User Reviews for Amerisuites Baltimore Airport

Research User Reviews for Amerisuites Baltimore Airport (21-40 of 118)

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Jun 3, 2008 by Neal from Culpeper, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Nice size room and TV, loved the extra couch/sleeper.

“It was better than expected.”

May 17, 2008 by Qing from Blacksburg, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location, easy parking, large HDTV, very Quiet.
• No.

“I was going to tour Baltimore and Annapolis with my girl friend. The location is good, 15 minutes to inner harbor of Baltimore and 25 minutes to Annapolis. I stayed for two nights, it's a very quiet place. The room had a very large HDTV, 41" maybe. You can bring your Xbox or Wi-Fi if you like.”

May 13, 2008 by Cynthia from Mamuelle, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Updated.
• Would like a earlier breakfast for flight crews and early departures.

“The hotel met all our needs. It has been recently remodeled. Nice bedding, plenty of room and personal service.”

May 12, 2008 by Dale from Salt Lake, UT
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[9]

• New A/V equip that was good quality. Bed and bedding was very good.
• Obviously remodeled recently, but little done to shower & W/C portion, and workmanship in this part was marginal.

“Would not be happy if I again got this hotel as a 3-star in the area. Other 3-stars are better. Hyatt is normally a high quality hotel, and I was perhaps expecting too much because I was quite disappointed. This was previously a typical 5-story cookie cutter hotel, and it appears Hyatt purchased recently and remodeled, but it still shows it lower quality roots. Check staff was poor. Stood in front of check-in counter for close to 5-minutes while the attendant accepted four different phone calls before she bothered to simply acknowledge my presence.”

May 11, 2008 by Art from Fairport, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• One of the better hotels in the area for a reasonable price. Great location!
• Noisy at times!

“Overall, happy with the hotel for the price. Breakfast was included, but was unable to take advantage due to it not being served until after 6 a.m. Many other airport hotels understand many customers leave prior to that time and have therefore either a sack lunch or are open earlier. Would be nice to have been able to take advantage of their breakfast, but due to my having to leave before 6 a.m. each morning, had to miss it!”

May 9, 2008 by Irene from Edgewater, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Real dishes for the continental breakfast.
• Shower stained.

“Comfy bed, room nicely partitioned; awesome TV.”

May 7, 2008 by Barb from Waltham, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Safe, clean and comfortable.
• TV remote didn't work.

“Nice hotel, clean rooms, friendly staff. Quiet location even though close to airport. Continental breakfast: Coffee section too close to toasting section, with people waiting for toast, blocking access to coffee.”

May 6, 2008 by Patrick from Mckinney, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very clean and staff was great.
• No bar in hotel.

“I have stayed at about 4 other hotels in the BWI area and this one tops them all. Nice staff very cleans huge room, nicely located. I will stay here again.”

Apr 30, 2008 by Jo A. from Mechanicsville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Most accommodating since I was on oxygen and even let us check in long before the normal time.
• It did not have a regular restaurant but did offer food.

“My husband and I were most pleased with our trip and the hotel and they were most efficient and accommodating to all our needs. Good show.”

Apr 30, 2008 by Paula from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good breakfast provided.
• A little hard to find.

“Nice hotel. Clean rooms and lobby. Staff was very helpful. I would stay there again.”

Apr 19, 2008 by Marilou from Fulton, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Exceptionally friendly staff, a small staff that did the work of a staff twice their size.
• There is nothing I didn't like.

“A delicious breakfast was available each morning, pleasant staff. The room was very clean. Complimentary bus service to the train station along with a VERY helpful driver.”

Apr 16, 2008 by Yolanda from Fairburn, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The rooms are well decorated.
• All of the staff don't seem to have the same level of Hyatt professionalism.

“Great hotel!”

Apr 15, 2008 by Shawn from Fayetteville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room. Very nice business work area and sofa/lounge area and great TV.
• Breakfast in morning does not start early enough - 6:30 am too late for some business travelers.

“BWI Hyatt Place a great, convenient hotel for both business and leisure travelers. I really liked the 42-inch HDTV that you could swivel to watch on the sofa or in bed. Ruby Tuesday's right next door also. Good free breakfast in the morning as well. Very nice hotel at a good value.”

Apr 15, 2008 by Bobbi from Cumberland, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• 24 hour food service.
• No menu for the 24 hour service in room.

“Directions on site excellent. service good at midnight.”

Apr 14, 2008 by Shelly from New York, NY
Overall Rating: 10
Cleanliness:[6] • Staff:[10] • Location:[9]

• The front desk girls and the one front desk guy.
• Please enlarge the trash can in front of the breakfast room. It gets full very fast and the trash spills out all over the floor at breakfast.

“The staff (extremely overworked) at this hotel are amazing. The only beef I have here is that I think their new computer system is slow and inefficient. I waited 20 minutes to buy something to eat because of the front desk computer. Back to the staff. Everyone from housekeeping, maintenance to front desk couldn't be more professional. It seems everyone is cross-trained here so you may see someone from downstairs in the lobbies sweeping or upstairs working in housekeeping. Can't say enough about them all. Management needs to give them all a big fat raise if they haven't already.”

Apr 7, 2008 by Doug from Lavale, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• Open rooms gave a feeling of largeness.
• Nothing to think of.

“Excellent experience. Large screen HD TV a big hit!”

Mar 10, 2008 by Adam from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and room were really great.
• The pool is only open from 4 to 9pm.

“Wow. Anyone would be impressed. Very sleek. Nicely done, just remodel and looked and felt great. The staff was excellent!”

Mar 4, 2008 by Johnny from Jacksonville, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Had more employees/staff than other hotels.

“This hotel is a new Hyatt Place hotel that used to be an Amerisuites hotel. Hyatt has "cosmetically" re-done the hotel (lobby, fitness center, LCD TVs in the rooms, etc.) but should have done a better job with the remodeling.”

Mar 2, 2008 by J from Indialantic, FL
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[7]

• Continental breakfast better than most.
• 55 minutes to get picked up from airport, hotel is 5 minutes away, no explanation nor apology.

“This is a rebranded Amerisuites hotel. Remodel is an upgrade but some old items remain namely same tub surround covered in mold and same old window style, AC unit with broken knob and clogged with dust!”

Mar 1, 2008 by Eric from Margate, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free working wireless internet, breakfast include, close to airport, shuttle service even to some local restaurants.
• Were renovating during the day, looks complete now, cleaning staff unavailable after 6pm.

“Recommended! my partners have already now stayed.”

Feb 27, 2008 by Harriett from Owings Mills, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Price and location.
• I was put in a room that was behind the billboard. This made a lot of noise, however, I kept my TV on most of the time and I took a sleeping pill at night.

“Good hotel, clean and decorated very pretty. Good Price. The employees were very loud in the hallways a lot.”

Feb 21, 2008 by Bruce G. from South Bend, IN
Overall Rating: 4
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice clean room.
• The room was located next to the elevator, kept awake all night by elevator noise.

“Get a room away from the elevator. Otherwise, this is a very nice hotel.”

Feb 15, 2008 by Kat from Pittsburg, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff was accommodating and friendly. Room renovation was modern and appealing. Big screen TV & good coffee 24 hours nice touch.
• Didn't like housekeeping cart staying in the hallways, their food options were not available yet but their website said they were-nothing to eat!

“The hotel staff is friendly and accommodating, the rooms are modern and the addition of the 42" flat screen & quality bath products is nice touch. I enjoyed having a huge beautiful sofa to lounge on & having a frig w/out requesting one. They had good Starbuck's coffee 24 hours a day in the lobby. Currently, they are still remodeling so there was a lot of chaos in the lobby & they don't yet have food or room service (which I wish I was told ahead of time since the website says otherwise). Two restaurants within walking distance however. I liked having a more modern room instead of the traditional like every other hotel has. The walls seem a little thin at times but not enough to prevent me from sleeping.”

Feb 10, 2008 by Templeton from Silver Springf, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Front desk is open 24 hrs.
• Ice machines out of serve had to go all the way to front desk then kitchen area.

“Great.”

Feb 8, 2008 by David from Beaufort, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Nice large rooms.
• Breakfast provided was meager.

“Newly remodeled with very nice furniture and staff friendly and helpful.”

Jan 3, 2008 by Chris from Gilbert, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Large room with great TV and comfortable couches.
• Pillows were a little flat, had to walk through construction to get to elevator.

“This hotel is now the Hyatt, not Amerisuites. We stayed there during renovations and a lot of the facilities were closed, including the weight room and the restaurant. However, there is a Ruby Tuesday's right next door, so food wasn't a problem. We stayed in one of the renovated rooms and it was very nice! It had a large flat screen TV that swiveled so you can watch TV from the bed or the couches. It had a nice kitchen area with a large desk for working. The room was very clean. The staff was great, they apologized for the mess from the renovations, but as it didn't affect our room, we didn't mind. This hotel has been one of the nicer hotels we have stayed at, and the staff was very helpful.”

Jan 2, 2008 by Vicky from Essex, MD
Overall Rating: 8
Cleanliness:[6] • Staff:[6] • Location:[8]

• The pool, price and location were perfect.
• Being part of the renovation process.

“The upgraded 42' inch flat screen and the new modern look is great. The heated pool was the high light of the trip. During our stay the lobby was in the process of being renovated, therefore it was in disarray. Other words my stay was short and sweet.”

Dec 21, 2007 by Chad from Akron, OH
Overall Rating: 7
Cleanliness:[10] • Staff:[1] • Location:[10]

• The room was spacious.
• The staff.

“Great location and shows great potential.”

Dec 20, 2007 by Alex from Fairmont, WV
Overall Rating: 9
Cleanliness:[3] • Staff:[9] • Location:[8]

• Newly designed rooms and furniture.
• The hotel is changing hands and the sign should have been changed letting people know what the new name is.

“The hotel is going to be very nice. At this time it is under going a complete renovation. Many areas were not completed and were limited access to other areas.”

Dec 20, 2007 by Kefton from Palmetto, FL
Overall Rating: 7
Cleanliness:[2] • Staff:[8] • Location:[7]

• Nice room.
• Under renovation, room was next to elevator, some noise.

“I had no idea that the hotel was under renovation and change of ownership when I made the deal. I believe that this should have been something I was made aware of. The staff was friendly and trying their best with the clutter and debris in the hotel. It will be a very nice facility when its done.”

Dec 10, 2007 by Neil from Albany, NY
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Friendly staff, new room is nice.
• Need better TV channel selection.

“This hotel is undergoing a major renovation as it transforms from an Amerisuites to a Hyatt place. The new rooms are much nicer than the old ones though they have the same old bathrooms and closets. They have HD TV's but no HD TV stations. The restaurant is a ways from completion. This should be a very nice hotel when the renovation is complete. In the meantime I have been getting great rates, probably because of all of the construction.”

Dec 6, 2007 by Hyun S. from College Point, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Flat TV, comfortable couch, nice room, good breakfast.
• Nothing.

“I love to come back to this hotel.”

Dec 5, 2007 by Ruth from Greenville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• The rooms were great with large flat-screened TVs and a comfortable sitting area.
• The hotel lobby was undergoing renovations; Im sure it will be great once the lobby is done.

“Short of the renovation stuff in the lobby, the hotel was great. The business area could have been a little better. Their printer was out of ink and paper.”

Dec 3, 2007 by Yeonjeong from Ellicott City, MD
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• Staff was very kind and nice to us.
• Lobby was not good because of remodeling.

“I really like this hotel. This hotel's staff was very kind and nice; also, there room has enough space for convenient and clean.”

Nov 28, 2007 by Jillian from Staten Island, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• The renovation gave us an amazing room!
• Construction was a bit noisy/messy

“Great! (but because it is in transition to becoming a Hyatt so the already-renovated rooms are awesome)”

Nov 16, 2007 by Paula from Aspen, CO
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Deluxe room big, flat screen TV  swivel.
• Vending machines didn't work.

“Great place to stay near the airport. Front desk personnel were very nice and even prepared a map quest print out for my driving needs to my destination without me asking for this.”

Nov 14, 2007 by Pam from Durham, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[8]

• Renovated room was gorgeous, especially the sitting area.
• No water for over 1 hour and no notification to guests.

“Facility is in the process of transitioning to Hyatt place. The renovated rooms are very nice with great decor and electronic connections. The bathrooms are very tight and cramped allowing lots of water on the floor. The staff was not friendly (with the exception of the housekeep who did provide extra towels/floor mats when requested). The bed was not made. There was an hour of no water which coincided with an important appt I needed to attend so I was delayed. There was no notification to guests that the water would be out and it was explained as an emergency (I would argue that there should still be direct communication by telephone to guests to give them the info and anticipated time of repair). When we contacted a manager, he indicated that one night's stay would be compensated but I doubt if that transaction actually happens. This location is under construction which makes noise level high. They begin constructing well before 10am which was the identified time. Construction workers were not pleasant and used the same elevators as those of guests (which is ok but keep the elevator clean and construction works should act like employees at least say hello).”

Nov 14, 2007 by Ed from Wyomissing, PA
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[8]

• Convenient and inexpensive.
• Nobody at front desk 10 minutes, no glasses or cups in room, tissue box empty, noisy with construction.

“I understand the remodeled rooms on the higher levels are very nice. Unfortunately we were on the lower level in more ways than one.”

Nov 14, 2007 by Cynthia from Tucson, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[10]

• Location was convenient for late BWI arrivals.
• The construction is under construction, dusty, noisy, and not up to standards.

“This hotel should be pulled until hotel construction is completed. I was in a room that lacked lamp shades and had a ceiling leak that ruined many of my clothes. I complained twice but it wasn't till the last night that the hotel agreed to move me. I took the assistant manager on a tour of my room and asked if this was a 2 or 3 star room and he admitted it was barely a one star. The construction dust was everywhere and it made for a difficult night.”

Nov 11, 2007 by Melinda from Granite City, IL
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• It was close to airport.
• The noise!

“We could not sleep because they put us directly under where the workers were renovating the hotel and they started before the sun came up! Housekeeping did not make up our room; I had to go get towels.”

Nov 5, 2007 by Paula from Washington, DC
Overall Rating: 0
Cleanliness:[3] • Staff:[2] • Location:[6]

• The new rooms were nice a spacious for the business traveler.
• The construction and customer service.

“At this point, it's difficult to rate the hotel because it was in the middle of construction. They are transforming from amerisuites to Hilton suites. They put us in the new rooms. I recently stayed at the Hilton suites at Dulles, so I know what the end product will look like. The new upgraded room I stayed in was great until the drilling started at 8:00. Once the drilling starts and they teach their employees about friendly customer service, it should get all 8s and 9s like the one at Dulles.”

Nov 3, 2007 by Erin from Wexford, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• Proximity to airport.
• Remodeling construction going on. A little noisy at times.

“Room was a lot larger then expected. Very close to airport. Would stay there again.”

Oct 31, 2007 by Fred from Lynbrook, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Decent continental breakfast.
• Extremely noisy and early morning (Saturday and Sunday) construction going on starting at 7 am.

“If it wasn't for the noisy construction, the key card constantly needing to be re programmed and some feelings of uneasiness by people who appeared to be intoxicated wandering the halls at night, the place was ok.”

Oct 29, 2007 by Ken from Deerfield, NH
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[8]

• Convenient to airport.
• The rooms were not properly stocked and the staff seems unconcerned.

“The hotel was under construction however, the rooms were not properly stocked with tissues, glasses, paper & pens, phone directory, etc. And the staff seemed unconcerned about this. We did eventually get the things we required but after several request to staff. The rooms were smaller than anticipated. Over all, this was not the luxury suite we anticipated.”

Oct 28, 2007 by Susanne from Park Ridge, NJ
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• Free breakfast and free wireless internet; friendly staff.
• Undergoing construction/ transformation to be a Hyatt place; beds uncomfortable.

“The hotel is undergoing construction/transformation to become a Hyatt place. It should be very nice once completed. I was given one of the Amerisuites tcb suites. Very spacious. A little dust on the desk. Bed was ok. As I was leaving the next morning, there were mattresses in the hallway and being brought out to a truck in the parking lot. I must have been the last person to sleep on my mattress. What an honor. It should be a very nice hotel once renovations are complete. Staff at check in/out was very friendly. Construction staff that was on all my elevator rides was very colorful and friendly as well.”

Oct 27, 2007 by Susan from Fruitland, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good to have ruby Tuesday next door for meal options.
• No DVD player.

“Pleasant more spacious room than I expected. No noise and no excessive traffic from airport.”

Oct 6, 2007 by Paulette from Madison, WI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Loved the suites concept, valued the free Internet service.
• Some construction.

“This airport hotel is much better than most and delivers on the comfort level of a suite, convenience level of the breakfast and shuttle to the airport, and friendly service.”

Sep 23, 2007 by Steve from Watertown, WI
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• The room was huge.
• It only had one trashcan in the entire room.

“Average hotel for a decent price. Would I go out of my way to stay here again? No. But it was good for what I needed on this trip.”

Sep 10, 2007 by Jim from Ingomar, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, friendly staff.

“Room was clean and well maintained. Ruby Tuesday restaurant in parking lot is a plus. Overall, this hotel seemed to be well managed. Great staff.”

Sep 5, 2007 by Wilfrid from Champlain, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The full cooked breakfast buffet every day; also the computer access desk in the lobby.
• The Saturday morning breakfast was a shambles; most things had run out by 9:30 and the hostess on duty was surly.

“Excellent value and comfort; we hope we get this one next time we have to stay in Baltimore.”