff:[7] • Location:[7]

• The bed was extremely comfortable.
• A group of unsupervised kids were running and screaming blocking up elevators for a few days in a row and nothing was ever done with them.

“We had no prior notice that hotel was under renovations so we were not allowed to use some of the facility. Room was beautiful, though not much to look at out the windows. Hotel staff was helpful, except for allowing a group of kids roam as they pleased disturbing other guest in the hotel by running around and screaming, tossing small objects over the side and allowing them to play around on the elevators.”

Oct 11, 2007 by Kathy from Mechanicsburg, PA
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[5]

• The lobby was nice.
• The rooms were disgusting!! Bleach stains over the carpet, old furniture, and white crusty stuff over the furniture.

“The room for this hotel was just unacceptable for its star rating. I would definitely not recommend it to anyone!!”

Oct 7, 2007 by George from El Cajon, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient location t airport.
• Room furnishings in need of and update. Pool & hot tub were not in service.

“Convenient location to the airport on our way to the Caribbean. The hotel staff was friendly but not very helpful in explaining the hotel amenities at check in. We soon understood why. The room furnishings are in need of an update, the bed was uncomfortable and the pool and hot tub were out of service. The modest lounge and restaurant were sufficient. However, the breakfast was overpriced. Thirty eight bucks for two omelets and juice? This hotel should really be rated a two star. We stayed at the Marriott airport location on the way back from our vacation. What a difference!”

Oct 7, 2007 by Gail from Palm Desert, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• Location and the bed were comfortable.
• It was sterile, nothing attractive. The hallways were drab and dirty, the lobby unattractive, the bathroom dirty, the staff aloof.

“I believe I said it all in #14!”

Oct 6, 2007 by Victor from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• Great room.
• Cracked glass panel in elevator.

“Very nice with a really friendly staff.”

Oct 5, 2007 by Barb from Columbus, OH
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[7]

• New beds and linens.

“The hotel is tired, needs updating. Attention to detail is lacking. Overall, it was ok. Wish the entire hotel was wireless, very important to the business traveler.”