User Reviews for Courtyard by Marriott Williamsburg

Research User Reviews for Courtyard by Marriott Williamsburg (21-40 of 117)

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Jun 16, 2008 by Tracy from Fayetteville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Great location close to places to eat and theme parks. Good area.
• Room was small. Phone didn't work, they said they would replace it never did. I was surprised to find no linens for the sleeper sofa.

“The hotel was nice, extremely happy at the price. Location was great best part. Area was nice felt safe a plus traveling with my kids. Nice pools don't know why they don't advertise the indoor pool. Felt the restaurant was pricey didn't eat their. Plenty of options in the area to eat at. The room was nice though small. I felt the sleeper sofa bed should have had lines on it had to go to the front to ask. Room phone didn't work they never did replace or fix it. Staff was friendly and I would definitely stay again.”

Jun 10, 2008 by Craig from Ocean City, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The extremely comfortable king sized bed and the courtyard indoor/outdoor pool.
• Nothing.

“The location was great for Busch Gardens and Water Country USA. The King size bed was extremely comfortable and the courtyard view of the indoor/outdoor pool was nice as well. A great room for a great value. Would love to land this hotel again and plan on going back often.”

Jun 9, 2008 by Jerry from Kyle, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Located in a nice area.
• Poor service at restaurant for breakfast.

“Attractive neighborhood, safe, very nice rooms, clean rooms, beautiful landscaping.”

May 31, 2008 by Raynelle from Oakton, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Maid service was good.

“Nice, quiet, right near Busch gardens and one exit from colonial Williamsburg. We liked the location. Front desk told us where the locals eat the good pizza, we were not disappointed.”

May 22, 2008 by Lora from Kitty Hawk, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to all attractions in the area.
• Bathroom area needed upgrading - older and stained.

“Staff were very friendly, an asset to the company. The lobby provided a great atmosphere for the family. The room was average to my liking but the being so close to all areas we were wanting to visit made up for the average room.”

May 21, 2008 by Matt from Lansdale, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Had to have a room change.

“Good location, friendly staff. Overall very satisfied.”

Apr 24, 2008 by Tim from Apex, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was incredibly polite and friendly.
• Indoor pool was ice cold.

“I'd recommend this Courtyard. It is very close to Busch gardens, slightly further from Colonial Williamsburg (CW). However, don't be misled: unless you are staying at one of the CW hotels, you will be driving to CW. The Crowne Plaza is *not* within walking distance. The hotel was very busy on the weekend with tourist travelers and much quieter with business travelers on Sunday night.”

Apr 20, 2008 by Sandra from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very quiet and seemed to be more away from the touristy area.
• No restaurant or lounge on site and rooms are in need or some updating, looking a little tattered, desk staff needs to be trained on area.

“Very comfortable beds, and wonderful bath amenities, even though it was a heated pool the temp was not hot as so many are, it was perfect. The room was very comfortable and included a fridge. Even has internet including a wireless keyboard for business travelers. Since it's a bit removed, everything within walking distance is closed before 10 including the convenience store.”

Apr 15, 2008 by Christina from Stafford, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel was in a convenient location, and the rooms were quite despite the high school field trip across the hall.
• We gave the hotel our debit card for incidentals and the automatically do a pending charge for $100, without notifying us.

“The hotel was a great experience. The room was nice, a little small, but a good experience. It would have been nice to know in advance about the hotel's indoor pool. We would have brought swimsuits. But even the hotel's website did not list the indoor pool.”

Apr 1, 2008 by Linda from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was very impressed with the cleanliness of the room and how comfortable it was.
• Would like a microwave in room with the small refrigerator.

“I was very happy with my very short stay at the Courtyard by Marriott would love to stay there again.”

Apr 1, 2008 by Margaux from Huntington, NY
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[7]

• I liked the decor and cleanliness.
• Close to train tracks and staff was rude.

“The staff was very rude and unaccommodating. What did that have to do with needing more towels? What did that have to do with asking about 2 queen beds availability? Either it's available or not. Checking out was another hassle. I paid in advance and they kept asking me where my statement was so they could close my account. I showed my receipt and they needed to confer and get back to me and made me wait until I was told I was free to go about 20 minutes later. I would never book at a Marriott again and I'm a club member.”

Apr 1, 2008 by L from Fairfax Station, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, cleanliness, non-smoking, restaurant.
• Breakfast not included with room.

“Clean, convenient to attractions, good service, and good breakfast.”

Apr 1, 2008 by Ralph from Jacksonville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location. Staff.
• Had no dislikes.

“Would certainly return there in future visits due to location and staff.”

Mar 31, 2008 by Tom from Stafford, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Indoor pool and close to Busch Gardens.
• Wanted to charge us additional $10/night for a room with 2 queen beds.

“Very nice hotel that was clean and close to local attractions.”

Mar 26, 2008 by Lex S. from Frederick, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very close to Bush Gardens and local attractions.
• The bathroom shower could have used a good bleaching, it was slightly stained.

“This was a very good stay for the money. It's very well located from all of the local attractions. The only issues we had was the tub was either stained or just dirty from repeated cleaning neglect. Over-all, I'd stay again.”

Mar 25, 2008 by Samantha from West Brookfield, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• It was in a fabulous location to Busch Gardens theme park.
• The pool & hot tub was in poor condition.

“Hotel is in a fabulous location, very close to Busch Gardens theme park less then 1 mile. Although Pool & hot tub was in poor condition (temp of hot tub was cold). This hotel has a friendly staff who is helpful in finding locations around town. Hotel offers Breakfast for a fee.”

Mar 24, 2008 by Greg from Cary, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Easy to check in and out.
• Staff did not know enough about local area.

“Excellent for travelers wanting basic place to stay. I was disappointed that this hotel did not offer free continental breakfast as other comparable hotels.”

Mar 14, 2008 by Angie from Richmond, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Hotel staff.
• Was not as nice as I expected.

“Good for a quick stay. Clean, friendly staff and convenient location. And thats it.”

Mar 5, 2008 by Haejin from Chapel Hill, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[6]

• Extremely kind staffs.
• Old sofa bed and elevator.

“Not bad.”

Jan 24, 2008 by Art from Smithfield, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The hotel was clean and well-maintained and the staff was extremely friendly and helpful.
• I was disappointed that breakfast was not included in the cost of the stay. It was $9.95.

“My wife and I arrived and were pleased immediately with the hotel's appearance inside and out. The lobby was very clean and quiet and there was a nice fire in the fireplace surrounded by chairs. The front desk staff was courteous to help any time we asked and there was a small market with drinks and snacks that could be charged to the room. In our room we found a large (and very comfortable) king bed, a small couch, refrigerator and cable TV with HBO and PPV. It was very quiet and off the main road, which made for a nice stay. We would definitely return if we could get the same service at the same price.”

Jan 23, 2008 by Christopher from Windsor, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Rooms were clean and well decorated.
• Nothing in particular.

“My stay at this hotel was just fine. I liked the way that the room was decorated. I thought that the room was very clean and I have no complaints at all. Though we didn't use the pool or hot tub, I am pleased that these were amenities that were offered by this hotel. Given other circumstances, I would definitely have used these amenities. Overall, I am VERY pleased with this hotel experience.”

Dec 8, 2007 by Kimberly from Roanoke, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[7] • Location:[7]

• The two soft chairs and foot rest.
• Broken drain in shower, bed linens not fitting the bed.

“Our stay at this hotel was very disappointing. We arrived to find a broken drain in the shower that could have caused someone to fall. Around 11 pm that night, the sheets started to come off the edges of the bed while watching TV. I realized the bottom sheet was put on upside down and the mattress pad was not large enough to fit a twin size bed. I wondered if they put the sheet on wrong to keep from putting a clean sheet on. My husband went to the front desk to ask for a clean set of bed linens around midnight. Twenty minutes later a man brought in a whole set of linens/comforter/etc from another bed (not used) because they could not get into the room with the clean linens. I wonder why they did not just move us to another room. The next day I was afraid to allow housekeeping in the room to clean because we were told they would be reprimanded for the condition of the room. We did not want any retaliation by disgruntled employees. We stayed in 2 hotels during this trip and the 2 1/2 star hotel was better than the 3 star hotel.”

Dec 6, 2007 by Brenda from Great Falls, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff, fireplace in lobby, room very nice, wooded setting, convenient location.
• Nothing I disliked.

“We had an excellent stay at this Courtyard by Marriott. The hotel was located in an attractive wooded setting and close to the historic area. The staff was friendly, the rooms were very nice, and the fireplace in the lobby was an added bonus. As a former resident of Williamsburg and a frequent visitor, I would select this hotel for all future stays.”

Dec 6, 2007 by James from White Stone, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, quiet, spacious.
• I wish it had a shuttle to Kingsmill.

“This hotel is very nice. We had a clean, spacious room. Very close to Kingsmill.”

Nov 8, 2007 by Tina from Landover, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location.
• Nothing!

“The hotel was great! The location was very convenient to the conference I was attending, and to the many historic attractions. Loved my stay!”

Oct 15, 2007 by Bradley from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Cleanliness.
• We booked two Queens but they only had two kings when we arrived.

“We booked two Queens but they only had two kings when we arrived. The manager however compensated us two rooms for our next stay at any Courtyard Marriott for our trouble.”

Oct 10, 2007 by Karen from Arlington, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[5]

• The room had a fold out sofa for our kid.
• The room was tiny. We had to move some of the furniture into the bathroom to open the sofa bed.

“It was ok for a 1 night stop and sleep. Otherwise the hotel was isolated from the more interesting part of Williamsburg.”

Sep 25, 2007 by Debbie from Calabash, NC
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• Close to where I needed to visit.
• Hair in the bathroom.

“Good value for the money. I really like Marriott hotels; they are always a great place to lay your head after a long day of travel.”

Sep 22, 2007 by Dawna E. from Chesapeake, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to tourist attractions.
• TV system was cumbersome to use.

“Very nice hotel. Close to restaurants and Busch Gardens.”

Sep 14, 2007 by Lyn from Baltimore, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Nothing.

“I was very happy with the location; it is right next door to Busch Gardens. I have a very young child and the staffs were extremely accommodating.”

Sep 12, 2007 by Darrell from Rustburg, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Fridge in room, free high speed net.
• Nothing.

“Nice place to stay.”

Sep 12, 2007 by Jesse from Frankfort, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Very convenient to local attractions.
• Ice & soda machines not filled up.

“A very pleasant surprise. Friendly staff, great location, clean, and a top notch facility.”

Aug 16, 2007 by Kevin from East Earl, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location was extremely close to Busch Gardens.
• Wished it offered a complimentary continental breakfast or at least a more affordable one.

“Hotel was easy to find and conveniently located to Busch Gardens Europe.”

Aug 15, 2007 by Shy from Hanover, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[9]

• The gazebo in the courtyard.
• Number of staff members checking people in/out. Need more help.

“The location was ideal. Close to major roads, attractions, and stores.”

Aug 3, 2007 by Russ from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Bed was comfortable. Slept well.
• Bathroom did not have fan.

“This hotel was near the "other" Marriott hotel in the same loop, so it was easy to get them mixed up for first time visit. The room was clean and well equipped. All towels and supplies stocked as expected. Biggest drawback was the fan did not have an associated switch to air out the bathroom during a shower. Other than that, our overall experience was pleasant.”

Jul 31, 2007 by Kate from New Providence, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to Williamsburg, clean, and friendly staff.
• The food in the breakfast buffet was under par.

“I was traveling with three older women. The rooms were very convenient to the parking lot, and were clean and comfortable. I was disappointed, however, with the quality of the food at the breakfast buffet. Still, our over-all experience was a very good one.”

Jul 25, 2007 by Angie from Lynchburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were impressed with the staff for their friendliness and helpfulness; even the staff we met walking down the hallway would stop, smile, and say Hi.
• Did not like having to park so far away from the building, but it was better than other places we've stayed.

“Great Getaway or business. Very impressed with the staff and friendliness. Very clean and comfortable. We will definitely plan a return visit. Was great value for the money we paid and was very close to area attractions so made traveling with youngsters very comfortable. We made arrangements late practically before we left and everything was in order and pleasant from beginning to end.”

Jul 25, 2007 by Jeff from Redwood City, CA
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[9]

• Location; lobby area in good upkeep.
• Remainder of hotel needs representing (dirty, frayed carpets, etc.) Yellowish light bulbs in room (not white). Rooms were small.

“Good location, convenient to all sights in greater Williamsburg area. Guest rooms are somewhat small and need updating. Carpets were dirty and frayed. Guest staff was helpful.”

Jul 24, 2007 by Russell from Towson, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Spacious, comfortable room; friendly and responsive staff.
• Limited dining options and no complimentary continental breakfast.

“There were two families with teenagers in our party. This Courtyard could not have been more convenient for us after an exhausting day at Busch Gardens - roughly a mile from the park. The common areas as well as the rooms were clearly a cut above the 1 and 2 star tiers of nearby hotels. The desk staff was very helpful with our late check-in (although the beds in one room had not been made, maid service quickly appeared and we were given free breakfast vouchers for the inconvenience.). All-in-all a pleasant experience. We would certainly stay there again.”

Jul 24, 2007 by Lori from Creedmoor, NC
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• The lobby and front desk service was appealing. The outside of the hotel was well maintained.
• Did not offer continental breakfast. There was no coffee in our room the second morning, The cleanliness was not top rate.

“At least a continental breakfast would have been nice. The breakfast bar ($17 for three) had cold runny eggs and fruit was not fresh.”

1 of 1 people found this review helpful.

Jul 23, 2007 by Bozena from Suffield, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[4]

• Super help at the front desk.
• Couldn't find the hotel as it was hidden in a maze of streets.

“The lady at the front desk was extremely helpful and made us feel real comfortable especially since we arrived in a big thunder storm with lightning at 12 midnight. We had a hard time finding the hotel with the directions given. It was hidden in a nice secluded location which we couldn't find. Otherwise, it was good.”

Jul 21, 2007 by Bradley from Cabot, PA
Overall Rating: 6
Cleanliness:[4] • Staff:[7] •

• The staff was friendly.
• The pool area was filthy.

“Overall happy with stay. the pool and hot tub area were never cleaned good during our four day stay. Room was clean and fairly quiet. The sink and toilet were in separate rooms of the bathroom-not a smart setup.”

1 of 1 people found this review helpful.

Jul 17, 2007 by Bryan from Manassas, VA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Ability to adjust to different room type.
• Moldy shower curtain and old soap in shower.

“We had a great experience here! We were traveling with 7 kids and needed to have the rooms close to us and also needed double beds. The check-in staff was very friendly and accommodating and we didn't check in until 11PM, but had no problems even with the late check-in. Had some mold on the shower curtain and some old soap in the soap dish of the shower, but beyond that they were great rooms and great staff. I definitely recommend staying here.”

Jul 15, 2007 by Janet from Kasson, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[8]

• Area.
• Sofa bed - worthless.

“All rooms should have one to two beds not sofa beds. They are so uncomfortable no one wants to sleep on them. They are outdated.”

Jul 12, 2007 by Joe from Ruckersville, VA
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Great pool, indoor and outdoor with hot tub.
• Housekeeping very vocal.

“Great place to stay. Wet washcloth found in bathroom. I was like that housekeeping did not try. But it was a very nice place and very close to BG.”

Jul 12, 2007 by John from Windham, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Indoor/outdoor pools.
• Confusion about the cost of breakfast.

“The first day I stayed there we ate breakfast and had no indications that it was not complementary. The following day we were charged and confused since it had not happened before. The next courtyard I stayed at had the foresight to post the prices of meals so there was no confusion as to whether or not the meal was complementary.”

Jul 11, 2007 by John from Columbia, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[4] • Location:[8]

• The beds and the pillows.
• Loud air conditioner.

“The hotel was in a good location close to Busch Gardens Williamsburg. Parking was good. The beds and the pillows were comfortable and I got a good night sleep. On the downside the morning buffet was expensive and there was a long line checking out.”

Jul 10, 2007 by Parag from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The bed was very soft and big. Slept like a baby.
• The bathroom did not have exhaust fan. We didnt like that.

“Great hotel for the price. Excellent location. Just 5 minutes from Busch Gardens and Water Country. Great coffee 24 hours at the lobby. A little disappointed with the restaurant since the breakfast line was too long so we decided to go out for breakfast. Maybe they were short of staff that day.”

Jul 6, 2007 by Steve from Summerville, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was only 2 blocks from Bush Gardens. Great!
• Only one woman was working the night shift (check in); no washcloths were in room

“Perfect location for folks going to Bush Gardens, inside hotel dining is great and rooms are very clean. Definitely more bang for your buck!”

Jul 5, 2007 by Stephanie from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Great location.
• Room wasn't cleaned at all.

“Location was great. Room was never cleaned. We left the room at 8am and returned at 11pm and it hadn't been cleaned. Called to the front desk for towels and they made us walk down to get them.”