User Reviews for Extended Stay America Philadelphia/Airport

Research User Reviews for Extended Stay America Philadelphia/Airport (41-60 of 132)

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Oct 25, 2007 by Lana from White Plains, NY
Overall Rating: 8
Cleanliness:[3] • Staff:[10] • Location:[7]

• Very friendly staff.
• Room was not very clean.

“Overall I am satisfied with my stay.”

Oct 22, 2007 by Billy from Hollidaysburg, PA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[6]

• Location.
• Cleanliness.

“The location was good, but the rooms werent clean and there was a funny smell.”

Oct 18, 2007 by Johari from Philadelphia, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[2]

• Convenient location.
• Cleanliness.

“The ESA is a low priced stay however the rooms are filthy. My room the tub had about 10 pounds of filth in it and the floor wasn't swept. My whole sat morning was wasted because I couldn't wash because of a dirty tub. The cooking utensils and coffee pot were dirty. Room service lied and says they thoroughly cleaned the room however they didn't.”

Oct 14, 2007 by John from Orange, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Poor service. Key did not work. Told us not to leave room until next day.

“Slum.”

Oct 10, 2007 by Lana from White Plains, NY
Overall Rating: 7
Cleanliness:[2] • Staff:[10] • Location:[9]

• Very friendly hotel staff.
• Room and bathroom were dirty.

“Overall, everything was fine. Room was very dirty, bathroom was filled with hair all over the place, bed sheets were not clean. But the staff was very nice and switched me to a different room.”

Oct 3, 2007 by Steven from Savannah, GA
Overall Rating: 4
Cleanliness:[3] • Staff:[10] • Location:[10]

• Location.
• I wanted a non smoking room and got a smoking room.

“Way over booked the non smoking rooms and put people into smoking rooms.”

Oct 2, 2007 by Shamara from Philadelphia, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked that it had a little kitchen in it.
• I didnt like that we had to leave so early.

“The hotel was clean and easy to get to.”

Oct 1, 2007 by Kelly from Philadelphia, PA
Overall Rating: 2
Cleanliness:[1] • Staff:[7] • Location:[7]

• Front desk was friendly and they had security patrolling outside.
• Urine in the toilet when I arrived, rundown filthy kitchen area, no lobby to speak.

“I would not stay in an extended stay America without seeing it first. Upon my arrival, after a long day at the office, there was a run down dirty bathroom with urine in the toilet. I called the front desk several times and there was no answer. I did check in at approx. 9:30pm, however, no one answered. Also, I would never even consider using the kitchen area which was a all stayed and the laminate on the counter was nasty and falling apart. I also called the front desk again at approx. 10pm to schedule a wake up call an there was again no answer. The front desk was friendly when I checked in and out; however, the condition of the room and the lack of response on the phone speaks for itself. I was disappointed in the condition of the room and I would never choose this hotel again.”

Sep 23, 2007 by Gregory from Delray Beach, FL
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[5]

• Nothing.
• No van service.

“There is no van service to and from the airport for this hotel. An airport hotel should provide transportation.”

Sep 22, 2007 by Celeste from Punta Gorda, FL
Overall Rating: 7
Cleanliness:[8] • Location:[10]

• Location. Close to Phila, NJ, DE, neat& efficient.
• The bathroom was not cleaned prior to my arrival.

“Great for business travelers and longer stay needs. Very pleasant staff.”

Sep 20, 2007 by Pin from N. Babylon, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's good that nobody is coming to my room to clean during my stay.
• The bed is a little bit too small.

“An excellent hotel in a convenient location. Good price to meet almost all my requirements. It's like home that nobody will enter to clean your room and you clean the room yourself.”

Aug 17, 2007 by Kenneth from Bermuda, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[5]

• Kitchen in the room
• The reception and main door close at 11pm

“Hotel is near Philadelphia airport, around 5 to 10 mines by cab. There is no shuttle from the hotel to the airport. To go to the centre city, best way is to walk around 10 mines to the train station and take the train which is coming from the airport and which takes around 15 mines to arrive in the city centre. There is also a guy who is guest in the hotel who has a taxi and can take you to the airport or city centre for a cheaper price. Hotel room was quite big and had a kitchen. My room was also clean, but I heard another guest complaining about his room cleanliness. There is a restaurant ruby Tuesday 5 mines away from the hotel. The hotel reception and main door are closed by 11pm, so you cannot stay late! When I came the first receptionist was not very helpful, probably because she was busy or tired. The receptionist of the next day was much better.”

Aug 15, 2007 by Ricki from Ponca City, OK
Overall Rating: 4
Cleanliness:[5] • Staff:[4] •

• Room was large.
• Did not feel very secure here.

“Room was good for the price I paid. However, I went down to a 1-star which was my mistake. I felt it was definitely a 1-star & no more. The room keys they gave us at 3:15 am would not work in the door. Then a man opened the door while I stood outside waiting with the luggage while my husband had gone downstairs to get the key fixed. I felt extremely uncomfortable & unsafe at that hour by myself in Philadelphia. Then they gave us another room with no keys. The attendant spoke almost no English. Not my best moment!”

Aug 15, 2007 by Stephenie from Chandler, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location and kitchenette.
• Front desk was not available when we checked out.

“It was perfect for what we needed. A clean room for 2 nights!”

Aug 15, 2007 by Lisa from Charleston, WV
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[7]

• The front desk staff was friendly and helpful.
• Filthy room, the room smelled like a wet dog, the security lock was broken, lots of noise, did not feel safe.

“Based on my stay this trip, I would never return to this hotel. There was dirt and hair in every corner of the room, in the tub and in the sink, especially the bathroom and behind the front door to the room. There was a sickening sweet odor, as if someone had had a dog in the bathroom, and the safety latch at the top of the door was broken, making me feel very unsafe here. We were told the hotel was full, so we didn't get another room. The hotel does not have double beds, so we were not very comfortable. I was surprised because I have heard good things about this chain, but I will never stay at this one again and would not recommend it. In fact, I would like to receive at least a partial refund on this stay.”

Aug 15, 2007 by Christopher A. from Fort Lauderdale, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and price were perfect for my needs.
• More amenities in the concession room.

“I was impressed from the location to the room decor and friendliness of the staff. And the internet rate per/stay vs. per/day was most impressive. Thanks for understanding our business needs in this computer world we live in and not taking advantage of the low cost for this service.”

Jul 30, 2007 by Judy from Northwood, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Convenience and supportive staff.
• Air conditioner took hours to cool room.

“Staff was very helpful. Hotel is near airport, a little difficult to find. In safe, quiet area. Kitchenette is always useful.”

Jul 29, 2007 by Dissapointed! from Mohrsville, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Liked nothing at any sort.
• Very dirty, bad smell, no clean towels, key did not work.

“The worst hotel I have ever been in. Very dirty. Very poor cleanliness. We put do not disturb and they were banging on the door at 9 a.m. trying to get us out. Very dissatisfied! Very poor and very dirty, shame on the management there!”

Jul 10, 2007 by Aimee from Hershey, PA
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[7]

• Convenient location.
• Desk clerk woke us up at 9am to confirm we would indeed check out at 11am. No internet.

“Amenities were lacking. No internet service as it was 'broken' but even had it been available it would have been with a surcharge.”

Jul 8, 2007 by Eric from Philadelphia, PA
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[10]

• Location.
• Security issues, air conditioning was poor.

“I booked this hotel for my friends' family who's in town for a visit. Aside from the fact that they were having problems with the air conditioning of the place, security is a major, major issue. 2 men were able to go inside the room, with their own keycards and were looking for the "personal belongings" they forgot when they checked out of the hotel. My friend, his wife and his 2 year old were all shocked and unhappy (who would be?). They ended not sleeping through the night. The manager was apologetic, but still totally unacceptable, embarrassing and traumatic.”

1 of 1 people found this review helpful.

Jul 4, 2007 by Diane from Lancaster, PA
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[6]

• Location.
• Run down.

“The room was okay but smelled like smoke even though it was a no-smoking room. The hallway was run down and things seemed to be falling apart.”

Jul 3, 2007 by Myles from North Chelmsford, MA
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[5]

• Cheap.
• Checked me out after 1 day while I was away without warning.

“Had 2 day on separate reservations. Showed both reservations and asked for one room. This was given with 2 days assured. Returned next day after midnight and room had been re-let. My clothes were gone and could not be returned. I had been checked out; day staff was gone, computer down. Finally got a new room. Later a reservation for 1 day -- entirely different room was produced. We checked it; my affairs were not there either. I stayed put for a couple of hours sleep before an early flight out. Worst hotel experience I ever had. Do I have any recourse for my loss?”

Jul 2, 2007 by John D. from Holland, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff.
• No coffee cups in room. No printed version of TV channels.

“Staffs helpfulness and disposition significantly improved an already stellar experience.”

Jul 1, 2007 by A from Windsor, NY
Overall Rating: 2
Cleanliness:[7] • Staff:[8] • Location:[5]

• Front desk clerk was outstanding; helpful and apologetic.
• Requests were not acknowledged or complied with.

“The hotel was fine and would have been okay had I been traveling alone. I was traveling with my 18 year old son and requested two beds and non-smoking via email within 2 minutes of receiving my confirmation. We checked in after 10 PM, following a baseball game and were told that our room was non smoking, but my son would have to share my bed or else sleep on the floor. Blankets, pillows, and sheets were quickly provided, but it is ridiculous that a simple request like this was not granted, given the time allowed for it.”

Jun 18, 2007 by Stacy from Royal Oak, MI
Overall Rating: 2
Cleanliness:[4] • Staff:[5] • Location:[6]

• Check in was easy.
• Mostly everything.

“In one word this hotel was swanky. The desk clerk was banging on our door before checkout time to make sure we were leaving. Bed was extremely uncomfortable and the comforter was obviously dirty. There was very smelly garbage sitting in the hallway for over 12 hours. Everything in the hotel needed updating. This was the worst sea I've ever stayed in.”

Jun 18, 2007 by Keith from Suwanee, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing.
• Gave me smoking.

“They said I registered for smoking and 'we' didn't. They just gave me the room because they had no other and we got our rooms ahead of time. So I had to go to another hotel because the room reeked with smoke and the hotel agent was very rude.”

Jun 16, 2007 by Anthony from Detroit, MI
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[1]

• Nothing.
• Nothing.

“The help is horrible and the hotel doesn't even clean your room consistent.”

Jun 7, 2007 by William from Portland, OR
Overall Rating: 4
Cleanliness:[4] • Staff:[9] • Location:[7]

• It was quiet and close to the airport.
• It was well-worn; dingy.

“The staff was great; very hospitable. The hotel was on the main road from the airport so very convenient. It was just what I needed as I passed through for one night.”

Jun 5, 2007 by Danette from Newtown Square, PA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[6]

• Rooms were set up nicely great location.
• Staff barged into room indicating not my room, and then tried charging 2 nights.

“I was very upset when staff walked into my room in the morning, indicating I had to leave and it was not my room. When I surely had a key that was given to me the night before when checking in.”

Jun 2, 2007 by Frank from Wellington, FL
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[6]

• I liked the fact that it was close to the airport and rental car company.
• It was old and worn.

“I only stayed one night. I checked in at 11 pm and out by 8 am so it was not bad. I would not want to stay for a couple of days.”

Jun 1, 2007 by Yutao from Groton, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Convenient, beside the airport.
• Not safe.

“The hotel is not safe. So keep away from it.”

May 31, 2007 by Mark from Ewing, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[4]

• It was a typical corporate hotel with no amentias.
• There was no pool, no work out area, no lounge.

“The hotel was clean and quiet. The room was large, but the TV was very small and since that was the only activity available, a nicer TV would have helped. It did have Showtime though. If I was going to use this for an extended stay, as described by the Name it would be fine. For a quick romantic weekend trip, forget about it.”

May 21, 2007 by Steve from Waterford Works, NJ
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[5]

• No soap in restroom.

“This was a 1-star hotel. The staff had their friends hanging out; there was no soap or shampoo in bathroom, extremely Spartan room. ”

May 18, 2007 by Chris from Aston, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Location and price.
• Television was too small, and cable selection not good.

“For the price and location, this hotel is a great deal. The rooms are a little bigger than average, and the full size fridge, microwave, and stove top are great for an extended stay.”

May 16, 2007 by Mary L. from San Diego, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[8]

• Clean parking lot.
• Dingy carpets and people hanging out.

“Okay in a pinch. Minimal cleanliness and facilities for an overnight stay. Surly front desk person during the days.”

May 14, 2007 by Mohammad from Oswego, IL
Overall Rating: 5
Cleanliness:[1] • Staff:[5] • Location:[3]

• Location and cost I paid.
• Lobby / Hallway needs cleaning.

“Best price near PHL.”

May 10, 2007 by Celeste from Punta Gorda, FL
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[10]

• The location is perfect to D.T. Phyla, suburbs, +airport.
• Maid svc extra $, rooms not kept i.e.: carpets, decor, and baths.

“A clean. This said, for a one star hotel choice at a good price you definitely get what is promised. ”

May 10, 2007 by Joseph from Apo Ap, CA
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[6]

• The price and location being near the airport.
• The room is only cleaned up every seven days. Towels and soap are only provided the first day. Afterwards you must go to the front desk and request.

“The price of the hotel is good. However, the quality of the service is bad.”

May 7, 2007 by Jill from Eugene, OR
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[4]

• Front desk help called a cab for me.
• Seedy clientele did not feel safe, dirty rooms.

“See above.”

Apr 28, 2007 by Harold from Martinez, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was the best thing about the hotel - friendly, courteous and capable.
• The location was rather confusing, as it was close to another extended stay - it was too far from the road.

“The hotel provides what it claims to offer - a clean room, with extended stay capabilities. The staff was very courteous. The only thing I didn't like was that internet was not included in the room. ”

Apr 25, 2007 by Steven from Kinston, NC
Overall Rating: 4
Cleanliness:[6] • Staff:[9] • Location:[10]

• The location and the kitchen.
• Does not have accommodations for children no sofa. Not at all impressed.

“I would not recommend this hotel for two adults with a child or children as there are no accommodations for them.”

Apr 25, 2007 by Joe from Virginia Beach, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• The location was convenient.
• Did not receive daily room cleaning.

“Not particularly pleased with my stay. The room was a first floor, and when the staff would do laundry, the sink would fill with suds from the laundry. I did not receive daily room cleaning.”

Apr 24, 2007 by Danielle from Upper Darby, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very convenient, close to where I needed to be
• A little stingy with towels.

“Very nice hotel. Very clean, much better than a lot of places near the airport in Philly.”

Apr 24, 2007 by Jeanette from Deltona, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• NA
• Everything, hotel was horrible!

“Hotel employees were rude & disrespectful the used foul language in front of customers and children, the rooms were dirty and unsafe.”

Apr 23, 2007 by Sheryl from Hellertown, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Friendly staff.
• Linens had a lot of hair on them - were they washed?

“Convenient and priced ok for a quick stopover.”

Apr 19, 2007 by R. F. from Northridge, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean room. Plenty of hot water. Good bath tub. Coffee maker.
• Did not provide daily coffee packet.

“Very efficient check in and a very bright, cheerful and well designed room. Excellent refrigerator, microwave oven, and coffee maker. Everything worked perfectly. Fine TV. Ample hot water. Plenty of free parking. Easy to reach from Philadelphia airport. No complaints whatever.”

Apr 18, 2007 by Rochelle from Norfolk, VA
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[6]

• NA
• The cleanness of the hotel was not appropriate. My room smelled like cigarettes the first night.

“The stay was okay. I asked for a different rooms and no one got back with me. The bathroom was rusted as well as the kitchen area. The elevators smelled like cigarettes and had trash in the corners of the elevators. I would not recommend any one to stay at that hotel.”

Apr 13, 2007 by Lisa from Wyomissing, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[5]

• Close to airport, helpful, friendly staff.
• No shuttle to airport! Questionable safety/security of car left at hotel during trip.

“Overall hotel and staff fine. Also, I was nervous about leaving my car at the hotel during my 6 day trip since the hotel staff told me they would not have left their own car there due to it being an unsafe area. (I took a chance and did leave my car with no problem.).”

Apr 1, 2007 by Gena from Wilmington, DE
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The hotel people were very accomadating and friendly.
• It had a strange odor in the lobby.

“This hotel has a kitchen and is accomadating for people who aren't spending very much time in the hotel the staff is extremely accomadating to your requests.”

Feb 23, 2007 by Jim from Winchester, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• Price and location in reference to our final destination.
• Staff was indifference almost ignoring guests unless sought out.

“For the price and what we needed near to our destination it was worth it, however being told we would get a breakfast from one employee to find out there was no breakfast the next am was mildly frustrating. Would I stay there again? Mostly likely not.”