User Reviews for Hilton Norfolk Airport

Research User Reviews for Hilton Norfolk Airport (1-20 of 194)

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Aug 11, 2009 by Dale from Triangle,VA
Overall Rating: 8

• Easy to reach from one of the major freeways.

“Staff was friendly, high speed internet was easy to connect to. Room was more that spacious for one person. I thought the elevator was a bit slow.”

Jun 30, 2009 by Nieem Jones from Plymouth,MN
Overall Rating: 4

• The pool.
• No fridge in the room are microwave.

“They should update the room and the hall ways had a damp smell.”

May 29, 2009 by Rick from Kinston,NC
Overall Rating: 10

• Very Responsive to special requests.
• Jacuzzi was dirty and water had a film on it and moldy tint.

“This hotel was excellent. Double bed rooms were spacious and the beds were firm and supportive. Hotel staff was excellent and very friendly. Entire hotel was very clean and quiet.”

May 12, 2009 by Jessica from Winona,MN
Overall Rating: 9

• Clerk at front desk was helpful, efficient, and friendly.
• The breakfast room service food was not good tasting.

“Good hotel. Excellent staff. Check in was easy and the clerk made sure I had a nice room. Asked for my wake-up call request before I even got to the room. He was discreet about my room number.”

May 12, 2009 by Tisha from Florence,SC
Overall Rating: 9

• Professionalism of staff.

“Excellent restaurant and bar. Central location with easy access to shopping, dining, etc.”

May 10, 2009 by Stacy from Spotsylvania,VA
Overall Rating: 10

• Very attractive hotel, friendly staff, nice pool.
• Room was a little small, no fridge, microwave. Bathroom was very small.

“Very pleased with this hotel, the restaurant was good, the staff was very friendly, the pool was nice.”

Apr 29, 2009 by Annamaria from Wilmington,DE
Overall Rating: 10

• The small fitness center was very nice! Best I've seen for that size.
• Some of the bathroom fixtures (towel racks & hooks) had holes in the wall around them.

“Hotel staff was extremely friendly. Lobby was very nice. Equipment in fitness center was top notch. Room was very clean and the bed linens appeared to be new. Carpet and bathroom fixtures looked a little worn, but overall impression was very good. Would definitely stay here again!”

Apr 3, 2009 by Aloha from Waipahu,HI
Overall Rating: 10

• Clean and
  friendly, everything you would need for a business trip.
• The bathroom is the smallest I have ever seen in a major hotel.

“The hotel is easy to find, the bed was amazingly comfortable, and all amenities that you might need were in the room. The bathroom, while very stylish, was tiny and I am amazed that anyone could fit in there. Otherwise, a great hotel, would recommend it to anyone.”

Apr 1, 2009 by Albert from Dallas,TX
Overall Rating: 7

• It was convenient to the airport. Beds were comfortable.
• Did not seem to meet the standards of the Hilton name. Neighborhood.

“Stayed on a Friday night to be near airport. Music/noise from lobby bar was heard/felt from second floor rooms. Did not appear to be in a very safe neighborhood.”

Mar 8, 2009 by William from Flanders,NJ
Overall Rating: 7

• Quiet, well located.
• Parking is not conveniently arranged.

“Excellently, located for quick in and out of the city.”

Jan 22, 2009 by Mary from Thompson,CT
Overall Rating: 9

• The fitness center was awesome.
• The hot tub was broken. No frig or microwave in rooms.

“Although the lobby is kind of old and a bit musty, the rooms are up to date and comfortable. The fitness center is excellent with televisions for each machine. A small fridge and microwave in the rooms would be better.”

Jan 9, 2009 by Mike from Colonial Heights,VA
Overall Rating: 9

• Extremely friendly staff.
• Pubic areas a bit worn.

“A comfortable room, nice amenities. Very spacious room for one person. Staff is exceptional.”

Oct 9, 2008 by Ed
Overall Rating: 9

• Very easy to airport and roads good location.
• Cleaning crews remain in your way.

“I would stay again. Very easy for airport customers and road access. Many food choices nearby.”

Sep 10, 2008 by Jennifer from Norfolk, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• I liked the fact that I could get a room on such short notice.
• I had my do not disturb sign out and they did anyway.

“I was celebrating my birthday and wanted to get out of my house to spoil myself. I went out for the evening and put the do not disturb sign on my door so I could sleep in. The next morning my door was knocked on. When I went down for breakfast, my room was not touched. But when I went back to relax, my door was knocked on again by the hotel staff to clean.”

Sep 9, 2008 by Heather from Jacksonville, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[9]

• The bed was extremely comfortable.
• No laundry services or free local calls.

“The hotel itself was nice however, there is no laundry services, the pool was being repaired so we could not swim, we could not make free local calls and the lady that worked in the gift shop was really quite inappropriate. My husband said quite a few time that he did not feel that the hotel was 3 star. The front desk persons were very polite and the restaurant and bar looked very nice.”

Sep 5, 2008 by Arata K. from Bethesda, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Conveniently located.
• Pool is not located in good view area.

“Location is very good to Norfolk airport. Room is clean and comfortable.”

Sep 2, 2008 by Raynetta from New Haven, CT
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[6]

• I have lots of experience with Hilton Hotels. This was not a good experience. Dirty pool, terrible facilities, not nice!
• Pool was terrible for vacationers, dirty and small. No whirlpool!

“This did not feel like a Hilton. I was truly disappointed with the room and the lack of amenities!”

Aug 27, 2008 by Luther from Richmond, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Price in an emergency was fair.
• Could have been cleaner.

“As a VA State health inspector, who has inspected many hotels, I expected more from a Hilton Hotel.”

Aug 26, 2008 by Eric from Washington, DC
Overall Rating: 3
Cleanliness:[1] • Staff:[10] • Location:[10]

• Employee.
• Dirty (roaches in the room).

“Not 3 stars hotel! I would go with 2,5 it is ok to stay for a night.”

Aug 21, 2008 by David from Pontiac, IL
Overall Rating: 1
Cleanliness:[4] • Staff:[4] • Location:[8]

• No likes.
• The overall stay.

“I believed that there would be a refrigerator in room. Which I require I am diabetic and travel with insulin, had to use cooler and ice my entire stay. I did call in advance to ensure I would have one. I was told by hotel staff that would be no problem I would have one upon my arrival. The building did not openly appear dirty. However it needed cleaning, carpets were stained, walls, windows and glass doors not cleaned. Hotel was supposed to be 3 star. I've stayed in 1 star hotels felt more comfortable and cared for as a customer. The room alarm clock kept losing time, the hotel staff brought 2 others they acted same way. One good thing was the hotel maids did good job cleaning and preparing room on a daily basis. Even to point of understand I am late sleeper and preferred my room cleaned after lunch or very late morning.”

Aug 20, 2008 by Ronald from West Orange, NJ
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• It was available.
• The carpet was dirty.

“This hotel was not what I expected from a Hilton.”

Aug 18, 2008 by Lucien from Dover, DE
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Extremely comfortable beds and pillows.
• Internet connection didn't work.

“Well, we came to Norfolk expecting an upscale, classy neighborhood. We were staying at the Hilton, so we were ready to be pampered. Well. The neighborhood was nice, anyway. The staff was friendly and tried to be helpful, giving easy-to-follow driving directions, recommendations, etc. However, the front desk was chronically understaffed, causing us to have to wait to talk to anyone, even over the phone. This was in the middle of the week, not a busy holiday weekend or anything. Once we got to the room, we found it attractive and well-appointed, but there were noticeable stains on the carpets. We asked two adjoining rooms, and discovered upon opening the adjoining doors that the carpet under the doors themselves was missing, leaving padding and small tacking strips visible for the duration of our stay. We were disappointed in the lack of a small refrigerator, but got around that by filling our cooler with ice, as recommended by the staff. Unfortunately, the ice dispenser is not cooler-friendly, so we were left bailing ice into the cooler by way of the ice bucket from the room. In spite of the name on the front, the lack of food storage facilities in the room, and the fact that we were on the third floor, we were surprised by a medium-sized cockroach scampering boldly across the floor on our first night. But that's okay, we thought; we'll just kick back and get some time on the free internet connection. However, all that we could get was the lobby screen, asking us for a Way port coupon number or for our credit card number to purchase connection time. A call to the front desk, once we got through, resulted in a transfer to Way port. At last: someone truly helpful! This situation persisted throughout our three day, two night stay: the front desk was at a loss, even the maintenance staff -- who came to our room -- could do no more than.”

Aug 17, 2008 by Michael from St. Ptersburg, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The bartender was very helpful and friendly.
• A few bugs in the room.

“Hotel was a great. Pool closed too early. Did not quite live up to the Hilton expectations, but was not unbearable. Would be a great hotel for the business traveler in the area.”

Aug 5, 2008 by Lisa from Norfolk, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good restaurant.
• No hot tub.

“Not bad, not amazing. Bed was comfy, free wireless in the rooms.”

Aug 2, 2008 by Wendy from Magnolia, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Friendly, helpful staff.
• The neighborhood made me feel uncomfortable/unsafe.

“The staff was very friendly and helpful. I enjoyed my steak dinner at the hotel's restaurant. It is very conveniently located for airport travelers. Not the best neighborhood.”

Jul 28, 2008 by Mary from San Leandro, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The helpful desk staff.
• Bathroom a little small.

“Convenient to airport, interstate, dining and shopping.”

Jul 23, 2008 by Joe from Glenolden, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Quick, when we needed a king or at least 2 beds.
• The lobby smelled like smoke.

“Great price for a legitimate 3-star hotel. They accidentally put us in a business travelers room with a single size bed and quickly resolved the issue when I called the front desk. The beds were comfortable, but a little short. The bathroom is very nice and the water gets very hot. A nicety after driving a few hours.”

Jul 11, 2008 by Swakshar from Rolla, MO
Overall Rating: 1
Cleanliness:[6] • Staff:[5] • Location:[3]

• Nothing.
• The hotel security is really bad. Almost no camera and my laptop got stolen from room the side doors can be opened without swiping the card at night.

“The location was good but it is not a safe place and there is no camera in most of the places and the side doors can be opened without any card even at night. My laptop and other property got stolen from the room. I am not at all happy about the hotel.”

Jul 10, 2008 by Marvin from Murfreesboro, NC
Overall Rating: 6
Cleanliness:[1] • Staff:[6] • Location:[9]

• Location and airline ticketing.
• Smelly room service, breakfast trays were still in the halls at 10 pm!

“Not up to the Hilton standard.”

Jul 9, 2008 by Karla from Kill Devil Hills, NC
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[8]

• The location was good.
• It was being remodeled, too disorganized, too pricey on the extras.

“We were really excited. It was a Hilton. When we pulled up we were just as excited. They were remodeling and it was a mess everywhere. There were no maps. We tried to go to the pool and it took us 20 minutes searching for it. We finally found it on our own. There weren't any towels, even though they said the pool area would have some. There were no maps of the hotel anywhere. There wasn't even a channel list. It was a quick weekend trip, so we didn't take our laptop. So we went down to the business center to use the computer for about a total of 3 minutes. They charge you to use the internet and then they charge a by the minute rate as well. I think that was ridiculous. Not the friendliest staff and the room was very small. I think it has potential to be a great hotel, and it might have just been our luck that they would be remodeling and it would have been a mess. But we still can't get over them charging to use the computer. I've been to plenty of hotels, resorts and you can just walk in and use the computers, for free.”

Jul 9, 2008 by Crystal from Raleigh, NC
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[6]

• I liked the fitness center.
• The roomed smelled and housekeeping kept knocking on my door.

“This hotel was ok for the price. I've stayed there before and would stay there again. It was by far not the best place that I've stayed for that price range. The room smelled funny the house keeping staff was a nuisance.”

Jul 9, 2008 by Shawn from Bronx, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The bed was very comfortable.
• The children in a neighboring room were very noisy.

“The Hilton, located on North Military HWY in Norfolk Virginia is a comfortable and affordable place for people of leisure. It is located within range of several shopping areas and many restaurants. The beds are comfortable; there is a television for entertainment, and wireless access for those who can't live without a virtual connection.”

Jul 9, 2008 by Karma from Glen Allen, VA
Overall Rating: 5
Cleanliness:[2] • Staff:[3] • Location:[8]

• Comfortable, big bed.
• Restroom was not as clean as expected, ran out of towels.

“The hotel was nice, the staff was acceptable. However, the hotel ran out of clean towels on the second day of our visit, and we had to use hand towels to shower with, totally unacceptable for a Hilton Hotel.”

Jul 3, 2008 by Rhapsody from Roanoke, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[9]

• I liked the location.
• Poor staffing and over priced food.

“When we checked in, we were given a room with 2 beds. The sheets had not be changed; it had hair and one of the beds just had the comforter pulled up. The sheets were hanging out the bottom. We had to sleep in separate beds for 3 nights. Except for the room service staff, we were treated like ghost. They wasn't rude, just cold and inattentive. We asked for a bellman and got one 15 mins later. He was too busy talking to another staff in the lobby. No. won't be coming back to this one.”

Jun 5, 2008 by Steve from Camp Lejeune, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was beautiful and the bed very comfortable; self check in is great!
• The crowd at the bar was a little loud.

“Great stay - friendly, fast, and efficient. The bartender was very attentive, friendly, and fast. All in all one of the nicest stays I have had in a long time.”

Jun 5, 2008 by Marilyn from Oxon Hill, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very spacious and clean.
• There were only two elevators and one did not work the entire weekend.

“The Hilton is conveniently located off the highway, very clean, spacious, lots of available parking and near restaurants and shopping.”

Jun 4, 2008 by Kimya from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were nice and the staff was friendly, hotel has nice amenities.
• Our view was awful.

“The Hilton was clean, and the rooms were decorated nicely the only thing I did not like was the view.”

May 30, 2008 by Burnice from High Point, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• Rooms & service were excellent.

“The hotel was fine. There were no problems with the hotel or staff.”

May 22, 2008 by Jonatha from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the room and facilities, they were exceptional for a small price.

“I would love to stay here every time I travel.”

May 17, 2008 by Melinda from Shiloh, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location to the airport.
• Location to things that interest the local traveler.

“It was very convenient to the airport & the staff was friendly, hotel was clean.”

May 16, 2008 by Walter from Minneapolis, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient location.
• Hotel undergoing remodeling.

“Hilton airport, convenient, clean and good value for the price. Would stay here again.”

May 13, 2008 by Carol from Moodus, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Room very spacious.
• No poll. but in the process of building one.

“The room was very bright and clean. I recently stayed at a 4 star hotel in Times Square that was dirty and very dark and very little personality to the staff. Staff at Norfolk very friendly and inviting. Loved the complimentary coffee in the entrance area in the morning. One less stop I had to make before beginning my travels for the day.”

Apr 26, 2008 by Curtis from White Lake, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[3]

• Friendly staff.
• Nasty, room quality poor.

“Poor room quality, old scratched and marred furniture, fold down bed. Not characteristics you would expect for an upscale hotel.”

Apr 24, 2008 by Pat from Maywood, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• The efficiency of the staff was impressive. A non-working TV remote was replaced within minutes. Friendly greetings from everyone.
• The lack of a real restaurant. The chain (max and Ermas) that is there leaves a lot to be desired.

“I was nervous about selecting this hotel, because of all the negative reviews, but the location was perfect for our needs, so I took the plunge what a pleasant surprise! The staff couldn't have been nicer or more caring. The room was clean and well maintained. Any slight problem (broken TV remote) was immediately addressed.”

Apr 23, 2008 by Chuck from Powhatan, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• Room was quite and comfortable
• No ice on the first floor

“The room was great. Only problem we had was the floor was wet near the bathroom, maybe a leak from the sink. The ice room was being remodeled and had to go to the second floor for ice. Otherwise, we enjoyed our stay.”

Apr 22, 2008 by Bruce from Bowie, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[6]

• Rooms were well maintained.
• Power went out for 1/2 hr, but not their fault.

“Read some reviews on this hotel before we arrived and was a little worried because some of the negative comments. However, I was very pleased with my room and the hotel in general. Room was very well decorated and the staff was very pleasant. Very pleased with the Hilton!”

Apr 22, 2008 by Kendra from Winston Salem, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was excellent!

“I was very pleased with the hotel. From the moment I checked in until I left the staff was very friendly and helpful. The only real issue I had was the information book they provide really did not give a lot of helpful information but the staff more than made up for that. I look forward to staying there again.”

Apr 14, 2008 by Susie from Highland Village, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to airport.
• Rooms are a long way from the elevator.

“Outstanding value. Very good restaurant. Couldn't be more convenient to airport.”

Apr 10, 2008 by Steve from Lyndonville, NY
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[6]

• Location.
• Amenities / not clean.

“The hotel ( a Hilton ) was under construction and of course no warning was made of this. The room had dirty cups and bathroom the 1st night. The pool and gym facilities were closed. The hotel staff were non responsive to complaints about noise ( at 11 PM through 1:30 AM). Even after the repairs are done, I would not stay there again.”

Apr 9, 2008 by St from Forest, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was nice.

“Nice place. But the beds are hard.”