User Reviews for Omni Newport News Hotel

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Oct 30, 2007 by Deb from Berlin, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I thought the staff was friendly and the room was clean.
• I liked everything.

“Excellent hotel, clean rooms and friendly staff.”

Oct 16, 2007 by Anne from Portsmouth, VA
Overall Rating: 0
Cleanliness:[8] • Staff:[10] • Location:[9]

• Conveniently located with very comfortable accommodations.
• That the heating element in the hot tub did not work.

“Conveniently located in the oyster point/city center area. Very comfortable accommodations. Friendly staff.”

Oct 14, 2007 by Martha from Mitchellville, MD
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Pleasant atmosphere/very friendly front desk/very attentive to your needs.
• Failed to clean my room on two separate occasions.

“Overall this hotel made your stay a warm and welcome home away from home. When ever the need arises for a hotel in that area, I am delighted to return.”

Oct 11, 2007 by Matt from Greenville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very nice hotel. The rooms are furnished well, the staff was friendly.
• Shows some wear and tear. Nightclub & a wedding at the hotel = drunk mob outside hotel on arrival.

“We arrived at the hotel around 11:30 pm after spending a day at Busch gardens in Williamsburg. The hotel looked very nice, but there was a bunch of people standing around outside. It became clear that there was a wedding reception of some sort being held at the hotel, and I later learned that there is also a nightclub at the hotel. We were a bit uncomfortable leading our children past a bunch of drunken party goers to get into the hotel, but once inside, that were ok. The staff was very friendly; the rooms are nicely furnished and clean. The hotel shows some wear and tear, but overall it's very nice.”

Oct 2, 2007 by Andy from Conesus, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Price, service, bed.
• TV cabinet set up a bit awkward, bathroom small.

“This hotel was hands down the best in service and best value for the $. (Stayed in Iowa, Hyatt and all other major brands) it is misclassified as a 3 star and should easily be a 4 star. Hate to say it as the price will go up but it is worth it and deserves a 4 star. Please double check the rating on this one.”

Sep 28, 2007 by Richard from Fort Benning, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[4]

• The overall features of the hotel.
• Nightclub and police at entrance, room in disrepair.

“Overall the stay was sufficient; however it was far below my expectation for its star rating. The two most devastating areas were the nightclub that brought a lot of local nightlife to the front door. I expected the room to be upscale; however there were many things that need fixing or replacing. I would be hard-pressed to stay there again.”

Sep 25, 2007 by Brenda from Newport News, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, hospitable, secure and very comfortable.
• Access to vending machines and ice machine. Should be on each level.

“It was a very pleasant, friendly and comfortable place to stay. Would highly recommend to anyone seeking having a relaxing getaway. Great friendly staff and secure environment. Thanks for making our stay a pleasant one. Looking forward to our next stay.”

Sep 11, 2007 by Daniel from Gahanna, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Well maintained with good amenities.
• Room required a visit from housekeeping, but issue was taken care of quickly.

“Good hotel; would recommend.”

Sep 10, 2007 by Ernisha from Yorktown, VA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• Nice pool facilities.
• Club is below the hotel rooms and I did not feel safe. The staff was not friendly.

“This hotel failed to meet my expectations. The rooms were bugged infested and there was a fire in the middle of our stay in the kitchen. The fire alarms within the rooms did not work. The staff was unhelpful and uncaring.”

Sep 4, 2007 by Miranda from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The beds were really comfortable!
• The pool was ugly.

“I liked the hotel over all. The pool bottom was painted black so it looked really dirty. Plus you could hear what was going on in the rooms beside you!”

Aug 29, 2007 by Ron from Essex Jct, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean, in a pleasant wooded environment.
• Very hard to find!

“Even though one can see the Omni hotel sign from I64 (when the light is right!) this hotel is very difficult to get to. I spent 1/2 hour just trying to get there, when in actuality, I was within 2 minutes away! Very hard to see, and find!”

Aug 24, 2007 by Marilu from Winchester, VA
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[9]

• Easy to find.
• Bathroom had not been cleaned.

“Lovely location. Grand interior. Comfortable beds. However, a lot of odor-covering-up spray made us suspicious. Bathroom had not been cleaned but once noticed, we were too tired to complain and move.”

Aug 23, 2007 by Cassandra from Yeadon, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent hospitality.
• Restaurant prices to high for families.

“I would recommend the omni hotel because of its friendly and sufficient staff, also because of how the hotel is maintained.”

Aug 22, 2007 by Pam from League City, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great price for a nice facility.
• Coffee maker did not work right - I mentioned and it was not fixed.

“Very nice place. Bedding was wonderful! Clean, friendly. Would definitely go there again if I am ever in that area.”

Aug 17, 2007 by Virginia from Chesapeake, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Large, comfortable bed
• Shaky wireless internet

“It is really a beautiful hotel with quiet, comfortable rooms and a very nice pool area. Didn't try the restaurant, but it looked very nice and you could smell some of the scents from the kitchen while walking through the lobby.”

Aug 16, 2007 by Debra from Bowie, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like that they had activity bags for the children. Great welcome surprise.

“I thought the hotel was great. I was very please with the choice. The hotel staff was very friendly and very professional. I would definitely stay at this hotel again.”

Jul 30, 2007 by Barbara from Waycross, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was very professional, yet friendly. Room excellent. Pool enjoyable.
• A little hard to navigate to location but overall was fine.

“The staff not only was professional and friendly, they seemed to actually enjoy their jobs. Room was very up-to-date, clean, with comfortable beds. The pool and hot tub were maintained at proper temperatures and well attended by staff. Very nice to have a guest laundry adjacent to the pool area.”

Jul 28, 2007 by Brian from Newark, DE
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Spacious room and courteous staff.
• Overabundance of families.

“The hotel was well maintained, good exercise facility with pool and spacious rooms. Bathroom was roomy with quality amenities. Room service was above average and the staff was very friendly and efficient.”

Jul 20, 2007 by Lisa from Evansville, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Room comfort & privacy.
• Location of elevators.

“This was a very comfortable room. I loved the beds, the MP3 speaker, and the size of the room. It was just a terrific hotel.”

Apr 21, 2007 by Timothy from Gray, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendly staff and the hotel were in a great location.
• People standing in the front entrance with beer bottles in their hands.

“The overall stay at the hotel was good. The staff was friendly and the hotel was clean and well kept. The only issue I had was people standing and drinking in the front entrance while people were entering and leaving the hotel. There was a club area designated for that.”

Nov 15, 2006 by Howard from S Hamilton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Room was awesome, mattress was outstanding.
• Location.

“Front desk staff was helpful. Room itself was beautiful and useful for a business traveler. Good romantic hotel for couples.”

Aug 5, 2006 by Joanne from Hickory Creek, TX
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• The hotel was very clean and the staff with especially nice.
• Absolutely no complaints.

“The hotel was even nicer in person than the photographs revealed. It was a special surprise to learn that upon arrival I was able to sign up for the "Select" guest program. By simply completing the form, the hotel furnished my room with my preferred type of pillows (feather) and free beverages via room service every morning of my stay. The entire facility was clean and modern. The staff was very accommodating. The pool and Jacuzzi were clean and well maintained. Overall it was a very pleasurable experience.”

Jul 15, 2006 by Tim from Cambridge, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable, excellent pool hours, great service.
• Had trouble with key cards, hotel originally tried to double bill me.

“Overall pleasant experience.”

Jun 16, 2006 by Heather from Woodbridge, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[5]

• Good proximity to Yorktown and Williamsburg for less money, room with king bed, pull-out sofa for kids, pool, fitness room.
• Hot tub was broken, staff did not attend to noise complaints as quickly as we would have liked.

“Unfortunate placement of our family next to group of younger night-clubbers caused us to have to call hotel staff at 2 am due to noise from hall and room next door with large group of people. Also, smoke came into our room, which was a non-smoking room. Out of concern that group might wake our kids, my husband called hotel staff to get group to quiet down. Took two phone calls before staff was successful and by that time, we had been awake for over an hour. Restaurant had great breakfast with terrific service but eggs were cold. Hot tub was broken but pool was nice. Usually love to stay at Omni Hotels. This stay was enjoyable but not one of the nicest Omni's.”

Jun 12, 2006 by Melissa from Waterford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, comfortable.
• Elevators not 100% reliable.

“Very nice hotel with large, comfortable rooms. Very clean throughout, with high quality fixtures, furniture and linens.”

Jun 2, 2006 by Paul from Wasington, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel beautifully decorated. The rooms were large, furnished with good quality furniture and very much like home. Very satisfactory.
• We only had a short vacation and did not have enough time to spend at this beautiful hotel.

“We would most definitely stay at this hotel again and any Omni if it was like this one.”

Jun 1, 2006 by Curt from Woodbridge, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location and amenities were very good..
• Climate control in the rooms was not good. Little ventilation, somewhat humid.

“Excellent location. Helpful and courteous staff.”

May 30, 2006 by Dorothy from Stafford, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean, the staff was excellent, the food was delicious. it had everything we needed.
• We liked everything about the hotel. no complaints.

“The Newport News Omni is the place to stay. The staff was excellent. When our TV broke on Friday and they couldn't fix it, they offered to change rooms for us. We said no thanks and they gave us voucher for 2 free breakfast buffets for the next morning. The staff did everything they could to accommodate our needs including changing our room to a king bed instead of two doubles. the rooms were clean and the beds are the most comfortable I have ever slept in. All in all, a very positive experience.”

May 15, 2006 by Michelle from Newark, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Beautiful lobby, fitness room is nice and pool is beautiful.
• The hotel needs to remodel and repaint the walls.

“The maid isn't up to par. There weren't enough coffee mugs, a "hair" was in the tub upon our arrival, and the next day, she asked if we needed room service as I was walking out, but not in a friendly way. The restaurant needs to be redecorated to be more upscale, not as it is, like a Bob Evans restaurant.”

May 10, 2006 by Jennifer from Verona, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds, pillows and comforter were extremely comfortable and luxurious.
• Nothing.

“The hotel was very nice both inside and outside. They had down comforters and pillows or something similar to down comforters and pillows. They had a refrigerator and from what I saw the staff was fantastic to the customers. I did not have a credit card (only a bank card) and they were very happy to let me use it instead of a credit card. I would stay in this hotel again and plan to from now on when I go down there. I can't say enough good things about this hotel.”

May 10, 2006 by Pamela from New Providence, NJ
Overall Rating: 4
Cleanliness:[10] • Staff:[5] • Location:[10]

• Lovely room.
• No valet parking.

“Lovely rooms, but no valet paking. I am disabled, difficulty walking, and no accommodation was made. They offered to have the bellhop follow me around the huge parking lot (full) with a wheelchair until I found a spot. Came back at 11:30pm to find the lot packed and after sitting for 40 min I gave up and had to walk a very long distance to the front door. Three weddings going on and people dragging bags and kids all around the lot.”

May 3, 2006 by Mike from Arnold, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very attentive staff. Very good restaurant.
• A little difficult to get to - they could use a bigger sign at the main road.

“Excellent hotel with exceptional service, very good restaurant and other facilities.”

May 3, 2006 by Kristin from Great Falls, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable bed, good coffee in room.
• Bathroom tiles were old and dirty looking.

“Nice hotel. bed creaked and bounced too much when we rolled over.”

May 2, 2006 by Julia from Riverdale, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[4]

• Staff, spacious room and cleanliness of the overall facilities.
• The location was a bit removed from everything, but it seems that a mall is opening up nearby so that might help guests feel less isolated.

“Excellent accommodations, just slightly off the "beaten-path".”

Apr 25, 2006 by Cathy from Williamsburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best mattress I've ever slept on in a motel! Awesome bed linens!
• Nothing.

“It was beautiful. I was very impressed and I'm not easy to impress!”

Apr 19, 2006 by Larry from Rio Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• That we only had one night!.

“This was fabulous! Room was wonderful, restaurant was excellent Staff very friendly and helpful. I even forgot my electric toothbrush and had to call them, they had it and I got it back. A delight to work with.”

Apr 5, 2006 by Vanetta from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• I liked the atmosphere, restaurant and bar availability, the opportunity to watch basketball games in the bar, a nice room and comfortable bed.
• I should have stayed more than one night.

“I would highly recommend this hotel to my family and friends, and I plan to one day visit the hotel again.”

Apr 5, 2006 by Deborah from Hampton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Clean; Friendly staff.

“Excellent. Will look forward to coming back.”

Mar 21, 2006 by Richard from Waterford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean. Quality. Friendly service.
• Wireless internet was spotty, needed moved to a wired room to use internet service.

“Excellent, high quality hotel. The bed and bedding was comfortable, the room spacious. The bathroom was clean and in good repair. No unpleasant odors. Great stay.”

Feb 23, 2006 by Michael from Franklin, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff room and location was a great pleasure.
• There is nothing I could find wrong.

“The hotel had the friendliest staff, front desk, maid service, manager and all other pertinent employees. The place works like well greased machine. I work in the Automotive bus so please bear with my comparison. I would recommend to anyone even for the romantic side as it certainly has those qualities.”

Jan 4, 2006 by S from Nashville, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff was super friendly.
• No water in shower and ants in room. But staff corrected and were generous about it.

“Excellent!”

Oct 7, 2005 by Angela from Salisbury, md
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We love the rooms they are beautiful.
• Too many kids unattended in the pool.

“Beautiful hotel in very convenient location.”

Sep 7, 2005 by Bonnie from Jensen Beach, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• All of the above mentioned food,service, and entertainment.
• Failure to clean room prior to our entering, however, the administration responded kindly

“Exceptionally well decorated. The entertainment and food was wonderful. The reception staff went above and beyond toi make our stay comfortable. We will look for and Omni on Priceline in the future.”

Aug 24, 2005 by Debbie from Richmond, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was gorgeous!
• The hot tub was not hot.

“Everything about this hotel is first rate! Our room was goregeuos and spacious, with a refrigerator, and large bathroom. The restaurant was very romantic with live piano music playing while we dined. My only disappointment was that the hot tub was not hot. But, we have been to this hotel on other occassions when it had worked properly. The indoor pool was pretty with a waterfall.”

Aug 5, 2005 by James from Upper Marlboro, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room
• It was a nice hotel.

“Excellent room arrangement and necessary accomodations.”

Jun 2, 2005 by Larry from Millwood, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• convenience, room quality, cleanliness, food all okay.

“Above average hotel. Nice indoor pool. Breakfast buffet was okay and reasonable priced. Restaurant wasn't bad either. Room staff was friendly and efficient.There's a night club in the hotel that drags in the locals, so if you're planning on staying over a weekend, be aware, it can get loud. Otherwise, its fine for the money.”