User Reviews for Doubletree Hotel Wilmington

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Mar 12, 2008 by Steve from Elkton, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The restaurant.
• Panels falling off the elevators.

“Overall very nice. I would tell friends about it.”

Feb 22, 2008 by Raymond from Toms River, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Cookies at check in and wonderful and helpful staff from rest. to front desk.
• Indoor pool was cold.

“A great hotel with friendly help. Good food and clean rooms. We had a wonderful time.”

Feb 21, 2008 by Clara from Washington, DC
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[6]

• The hotel was new and clean.
• The price I paid was not that different from the regular price. The hotel was not that special-very generic.

“Too far from town, not a 3 star hotel, very plain, no bath tub, not a high quality of sheets (thread count) parking was a problem, pool filled with children, cookies at the beginning were good, children running in the lobby, children under the age of 16 in the poor, not smoking-good, buffet was full by the time we got there.”

Feb 19, 2008 by Toni from Longmeadow, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Comfortable bed.
• My next door neighbor was loud.

“Very clean, great service would rec. to others looking for a place to stay. Great service!”

Feb 15, 2008 by Donald from Pawcatuck, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Clean and modern facilities and courteous staff.
• Nothing noted.

“I would recommend staying at this hotel to anyone traveling in the area. In fact my wife and I have determined to stay in this hotel on our next visit to the area.”

Feb 11, 2008 by Paul from Coxsackie, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Bathroom in room was best I've seen.
• View from room is unimpressive.

“Although we had a short stay the staff were atypically helpful including having one show us where the room was. Place was spotless. Nice job.”

Jan 30, 2008 by Ronald from Tallmadge, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Helpful knowledge about area - liked the cookie at check-in.
• Breakfast buffet a bit pricey.

“Friendly staff, provided helpful directions to where I needed to go.”

Jan 30, 2008 by Momi from Croton On Hudson, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[9]

• The lobby and public spaces were nice and clean.
• The rooms were noisy and you could hear TV from the next room.

“The room was OK until the room next to us turned on their TV and watched it till 1am it was very difficult to put kids to sleep with so much noise. The shower Rod was loose from the ends so the curtain kept on opening and the whole bathroom was getting wet.”

Jan 24, 2008 by Matthew L. from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great cookie, good parking, lots of pillows.
• The radiator would blow out cold air even with the temperature setting up, no bathroom heat either.

“Everything you need for a short stay.”

Jan 6, 2008 by Long from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The fact that it was near a mall.
• Nothing I can say I didn't like.

“This hotel was nice, clean and the staff was very nice. My group was happy.”

Jan 2, 2008 by Gerri from West Hempstead, NY
Overall Rating: 0
Cleanliness:[3] • Staff:[5] • Location:[6]

• Good location.
• They hold allot of gatherings - could get noisy at times.

“The hotel lobby was undergoing construction at the time. The rooms were small and housekeeping failed to show up one day. I would not go back to this establishment.”

Dec 17, 2007 by Monica from Washington, DC
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Nice rooms and some amenities.
• No store.

“Nice rooms and services but needs a store. Breakfast was pretty good but not great.”

Dec 12, 2007 by Stacey from Middletown, DE
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The beds were very comfortable.
• The tile in the bathroom and on the floor outside the bathroom was very cold.

“The hotel was very clean and comfortable. I was traveling alone and always felt very safe.”

Nov 26, 2007 by Y from Pikesville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Decor and quality of bed linen.
• On a main road, fee for internet service.

“Good quality and good decor. Comfortable and clean. Could have given the internet service for free like many other places.”

Nov 22, 2007 by Dave from Jackson, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] •

• Clean room, friendly staff, and abundant parking.
• No microwave and refrigerator in room.

“Nice clean hotel with friendly staff, close to all shopping and restaurants with plenty of parking.”

Nov 22, 2007 by Ralph from Jersey Shorer, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient location.
• Parking lot does not connect to the mall next door.

“Very nice for the price I paid. I wasn't in the hotel much and did not take advantage of its amenities.”

Nov 8, 2007 by Herbert from Baltimore, MD
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[5]

• Clean room, albeit small.
• Unaccommodating, noisy, poor service.

“The front desk is not accommodating at all. She told me the daylight saving time was already set in the room clock, which I found not true. Upon entering the room, the toilet was flushing, which only needs a small touch as we all do at home, but apparently no one bothered to take care of it on their way out. I requested for a missing light bulb of the floor lamp, which took an hour and two calls to get delivered. The floor I stay was noisy till late night from the kids, even though I asked for a quiet room, hence the unaccommodating front desk as mentioned above. Overall not a pleasant experience and I won't recommend it to others.”

Nov 7, 2007 by Abigail from West Haven, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Have been at 2 double tree hotels and been impressed with bed comfort # pillows etc.
• The view is less than inspiring!

“A very convenient and comfortable place for a weekend sojourn staff was responsive and helpful with directions, prompt to supply requested refrigerator, beds were comfortable.”

Nov 6, 2007 by Michael from Reston, VA
Overall Rating: 3
Cleanliness:[9] • Staff:[7] • Location:[9]

• Staff was friendly, got to like doubletree cookies.
• Walls paper thin, constantly awoken by loud talking in hallways.

“Although recently refurbished (construction was still ongoing in November, 2007), this hotel suffers from being a large square box placed amidst a sea of asphalt. The location is therefore convenient to many things but entirely non-appealing. Much appears new but more than anything what it needs is sound insulation between the rooms and the hallways. Even with our room at the end of a hallway, the quietest hallway conversations boomed through the room awakening one from the soundest sleep. One shudders to think what a loud person in the hallway would sound like.”

Nov 3, 2007 by John from Largo, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[4]

• Parking.
• Under cons construction.

“I was not impressed with are accommodations or the hotel.”

Oct 22, 2007 by Daphene from Eastanollee, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free movie rentals, DVD in the room, breakfast.
• Very small bathroom/shower.

“The hotel was conveniently located to major highways, restaurants, and the airport. Room was clean and well provisioned. There was tea/coffee available in the lobby at all times.”

Oct 16, 2007 by Diana from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's beautiful the room looked like a 4 star to me, not a 3 star.
• It was a little hard to see how to enter; we had to do a u turn.

“Very nice place! We asked for directions to a brew pub and they gave us excellent directions. The room was pretty and quiet and we will stay there again, so much more economical than Philly hotels.”

Oct 9, 2007 by Tommy from Grant, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Typical doubletree. Absolutely delightful. A great stay.
• Nothing.

“This is a great place to stay. Absolutely wonderful.”

Oct 2, 2007 by Nonna from Portland, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very accommodating staff and very friendly.
• The pool area was a little slimy and slippery.

“I would definitely stay again. Staff was incredible and very helpful; the rooms were very clean (carpets, etc. Seemed new); beds very comfortable; and the cookies were fantastic.”

Sep 21, 2007 by Luke from Norristown, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Loved just about everything about the hotel. Also the price was great for this hotel.
• My room smelled like smoke.

“Had a great stay at this hotel. Very nice for the price. I also liked the room. Very nice!”

Sep 19, 2007 by Howie from Plainview, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and friendly staff.
• Nothing.

“I found this hotel to be a great choice. When I entered my room I found the dresser in the middle of the floor, I called the desk and 3 men came to move the dresser in less than 5 minutes. The room was clean and comfortable. The pool was also very nice.”

Sep 19, 2007 by Wanda from Richmond, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[1] • Location:[6]

• Nothing.
• Staff was very rude.

“Will never return to this hotel.”

Sep 12, 2007 by Prashith from Monticello, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Good mattress, upscale interior and cleanliness.
• Location is not very close to interstate for leisure traveler.

“It is a very nice place to stay for business or pleasure, however it suites the business traveler more than the leisure traveler due to its location.”

Sep 4, 2007 by Bob from Berwyn, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location is outstanding; Front Desk clerks can do better.
• Front desk service.

“Great location and I would visit again.”

Aug 3, 2007 by Elaine from Hayward, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Attentiveness of the staff.
• Elevator needs refurbishing.

“Stayed on the 7th floor. I requested a room with good lighting and was assigned a good choice. The hotel is a bit too family friendly. Children were all over the hotel and a bit noisy. Fortunately, I was placed on the top floor hopefully to accommodate my needs for some quiet time.”

Jul 25, 2007 by James from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to amenities.
• Lobby under renovation.

“Good value for the price.”

May 30, 2007 by Phil from Jersey Shore, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[8]

• The lower lobby outside seating area was pleasant.
• No one in party of 10 in four different rooms slept well due to the noisy air conditioning.

“Pool is shallow and small. Hot tub was nice. Hotel is difficult to access in southbound direction. Beds were very firm and comfortable. Room was recently rehabilitated with new carpet. Price was high for value of rooms. One toilet did not flush but was fixed quickly. Other numerous problems addressed quickly.”

May 30, 2007 by Joyce from Jersey Shore, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was very efficient and friendly and took care of the problems we had with the toilet not flushing in one of the rooms.
• The pool was only 3-4 feet deep. There were no waste cans in our room. The safety lock screws were striped and kept falling out.

“Courteous and friendly staff. The rooms were nicely decorated. The place had just been renovated which was probably why there were a few things that needed adjusted and just hadn't been done yet.”

May 25, 2007 by Roger from Irving, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• Good wireless internet connections.
• Dirty carpets.

“The staff was friendly, but the carpets were haggard. Made you not want to walk barefoot. Only half of the ice machines work. And each time staff sees you going to a different floor for ice, they "put in a call" to have it fixed. I was at the hotel 2 different times over a span of 2 weeks, and they tried to act as if it was the first time they had heard of the machines not working.”

May 23, 2007 by Taylor from Edina, MN
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Staff was friendly and helpful.
• Saturday events made it loud and harder to park.

“Convenient midway point from the Philadelphia airport, Brandywine sites, and downtown Wilmington, this Doubletree covers most aspects of a mid-upscale hotel reasonably well. Staff was friendly and helpful. Property is being renovated. It is popular for events (receptions, dinners, etc.) on weekends, which makes the hotel louder and parking tougher. Pool and moderate-sized exercise area were clean. There is an on-site restaurant that offers ticket-check room-service as well. Nice touch was new clock radios in which you can plug your mp3 player.”

May 22, 2007 by David from Wilmington, DE
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Bed lines were very comfortable.
• Hotel was under construction -- drywall exposed.

“Hotel Staff was very helpful. I needed an early check in. They accommodated. Hotel did have construction (rehab) going on. The elevators and room floor (common area) were below average.”

May 22, 2007 by Charles from Louisa, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good value for money.
• Successfully remodeled older hotel, but still with thin walls (noisy).

“Well located for restaurants and shopping, easy access from I-295, not so easy from NJ Turnpike but worth a side trip. Still undergoing renovation (5/07) but will be very nice when finished. Rooms are slightly smaller than Hampton or Courtyard but nicely furnished and with good beds. Has inherited the thin walls from the older construction, but if it isn't crowded it's bearable. Take your ear plugs.”

May 4, 2007 by Bob V. from Apollo Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was above expectations + the cookies were out of this world.
• Nothing.

“The room was perfect ant the staff was top notch. The doubletree hotel group will be one I will use in the future.”

May 3, 2007 by Anna from Watertown, MA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• Service at the restaurant was outstanding.
• There were holes in the ceiling outside my room ¿ remodeling.

“This hotel was ok. The bed was comfortable and I liked that they asked if I wanted a wake-up call as I checked in at 1:00am. They are apparently doing some remodeling, and there were holes in the ceiling near the elevator (right outside my room). The sign "please excuse our appearance." didn't look professional and the plastic covering over the holes in the ceiling probably could have been a little cleaner- the hotel smelled a little damp. Overall not a bad place, but I was later able to stay right down the street for the same price and got a free breakfast and wireless internet. (My cereal, fruit and coffee cost me $8 here).”

Apr 26, 2007 by Richard from South Orleans, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, great location.
• Didn't see a pool or exercise room.

“Would go back there in a second. Very convenient to many tourist attractions and restaurants. Room was just redone and was attractive and comfortable.”

Apr 18, 2007 by Rhonda from Skillman, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice bright bathroom, comfortable mattress.
• Overall brown/green/rust color scheme in room.

“NA”

Apr 10, 2007 by Heather from Owings Mills, MD
Overall Rating: 5
Cleanliness:[4] • Staff:[1] • Location:[8]

• The staff and people I met at cocktails were wonderful.

“The front desk and accounting need re-staffing. The elevators were completely in shambles and there was mold and mildew in the grout. The bedding was old and way outdated! You should not send people to hotels that are renovating, not at least that one!”

Mar 29, 2007 by Ty from Wilmington, DE
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[5]

• Renovations are a vast improvement over the previous decor. Beautiful bathroom; granite sink-top.
• Renovations are not complete on certain floors. All staff is not cordial.

“The renovated rooms are much improved over what they used to be. Comfortable beds, beautiful bathrooms; the polished granite sink tops look very upscale. The staff was not very personable and the elevator had some damage (maybe from the construction taking place on the lower floors). I rate the hotel an 8 out of 10 and would definitely return.”

Mar 20, 2007 by Dave from Silver Spring, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was large and very clean.
• Cleaning staff very noisy in hallways.

“The staff went out of their way to be friendly. I attempted to call room service but my phone wasn't working properly. They realized I was trying to call and a person came to my room to take the order in person. Wow!”

Feb 16, 2007 by Rowena from Ashburn, VA
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[10]

• The hotel staff was exceptional.
• There was a religious service with extremely loud music right underneath us that woke us up in the morning. Don't stay on the second floor.

“The hotel is in a great location for shopping and dining. It's older and is in the process of being redone. Our room was nicely appointed. A negative was the in room heater. It was so loud when it started up that we moved to the other bed to avoid it. Do not stay on the second floor. It is right over the two ballrooms. If there is a loud party with music going it sounds like it's in the next room and you will be unable to sleep. When we complained about the noise the staff bent over backwards to correct as much of the situation as possible.”

Jan 18, 2007 by Lynn from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the decor. But mostly the hot chocolate chip cookies.

“The hotel was located directly on a major roadway. It was convenient to shopping and restaurants. The room was beautifully decorated. The front desk staff was pleasant and helpful. The hotel had a real warm feeling. The best part of my stay was the warm chocolate chip cookie. delicious. I will definitely return.”

Jan 3, 2007 by Cynthia from Cincinnati, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Bed/mattress.
• Bathroom and a/c noise.

“Overall very good, probably is the best choice for Wilmington, de area.”

Dec 26, 2006 by Keith from San Clemente, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[7]

• The staff was excellent.
• First room I had smelled & I requested to be moved. They are doing renovations.

“This hotel is located about a 10 minute drive from Dupont Nemours children's hospital along surface streets. It is off of 202, which crosses 95. There are plenty of shops and restaurants nearby and the area is safe.”

Dec 18, 2006 by Dee from Waynesboro, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Cookies and pillows.
• Needs a little updating and some repairs.

“The staff is friendly and helpful from the front desk to the restaurant to the maid service. The elevator is slow and needs some repair on the marble floor. The shower ceiling was peeling and needed to be repaired. The cookies are warm and wonderful. The millions of pillows on the bed make the bed comfortable. .”

Dec 12, 2006 by Diana from Wayne, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location, clean
• Food

“This hotel was an excellent choice, everyone was very friendly, room clean, I felt safe and the location was great.”