User Reviews for Holiday Inn Lancaster-Visitors Center

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Oct 18, 2008 by Renee
Overall Rating: 10

• Front desk staff was helpful and pleasant. Comfortable.

“Bed and pillows were extremely comfortable. Breakfast was excellent. Front desk had enough quarters to make change for me for the laundry. It was wonderful experience.”

Oct 8, 2008 by Karen
Overall Rating: 4

• Hotel room appearance.
• Smells terrible in hallways. Unknowledgeable kids working counter. Missing many supplies stated they offer. Hotel runs down.

“Very unhelpful young kids at the counter and their friends coming back and fourth from behind the counter. When needing to ask question or help for something the girl and guy at the desk said I don't know and turned away to finish their conversations with their friends. Smelled very strong in halls ways cigarettes, and sour laundry in hallways.”

Sep 12, 2008 by Deb from Pineville, WV
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[5]

• Not impressed!
• Remodeling, but still could have been kept cleaner.

“The place looked nasty. They are remodeling, but should have a better plan than to have messes in front of guests. Also, no cable, because apparently the cable lines were burnt into. The quality of this hotel is no more than a 1 star.”

Sep 10, 2008 by Ray from Edinburg, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[5]

• Nothing.
• The coffee makers in both rooms did not work.

“This is the worst hotel experience I have ever had. The hotel was getting a facelift, but they still rented rooms off hallways with bare drywall walls, drywall compound ground into the carpet.”

Sep 9, 2008 by Denise from Carolina Beach, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[8] • Location:[3]

• Dynamite desk staff.
• Being remodeled. Cable TV not working related to power outage.

“Though the front desk and dining room staff was wonderful, the amenities at this hotel were ok. Remodeling-related power outage had kayoed the Cable TV service. The downstairs, hallways, and elevators were a construction-related mess. The restaurant was closed because of construction or the power outage.”

Aug 21, 2008 by Steve from Keansburg, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• Everything.

“This hotel was one of the worst hotels I have ever stayed in. From the food to the service, nothing met even sub-standard expectations and no one cared to satisfy anything.”

Aug 20, 2008 by Melanie from Malden On Hudson, NY
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[2]

• At least the bed was comfortable.
• Under construction and nothing was working.

“Promised fridge that didn't materialize. Telephones wouldn't work for credit card calls. Was told to use the pay phone in the lobby. They ran out of coffee. Then the top for the Styrofoam cups didn't fit after they finally put out a pot from the restaurant.”

Aug 17, 2008 by Angie from Long Island City, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[6]

• Convenient location.
• Bad service, not clean, still being renovated so it looked a bit tattered.

“We were pretty disappointed with the accommodations as there were a series of events leading up to the negative review. The hotel was a mess as it was under renovations. The hotel room didn't have enough towel (for 3 ppl), there was no toilet paper and tissue paper. They brought it to us fine but than called us after 9:30 pm ( we were already in bed and our son was trying to sleep) and asked if we needed towels. There was a lack of communication amongst their staff as it was brought to us 4 hours prior.”

Aug 5, 2008 by Richard from Milton, MA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[7]

• Location was good.
• Hallways were undergoing renovation.

“It's a good location hotel but its undergoing renovations so you have to bear with the looks while it's going on.”

Aug 1, 2008 by S from Baltimore, MD
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[10]

• Friendly staff, nice renovated room.
• Very messy in common areas as they renovate.

“Ask for a renovated room. ask to be placed in the main building, not the standalone separate building.”

Jul 31, 2008 by Linda from Koblenz, DE
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing.
• Dirt room, broken door lock, dirt floor, outdoor pool closed, 1st floor under construction.

“At this time it is in a terrible condition !”

Jul 28, 2008 by Joyce from Wilmore, KY
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[6]

• The mattress was good.
• Dirty! 1 washcloth; 1 hand towel; no functional swimming pool; no newspaper; regular elevator not functional; no shampoo.

“We were terribly disappointed with this hotel. This hotel is in the middle of being refurbished and basic services were extremely compromised. Most notably, it was very dirty! I didn't want to walk on the carpet! Besides, there was only one washcloth, one hand towel; no shampoo; no newspaper, and no functional swimming pool. The regular elevator was not functional and we had to walk down a long corridor, striped of carpet, to what was apparently the utility elevator. The manager was sorry but did not offer any adjustment.”

Jul 28, 2008 by Adele from Fallbrook, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[2] • Location:[7]

• Once we were in our room it was comfortable.
• Room was not ready at 9:00 PM.

“Two floors of the hotel are under-construction. The noise was not a problem. However, when we checked in at 7:00 PM the room was not ready. They said they had 6 house keepers quit that day and they were short handed. A few minutes after 9:00 PM our room was ready for the evening. House keeping had trouble cleaning our rooms daily as they should. We had to exchange towels at the front desk. Considering the state the hotel was in dirty halls, lack of housekeeping, late check in.”

Jul 25, 2008 by Leo from Dover, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.

“I had to walk through trash outside and the elevator was broken and I was on the 4th floor. All the carpet was torn out of the halls.”

Jul 22, 2008 by Ellen from Little Egg Harbor, NJ
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[8]

• Location and price.

“45 minutes to check in. This hotel was undergoing a renovation. We asked two rooms. One was good and one was not. The good room was missing a clock and hangers and when they cleaned the room they took all of the towels and did not replace them! The bad room was not renovated and had a non working TV. When we asked to be moved to a renovated room, we were told that the king room that we were in, was the last one. We had to fight with the front desk, it was awful but we finally got a new room. When we finally got a renovated room, the toilet seat was broken and the door didn't lock.”

Jul 22, 2008 by Wes from Grifton, NC
Overall Rating: 4
Cleanliness:[1] • Staff:[8] • Location:[7]

• The staffs attitude.
• Very dirty do to extensive remodeling.

“Carpet taken up in hallways, sheetrock dirt in elevators.”

Jul 21, 2008 by Les from Brick, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• Price.
• Coffee maker broken, no shampoo in room.

“We did get our room at a good price but I was glad we only stayed one night.”

Jul 21, 2008 by Patrick from Stroudsburg, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to sights and sound theater and shopping.
• It was under construction, pool was under construction.

“Good hotel for the money. I was disappointed that it was under construction and the outdoor pool was not usable. The indoor pool was use able. This hotel is under construction. The hotel served eggbeaters instead of real eggs.”

Jul 14, 2008 by Doc from Windsor, CO
Overall Rating: 3
Cleanliness:[1] • Staff:[7] • Location:[5]

• Manager- was nice to deal with.
• Bugs, clients, and area.

“Hotel was under construction and they moved us to a room with bugs. We talked to the manager and he was kind enough to let us leave. My mom has allergies and was not able to stay in her room due to a recent bug spray.”

Jul 9, 2008 by Martin from Hackettstown, NJ
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[5]

• Nothing.
• Everything.

“Internet wasn't working, pool was locked and we had to have security unlock the door, the room smelled from smoke even though it was non smoking, the refrigerator was not near an outlet and couldn't be used nor the microwave on top of it, the room was crowded with furniture.”

Jul 7, 2008 by Riffat from Tappan, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[6]

• Nothing.
• With a child I was concerned with the construction debris and the paint smell. I was concerned if they had asbestos or something harmful there.

“I was not expecting a hotel which was going under renovations. I was happy that it was holiday inn. The hotel was using there main elevator for the renovations. Boxes and other things were loading in the same elevator. There was a wait for getting on the elevator because of that.”

Jul 7, 2008 by Pedro from Arlington, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[4] • Location:[8]

• Room was nice, clean and updated.
• Hotel was undergoing renovations.

“The room was great. Unfortunately the rest of the hotel was undergoing renovations. Only one elevator worked and it was also being used for the renovations, hence it was a mess and smelled of cigarettes. Many of the hallways had very dirty carpeting. The in-room coffee maker didn't come with any cups to hold hot drinks. Just plastic cups. I think the maid didn't know any better and the front desk didn't have cups either. The pool was fine, but the lock wasn't working right, which meant you had to get the staff to let you in. The power went out in the area in the morning, meaning the door lock, TV, etc. didn't work. Some lights were on a generator. The staff at the front desk seemed more bemused than concerned about guests. Convenient location off a major roadway. Lots of parking.”

Jul 3, 2008 by Naomi from Johnstown, PA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• They were very willing to help satisfy us.
• In the process of remodeling.

“Very convenient location, near attractions, shopping, etc. They are in the process of a remodel, but the staff was willing to help us get what we needed. Very nice experience.”

May 8, 2008 by Laura from Wilmington, DE
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[4]

• Location.
• Dated, dirty, did not have facilities that they listed, staff unhelpful.

“I would not stay in this hotel again. It did look like it was undergoing renovations which were desperately needed. Staff was unhelpful. I needed to do a load of laundry in the hotel and the information in the room said you could get the detergent etc. at the front desk. They did not have detergent, and didn't even know this was written in the book. They didn't have change, just said, sorry we don't have any. The hotel laundry was a dirty, old washing machine in a scary room. Would not stay here again. Missing the basics in the room that should be in every hotel, even an economy, like shampoo, soap.”

May 7, 2008 by Arin from Hillsborough, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• I can't think of one thing that I liked.
• It was very dirty!

“This was the worst hotel I've ever stepped foot in. The hotel was dirty with strange people lingering in the parking lot. As a female traveling with a female co-worker I didn't feel safe in the hotel. The room was disgusting. The floor was sticky and dirty. The mattresses were stained. The sheets and comforters had stains on them. I had two male interns on the trip as well and their room was similarly dirty. The chair in their room was tattered. I would never suggest this hotel to anyone and a.m. slightly disappointed for recommending it. I hope this evaluation of the hotel will encourage you all to remove it from your site.”

May 7, 2008 by Kevin from Southington, OH
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[9]

• Indoor and outdoor swimming pools.
• Fitness room, very little equipment. No regular coffee. Originally put in smoking room when requested non-smoking.

“We could tell this was an older hotel. Doors/locks tended to stick, fitness room only had an elliptical and exercise bike. Small bathroom, cot was more comfortable than beds. Would not choose to stay here again.”

May 7, 2008 by Jere from Greensboro, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location.
• Untrained staff; grounds unkempt.

“Appears the hotel is going through rehab. Our room was nice but other areas (hallways, elevators, grounds) were shabby. Staff could not seem to leave hand towels; had to request toiletries.”

Apr 13, 2008 by andre from windsor,ct
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Heater, and A/C worked well.
• Room service brought us cold food.

“This is not the first time this have happened. We made reservations as Priority Club Members, staff at front desk claimed our room was not ready. We waited since check-in time for about 2 hours with our child in the lobby. We are non-smokers, and was given a room that smelled of cigarette smoke. We then asked to speak to a manager about the situation, and was told we would have to wait for an extra hour. No kind of coordination at all. After finally checking into a non-smoking room, door was unlocked by keycard from another guest. Some kind of staff mixed up confusion. A real bad experience, staff was unprofessional. Would not recommend to others.”

Mar 12, 2008 by Elizabeth from State College, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient, clean.
• Coffee was like 'brown water' - waste of time to have this.

“This hotel was pleasant and the best part was that our room was quiet, although it could just have been a 'fluke' since it was early March.”

Jan 22, 2008 by Karen from Shillington, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Clean; nice indoor pool.
• No refrigerator; housekeeping came at 10:30am.

“Although the stay was a little rough around the edges with staff not looking at the confirmation copies I printed and not telling me even after they read them that I had to reregister for the second night and having called ahead with a request for a King bed room (which they ignored). We enjoyed our weekend away even with the kinks in the front desk service.”

Jan 22, 2008 by Thurl from Waynesboro, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Easy access to outlets.
• Nothing.

“Pool was nice! Outside door was hard to get open! Nice value for the money.”

Jan 9, 2008 by Arlene from Fredericksburg, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• They were very accommodating giving us the type of room with the size of bed we desired.
• There was a smell in the hallways that was not pleasant.

“For the price we got this room it was great. The staff was very helpful and friendly. The hallways were not the cleanest by the back entrance and elevator. The room was nice and big but furniture was a little beat up.”

Jan 1, 2008 by Siraj from Philadelphia, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[10]

• Economic for family.
• No drinking water in room, no toothpaste.

“The pillow covers wrinkled feels it is used. It was not clean. No toothpaste in the bath room. Service desk doesn't have stock.”

Dec 31, 2007 by Sherri from Waynesboro, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[9]

• Staff was nice.
• Very Dirty.

“We had to move to three different rooms. They were dirty and had large roaches. The bathroom in our first room was not cleaned. The second room had not been cleaned at all. The beds were unmade. Our third room had hair in the sheets.”

Dec 19, 2007 by Jewell from Cool Ridge, WV
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Great location. Near outlet shops and also in the heart of Amish country. Good local restaurants. We had a very comfortable bed.
• Put us in a smoking room and we had to ask to be moved.

“Very good location right on RT 30 near shops and restaurants. Good service from hotel staff. Very helpful staff when we needed help locating a haul rental. Comfortable bed sufficient space.”

Dec 17, 2007 by Jim from Avondale, PA
Overall Rating: 6
Cleanliness:[7] • Location:[7]

• The lady at the desk was pleasant.
• TV did not work & they billed me on my cc a second time.

“I got the billing error corrected when I departed. the hotel needs a face lift.”

Dec 17, 2007 by Michael from Dublin, OH
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[9]

• Convenience to my location of work.
• Run down appearance of hotel and room and restaurant.

“I believe that any newer builds should be ranked above it if it doesn't renovations soon.”

Nov 6, 2007 by Sandra from Carbondale, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Large room with plenty of space to walk around the bed and into bathroom.
• More channels on the TV.

“Met my needs for a short 2 day business/shopping trip. Easy driving in and out with well lighted parking. Convenient store and gas station across the road. Tourist center adjacent wasnt open this time of the year. Quiet for sleeping. No heavy traffic noises. Linens, towels appeared fresh and clean.”

Nov 1, 2007 by Laureen from Middletown, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Very convenient to the places we wanted to go to, and clean.
• The bathroom was way too small.

“Overall, the hotel was great. It was convenient, clean, and the staff was friendly! We had room 2 doors away from the elevator, and on the 4th floor. So that got a little noisy. I found for the size of the room the bathroom was very tiny. You had to go in, close the door then sit, not good. Also no refrigerator. Which for Lancaster should be a necessity for all the good food they have there?”

Oct 30, 2007 by David from Houston, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Huge rooms and coin operated laundry facilities.
• Hotel is a bit run down.

“This hotel is little run down. However, the best attribute are the huge rooms. This enabled us to put a traveling air bed on the floor for my young daughter to sleep in as well as a good location for 5 pieces of luggage. We still had floor space left over. I also liked the fact that coin operated laundry facilities are available.”

Oct 20, 2007 by Dan from Eighty Four, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Indoor pool was open until 10:00 pm.
• They did not make up the room after our first night stay.

“This was what I expected from a 2 star hotel. They did have an indoor pool good for kids. The room recently was redone & looked nice. They did not make up the room after the first nights stay.”

Oct 17, 2007 by Bob from Bluffton, IN
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• It was a good price.
• Bobs room was noisy by elevator shaft.

“Fine for the price, would recommend as long as you do not get the room by the elevator.”

Oct 15, 2007 by Thomas from Greensburg, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location to tourist attractions.
• The restaurant, the food was overpriced for the quality.

“It was clean, easily located to all we went to see. Except for restaurant breakfast it was an enjoyable trip.”

Oct 12, 2007 by Gary from Horseheads, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• The employees were very pleasant and attentive.
• Used soap and opened shampoo in bathroom and tub.

“Although there was used soap and opened shampoo containers, when the staff was notified they were attentive and provided my wife and I with free breakfast in their restaurant. The room was spacious, well furnished and appeared to be very clean.”

Sep 28, 2007 by Kerrie from Haymarket, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[5]

• The room was "warm" & comfortable.
• The walls had areas where the wallpaper was covering holes in the walls.

“The hotel was OK, but nothing out of the ordinary. The room had areas where it seemed that repairs were started or done and covered up. The staff was friendly, but not helpful. We had to make 3 trips to the front desk to get a remote that worked.”

Sep 25, 2007 by Patsy from Laplata, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Friendly, clean, economically accommodating.
• Restaurant table rocked, and very pricey. Food good.

“I am overall pleased with our accommodation. I would not eat at the restaurant again, as it was too pricey, and the table we had rocked. The only criticism I have of the hotel was that someone let a small child run up and down the hall yelling, early in the am.”

Sep 24, 2007 by Eva from Lockport, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was convent to all attraction & for me it was convent to my relatives.
• The meals at the restaurant could improve. Since area is known for there food it does not come up to par.

“The hotel is along Rt. 30 which is convent to all attraction and you can take the old Philadelphia Twp. and afford traffic on 30. It is quit at night so you get a good night sleep.”

Sep 19, 2007 by Derek from Interlaken, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Indoor pool, nice king room suite.
• Pool had some unsafe conditions.

“This hotel is great if you are looking for a nice place to stay near to Lancaster, PA Dutch touring area, or Strasburg railway. We had a great stay here and would stay again another time we visit.”

Sep 16, 2007 by Dave from Goshen, IN
Overall Rating: 2
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was the greatest.
• No internet access; room shook like it was in an earthquake.

“Internet access was horrible. I traveled to other locations to try to access the internet -- wasted a lot of time doing what I expected to do at the hotel! Not a good stay! Also, at various times, my entire room shook like it was in an earthquake -- not a pleasant experience.”

Sep 6, 2007 by Cherie from Saugerties, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Bed/TV.
• Shower was old stained fiberglass; knob difficult to adjust Exercise room with 2 machines.

“This was an okay place. It worked. No extras though and the shower badly needed a redo. The exercise room was unbelievably small however both machines were in working condition. They offered a connection to a fitness center 10 minutes away kind of nice but too inconvenient for business travelers like us.”