User Reviews for Sheraton Inner Harbor Hotel

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Sep 12, 2008 by James from Plantsville, CT
Overall Rating: 3
Cleanliness:[2] • Staff:[2] • Location:[7]

• Location.
• Housekeeping was terrible.

“Valet was terrible and always late. Housekeeping knocked on our door 5 times wanting to clean the room, then the next day they didn't clean the room at all. Hotel staff was not good.”

Sep 8, 2008 by Jennifer W. from Albuquerque, NM
Overall Rating: 7
Cleanliness:[3] • Staff:[8] • Location:[10]

• Nice flat screen TV.
• Room was dirty. Trash throughout.

“This hotel was in a good location and seems like at one point in time it was 3-star quality. However, now it's dirty and somewhat run down for a 3-star. The room had trash on the floor in multiple places, jewelry in the bathroom. The room was generally nice, but not as nice as most Marriott properties.”

Sep 4, 2008 by Steven from Philadelphia, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[10]

• Great location, safe immediate area.
• Inexperienced staff.

“First given room that was already occupied, new room assigned had two queen beds, asked for one king. Ordered movie, came out too dark to view. Only problems, everything else was great.”

Jul 24, 2008 by Michelle from Shelby Township, MI
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[8]

• I loved the convenience to the Inner Harbor and Camden Yards.
• The service was poor during check-in, the staff gave poor directions on how to get to things.

“The location of the hotel was wonderful. You were within walking distance to the Inner Harbor and Camden Yards. I did not like however that our room was not ready upon arrival and the staff told us they could hold our luggage until 3pm for check-in. When we returned at 3pm our room still was not ready and they had to try and get us a new room. The staff gave poor directions on how to get around and was not helpful in terms of finding us a place to dine late night on a Saturday. Our TV did not work for part of the time during our stay as well.”

Jul 23, 2008 by Mike from Lutz, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• View of the Inner Harbor and walking distance to it.
• Maybe better parking.

“Nice, Great hotel for the price!”

Jun 29, 2008 by Susan B. from Dripping Springs, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location, convenience, cleanliness of room, price, comfortable bed.
• Common areas, doors, windows need cleaning.

“Very convenient to Inner Harbor, convention center, sports arenas and skyway. Room was very clean and comfortable. I was a woman traveling alone with a child and felt very safe my entire visit.”

Jun 5, 2008 by Anne from Lowell, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and helpful.
• Nothing.

“I would recommend this hotel to all my friends and family. It was very comfortable and the staff was extremely friendly.”

May 30, 2008 by John from Hope, RI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• The hotel was very clean.
• Safety out side was a issue.

“The view and location was great. The people that worked there were very helpful.”

May 27, 2008 by Rebecca F. from Hanover, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• Great location.
• Parking was very expensive. Several areas of the room were noticeably dirty.

“The rooms were small, but comfortable. There were a few dirty areas that could have been cleaned better. I would not spend night at this hotel based on the quality and cleanliness of the room.”

May 15, 2008 by Michele from California, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was great for visiting Inner Harbor attractions.
• Unable to control room temperature it was very stuffy and hot!

“I have stayed here before, the location is great for the Inner harbor. The check in staff, door greeter, and Valet attendant were all very pleasant. The room was adequate. I was upset that the toilet was leaking and although the engineer did come promptly to fix the problem, he did clean up the dirty floor water with all of the towels and then threw them in the tub and did not have housekeeping replace them!”

Apr 24, 2008 by Ed from Speonk, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Within walking distance of Downtown (harbor) arena and close to Camden Yard.
• There was no floor lamp near the stuffed chair in the room.

“Clean, comfortable hotel located in the Downtown harbor area within easy walking distance of Camden Yard. Hotel lobby staff very friendly and helpful.”

Apr 8, 2008 by Tracy from Tabernacle, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the location.
• It did not have a frig and the TV didn't work right.

“The Shertan Inner Harbor Baltimore was a very clean and friendly hotel. It did not have a frig or microwave in the room which was a bit disappointing, but the guest services was very friendly and gave us take out menus for various restaurants in the area. This hotel is in a perfect location to spend the day in the Inner Harbor and the guest services even asked if we wanted to store our luggage after checking out!”

Mar 26, 2008 by Jennifer from Allentown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly service. Good for family. Close proximity to family fun.
• There was nothing - it was top notch.

“Very clean, excellent staff, excellent location, very good service-they made us feel like VIP's.”

Mar 20, 2008 by Rose from Chandler, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was perfect! It was within walking distance to public transportation and many fabulous area attractions.
• When asking for a wake-up call, the hotel staff member was rude to me.

“This is an excellent hotel within walking distance to the stadiums, museums, restaurants and convention center of downtown Baltimore. Public transportation via light rail was two blocks away, as was the wonderful Inner Harbor area. The only thing missing from this hotel is a casual, family-friendly, economical eatery on the premises.”

Feb 28, 2008 by Yolanda from Philadelphia, PA
Overall Rating: 4
Cleanliness:[10] • Staff:[8] • Location:[8]

• The rooms.

“Overall the hotel was good.”

Jan 4, 2008 by Mark from North Syracuse, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very close to the inner harbor without being overrun by people.
• A little basic for a town that has a lot of character.

“The Sheraton Inner Harbor is in a great location for anyone looking to check out the Inner Harbor or Falls Point and I would certainly stay there for a Football or Baseball game. There are some other hotels in Baltimore with a little more character, but if comfort, cleanliness and location are important to you, this is an excellent hotel.”

Jan 3, 2008 by Sue from Selinsgrove, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Pay for water in room- should be included.

“Very nice location and the staff were great.”

Nov 15, 2007 by Ken from Sterling Heights, MI
Overall Rating: 9
Staff:[9] • Location:[10]

• Great location.
• Parking was a bit excessive, $20/day.

“Great downtown location. Within 10 miles of BWI. Very close to sports venues. Comfortable beds.”

Nov 6, 2007 by John from Fairplay, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location, location, location!!
• They charged $28 to park at the hotel. This was unexpected. Baltimore has limited parking and left me no other choice.

“Overall, it was a great stay. The staff was knowledgeable of the area and helped with directions. The room was average, good enough for a short stay. However, the room was very noisy on this particular night. There were a lot of doors banging and you could hear guests coming and going throughout the night, and this was well after 1:00 a.m. The parking was another issue. I felt trapped as soon as I pulled into the hotel and was bombarded with the $28 to park.”

Nov 1, 2007 by James from Reston, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Fairly close to inner harbor.
• Climate control in the room was impossible.

“Nice newer, plastic hotel with comfortable rooms, except for impossible climate control. Discounted self parking, although still pricey.”

Oct 24, 2007 by Darby from Stafford, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location was wonderful!
• They did not have a king bed available.

“Overall, it was a wonderful stay.”

Oct 19, 2007 by Michael from New Castle, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Everything was wonderful.
• Nothing.

“I would recommend this hotel to any one wanting a quality place to stay.”

Oct 18, 2007 by Brooke from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location was great, access via skywalk. The rooms were very clean & well maintained. Flat screen TV was nice.
• No fan in bathroom. Did not have complimentary breakfast.

“The location was great, with access to inner harbor via skyline & other areas within walking distance. The rooms were nice & very clean. The bathroom, however, should have a ventilation fan. Complimentary breakfast would have been a nice touch.”

Oct 17, 2007 by Kimberly from Newport News, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location. Great view.
• Weren't thrilled with the in hotel dining options, but there are so many great restaurants nearby that this wasn't really an issue.

“Great location. Easy walk to the inner harbor, Camden yards, Lexington market.”

Oct 17, 2007 by Evan from Huntingdon, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were very comfortable, even the roll away!

“Right place, stylish and comfortable rooms, very helpful and attentive staff, even parking attendants. Really enjoyed ourselves.”

Oct 15, 2007 by Tracey from Jackson, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[8]

• Convenience to necessary locations.
• Not ADA compliant, poor handicap accessibility.

“This hotel stated it was ADA compliant. It was not. Despite numerous calls to the hotel confirming the need for handicap accessible room, the bathroom facility was too small for a person with crutches or a wheelchair to access. The toilet was too low for ADA compliance. The staff tried to help, but when handicap facilities are needed and the hotel states they are compliant for handicapped persons, it is frustrating to find yourself not able to meet the needs of the person you are bringing to the hotel.”

Oct 14, 2007 by Donald from Moreno Valley, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] •

• The staff was most helpful.
• The price of water in the rooms.

“I was very pleased and will stay at this hotel chain again.”

Oct 1, 2007 by Betsy from Baltimore, MD
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[5]

• Quiet.
• 20 parking fee not mentioned.

“Carpet was stained. It had two beds and I only wanted one kind size bed. I had to pay twenty dollars to park when I was staying In the hotel. It was really ridiculous.”

Sep 30, 2007 by Shalonda from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The location.
• For the regular rate of the hotel It should have a refrigerator.

“The hotel and Its staff were very nice I felt the parking rate was a bit expensive for the guest; however It Is centrally located and therefore much cheaper than was available to the public.”

Sep 27, 2007 by Harry from St Johns, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and the hotel were very clean and the staff was great!
• Nothing was wrong.

“Very clean, friendly staff, great location would highly recommend.”

Sep 23, 2007 by Dominic from Berwyn, PA
Overall Rating: 1
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to business & downtown.
• Parking facility.

“Parking garage: my autos rear passenger window was smashed into splinters on the evening 9/19/07 either by vandals or thieves. Police report was made. Security at garage is poor.”

Sep 20, 2007 by John from Bricktown, NJ
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[10]

• Great location for the price. Wow!
• Room needed to be cleaned better.

“Great location to the inner harbor and PSI net (Camden yards). Hotel was great and for the price; it sure had the wow factor.”

Sep 19, 2007 by Shelli from Tampa, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds, excellent location in the inner harbor.
• Parking at the hotel is $20 per day.

“Great hotel! Would definitely stay there again.”

Sep 10, 2007 by Adam from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff were great, clean room, very positive experience.
• Any complaint would be nit-picking.

“Close to the harbor and Camden yards, the subway is nearby and you can get to the inner harbor quickly from this hotel. Water taxis are fun way to get around to other neighborhoods. The staff was eager to help from the moment our cab arrived. Very pleased we ended up at this hotel. Great staff and nothing wrong with the rooms or accommodations.”

Sep 8, 2007 by Mindy from Stamford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Within walking distance of the Inner Harbor shopping and restaurants.
• I had to pay for parking in the hotel garage.

“Very nice hotel. Nice staff that was willing to assist with questions and requests. Room was clean and spacious. Enjoyed my stay.”

1 of 1 people found this review helpful.

Sep 5, 2007 by Suzanne from Montpelier, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Proximity to the inner harbor and convention center.
• Difficult to find front entrance via vehicle.

“Overall wonderful stay. Met all my needs. Easy to get to the convention center and inner harbor.”

1 of 1 people found this review helpful.

Aug 30, 2007 by Kris from Harrisonburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location.
• Not enough people working desk at check in.

“Nice facility, friendly staff great location.”

Aug 22, 2007 by Dave from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Staff was very helpful.
• Charges for parking and internet were way too high. Pool too small.

“Overall, the Sheraton inner harbor was a nice hotel. Conveniently located within a very short walk of the harbor and other attractions. In some ways, the hotel was too nice for the Baltimore area.”

Aug 21, 2007 by Kate from Atascadero, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Proximity to Inner harbor.
• Indoor pool.

“Average room accommodations.”

Aug 20, 2007 by Dj from Glen Allen, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice hotel, reasonable parking and walking distance to everything.
• The view, I was on a low floor not really facing anything.

“It was great I would stay there again. We loved it!”

Aug 14, 2007 by Page from Wilmington, NC
Overall Rating: 8
Cleanliness:[5] • Staff:[4] • Location:[10]

• The view and the location were great.
• The desk staff I dealt with was condescending and not helpful.

“My husband, 8 year old son and I were in Baltimore for one night. We loved the location and could walk to the Aquarium, inner harbor and Camden Yards. The valet staffs were great! Our room had an air conditioning leak that soaked the floor in the foyer and the room smelled a little musty-moldy. I informed a gentleman at the front desk and he assured us it would be taken care of (wet-vac or something) but it was not. When we checked out I told him nobody ever came and he apologized but seem bothered by me. The room was otherwise great with a beautiful view. I would stay at this hotel again, just not in that room. Wait-staff friendly but slow.”

1 of 1 people found this review helpful.

Jul 30, 2007 by Cindy from Fullerton, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[9]

• The location was right down in the inner harbor area and it was easy to get to.
• The hallways and public areas were pretty beat up and stained.

“Needs a complete refurbishing job.”

Jul 29, 2007 by Betty from Amherst, NY
Overall Rating: 8
Cleanliness:[3] • Staff:[5] • Location:[10]

• Location.
• Our room was not very clean upon arrival, nor was it cleaned well during our stay.

“Great location. Between walking and the water taxi, we never needed to use our car. The room was not cleaned well, both upon initial check-in and during our stay. There was lipstick stains on the rug, on the Sheraton pillow, on the bathroom counter, and the lampshade was obviously stained. When we reported the problem, we were handed a new pillowcase to change ourselves.”

Jul 25, 2007 by Mark from Las Vegas, NV
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location, friendly staff, clean.
• Garage elevators.

“The staff members met all our requests and were very helpful. Location to inner harbor was an easy walk. Very good experience overall.”

Jul 16, 2007 by Jennifer from North Olmsted, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The beds were very comfortable.
• I did not like the fact that the rooms were smoke free, the pool was the size of a hot tub, and the staff was condescending.

“The beds were comfortable, but the hotel, location, and rooms/amenities did not fit into the 3/4-star category, but the prices reflected the rating.”

Jul 12, 2007 by Jan from Centreville, VA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was convenient for us.
• No in-room dining available after 11pm. The sink made funny noises after use.

“The hotel wasn't quite what I expected. The elevators were very slow. The rooms were not very sound proof and people in the halls woke us up. The noises made from the sink every time it was used was very irritating.”

Jul 5, 2007 by Jim from Houston, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Great location. Short walk to Inner Harbor and Camden Yards.
• Exorbitant parking fees.

“When I had to use the Internet to file an article late at night, the staff set me up in the business office and refused to charge me. That was cool.”

Jul 4, 2007 by Eric from Tustin, CA
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[10]

• Close to Camden Yards.
• No smoking in any rooms.

“Their message statement is that you will feel right at home in their hotel. I tried to order a smoking room, and they have none. I smoke in my own home, and while at the hotel, I definitely didn't feel like I was at home.”

Jul 1, 2007 by Bob from Scranton, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• It was very close to all area attractions.
• No refrigerator in the room.

“Its in a great spot for quick access to all the major attractions, and the staff is very friendly, and very helpful.”

Jun 22, 2007 by Matt from New Hope, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• I enjoyed looking out over the city from my window.
• Expensive parking!

“The hotel was comfortable and relatively upscale. Bedding looked a bit lumpy, but I couldn't tell once I hit the sheets! An 8-block walks to the entertainment district.”