User Reviews for Sheraton Inner Harbor Hotel

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Aug 14, 2007 by Page from Wilmington, NC
Overall Rating: 8
Cleanliness:[5] • Staff:[4] • Location:[10]

• The view and the location were great.
• The desk staff I dealt with was condescending and not helpful.

“My husband, 8 year old son and I were in Baltimore for one night. We loved the location and could walk to the Aquarium, inner harbor and Camden Yards. The valet staffs were great! Our room had an air conditioning leak that soaked the floor in the foyer and the room smelled a little musty-moldy. I informed a gentleman at the front desk and he assured us it would be taken care of (wet-vac or something) but it was not. When we checked out I told him nobody ever came and he apologized but seem bothered by me. The room was otherwise great with a beautiful view. I would stay at this hotel again, just not in that room. Wait-staff friendly but slow.”

1 of 1 people found this review helpful.

Jul 30, 2007 by Cindy from Fullerton, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[9]

• The location was right down in the inner harbor area and it was easy to get to.
• The hallways and public areas were pretty beat up and stained.

“Needs a complete refurbishing job.”

Jul 29, 2007 by Betty from Amherst, NY
Overall Rating: 8
Cleanliness:[3] • Staff:[5] • Location:[10]

• Location.
• Our room was not very clean upon arrival, nor was it cleaned well during our stay.

“Great location. Between walking and the water taxi, we never needed to use our car. The room was not cleaned well, both upon initial check-in and during our stay. There was lipstick stains on the rug, on the Sheraton pillow, on the bathroom counter, and the lampshade was obviously stained. When we reported the problem, we were handed a new pillowcase to change ourselves.”

Jul 25, 2007 by Mark from Las Vegas, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location, friendly staff, clean.
• Garage elevators.

“The staff members met all our requests and were very helpful. Location to inner harbor was an easy walk. Very good experience overall.”

Jul 16, 2007 by Jennifer from North Olmsted, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The beds were very comfortable.
• I did not like the fact that the rooms were smoke free, the pool was the size of a hot tub, and the staff was condescending.

“The beds were comfortable, but the hotel, location, and rooms/amenities did not fit into the 3/4-star category, but the prices reflected the rating.”

Jul 12, 2007 by Jan from Centreville, VA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was convenient for us.
• No in-room dining available after 11pm. The sink made funny noises after use.

“The hotel wasn't quite what I expected. The elevators were very slow. The rooms were not very sound proof and people in the halls woke us up. The noises made from the sink every time it was used was very irritating.”

Jul 5, 2007 by Jim from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great location. Short walk to Inner Harbor and Camden Yards.
• Exorbitant parking fees.

“When I had to use the Internet to file an article late at night, the staff set me up in the business office and refused to charge me. That was cool.”

Jul 4, 2007 by Eric from Tustin, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[10]

• Close to Camden Yards.
• No smoking in any rooms.

“Their message statement is that you will feel right at home in their hotel. I tried to order a smoking room, and they have none. I smoke in my own home, and while at the hotel, I definitely didn't feel like I was at home.”

Jul 1, 2007 by Bob from Scranton, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• It was very close to all area attractions.
• No refrigerator in the room.

“Its in a great spot for quick access to all the major attractions, and the staff is very friendly, and very helpful.”

Jun 22, 2007 by Matt from New Hope, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• I enjoyed looking out over the city from my window.
• Expensive parking!

“The hotel was comfortable and relatively upscale. Bedding looked a bit lumpy, but I couldn't tell once I hit the sheets! An 8-block walks to the entertainment district.”

Jun 14, 2007 by Linda from Hummelstown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The convenience of being able to walk to everything.
• Thin walls.

“This is a great place to stay. It was clean had friendly staff and the best thing was being able to park in the garage and never have to move the car until checkout. Because you were in walking distance of the attractions in Inner Harbor.”

Jun 6, 2007 by Allan from Creve Coeur, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Amazing location.
• Rooms could be noisy.

“Amazing location and quality rooms. Internet was not free, however, and at times we could hear a lot of noise from other rooms.”

Jun 6, 2007 by Roger from Fort Dix, NJ
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[6]

• Easy to find.
• I did not like the room that I was given.

“The hotel I am sure is doing great business due to location and demand, but for me it was not what I was expecting and the room I was given was not what I was expecting. Just not for me.”

May 31, 2007 by Terry from Westville, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location and it was nice.
• The fitness center Hilton.

“Very nice. Closest to the ballpark. Clean, friendly staff. I would highly recommend.”

May 24, 2007 by Mary from Reno, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location.
• Pool.

“I loved the location. The staff was not very helpful. I wanted real help and not just what they were paid to say. A real recommendation of where to eat not where they would get a free meal for sending us. The staff had their hand out for a tip at every turn.”

May 21, 2007 by Dee from Milwaukee, WI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• It was downtown in walking distance to a lot of sites.
• The room was small it was not as luxurious as it was hyped up to be.

“I had a better stay. This room was small, was not very detailed and clean as I had expected.”

May 2, 2007 by Lori from Frostburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very easy to get to.
• The sweet sleeper bed didn't seem as comfortable as usual.

“We loved the location of this hotel- it was very easy to get to, and it was an easy walk to the Inner Harbor. The room was very clean and nice, but the Sweet Sleeper bed didn't seem as comfortable as we're used to in Sheraton Hotels.”

Apr 26, 2007 by James from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room is nice and clean.
• Lack of bakery cafe.

“Excellent location at inner harbor. Walking distance to everything.”

Apr 19, 2007 by Sharon from Blackwood, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• We will be staying at the Sheraton again.
• No fan in bathroom.

“Location couldn't be better. Staff helpful and considerate. View very nice.”

Apr 10, 2007 by Terry from Carlisle, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was convenient to the inner harbor.
• We didn't receive a bill under our door to checkout.

“It was a good hotel, which met all of our expectations. The rooms were neat and clean with adequate room and amenities to make our stay enjoyable. The location was very convenient to the inner harbor, Camden yards and the attractions in those areas.”

Mar 14, 2007 by Nick from Bethesda, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location and view.
• Bathroom faucet and noisy drain.

“Wonderfully located by the convention center and inner harbor. Friendly staff. Nice harbor view from many rooms.”

Feb 14, 2007 by Benjamin from Gaithersburg, MD
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[10]

• Location to the inner harbor.
• Old - needs renovations!

“I can tell that this hotel is not managed properly. I checked in around 3pm. As I went to my room, I saw several dirty trays on the floor. I left my room to get dinner around 7.30pm and the trays were still there! Very un-attractive.”

Feb 6, 2007 by Brian from Lancaster, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• Best location for inner harbor.
• Parking a total rip-off.

“Location, location, location can't say enough about that. Nice hotel no real complaints. ”

Jan 24, 2007 by Gordo T. from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in good physical condition and had everything we needed.
• There was saw dust or grit on the bathroom vanity top.

“Good location. Polished and attentive staff. Good material condition. Great view of the city.”

Jan 19, 2007 by Harry from Brooklyn, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[9]

• Staff very helpful with an item I left behind.
• Room was not as clean or neat-looking as I¿d like.

“Decent hotel in good location near Baltimore¿s inner harbor. Staff was friendly, but not consistently professional--bellmen watching TV in lobby, shouting to each other, etc. Hotel is non-smoking, but first room I was given smelled heavily of cigarettes. The bed type I requested wasn't available. The second room, which I stayed in, had dirt or mildew on the bottom of the shower curtain, and one of the two beds was made sloppily. The one very positive part of my stay actually happened afterwards, when I realized I¿d left my laptop computer in the room. I called several hours after leaving, and the staff that I spoke with was friendly and helpful. My laptop had been secured and it was shipped to me the next day, and arrived safely.”

Jan 18, 2007 by Patrick from Hatfield, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very clean, good service, and convenient.
• Bathroom on the small side.

“The valet service was a bit slow, but the rest of the stay was worth the 'wait.' the rooms are clean, spacious, and tastefully decorated, with a great view of either the harbor, or the city skyline.”

Nov 1, 2006 by John from Staten Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service and friendliness of the staff.
• Service in the restaurant was slow.

“The staff went out of its way to be helpful. They were always pleasant and friendly. The room was spacious and clean.”

Oct 21, 2006 by Howard from Cheverly, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The concierge service was great.
• We were not given the best available room at first.

“Overall we enjoyed our stay at the Sheraton. We had a great view and good location at the Inner Harbor. The walls could use a little sound proofing. But, the concierge service is tops.”

Sep 27, 2006 by Brittany from Irwin, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location with a great view; upscale room from other hotels I've been to.
• There was nothing I didn't like about this hotel.

“The staff was very helpful. The room was in excellent condition. Great location- within walking distance of the inner harbor and the stadiums. Parking garage attached. I would definitely recommend the Sheraton to anyone!”

Aug 26, 2006 by Kathy from South Deerfield, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• It had class, was clean, the people were friendly and accommodating.
• Not much.

“This is an excellent hotel with good access to the inner harbor. Beds were very comfortable with down comforters and down pillows.”

Aug 11, 2006 by John from Clarksburg, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to downtown attractions.
• Morning coffee to go is always a pain in the neck to get, the coffee station is not and never has been user friendly.

“The staff was very helpful and friendly. The pool is very small and shallow for older children.”

Aug 3, 2006 by Gary from Bristol, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location to ball field.
• Plumbing.

“Location to Camden Yards and the Inner Harbor are key pluses. Staff went out of their way to get my two booked rooms together on the same floor. Rooms where clean. Minuses plumbing noisy and toilet required holding the handle down for several seconds to flush.”

Aug 2, 2006 by Harriet from Hightstown, NJ
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[10]

• Convenience.
• Couldn't Check in at The Time Published/Long Waits.

“I liked the Hotel, Hated the Service and lack of services for basics like having the Oriole Grill ready to serve lunch when you can't check in at the specified 3 pm check-in time. Although very convenient to Camden Yards, I'd think three times before going back because of their lack of care. No Management in site and I asked!”

Jul 29, 2006 by Debra from Cornelius, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was spacious and had a great view of Harbor place.
• Would have loved to have stayed longer, but room and parking were a little pricey.

“The room was very spacious with a great view of the harbor. The hotel was very clean and easy to get to, conveniently located to many of Baltimore's favorite attractions. I would have loved to stayed longer but the room and parking were a little pricey for me.”

Jul 27, 2006 by Maryanne from Honeoye Falls, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great hotel right near the Inner Harbor shops and restaurants!
• We called concierge for help twice (after business hours), and got a front desk person who was unable to assist both times.

“I went to the Sheraton for a girls long weekend away, and we had a great time! The hotel staff were generally helpful, and the room was very nice. The best part of the hotel is that it is so close to the Inner Harbor, once we parked the car, we didn't need it again until it was time to go home! When we left all we owed was $20/night for parking (which was the average price in the area). ”

Jun 27, 2006 by George from Upper Darby, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• In and out parking at a decent price.
• The air conditioning system was a little slow.

“Excellent service, excellent location.”

Jun 22, 2006 by Dean from Milmont Park, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The hotel had a wonderful breakfast that even my three year old daughter enjoyed. The pillows were very comfortable .
• The pool on the second night of our stay was not as clean as I would have liked.

“The hotel was very close to all the attractions that we were interested in going to. The staff were very courteous and attentive. The wait staff were extremely quick during our breakfast. The room was clean and very comfy”

Jun 15, 2006 by Kenn from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, cleanliness, and quality.
• Cost for parking and having to validate your parking ticket at front desk each time you come and go.

“Very nice, but be like every other major hotel and allow your room key card to activate parking gate until you check out.”

Jun 14, 2006 by Ed from Conestoga, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[9]

• Location to attractions.
• Room reeked of smoke - marked non-smoking.

“Overall, not a good showing for the Sheraton brand. I would expect much more from that level of hotel. The room A/C was malfunctioning and woke us up throughout the night and the restaurant manager was rude.”

Jun 7, 2006 by Bob from Scranton, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, and close to all attractions.
• No microwave in room, and small fridge.

“Great hotel, with a great staff, that is right in the middle of all the attractions of the Baltimore Harbor.”

Jun 6, 2006 by Patty from New Britain, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean bathrooms and great location.
• Thin walls and small pool.

“I was very pleased with our stay in Baltimore at the Sheraton. Our room overlooked Camden Yards and it was just a quick walk to see the game. Staff was nice and friendly, although the Concierge must have been new because he couldn't tell us how to get to Little Italy for dinner.”

Jun 5, 2006 by Richelle from New Kingstown, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Price
• Lighting was very dim.

“Great for the price but wouldn't be worth regular price.”

Jun 4, 2006 by Joseph from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to everything in Baltimore.
• Paying $20 per night for parking.

“We were very well treated and the hotel was close to Camden Yards, the B&O Railroad Museum, the Sports Legend Museum, and the Babe Ruth Museum as well as the entire Inner Harbor Area. A great find.”

May 31, 2006 by Wayne from Rutherford, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and the price was excellent.
• Parking --$ 20.00 a day per vehicle.

“Service was excellent, the rooms were clean, 5 pillows per bed ,you had complete control of the heat and the AC. Free U.S.A. Today News Paper, free apples in the Main Desk Area. Nice clean pool area . Taxi service right at the front door waiting. The only objectionable item was the $ 20.00 a day parking. I don't recall seeing it in the brochure , it should be mentioned , as it raises the rate of the rooms.”

May 30, 2006 by Lee from Carlisle, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Close to Inner Harbor.
• Pay to park, no breakfast.

“Everything in Inner Harbor is expensive, and the Sheraton is no exception. $20 to park, $3 for a bottle of water, no breakfast. I'd stay there again if I had to. Make sure your room is as far away from the elevators as possible. The other guests have no respect.”

May 20, 2006 by Betsy from South Portland, ME
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[10]

• Location and harbor view.
• Room was small, bed uncomfortable, food horrific.

“The room was very small, the bed was very uncomfortable. Ordered a salad from room service and half of the ingredients were missing.”

May 19, 2006 by Lynn from Gill, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great, room was roomy, beds were very comfortable.
• Orioles Grille wasn't open after Orioles game (ironic).

“The Sheraton Inner Harbor in Baltimore has an ideal location - - just two blocks from the Inner Harbor and two blocks from Camden Yards. Rooms were well furnished, clean and comfortable. I would definitely stay here again.”

May 19, 2006 by Kerry from Farmington, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location of this hotel to everything in and around the Inner Harbor was excellent.
• No shuttle to/from the airport.

“The Sheraton Inner Harbor is located within a 5 - 10 minute walk of all sights and activities in the Baltimore Inner Harbor area. It is also close to the Baltimore Light Rail which takes you further into the city or directly to the airport. The business office was also extremely accommodating in use of their PCs.”

May 15, 2006 by Roxanne from Austin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfortable beds.
• The pool was closed for no apparent reason.

“This hotel was located very close to the inner harbor. The staff were very friendly. The room was clean and comfortable.”

May 3, 2006 by Lori from Decatur, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location between Camden Yards and the Inner Harbor was superb. Harbor view rooms too!

“Excellent staff, great location, clean comfortable rooms. Orioles Bar was fun too.”