User Reviews for Marriott Philadelphia West

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Apr 20, 2006 by Edward from Falmouth, MA
Overall Rating: 2
Cleanliness:[8] • Staff:[3] • Location:[9]

• Closeness to bike path.
• Poorly made bed/order of room + parking fee.

“Our room was too close to the vents from the hotel kitchen. The smells were hard to take. The hotel staff did a quick pass through the room after the first night. A $10 per night parking fee was excessive. We will not be staying with Marriott at any of their locations.”

1 of 1 people found this review helpful.

Apr 13, 2006 by Iggy from Ridgefield, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location; room and staff quality.
• Parking garage

“Staff are always professional and accommodating; location is convenient to larger population areas and major access routes.”

Apr 4, 2006 by George from Altoona, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Internet access and parking fees.

“Hotel is great, staff very professional. In thus day and age charging for Internet access and for parking at a suburban property is nickel and dimming.”

1 of 1 people found this review helpful.

Apr 3, 2006 by Nikhil from Clifton Park, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location proximity.
• Nothing.

“Excellent quality hotel with nice competent staff.”

Mar 18, 2006 by Jan from Streamwood, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything!
• Nothing!

“Great hotel. Perfect location. Friendly and helpful staff. Food was excellent. Room was clean, warm and nicely decorated.”

Mar 11, 2006 by Brad from Apex, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good location and nice exercise facility.
• Extra charge for internet connection.

“Great hotel, watch out for extra charges like high speed internet and parking.”

Mar 3, 2006 by Sue from Phoenixville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The room was beautiful and we had a good window view.
• No hot coffee in lobby early AM.

“When I booked the room I knew I would like the Marriott. I never had a bad stay at a Marriott. Thank you very much.”

Mar 2, 2006 by Gayle from Salem, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Front desk staff was very friendly and helpful.
• N/A

“Upon arrival we were treated with warmth and friendliness. From the valet to the front desk we had a great experience. Very nice people, beautiful room, great ambiance.”

Mar 2, 2006 by Melanie from Pottstown, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The convenience, location and accommodations.
• Did not have Comcast channel.

“Overall, the hotel was accommodating for the short time we were there. We would most definitely recommend this hotel.”

Feb 26, 2006 by Bob from Liverpool, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Room very comfortable.
• No coffee with the coffee maker.

“Very clean, quiet location, and full services.”

Feb 21, 2006 by John &. from Cheshire, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything about the hotel was wonderful!
• Having to pay $10.00 a day for parking.

“We loved the hotel you chose for us. It was beautiful. The only thing I would change is the $10.00 a day parking fee. That seems a little steep.”

Feb 15, 2006 by Pat from Sandy Hook, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, clean, nice restaurant, and garage parking during a big snowstorm a big plus.
• Had to change elevators from garage parking to lobby to room floors. Not a big deal.

“Hotel was excellent and met all of our needs.”

Feb 10, 2006 by Nancy from Stony Point, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Staff was very nice.
• No room service one day, no clean linen. Bad TV reception.

“Restaurant is expensive but wonderful.”

Feb 10, 2006 by Sherry from Dublin, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff helpful.
• $10.00 parking not mentioned before stay.

“Very nice, but I was unhappy about unexpected fee for parking.$10.00 per night. This should have been mentioned on there web page. Beds were very comfortable but they had a down bed cover which was way to warm. When I asked for a blanket they gave me a baby blanket. I am also put out by the fact that when you stay in a 4 star hotel they want you to pay for use of internet. Not to mention $15.00 for breakfast, if you want a bowl of oatmeal you can get it for just $8.00.”

Feb 8, 2006 by Jeff from Lyme Center, NH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, close to I-76.
• Parking was not free!

“Very nice hotel and convenient for business travelers coming to Philadelphia. I didn't like that I had to pay to park there, but I wouldn't consider that a major issue. Would definitely stay there again.”

Jan 14, 2006 by Tom from Edmonds, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great beds; Super comfortable.
• No free parking.

“Quiet well appointed medium size rooms. Great beds and super staff.”

Jan 8, 2006 by Ken from Marietta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean and well appointed.
• Taxi service was not readily available - 30 minute to one hour wait.

“Very nice, well located hotel. Room was clean and nicely decorated.”

Jan 2, 2006 by Andrew from Waynesboro, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Excellent pool, exercise equipments and clean rooms.
• Parking fees were too high for a hotel in the middle of nowhere, internet access charges, the beds are way too soft so did not sleep well.

“It was okay. The staff was pleasant and the rooms were clean. I think it is obscene for hotels to charge an internet access fee in this day and age, so that did upset me. In addition, I feel they charged an unreasonable parking fee, since they are located in the middle of nowhere. My other complaint is that the beds are too soft, so we did not sleep well. On the plus side, it was clean, and the swimming pool and exercise room are excellent. Unfortunately, with the negatives I mentioned, I would not recommend this hotel unless one specifically needs to be in Conshohocken.”

Jan 2, 2006 by Gary from Woodbridge, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Well trained staff, clean hotel and well appointed rooms.
• Not really convenient to where I was visiting. Small room.

“Very nice hotel, but a little far from where I needed to visit. I would not really group it into the vicinity of Plymouth Meeting; West Conshohocken can be quite a drive from eastern areas of Plymouth Meeting. Very courteous staff, although the room I requested was not the room I initially received a key for. I had to go back to the reservations desk after my wife and children already had their bags delivered to the room to request the type of room I had confirmed with the hotel after booking. Amenities nice, good access for business travelers to that area, as it is very close to 76 and 476.”

Dec 14, 2005 by John from Middletown, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms are very comfortable and numerous restaurants close by.
• Had to pay to park, even outside in the snow.

“Nice.”

Dec 1, 2005 by Jan from Gibson City, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Easy to access.
• The room was very dusty, ice bucket was full of water, drawers were dusty, dirty, there was a shirt in one drawer left behind.

“The system used for keying the gates to the parking garage did not work. As stated above the room looked as though it hadn't been used in some time and everything was very dusty. Inside of drawers was dirty enough that I did not feel comfortable putting my clothes in the drawers and the staff did not respond to my request to clean them. When we checked in the ice bucket liner had not been replaced and it was full of water, they did respond to that request but it took 2 phone calls spaced 8 hrs apart before they did. Not enough hand towels and wash cloths. Plenty of bath towels and shampoo, conditioner, shower caps, soap.”

Nov 29, 2005 by Matt from Concord, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, Modern, good facilities, pool.
• Small exercise area crowded, pay for parking.

“Great Hotel, right off major routes clean good sized rooms, eating options in hotel and Wawa across the street.”

Nov 3, 2005 by Leah from Ames, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice rooms and the staff was very helpful with a problem I had.
• It's guest directory in the room was not up to date and led me to believe that I could print from my room to the front desk.

“Overall, a really nice hotel and perfect for what I needed it for.”

Oct 31, 2005 by Tara from South Plainfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Superb decor, most comfy bed ever, service great.
• No fan in bathroom.

“The Philadelphia Marriott West was beyond my expectations. The staff was extremely courteous and professional and went above and beyond what I'm used to expecting. Our room was bumped up to a junior suite. The room and hotel overall has a modern gorgeous decor. Our bed was the most comfortable bed I have ever slept in. The restaurant, "The Regatta" had great food and was also beautifully decorated. We thoroughly enjoyed our stay at this magnificent hotel.”

Oct 16, 2005 by Toni from Crofton, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was client friendly.
• Nothing.

“Great restaurant, warm staff, complimentary tea and fresh lemonade in lobby, convenient to expressway.”

Oct 5, 2005 by Tracey from Copley, OH
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[8]

• The only thing good about this hotel is its location.
• The service levels and maintenance levels were horrible.

“Calls to fix a plugged bath drain did not result in action for over 24 hours, both mornings with a shower that wouldn't drain. With two people, that's 5 inches of water the last person is standing in while showering. Front desk was unresponsive and upon check out, didn't care to hear about it. Parking is extra and added, without asking if you drove a car, automatically to hotel bill. I would not recommend this hotel to anyone. You'd get better service and value at a Quality Inn.”

Sep 11, 2005 by Bob from Sheffield, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“Beautiful hotel. We were given a fast check-in. All employees were helpful & friendly. Our room was very attractive & furnishings were in excellent condition. Room was immaculate. Bed was very comfortable and lighting good. We heard no outside noises. Hotel had all the amenities needed & then some. Wish all our hotel stays were this perfect.”

Sep 8, 2005 by Andrew from Egg Harbor Twp, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Room nice, Bed very comfortable,location very convienent
• the room key would not open the parking gate as intructed by desk

“There was nothing negaetive at all and the location near 476/76 was fabulous as we needed quick acsess to these roads several times south. I would definetly stay there again if the occasion arises. This was the best stay.”

Aug 31, 2005 by Donna from Cheltenham, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Beds!! The beds were incredibly comfortable!! Staff were also very nice and helpful.
• The room was small.

“The staff was very professional and helpful. The room decor was great. I'm looking at having those colors in my bedroom.Thanks for a great stay!!”

Aug 26, 2005 by Keith from Philadelphia, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[4] • Location:[10]

• great location; nice decor; friendly front desk staff
• restaurant staff rude; ice machines broken; understaffed

“The location of this hotel makes it a prime place to stay for those who need a quality hotel in suburban Philadelphia. The front desk staff is extremely helpful, serving as concierge and attendant all at the same time. Parking is convenient and affordable and the rooms are well-appointed.There were a few problems during my stay. The ice machines on multiple floors were broken and you may expect the hotel to be somewhat understaffed if you stay on the weekend. But all in all, it is a pleasant stay in a very attractive, comfortable hotel.”

Aug 24, 2005 by Renee from Mechanicsburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bedding was extremely comfortable
• nothing

“The location of this hotel is convenient to many places via I 76, 20 minutes from the sports stadiums and 5 minutes from the King of Prussia Mall. The furnishings of the room are very up-to-date, the bedding is extremely comfortable and the room was very clean. I've stayed here twice so far and would definitely stay here again.”

Aug 9, 2005 by Marie-Jose from Fayetteville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, Beautiful Decor, very comfortable beds and pillows.
• Parking fee $8.00 overnight.

“Great location, great hotel with a beautiful décor.”

Aug 8, 2005 by Sam from Bethesda, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean, convenient, nice staff, fruit in lobby, no surprises.
• Unattractive carpet in room, room was a bit small, parking charge was high for location.

“What you would expect of a Marriott: Clean, well-appointed room, helpful staff, no unfortunate surprises (other than parking charge since hotel is in the burbs). We requested and received a non-smoking room with two beds. Hotel is a great value.”

Aug 7, 2005 by Matt from Bloomsburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Remodeled room was attractive, brightly lit - the best room I"ve stayed in all year.
• Paying for parking in a suburban setting, espescially when the bellman tried to charge me an additional fee.

“Great location, incredible room! Newly remodeled with a great workstation. Brightly lit room with soft towels. This should be a 4 star hotel.”

Aug 3, 2005 by Chhaya from Safetyharbor, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

“lobby ,room, facility , everything is just beutiful. mattress is little soft, which gave some discomfort.”

Aug 2, 2005 by Wang from Syracuse, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• very good overall
• we need to pay additional 8 dollars for parking.

“clean and comfortable.”

Jul 30, 2005 by Lesley from Avon, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The bed was wonderful -- like sleeping on a cloud
• We asked for a room w/two double beds but got a room w/King bed

“We enjoyed our stay in West Conshohocken. The common areas and room had lovely decor and parking arrangements were convenient. We stopped by the pool but didn't go swimming; we stopped by the cafe and had Starbucks coffee. During our stay 3 busses of Korean olympic athletes came and went. The facilities were full of people -- made me feel a citizen of the world. Would have liked a newspaper.”

Jul 28, 2005 by Ralph H. from Lynn, MA
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Liked the rooms.
• Spider webs near the main entry and bar area outside.

“I really enjoyed my stay at the Hotel.I can see myself return at the same location.The staff was very Helpful.”

Jul 23, 2005 by John from Livonia, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Terrific

“My wife and I walked in soaked from a 400 mile motorcycle ride, much of it while it was raining. Our luggage was compposed of a couple of stuff sacks that fit well in the saddlebags of my Goldwing. In spite of our disheveled appearance the staff at the Marriot were wonderful. I would recommend the Marriott Philadelphia West to anyone.”

Jul 5, 2005 by Dave from Rehoboth Beach, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The rooms are clean and a quiet atmosphere.
• Service in the restaurant was slow and inattentive. The valet parking misinformed us of the cost.

“This hotel provides a great location for both business and pleasure with easy access to the highways and a biking trail nearby to center Philadelphia or Valley Forge National Park. The rooms were clean and the bedding was new. A quiet relaxing stay.”

Jun 28, 2005 by Adam from Glenside, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Well furnished

“This hotel was one of the better 3 star hotels i have ever stayed at. The staff was courteous and helped with everything that was asked of them. The rooms were up to date. The bed was comfortable. Overall the feel for this hotel rated more as a 4 star then a three.”

Jun 28, 2005 by Henry from Maryville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Clean, comfortable bed, nice linens and pillows
• There was no smoking permitted anywhere in the hotel.

“If you don't smoke, this is one of the nicest hotels in the NW Philly suburbs.”

Jun 9, 2005 by Charlotte from Abington, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and spacious room, bed was wonderfully comfortable, water pressure was just right. Great desk chair for working.
• I wish that there was a complimentary breakfast on weekends.

“Luxurious without being stuffy. Friendly staff. I asked for a quiet room because I was there to get some work done. I was given a corner room and I don't think I heard another voice, even though there were other guests on the floor.”

May 19, 2005 by Jarvais from Sumter, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Professional and courteous staff as well as timely to your individual needs

“Marriott Philadelphia West ranks a 10 as one of the best if not the best hotel stay/visit that I have had in the past three years. I appreciate the professionalism and enjoyed meeting staff members. This experience will lead me to recommend others when visiting and prompt me to think of Marriott for future hotel/vacations.”

May 12, 2005 by Paulette A. from East Templeton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were just great! We really had a wonderful time!

“The staff at this hotel were exceptional. Everyone asked if they could be of service to you. We felt pampered from the valet, to check in and until we left. Would love to go back!”

May 10, 2005 by Meg from Coplay, PA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[9]

• the well appointed beds and proximity to King of Prussia
• the piece of broken glass I stepped on and the lousy directions on the website

“It was fine, good, we used it as a great getaway and it worked! We were wishing we could stay longer actually. The parking arrangements were a bit confusing, but everyone was really nice including after I stepped on glass at the pool. I did enjoy the exercise room before that. Thanks for a mostly good stay!”

May 3, 2005 by Mike from Pasadena, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, nice restaurant
• charged me $8 to park. the driving directions are wrong .. they take you past the hotel at the end of them.

“Overall a decent hotel. The rooms are a little small for a hotel of this rating. I'm betting it used to be a different brand hotel. The bad directions and parking fee kind of ruined the beginning of the stay, we checked in and she said "It's $8 to park, I'll put that on your credit card" No other options, no discussion, just taken for granted that we were OK with that. Honestly, I could have stayed at a different hotel (closer to my destination) for an extra $10, and I would have done that if I knew about the parking fee before hand. The restaurant had decent food, a little pricey for what it was ($100 for 2 people) and the portions were too small. The dessert was fantastic though, so it kind of saved the meal. The staff was top notch, the rooms were clean, the beds were comfortible. I was a little surprised they didn't have a contennental breakfast setup, usually the higher end hotels offer you a little something (besides their restaurant). Honestly, I've stayed at 4 different hotels in this area and I'd probably pick 2 of the others to stay at before I stayed here again. Nothing bad, but I'd have been more dissapointed if I would have paid full price for the room.”

Apr 24, 2005 by Bob from Liverpool, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Great beds, sheets comforters etc.
• Paying for parking, there was nobody there.

“Great location just outside Philly. Rooms were tops. Parking Garage should not charge on weekends, hotel was empty.”

Mar 25, 2005 by Claude from Langhorne, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean , sophisticated , high level of service and hospitality . Smiles and service everywhere . Great Cushy bed .
• The waitress at the Bar was not friendly

“It was terrific over all .I did not like the parking garage system . You had to first of all pay for parking . As a top hotel ,that should already be in the price . You had to use your room card to get out of the garage . I could see someone forgeting their card and having to go thru a big hassle . I also thought that the Hig Speed internet should be free . It's free at the Hilton garden Inn .”

Feb 23, 2005 by Clara from Youngstown, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• great service and the family was happy there.

“I think that this hotel will get my service again when I return to the Philadelphia area in a few months, It was perfect for my weekend there.”