User Reviews for Hyatt Regency Baltimore

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May 30, 2008 by Anonymous from Bristow, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Renovation is practical and adds an aesthetic value that is unmatched elsewhere.
• Bathroom unclean.

“Overall, our experience was pleasant. The renovations are superb. Our only complaint was that the bathroom was not cleaned thoroughly and our room was rather small.”

May 30, 2008 by Jaejean from Palo Alto, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location was excellent. The view of the Inner Harbor was beautiful.
• Self parking was expensive at $27 per day.

“I thoroughly enjoyed the convenience of the location and the cleanliness of the room and lobby.”

May 28, 2008 by Wade from Mifflintown, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Nice location.
• Overpriced.

“The rooms were supposed to be a water view.”

May 24, 2008 by James from Coral Springs, FL
Overall Rating: 3
Cleanliness:[5] • Staff:[8] • Location:[6]

• Friendly staff.
• Room old, halls dirty, intercontinental next door is 4 star.

“Going from the parking garage to the hotel, I felt like I was in the gutter, elevator horrible, dirty. Outside was old, needed a face lift. Lobby nice but plain, staff very friendly. Hallway outside my room dirty, crap on the floor. Room ok. Definitely not 4 star.”

May 23, 2008 by Samantha from Ashburn, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and location to Inner Harbor.
• Self park $27/day - walls paper thin.

“The hotel location and cleanliness were great! The walls were rather thin and in the morning, you could hear everything out in the hall - it was like they were in your room. Location was great to Inner Harbor, but if you have a car $27/day for self park adds up.”

May 21, 2008 by Melanie from West Hartford, CT
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• The view was spectacular!
• Somewhat dirty towels.

“Amazing customer service, some of the best I've ever received at a hotel.”

May 21, 2008 by Brian from Chagrin Falls, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Loud music from the neighborhood late at night.

“Great spot and it worked well with business travel.”

May 21, 2008 by Gareth from Washington, DC
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable and large room with good amenities.
• Noise from above, below and next door rooms. Could hear every word of normal conversations.

“While twenty million may have been spent on renovating this hotel, they didn't seem to spend a single cent on its fatal flaw - noise. We could hear the guys downstairs watching porn, the kids upstairs playing, and every word the people in the next door room were saying - even when they were just talking at normal conversational levels. For this one reason we would never choose to stay here ever again - no matter how nice they made the rooms.”

May 19, 2008 by Bill from Newark, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and convenient to all local attractions. The view was spectacular!
• Parking.

“We had our two children with us for a short getaway. The hotel was terrific and we had a tremendous view of the harbor! We were able to walk to everything and the staff was very helpful.”

May 18, 2008 by Wayne from Meriden, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The clerk Stacey was absolutely wonderful. She was very helpful, courteous and friendly.
• Having to leave the building to walk down the driveway instead of going through the lobby to the garage.

“The staff was very friendly and nice. The room was beautiful and clean. The area is gorgeous and very close to the inner harbor, the stadiums and fine dining. I stayed for only one night but it was excellent.”

May 14, 2008 by Kathy from Columbia, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[10]

• Rooms were nice and comfortable.
• Kind of noisy.

“The room was nice and comfortable, but we were awakened at 8:00 a.m. by people moving tables in the restaurant one flight up. It was like being beneath a bowling alley. Not exactly the way I wanted to be woken up on a rare weekend away from the kids. It was very disappointing.”

May 14, 2008 by Kirk from Overland Park, KS
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location on the Inner Harbor.
• Had noisy parties going on until 11:30 p.m.

“Overall, the hotel has a great location on the Inner Harbor. Staff was great, room was very nice, bed comfortable. Parking at $27 per day self park.”

May 14, 2008 by Rebecca from Roanoke, VA
Overall Rating: 6
Cleanliness:[10] • Staff:[6] • Location:[6]

• The room was wonderful.
• No drink machines on floors. Pool and tennis courts were not open.

“Nice hotel. Some of the staff were not as friendly. Pool and outdoor facilities closed early or were not open at all. No drink or snack machines available on floors. Parking was very expensive.”

May 13, 2008 by Ronnie from Belcamp, MD
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[10]

• Check in was courteous and fast.
• They charged me 4.77 for a can of coke and my room was musty.

“Parking was over priced at 27.00 per car for 2 cars. Everything in the room was overpriced, the room had a moldy scent to it. However the hotel was very attractive and the staff was very courteous. I took one Pepsi from the mini bar and got $4.77 charge added to my bill. It was only a can of Pepsi!”

May 8, 2008 by Stephanie from Staten Island, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the waterfront view and easy access to attractions.
• Bistro restaurant - waiter.

“My stay at the Hyatt Regency Hotel in Baltimore was a pleasant and relaxing experience. I especially enjoyed the view of the harbor from my bedroom. Front desk staff were courteous and professional.”

May 8, 2008 by Richard from Miami Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very helpful. Room had a great view. Nice workout facility.

“Great place to stay in the harbor area of Baltimore. Staff is extremely helpful.”

May 7, 2008 by Maravi from Mt Laurel, NJ
Overall Rating: 4
Cleanliness:[3] • Staff:[3] • Location:[10]

• Location.
• The room was dirty. The window was not cleaned and housekeeping never came to clean it. The maintenance of the room on second day was horrible.

“It was a disaster for being a 4-star hotel. The room was dirty from the window to the stain on the comforter. Disgusting! The service was slow and often incorrect.”

May 6, 2008 by Tina from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed had a feather bed on top of the mattress it was very comfortable.
• The parking was 27 dollars a night way to much.

“I travel for my job and have stayed in hotels all over the world but had never stayed in a Hyatt. This hotel was beautiful the view of the inner harbor was a amazing and made for a very romantic evening.”

May 4, 2008 by Michael from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Near my business. Waterfront and Camden Yards also nearby.
• Don't like paying for wireless internet!

“Great place to stay if Downtown Baltimore is your destination.”

Apr 30, 2008 by Pat from Mahwah, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room decor was soothing, the bed was very comfortable.
• The room was a little small.

“The hotel was in a great location and we had a view of the inner harbor. The room was small but beautiful and recently done. The lobby was not as nice as expected but it didn't matter because we were out enjoying the inner harbor most of the time.”

Apr 29, 2008 by Sarah from Princeton, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was nice and spacious.
• No indoor pool.

“This hotel was very nice and in a good location. The glass elevator was a big hit with my 2 and 4 yr olds. The floor to ceiling windows were appealing and this hotel has obviously been renovated recently. I would like to come back when the outdoor pool is open as it looked nice.”

Apr 28, 2008 by Luis from Garnerville, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location.
• Dirty floor, pubic hair in the bathroom, dirty sheets.

“Horrible!”

Apr 28, 2008 by Andrea from Avon, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view of the Inner Harbor was astounding.
• We liked it all.

“This hotel was clean, comfortable and very well located. The staff was friendly and knowledgeable about the area. We didn't encounter any problems and would whole heartedly recommend this hotel to anyone, including travelers with younger children.”

Apr 24, 2008 by Kelly from King George, VA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful/clean hotel in a wonderful/convenient area.
• You could hear everyone in the hotel from the room. Loud hallway late night/early morning.

“The hotel was lovely. There was a line to check in, but that went quickly. The room was very clean and the bed very comfortable. The walls were paper thin, however. We could hear everyone around us. There was lots of noise late into the night (the Yankees were in town), and early in the morning when everyone began checking out (6:30am).”

Apr 24, 2008 by John from Greenfield, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[6]

• Nothing.
• Hotel was very run down looking not what I expected from Hyatt.

“While I understood that special requests like a King bed were not guaranteed, I did expect a room with a bed! What we got was a room that looked like a half renovated meeting room with a stained carpet and pull out sofa bed. I don't know if you've ever sleep on a sofa bed, but I'd sooner have slept on the floor, and I might have except the floor was dirty. The Hotel was able to re-book us at a different hotel about 5 city blocks away in a section of the city that was not nearly as nice as the Hyatt's harbor side location.”

Apr 23, 2008 by Pam from Beachwood, NJ
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[10]

• The location was great for our needs. It was only a couple blocks from Camden Yards. Nice view of the Inner Harbor.
• We did not feel that it was a 4 star hotel as we had to sleep on a sofa bed.

“When we arrived, they did not have a room with 2 beds. The concierge said that they had a room with a queen size bed. This was okay with us. When we got to the first room, it was already occupied and the door was bolted. I went to the lobby and they gave us a different room. This room didn't have a bed at all. It had a sofa bed that needed to be opened up. I didn't feel that this was what should be available in a 4 star hotel.”

Apr 23, 2008 by Cherie from New York, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[10]

• They addressed problems immediately.
• Other guests.

“The staff was very friendly, and when we had a problem they addressed it immediately.”

Apr 23, 2008 by Jennifer from Phillipsburg, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and amenities.
• Elevator service was horrible.

“The hotel was two blocks from Camden Yards, the staff was great and the rooms were very nice. The elevator service was bad (waited 20 minutes for an elevator). There were even elderly people taking the stairs due to the long wait.”

Apr 23, 2008 by Eric from Washington, DC
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[9]

• Location.
• Horrible view, loud at night, amenities missing from the room upon arrival (soap, glasses, etc.)

“They easily gave us the worst view in the hotel. Given the hotel's design, there could not be more than two or three rooms with as horrible a view. It was loud at night as people were yelling in the halls, banging on doors, etc and the walls were paper thin.”

Apr 23, 2008 by Eric from Fawn Grove, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The ease of checking in, the friendly staff and how clean it was.
• You had to pay additional for parking. It was $27 for overnight.

“The staff was out of the way friendly. Checking in and out were easy and fast. The whole hotel was clean and airy.”

Apr 17, 2008 by Patricia from Haddonfield, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• Location.
• Size and elevator access.

“It met our needs but was Crawling with Cheerleaders who were there for a competition. Made it noisy and crowded.”

Apr 2, 2008 by Shana from Springfield, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, Convenient location to Inner Harbor Attractions, Great View.
• Parking was way too expensive. We were on a lower level, so we heard a lot of street noise.

“Lovely hotel. Very close to many Inner Harbor attractions. Harbor view rooms have a great view, but the lower level rooms have a lot of street noise. We would stay at this hotel again if we could find cheaper parking. $27.00 a night is way too expensive for what you are paying per night.”

Mar 23, 2008 by Bob from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was very good for our purposes.
• Parking was expensive and there was no real explanation of 'in and out' privileges.

“Overall stay was quite satisfactory. I would say the previous stay was better.”

Mar 20, 2008 by Steve from Oceanview, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• The people that worked valet, very helpful.
• People at all font desks.

“It is not worth it.”

Mar 17, 2008 by Jeffrey from Brea, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room layout.
• Too hard of a mattress, very uncomfortable.

“Very convenient to harbor/downtown commercial area. Clean, well appointed room. Mattress was not comfortable despite hotel's enthusiasm about "selling it" to their guests along with everything else in the room. If you don't sleep well it doesn't matter how nice the room looks.”

Mar 5, 2008 by Nancy from Urbana, IL
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[9]

• Location, view, comfortable beds, modern appeal.
• Only one chair in the room, they would not fix. Hall smells, bad fragrances. Parking out of sight.

“Staff are friendly but we really had to prod them to get us another room because we were near the bar dining area and the noise was terrible. We also requested a second chair for the room so we could enjoy aperitifs and a view, but they did not accommodate. Still, the location was great and overall quality was exceptional. The food in the hotel was overpriced and parking was abysmal. But, the accommodations were comfortable and modern. And people were extremely pleasant. If you enjoy Baltimore, this will not disappoint.”

Feb 29, 2008 by Janet from Woolwich, ME
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Beautiful room, view and furnishings. Liked the window seats.
• Couldn't get on line. Should be free Internet service. Charged anyway. Room not cleaned well. Breakfast too expensive.

“Great hotel in a great location. For this price, though, Internet service should be free. I couldn't get connected and staff were not helpful. I gave up and waited until I got to the business meetings in another location. Two days without email in my room--not appropriate for a Hyatt! And then I was charged by the service, even though it did not connect!”

Feb 28, 2008 by Arthur from Yorktown Heights, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] •

• Friendly helpful staff.
• Room and bed a bit small.

“Very pleasent hotel with a great location for the convention center and Inner Harbor. Good parking at a fair price. The Bistro 300 restaurent was just perfect for tired travelers who needed easy and good meals. Good staff who solved problems with little trouble. I will return.”

Feb 25, 2008 by Will from Pine Forge, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Lounge.
• Notub$4.00englishmuffin$16.00 breakfast no free internet.

“I will stay here again despite the expensive food. I wish the top floor lounge were open Sunday & Monday. Good overall experience. Repeat customer.”

Feb 21, 2008 by Nicole from Hbg, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, friendly staff, very clean and elegant.
• 27.00 A night to park, no vending machine, everything high priced 4.77 a soda in mini bar.

“I loved the hotel, very clean, nice staff. Beautiful. The only complaints would be 27.00 a night to park, which I feel should be included in price of hotel fee. And the hotel wants you to purchase everything at an outrageous price; the soda in the mini bar was 4.77 for a can? And the mini bar doesnt give you any room for your own items. No vending machines, so if your thirsty you have to purchase or wait to go to the 7 eleven. No DVD player in room so you have to purchase their movies. My husband says thats a rip off, but I guess for the up keep of that beautiful hotel you have to charge up!”

Feb 21, 2008 by Kelly from California, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great getaway, super friendly staff, helpful, fun.
• There was nothing we did not like.

“Hotel was very nice. Short walks to inner harbor, restaurants, fun night life. Great get away with spouse. Rooms very comfortable. Will do this again.”

Jan 25, 2008 by Tara from Middle Island, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Loved the location.
• No bath tub! Very disappointing.

“Really wonderful place to stay. Location, location, location! The only down side is there is no tub in the room. Great workout facilities. Too bad the outdoor track and Pieces Bar had limited seasonal hours.”

Jan 5, 2008 by Paul from Baltimore, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Close proximity to Baltimore's Inner Harbor.
• Minifridge can't be used for personal items.

“Welcoming tourist hotel in close proximity to Baltimore's Inner Harbor. Newly renovated rooms feature comfortable bed linens and flat panel TVs.”

Jan 4, 2008 by Anthony from Gloucester, VA
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[8]

• The water view was very pleasing for the New Year.
• Rooms were smaller than average. Elevators were very uncomfortable. Absence of staff.

“We (my girlfriend and I) stayed at this hotel for the New Year. On check-in, the hotel clerk gave us a water view room. The room had an excellent view for the money. Hotel parking was very expensive (26/36 dollars) so I'd suggest looking for a private lot to park in during your stay. While the room description includes a fridge, the one supplied in the room is stocked with hotel goods complete with automatic sensors that bill you if you move the contents. Paying an additional 25.00 for your own fridge is extreme. The location is good, but a true four star hotel should be more accommodating to its guests. If you cannot find a boutique hotel, I would suggest staying here as an alternate.”

1 of 1 people found this review helpful.

Jan 4, 2008 by Theresa from Millsboro, DE
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• I liked the bathroom design.
• Our bed was positioned so that when the guest in the next room used the bathroom, the flushing sound was as if the toilet was next to my head.

“The hotel was nice. The rooms are nicely decorated. The bed is very comfortable. However, the parking and the food was overpriced. They need to place the bathrooms away from adjoining walls. I did not like hearing the flushing noise near my head as I tried to sleep.”

Jan 1, 2008 by Glenn from Ambler, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean, newly renovated rooms.
• Left a camera charger in room and they would not return my calls so I could get it back!

“Everything was great except check-in and check out was slow only 1 person working desk. They would not return my calls for a charger I left in the room!”

Dec 12, 2007 by Paul from Mount Airy, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The large, flat screen TV and luxury bath were excellent features. Great location as well.
• The first room we checked into smelled very bad. The staff quickly gave us an alternate room that was very nice.

“The location of the Hyatt is perfect for visiting all the sites at the inner harbor, as well as shopping and dining. The rooms are spacious and comfortable. We especially enjoyed the large, flat screen TV and the luxury bath in our room. We were unable to enjoy the Pisces Lounge because of a private party, but heard that the view of Downtown Baltimore is second to none. We would absolutely stay at the Hyatt again.”

Dec 11, 2007 by Colleen from Frostburg, MD
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenience to Downtown, harbor place.
• Over rated this was not a 4 star hotel in my opinion.

“Highly overrated as a 4 star hotel; my view was of the lower rooftop; the hallways were noisy; the room was average, at best.”

Dec 5, 2007 by Steve from Hoboken, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very close to stadium and harbor area.
• No pool during winter months.

“Overall its what I expected from a Downtown Hyatt. The food was sub par and the bar was small but attractive and the staff was quite pleasant.”

Nov 22, 2007 by Kathleen from Haddon Heights, NJ
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• The bed linens were beautiful and the beds very comfortable. The location was excellent for us.
• There was some minor floor trash when we arrived. The room was a slight bit small.

“The service at this hotel was accommodating. The room was aesthetically pleasing yet a bit small. The views from our room and the hotel in general were great. The food was overpriced for the quality and presentation ($9 for a bowl of soup without even a small piece of bread or crackers). Despite any negatives, though, our family enjoyed our time at the hotel.”