User Reviews for Holiday Inn West Chester

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Sep 4, 2009 by Phyllis from Carolina,RI
Overall Rating: 9

• Comfortable bedding . room and parking on same level.
• No free breakfast.

“Luxurious ,intimate,quiet and romantic.”

Apr 20, 2009 by Brian from Briack,NJ
Overall Rating: 9

• Great price for a Holiday Inn.
• The maids like to knock on doors for room service @ 9:30 am.

“No microwave or fridge, But we did not need it. It was a good night's stay. Quiet and the bathroom was newly renovated.”

Dec 11, 2008 by Susan from Glen Burnie,MD
Overall Rating: 10

• Sperbly accommodating.
• Drapes would not fully close to create a fully dark room for sleeping.

“I cannot speak highly enough of the service that I received at the Holiday Inn in West Chester, PA. Specifically, I arrived early and inquired about whether my room was ready. When I learned that it was not, I asked if another room could be substituted. The front desk clerk immediately found another room so that I would not have to return to the hotel for check-in at a later hour. The early check-in accommodation was an incredible gift as it helped free my personal schedule during my travel.”

Sep 9, 2008 by Janice from New York, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[5]

• Front desk clerk was earnest.
• The smell.

“The lobby smelled musty, moldy. The restaurant smelled so bad that we couldn't eat in it - a peculiar odor, maybe from no ventilation or something rotten in the ventilation system. The bed must have absorbed the hotel's general odor, because it smelled too.”

Sep 4, 2008 by Lucy from Cape May C.H., NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Decent restaurant with fair prices.
• Extremely small room, no breakfast.

“This hotel was in a good location with easy access to major highways. The room was very small and there was no breakfast. The hotel was clean.”

Aug 27, 2008 by Art from Morgantown, WV
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“Wouldn't stay there again unless it was free.”

Aug 26, 2008 by Sue from Garrettsville, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean and comfortable, decor inside and out was nice to look at.
• Room a little small.

“This is a hotel I would stay at again, having a restaurant right there made the stay even better, food was good.”

Aug 25, 2008 by Susan from Marlboro, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Convenience of location to the area I was visiting.
• Double bed rooms had a very tiny bathroom.

“Hotel was noisy and extremely busy with a teen soccer tournament that made it very disruptive for other guests.”

Aug 25, 2008 by Regina from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness, fitness center, laundry availability and location.
• No comment.

“Excellent location, proximity to Philadelphia and other attractions in the area. Very clean, hotel staff was friendly and helpful. Room was clean and spacious.”

Aug 25, 2008 by Regina from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, proximity to Philadelphia and other locations.
• No comment.

“Staff was friendly and helpful at all times. Hotel room was roomy and clean at all times. Hallways and other hotel areas were clean. Fitness center was excellent and very clean, air-conditioned, with water and towels. Laundry room was clean and accessible. Parking was excellent. Extremely comfortable and quiet stay without any problems.”

Aug 25, 2008 by Wendy from Easton, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very clean facility with amenities not offered at other 2 star hotels.
• No in room fridge.

“Hotel is very clean and has amenities not offered by other 2-star hotels (i.e. - exercise room, restaurant, pool). As a single business traveler, a small in room fridge would be nice.”

Aug 19, 2008 by Cq from Gainesville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean room, great service and friendly people.
• If the hotel provided free parking, the customers would be more satisfied.

“Overall, the hotel is excellent.”

Aug 17, 2008 by Rick from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff was very friendly.
• The carpet was a bit on the worn side.

“The hotel was nice and clean. It does have that hotel smell, kind of like a new car but cheaper. The staff was very friendly and helpful. The showers had nice pressure, the bed were ok nothing special. I would and will stay here again.”

Aug 16, 2008 by Shequila from Atlanta, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[8] • Location:[9]

• Location, it was close to where I worked.
• Group of kids checked in and basically ran the hotel.

“This is the most awful place to stay. The first couple of days were fine, but on the Friday before my check out a soccer team checked in that basically told the front desk what to do. They ran up and down the hallways throwing ice and playing football in the hallway. This didn't end until about midnight on Friday, on Saturday I left for hours not to deal with it. These kids were knocking on people doors and running, destroying the do not disturb signs and screaming, yelling and running through the hallways all hours of the night and early in the morning. I absolutely would not tell anyone to stay at this place. The front desk told me they were trying to get them under control, but I really don't believe the. This was the worse business trip of my life!”

Aug 15, 2008 by Sharon from Smithfield, RI
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[7]

• Lots of good restaurants near by.
• They did not make up the room one day.

“For us this was conveniently located near everything we were going to. The one day our room was not cleaned. Getting out of the place was a bit of a hassle; especially on business days and during rush hour. Room was a bit small especially the bathroom.”

Aug 13, 2008 by Cathy from Fairview, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• There was plenty of space.
• There was an extra charge for a refrigerator.

“The only thing that we didn't like was that there was an extra charge for a refrigerator. We were very pleased with our stay.”

Aug 10, 2008 by Ann from Pa Furnace, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The staff was friendly, professional and room clean.
• Pool locked from parking lot; asked staff and was not looked at.

“Great location, beautiful building, would definitely stay again. Staff professional, free coffee early. No complaints at all.”

Aug 5, 2008 by Marty from Williamsport, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to West Chester University.

“Excellent location to West Chester University and location to town. Right on highway, easy to get to. Nice rooms.”

Jul 29, 2008 by Jon from Saint Petersburg, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• The TV's in the room.
• Lots of kids were outside the room late making noise in hallways.

“Good.”

Jul 28, 2008 by Monte from North Hollywood, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was clean.
• Not as nice as I thought.

“It was clean. Overall decent.”

Jul 26, 2008 by Beth from Williamsport, PA
Overall Rating: 3
Cleanliness:[6] • Staff:[1] • Location:[8]

• Nice location. Nice room.
• The service. The toilet ran over. The sink was clogged. The room was not cleaned or trash emptied during my stay.

“This was the first hotel I have ever stayed at that the room was not cleaned, trash removed, clean towels placed, etc. I returned to my room at 7 PM, after a long day of sightseeing to find that the maid had not been there. I called the front desk who informed me that she had gone home early that day. The hotel did not offer any one else to clean, empty trash, replace linens. I had to go to the front desk to ask for clean towels, etc.”

Jul 25, 2008 by Ginny from Wells, ME
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The pool stayed open an hour later while our group was swimming - very accommodating!
• While overall very clean, an update to tiles and ceiling is needed.

“The staff was friendly, the rooms were clean. Big difference in air conditioning between our room and the kids' room (ours was much cooler at same setting). The pool area was nice. Vending & ice machines were very convenient. It's too bad they didn't have continental breakfast- it would've been a nice benefit. All in all, it was a nice hotel.”

Jul 24, 2008 by Julie from Pocasset, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[10]

• Location.
• Tiny bathroom and in need of upgrades.

“Perfect location for our needs, easy to get to. Staff had upgraded us to a room with a King bed, however with 3 adults, we really needed the 2 beds we'd requested. Room very small and outdated, and bathroom tiny! I would never stay here again, just because of the tiny bathroom. Couldn't use the shower because there's no place to get dressed privately afterwards, and the curved shower curtain, which is designed to give you more space in the shower, is installed many inches into the shower, so you actually lose room anyway. The tiles on the sink (which is in the room, not bathroom), and the coffee area are in need of repair and upgrading, too. Very disappointed.”

Jul 9, 2008 by Jason from Beavertown, PA
Overall Rating: 3
Staff:[10] • Location:[6]

• The customer service of the hotel was unmatchable.
• No free breakfast, internet was very slow, & toilet seat always fell down if you were standing.

“I would never recommend this hotel. First, it is hard to get to because you have to do a U-turn. Then there is no breakfast offered, not even a donut. Spend 5 or then bucks extra and do yourself a favor and stay someplace else.”

Jun 30, 2008 by Aoife from Fairhaven, MA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• It was adequate. Seemed clean. The staff were friendly and helpful.
• Well. The room had a scent to it. Not bad. I Think it was the AC. Coffee machine wasn't working and took a while to get one brought to room. Finally did.

“The hotel overall was a decent place to stay. The staff were pretty helpful with information. The room was nice enough. Nice bed. As I said earlier the only think that did bother me was the fact that it took three attempts to get a coffee machine brought to the room. finally went to front desk and got one myself. As the cleaning lady was bringing one to my room! But she was nice and they were all friendly pleasant people working there.”

May 6, 2008 by Isack from Ridley Park, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Convenient location, clean room.
• Room service food was below average.

“Decent 2 star hotel. Good for the price. The room was very small and was tight for two people. Skip the room service for meals, we got an incomplete order and burnt toast. Great Sunday breakfast buffet. I would stay at this hotel again.”

May 4, 2008 by Joe from Philadelphia, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Toilet went on the fritz and staff helped out quickly and efficiently.
• Nothing.

“Nice staff, helpful maintenance, overall good experience.”

Apr 23, 2008 by Ata from West Haven, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Staff upgrade my hotel at no charge.
• Small rooms.

“Hotel is on a convenient location. Only half an hour drive from Philiphadia. 5 Min drive from down town West Chester. Rooms and clean. Staff is Friendly. They upgraded my room at no charge.”

Apr 21, 2008 by Laurie from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location, having a computer in the lobby for guests use, friendliness and helpfulness of employees.
• Exercise room was in a remote area of the lowest floor. Felt kind of creepy and unsafe so I never used it.

“Nice hotel.”

Apr 15, 2008 by Joseph from Rutherford, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Nice people.
• Hall smell of smoke.

“I booked two rooms one party got very sick and could not come. I lost the money or credit for future stays”

Mar 20, 2008 by K from Phoenixville, PA
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• Location.
• First room dirty.

“First room dirty but staff gladly changed us to new room and apologized.”

Jan 7, 2008 by Michelle from West Chester, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location from West Chester.
• I had no issues.

“Overall my experience here was great! The location was great for Downtown West Chester.”

Dec 31, 2007 by Steven from Dallas, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• comfortable basic room with all necessities.
• layout of different wings somewhat confusing could user clearer markings in halls.

“met all expectations for a Holiday Inn.”

Dec 4, 2007 by Joan from Gouldsboro, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Quiet rooms and easy entry access.
• No left turn out of the parking lot.

“The hotel is close to US Route 220 with easy access. My room was quiet if somewhat cramped for space in the bathroom. Overall, it was a great experience.”

Nov 27, 2007 by Kristan from Pulaski, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Decent fitness room.
• Very small room.

“This quality hotel ought to offer a continental breakfast as it is the same basic quality as other hotels that do offer this. We had a king nonsmoking room and it was very small. The free Wi-Fi was nice, though.”

Nov 6, 2007 by Elaine from Hong Kong, AA AU
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Convenience at location.
• Old furniture.

“Quite a quiet hotel at convenience location. Just good for business trip.”

Oct 23, 2007 by Wendell from Va, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was very helpful and had a pleasant attitude.
• Parking was difficult only solution was to valet park at $25 a night. No restaurant in hotel room service out of hotel.

“The hotel overall was good. Room was a bit small. Overall the experience was very good.”

Oct 1, 2007 by Tom from Sandy Hook, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, large room, quiet.
• Rooms could be fresher i.e. water stains, hole in wall.

“Very good overall. I had second thoughts about Holiday Inn but was pleasantly surprised.”

Sep 25, 2007 by Ken from Williamsport, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Great room for a great price.
• The room was just a little bit dirty (nothing major).

“Very nice motel for a holiday inn. Excellent breakfast buffet for the price of $6.95 which included juice and coffee.”

Sep 6, 2007 by Rusty from Soddy Daisy, TN
Overall Rating: 2
Cleanliness:[7] • Staff:[8] • Location:[5]

• Very nice room with comfortable beds.
• The shower did not drain and it was reported to front desk, next day it was reported fixed. I tested it and still the same. Maintenance came again.

“The hotel is nice but needs to be updated to get it into the 21st century. Basic room with fancy decorations, nice beds, too small of a bath room and sink area. No closet space and no internet connection for my lap top, even though it was advertised to have this feature.”

Aug 14, 2007 by Margaret from Allegany, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great restaurant, nice service, clean pool terrific gym.
• Mattresses worn, bathtub old.

“Very nice overall. Needs some updating in plumbing and new mattresses.”

Aug 2, 2007 by Donald from Freeport, ME
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[5]

• I was very happy with the employees.

“They made extending stays very difficult and they didn't let me use my priority club points.”

Jul 19, 2007 by Beverly from Exmore, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was clean; they let us check in early upon request.
• There was a hair on one of the towels.

“It was fine - it met our needs.”

Jul 18, 2007 by Katie from Moon Township, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The rooms were clean and the staff was very helpful.
• The rooms were a little smaller than normal.

“The hotel is being remodeled. So far, it looks great and the staff is very helpful. Both help make up for the rooms being on the small size.”

Jul 10, 2007 by Carol from Indiana, PA
Overall Rating: 5
Cleanliness:[10] • Staff:[7] • Location:[7]

• Banquet facilities & staff were great, accommodation, friendly for wedding reception held at this facility.
• Reserved a non smoking, king leisure room and got a very smoky, stained bathroom ceiling & cracks in the tub, room in the far corner of the hotel.

“We arrived very late on Friday night (midnight) were given a clean but very, very smoky room, obviously the last room available and were not able to change rooms. No availability of another room due to obvious booking for a wedding also held there for the week-end. Was not pleased with the run around I got about changing rooms and no manager on staff to handle or that wanted to handle my concerns.”

Jul 8, 2007 by Steven from Tabernacle, NJ
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[10]

• Great location, helpful staff, has restaurant; comfortable Q/S bed; noon checkout.
• Breakfast was not available after 11am; room didn't have privacy curtains.

“Decent accommodations and good location at a great price. Staff was friendly and helpful.”

Jun 18, 2007 by Donald from Freeport, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was priced right for what I was cooking for and very professional.
• Vending machines were always empty or not working.

“I think this hotel does a very good job. The staff is very professional except for the bartender and they are very accommodating especially the staff at the front desk.”

Jun 14, 2007 by Michele from Camden, NY
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[6]

• Great location.
• Bathrooms were small.

“The first room they gave me was substandard. The bathroom tub had mold and rust and the ceiling had black mold. The television made a horrible humming noise. The second room was newly renovated and nice, except that the bathroom was extremely small. The restaurant staff was lazy and never bussed our table. The chef for the Sunday brunch kept disappearing for long periods of time, making it hard to get eggs cooked to order.”

Jun 3, 2007 by J from Miami, FL
Overall Rating: 1
Cleanliness:[5] • Staff:[6] • Location:[1]

• It had a bed and a bathroom.
• Rooms to small, pool was closed then had glass, horrible room service.

“The management is nice and tries to please but the rooms are just too small. The pool is very small and unattended and people drink and throw glass in pool. The location is on a one way street with no easy access so you have to make a lot of u turns and waste a lot of gas. Room service is slow and the orders were never correct. Overall it is not somewhere we would go back to. If you are in the area and out all the time it is a bed and a bathroom, but if you need time to chill this is not the place.”

Jun 2, 2007 by Nancy from Petersburg, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nice size hotel room with 2 Queen Beds.
• Very small bathroom.

“Hotel was clean and inviting but too small bathrooms was my major complaint. I did see what I thought was a homeless person outside digging in the trash can.”