User Reviews for Hilton Garden Inn Bwi Airport

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Nov 18, 2009 by Zahid from Vancouver,Canada
Overall Rating: 6

• Unaccommodating staff at check-in, bar hours not useful and the
  high-priced snacks.

“A reasonably good 2 star motel. The only good good thing was that we mistakingly boarded shuttle for another Hilton in the area as we had forgotten which we were booked. The shuttle driver was exceptionally helpful and used his phone to find out where we were booked and went out of the way to take us to this Linthicum one. Great guy. The hotel had very limited facilities and somewhat gaudy decor and there was some sort of food smell prevalent I do not know from where it was coming in as I did not see any restaurant.”

Oct 8, 2009 by Joel Dunphy from Columbia,IL
Overall Rating: 10

• Clean & neat.
• Location of elevators poor.

“New construction, and modern. Rooms well equipped and decorated.”

Sep 15, 2009 by Dona from Riverdale,NY
Overall Rating: 8

• Competent and knowledgeable front desk staff. Free internet. Refrigerator.
• Restaurant was too pricey.

“I had an awful time sleeping but I think it was just me as the room temperature was easy to adjust and I have stayed here before with wonderful results. I would stay again and it is my preferred hotel in the area.”

Aug 11, 2009 by Stacy from Owings Mills,MD
Overall Rating: 10

• The staff was extremely accommodating.
• Check out time.

“This hotel was clean affordable & friendly. Even down to the maid service.”

Jul 24, 2009 by Lois from Springfield,IL
Overall Rating: 5

• Quiet and clean room
• Smell

“Hotel adequate. Had great shuttle service to airport and rooms were clean and quiet.”

Jul 22, 2009 by Jeff from Levittown,PA
Overall Rating: 8

• Clean &
  attractive.
• Pool seemed over run with kids and had poor hours.

“Nice place deverse staff. Good people doing a nice job. Hotel was well laid out and clean.”

Jun 5, 2009 by Diana from Sicklerville,NJ
Overall Rating: 10

• Cleanliness of room and customer service.
• Breakfast was expensive.

“My family and I came to Baltimore Inner Harbor for a short vacation, and loved the stay at the hotel. The kids loved the room and beds. The breakfast was expensive in the hotel, but there are many other places to eat besides the hotel restaurant. Also, the beds were extremely comfortable. Sheets and comfortable added to how comfortable the bed was.”

May 29, 2009 by Colleen from Ashburn,VA
Overall Rating: 10

• Very clean and updated. Just renovated. Convenient with restaurant in lobby. Great location. Beautiful rooms.
• Nothing. Maybe offer skinny pillows too.

“We were very impressed. I wasn't sure of what to expect because of the bidding. Better than what we expected.”

Apr 30, 2009 by Mike from Oakland,MD
Overall Rating: 5

• Hotel was clean and plenty of extras for the money.
• Don't expect too much from the transportation.

“Hotel was clean and nice. Heater/AC in the room was loud and annoying. Breakfast is not included and is a little pricey. However, there is a restaurant next door. My family and I went into Baltimore to catch an O's game. Instead of driving in we took the light rail to avoid parking fees and traffic. Big mistake. The train ride in was OK. The gentlemen and staff behind the desk tried to explain themselves, but never an apology. It was almost like they insinuated it was my fault. I will never stay there again. Total travel time from the game was about 2 hours.”

Mar 27, 2009 by Doug from Leonardtown,MD
Overall Rating: 9

• Exceptional clean.
• Breakfast did not come with the room.

“The hotel was easy to find, quick check in and had a knowledgeable staff.”

Mar 4, 2009 by Corey from Syracuse,NE
Overall Rating: 6

• Very clean, great little gym to work out in.
• No one would help me with getting an early breakfast.

“The staff would not help me in getting some breakfast. As I had to be at the airport at 0430 am. I had med's that I needed to take. Other hotel has helped me out. And because of that I will not stay at this hotel again. Sorry, a little customer service go's a long way.”

Aug 5, 2008 by Natalie from Hanover, MD
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• I felt like we had beyond what I had expected.
• Hotel was exactly what we needed, nothing wrong.

“We stayed just to get away for the weekend and it was perfect. There were plenty of brochures available for local attractions and staff was very helpful and friendly.”

Aug 1, 2008 by Sol from Jamesville, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Clean, convenient, good price!
• Walls are paper thin, can hear next-door neighbors easily.

“Easy location off the highway, economically priced for the quality, overall a good experience.”

Jul 31, 2008 by George from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Comfortable beds and flat screen TV.
• Pool was very small.

“What I expected for the price point. Clean rooms and nice staff. The lady that drove the shuttle to and from the airport was extremely engaging and nice.”

Jul 24, 2008 by Mary E. from Hobe Sound, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds, great shuttle service.
• First room A/C not working but they moved us immediately.

“I would highly recommend this hotel, we needed a place close by the airport, we returned our rental car, shuttle came immediately. Next morning we came downstairs for an early flight, shuttle there waiting and ready, had us to the airport in minutes and it was free! Beds were extremely comfortable, room very clean, bathroom spacious. First time staying at this hotel and we would definitely stay there again!”

May 16, 2008 by Dave from Biglerville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and excellent service.
• Liked everything.

“Hotel was clean, well maintained. The staff was very good and polite. The rooms were clean and very nice. Great place to stay.”

Feb 4, 2008 by Mj from Upper Marlboro, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Friendly staff.
• Food order - wasn't complete twice, but it worked out.

“Nice location, friendly staff, room was good size.”

Jan 31, 2008 by Judith from Burlington, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Loved the bedding and the amenities in the bath.
• Nothing.

“I was pleasantly surprised. I loved that they had room service. It was convenient to BWI and dependable with the shuttle.”

Jan 22, 2008 by Dale from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Decor is attractive.
• No yogurt available in cooler.

“Well run hotel, with helpful friendly staff.”

Jan 1, 2008 by Becki from Fernley, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was friendly and courteous.
• The pool was only open in the evenings.

“The hotel was gorgeous. The staff was great, and everything was clean and orderly. The pool was only open starting at 5pm, which was inconvenient during a leisure stay.”

Oct 12, 2007 by Bobbie from Boise, ID
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very clean and close to the airport. Great breakfast.
• Breakfast was $10 per person, which is quite steep for a family.

“Some of the staff was friendly and helpful while others ignored us completely, even when we were trying to ask them a question. Room was very nice and spacious, which was the best part. Worst part for us as a family was the cost of breakfast and that the pool was only open from 5 pm to 10 pm. Seems more like a business hotel. Nice place, though.”

Sep 11, 2007 by Paul from Westford, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was clean and close to the airport.
• The a/c equipment was loud.

“Clean, large rooms. Free business center. Free quick bus to the airport. Friendly staff.”

Sep 10, 2007 by Peter from Roselle, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Nice atmosphere, really caring staff who loves to chat and talk with you, very "roomy" rooms.
• Must pay for internet, not the best in cleaning bathrooms and picnic up trash, pricey breakfast a.

“Brand new hotel that is very people friendly, but lacks a certain charm that you would expect in a hotel, but overall pretty good.”

Aug 19, 2007 by Janice from Newville, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to airport with good shuttle service.
• Crowded.

“We enjoyed our stay both in this facility and the one in Dallas Texas. We would definitely stay there again!”

Jul 28, 2007 by Jennifer from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fresh strawberries at the desk and cookies in the room.
• Indoor pool was pretty small.

“Very nice hotel. Loved having a refrigerator and microwave and coffee pot. Comfortable beds. Very clean and quiet. Appreciated the complimentary bottled water and Milano cookies when we arrived. No complaints.”

Jul 27, 2007 by Bruce C. from Duncansville, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location to Baltimore very good, much cheaper than downtown hotels.
• Manager gave us wrong room after we asked for two queen beds.

“Nice hotel, nice location.”

May 31, 2007 by Jack from Staunton, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Attractive setting and appointments.
• The expensive breakfast.

“So long as you go next door to the Bob Evans restaurant for a reasonably priced breakfast, this hotel is actually quite nice.”

May 23, 2007 by Crystal from Lithionia, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view and customer service is good brandy at front desk.

“I was very happy.”

Mar 28, 2007 by Kim from White Hall, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience to airport and nice rooms & staff.
• Nothing.

“Everything was wonderful. The hotel was sold out because of ice storm and air port shut down but staff was still courteous and even caught us a cab in morning to go to airport because shuttle was really full.”

Nov 2, 2006 by Janet from Fort Myers, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Room, beds, computer use, inside pool.
• Noise was loud in hallway--doors banging , etc.

“Hotel was beautiful --everyone was nice and friendly but noise outside of door was loud. It may have been the maids as I was right across the elevator and maids linen closets. I would stay again but ask for a different room.”

Oct 29, 2006 by Mark from Chambersburg, PA
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[8]

• It was close to the airport and we could leave our car there.
• The room smelled bad and was dirty.

“We have stayed at this hotel before and everything was fine. This time we were placed in a smoking room with two full size beds. Not a romantic start for our vacation. The room smelled bad and it was dirty. There were ashed all over the bathroom, a dirty handprint on both sides of the bathroom door, and I found a ponytail holder in the middle of the bedroom floor. This was not a good experience.”

Oct 29, 2006 by Hao from Fayetteville, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and pleasant.
• Doesn't have body lotion.

“But I wish I got the amerisuites instead, because that one included very good breakfast.”

Oct 25, 2006 by Darren from Absecon, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to Baltimore Inner Harbor w/o paying the Inner Harbor Hotel high price.
• Met all my expectations.

“Very convenient to Baltimore Inner Harbor approx. 15 minutes away w/o paying the Inner Harbor Hotel high price. Met all my expectations. Very Pleased.”

Oct 24, 2006 by Ret from Jenkintown, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Location.
• The pool was open only a short time while we were there.

“Good value.”

Oct 17, 2006 by Jim from Smithsburg, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• Clean, comfortable, large room.
• Didn't give wake up call. Breakfast not included. Pool hardly open.

“Overall very nice. Clean, restaurants nearby. Friendly staff. However the draw backs were that breakfast is not included in the price of the room and they don't tell you that. It is overpriced for breakfast. I did not receive my wake up call and because the pool is only open for about 4 hours I could not take advantage of it. Not as great of a stay as I would have expected at a Hilton brand.”

1 of 1 people found this review helpful.

Oct 5, 2006 by Ray from Gilbert, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly and accommodating place to stay.
• Access in and out of hotel (roads).

“Pleasant stay, easy access to airport.”

Jul 8, 2006 by Dina from Sulphur, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• COOKIES at front desk and super friendly staff.
• Small pillows.

“It was very nice and lovely with great and friendly service! Loved our short stay there.”

Jun 6, 2006 by Brian from Monroeville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Breakfast was good. Beds were comfortable.
• TV only had about 5 channels.

“Good location. Very Comfortable. Very clean. Nice facilities. Only a few TV channels.”

May 31, 2006 by Lourdes from Ringwood, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Immaculate and convenient.
• Nothing.

“Excellent value and great location - extremely comfortable.”

May 24, 2006 by William S. from West Monroe, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, new. Good food, indoor pool, Wi-Fi, just good experience.
• They ran out of chocolate chip cookies to soon.

“Hard not to recommend this hotel. New, clean, located near interstate, easy on easy off interstate. Closet to harbor(35 minutes). Wi-Fi for Internet. Good business center, food was exceptional, and most of all I would stay there again.”

May 18, 2006 by Jim from Phoenix, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Close to BWI airport. Microwave and refrigerator in room.
• The hotel charges $9 for breakfast in their restaurant.

“Excellent location and hotel.”

May 9, 2006 by Gary from Lansing, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Courteous staff, clean rooms and convenient to Airport.
• The central air in the lobby was out for two days. Had to eat elsewhere.

“OK for price etc.”

May 1, 2006 by Andrew from Dover, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Free transport to airport.
• Restaurant was kind a weird setup.

“Room was GREAT! It was spacious, comfortable, and very clean. Service was a plus and very business oriented.”

Apr 24, 2006 by John from Holtville, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Superb value and quality for the money.
• Night staff couldn't give us directions - lost for over an hour!

“Very friendly staff and beautiful comfortable facility. They had to put us in four rooms with king size beds instead of the two booked due to not having two queens per room. We got in at 2 am, but they let us have the rooms for 12 hr to recover from traveling. We would stay at this hotel regardless in a heartbeat. Night staff isn't knowledgeable on directions - only negative.”

Apr 16, 2006 by Jan from Waynesboro, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Perks for Hilton Honors members.
• No complaints.

“Nice room, convenient to BWI airport, front desk person friendly and helpful.”

Apr 13, 2006 by Alexandra from Orange, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the service.

“The hotel staff was very helpful. The hotel it self was clean & comfortable.”

Apr 12, 2006 by Steve from Eureka, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Clean.
• Thin walls.

“Hotel was good. Would have liked later access to pool. Our keys had to be redone a couple of times. This was inconvenient Hotel was real clean and atmosphere was good.”

Mar 23, 2006 by Kelly from Albuquerque, NM
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[7]

• The lobby appeared clean.
• The hotel staff was disrespectful, rude and unwilling to help.

“The hotel was fine as far as the room and the location however the interaction with the hotel staff completely ruined the overall experience.”

Mar 22, 2006 by Brian from Franklin, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff.
• Limited menu items.

“Comfortable, clean, and staff friendly.”

Nov 2, 2005 by Peggy from Maple Heights, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• They allowed early check in, printed my boarding pass from the desk when the PC connection didn't' work.
• The pool hours were abbreviated, 5pm? I wanted to use it in the daytime.

“My flight came in about 11A.M., they were very helpful in allowing early check in. When the business center network was not working the woman at the front desk offered to print my boarding pass for me. I appreciated that. I was disappointed that the pool did not open till 5pm, but was also surprised to find a life guard on duty. Have never seen that at a hotel before. The only bad thing I can say is there was some mildew in one corner of the tub caulking. It was not clear to me what the breakfast program was. This was my first stay at a Hilton Garden Inn, but would stay again.”