User Reviews for Sheraton Baltimore North Hotel

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Feb 6, 2008 by Stacey from Waynesboro, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• HUGE bed.
• Towels smelled like smoke.

“Overall great stay. It was only one night.”

Feb 5, 2008 by Ron from Manassas, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient to the needed location.
• HVAC system did not respond as expected.

“Rare when the heating/cooling system works as needed. This hotel was no better nor worse than others, but from a designated three star hotel I expected better results. Room was too hot and difficult to obtain a comfortable sleeping temperature.”

Feb 1, 2008 by Beth from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location to Goutier College.
• Nothing exciting about it.

“It is perfectly fine, reasonable property but I wouldn't seek it out if it wasn't convenient for my trip.”

Jan 24, 2008 by Jerry from Lincoln, NE
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[9]

• Excellent rooms. Clean and neat.
• Had trouble with the keys deactivating.

“We were very please with the accommodations. The staff was helpful and friendly.”

Jan 18, 2008 by Rebecca from Edmond, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful and so modern!
• Not a thing! It was excellent!

“I very much enjoyed my stay at this hotel! The bathrooms alone were gorgeous, loved the king sized bed, and I felt like a celebrity staying at such a luxurious place.”

Jan 17, 2008 by Michael from Quantico, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly and roomy. Very, very comfortable bed.

“Room was very clean, bed was extremely comfortable. The staff was super-friendly. Free internet access that was very fast. Parking was easy and free. It's right across from a Major mall, Towson Town Center. I recommend it highly.”

Jan 17, 2008 by James from Windsor Mill, MD
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[6]

• Friendly service.
• They were renovating the lobby.

“The hotel was clean and the employees were very friendly; however, they were in the middle of renovating the lobby.”

Dec 5, 2007 by Nancy from Newtown, PA
Overall Rating: 0
Cleanliness:[8] • Staff:[5] • Location:[10]

• Very convenient to highway from Baltimore.
• The lobby was under construction.

“I did not know the hotel lobby was under construction. No one appeared to be available to valet the car or help with bags but the breakfast was very good.”

Sep 18, 2007 by Mike from Bucks County, PA.
Overall Rating: 3
Cleanliness:[9] • Staff:[3] •

• Room was nice.
• Power outage, un informed staff, roaches at breakfast, free breakfast cost me 25 bucks.

“Arrived Sunday afternoon to be told my reservations were cancelled (I called 2 weeks before to confirm). Desk clerks made a big deal that reservation. Was cancelled. Later that night they lost all electricity in the hotel. Had to evacuate. I had to call my wife on my cell phone to tell her and she informed others on our floor. We were in the lobby for 2 1/2 hours not one announcement was made to inform guests of what was happening or if/when we could return to our rooms. We found out by word of mouth passing around from guest to guest that we could go back to our room by the stairs- as there was still no electricity.”

Sep 15, 2007 by Mary from Tacoma, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and helpful staff; great location.
• Did not like that they put me in a smoking room.

“The hotel was very nice, good location, clean, exceptionally helpful and friendly staff.”

Sep 6, 2007 by Sander from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was very clean and the room was excellent.
• Charge of two dollars for a bottle of water.

“If the hotel would give the water as complimentary then the guest would like it much more instead of charging two dollars for water when you can go across the street and get the same water for a buck.”

Sep 5, 2007 by Michelle from Braintree, MA
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[7]

• The lobby.
• The Room.

“When we got in the room I noticed almost immediately that the tub needed some work where the faucet connects to the wall. There was visible caulking all along the faucet. There were smeared stains on the walls and the carpet was stained everywhere beyond repair and definitely needed to be replaced. The vending machine/ice area was filthy and the vending machines at everyone location was virtually empty. Right before lights out my husband had to kill a huge spider that was walking across the wall.”

Sep 4, 2007 by Caroline from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly staff and free parking.
• The striped wall paper in room and bathroom.

“It was well located and very attractive for a short one night stay in Baltimore.”

Aug 22, 2007 by Tracey from Ocean City, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Comfortable bed, very clean and cozy room. Staff was wonderful.
• The fitness center.

“Overall stay was wonderful, staff was friendly and helpful. Room was clean and comfortable. Great location. Fitness center was disappointing, but they did offer free shuttle and admission to the Bally's fitness center close by.”

Aug 18, 2007 by Winnifred from Glendora, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[8]

• Room decor was great and comfortable, but what's up with the lack of refrigerator? It would take $15 to rent per day.
• The same, the fridge.

“I liked the hotel overall. After all, it's a Sheraton. The service was great; room decor was pleasing but for some reason you need to pay $15 per day if you would like to rent a fridge. Maybe it's something common in Baltimore?”

Aug 12, 2007 by George from Bannockburn, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Workout facilities down; non smoking room smelled of smoke.

“Overall pleasant experience.”

Jun 26, 2007 by Roger from Lexington, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Attentive staff.
• Worn carpeting.

“The room was spacious and housekeeping did a great job every morning. The carpeting and wallpaper is worn but clean. The public spaces are undergoing renovation and workers were occasionally in the way but were friendly. The staff was helpful and gracious.”

May 31, 2007 by Paul from Gaithersburg, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Room felt damp all the time- a/c was poor.

“It met our needs.”

May 28, 2007 by Neal from Kingston, NY
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[10]

• Public space was beautiful and location was very convenient.
• Mattress was shot. Price was high, room was small.

“Needs attention to details because if there was competition then I would not return.”

May 16, 2007 by Neal from Randolph, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Liked the free internet and the ease of parking, and the free parking.
• Nothing.

“Extremely comfortable, staff is accommodating and close to major roads.”

May 12, 2007 by Florence from Hopewell Junction, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Front desk was nice.
• Food ala room service. So, so.

“Well located with free parking. Rooms a decent size with two comfortable chairs.”

Mar 15, 2007 by Cheryl from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean.
• Nothing.

“Nice building, nice people, great food. Wonderful!”

Feb 22, 2007 by Pam from Huntington, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[5]

• Proximity to shopping.
• I had to stay in a smoking room and it affected my allergies.

“This was my fourth stay at the Sheraton Baltimore North. My previous stays had all been on the "Club" floor, which is quieter, has larger rooms and better amenities. I was relegated to a noisy floor in a "smoking" room and I did not enjoy my stay nearly as much. It felt like a different hotel.”

Jan 1, 2007 by Teresa from Orem, UT
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Cleanliness.
• Restaurant service was not so good.

“Excellent hotel.”

Jan 1, 2007 by Wanda from Jamaica Plain, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful decor and generally friendly service.
• Computer glitch lost my information my third day there. Restaurant service was slow.

“Overall I had a good experience at the Sheraton Baltimore north. The room was lovely and the maid service wonderful. The hotel is conveniently attached to a large mall, the Towson city center, which helped with last minute Christmas shopping and restaurants, other that the rain at the Sheraton. One drawback was a computer glitch which lost all my information on the third day of my stay. When I could not get into my room, the desk clerk seemed to think that I hadn't checked in, even though I had a room key. It was only when the night manager looked into the matter that it was resolved. If there was a computer problem, how come the desk clerk didn't know about it? This whole episode took an uncomfortable half hour that almost ruined a perfect day¿s went to the hotel's restaurant, rain, for breakfast each morning and even though it was generally empty, service was extremely slow. Once I had to approach the kitchen door to find anybody to take my order. The food itself was quite good and the wait staff was friendly when they appeared. I was at the hotel for five days.”

Dec 11, 2006 by Srikanth from Reston, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• Convenient location.
• Cleanliness and water stagnating in bathroom.

“Ok.”

Oct 20, 2006 by Tia from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to Inner Harbor, yet cheaper by far. Cleanest hotel we've seen in a while. Staff very good.
• Dark blue pinstripe bedroom design is gloomy. Breakfast coffee HORRID.

“A perfect hotel for an Inner Harbor visit, if you don't mind driving 15 minutes. We didn't mind at all. This saved money, and we didn't sacrifice a bit of comfort. The Sheraton was VERY clean, well-run, and well-maintained. Reception/concierge and wait staff were great. New dark blue pinstripe bedroom design is trendy, but gloomy, I thought. Bed and shower were great. My only complaint: the breakfast buffet was not very good and coffee was actually dreadful. (Sadly, that's typical for hotels in this range, so I wouldn't single out the Sheraton for criticism in that department.) Overall, well-recommended. Would do it again without hesitation. ”

Oct 20, 2006 by Trudy from Supply, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and quality of entire hotel experience.
• The entrance to the hotel is not clearly marked especially when arriving at night.

“Except for the entrance (poorly marked), everything about this hotel is top notch. It is dog-friendly which was an unexpected plus.”

Sep 18, 2006 by Ray from Riverdale, NY
Overall Rating: 4
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location, friendly staff.
• Air conditioning would not turn off so I FROZE.

“Reservations went well, intervened to get my smoking room changed to a non-smoking room, and staff were friendly. The room was nice. But something I simply cannot understand is that the air conditioning throughout all the rooms was on until the entire building got switched over to heat, but that didn't happen the night I was there, so I was uncomfortably cold and frustrated that I couldn't do anything about it, nor could I move to another hotel with a more user friendly HVAC system. So I would recommend the place if you know for sure that your stay will coincide with predictable weather and temperature range, but for a Sheraton this was unacceptable, at least to me.”

Sep 12, 2006 by Lili from King Of Prussia, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[8]

• Very nice dinner salads with generous chunks of crab meat.
• mold content high. Water features inside hotel contribute to problem. I sneezed my way through meals.

“Convenient to Rte 695 and several universities, the Sheraton Baltimore North also provides easy access to the Towson town Mall via a skywalk. In the rooms, the pillows are nice, and the sheets are only slightly scratchy, however, avoid reading the books and magazines provided as you are likely to start sneezing from the mold content. The restaurant is good, and there are plenty of chain restaurants in easy walking distance if you are not interested in exploring further into Towson or sampling the goodies available in Baltimore proper.”

Sep 8, 2006 by Barry from Denver, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Helpful staff.
• Mattress pad bunched up.

“Rooms could be quite. Beds were comfortable, but mattress pads did not stay in place. Room was clean, staff helpful and the price was right.”

Aug 23, 2006 by T. R. from Sanford, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to shopping mall.
• Thermostat in our room not accurate.

“Well run and safe, convenient.”

Aug 17, 2006 by Shanna M. from Long Beach, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient location, great beds.
• Limited concierge service, bad soundproofing.

“Shows its age, but everything is clean and neat. Staff is not super professional, but well meaning.”

Jul 12, 2006 by Brian from Westminster, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Walking distance to THE RECHER THEATRE.
• You had to buy the WARM bottles of water in the room, poor idea ....

“Great hotel, clean, run well, nice staff and OF COURSE AWESOME SHERATON BEDS”

Jul 10, 2006 by Nate from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The rooms were very nice. The sheets on the bed were great!
• The week we were there, the Managers Reception was canceled I had really looked forward to it.

“Great Hotel. Stay there!”

Jul 7, 2006 by Kenneth from Saratoga Springs, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Excellent location - easily accessible ¿ quiet.
• Linens did not smell fresh.

“Good value and stay.”

Jul 6, 2006 by D from Bensalem, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Close to Inner Harbor, easy to find.
• No visible security on the walkway to the adjacent mall.

“This was everything you expect of a Sheraton - clean, friendly & helpful staff, and a comfortable bed! The restaurant had a decent breakfast buffet and breakfast ordered from the menu was also excellent.”

Jul 5, 2006 by Bonne from Allentown, PA
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[7]

• I didn't pay full price, because it wasn't worth it.
• The party on our floor until 3AM, several rooms full of drunken wedding goers, hotel staff did nothing to quiet.

“Overall great location and nice facility. Pool was disgusting, in need of maintenance, and dirty. I felt as though we were stuck on a floor with twenty-something wedding guests as punishment for getting such a good price on the room. Hotel staff did nothing to help when midnight to 3 AM parties were coming and going on our floor.”

Jun 2, 2006 by F from Wilmington, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff: courteous/friendly/professional; location: convenient to hwy, connected to mall, nice area of town; free parking and wifi.
• A/c wasn't super-cold.

“Great staff, room, location, amenities.”

May 17, 2006 by Arthur from Philadelphia, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was nice to stay at this hotel.
• .

“Everything and everyone was nice.”

May 15, 2006 by Connie from Clarks Summit, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Proximity to mall, free parking.
• nothing

“The hotel was beyond my expectations. At first we were booked for a king smoking room. They changed this with no problems to a double non smoking. We ended up on the preferred floor and had a magnificent room!!”

Apr 24, 2006 by Leo from Port Jefferson, NY
Overall Rating: 3
Cleanliness:[8] • Staff:[7] • Location:[9]

• Convenient location just off the interstate.
• AC unit was so noisy, had to turn off to sleep.

“A little run-down. a number of pieces of equipment in the fitness center were inoperative or partially broken.”

Apr 24, 2006 by Randy from East Lyme, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location
• Workout facility could be improved.

“Excellent experience”

Apr 9, 2006 by Jim from Alexandria, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenience to mall, restaurants, offices, main highway.
• Nice bed but pad under the sheet was bunched up, light above the bath sink was too dim.

“Nice room, convenient parking, and excellent location.”

Mar 19, 2006 by Kaley from Sun Valley, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Visiting Goucher College, perfect location for that.

“Great.”

Feb 15, 2006 by Jacqueline from Aberdeen, MD
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[7]

• The room was comfortable and appeared to be clean.
• Bathroom fixtures were not in good order and the shower was difficult to use.

“The room was pleasant even though it was not large and the bed was great. As noted, the shower was a pain to navigate. I did not like the additions to the room service bill, especially the integrated tip as I tipped before realizing it had already been added and I do not like that decision being made for me. I was also not happy with the two fire alarms due to someone's child's misbehavior, not to mention the continuing alarms due to the same problem and the response from the staff at that late hour was rude and insufficient.”

Dec 27, 2005 by Me from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The bar had great food and wonderful ambiance
• Not a thing.

“This is what I expect a 3-4 star hotel to be. Can't say that this is what our other hotel was like.”

Dec 20, 2005 by Michele from Lansdowne, PA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• It is connected to a huge shopping mall via a skywalk.
• The bathroom mirror was held up on blocks by duct tape and the mirror door for the closet had a large crack in it.

“This Sheraton has a wonderful location that is walking distance to hundreds of stores and businesses. It has free, safe covered parking and a small reasonably priced gift shop that also sells breakfast items (muffins, juice, etc.) Great value.”

Jun 27, 2005 by Tj from Spring Lake, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was convenient, good price and the staff was great.
• I didn't have any dislikes.

“I had a nice stay, everything was excellent and I would stay again.”

1 of 1 people found this review helpful.

Jun 25, 2005 by Helen from St. Michaels, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, quiet, inexpensive.
• Housekeeper did not fix our bed properly, she just put quilt on top of messed up sheets without straightening bed first. We had to fix the bed ourselves.

“Very nice, convenient. A very good place to stay.”

1 of 1 people found this review helpful.