User Reviews for Sheraton Annapolis

Research User Reviews for Sheraton Annapolis (1-20 of 157)

• Add Your Own Review »

Oct 13, 2009 by Mary from Wilmington,NC
Overall Rating: 10

• Room was very comfortable.
• $25 charge on my credit card.

“Very attractive, easy to get to. Room was very comfortable.”

Sep 13, 2009 by Roman from North Royalton,OH
Overall Rating: 5

• Great location.
• Room was slightly dirty and unfinished.

“The room seemed old and not taken care of properly. Exposed outlets, dirty carpet,
loud A/C unit.”

Sep 11, 2009 by Arlene from Clifton,VA
Overall Rating: 8

• All non-smoking.
• Dogs allowed in hotel rooms, TV on treadmills fuzzy.

“Attractive rooms, all non-smoking.”

Sep 9, 2009 by Rob from Arnold,MD
Overall Rating: 5

• Location.
• Dirty, old rooms.

“Told me I couldn't have a king. I think I was one of the first to check in that day. I know bed size requests are not guaranteed. This has never happened to me before - even at other Sheraton's.”

Sep 3, 2009 by Tamisha from White Plains,NY
Overall Rating: 10

• It was very nice, clean, comfortable and a very friendly staff.
• GPS was unable to properly locate hotel.

“It was very nice, clean, comfortable and a very friendly staff.”

Sep 2, 2009 by Johnnie from Southlake,TX
Overall Rating: 4

• free parking
• run down and poorly cleaned. Moldy smelling.

“Desperately in need of a face lift and a thorough cleaning. Not well kept up. Hardly a 3.5 star hotel.”

Aug 19, 2009 by Greg from Northville,MI
Overall Rating: 9

• Good price point for the location.
• Pool was
  too small and indoor. Unable to swim. This is a soaking pool not a swimming pool. Would have liked a refrigerator in the room.

“When traveling with family, including grandchildren, I rate a hotel by the following: Safety, cleanliness, quiet location, price, amenities and staff performance. This hotel's staff performed well, it was clean and neat, the pool was too small and indoor, it was located near a freeway that was loud and there was noise coming from their banquet room and air handling units all night.”

Aug 7, 2009 by Lyle from Winfield,KS
Overall Rating: 5

• The place smelled bad. It was hard to get to the first time.

“The rooms in the hotel were fine but the entire hotel had a smell to it. The public areas were rather average, but the rooms were okay. It smelled like pets and like heavy-duty industrial hand-cleaning lotion. The hotel was difficult to get to the first time--while we could see it from the Interstate some signs indicating how to get to the hotel would be helpful.”

Aug 7, 2009 by Bob from Centreville,VA
Overall Rating: 9

• Clean, attractive, friendly staff.

“The Sheraton Annapolis is clean, comfortable and reliable. A great place to stay.”

Jul 24, 2009 by Jason from Noblesville,IN
Overall Rating: 5

• The location was safe and nice
• dirty room after the maids came in. No one to help with bags. Not enough carts to carry luggage in.

“The room was nice just dirty. Hair on the bathroom floor. Not very much help with luggage. Beds are comfy. Would never pay full price ever. Never seen a dirty hotel by Sheriton but, this one is. The elevator didn't work one day only had one working. I also never could use the ice machine on my floor for 7 days. Really how long does it take to get it fixed. I think a 3.5 star hotel you shouldn't have to go t o another floor to get ice. Not picky just stating the facts.”

May 26, 2009 by Al from Falls Church,VA
Overall Rating: 8

• Convenient location.

“Clean, comfy and
convenient.”

May 12, 2009 by Lori from Westminster,CO
Overall Rating: 8

• Very conveniently located, near highway and shopping mall.

“We enjoyed our stay here at this hotel. It was very comfortable, clean and nice environment. I would definitely recommend this hotel to a friend and stay here again in the future!”

Apr 24, 2009 by Joe from East Rutherford,NJ
Overall Rating: 8

• Cleaning people, maintenance people and bar staff was friendly.

“Happy over all with the hotel. But very disappointed with a place.”

Dec 29, 2008 by Kathy from Coppell,TX
Overall Rating: 8

• Staff was always friendly.
• Housekeeping started way too early given it was Christmas week.

“Thought it would be nice to be close to the mall, but it actually made getting in and out of the hotel quite difficult because it was Christmas week with lots of shoppers. Not sure how other weeks of the year compare.”

Dec 15, 2008 by Robert from Raleigh,NC
Overall Rating: 9

• Good breakfast.

“They should explain the benefits of the stay upon checkin. The staff was very friendly and helpful otherwise.”

Dec 9, 2008 by Billie from Martinsburg,WV
Overall Rating: 9

• The front desk staff members were so helpful.

“This hotel was beautiful.”

Nov 19, 2008 by John from Hingham,MA
Overall Rating: 6

• Location
• Quality of the linens and furniture in the room.

“Good location. Needs updating. Room size is good. Towels, bed linens and temperature controls in room were not upto the mark. Elevators are slow.”

Oct 20, 2008 by Trevis
Overall Rating: 7

• Good value.
• Not too convenient to downtown.

“It was ok. I was traveling on business. The staff was great, everything was clean. But, it wasn't outstanding. The bar was small & pricey and the restaurant had a limited breakfast that was very pricey for what was available.”

Sep 14, 2008 by Melody from Gardner, KS
Overall Rating: 0
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location was close to many things.
• The room smelled terrible.

“This hotel does not match the quality of other Sheraton hotels I have stayed at. The room smelled horrible when I checked in and my business partner was in a separate room and the same smell was there as well. It was apparent that the room was in the middle of construction as no pictures were hung on the wall and there were paint scraps in the bottom of the tub. I couldn't get the internet to work well. It reminded me more of a two star hotel.”

Aug 12, 2008 by Jane from Herndon, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[6]

• Location.
• One of the two room was still under renovation ( fallen-off wall, dirty bathtub wall) and smelly hallway.

“They gave us the room which was still under renovation. There's no slide door of the closet, fallen-off the wall bottom, and moldy and dirty bathroom. Although they admitted their mistakes and changed the rooms, we were very unpleasant with that kind of experiences.”

Jul 26, 2008 by Barbara from Dana Point, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Courteous staff, comfortable rooms.
• Quality of bathroom soaps, lotions, etc could be better.

“Good location, clean rooms, courteous staff.”

Jul 26, 2008 by Larry from St. Cloud, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Plenty of restaurants nearby.
• Located far from historic old town and port for tourists.

“Stayed here only one night, but it gave us what we asked -- a clean place to recharge after a long day of driving through Pennsylvania and Maryland. Clean, but not deluxe. Located in a Business District, near a shopping mall with lots of restaurants conveniently located.”

Jul 24, 2008 by Don from Huntersville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I liked the workout facility, the location, and the bed.
• The soap dish had been poorly repaired causing it to fall off the wall during usage.

“Upon check-in I found the front desk to be rather unfriendly, however the remainder of my stay the staff was very polite and helpful. The workout equipment was top notch, and the rooms were small but very comfortable. I found the location to be very convenient for shopping, dining and hwy access. Overall, I enjoyed my stay at this hotel and would go back again.”

Jul 14, 2008 by Deborah from Irmo, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Clean and modern. Staff was always willing to help. Very convenient to downtown.
• We had to call downstairs for towels twice.

“Beautiful remodeling throughout the hotel. Our room was always clean when we returned at night. Staff went out of their way to help or answer questions. We will stay there again when returning to Annapolis. The mall was conveniently across the street so we could walk there.”

Jul 9, 2008 by Rhonda from Dinuba, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• It was near a fantastic shopping mall.
• We were attending a wedding and were dependent on the hotel shuttle service for transportation to and from events.

“It was nice but not fantastic. It was clean and comfortable with little amenities.”

Jul 3, 2008 by Nancy from Greensboro, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The people were very helpful and courteous.
• I'm used to a hotel with a refrigerator.

“We enjoyed staying at this hotel. Everyone was courteous and helpful. The room was tastefully decorated. We have no complaints.”

Jun 27, 2008 by Patty from Muleshoe, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone was so helpful and friendly!
• It was perfect!

“The room was clean, the beds were comfy, and the people who worked at this hotel were helpful and charming! I would definitely recommend staying here!”

Jun 16, 2008 by Ray from Little River, SC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Lack of enough elevators.

“Great location near restaurants and shopping.”

Jun 9, 2008 by Donna from Springfield, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Decor/atmosphere very appealing. Staff very helpful.
• Hard to find initially even though I had a GPS. The hotel is quite a bit back off of the road that is its address behind several businesses.

“We really enjoyed the decor of the hotel. The satellite service was a bit spotty due to some severe weather in the area but overall, a very pleasant experience.”

Jun 9, 2008 by Connie from Homeworth, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[9]

• It was in a convenient location, safe, clean.
• Unprofessional staff.

“When checking out, I mentioned that my room was missing the hair dryer, the air conditioning unit was not operating properly and that the desk clerk the night before had told me it was a non-smoking room, when in fact it was a smoking room. The morning desk clerk listened politely, but offered no apology or any kind of promise that those problems would be taken care of. It seems to me that an "I'm sorry" is basic customer service protocol. That was the second time in one week at the same hotel that the desk staff behaved unprofessionally. Maybe it's a problem with Sheraton.”

Jun 6, 2008 by Carol from Washington, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and helpful.
• The room was a little small, but comfortable.

“This is a great hotel to stay at. It's only a few minutes from downtown Annapolis but has several good restaurants in the same parking area. The staff is friendly, the rooms are clean and the maids are thorough. The hotel restaurant is a bit pricy.”

Jun 5, 2008 by Carolyn from Temple Hills, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very Clean, Inside pool, great staff.
• It rained most of the day. Swimming was ceased due to thunder.

“The hotel was great. Very comfortable, clean, friendly. I was very impressed and will definitely stay again.”

Jun 3, 2008 by Connie from Homeworth, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The price was right and it was very clean.
• At check-in, the front desk clerk VERY loudly radioed in my room number to housekeeping for all in the lobby to hear.

“Excellent, except for the lack of propriety with the front desk clerk loudly announcing my room number and a need for a roll away bed in my room.”

May 28, 2008 by Heather from Alexandria, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[9]

• Indoor pool.
• Staff friendliness and attentiveness.

“Upon arrival, we noticed that our sheets had multiple stains. We called and asked for our sheets to be changed, although this was never done. We also had a remote that didn't work well, and we were never brought a new one. The movie we ordered stopped half-way through. We called and were told the movie would be taken off our bill. It was not, so we had to call again. This called finally worked in our favor.”

May 24, 2008 by Helen from Oceanport, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Convenient to Annapolis attractions, shopping, dining.
• The noise of trucks on the highway was louder on the second floor than higher floors.

“The bed was extremely comfortable especially the pillows. The staff was very accommodating, breakfast was good. Beware of gratuities being added to parties over six persons. Waiters should remind patrons of that fact.”

May 22, 2008 by Lilia from Saginaw, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were very nice and accommodating.
• The walls are very thin; we were able to hear people talking in the next room.

“We enjoyed staying at this hotel and would stay there again. The location was great; close to the mall and minutes away from the Academy where our daughter is currently attending.”

May 22, 2008 by Ryab from Glastonbury, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Fitness center and location.
• A little hard to find.

“This was a nice hotel. It had a pleasant, helpful staff, a good fitness center, and clean and comfortable rooms.”

May 10, 2008 by Jennifer from Flemington, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location.
• They gave me bad directions once.

“My dad died on the Saturday during our stay in this hotel. We had to extend our trip for 3 nights to attend the funeral. This was all unexpected and I wish there was a better way for you to handle guests with problems such as this.”

Apr 28, 2008 by Tom from Williamsburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of lobby & room; friendliness of check in staff; available of pool, hot tub, exercise room.
• No negatives.

“An excellent night's stay for a tired traveler. Many facility (banquet, restaurant, etc) not used.”

Apr 22, 2008 by Vicki from New Orleans, LA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Parking is free downtown Annapolis runs up to $40/day.
• Maid staff not friendly.

“Close to Naval Academy, parking is free but would have liked it to be a little closer to downtown but stay was great. Quiet, staff friendly except maid staff, clean.”

Apr 3, 2008 by Todd from Edmond, OK
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Handicap room, missing light bulb in a primary lamp.

“Not pleased that I received a handicap room that was missing a light bulb in the only floor lamp in the room.”

Feb 12, 2008 by Cheryl from Arlington, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Close to highway and restaurants.
• There was NO sign on Jennifer Road to direct you to turn to access the hotel.

“For two nights of sleep the bed was comfortable. The room was clean, the shower head pointed towards the wall - even when you turned the head so you had to work at taking a shower! Not that I needed these services but, there was no one to drive the shuttle and no one to help with luggage. Overall the front desk staff was helpful. The waitress on Friday morning left a LOT to be desired - either didn't listen or understand something as simple as "nothing on my waffle and no coffee." Overall, my stay was okay.”

Jan 4, 2008 by Toria from Vienna, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[6]

• The room was spacious, and my requests for room type and non-smoking floor were honored.
• Bathroom could stand to be redone.

“While the location is not the idyllic, waterfront area of Annapolis (instead it is in a suburban area with a mall across the street), the hotel is well-appointed, comfortable, and reasonably clean. I would stay here again.”

Jan 3, 2008 by Alison from Littleton, NH
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• I was given a Star wood Preferred room with couch.
• Room key had to be wreaked four times; tried to double charge my lunch.

“The Sheraton is tastefully appointed and well located. Drawbacks included: clerks trying to charge me twice for my lunch; the restaurant being poorly staffed and overpriced; the business center had two available computers, but only one was connected to a printer; we had to wreak our room several times for no apparent reason; and there were no vending machines to buy a soft drink. (Your only option was the overpriced kiosk near the front desk or the bar) Still was very pleased with the price of the room and the quality of the facility.”

Dec 19, 2007 by Tina from Windham, NH
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Pleasant rooms overall, comfortable beds.
• Lack of attention to detail.

“Overall, it is a pleasant place to stay. The common areas are open and reasonably comfortable. The first room had very thin walls and no room darkening curtain (it was missing). The people in the next room sounded like they were in our room! The second room was much quieter, and the staff was very attentive when I requested a change. There is traffic noise in the rooms facing the highway. The hotel appears to have technology issues. No one could print airline boarding passes (or anything) in the business center, and check in was negatively impacted because the credit card system was down. The food is mediocre and a bit pricey, and service was poor. The hotel is near a mall and several restaurants, so there are alternative dining options. Overall, this is an acceptable place to stay.”

Dec 10, 2007 by Tracey from Toano, VA
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[8]

• The location was god.
• Staff was not knowledgeable or helpful. Is there a soap shortage?

“Dirty bathrooms. One small bar of soap for sink and shower and it was never supplemented or replaced. Hair clogging tub drain. Asked about a shuttle to the Naval academy. Got a different answer every time I asked. At check in, I was told to be in the lobby at 8:30 to catch the shuttle. I was there. No shuttle. I asked the woman on desk duty. She said thee was no shuttle. Asked who told me there was. She called the man who told me there was a shuttle and asked him. He said the shuttle was only for groups. I am a big girl but Im not a group! No shuttle. Was now late getting to where I needed to be because of misinformation? Called down the next morning and asked about shuttle again. Was again told to be there at 8:30. I was. No shuttle. Same thing repeated on day 3. Ridiculous!”

Nov 15, 2007 by Tom from Sonoita, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, open, spacious lobby and computer available for printing boarding passes.
• Smell of smoke from bar permeated lobby, restaurant, hallways, etc.

“Everything very nice, clean and enjoyable. Location good for shopping and downtown Annapolis access. Easy freeway access also. Received handicap room though did not need or ask for one. The mirror on the door of the closet was only really usable when in the open position, however, the closet door was difficult to open and close and when open you could not get past it easily. Needed more hangers in closet.”

Nov 13, 2007 by Kacey from Doylestown, PA
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[4]

• Free parking.
• I was charged twice.

“I stayed in hotels rated as 3 star and they were well above the appearance of this place. There was barely a bar or restaurant. It was clean but you could hear through the walls, people talking etc.”

Nov 8, 2007 by Kiki from Arlington, MA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• Location and cost were good.
• Sheets neither felt nor smelled fresh.

“We were initially given a very smelly smoking room built for handicapped access where the closet rod was waist high so that our clothes pooled on the smoky rug. When my husband went to the front desk to complain, the clerk was non responsive. The supervisor, overhearing the complaint, intervened and assigned a different room. The new room was acceptable, though the bed linens were some kind of sub standard synthetic. If price is your goal, this is a good choice. If you are looking for luxury and comfort, forget it.”

Oct 30, 2007 by Teresa from Morgan Hill, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[6]

• Location close to shopping center.
• Not at the quality level of California Sheratons.

“Rooms were very basic, carpet in hallway torn, bathrooms extremely small, if sitting on the toilet and someone opened the door, it would take out your knees. I expected better overall quality.”