User Reviews for Wyndham Syracuse Hotel

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Sep 13, 2008 by Sean from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The free cookie.
• Some stains on the bed.

“Overall a great experience, but we only stayed one night. I would absolutely go again.”

Sep 8, 2008 by Tom from Kingston, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Comfortable and nice indoor and outdoor pools opened 6 a.m. to 11 p.m. and an exercise room with ample equipment available 24hrs.
• We liked this hotel.

“Good hotel for relaxing and taking time out - Staff was helpful when needed but not on your face. Pools were excellent, also washrooms/shower in pool area and sauna as well as whirlpool. We had a very pleasant stay and will go back there.”

Sep 3, 2008 by Gary from Holley, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[6]

• I enjoyed the balcony.
• Dirty bathroom, was not informed of the down pillows & duvet: Allergic!

“We were there overnight, and that was enough. We alerted the staff that the bathroom had not been cleaned, they informed us that they would take care of it immediately. When we returned later, it had not been touched. Our room clearly only received a quick swipe instead of a thorough cleaning. When a room hasn't been cleaned properly, you certainly have to wonder about when the last time it had been cleaned thoroughly. And of course we couldn't wait to get home and shower, and wash anything that had come in contact with any part of that room, and only then did we feel refreshed. We don't travel often, so I did my research and felt confident with my original decision. Needless to say we were all disappointed.”

Aug 25, 2008 by Don from Mount Laurel, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Indoor pool. Excellent beds.
• Nothing.

“Extremely comfortable hotel with large rooms, very comfortable beds. Quiet business park location. Excellent indoor pool and health spa facilities. Attentive staff.”

Aug 21, 2008 by Don from Polk, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• A great outdoor pool beautiful!

“We would go here again. Staff so very nice. Outdoor pool beautiful and the indoor pool was also nice. Rooms had everything we needed.”

Aug 19, 2008 by Jenn from Ithaca, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Nice pool area - indoor and outdoor pool plus a Jacuzzi.
• Hotel is located among factories, not a lot of restaurants around.

“I stayed at this hotel when attending a recent conference. The room was spacious, clean and had all the needs I would want. The pool was great!”

Aug 18, 2008 by Debbie from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great customer service.
• Nothing.

“My husband and 1 year old daughter visited this hotel on stop through cities on our vacation. The front desk was wonderful and even gave up shopping vouchers and cookies! The room was perfect and the beds. Breakfast buffet was yummy with tons of fruit. Well worth it. More than what we expected. Thanks!”

Aug 15, 2008 by Leland from Colgate, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• The computer room and exercise area.
• Restaurant was a little pricey.

“I would recommend this hotel to all very nice and quite.”

Aug 15, 2008 by Ba from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Free business center - internet.
• Tricky to locate initially from traffic circle.

“Clean, very friendly/helpful staff. Electronic locks to outside, business center, etc did not function (should either work or be removed- gave an err of disrepair).”

Aug 7, 2008 by Steph from Markham, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, and friendly staff.
• Lack of staffs in front desk.

“The location is convenient, room is clean, and the staff is friendly. The only thing I can complain was when I was still in Toronto, I called them to request that I would like to have two double bed in each room, but since they did not have enough staff in the front desk, I waited on the line for almost 20 minutes, otherwise, everything is perfect.”

Aug 4, 2008 by Paul from Lockport, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Hotel indoor/outdoor pool. Clean spaces.
• Cater many events (weddings, meetings) which makes for noisy neighbors.

“Great hotel for business and leisure travel. Price was excellent. I travel to Syracuse and spend a minimum of 40 nights a year in local hotels.”

Jul 30, 2008 by Kris from Cazenovia, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very clean and very friendly staff.
• The bathroom was not big enough!

“My stay in this hotel met all that I was looking for. It was a very clean, well equipped hotel. We enjoyed our stay. Thanks.”

Jul 24, 2008 by Roy from Latham, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location, restaurant.
• General cleanliness for star level, ceiling peeling in room.

“Older hotel, shows signs of wear. Friendly, helpful staff.”

Jul 9, 2008 by Carl from Lorton, VA
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[9]

• Close to highway.
• Bed and mattress was horrendous.

“The door to the room/pool didn't work. The furniture was beat up. The mattress was worse than camping on rocks.”

Jul 8, 2008 by Walter from Phoenix, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The work out and pool areas were outstanding.
• Nothing.

“I enjoyed every aspect about this hotel from check-in to buffet breakfast before we left.”

Jul 3, 2008 by Paul from Ottawa, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The bed was large and comfortable. The sheets were clean and the pillows were cozy.
• Hotel was several km from restaurant strip and had access doors that did not respond to keys.

“Staff were friendly and helpful. The room was crowded with a king sized bed, a mesh office chair, an L-shaped desk and a large bureau (housing the CRT TV and drawers). Our room was located on a smoke free floor. Sporting facilities include water and machines. One shallow indoor pool sits adjacent to a small hot tub and through a wall of glass. The well equipped fitness centre. Just outside the pool house and in the centre of the quad, another shallow pool begged for swimmers. A four story perimeter of rooms made swimming into a spectator sport. This design also put us on an exercise program as we walked from the front desk to our room. Doubletree sits across the street from Carrier manufacturing facility and near the huge traffic circle with access to the toll Hwy 90. The hotel is really geared to a business traveler or weekend warrior. I thought it deserved just 2.5 stars.”

Jun 4, 2008 by Phil from Kingston, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very friendly staff and warm reception, great cookies.

“If youre looking for a great hotel, friendly staff and amazing rooms stay at the Doubletree in Syracuse New York. Close to all major shopping and great restaurants.”

Jun 4, 2008 by Emily from Morton, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff; free interne use in business center and the cookies.
• I can't think of anything.

“We only stayed one night, but the hotel completely met our needs. We enjoyed the restaurant, free use of the internet in the business center and the bed was very comfortable.”

May 19, 2008 by Scott from Oakville, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Clean updated.
• Nothing.

“Nice property, true 3 stars upscale.”

May 18, 2008 by Dave from Manahawkin, NJ
Overall Rating: 4
Cleanliness:[1] • Staff:[7] • Location:[7]

• The staff tried to be accommodating.
• The bathroom in the room was dirty with long dark hair and a broken door.

“The Doubletree Syracuse reminded me of another brands failed hotel, that was in the exact same location. The hallways and public areas are tired, and the rooms have general repair problems. I will not return.”

May 9, 2008 by Jim from Webster, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beds were extremely comfortable, hotel staff were wonderful. Free warm cookies at checking was nice touch.
• Long walk from elevator to room.

“Conveniently located off the NYS thruway. While nestled next to many of the national hotels, this hotel was head and shoulders above the rest. The hotel was beautiful. The beds had a boatload of pillows. I slept so soundly that I wished I didn't have to leave the next day. I would recommend this hotel to anyone looking for an upscale hotel at a reasonable price.”

May 8, 2008 by Donalda from Winchester, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• The beds were heavenly.
• Convention and Lacrosse players all over the place.

“Great stay and high class decor and furnishings and very friendly and helpful staff.”

May 4, 2008 by Ophelia from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• The rooms were nice.
• The location.

“I liked the hotel. When we checked in there was a problem with some bug and a few big spiders in the room and the persons across the hallway, but the person on duty, was very nice and took care of the problems right away. The rest of our stay was fine, except our getting lost getting back to the hotel.”

May 1, 2008 by April P. from Eagan, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The quality of the bed and shower were great.
• Internet access should be free.

“Everything about it was great. I got the room I wanted and it was better then expected. I do with internet access was free as it is at many hotels I stay at.”

May 1, 2008 by Thomas from Utica, NY
Overall Rating: 8
Cleanliness:[4] • Staff:[8] • Location:[9]

• It has a very nice restaurant in the hotel.
• When I went in the bathroom, there was a housekeeping cleaning bottle left in the bathroom.

“I enjoyed the hotel, but I did not like the fact that when I went into the bathroom there was a bottle of housekeeping cleaning solution on the bathroom sink. I did not have my son with me, but I was a little upset that if I had him with me he could have got the bottle and thought that it was something to drink and tried to drink some of it. When I brought the bottle to the lobby, I was thanked for returning it, but no apology that it was left in my bathroom.”

Apr 27, 2008 by Ron from Brookline, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Best Cookies, best customer service!
• Too few cookies.

“I feel like we win the lottery when we get to stay at this hotel. The staff are wonderful, helpful and they seem to love children. The rooms are updated, clean, and breakfast is delicious.”

Apr 22, 2008 by Lou from Ithaca, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Clean room, Clean Pool, Nice bed and Good food.

“Would stay there again.”

Apr 18, 2008 by Samuel from Hamilton, ON CA
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[7]

• Roomy rooms.
• Poor quality control.

“Our room smelled used. A drop of blood was on one of the sheets. The pillows smelled. The sheets were not crisp as they were on past trips. The second night, we noticed the drop of blood was on the top sheet, duvet and bottom sheet. It became obvious that the sheets had not been changed from the last visitor.”

Apr 17, 2008 by Kitty from Markham, ON CA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[7]

• The complimentary doubletree cookie.
• Our room was not as clean as possible.

“This hotel did not differ much from a 2 star hotel that we stayed at. The 2 star hotel offered complimentary breakfast too, where this 3 star hotel did not. The room did look new though, but the room cleaning personnel did not do too great of a job cleaning the room, it could have been more clean. There was hair all over the toilet seat cover. It was a new looking hotel, but feels about the same as a 2 star hotel in Syracuse.”

Apr 16, 2008 by George from Cape Elizabeth, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very comfortable.
• It was great.

“One of, if not the best hotel in the Syracuse area.”

Mar 31, 2008 by Mark from Shaker Heights, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[7]

• Good bedding. Rooms decent.
• They put me in a smoking room and said the following.

“The hotel common areas are aging. Decent rooms. Shower did not have hot water. Less than ultimate stay.”

Mar 25, 2008 by Patricia from Willseyville, NY
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[8]

• People were friendly.
• No one could tell us where to get something to drink we melted ice from the ice machine.

“We were greeted by very friendly people. Our floor had a musty odor to it. No one could tell us until we checked out that there was a place by the service desk to get something to drink we asked 3 different people about vending machines no one knew of any we had to end up getting ice from the ice machine and letting it melt to have something to drink. The beds were very comfy but was not impressed with the rooms at all for a 3 star hotel. There was not a frig or a mike. We went to the store just to get a pair of trunks for my husband so we could go swimming and the pool was so cold you could not even get in it this was very discouraging we were really looking forward to relaxing at the pool. We ordered food in from the rest. and it was so bad we could not even eat it. The only thing this hotel had going for it were the staff, they were very friendly. We usually stay in a 2 star when we come to syracuse and our next trip we would rather be there then at this one.”

Mar 25, 2008 by Suzanne from Hyde Park, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[7]

• Cheap!
• Gave us a room with one king bed.

“Not really a special hotel-room was small and noisy, staff unhelpful when asked about non-working key card to open a side hotel door ("it never works in the winter"), lots and lots of groups staying there so it was quite noisy.”

Mar 24, 2008 by Valerie from Burgettstown, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• They had great cable and an awesome breakfast.
• The beds were horrible.

“I had a nice stay, however, didnt sleep to well due the beds.”

Mar 21, 2008 by Marshall from Deer Isle, ME
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Consistently clean, comfortable, and quiet.
• Nothing.

“This is my favorite hotel in the Syracuse area, conveniently located near a Thruway exit, but far enough away to avoid noise. It offers superb staff, clean rooms, and excellent dining as well.”

Mar 20, 2008 by Bob from Rochester, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Was Greeted with a smile, the lounge was friendly and the room clean. Very comfortable bed.
• Calamari was a little over cooked.

“When in Syracuse, stay at the Double Tree. Great cookies...fine wine...good times!”

Mar 19, 2008 by Jason from Frisco, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• The bed was comfortable and the room clean.
• 20% service charge including 15% tip was automatically added to room service + there was a line on the precept for tips.

“The hotel was comfortable, clean and in a good location for us. The staff could have been more professional and I did not like that they charged a 20% service charge for room service including 15% tip and had a place on the room service receipt for tips.”

Mar 19, 2008 by Paula from San Antonio, TX
Overall Rating: 6
Cleanliness:[3] • Staff:[7] • Location:[5]

• Linens and beds are great! Also, the cookies were wonderful.
• The bath tile had red and black mold in the grout, there was no luggage stand and the air conditioner was noisy.

“I stayed there two night, Friday, and Sunday. The Friday night stay was perfect, Sunday the room was very disappointing.”

Mar 2, 2008 by Aaron from Lockport, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[6] •

• Nice pillows and bed.
• Non-working shower fan and gave a single two double beds.

“Not a bad place, but not really worth the price unless you want to stay across the street from Carrier Corporation.”

Feb 25, 2008 by Michelle from Clay, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff, heated pool, and hot tub.
• Theres not much on the menu for children to choose from.

“Nice rooms and a friendly staff that will go out of their way to make you happy. Their is a heated pool, hot tub, sauna, and a fitness room, all open 6am until 11pm.we loved our stay hear.”

Feb 21, 2008 by Peter from Markham, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• 24 hour business centre, free parking, close to i-90 highway.
• Internet access in room was not complimentary.

“Liked the location close to i-90 highway, large room and bathroom, comfortable chairs, convenient business centre, free parking. Did not like the user pay arrangements for in-room internet access?”

Feb 21, 2008 by Robert from Wolcott, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, plenty of pillows & comfort of room.
• Cleaning staff hollering at each other from different rooms.

“We loved everything about our hotel except the noise that the cleaning staff made and the prices at the bar. Also, I ordered a cup of coffee at the bar and it was served in a Styrofoam cup and was cold. You'd think a hotel of Doubletree's quality would serve coffee in a regular cup or mug. Thankfully, a waitress took it and warmed it up for me.”

Feb 21, 2008 by Donald from Polk, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• The room was comfortable and quiet.
• No towels at the pool. took two calls to get some.

“I definitely would stay there again. The staff is friendly and helpful. Beds comfortable and the hotel, although very busy was quiet.”

Feb 19, 2008 by James from Philadelphia, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Comfortable bed.
• Charge for internet access.

“Typical mid level hotel with nice sized room and comfortable bedding. I think a hotel at this level should provide free internet access.”

Feb 13, 2008 by Rich from Geneva, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Pool and exercise room.
• No free breakfast.

“Nice pool but too much chlorine in it.”

Feb 10, 2008 by Doug from Seymour, TN
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[6]

• Proximity to business.
• Poor internet and old.

“Your choice of 3*+ locations are very questionable.”

Jan 24, 2008 by Latoya from Newport News, VA
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• I like that the hotel was very clean.
• What I didn't like was I had to study and I was on a floor with a party that the hotel was aware of before hand.

“Well I was hoping to get so study done and I was on a floor with a party going on that the hotel was aware of. Also with the price of the room, there was free wireless internet in the room, so I had to down to the noisy lobby.”

Jan 15, 2008 by Liqun from Kingston, RI
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Good service and clean and spacious environment.
• Not easy to reach the hotel using old address.

“Good place to stay in travelling.”

Jan 13, 2008 by Amir from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Comfort.
• The fact that you have to pay $10 per day for wireless internet.

“Great hotel, but all guests should have free access to wireless internet. It's not a great idea that they charge $10 per day for the internet. Most hotels now days offer free internet.”

Jan 12, 2008 by Glenn from Honesdale, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location was great. They had a snack center just off the reception area.
• 3 stars and you had to pay $10 for internet service? Give me a break!

“Nice, clean hotel. Great location.”