User Reviews for Inn at Chester Springs

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Oct 15, 2007 by TOM from Washington DC
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• Liked the new rooms.
• Checkout before noon.

“This hotel was a pleasant surprise. The rooms were new with cool TVs. I recommend it.”

Jul 6, 2006 by Brenda from Wellsboro, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was great for my needs, I liked the informal meals offered in the lounge, the staff were very helpful.
• Only one thing, they could use more than just one computer for hotel guests.

“Attractive, clean, fun, nice place to relax, would come back for pleasure stay.”

Oct 3, 2005 by Paula from Mechanicsburg, PA
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• It has a very comfortable atmosphere.
• The room i was given was hard to find - lower pool level with no directional signs on walls.

“Overall this hotel is great. rooms are spacious, and clean. hotel restaurant and bar are very nice.”

Sep 30, 2005 by Patricia from Louisa, VA
Overall Rating: 7
Cleanliness:[4] • Staff:[10] • Location:[8]

• Nicely decorated bedrooms.

“Good location. Staff enthusiastic. Buildings old and constructed poorly with apparently little wall insulation. So noise from traffic, hallway, plumbing clearly heard.”

Sep 28, 2005 by Denise from Manchester, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The hotel was clean and has been remodeled recently.
• They gave us a room in the wing that they were remodeling.

“The Inn at Chester Springs is convenient to the turnpike and is an alternative to staying in Philadelphia if travel plans take you to the west. It was clean and the staff was friendly. HBO is included, they have an indoor pool, outdoor pool, and gym. There is a Starbucks and Quiznos next door (cheap alternative to room service).”

Sep 17, 2005 by George from Valley Forge, PA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[5]

• The staff were the best. They were especially accommodating and friendly. The hotel was clean and well kept.
• The towels were thin, small and cheap. The fitness room was very limited and the treadmill would stop.

“I rate the staff as five star. The facility left something to be desired. It did have a great restaurant. The food was outstanding.”

Aug 31, 2005 by Sarah from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Large room, nice grounds with outdoor pool.
• Faces busy divided highway -- tricky to get in and out.

“Nice hotel with ongoing remodelling. Cater to large groups on weekends and a bit noisy. Awful coffee machine but very nice toiletries and great shower. Would stay there again.”

Aug 27, 2005 by Nan from Overland Park, KS
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[1]

• nothing

“reeked of smoke; in "renovation" - no paint, wallpaper. Hideous experience - ”

Aug 26, 2005 by Mark from Amherst, NH
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Next door to Starbucks
• Wireless internet only, no exercise room

“Remodeled old Holiday Inn. Wireless internet only, all bridges in use. Exercise room being remodeled (somehow I felt I was being lied to). No sleep timer on TV remote. Little counter space in bathroom. Expected better for this quality rating.”

Aug 23, 2005 by Stephanie from Central City, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• When I called for extra towels and a toothbrush they had housekeeping bring it right up, they were there within 5 minutes.
• The entrance is on a divided lane so you have to do a u-turn to get to it.

“Other then the entrance, which was difficult, everything else was great. I never asked about breakfast, or coffee and didn't see it so I assume they didn't offer it. I would definitely stay there again!”

Aug 21, 2005 by John from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean. Hotel staff very helpful. The shower works well.
• The rubber pillows

“The hotel staff were overly friendly. The hotel is spotless inside and out. The room was comfortable and the High Speed Wireless worked. The water pressure in the shower was great and the breakfast buffet was good and reasonably priced. The foam rubber pillows were my only dissapointment. One of the elevators needs some maintenance as you would get on, press the button and nothing would happen some of the time.”

Aug 20, 2005 by Dan from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room equipped with both refrig and Microwave!
• Slow elevator.

“Excellent hotel. Clean, well equipped rooms. Free WiFi internet (hard wire ethernet was inoperative, but front desk thought a storm caused that.. just temporary.) Very nice bar with food, and excellent breakfast cafe. Pool and landscape out back were well maintained, and they even had an outdoor wedding 'chapel' next to the pool! Parking was convenient. This is the best hotel for 20 miles in any direction.”

Aug 9, 2005 by Nancy from New Castle, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The price for the area was very good.

“Rooms were nice and clean. Lobby quiet nice and staff friendly. Close to Lancaster County”

Aug 8, 2005 by Beth from Jefferson, MD
Overall Rating: 2
Cleanliness:[9] • Staff:[3] • Location:[8]

• Clean
• Pool closed, exercise room closed, staff hostile.

“The rooms were very clean. Upon my arrival (8:30 pm) the front desk staff was arguing and obviously irrated with customers ahead of me. I was not given adequate directions to my room, and found myself wandering around the complex for 10 minutes. The next morning, I was very dissappointed to find the exercise room out of service for renovation and the pool closed until 10 a.m.”

Aug 8, 2005 by Jackie from Export, PA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• friendly staff and convenience under one roof
• awakened to horrendous noise above our room--most likely repair work

“just fine”

Aug 8, 2005 by John from Edgewater, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• A high quality hotel at an unbeatable price.
• Sometime the staff is moody but then again they deal with people everyday.

“If you want a great nights rest at a great price. This is the hotel you have been looking for.”

Jul 26, 2005 by Chris from Lake Ronkonkoma, NY
Overall Rating: 4
Cleanliness:[7] • Staff:[10] • Location:[9]

“Overall the hotel was great ... the staff really did make the stay there more enjoyable .. however the air in the room really need to be looked we spoke to the sales manager who told that they were in the process of replacing all the units ... beds are really comfy ..great location”

Jul 25, 2005 by Allan from Rochester, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Proximity to Exton Mall
• Distance from Malvern

“Clean, quiet, free cocktail hour.”

Jul 7, 2005 by Phil from Union Dale, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The price

“Pretty nice hotel, but I would have liked it better if they offered a free continental breakfast.”

Jul 3, 2005 by John from Columbia, SC
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[5]

• nice outdoor pool
• First room given to me at check in was awful.

“Room assigned at check in was filthy. Hairs in shower, dirt on carpet, dirty windows. Door was damaged and did not close properly. Advertised high speed connection was not available in room assigned at check in.After much complaining, was assigned a better room on higher floor.”

Jun 12, 2005 by Greg from Odessa, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• nothing
• This hotel should be rated -1 star

“The carpets were soiled, the internet did not work, the phone lines were pulled out of the wall in 3 out of 4 rooms that I was given, the staff were poorly trained, the breakfast buffet was poor.”

Jun 5, 2005 by Lesley from White Plains, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location was excellent - surrounded by good restaurants, convenient to the highway.
• The bathtub had previously had non-skid strips which had been removed, but some adhesive remained. Ugly.

“ The rooms were attractive Climate contols worked well. The grounds and lobby were well kept. The location was very convenient to the highways and both a wide variety of national chain restaurants and some excellent local establishments. I would highly recommend that others give this place a try.”

Jun 2, 2005 by Carol from Oneida, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Noisy, smoking room gave me swollen, allergic reaction. noisy wedding guests and kids running in hall at all hours of the AM and PM...in a word...horrible.

“It was awful.. They hold bussed-in weddings and soccer tournaments. The place was LOUD and overrun with kids, no parental supervision. No manager on site on Memorial Day weekend. It was pathetic. I would not recommend it to anyone.”

May 31, 2005 by Lloyd from Cornelius, NC
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Great atmoshere and good location to shopping.
• Rooms on front side have road noise all night. Walls of rooms thin.

“Good Chester County location with many resturants and shopping near. Pennsylvania Turnpike two miles away.”

May 23, 2005 by Robert from Port Charlotte, FL
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location
• Wall paper falling, mold behind wall paper

“Was not what I suspected for a three star. It was more of a two star.”

May 13, 2005 by Martha from Millis, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice setting for a summer stay beautiful pool area
• Held meetings in the lobby area which made it congested for people not attending the meeting

“Overall a nice place to stay”

May 5, 2005 by Chris
Overall Rating: 5

• Not a 3 star hotel!!!!

“Adequate room only. Not what one would expect for a three star hotel. Having stayed at other three star rated properties this one compares poorly.”

Apr 25, 2005 by Jo from Westerville, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean; had fitness room; food and in-room coffee pot
• Slow elevators; water faucets were funky

“Nice for the price”

Apr 24, 2005 by Martin from Chantilly, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Free high speed Internet.
• On a busy and noisy road.

“Did the job but was no-frills. My room faced a busy road which made for some loud truck noises at night. Recommend asking for a room in the north" wing to reduce this problem. (My room was in the "west" wing.) No morning newspaper, but free high-speed Internet worked well."”

Apr 18, 2005 by Paul from Willow Grove, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• everything was great, more than I expected, best bang for the buck!
• a little farther than I wanted , but did not mind

“great place, good service, very complete, wish there could of been a complimentary continental breakfast though!”

Apr 18, 2005 by Laura from Cary, NC
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[3]

• I am a regular customer, and this is the first time a hotel has NOT met the quality I would expect w/the star rating.
• Felt like a motel, not a hotel. Cheap furnishings, linens.

“Definitely NOT a three-star hotel. It's a two-star.”

Apr 17, 2005 by John from Edgewater, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I could tell this was a quality hotel from the moment I walked into the lobby of the Inn at Chester Springs.
• N/A

“One great stay for the money.”

Mar 12, 2005 by Kevin from Nashua, NH
Overall Rating: 1
Cleanliness:[5] • Staff:[4] • Location:[5]

• nothing
• no hot water

“In room internet service did not work and no hot water for shower in the morning. Based on this experience I will not use.”

Mar 7, 2005 by Summer from Edgewater, MD
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[8]

• 0
• The maids walked into the room with out knocking several times through the day.

“0”

Jan 26, 2005 by Theresa from Fort Worth, TX
Overall Rating: 2
Cleanliness:[8] • Staff:[9] • Location:[9]

“The hotel has the potential to be nicer. The hotel itself is okay, a little dated. The website said they offer coffee and continental breakfast, none was provided. The rooms were a bit dark and dated. There were no robes in the rooms. This was a 2 star hotel at best.”

Jan 21, 2005 by Joe from Rockville Centre, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• the price
• room smelled like smoke and was a non-smoking room

“very nice place with surprisingly good food.”

Jan 17, 2005 by Aaron from Cabin John, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[5]

• Clean room and professional lobby
• Location is a bit distant from business areas

“A non-brand hotel that exceeds the quality of any standard Hilton or Marriott; although the location is somewhat distant from major business areas, the price is unbeatable and the hotel restaurant is terrific.”

Jan 6, 2005 by Lloyd from Cornelius, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Great location for restaurants and shopping, at the same time peaceful.
• People working could be more friendly.

“Near PA turnpike, good restaurants and shopping. Has an old country atmosphere and peaceful surroundings. Good Value.”

Oct 13, 2004 by
Overall Rating: 5

“Room was clean and nice. The hallways, elevators, etc. were filthy.”

Sep 26, 2004 by Laura W. from Floyds Knobs
Overall Rating: 4

“Inn at Chester Springs is a large convention-style hotel. I was assigned a room on the lower level (think walk-out basement). The closest entry way had very steep steps and was quite dirty. The hallways on the lower level were also worn and dirty. I asked to be moved to a higher floor and the hotel staff graciously accommodated me. My third floor room was clean, odor-free and overall quite acceptable. I would not stay at this property again under any circumstances.”

Sep 2, 2004 by Sherry B. from Grover Hill, OH
Overall Rating: 10

“This hotel was very nice and the staff was VERY helpful with everything. They brought a crib to our room for our son in a Very timely fashion.”