User Reviews for Holiday Inn Baltimore-Inner Harbor (Dwtn)

Research User Reviews for Holiday Inn Baltimore-Inner Harbor (Dwtn) (141-160 of 232)

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Feb 27, 2008 by Nicole L. from Somerset, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• We enjoyed the indoor pool and sauna, the fitness room and the cafe in the lobby. Also, the location was great-within walking distance to most sights.
• We did not like walking through the parking garage/breezway to get to the pool. Parking was expensive too.

“Staff was extremely friendly and helpful with suggestions for restaurants and nightlife. The room was clean, bathroom was very small. Parking was $18 per day. The pool, sauna and fitness center were clean and supplied with towels.”

Feb 21, 2008 by Lawren from Martinsburg, WV
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the friendly staff and the convenient location to Inner Harbor.
• I asked the girl at the front desk where a good place for breakfast was and she gave bad directions and said she was not from the area.

“Convenient, Quiet, Friendly Staff, Basic Hotel.”

Feb 12, 2008 by Tavares from Chester, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• There was nothing I liked.
• It was dirty, the beds where uncomfortable.

“This is the worst hotel I have ever stayed in and this was horrible. I will continue to use your service but I suggest that you take this hotel off of the list to avoid loosing any customers.”

Feb 2, 2008 by Lee from Owings Mills, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was great having a balcony.
• There was construction a they made you pay for parking and wifi I did not usw.

“The room was ok the TV had a bad picture and could be bigger. The front desk girls were real nice.”

Jan 25, 2008 by Greg from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Décor.
• Bed was too soft.

“Good value for the price I paid.”

Jan 17, 2008 by Miggs from Washington, DC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Central location - walk everywhere - amazing king size bed.
• Construction - dodgy parking lot (and expensive!) - ice machine broken on my floor.

“This hotel exceeded my expectations for a Holiday Inn. The room was huge, spacious, lovely, and fastidiously clean. The king size bed seemed enormous! There was no fridge (and the ice machine on our floor was broken), but the rest of the amenities were totally adequate. Parking in the adjoined lot was an adventure (I might be apprehensive if I were doing it alone), and it was fairly pricey, at $18. All of the front desk staff were polite and efficient, and even gave us a room with a view of Camden Yards and the Inner Harbor. We walked *everywhere* -- Mt. Vernon, 15 minutes; Federal Hill, 20 minutes. Overall, a very positive experience.”

Jan 16, 2008 by Clark from Birmingham, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice clean room.
• Paying 18 for parking is ridiculous.

“Good hotel but paid almost as much for parking as for a room. I would not stay here again for this reason. Hotel is also doing lots of construction.”

Dec 5, 2007 by Tug from Stanley, NC
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[7]

• There was nothing.
• Rooms are a joke for the price.

“Put me in room outside the main hotel! Will never stay there again. Place was a joke.”

Oct 30, 2007 by David S. from Chapel Hill, NC
Overall Rating: 6
Cleanliness:[4] • Staff:[3] • Location:[9]

• Location was actually the only thing.
• The dirty rooms and the lack of staff.

“Since I was with my girlfriend I asked if there were any king beds available. He mentioned that since we are expecting quite a lot of people tonight, we cannot accommodate you. He mentioned that there were only a handful of rooms with kings available. We were placed in a "filthy", extremely small room, with a queen bed. We wouldn't have minded the small room but it was filthy! There was actual dirt on the floor and the bed slanted downward at a 30 degree angle to the headboard. The mattress was probably over 15 years old. It was horrible too. This is the kind of room someone stays in if its that last room in the hotel and possibly for the maintenance staff if they pull an all knighted. It was unacceptable. Unacceptable. I am actually furious about this. We called the hotel manager and this time we got someone else (possibly change in shifts) and she mentioned that there was a king available on our floor and she sent someone to bring us the keys. Thank god! We got food from the hotel restaurant and although it was not high in quality and the staff was helpful (except for the woman bartender who would only wait on her 1 high roller tipper, who was an employee of the hotel, at the bar and not take our order she ignored us and possibly rolled her eyes at us when we asked if we can order food at the bar). We ordered it in the restaurant and the restaurant was packed with way too few servers. People were waiting and seating themselves. It was pretty ugly. However, we got our food relatively quick. Once again, my hamburger was huge but 75% lean frozen patty but all the fixings were there as well as silverware.”

Oct 22, 2007 by Norton from Sarasota, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice room, comfortable bed.
• Parking too expensive, had to pay for internet.

“Very nice would recommend. However extra charges such as parking and internet were way too expensive.”

Oct 17, 2007 by Lawrence from Roanoke, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was exceptional at being courteous.
• The air conditioner in our room sounded like a plane taking off when it worked.

“I would highly recommend this hotel for its location, and its exceptional staff.”

Oct 10, 2007 by Alex from Crofton, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Friendly staff.
• Toilet constantly ran, needs new mattress.

“It was ok, needs new mattress.”

Oct 10, 2007 by Kirk from Columbia, MD
Overall Rating: 4
Cleanliness:[4] • Staff:[2] • Location:[3]

• Breakfast buffet and cheap downtown.
• Bad area, nothing directly around.

“It took me 25 minutes to check in. Its called Holiday Inn Inner Harbor, it's 10 min walk to Camden 40 mind to fells. All this being said cheap place to stay.”

Sep 18, 2007 by Scott from Burlington, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Close to inner harbor and Camden Yards.
• Nothing.

“Hotel is in a great location if you plan on going to Camden Yards or the Inner Harbor. Light rail transportation to BWI Airport is a block away. We didn't need to rent a car while we were down there. Everything was within walking distance to the hotel.”

Sep 5, 2007 by Colm from Yardley, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pleasant staff.
• Front desk did not pick up phone. Iron was not brought to room after house keeping was gone for day.

“A good experience at a fair price.”

Aug 31, 2007 by Michael from Rockford, MI
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• The location was great and overlooking the baseball field was great.
• I was charged a parking fee and the service in the restaurant was terrible, we got up and left.

“I thought the rooms were old but clean and my non smoking room was comfortable. I did love the free wireless internet.”

Aug 21, 2007 by Brian from Ellendale, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The pillow top bed.
• Not vent in the bathroom, no frig or microwave.

“Great hotel would stay there again!”

Aug 20, 2007 by Gnorth from Marion, PA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[6]

• Easy to find.
• Gave us keys to an all ready occupied room and then replaced with keys (that didn't work) to a new room.

“I've stayed in better hotels, (and it was for 1 night). Took an hour to check in due them trying to give us keys to an all ready occupied room and moved us to new room w/keys that didn't work for that room. I felt the hotel parking was a little pricy considering location within the hotel. Beds were very hard and pillows were not comfortable but once again, it was for one night.”

Jul 29, 2007 by Lindsey from Levittown, PA
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[6]

• Nothing spectacular really jumped out at me. It was kept very clean, at least.
• Sagging mattress, cramped bathroom, uncomfortable pillows, hole in wall patched with tape, overall room quality.

“My fiancée and I stayed at the hotel for only one night, and I'm thankful for that as it was the worst night of sleep I've had in a long time. While we were grateful that the hotel had honored our request for a queen size bed, it was either an extremely old or extremely low quality mattress as the middle was so sunken in we found ourselves tumbling into it throughout the night. The pillows were also about 3 times as thick as usual, and very firm. The hotel does offer a "pillow menu", where one can call the front desk to request a different density, but we felt the fuss should be avoided by providing a quality pillow to begin with. In the morning we decided to try the hotel restaurant's breakfast buffet, but its selection - waffles, omelets, scrambled eggs, potatoes, bacon, and various fruit, pastries, and cereals - was pretty meager for the $15 per person price tag. We would not stay again.”

Jul 14, 2007 by Barbara from Poughkeepsie, NY
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[7]

• It was convenient to Baltimore Inner Harbor.
• Unresponsive to house-keeping requests.

“I stayed there for 5 nights. Three of those nights there was no hot water to shower - although there was hot water from the sink. The ice machine didn't work on my floor. When I asked for coffee packets, I had to call Holiday Inn Corporate to complain as I waited for 1-1/2 hrs. Then, when I asked for ice, I was told to go to another floor.”

Jul 12, 2007 by Peggy from Syracuse, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendliness of all employees was very impressive.
• Cannot think of anything at this time.

“I would stay in this hotel over and over. It is in the perfect spot for all attractions and also easy access to major highways.”

Jul 6, 2007 by Leroy from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was clean and the staff was very friendly and helpful. Hotel was in very good location for inner harbor sites.
• Nothing had a wonderful stay.

“Clean, friendly and helpful staff, and close to all Inner Harbor attractions.”

Jun 2, 2007 by Neil from Charlestown, RI
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[9]

• Very close to ball park.
• Needs some renovations.

“This hotel was an excellent choice for the sporting event attendance type trip. It is close to stadiums and near the inner harbor.”

Jun 1, 2007 by Amber from Mclean, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's good to find a smoking room.
• The area in which this hotel was located was very crowded.

“The hotel was fine. The area was fine. It was all together an average stays.”

May 20, 2007 by Erin from Alpharetta, GA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• It had a free computer in the lobby.
• Parking was very expensive. Inconvenient room location. Located across from forestation.

“The main part of this hotel looked to be decent, but when I found out where our actual room was, the idea was not so pleasant. There was a separate building located to the side of the main hotel. You literally have to walk outside to get to the lobby from your building. The room itself was dark and looked old. The mattresses were old as well and were sunken in. There is a fire station across the street from this hotel and it is very loud. Especially in the morning hours. ”

May 15, 2007 by Darryl from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice staff.
• They charged my c/c for almost $80.

“The hotel was nice for the star rating given but they charged my c/c and had to travel back to the hotel to get my refund. I was not give anything for the inconvenience I was put through.”

Apr 13, 2007 by Steve from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[7]

• Spacious and clean rooms, nice restaurant dining.
• Small elevators.

“The holiday inn is a surprisingly excellent choice when staying in downtown Baltimore. Although rated only 2.5-stars, the facilities are more like a 3-star hotel. The rooms were spacious and well-appointed, the bed was comfortable, and the hotel was clean and well-maintained.”

Mar 4, 2007 by Marilee from Cookeville, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and staff.
• Small bathroom.

“Very serviceable, friendly staff, adequate, very clean rooms, in room coffee maker; great location. Parking was good and convenient.”

Mar 1, 2007 by Pat from Springfield, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Proximity to mass transit and convention center.
• Restaurant could be better.

“Clean and convenient with a nice swimming pool.”

Feb 25, 2007 by Michael from E Setauket, NY
Overall Rating: 1
Cleanliness:[6] • Staff:[5] • Location:[7]

• nice lady at front desk.
• No hot water!

“Hotel was ok. Room not bad, to long of a wait to check in. As a business traveler with morning meetings to attend, lack of a hot shower is absolutely not acceptable, even in a 3rd world country, let alone Baltimore, MD.”

Feb 22, 2007 by Frank from Port Tobacco, MD
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[4]

• Employee "Ernie" was friendly and nice.
• No one else was.

“Halls were dark, carpet was stained, upholstery was crappy on furniture, with grease stains. Furniture was all like crappy particleboard with sheet plastic with wood grain. Room had strange "spoiled food odor" that never went away. Hotel's "high speed" internet was 11 MBS - pretty crappy. Curtains did not work smoothly. After looking at pool we decided not to go swimming - the chlorine was strong, but with mucus and other crap in the water.”

Feb 20, 2007 by Deborah D. from Columbia, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like the fact that you didn't have to leave your room for anything because they had room services dry clean service etc.

“The over all stay was a great and wonderful experience the hotel staff was great and the room where as well.”

Feb 13, 2007 by Lorri from Wytheville, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location good, parking reasonable. Rooms small, but nice.
• Management was not accommodating.

“I asked for a later checkout when I checked in because I would be staying late into the evening in Baltimore. The gentleman at the front desk was very helpful and said 3:30 would be fine, however he did not note it on my account. On the day of check out, housekeeping called to find out when I would be leaving and later management called and told me I had to be out by 1:00 or I would be charged for a 1/2 day. When I told her it was the front desk person, whom I described in detail, who told me the later time, she was neither sympathetic nor accommodating, and was actually quite rude. I would be hard pressed to stay here again because of her; all of the rest of the staff was fabulous.”

1 of 1 people found this review helpful.

Feb 8, 2007 by Marilyn from Lewisberry, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• They let us check in before check-in time and were friendly.
• Cold shower.

“Everything was nice except for the cold shower.”

0 of 1 people found this review helpful.

Feb 7, 2007 by Krag from Frederick, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great pool and location.
• The food service had a lot to be desired.

“Great downtown location, very friendly service just stays away from the food. Could have used a hot tub.”

Feb 2, 2007 by Jennifer from Syracuse, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very beautiful hotel, great location, a lot of amenities.
• Parking is $16 in a lot next door.

“I really was pleasantly surprised by this hotel! Very beautiful facilities :).”

Jan 31, 2007 by Jackee from Hanover, PA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[7]

• Location and staff was good, friendly.
• Confusing, no parking, small, not much menu selection.

“Would prefer a doorman or someone directing traffic, had to wait for a car that blocked entire drive for 5min. From the time I walked into the lobby to check in I crossed paths with 3 disgruntled guests. One bad mouthed the dining experience; the other two could not get into their rooms because their door keys were not allowing them access. Not only was checking in inconvenient but parking was a horror. I arrived at my room and there was hair on my toilet seat and they didn't give the 2 beds I asked for my children and myself. No exit signs located anywhere in parking lot. It was a horror and would never book there again. I cannot believe would be so ignorant to give this hotel 2 1/2 star. My first experience was horrific thanks.”

2 of 2 people found this review helpful.

Oct 25, 2006 by Rob from Conshohocken, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Location.
• A/C was loud.

“It is a nice place to stay near Inner Harbor.”

Sep 29, 2006 by Jim from Farmington Hills, MI
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[10]

• The wireless internet and "print me" feature.
• Very noisy air conditioning and windows do not open for fresh air.

“Business-traveler friendly hotel conveniently located in downtown Baltimore. Near the light rail system, Camden Yards, the Inner Harbor and Fells Point. Clean rooms. Windows do not open to allow influx of fresh air. Noisy air conditioner unit that runs constantly. Limited television options. Comfortable beds. Below average hotel restaurant. Nice lobby coffee shops. Exceptional fitness facilities.”

Sep 27, 2006 by Herb from Mcsherrystown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Need to reconnect to same Wifi router after shut down, Credit precut of $50 for $15 parking wasn't captured for 3 days, holding $35 of funds on debit.

“Quick and Easy Check in and out. Leave key cards on table, sign invoice left under door in morning, and leave. Parking at time of review (September, 06) $15/ day on bill. Had event on day of checkout that ran until 6 pm. That much extra parking is $13- cash only, no cards. Consider light rail if driving in, otherwise a great price, saved over 2/3 off published rate. Stayed for regional poker tournament at another nearby hotel.”

Sep 13, 2006 by Cassnadra from Stahlstown, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[7]

• The hotels cleanliness, pool and exercise room were great.
• The fact that you had to pay $15 for parking to stay at the hotel upset my husband and I both.

“Over all our experience was a good one except that you have to pay $15.00 for parking at the hotel and they say kids eat for free, they do in their eyes because they don't charge for the children meals, but our meals were so highly priced that it would work out to be the same if you ask me! The hotel was very clean which is a big plus in my book.”

Aug 7, 2006 by Mike from Ocean, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[8]

• N/A
• The room was musty, The A/C leaked all over the carpet during the night, and I woke to my suitcase all wet.

“The room was musty as soon as I opened the door. I should have followed my instincts. The A/C leaked all over the carpet during the night, and I woke to my suitcase in a poodle. After I told the front desk at checkout, no apology, no nothing, just OK thanks for letting us know. I am in the customer service business and I would have handled it much differently.”

Jul 6, 2006 by Deborah from Baltimore, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• I just liked the location near the Inner Harbor and Lexington Market to eat.
• Check-in was not at 3:00 instance it was 4:00, so I had to wait 1hour and 1/2 and parking was not free it was $15 a day I parked on the street meter

“The check in clerk was not friendly because my papers said check-in 3:00 instance of 4:00 and I did not know parking was $15 a day. So I had a hour and 1/2 wait to check-in because she had no rooms ready until 4:00. I went to find off street parking at a meter. The hotel food prices was experience and the food was not good. The location was great so I walked back and forward to the Inner Harbor Food Courts to eat and the Lexington Market. In the future I choice to stay at the Marriott's Hotel (BWI or White Marsh) my favorite places instance of Holiday Inns.”

Jun 23, 2006 by Tasha from New Brunswick, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• The price.
• The air conditioner did not work.

“I have been to better in this area. The only thing I liked about this hotel was the price. It was a good rate considering the normal rate for this area at this time of year. But, the room was small. The air conditioner did not work and functioned more as a fan. And the pool did not appear to be as clean as it should be. I must say, though, that the hotel staff was friendly and the hotel within walking distance to the Inner Harbor area attractions.”

Jun 22, 2006 by Benjamin from Gaithersburg, MD
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[6]

• LOCATION
• The staff.

“The Front Desk personnel is unbelievably rude. Two women and one man. Each one have very bad attitudes. Two of them are even chewing gum. What an experience dealing with them. They need to be fired. I will never stay at this hotel again. The Staff is just uneducated, rude, and have bad attitudes.”

1 of 1 people found this review helpful.

Jun 21, 2006 by Eric from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved its location and staff.
• Nothing really, I was really impressed.

“Check-in was easy and efficient, my hotel room had a comfortable king size bed in a large room. Much larger than I expected. I enjoyed the downstairs bar and restaurant.”

Jun 20, 2006 by Joanne from Philadelphia, PA
Overall Rating: 0
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and friendly staff.
• Room was far from lobby.

“Convenient location near inner harbor area, friendly, helpful staff. If eating at hotel restaurant for breakfast stick with the buffet.”

Jun 11, 2006 by Ashok from Staten Island, NY
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[6]

• Service in the restaurant was excellent.
• Overpriced.

“Overpriced, hallways need better maintainance.”

Jun 8, 2006 by Jen from Etters, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Spacious rooms!
• Small bathroom and shower area. Problems with wireless Internet.

“Convenient location to Camden Yards! Close to Inner Harbor! A pleasant place to stay and the parking was convenient.”

Jun 2, 2006 by Darryl from Baltimore, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly staff.
• Old looking room and carpets.

“Was ok but needs updating badly.”