User Reviews for Doubletree Hotel Wilmington

Research User Reviews for Doubletree Hotel Wilmington (1-20 of 167)

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Sep 1, 2009 by Vernon from Henderson,NC
Overall Rating: 10

• Great center location, mall, lone star, olive garden , all in walking distance.
• nothing

“When I arrived I was greeted with warm cookies. Our rooms were ready and clean. I really enjoyed my stay here.”

Jun 25, 2009 by Dwight from Celeste,TX
Overall Rating: 8

• Price from Priceline.
• Went down for the breakfast. I was not eligible for free breakfast and I paid $13.50.

“Don't expect to get smoking if you book it. Dont expect to get king size bed if you book it. As for free breakfast buffet due to being a discount customer they charge you 13.50 for it and it was not worth it. I only ate one time during my 3 day stay. They entrance is very hard to find at night and I missed it and had to turn around twice to get into parking lot.”

Jun 16, 2009 by Maria from Capitol Heights,MD
Overall Rating: 10

• The friendliness of the staff and the quality of the room was greatly appreciated.

“Pleasant rooms, good beds and bed linens.”

Jun 11, 2009 by Yael from Carteret,NJ
Overall Rating: 9

• Great location, near shopping and restaurants.
• Very small room/.

“My experience at this hotel was OK. No problems to report. Quick, friendly check in, including the wonderful, warm, famous Doubletree cookies. The one negative I experienced was the size of the room. A corner room, was very small. I originally thought that the corner location would mean a larger room, but that was not the case. I'm not sure what the size of the other rooms was. The room was clean and had nice Neutrogena toiletries. Of course, the standard, wonderfully comfortable bed. Flat screen TV. A big plus was the location of the hotel, which was excellent. It is within walking distance of the Concord Mall, and on a strip with almost every other store and restaurant imaginable. I would stay again, but would request a non corner room.”

May 26, 2009 by Kari from Mine Hill,NJ
Overall Rating: 9

• Cleanliness and the Neutrogena toiletries they offered.

“I should not have an additional charge from the hotel for $50. I did not have any incidental charges for them to apply to my credit card. I will have to call them and see what the issue is.”

Feb 23, 2009 by Suzanne from Stetson,ME
Overall Rating: 9

• Warm cookies at check-in.
• Off a ways from the highway.

“A
bit off the beaten track, but great hotel.”

Jan 19, 2009 by Laura from Huntington,WV
Overall Rating: 10

• Clean, comfortable beds, clean bathroom with good sample products.
• More TV channel selection would have been nice.

“Very nice hotel, very clean and nice, clean bathroom.”

Jan 8, 2009 by from Columbia,SC
Overall Rating: 8

• I loved the hospitality and location.
• Rooms not as nice as expected, as marble though.

“This was a nice hotel. It had an awesome location. Right next door to the mall, many restaurants, and other places to shop. It was close to the major interstates and right near the city. The room in the hotel was bitter sweet. It was very neat with desk, lounge chair and ottoman, LCD TV and the most comfortable bed I've ever slept in. The bathroom and dresser had marble counter tops which was nice. My only real complaint about the room itself, was the lack of a fridge, microwave, or one being available in the hotel at all. You had to pay additional to use either of the two. Last but not least, the cookies they give you a check-in are AWESOME (i don't even eat sweets). While I enjoyed my stay.”

Nov 17, 2008 by Elizabeth from Washington,DC
Overall Rating: 3

• Convenient location.
• Paper thin walls, inoperable lights and alarm clock.

“Quite possibly the worst Doubletree that I have ever stayed at. The walls were paper thin, my bedside lamp's light bulb was broken and the alarm clock was broken. The people were very nice and the bed was comfortable, the food was below average. I am accustomed to higher standards at Doubletree and I have stayed at many of them.”

Oct 29, 2008 by Russ
Overall Rating: 7

• The Front Desk staff was very nice and the bar was well above average.
• There was hair on the bathroom floor.

“This hotel was very nice. We were greeted with a very friendly front desk staff. Our room was nice; there was a slight damp smell to it and hair on the bathroom floor. The bar was great and the food above average. The pool looked great and was very clean. The location was great, right next to a small but nice mall.”

Sep 10, 2008 by Phil from Rockland, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly staff, especially towards younger children.
• Air conditioner was a little noisy.

“Very clean and friendly hotel ideally located for business and leisure travel in the Brandywine area. Staff was very helpful and the hotel amenities were excellent (pool and fitness room).”

Sep 8, 2008 by Michael from Peabody, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The suit was very nice.
• They charge $10 for online access.

“I stayed here and the next 4 nights at a 2 star Quality Inn. While this hotel was 3-star quality in its appointments, the 2-star gave me free e-mail. As I use it constantly I was displeased with being charged $10 at a better hotel.”

Sep 5, 2008 by Christina from Jersey City, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wolf gang puck coffee.
• No complimentary breakfast.

“Awesome.”

Sep 4, 2008 by Susan from Pennsville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, clean, friendly.
• Everything was really nice.

“Very nice place to stay. Clean close to shopping, eating and great place for kids to swim.”

Sep 1, 2008 by Watson from Fernandina Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and friendly. I did not rate the restaurant I didn't eat at hotel.
• The little computer room area was to warm, uncomfortable to work in.

“Staff was very nice to travelers. Helped any way they could.”

Aug 30, 2008 by Mike from Johnsburg, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room very big & clean and new, nice view, comfortable beds, great parking and very nice staff.
• Charge for internet, elevators need work.

“This hotel is great for business or visiting the town, staff was almost too nice. Parking is great and hotel is right next to a Mall, you can walk there. The maid service was nice too and rooms are brand new with HD TV. Still have to pay for internet and breakfast. But there are three great eating places right across the street, be careful in walking as street is very busy and fast.”

Aug 25, 2008 by Sue from Washington, DC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Ice cream was available in lobby - yum.
• No fridge in the room. I travel with small cooler and had to throw out my stuff.

“The furnishings and linens in this hotel are superior. The best I've ever seen and I've seen many. The omission of small refrigerator and/or microwave is understandable because of space choices.”

Aug 21, 2008 by Jim from Research Triangle Park, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[4]

• Nice room, free parking.
• I thought it was going to be downtown.

“Clean and quiet, but about 6 miles out of downtown.”

Aug 13, 2008 by Lori from Middletown, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Reputation, staff.

“The hotel was good overall. The Neutrogena products was great, the bed comfortable. It was next to a mall and easy to get to. There was also a business center which I was able to use (there was an out of order sign on the door the entire time I was there, but staff worked, so I used it). The flat screen HD television was great! I did not use room service, but am glad it was available. I stayed for Saturday night and then asked another room for Friday night. I found out I had to check out/check in again for my stay for the second night (my key ceased to work in the meantime). You may want to make sure you let your customers know this may need to be done at the hotel they are staying at. The back of the bathroom door was splattered with dirty water stains. I stepped on a piece of metal in my room (no, I did not put it there.), it punctured my heel and bled. I called the front desk and they were responsive by providing me bandages, alcohol pads and triple antibiotic ointment. I would stay there again, compared to the Microtel in West Chester (dangerous and ugly) or the Extended Stay in Malvern (dirty and disgusting).”

Aug 11, 2008 by Jaci from Brooklyn, NY
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[1]

• The room was clean, the bed was comfortable.
• Bad location, expensive internet, far from Downtown.

“The hotel is difficult to find. It took me 2 hours to locate it even with printed directions and directions from several people along the way. By the time I got to the hotel, all restaurants were closed and I had to eat fast food near by. I've stayed at the Doubletree in Downtown Wilmington, which was much better. The internet was $10! It should be free for business travelers. The room was also extremely small.”

Jul 29, 2008 by Kevin C. from Forest Park, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[1] • Location:[7]

• Good location, comfortable room, great bathroom facilities.
• Staff is rude.

“It is an average hotel for business travelers. The hotel staff is very rude. I didn't feel welcomed. Will not stay there again.”

Jul 24, 2008 by Marion from Saint Petersburg, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Comfortable and clean room.
• There was some noise from the corridor and adjoining rooms.

“Convenient, comfortable, clean. There was some noise from corridor and adjoining rooms.”

Jul 24, 2008 by Sara from Cypress, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds.
• Outside of building is kind of shabby looking.

“Our hotel room was wonderful. Oh, and the freshly baked cookies upon arrival were delicious. Hotel was quiet and clean.”

Jul 23, 2008 by Anita from Medford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was easy to get to from the highway and close to restaurants.
• Nothing.

“Staff was very friendly and helpful and cheerfully recommended places to walk to for eating and shopping. Accommodations were really nice and comfortable.”

Jul 21, 2008 by Jan from Lowell, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very nice inside and out.
• Cleaning staff knocked at 830am, I thought that was out of line.

“Attractive hotel in a wonderful area. Walking in the entrance way is beautiful. The rooms are nice and comfortable.”

Jul 18, 2008 by Leah from New York, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[9]

• Much progress being made with upgrades.
• Still renovating.

“It was great for the price. It is across the street from Olive Garden, TGIF's and Red Lobster. Two lights down on the right is a beautiful movie theater. They are next door to a very nice mall.”

Jul 15, 2008 by Justin from Zionsville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location and staff.
• I did not get to stay in the newly modeled room.

“I spend a lot of time in the Wilmington area to see a loved one, and whenever I am in town I usually stay at the Doubletree. I would always recommend this hotel to anyone. The rooms are great, the staff is very polite and accommodating, and the overall feel of the hotel is upscale and lavish. I am already looking forward to the next time I get to stay there!”

Jul 11, 2008 by Mary from Alexandria, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The hotel staff was very friendly and courteous.
• The carpeted area at the entrance to my hotel room smelt a little unpleasant.

“The hotel staff was very friendly and courteous. The room was very neat and clean. And, the hotel was in a very convenient location, close to a shopping mall and various restaurants. I would stay at this hotel again.”

Jul 10, 2008 by Leah from New York, NY
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[10]

• Location.
• Stain on the top sheet folded down on the bed.

“It was a great location and great for the price. The front desk guy was friendly and cooperative.”

Jul 9, 2008 by Matt from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Flat screen HDTV was very nice. Bed was very comfortable.
• Nothing.

“This hotel exceeds expectations. Clean and newly renovated. Very nice.”

Jun 5, 2008 by Cathie from West Islip, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was wonderful and helpful and the room was lovely.
• The elevators need to be cooler (temperature wise) and spruced up.

“I found the hotel very centrally located for our needs. There are many restaurants in the area as well as shopping malls. The one thing that possibly could be considered a draw back was that there was a wedding there and parking was a bit tough the first night. They may wish to hire valets for those situations.”

Jun 5, 2008 by Karen from Chateaugay, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The lobby was clean and neat, as were most of the common areas & pool.
• The hot tub didn't work!

“The hotel was very nice and clean. Hotel corridors were too warm to be comfortable. No complimentary continental breakfast, though? A cold breakfast for $9.99? Too expensive for what was offered. The reception area clerks were distant and seemed put off by those of us who were in town for the local NASCAR race (in Dover the next day). Not all NASCAR fans are stupid trailer park trash or loudmouth drunks. I felt that we, as a whole, were looked down upon, despite the fact that we were paying the same rates, or more, for our rooms as those that were there from the NAACP.”

Jun 3, 2008 by Jay from Boynton Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was friendly and accommodating, room very comfortable.

“A pleasant experience from check in to check out. Staff was extremely friendly and welcoming, made me feel welcome and at home there. Room and public spaces were very accommodating and comfortable. I would definitely stay there again.”

Jun 3, 2008 by Pat from Earleville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Hotel and restaurant staff were very friendly, efficient, and accommodating.
• Hotel had an unusual odor, room fan was very noisy, lobby music was playing all night long and could be heard in my room.

“This hotel is in the process of being renovated. There were workers in the lobby throughout my stay. Until the hotel renovations are complete I'm not sure I would recommend this hotel to someone. The staff was very friendly, professional and accommodating. I ate in the restaurant at breakfast and the buffet was average, nothing very special.”

May 30, 2008 by Ana from Herndon, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[7]

• Modern and Classy.
• The iron ruined my pants, but thats not the hotels fault.

“I would stay their again, only bad part was the iron ruined my pants, but thats not the hotels fault. The staff was super slow with response but they seemed to be quite packed that night. Besides that it was great.”

May 27, 2008 by Sam from Gwynn Oak, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Value for the money and location.
• Nothing.

“This hotel more than meets my expectations for a hotel in the three star category.”

May 15, 2008 by Simon from Brookline, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• Free warm cookies! very nice room.
• Check-in staff was a bit distracted with personal phone convo.

“I like the free warm cookies upon check-in, but I didn't like paying $10 for wireless internet.”

May 13, 2008 by Wililam from Lincoln University, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Rooms recently renovated as are public spaces.
• All elevators have not yet been fully renovated.

“Excellent location, next to shopping mall, theater, restaurants and major highways. Recent refurbishing of rooms and public spaces is very good.”

May 8, 2008 by Fred from Trinity, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[5]

• The room was nice.
• The staff was just ok.

“The hotel was a comfortable stay for business and a disappointment for a Hilton.”

May 5, 2008 by David from Wilmington, DE
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Hotel upgraded workout/exercise facilities, much nicer.
• Noise from other rooms.

“Hotel located in nice area. Hotel has undergone a makeover in 2007. Common areas much brighter and inviting. Room was nicely appointed. Beds were comfortable. Noise levels in the hotel were noticeable.”

Apr 30, 2008 by Jim from Waldwick, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything looked new.
• Pool had too much chlorine, Breakfast sandwiches at buffet did not seem fresh.

“The hotel is in a very convenient location with lots of shopping and restaurants right nearby. The hotel interior looked brand new. Staff seemed friendly and helpful. Rooms were very clean.”

Apr 23, 2008 by Cissy from Newark, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and accommodating.
• I could hear my next door neighbors very well.

“I enjoyed my stay there. The room was clean, neat, and comfortable. The staff was more than friendly, and I would stay again.”

Apr 23, 2008 by Vanessa from Royal Palm Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very clean room with extremely comfortable bedding.
• The lobby smelled off perfume and almost what smelt like mold.

“Everything about the room was clean and convenient. Excellent location. Not enough parking spaces in the lot.”

Apr 22, 2008 by Rose M. from Bergheim, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendliness and helpfulness.
• Too far from where I needed to be daily.

“I had a wonderful stay and enjoyed the hospitality offered by the front desk.”

Apr 17, 2008 by William from Lincoln University, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Excellent location and room decor
• Elevator renovations not complete

“Great location, great redesign of room and restaurant/bar. Limited lounge space, but new furnishings in lounge.”

Apr 9, 2008 by Maria from District Heights, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfort, class and cleanliness; also the warm cookies.
• The smell in the corridor like turpentine.

“We were very relaxed and at ease the whole time.”

Apr 3, 2008 by Steve from Somerset, MA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean, courteous & helpful staff, accommodating.
• Lack good control over overindulgent occupants of adjoining guests.

“The hotel exceeded my expectations for cleanliness and convenience. The room we had was unfortunately situated on the same floor as a wedding party that was apparently celebrating a wee bit in excess and we were unable to get good night sleep. I would stay at this facility again, but insist on a curfew for guests out of control with merry-making. Up-to-date and attractive facility.”

Mar 31, 2008 by John from Brick, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Rooms need some updating, especially the bathroom.

“The restaurant did not have many customers when I was there. As such, I still had to wait a very long time for my meal, and they were out of items listed on the menu as special.”

Mar 18, 2008 by Dee from Waynesboro, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Love the new remodel.
• The restaurants had excellent food before the remodel.

“Hotel looks beautiful since it's been redone! A+. The staff is still as super nice as always! A+. The restaurant changes are not for the better. We ate the breakfast buffet before the remodel and it was value packed! We ate at the Palette after the remodel and it was not nearly as good. The buffet food that should be hot was not, bacon was soggy, no biscuits and gravy - needs work. It was $23 for this breakfast and the best part was the coffee which was excellent and the new coffee cups are wonderful! I would take the old atmosphere to get the hot and tasty old menu back anyday.”

Mar 12, 2008 by Steve from Elkton, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The restaurant.
• Panels falling off the elevators.

“Overall very nice. I would tell friends about it.”