User Reviews for The Spencer Hotel

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Dec 14, 2009 by Jan from Kissimmee,FL
Overall Rating: 5

• Lobby was clean and attractive.
• Ran out of coffee in lobby early, ran out of hot apple cider.

“The first night we had a room by the pool and hated it because of the pool smell and there was no outside window.The second night we moved up to another floor. It was very nice. I wish we never saw the first room because it was not pleasant.”

Oct 20, 2009 by Michael Calkins from East Lyme,CT
Overall Rating: 2

• The only thing I liked was the comfort of the bed after I replaced the linen and bedspread with my own.

“This Hotel does not deserve a three star rating. I am being very generous by rating it a two star.”

Oct 3, 2009 by Oswyn from Toronto,Canada
Overall Rating: 7

• Cookies were offered, bed was comfortable!
• Noise traveled between rooms.

“Overall clean and comfortable. Relatively convenient but Wilmington is not suited for tourism. Staff was courteous and helpful, but not knowledgeable about city general information.”

Oct 1, 2009 by Melissa from Shepherdstown,WV
Overall Rating: 8

• The room was very comfortable and clean. Bed was extremely comfortable!
• Seemed short-staffed at the front desk.

“Rooms are very comfortable and clean. Shuttle service is offered for getting around town with ease. Unfortunately, the small staff seems to be overworked.”

Sep 24, 2009 by Gary from Milford,DE
Overall Rating: 10

• The staff was absolutely great. Very helpful and friendly.
• $15.00 a day for parking.

“Very clean and comfortable. The staff is amazing, extremely helpful and friendly! We would love to stay here again.”

Aug 24, 2009 by Brendan from Hopewell Jct,NY
Overall Rating: 8

• Convenient location.

“Fine hotel for business travel. Not the greatest location for walking the neighborhood, but convenient to highways.”

Aug 2, 2009 by Chris from Harrisburg,AR
Overall Rating: 9

• Bed was great, and AC worked good.
• Confusion with hotel parking.

“Good hotel. Bed was fantastic! AC cooled the room. Some noise from other "rowdy" guests one night, but overall, not bad.”

May 6, 2009 by Sue from Kinnelon,NJ
Overall Rating: 6

• Beds are very comfortable, staff
  is friendly.
• Parking is not free. Either $10 or $15 depending if you pay through the hotel or not.

“We were given rooms with a view of a huge concrete block! Rooms are OK but not luxurious. Beds are great. Restaurant menu seemed expensive.”

Apr 28, 2009 by Chris from Springfield,VA
Overall Rating: 8

• Very comfortable bed and quiet. Bathroom was very modern and up to date.
• Slow and old elevators; not enough wait staff on duty in the restaurant and bar.

“Good location, helpful and friendly staff, comfortable room and bed, updated bathroom. The hotel is obviously old but nicely updated. The convenience of the location makes up for the inconvenience of slow elevators and understaffed restaurant and bar. The hotel needs to do a better job anticipating demand at its eateries for big weekends.”

Apr 27, 2009 by Susan from Hilton Head,SC
Overall Rating: 10

• Clean, good service and in an
  great location.
• Maid service.

“Great hotel, safe and convenient to all areas.”

Mar 19, 2009 by Susan from Portsmith,NH
Overall Rating: 7

• Friendly and helpful staff, clean and quiet rooms.
• Location.

“We were pleasantly surprised to find such a high quality hotel and friendly staff in a neighborhood which we were unsure of in terms of safety. It was a very good experience overall, especially the beds which were excellent.”

Feb 24, 2009 by Elias from Nutley,NJ
Overall Rating: 10

• Very good location and the employees.
• Getting into hotel as a driver.

“I
would visited again if
I was to go back there.”

Jan 6, 2009 by John from Nc,NC
Overall Rating: 7

• Loved the quiet. Loved the cookies, coffee, sheets, down comforter and pillows.
• Did not like the parking fee.

“It was great.”

Dec 8, 2008 by Sharon from New Castle,DE
Overall Rating: 8

• Very clean indoor pool area.
• Area is not too safe at night.

“Good location for us since we went to a concert just a few blocks away. Would be good for business considering it's downtown location. Staff was very friendly and welcoming. Room was kind of small but clean. Perhaps because we had a smoking room. Not sure what non smoking rooms would be like.”

Oct 22, 2008 by No Sleep
Overall Rating: 1

• The hotel guests were loud and obnoxious and noisy staff did not make them stay quiet.

“The clientele at this hotel was primarily African-Americans who seemed to have no sense that proper etiquette is that you are quiet in the halls and do not slam the doors and yell in the hallways. Hotel staff made one phone call and did very little else. They have lost my business as this has happened in the past.”

Aug 6, 2008 by Neil from Needham, MA
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[7]

• Room decor, proximity to Riverfront Walk, chocolate chip cookie upon arrival.
• Day 1, we reported "stopped-up toilet" and same problem occurred day 2&3. When we checked out, still a problem.

“We were totally disappointed with this particular hotel. At check in, staff was slow and took 2 phone reservations while we waited. Throughout our stay, desk staff was not very cordial or helpful. After reporting plumbing problem 3 days in a row, still had to use lobby restroom day of departure. We will definitely not return!”

Aug 4, 2008 by Lisa from Lynn, MA
Overall Rating: 4
Cleanliness:[10] • Staff:[9] • Location:[5]

• Nice room, good location.
• I didn't like the room I was given.

“It was a nice, clean, comfortable room, but it was a handicapped room on the first floor across from conference rooms. In stead of a window I had a sliding glass door right next to the indoor pool. Since the pool was in almost constant use I had to keep my drapes closed. I felt like I was in a cave.”

Jul 31, 2008 by Kerri from Canyon City, OR
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[1]

• The room was clean.
• I was scared to death driving there, due to location.

“The hotel was nice, but felt very unsafe parking in lot below hotel, taking secluded elevator to lobby. Questionable folks leaving hotel. I would not have wanted to be there without my husband.”

Jul 30, 2008 by Darla from Wilmington, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and customer service was superb!
• The 8th floor had a musty stench.

“I visited this hotel just for some peace and quiet and I really enjoyed myself for the two days that I spent. The hotel was very clean and the staff was extremely helpful!”

Apr 7, 2008 by Vincent from Mays Landing, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• The cookie at check-in.
• Bathroom.

“Hotel suited its purpose. Staff very nice and welcoming. Rooms were fine. Bathroom was small and not very comfortable. They did their best with an old hotel.”

Mar 21, 2008 by Cynthia from Silver Spring, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[6]

• Bed/bedding.
• Coffee pot & mugs were not clean.

“Hotel staff was very friendly. It was comparable to other 'high end' hotels in terms of comfort. I would stay at this hotel again.”

Mar 14, 2008 by Whitley from Hoffman Estates, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[1]

• Soap was good. Water pressure was good.

“This is a 1.5 to 2 star hotel posing as a 3 star. It is old and worn out. Housekeeping was poor and spotty. Sometimes you would get new towels or washcloths. Sometimes you had to go to the desk to request them. The Kleenex dispenser was empty in my room for three days. The toilet paper was not replenished when there was only 1/8 of a roll left. The parking was an extra $12 dollars per day. There were no other parking options except to park on the street in a scary neighborhood. The front desk staff was indifferent and a little snooty. This hotel is located in an area that you would not feel comfortable walking around in after dark. There were two separate false fire alarms that woke us up at 2:30 am. When I asked the staff about them there was no apology offered. Overall rotten experience. Would only recommend this hotel to someone against whom I had a grudge.”

Feb 26, 2008 by Tyrone from Clayton, NC
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[6]

• The breakfast buffet was good and priced right.
• The parking situation at this hotel was ridiculous. $12.00 per day in a three star hotel. Come on!

“The hotel was adequate at best. The rooms were recently renovated it appeared, but the rest of the hotel was showing its age. The elevators were in desperate need of upgrading and no permits, inspections or limits were posted inside. The secondary elevator to the parking garage barely fit a person and one suitcase.”

Feb 23, 2008 by Barbara from Williamsburg, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Front desk staff, guest room decor, comfortable beds.
• If there had been a function, our 2nd floor location would have been miserable.

“Very attentive and professional staff, Downtown location. Suited to business travelers.”

Jan 4, 2008 by Haywood from Mendham, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[7]

• Desk personnel were friendly.
• No bell man to get bags to room and no valet parking.

“It was Ok but not what I am used to from you when it had a 3 Star rating.”

Dec 5, 2007 by Paulla from Clayton, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The desk staff especially Yvette was so nice and helpful.
• The neighborhood was a little scary after dark.

“I was treated like a valued guest at this hotel. Yvette at the front desk helped me with check in to change to a non smoking room and check in early. She took time with me to suggest a place to eat and give me directions. In the morning she helped me find a church to go to. More hotels should have clerks like this. The room was beautiful and the bed was like a cloud. I would highly recommend this hotel if you are in Wilmington or Philadelphia.”

Nov 25, 2007 by Pat from Lake Oswego, OR
Overall Rating: 5
Cleanliness:[5] • Staff:[5] •

• Accommodated my concerns regarding lack of hot water and offered complimentary meal.
• No hot water for our entire stay, we were not told when we registered, we received apologies but I had to ask for it to be accommodated.

“It was less than 3-star and the customer service were spotty. Restaurant is expensive for the quality.”

Oct 11, 2007 by Deborah from Union, NJ
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[5]

• Hotel staff was very accommodating.
• Had to pay extra for parking.

“Nice hotel. I chose the wrong time to be at the hotel due to the functions involving children. They were noisy. One child knocked on my door and ran. Other customers must have complained because security was called. Their parents were down stairs and wasn't aware of their childrens' behavior. Next time I think I will try the other doubletree in Wilmington.”

Oct 10, 2007 by Andrew from Kamuela, HI
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[2]

• Close to downtown courts.
• Drab, noisy and in the middle of a combat zone with limited food and facilities.

“This unpleasant business alternative to sleeping on the streets is conveniently located next to court buildings, but I recommend that you avoid this downtown Wilmington location unless absolutely necessary.”

Sep 30, 2007 by Shalena from Far Rockaway, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I liked the cleanliness of the room and the hotel and It was very attractive.
• I did not like the fact that I was double charged for my stay accidentally and my breakfast was delayed due to a mistake of a staff member.

“The hotel was very clean and attractive. The staff was very friendly and thoughtful.”

Sep 5, 2007 by Steve from Mc Lean, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Front office supervisor was excellent.
• Lobby needs to be redone.

“Great value for the price I received.”

Jul 5, 2007 by Sb from Chesterton, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great Neutrogena products, superior towels, comfy & many pillows, down like comforter.
• Elevators, one out of service and other was very slow.

“Excellent for young couple or business traveler. Good for family if you are just looking for a very clean, affordable upscale hotel. Not a lot going on around hotel, neighborhood somewhat sketchy, but within two blocks of some great coffee and bagel shops, and restaurants. We loved it and would stay there again.”

Jun 29, 2007 by Lucille D. from Hampton, VA
Overall Rating: 8
Cleanliness:[4] • Staff:[10] • Location:[10]

• It is a very nice hotel.
• Who ever cleans the rooms left a dirty washcloth over the shower. It was a turnoff. They did not clean the bathroom at all. It was not enough wash clothes.

“The hotel was nice but housekeeping forgot to do there job.”

Jun 27, 2007 by Joe from Brooklyn, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The two guys at the check in were great guides, friendly.
• Windows do not open and fan is too loud.

“Although the staff was very helpful in telling us about the town etc, the hotel room did not have windows that open, making us claustrophobic, as well as a fan that was so loud we couldn't sleep. We were caught between noise or no air. Less than I would expect from a 3 star hotel. The room was decorated nice enough, the bath products great.”

Apr 27, 2007 by Nora from Euless, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[1]

• Choc chip cookie, great room, and friendly service.
• Horrible location, not safe for walking even in daytime, $9 day for parking not mentioned in offer.

“Very friendly staff most of the time; good room service food and delivery; excellent room, very nice and comfy, some screaming kids running down hall, but that is not the hotel's fault; you have to have a car or take a cab, the area is horrible even in the daytime; my daughters were verbally insulted just driving to the hotel area; good theatre and restaurants near, but do not walk; even driving after dark is dangerous unless you know right where you are.”

Jul 5, 2006 by David from Coopersburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Staff is very helpful and courteous.
• Not much of a complaint had to pay for parking not too expensive.

“Very nice and clean. Was surprised by the quality of the hotel for the price we paid.”

Jun 7, 2006 by La'Nette from Jamica, NY
Overall Rating: 10
Staff:[10] • Location:[8]

• The welcome cookie.
• The fitness room was closed due to renovations.

“The hotel was very clean and located in the heart of downtown Wilmington where everything is a short drive away. The front desk staff was very helpful.”

Jun 1, 2006 by Bob from Hauppauge, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Conveniently located, excellent room and staff.
• Nothing.

“I had an excellent time at the Doubletree. All my expectations were met or exceeded.”

Dec 29, 2005 by Dave from Germantown, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• Pay for parking, slow elevators.

“Nice enough, but needs a bit of renovating and sprucing up as I understand is planned soon. I would stay here again.”

Dec 7, 2005 by Paris from Bridgeville, DE
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Location, staff, parking, cleanliness, DSL hookup, there is not one redeeming quality.

“This was on my top ten list of the worst hotels I have ever stayed in. It was drafty and dirty. The hallway was poorly lighted. The key card would not work in the door unless you giggled the handle. Very dissatisfied. I will never bid for Brand wine area in Wilmington Delaware again.”

Nov 16, 2005 by Helen from Rockaway, NJ
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• Friendly staff.
• Undesirable neighborhood, validate parking at front desk each time out.

“No restaurants in the area, inconvenient parking arrangements, the area surrounding the hotel is run down, staff was friendly and accommodating.”

Nov 9, 2005 by Dave from Rehoboth Beach, DE
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[4]

• The only positive is that it promises 5M in renovations soon.
• This hotel was a Wyndham and has steadily deteriorated over the years.

“This is a typical former mid-upscale chain hotel that has become private. The hotel has steadily become a worn and tired hotel. From towels to carpet it needs a major renovation.”

Nov 3, 2005 by Sherri from River Vale, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• The staff tried to correct the many difficulties we encountered.
• The hotel is very disorganized and things are just not well thought out.

“It was a nice property, with a convenient location. The room was clean, but was missing linen for the sleeper sofa. When we asked for some, they responded quickly, but with no blankets. Parking was very difficult, and they actually shut off the elevators to the parking garage on weekends, not that they would bother telling you that or posting a sign. Staff tried to fix these things, but they need to get organized.”

Sep 17, 2005 by Pamela from Lewes, DE
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[7]

• The room was nice. For downtown Wilmington very good.
• Elevators were dirty, smelled of smoke and were musty. People at desk were not the best.

“In general the hotel was not a bad experience. It is located in downtown Wilmington, which is not the best place to stay as a woman on business by yourself. Parking was very expensive for DE. Room was nicely decorated, but a little run down. Hotel needs a good cleaning in general areas, and staff should not act like it is a burden to deal with someone calling in. Need to ask if someone has to have non-smoking. Other than that not a bad experience.”

Aug 20, 2005 by Teresa from Balitmore, MD
Overall Rating: 1
Cleanliness:[2] • Staff:[10] • Location:[1]

• convenient to 95. staff was nice
• location.room.ammenities

“I was extremely disappointed in the hotel. The 1st room we were in had wet carpet and we had to move to the room next door. The towels in the room were also dirty. They offered us no compensation for the horrible 1st night in the hotel. The hallway carpets were stained, the wallpaper was peeling off of the wall, and there was mold in the shower. This was nowhere near a 3* hotel.”

Aug 7, 2005 by Carol from California, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendly staff and the over all apperance of the hotel.
• I did not like that they did not have a free breakfest .

“Over all the hotel was one of the nicest I have stayed in. It was nice having a pool where my children could swim.”

Jun 8, 2005 by Rosa from Webster, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The room was neat and clean.
• My spouse suffers from back pain, and the bed did not help. Also the one time I needed lotion,none available in the room ,but it had 4 bars of soap,

“ In my opinion,the regular hotel room rate exceeds the value. There was nothing special about the hotel or the room. The lobby was quite simple (with a bowl of artificial fruit) and the room was neat and clean, which was expected.”

Jun 8, 2005 by Denise from Skaneateles, NY
Overall Rating: 1
Cleanliness:[4] • Staff:[6] • Location:[1]

• Desk Manager and staff was nice but facility was below par.
• Far less than a three star hotel! Parking an additional fee.

“This hotel was NOT as advertised! It is definetely NOT a three star hotel. It has not been updated, hotel room had stained carpet, molding and wallpaper coming off wall, bathroom tile and grout needed replacement. No table with chair, big empty space in room. Not inviting or restful space. Restaurant closed on Saturday morning for a private party, no breakfast option. ”

Jun 6, 2005 by Victor from Southlake, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[5]

• Clean and comfortable
• No place for dinner outside of the hotel

“I would not stay in Wilmington again. I did not like the area.”

Jun 5, 2005 by Ed R. from Sylvan Lake, MI
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• the rate
• floors in rooms were dirty

“Hotel is adequate for short term trips. Staff is friendly, but rooms could be cleaner especially the carpet. Food is average.”