User Reviews for Amerisuites Baltimore Airport

Research User Reviews for Amerisuites Baltimore Airport (1-20 of 124)

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Aug 24, 2009 by Karly from Tonawanda,NY
Overall Rating: 9

• Great check in, room was immaculate and the staff made you feel welcome.
• Some better signage needed to get you there.

“Staff was super friendly. Room was immaculate. Soft pillows, sectional couch were very comfy. 42" flat screen
TV was great. Convenient food options in lobby and there is a Ruby Tuesday's a parking lot away and they deliver!”

Jul 21, 2009 by Stephen from San Antonio,TX
Overall Rating: 9

• Staff was friendly and the location was OK.
• From what we saw on the website for this hotel we thought he bar area was going to be bigger.

“For our purpose to travel to DC it was great. We could have used more restaurants in the area. The staff was great but the bar area was pretty much the lobby. We were on our 25th wedding anniversary and thought the bar/dinning area was separate from the lobby.”

May 27, 2009 by Kathy from Glen Alpine,NC
Overall Rating: 10

• Excellent service.

“Everything was perfect - the room, the dining area, the convenient location and the transportation to the airport. Excellent service.”

Mar 31, 2009 by Stacey from Clinton,MD
Overall Rating: 10

• Conveniently located near airport and magnificent TV.

“This hotel was awesome! I loved it! the bed the living area and kitchenette were fantastic! Perfect for any occasion!”

Oct 21, 2008 by Mark
Overall Rating: 4

• Room was very attractive.
• Walls are thin.

“Conveniently located near BWI, the hotel is unique in offering ala carte items right next to the front desk. While the cookies were tasty, it would have been nice if the hotel had the beer and wine. Since you're near the airport, trying to find a store for these items is next to impossible. The big-screen TV too was great, but when it came to lights out, the thin walls made sleeping difficult.”

Oct 1, 2008 by Joe
Overall Rating: 10

• Exceeded all my expectations.

“Beautiful hotel, excellent rooms, friendly staff and great location. Exceeded all my expectations for a hotel. Look forward to staying there again and would recomend to anyone looking for a great stay in the Baltimore Area.
”

Sep 4, 2008 by James from Riverdale, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[7]

• Rooms were cozy; modern decor.
• Inconvenience location; hard to locate; needs more signs that are highly visible to point out directions to hotel.

“Upon arrival my stay at the hotel was not so good; the fire alarm at the hotel had gone off which was mistakenly set off by an employee; (noise was extremely loud and boisterous!) and this slowed down me being checked into the hotel. (Approximately 30 minutes) After being checked in I was impressed with the room itself with the exception of the bathroom which was very small. My stay at the hotel, overall, was good as we were referred to restaurant that served fantastic crab cakes!”

Sep 1, 2008 by Jay from Oakton, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great decor, very modern and comfortable.
• Hardest worst bed I've found in a hotel.

“Very conveniently located, attractive and stylish hotel, the only negative is that the bed is hard and uncomfortable.”

Aug 31, 2008 by Venesha from Appleton, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The free breakfast buffet was great and the room was beautiful!
• I did not like that the hours for the pool were so limited. We did not find out about the option to go across the street until our last day.

“This hotel was beautiful. They were of average size. I loved the fold out bed in the room and the kitchenette. The bathroom needed a little updated, but nice all together. The staff at this hotel was amazing, they went out of their way to make us comfortable and even mailed us a lost teddy bear, at no charge to us, that was left in our room. The breakfast was plentiful and delicious! You will enjoy your stay.”

Aug 28, 2008 by Henry D. from Upper Darby, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I really enjoyed the amenities set in place. The design of the room was more than I expected.
• The breakfast turned out to be a big disappointment. The food and seating space were at a minimum.

“Overall, what was intended to be just a weekend getaway for me and my family, ended up feeling like a vacation at a resort. Although we had an agenda to follow with visiting different places in Baltimore, I would have preferred to have had spent my time in the room enjoying the amenities. Thank you Hyatt for a pleasurable experience in Baltimore!”

Aug 20, 2008 by Allen from Santa Fe, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very convenient to BWI.
• Toilet/shower area very small, cramped.

“Good location for BWI/downtown Baltimore access, free WiFi, we liked the room layout into sleeping area-seating/working area. Would work well for business traveler. Large-screen, HD TV services both areas.”

Aug 19, 2008 by Samantha from North Las Vegas, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Fabulous room, well appointed, comfortable and more.
• A little hard to find. Better signage needed. Receptionist not at desk when I entered.

“For price, I wasn't expecting much. But this hotel blew my expectations out of the water. Amazing, comfortable, very well appointed room similar to those I have had in 4- and 5-star hotels. Quiet, clean, and definitely someplace to which I will return.”

Aug 18, 2008 by Michele from Maple Valley, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• We liked the cleanliness, friendly staff, and room set up. It slept our family of five comfortably.
• The pool was only open for limited hours, so we were not able to use it, which was very disappointing.

“We liked the friendliness of the staff, and the room was set up perfectly for our family of five to sleep comfortably. The continental breakfast had plenty of healthy choices (lots of fruit!). We wish the pool was open for more hours. It was not open during the time we were there, and the pool was a major factor in choosing this hotel.”

Aug 14, 2008 by Laconger from Apo, AE
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I was very happy with the size of the room and the complimentary breakfast.
• Water was not served during the complimentary breakfast and they ran out of bananas.

“The hotel met all my expectations for an overnight stay with my family. The pool hours of operation were not family friendly.”

Aug 8, 2008 by Hanan B. from Glen Mills, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Not a thing.
• The worst hotel.

“Poor customer service and dirty rooms.”

Aug 5, 2008 by Johnny from Jacksonville, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Large-sized room, large plasma TV, new fitness equipment.
• AC didn't work well, tiny pool.

“You can walk to a movie theater and a restaurant from this hotel, and there are other restaurants nearby. Hotel has a shuttle to/from the airport and other locations. I would recommend this hotel to anyone staying in Baltimore.”

Aug 2, 2008 by Kerri from Canyon City, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely friendly, lots of smiles.
• Our room door did not latch securely.

“Good location, service-oriented staff, housekeeping very helpful and immediately responded to door issue. Definitely the best hotel of our vacation trip back east.”

Jul 30, 2008 by Sarah from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Fantastic room, more like a suite!
• No restaurant.

“Great suite like room with HD TV.”

Jul 29, 2008 by Michael from Carlisle, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Location was close to our destination location.
• Horrible set up, poor staff knowledge of area, poor amenities.

“This hotel was the worst possible. There were ants in the bathroom (which had no sink in it, it was part of the main room) and our sheets and towels in the room were dirty when we arrived. Spots were on the towels and also on pillow cases. We had two children with us and they didn't even adjust the necessary towels and blankets to accommodate, we had to continually ask for them (and then they weren't even washed that we had to stop back to get more after 10 at night). We couldn't even get our own ice. And the breakfast they served was the cheapest that could be served so they could charge for the good meals that most people would want to eat. And the pool had too limited of hours. A very horrible stay.”

Jul 22, 2008 by Angela from Lake Hiawatha, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Fantastic hotel room with wonderful sitting room and flat TV.
• Pool open hours is a little bit short.

“Wonderful hotel for family and business traveler. Hotel room is fantastic. Bed is comfortable. Breakfast is not bad. Will stay here again.”

Jul 17, 2008 by Jo A. from Renton, WA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• The layout of the rooms. The availability of computers in the lobby.
• Being awakened at 5 a.m. by a leak from the floor above.

“The hotel is conveniently located close to BWI. The staff was very attentive and helpful. When I was awakened at 5 a.m. by a leak from the floor above, the staff quickly moved me to another room. Unfortunately, it seemed that the room I was moved to had only been cleaned half-way. The bed was made, but there were not the correct number of towels and the toilet paper had not been folded, as it normally was for a new room. I called the front desk and asked for yet another room. Without hesitation I was moved. In spite of that little "misadventure," I really liked the hotel and would stay there again.”

Jul 2, 2008 by John J. from Cherry Hill, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The quality and style of Hyatt Place make me be at home.
• The out of date air conditioners' noisy roaring in night whipped out high mark credentials.

“The hotel offers all travelers' needs. The hotel's coziness, neatness and comfort bring one feel at home.”

Jun 28, 2008 by Kelly R. from Portland, OR
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The room was large, with a real sofa for relaxation.
• Vanity right in front of sleeping area, no door or wall to block light.

“Surprisingly comfortable and convenient. I usually don't like staying in chain hotels, but, for the price, I found myself really enjoying my stay. The staff was exceptionally helpful and professional.”

Jun 16, 2008 by Rich from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Made me feel welcome.
• Internet was down.

“Would definitely stay again.”

Jun 7, 2008 by Debbie from Tampa, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly staff, shuttle schedule, & good location.
• Food was a bit expensive. $10 for ham sandwich.

“No issues getting my room, which was a nice suite. Bed was ok, about a 7 on a scale of 10, water pressure in shower was good, shuttle service to/from airport and train stations was excellent. My only complaint was that the food for purchase was very expensive for what you got (Ham Sandwich with chips $10). Free continental breakfast was a plus with nice variety of choices - bagels, yogurt, fruit, coffee.”

Jun 4, 2008 by David from Hagerstown, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Shuttle service to light rail.
• Wait time for shuttle to light rail.

“Great value for a nice hotel.”

Jun 3, 2008 by Neal from Culpeper, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Nice size room and TV, loved the extra couch/sleeper.

“It was better than expected.”

May 17, 2008 by Qing from Blacksburg, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location, easy parking, large HDTV, very Quiet.
• No.

“I was going to tour Baltimore and Annapolis with my girl friend. The location is good, 15 minutes to inner harbor of Baltimore and 25 minutes to Annapolis. I stayed for two nights, it's a very quiet place. The room had a very large HDTV, 41" maybe. You can bring your Xbox or Wi-Fi if you like.”

May 13, 2008 by Cynthia from Mamuelle, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Updated.
• Would like a earlier breakfast for flight crews and early departures.

“The hotel met all our needs. It has been recently remodeled. Nice bedding, plenty of room and personal service.”

May 12, 2008 by Dale from Salt Lake, UT
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[9]

• New A/V equip that was good quality. Bed and bedding was very good.
• Obviously remodeled recently, but little done to shower & W/C portion, and workmanship in this part was marginal.

“Would not be happy if I again got this hotel as a 3-star in the area. Other 3-stars are better. Hyatt is normally a high quality hotel, and I was perhaps expecting too much because I was quite disappointed. This was previously a typical 5-story cookie cutter hotel, and it appears Hyatt purchased recently and remodeled, but it still shows it lower quality roots. Check staff was poor. Stood in front of check-in counter for close to 5-minutes while the attendant accepted four different phone calls before she bothered to simply acknowledge my presence.”

May 11, 2008 by Art from Fairport, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• One of the better hotels in the area for a reasonable price. Great location!
• Noisy at times!

“Overall, happy with the hotel for the price. Breakfast was included, but was unable to take advantage due to it not being served until after 6 a.m. Many other airport hotels understand many customers leave prior to that time and have therefore either a sack lunch or are open earlier. Would be nice to have been able to take advantage of their breakfast, but due to my having to leave before 6 a.m. each morning, had to miss it!”

May 9, 2008 by Irene from Edgewater, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Real dishes for the continental breakfast.
• Shower stained.

“Comfy bed, room nicely partitioned; awesome TV.”

May 7, 2008 by Barb from Waltham, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Safe, clean and comfortable.
• TV remote didn't work.

“Nice hotel, clean rooms, friendly staff. Quiet location even though close to airport. Continental breakfast: Coffee section too close to toasting section, with people waiting for toast, blocking access to coffee.”

May 6, 2008 by Patrick from Mckinney, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very clean and staff was great.
• No bar in hotel.

“I have stayed at about 4 other hotels in the BWI area and this one tops them all. Nice staff very cleans huge room, nicely located. I will stay here again.”

Apr 30, 2008 by Jo A. from Mechanicsville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Most accommodating since I was on oxygen and even let us check in long before the normal time.
• It did not have a regular restaurant but did offer food.

“My husband and I were most pleased with our trip and the hotel and they were most efficient and accommodating to all our needs. Good show.”

Apr 30, 2008 by Paula from Cedar Rapids, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good breakfast provided.
• A little hard to find.

“Nice hotel. Clean rooms and lobby. Staff was very helpful. I would stay there again.”

Apr 19, 2008 by Marilou from Fulton, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Exceptionally friendly staff, a small staff that did the work of a staff twice their size.
• There is nothing I didn't like.

“A delicious breakfast was available each morning, pleasant staff. The room was very clean. Complimentary bus service to the train station along with a VERY helpful driver.”

Apr 16, 2008 by Yolanda from Fairburn, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The rooms are well decorated.
• All of the staff don't seem to have the same level of Hyatt professionalism.

“Great hotel!”

Apr 15, 2008 by Shawn from Fayetteville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room. Very nice business work area and sofa/lounge area and great TV.
• Breakfast in morning does not start early enough - 6:30 am too late for some business travelers.

“BWI Hyatt Place a great, convenient hotel for both business and leisure travelers. I really liked the 42-inch HDTV that you could swivel to watch on the sofa or in bed. Ruby Tuesday's right next door also. Good free breakfast in the morning as well. Very nice hotel at a good value.”

Apr 15, 2008 by Bobbi from Cumberland, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• 24 hour food service.
• No menu for the 24 hour service in room.

“Directions on site excellent. service good at midnight.”

Apr 14, 2008 by Shelly from New York, NY
Overall Rating: 10
Cleanliness:[6] • Staff:[10] • Location:[9]

• The front desk girls and the one front desk guy.
• Please enlarge the trash can in front of the breakfast room. It gets full very fast and the trash spills out all over the floor at breakfast.

“The staff (extremely overworked) at this hotel are amazing. The only beef I have here is that I think their new computer system is slow and inefficient. I waited 20 minutes to buy something to eat because of the front desk computer. Back to the staff. Everyone from housekeeping, maintenance to front desk couldn't be more professional. It seems everyone is cross-trained here so you may see someone from downstairs in the lobbies sweeping or upstairs working in housekeeping. Can't say enough about them all. Management needs to give them all a big fat raise if they haven't already.”

Apr 7, 2008 by Doug from Lavale, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• Open rooms gave a feeling of largeness.
• Nothing to think of.

“Excellent experience. Large screen HD TV a big hit!”

Mar 10, 2008 by Adam from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and room were really great.
• The pool is only open from 4 to 9pm.

“Wow. Anyone would be impressed. Very sleek. Nicely done, just remodel and looked and felt great. The staff was excellent!”

Mar 4, 2008 by Johnny from Jacksonville, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• Had more employees/staff than other hotels.

“This hotel is a new Hyatt Place hotel that used to be an Amerisuites hotel. Hyatt has "cosmetically" re-done the hotel (lobby, fitness center, LCD TVs in the rooms, etc.) but should have done a better job with the remodeling.”

Mar 2, 2008 by J from Indialantic, FL
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[7]

• Continental breakfast better than most.
• 55 minutes to get picked up from airport, hotel is 5 minutes away, no explanation nor apology.

“This is a rebranded Amerisuites hotel. Remodel is an upgrade but some old items remain namely same tub surround covered in mold and same old window style, AC unit with broken knob and clogged with dust!”

Mar 1, 2008 by Eric from Margate, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free working wireless internet, breakfast include, close to airport, shuttle service even to some local restaurants.
• Were renovating during the day, looks complete now, cleaning staff unavailable after 6pm.

“Recommended! my partners have already now stayed.”

Feb 27, 2008 by Harriett from Owings Mills, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Price and location.
• I was put in a room that was behind the billboard. This made a lot of noise, however, I kept my TV on most of the time and I took a sleeping pill at night.

“Good hotel, clean and decorated very pretty. Good Price. The employees were very loud in the hallways a lot.”

Feb 21, 2008 by Bruce G. from South Bend, IN
Overall Rating: 4
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice clean room.
• The room was located next to the elevator, kept awake all night by elevator noise.

“Get a room away from the elevator. Otherwise, this is a very nice hotel.”

Feb 15, 2008 by Kat from Pittsburg, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff was accommodating and friendly. Room renovation was modern and appealing. Big screen TV & good coffee 24 hours nice touch.
• Didn't like housekeeping cart staying in the hallways, their food options were not available yet but their website said they were-nothing to eat!

“The hotel staff is friendly and accommodating, the rooms are modern and the addition of the 42" flat screen & quality bath products is nice touch. I enjoyed having a huge beautiful sofa to lounge on & having a frig w/out requesting one. They had good Starbuck's coffee 24 hours a day in the lobby. Currently, they are still remodeling so there was a lot of chaos in the lobby & they don't yet have food or room service (which I wish I was told ahead of time since the website says otherwise). Two restaurants within walking distance however. I liked having a more modern room instead of the traditional like every other hotel has. The walls seem a little thin at times but not enough to prevent me from sleeping.”

Feb 10, 2008 by Templeton from Silver Springf, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Front desk is open 24 hrs.
• Ice machines out of serve had to go all the way to front desk then kitchen area.

“Great.”