User Reviews for Courtyard by Marriott Bwi Airport

Research User Reviews for Courtyard by Marriott Bwi Airport (21-40 of 135)

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Apr 11, 2007 by Catalina from New Haven, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[4]

• The fact they had a 24-hour complimentary coffee stand!
• The shuttle did not meet me at the airport as they had promised on the phone and didn't manage to find me. Had to get a cab.

“Clean comfy and spacious rooms, very good breakfast and helpful stuff.”

Mar 22, 2007 by Laurence from Washington, DC
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• I liked the bed.
• I did not like that the pool is only open from 5pm to 10pm.

“This hotel was what you might expect for a hotel near an airport. It was perfectly all right. The staff was very professional.”

Mar 6, 2007 by John from Thomasville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient--gave a choice of room location.
• Nothing.

“Great will go back.”

Feb 23, 2007 by Kenji from Springfield, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• It was close to other hotels where there were good meetings for other events.
• Plenty of rooms available on the first floor and they threw a lot of people on the third (top most floor) for no apparent reason.

“The staff is available to do their work, the food in the morning smelled well, but there just isn't enough energy there.”

Feb 14, 2007 by Harriett from Knightdale, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The hotel was very nice and clean. Comfortable beds.
• One of the hotel staff was a little rude to our group.

“The location was excellent; our business meeting took place at a hotel on the harbor. I noticed right away how clean and nice it was. We loved the gas fireplace. The rooms were large and the beds very, very comfortable. ”

Jan 17, 2007 by Kim from Rock Springs, WY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Comfortable and clean.
• No room service, restaurant not opens on weekends.

“This hotel had friendly staff. The restaurant hours were not accommodating.”

Jan 3, 2007 by Nancy from Columbia, PA
Overall Rating: 9
Cleanliness:[7] • Staff:[6] • Location:[7]

• Convenient to airport with shuttle. Clean, very pleasant.
• No breakfast included. They did have coffee.

“Very nice rooms, in a well-refurbished hotel. Convenient airport shuttle. No free breakfast, but there was coffee in the lobby - important for us 5 am airport folks. My daughter enjoyed the pool/hot tub. Internet access is free, but not wireless in the rooms. Overall - great!”

Dec 24, 2006 by Joyce from Hollidaysburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Best bed I ever slept in. The manager, Dana, was the most helpful hotel staff we ever encountered.
• No complaints.

“Will and already have recommended this hotel to others. Ten family members flew in for a family gathering. Fourteen of us stayed at the hotel one night. Eight more joined us for breakfast. So a total of 22 gathered together before we all went in different directions. The manager, Dana, handled this influx with ease, humor and helpfulness, seating us all for breakfast and even helping manage the four small children. It was a completely fun experience in a well-run hotel.”

Dec 17, 2006 by Brenda from Mifflinburg, PA
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[8]

• It was convenient to the airport and the shuttle service was timely.
• There was something dried onto the bed ruffle, fees for parking were not adequately explained.

“Good for a night while waiting to access the airport.”

Dec 14, 2006 by Nadine from Portland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great sheets, comfortable mattress, great pool.
• Pool only open from 5-10pm-very disappointing!

“This hotel was marvelous for my needs! Very close to the airport, great facilities, and the best I have stayed in the Baltimore area after two previous disasters at discount chains.”

Dec 8, 2006 by Mike from York, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The room was comfortable and the decor was appealing; room was very clean.
• The heater and fan was not working. The heater cool/hot dial did not work. It was either too hot or too cold. We went here to swim.

“Front house personnel were helpful. Waitress did not know they use sugar-free syrup when ask; had to ask manager about it then got the sugar free syrup. Breakfast buffet was good and the omelets very good and tasteful. Our family has stayed in about 20 Marriott/courtyard since 2004 so we have an ideal what kind of hotel we are staying at. Not impressed with the swimming pool; looked abandoned and not clean. One our main reasons we stay at hotels is to go swimming indoors in a clean attractive pool. The pool did not open until 5p.m. Never had that experience. We never got to go swimming in their pool.”

Dec 4, 2006 by Dong from Las Vegas, NV
Overall Rating: 2
Cleanliness:[1] • Staff:[9] • Location:[8]

• Conveniently located.
• Room is not clean. Bed sheets were not changed after last customer.

“First impression was good. When it comes the time to go to bed, I found that the bed sheets haven't been changed. Someone else's body hairs and food crumble (maybe some other dirt) are all over. My stay was only one night and when I found this out it was already late night, my luggage was opened with my things out already. So I didn't bother to call front desk requesting a room change. That feeling was awful. I am not sure if it's the house keepers' carelessness or that hotel's designated room.”

Dec 3, 2006 by Mike from Warwick, PR
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Cleanliness, parking, quiet, snacks available.

“He gave us quite a shock to think we did not have a place to stay or at a price we had paid and agreed to in the summer of 06. Otherwise happy with hotel.”

Nov 19, 2006 by Ellen C. from Harrisburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The friendly staff.
• I liked it all.

“It was clean and a very nice room.”

Nov 16, 2006 by Lisa from Hurlock, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• Close to city limits, comfortable, and friendly.
• House keeping knocking at 8am.

“The hotel is very nice! I loved that there are so many entrances that take you close to your room! I would hope to stay at the court yard again!”

Nov 12, 2006 by Bill from Glen Allen, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[5] • Location:[8]

• Location, Price.
• Bathrooms were very basic, few extras.

“Great price, great location, rooms very nice. Bring your own soap and hair products.”

Oct 19, 2006 by Charlie from Inman, SC
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[5]

• Though hidden away, not far from BWI.
• Difficult to find. Hotel staff not nearly on par with other Courtyards.

“Looked like an old coverted hotel and the staff reflected that impression.”

Sep 29, 2006 by Richard from Lagrande, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I liked how the staff where willing to help.
• No Comment.

“I would recommend this hotel to anyone that asked.”

Sep 23, 2006 by Aswin from Newark, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• Near to airport, reasonable price.
• Hotel Restaurant are not open on Sundays??

“Not bad at all......”

Sep 18, 2006 by David from Stockton Springs, ME
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• Free Wi-Fi, close to airport, comfortable bed.
• Shuttle van driver was rude.

“The hotel itself was adequate, however we had a problem with the van service. Marriott operates one van, which does a continuous loop between BWI and all of the nearby Marriott properties (Courtyard, Fairfield, Marriott, etc.). We were picked up at Courtyard. When he reached the Marriott Hotel stop, we saw another van just pulling out with people on board. Our driver stopped anyway, got up and went inside - without saying anything to any of us. We proceeded to wait in the van for 10 minutes. I finally went inside and found him standing in the lobby. I asked what was going on, and he said that he needed to keep his schedule. I informed him about our schedule, but he didn't budge. I went back to the van, and he finally came out a few minutes later. Very poor service.”

Sep 7, 2006 by L J. from Reno, NV
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very roomy, extremely clean & great amenities.
• A little difficult to find from BWI.

“Could not have been happier. Very nice hotel with helpful staff and great amenities.”

Aug 30, 2006 by Traci from Woodbridge, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very comfortable, well maintained, great shuttle service and parking for airport.
• Front desk clerk was too busy with personal arrangements on phone to give us full attention.

“Overall this hotel was great for what we needed. We were flying out of BWI early the next morning. Hotel parking was $60 for two weeks as opposed to $120 at airport. Shuttle service was quick. With the exception of the front desk clerk who was to busy planning his own travel to get off the phone and help us the rest of the staff was friendly and helpful”

Aug 27, 2006 by Pete from Frankfort, IL
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[9]

• Comfortable beds.
• Non-smoking hotel.

“This hotel is now 100% non-smoking. Good for non-smokers bad for me.”

Aug 26, 2006 by Zhao from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Cheap and convenient.
• No free breakfast.

“Very nice. Swimming pool, laundry and fitness center.”

Aug 18, 2006 by Ben from Richmond, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, conveniently located, spacious rooms, great amenities.
• Breakfast is not complimentary and a little too pricey at $ 9.99 per person.

“Highly recommend it to travelers with older kids, especially travelers visiting the Naval Academy in Annapolis.”

Aug 12, 2006 by Dale from New Bern, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to the airport, free internet, desk in room.
• Old smoking rooms.

“Overall Marriott does a wonderful job.”

Aug 11, 2006 by Michele from Plano, TX
Overall Rating: 10
Cleanliness:[3] • Staff:[10] • Location:[10]

• Convenient and very friendly staff - shuttle was ideal.
• Housekeeping concerns in our particular room.

“It was a great hotel and I would highly recommend it. I had an incident w/ a housekeeping issue with my room that I discussed with the manager and she was great. I would use that hotel again without hesitation.”

Aug 10, 2006 by Richard from Lebanon, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient, pleasant, clean.
• There were a few airplane noises, of course.

“Excellent quality and location; delightful breakfast.”

Aug 3, 2006 by Tanya from Silver Spring, MD
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[8]

• Good location clean.
• N/A

“Upon check in we were assigned a room on the 3rd floor next to very noisy mechanical room. Also the door was open and I was a bit afraid to go in. It was noisy in the room so I went downstairs to change rooms and that he would have to check if he could reassign me to another room. Eventually he did, reluctantly. The new room as very quite. I expect a "standard room" not a substandard room .”

Jul 28, 2006 by Mel from Fairport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Terrific beds.
• No wireless connection within the room.

“Our stay at this hotel was a pleasure. The staff was knowledgeable and helpful. The beds were awesome. The office facility out-front for busy travelers was helpful.”

Jul 28, 2006 by Dawn from Owings Mills, MD
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• Smoking rooms didn't smell like a smoking room :).
• Fire alarm went off from 5:30 am-6:00am :(.

“Was a bit upset never getting an apology or any kind of remorse for the alarm going off. I didn't want much but it would have been nice if someone would have said something positive to us when we checked out. Alarms going off that early was definitely not fun.”

Jul 23, 2006 by John from Jacksonville, FL
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[7]

• Convenient location, has elevators.
• Unfriendliness of front desk personnel

“This was our second stay at this hotel. We would gladly use this hotel again, but only at a discounted price. I would not pay their normal room rate or even their slightly discounted rate for AAA or seniors.”

Jul 20, 2006 by Bob from Chapin, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, quite, well maintained, everything worked, etc.
• No complimentary continental breakfast.

“Great facility, typical of Courtyard, located conveniently to BWI.”

Jul 10, 2006 by Steve from Demotte, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[4]

• Very comfortable.
• Extra charges that can not be proven by the staff.

“Nice hotel, a little difficult to find. Watch out for the extra charges. Look at your receipt.”

Jul 10, 2006 by Kenny from Westlake, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The price
• Hours of the pool.

“Very comfortable beds, decent price, shopping 10 minutes away, reliable shuttle service to and from the airport, friendly staff, close to Baltimore, DC, and Annapolis”

Jul 4, 2006 by Sherry from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room size, cleanliness, convenience items in room, hot breakfast.
• Breakfast was already being but away before 10AM and it made us feel rushed.

“I would highly recommend this hotel. It is well worth the money. I wish I could stay at a Courtyard by Marriott everywhere I traveled!”

Jun 22, 2006 by Buster from Phoenix, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Convenient location.
• Hotel staff very unaccommodating.

“Had to switch rooms two times. First room Internet did not work. Second room was infested with insects. Had to call front desk at least 3 times to get anything taken care of.”

Jun 19, 2006 by Sharon from Mechanicsburg, PA
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[9]

• Convenient shuttle to BWI
• Room had an odor. Staff not helpful.

“This hotel was value-priced for shuttle service to BWI. However, the staff at the front desk was less than helpful. I had not used the shuttle service before an needed to find out if I needed to sign up, how early the shuttle service started, if there was a specific place I needed to park my vehicle and how to arrange for return shuttle when I returned from my trip. I was treated as if these were stupid questions and they even neglected to tell me that there was a courtesy phone at the airport that I could use to call the hotel.”

Jun 14, 2006 by Gary from Leesburg, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Good Location.
• Room a little small.

“Clean, convenient and a good bed.”

Jun 12, 2006 by Jenn from Leonardtown, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very quiet, nice room.
• Internet was of very poor quality, did not work.

“Clean and quiet, but could not do work because the internet signal was so low, it would not load.”

Jun 8, 2006 by Geraldine from Owasso, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• We the beautiful courtyard by the pool.
• There was nothing in the area to do without a car.

“The hotel was very clean. The courtyards by the pool was beautiful it was close to the airport which was nice the hotel had a shuttle to and from the airport.”

May 28, 2006 by Carl from Rocky Mount, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel staff was very helpful.
• No outdoor pool / minor problem.

“The staff went out of their way to change my room to two queen beds. Thank you Marriott.”

May 22, 2006 by Mark from Baltimore, MD
Overall Rating: 2
Cleanliness:[8] • Staff:[6] • Location:[8]

• Clean.
• Fire alarm went off at 4am for 1/2 hour-false alarm!

“This was a getaway for me and my wife. We wanted a night to rest and relax. The fire alarm of the entire complex went off at 3:30-4am for 1/2, until the fire dept came to turn it off. This pretty much ruined our rest. There was no apology given, no offer of compensation of any sort. As if it never happened. Disappointing!”

May 18, 2006 by Valerie from Lititz, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• The staff was very helpful.
• The Sunday breakfast buffet was a little disappointing. I had thought there would be a lot more variety, however the food was of good quality.

“I enjoyed the staff-they were all very nice and helpful. I wish the pool had been open longer at night. The flowers in the middle of the hotel were gorgeous. I was hoping to receive a USA Today paper in the AM but did not get one.”

May 16, 2006 by Tom from Ashley, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, spacious room, free Internet.
• Breakfast not included.

“Nice amenities in a clean, spacious room.”

May 13, 2006 by Edythe from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The willingness to meet all my needs.
• Restaurant not been open on Sunday for lunch & dinner.

“This was my second stay at this property and on this stay which was less than two months from my last stay. The small problems I experienced where all corrected and this stay was great and I would stay at this location anytime I'm in the area.”

May 11, 2006 by Dawn from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room decor, on site restaurant.
• Info for travelers were not within direct view in lobby.

“This hotel had lovely rooms located near downtown but yet not too close.”

May 11, 2006 by Barbara from Waltham, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Quiet location, clean, everything worked.

“The hotel was great. On arrival was told we were "bumped" and got 1 king and 1 sofa bed Per the hotel, said that agreement was for room rate only, not type. Also had to get new room cards twice, because didn't work. Missing towels, coffee maker not cleaned, waste basket not emptied.”

May 10, 2006 by Michel from Renton, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location from the Airport.
• Personal item missing out of my room. (My perfume).

“Overall, I had good stay. My $74.00 perfume was missing from my room. I called the Hotel staff and they are professional and are helping me resolve the matter. I would recommend the Hotel to other travelers”

May 10, 2006 by Annette from South Haven, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Clean, quiet and comfortable, recently updated rooms.
• Gobs of toothpaste stuck to bathroom wall.

“Marriott Courtyards are predictable--all laid out the same, good security. Generally well cared for. Beds are comfortable, air/heat controls work well and there is minimal noise from halls and other rooms.”