User Reviews for Sheraton Inner Harbor Hotel

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Oct 18, 2007 by Brooke from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location was great, access via skywalk. The rooms were very clean & well maintained. Flat screen TV was nice.
• No fan in bathroom. Did not have complimentary breakfast.

“The location was great, with access to inner harbor via skyline & other areas within walking distance. The rooms were nice & very clean. The bathroom, however, should have a ventilation fan. Complimentary breakfast would have been a nice touch.”

Oct 17, 2007 by Kimberly from Newport News, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location. Great view.
• Weren't thrilled with the in hotel dining options, but there are so many great restaurants nearby that this wasn't really an issue.

“Great location. Easy walk to the inner harbor, Camden yards, Lexington market.”

Oct 17, 2007 by Evan from Huntingdon, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were very comfortable, even the roll away!

“Right place, stylish and comfortable rooms, very helpful and attentive staff, even parking attendants. Really enjoyed ourselves.”

Oct 15, 2007 by Tracey from Jackson, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[8]

• Convenience to necessary locations.
• Not ADA compliant, poor handicap accessibility.

“This hotel stated it was ADA compliant. It was not. Despite numerous calls to the hotel confirming the need for handicap accessible room, the bathroom facility was too small for a person with crutches or a wheelchair to access. The toilet was too low for ADA compliance. The staff tried to help, but when handicap facilities are needed and the hotel states they are compliant for handicapped persons, it is frustrating to find yourself not able to meet the needs of the person you are bringing to the hotel.”

Oct 14, 2007 by Donald from Moreno Valley, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] •

• The staff was most helpful.
• The price of water in the rooms.

“I was very pleased and will stay at this hotel chain again.”

Oct 1, 2007 by Betsy from Baltimore, MD
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[5]

• Quiet.
• 20 parking fee not mentioned.

“Carpet was stained. It had two beds and I only wanted one kind size bed. I had to pay twenty dollars to park when I was staying In the hotel. It was really ridiculous.”

Sep 30, 2007 by Shalonda from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The location.
• For the regular rate of the hotel It should have a refrigerator.

“The hotel and Its staff were very nice I felt the parking rate was a bit expensive for the guest; however It Is centrally located and therefore much cheaper than was available to the public.”

Sep 27, 2007 by Harry from St Johns, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and the hotel were very clean and the staff was great!
• Nothing was wrong.

“Very clean, friendly staff, great location would highly recommend.”

Sep 23, 2007 by Dominic from Berwyn, PA
Overall Rating: 1
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to business & downtown.
• Parking facility.

“Parking garage: my autos rear passenger window was smashed into splinters on the evening 9/19/07 either by vandals or thieves. Police report was made. Security at garage is poor.”

Sep 20, 2007 by John from Bricktown, NJ
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[10]

• Great location for the price. Wow!
• Room needed to be cleaned better.

“Great location to the inner harbor and PSI net (Camden yards). Hotel was great and for the price; it sure had the wow factor.”

Sep 19, 2007 by Shelli from Tampa, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds, excellent location in the inner harbor.
• Parking at the hotel is $20 per day.

“Great hotel! Would definitely stay there again.”

Sep 10, 2007 by Adam from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff were great, clean room, very positive experience.
• Any complaint would be nit-picking.

“Close to the harbor and Camden yards, the subway is nearby and you can get to the inner harbor quickly from this hotel. Water taxis are fun way to get around to other neighborhoods. The staff was eager to help from the moment our cab arrived. Very pleased we ended up at this hotel. Great staff and nothing wrong with the rooms or accommodations.”

Sep 8, 2007 by Mindy from Stamford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Within walking distance of the Inner Harbor shopping and restaurants.
• I had to pay for parking in the hotel garage.

“Very nice hotel. Nice staff that was willing to assist with questions and requests. Room was clean and spacious. Enjoyed my stay.”

1 of 1 people found this review helpful.

Sep 5, 2007 by Suzanne from Montpelier, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Proximity to the inner harbor and convention center.
• Difficult to find front entrance via vehicle.

“Overall wonderful stay. Met all my needs. Easy to get to the convention center and inner harbor.”

1 of 1 people found this review helpful.

Aug 30, 2007 by Kris from Harrisonburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location.
• Not enough people working desk at check in.

“Nice facility, friendly staff great location.”

Aug 22, 2007 by Dave from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Staff was very helpful.
• Charges for parking and internet were way too high. Pool too small.

“Overall, the Sheraton inner harbor was a nice hotel. Conveniently located within a very short walk of the harbor and other attractions. In some ways, the hotel was too nice for the Baltimore area.”

Aug 21, 2007 by Kate from Atascadero, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Proximity to Inner harbor.
• Indoor pool.

“Average room accommodations.”

Aug 20, 2007 by Dj from Glen Allen, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice hotel, reasonable parking and walking distance to everything.
• The view, I was on a low floor not really facing anything.

“It was great I would stay there again. We loved it!”

Aug 14, 2007 by Page from Wilmington, NC
Overall Rating: 8
Cleanliness:[5] • Staff:[4] • Location:[10]

• The view and the location were great.
• The desk staff I dealt with was condescending and not helpful.

“My husband, 8 year old son and I were in Baltimore for one night. We loved the location and could walk to the Aquarium, inner harbor and Camden Yards. The valet staffs were great! Our room had an air conditioning leak that soaked the floor in the foyer and the room smelled a little musty-moldy. I informed a gentleman at the front desk and he assured us it would be taken care of (wet-vac or something) but it was not. When we checked out I told him nobody ever came and he apologized but seem bothered by me. The room was otherwise great with a beautiful view. I would stay at this hotel again, just not in that room. Wait-staff friendly but slow.”

1 of 1 people found this review helpful.

Jul 30, 2007 by Cindy from Fullerton, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[9]

• The location was right down in the inner harbor area and it was easy to get to.
• The hallways and public areas were pretty beat up and stained.

“Needs a complete refurbishing job.”

Jul 29, 2007 by Betty from Amherst, NY
Overall Rating: 8
Cleanliness:[3] • Staff:[5] • Location:[10]

• Location.
• Our room was not very clean upon arrival, nor was it cleaned well during our stay.

“Great location. Between walking and the water taxi, we never needed to use our car. The room was not cleaned well, both upon initial check-in and during our stay. There was lipstick stains on the rug, on the Sheraton pillow, on the bathroom counter, and the lampshade was obviously stained. When we reported the problem, we were handed a new pillowcase to change ourselves.”

Jul 25, 2007 by Mark from Las Vegas, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location, friendly staff, clean.
• Garage elevators.

“The staff members met all our requests and were very helpful. Location to inner harbor was an easy walk. Very good experience overall.”

Jul 16, 2007 by Jennifer from North Olmsted, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The beds were very comfortable.
• I did not like the fact that the rooms were smoke free, the pool was the size of a hot tub, and the staff was condescending.

“The beds were comfortable, but the hotel, location, and rooms/amenities did not fit into the 3/4-star category, but the prices reflected the rating.”

Jul 12, 2007 by Jan from Centreville, VA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was convenient for us.
• No in-room dining available after 11pm. The sink made funny noises after use.

“The hotel wasn't quite what I expected. The elevators were very slow. The rooms were not very sound proof and people in the halls woke us up. The noises made from the sink every time it was used was very irritating.”

Jul 5, 2007 by Jim from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great location. Short walk to Inner Harbor and Camden Yards.
• Exorbitant parking fees.

“When I had to use the Internet to file an article late at night, the staff set me up in the business office and refused to charge me. That was cool.”

Jul 4, 2007 by Eric from Tustin, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[10]

• Close to Camden Yards.
• No smoking in any rooms.

“Their message statement is that you will feel right at home in their hotel. I tried to order a smoking room, and they have none. I smoke in my own home, and while at the hotel, I definitely didn't feel like I was at home.”

Jul 1, 2007 by Bob from Scranton, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• It was very close to all area attractions.
• No refrigerator in the room.

“Its in a great spot for quick access to all the major attractions, and the staff is very friendly, and very helpful.”

Jun 22, 2007 by Matt from New Hope, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• I enjoyed looking out over the city from my window.
• Expensive parking!

“The hotel was comfortable and relatively upscale. Bedding looked a bit lumpy, but I couldn't tell once I hit the sheets! An 8-block walks to the entertainment district.”

Jun 14, 2007 by Linda from Hummelstown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The convenience of being able to walk to everything.
• Thin walls.

“This is a great place to stay. It was clean had friendly staff and the best thing was being able to park in the garage and never have to move the car until checkout. Because you were in walking distance of the attractions in Inner Harbor.”

Jun 6, 2007 by Allan from Creve Coeur, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Amazing location.
• Rooms could be noisy.

“Amazing location and quality rooms. Internet was not free, however, and at times we could hear a lot of noise from other rooms.”

Jun 6, 2007 by Roger from Fort Dix, NJ
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[6]

• Easy to find.
• I did not like the room that I was given.

“The hotel I am sure is doing great business due to location and demand, but for me it was not what I was expecting and the room I was given was not what I was expecting. Just not for me.”

May 31, 2007 by Terry from Westville, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location and it was nice.
• The fitness center Hilton.

“Very nice. Closest to the ballpark. Clean, friendly staff. I would highly recommend.”

May 24, 2007 by Mary from Reno, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location.
• Pool.

“I loved the location. The staff was not very helpful. I wanted real help and not just what they were paid to say. A real recommendation of where to eat not where they would get a free meal for sending us. The staff had their hand out for a tip at every turn.”

May 21, 2007 by Dee from Milwaukee, WI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• It was downtown in walking distance to a lot of sites.
• The room was small it was not as luxurious as it was hyped up to be.

“I had a better stay. This room was small, was not very detailed and clean as I had expected.”

May 2, 2007 by Lori from Frostburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very easy to get to.
• The sweet sleeper bed didn't seem as comfortable as usual.

“We loved the location of this hotel- it was very easy to get to, and it was an easy walk to the Inner Harbor. The room was very clean and nice, but the Sweet Sleeper bed didn't seem as comfortable as we're used to in Sheraton Hotels.”

Apr 26, 2007 by James from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room is nice and clean.
• Lack of bakery cafe.

“Excellent location at inner harbor. Walking distance to everything.”

Apr 19, 2007 by Sharon from Blackwood, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• We will be staying at the Sheraton again.
• No fan in bathroom.

“Location couldn't be better. Staff helpful and considerate. View very nice.”

Apr 10, 2007 by Terry from Carlisle, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was convenient to the inner harbor.
• We didn't receive a bill under our door to checkout.

“It was a good hotel, which met all of our expectations. The rooms were neat and clean with adequate room and amenities to make our stay enjoyable. The location was very convenient to the inner harbor, Camden yards and the attractions in those areas.”

Mar 14, 2007 by Nick from Bethesda, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location and view.
• Bathroom faucet and noisy drain.

“Wonderfully located by the convention center and inner harbor. Friendly staff. Nice harbor view from many rooms.”

Feb 14, 2007 by Benjamin from Gaithersburg, MD
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[10]

• Location to the inner harbor.
• Old - needs renovations!

“I can tell that this hotel is not managed properly. I checked in around 3pm. As I went to my room, I saw several dirty trays on the floor. I left my room to get dinner around 7.30pm and the trays were still there! Very un-attractive.”

Feb 6, 2007 by Brian from Lancaster, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Best location for inner harbor.
• Parking a total rip-off.

“Location, location, location can't say enough about that. Nice hotel no real complaints. ”

Jan 24, 2007 by Gordo T. from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in good physical condition and had everything we needed.
• There was saw dust or grit on the bathroom vanity top.

“Good location. Polished and attentive staff. Good material condition. Great view of the city.”

Jan 19, 2007 by Harry from Brooklyn, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[9]

• Staff very helpful with an item I left behind.
• Room was not as clean or neat-looking as I¿d like.

“Decent hotel in good location near Baltimore¿s inner harbor. Staff was friendly, but not consistently professional--bellmen watching TV in lobby, shouting to each other, etc. Hotel is non-smoking, but first room I was given smelled heavily of cigarettes. The bed type I requested wasn't available. The second room, which I stayed in, had dirt or mildew on the bottom of the shower curtain, and one of the two beds was made sloppily. The one very positive part of my stay actually happened afterwards, when I realized I¿d left my laptop computer in the room. I called several hours after leaving, and the staff that I spoke with was friendly and helpful. My laptop had been secured and it was shipped to me the next day, and arrived safely.”

Jan 18, 2007 by Patrick from Hatfield, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very clean, good service, and convenient.
• Bathroom on the small side.

“The valet service was a bit slow, but the rest of the stay was worth the 'wait.' the rooms are clean, spacious, and tastefully decorated, with a great view of either the harbor, or the city skyline.”

Nov 1, 2006 by John from Staten Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service and friendliness of the staff.
• Service in the restaurant was slow.

“The staff went out of its way to be helpful. They were always pleasant and friendly. The room was spacious and clean.”

Oct 21, 2006 by Howard from Cheverly, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The concierge service was great.
• We were not given the best available room at first.

“Overall we enjoyed our stay at the Sheraton. We had a great view and good location at the Inner Harbor. The walls could use a little sound proofing. But, the concierge service is tops.”

Sep 27, 2006 by Brittany from Irwin, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location with a great view; upscale room from other hotels I've been to.
• There was nothing I didn't like about this hotel.

“The staff was very helpful. The room was in excellent condition. Great location- within walking distance of the inner harbor and the stadiums. Parking garage attached. I would definitely recommend the Sheraton to anyone!”

Aug 26, 2006 by Kathy from South Deerfield, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• It had class, was clean, the people were friendly and accommodating.
• Not much.

“This is an excellent hotel with good access to the inner harbor. Beds were very comfortable with down comforters and down pillows.”

Aug 11, 2006 by John from Clarksburg, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to downtown attractions.
• Morning coffee to go is always a pain in the neck to get, the coffee station is not and never has been user friendly.

“The staff was very helpful and friendly. The pool is very small and shallow for older children.”

Aug 3, 2006 by Gary from Bristol, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location to ball field.
• Plumbing.

“Location to Camden Yards and the Inner Harbor are key pluses. Staff went out of their way to get my two booked rooms together on the same floor. Rooms where clean. Minuses plumbing noisy and toilet required holding the handle down for several seconds to flush.”