User Reviews for The Spencer Hotel

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Jul 5, 2006 by David from Coopersburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Staff is very helpful and courteous.
• Not much of a complaint had to pay for parking not too expensive.

“Very nice and clean. Was surprised by the quality of the hotel for the price we paid.”

Jun 7, 2006 by La'Nette from Jamica, NY
Overall Rating: 10
Staff:[10] • Location:[8]

• The welcome cookie.
• The fitness room was closed due to renovations.

“The hotel was very clean and located in the heart of downtown Wilmington where everything is a short drive away. The front desk staff was very helpful.”

Jun 1, 2006 by Bob from Hauppauge, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Conveniently located, excellent room and staff.
• Nothing.

“I had an excellent time at the Doubletree. All my expectations were met or exceeded.”

Dec 29, 2005 by Dave from Germantown, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• Pay for parking, slow elevators.

“Nice enough, but needs a bit of renovating and sprucing up as I understand is planned soon. I would stay here again.”

Dec 7, 2005 by Paris from Bridgeville, DE
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Location, staff, parking, cleanliness, DSL hookup, there is not one redeeming quality.

“This was on my top ten list of the worst hotels I have ever stayed in. It was drafty and dirty. The hallway was poorly lighted. The key card would not work in the door unless you giggled the handle. Very dissatisfied. I will never bid for Brand wine area in Wilmington Delaware again.”

Nov 16, 2005 by Helen from Rockaway, NJ
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• Friendly staff.
• Undesirable neighborhood, validate parking at front desk each time out.

“No restaurants in the area, inconvenient parking arrangements, the area surrounding the hotel is run down, staff was friendly and accommodating.”

Nov 9, 2005 by Dave from Rehoboth Beach, DE
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[4]

• The only positive is that it promises 5M in renovations soon.
• This hotel was a Wyndham and has steadily deteriorated over the years.

“This is a typical former mid-upscale chain hotel that has become private. The hotel has steadily become a worn and tired hotel. From towels to carpet it needs a major renovation.”

Nov 3, 2005 by Sherri from River Vale, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• The staff tried to correct the many difficulties we encountered.
• The hotel is very disorganized and things are just not well thought out.

“It was a nice property, with a convenient location. The room was clean, but was missing linen for the sleeper sofa. When we asked for some, they responded quickly, but with no blankets. Parking was very difficult, and they actually shut off the elevators to the parking garage on weekends, not that they would bother telling you that or posting a sign. Staff tried to fix these things, but they need to get organized.”

Sep 17, 2005 by Pamela from Lewes, DE
Overall Rating: 9
Cleanliness:[8] • Staff:[6] • Location:[7]

• The room was nice. For downtown Wilmington very good.
• Elevators were dirty, smelled of smoke and were musty. People at desk were not the best.

“In general the hotel was not a bad experience. It is located in downtown Wilmington, which is not the best place to stay as a woman on business by yourself. Parking was very expensive for DE. Room was nicely decorated, but a little run down. Hotel needs a good cleaning in general areas, and staff should not act like it is a burden to deal with someone calling in. Need to ask if someone has to have non-smoking. Other than that not a bad experience.”

Aug 20, 2005 by Teresa from Balitmore, MD
Overall Rating: 1
Cleanliness:[2] • Staff:[10] • Location:[1]

• convenient to 95. staff was nice
• location.room.ammenities

“I was extremely disappointed in the hotel. The 1st room we were in had wet carpet and we had to move to the room next door. The towels in the room were also dirty. They offered us no compensation for the horrible 1st night in the hotel. The hallway carpets were stained, the wallpaper was peeling off of the wall, and there was mold in the shower. This was nowhere near a 3* hotel.”

Aug 7, 2005 by Carol from California, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendly staff and the over all apperance of the hotel.
• I did not like that they did not have a free breakfest .

“Over all the hotel was one of the nicest I have stayed in. It was nice having a pool where my children could swim.”

Jun 8, 2005 by Rosa from Webster, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The room was neat and clean.
• My spouse suffers from back pain, and the bed did not help. Also the one time I needed lotion,none available in the room ,but it had 4 bars of soap,

“ In my opinion,the regular hotel room rate exceeds the value. There was nothing special about the hotel or the room. The lobby was quite simple (with a bowl of artificial fruit) and the room was neat and clean, which was expected.”

Jun 8, 2005 by Denise from Skaneateles, NY
Overall Rating: 1
Cleanliness:[4] • Staff:[6] • Location:[1]

• Desk Manager and staff was nice but facility was below par.
• Far less than a three star hotel! Parking an additional fee.

“This hotel was NOT as advertised! It is definetely NOT a three star hotel. It has not been updated, hotel room had stained carpet, molding and wallpaper coming off wall, bathroom tile and grout needed replacement. No table with chair, big empty space in room. Not inviting or restful space. Restaurant closed on Saturday morning for a private party, no breakfast option. ”

Jun 6, 2005 by Victor from Southlake, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[5]

• Clean and comfortable
• No place for dinner outside of the hotel

“I would not stay in Wilmington again. I did not like the area.”

Jun 5, 2005 by Ed R. from Sylvan Lake, MI
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• the rate
• floors in rooms were dirty

“Hotel is adequate for short term trips. Staff is friendly, but rooms could be cleaner especially the carpet. Food is average.”

Feb 9, 2005 by George from Felton, DE
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• Convenient to the Dupont Theater
• It is at the edge of a less safe section of town

“Older hotel. the room was generally excellent. We did not use any of the hotel's facilities other than the parking garage.”

Jan 6, 2005 by Mary E. from Auburn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great location- very elegant- wonderful pool!

“Very nice rooms at a great price and location.”

Dec 6, 2004 by Leigh N. from Alpharetta
Overall Rating: 5

“The hotel was fairly clean. I used my hair dryer and all the circuits blew in my room. Also, the bathtub had lots of mold on the tile walls. Otherwise, ok”

Dec 3, 2004 by Ryan A. from Madison
Overall Rating: 3

“In most cases, the star-rating is in line with the quality i would expect. This hotel however was not at that level. The shower was dirty and malfunctioning, the room missing furnature, and the lighting poor. Hopefully, this review will help bump them down in star-level.”

Oct 4, 2004 by Jennifer M. from Ann Arbor, MI
Overall Rating: 8

“The hotel cable service was missing some standard channels, such as the WB and FX. I found the absence of these channels surprising, especially since the hotel had two pay channels (Showtime and Starz). Otherwise, the hotel was fine. Decent wines in the bar and friendly service.”

Sep 29, 2004 by Stacey N. from New York, NY
Overall Rating: 9

“Very clean and friendly, nice restaurant. A little on the pricey side but I understand there were several local events going on that drove up prices. We very much enjoyed the hotel, convenient parking, and easy check-in/check-out.”

Sep 16, 2004 by
Overall Rating: 5

“The Wynndom Wilmington has a great staff. Unfortunately they did not disclose that parking costs $9 a day, phone calls were .75 cents each for local and much higher for long distance, and that the movies were outrageously priced at $26. I would have stayed at any alternative given the extra unexpected parking fee.”

Sep 9, 2004 by Lena E. from South Ozone Park
Overall Rating: 10

“It was my first time staying at the Wyndham, and everything was nice and clean. Parking was right under the hotel, and free! Great place!”

Sep 7, 2004 by Michael S. from Berlin
Overall Rating: 7

“Nice, clean, well-appointed. Would definitely stay again.”

Sep 6, 2004 by Christopher B. from New York, NY
Overall Rating: 7

“The rooms are comfortable but in need of refurbishing. The bathroom in particular, though completely clean, was looking a little worse for the wear. The towels were more of what one would expect at a one-star hotel than what they call a three-star hotel.
However, visitors should be aware that the only way to get that is to be a member of their frequent guest program and sign on that way. You can not become a member unless you are signed on, so you have to pay for at least one day at $9.95.In the future, I might broaden my search to see what else I could get in Wilmington, but I certainly wouldn't be disappointed to end up at the Wyndham again.”