User Reviews for Holiday Inn Baltimore International Airport

Research User Reviews for Holiday Inn Baltimore International Airport (1-20 of 431)

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Nov 25, 2009 by Alex chacon from Minneapolis,MN
Overall Rating: 8

• Great time and the hotel is very nice.

“Great time and the hotel is very nice and clean.”

Oct 14, 2009 by Gina from Lancaster,PA
Overall Rating: 9

• Cheaper than first reservation.

“First Priceline transaction.”

Oct 14, 2009 by Oscar from Cordova,TN
Overall Rating: 8

• Very clean and nicely decorated.
• The buffet was expensive and unimpressive.

“Very nice and
clean hotel. Excellent for business travelers.”

Oct 10, 2009 by Edwin Forrest from Windsor,PA
Overall Rating: 9

• Big room, friendly and clean.

“All Holiday Inns that I have to have treated the people very well.”

Oct 5, 2009 by Christine from Roswell,GA
Overall Rating: 10

• The room was very comfortable and met my needs.

“Staff member is to be commended. I called her from the road and let her know I would be arriving late, however my college student daughter was in Baltimore and needed to get in the room before I arrived. She let her check in to the room ant then I checked in when I arrived. I truly enjoyed my stay here.”

Oct 4, 2009 by Mark from Media,PA
Overall Rating: 5

• Free Internet; comfy pillows; Dock for i phone.
• 4th time I am here, and 2 times the room reeked of smoke. No safe; $3 water bottles.

“This Holiday Inn is convenient to the airport and local offices. They have all of the basic amenities a business traveler expects; conference rooms, business facilities, bar, restaurant, but the hotel falls in a couple areas. My room reeked of smoke blended with carpet-fresh. This is the second time out of four stays at this hotel that my room reeked of smoke. It appears they don't strongly enforce their non-smoking room policy. That's a frequent problem with budget hotels, and is why I rate this hotel 2.5 stars. Parking is a bit tight too. It feels like they shoehorned a large hotel into a small space.”

Sep 30, 2009 by Susan from Shaker Hts.,OH
Overall Rating: 7

• Redecorated modern rooms with free Internet.
• Coffee set up in lobby empty each morning by 9:00 am.

“Great for business travel because of free Internet. Freshly decorated.”

Sep 7, 2009 by Virgil from Medford,OR
Overall Rating: 7

• Helpfulness of staff.
• Older property in need of some maintenance.

“Nicer renovation, but mostly done on a superficial level,
I would stay there again for the price it was a good value, nice television, but poor reception quality, hard beds.”

Aug 19, 2009 by Doug from Severna Park,MD
Overall Rating: 7

• Rooms appear updated.
• The lounge and restaurant area did not seem clean enough.

“It met my needs comfortably.”

Aug 15, 2009 by Dale from New Bern,NC
Overall Rating: 7

• At the Airport.
• Hard to find.

“Slow check in. Comfortable room.”

Jul 24, 2009 by Mitzi from Owego,NY
Overall Rating: 3

• They should not rent out a room with a malfunctioning deadbolt.

“The deadbolt does not work. They then transferred me another room where the inside lock is missing the counterpart so it does not work. Otherwise the hotel is fine.”

Jul 3, 2009 by Fredrick from Beaumont,TX
Overall Rating: 9

• Furnishings and room layout were above expectations.
• Drive to airport was longer than expected.

“An excellent place to stay though a layout was large. Overall a very enjoyable stay.”

Jul 1, 2009 by Rick from Johnstown,OH
Overall Rating: 9

• Newly remodeled rooms and common areas. Nicely appointed.
• Location. I like to stay in locations where walking to other amenities s possible

“Comfortable, nicely appointed rooms and common areas.”

Jun 28, 2009 by Brett from Marlton,NJ
Overall Rating: 6

• The price.
• Bugs in my room on the office table.

“Nice hotel, room had some bugs which I did not like. Price was great.”

Jun 3, 2009 by Jennifer from Cape Girardeau,MO
Overall Rating: 9

• Newly renovated, flat screen TV and
  clean.

“This was a great hotel for the money. Close to the airport, reliable shuttle service, clean and nice rooms, good food at the restaurant.”

May 19, 2009 by Peter from Vineyard Haven,MA
Overall Rating: 9

• Clean, will be even better since renovations are going on.
• No breakfast included in room cost.

“Good location for airport and rent a car return.”

May 3, 2009 by Dave from Littleton,NH
Overall Rating: 10

• Staff was fantastic - all around!
• It's not within walking distance of much at all.

“Great staff. Very convenient and accommodating shuttle. Great staff. Nice rooms.
Also, nice and inexpensive convenience food.”

May 1, 2009 by Ed from Louisburg,KS
Overall Rating: 8

• Close to attractions.

“Nice for business travelers who like all amenities handy.”

Apr 23, 2009 by Thomas from Windsor,PA
Overall Rating: 3

• Decor.
• Had to switch rooms due to no hot water in first room.

“I was disappointed in the customer service at this hotel. The first room we were in had no hot water in the shower. When we informed the front desk on our way out, they assured us that it would be fixed by the time we came back. When we did come back, we asked first and again they said that it had been fixed. However, it was not. After several complaints, they finally moved us to another room where the remote control for the TV did not work. After all of our trouble, we weren't even offered a free movie, cocktail, nothing.. This was a pretty bad experience.”

Apr 15, 2009 by Marzerk from Wheaton,MD
Overall Rating: 10

• Staff was
  friendly, shuttle to airport, food
  was great in restaurant.
• Outdoor pool not inside.

“Only charged $5 per day for parking auto during trip-excluded night stayed. Restaurant food was great! Salad was huge and Philly chicken steak to die for! Staff was polite, friendly and helpful. I will definitely stay again pre-flight and take advantage of the parking. It's too bad the pool is outside, but for the money I couldn't have been more pleased.”

Apr 9, 2009 by Megan from Portland,ME
Overall Rating: 8

• The new rooms were really nice. Clean and the shower was great!
• The construction going on at the hotel made it rather clumsy.

“The hotel was under construction, so it looked a bit rundown in some places, but the new room we were in was nicely furnished and clean. The maid service came the first night and cleaned our room spotless, and the staff at the hotel was very friendly. Don't order room service later at night though, as the person I placed the order with was short toned and rude. If you are traveling in the area this place is great, but if you don't plan to rent a car this hotel is not extremely close to downtown Baltimore.”

Apr 6, 2009 by Leah from Salisbury,MD
Overall Rating: 7

• Wireless access.

“I was unable to connect to the wireless network. I tried to use the business center, and the connect was so slow that I left after 15 minutes. Also, the hotel stated that I reserved a queen room. My room had a full size bed. Since I was traveling alone, it was not a bother.”

Apr 3, 2009 by Jorge from Washington,DC
Overall Rating: 6

• Beds were comfy.
• Carpets smells, halls smells like cigarette, and looks dirty.

“The hotel was under construction. The whole floor we stayed in smelled like cigarette. It was dark. I couldn’t sleep at all because there is no way to control the AC. It turns on and off automatically every 3-4 minutes making a lot of noise.”

Mar 30, 2009 by Ronald from Honolulu,HI
Overall Rating: 9

• Staff was very helpful.
• Nothing.

“Clean, friendly staff and close to freeway and restaurants.”

Dec 31, 2008 by Tina from Fruitland,MD
Overall Rating: 9

• Convenient location to BWI Airport as well as free shuttle service to BWI.
• Our room did not have cold running water.

“Great room except for our room not having cold running water. Could also hear the bathroom use of the upstairs hotel guests! Nice friendly staff as well as very close to BWI. I'd stay here again if I had an early flight from BWI.”

Dec 29, 2008 by Kathy from Germantown,MD
Overall Rating: 10

• Excellent customer service. The shuttle driver was wonderful. The front desk staff was fantastic and my waitress for breakfast was super friendly.

“Staff was so helpful. Breakfast was delicious. I never expected my stay to be so satisfying!”

Nov 22, 2008 by Matt from Beltsville,MD
Overall Rating: 8

• Spacious rooms with a nice sized bathroom. Very comfortable bed.
• A
  flat-screen TV would be the only change I'd make.

“It was ideally located, and the room was well spaced and arranged. The staff was excellent; both fun and professional.”

Nov 20, 2008 by Melissa from Palisade,CO
Overall Rating: 7

• Really comfortable bed and pillows. Very quiet room.
• It needs renovation and updating.

“The overall vibe of the hotel was dated and in need of upgrading, although the hotel had signs posted everywhere that they were going to start renovating it very soon. All I needed was a comfortable bed close to the airport, and it certainly fulfilled that need.”

Nov 18, 2008 by Sue from Chatham,NJ
Overall Rating: 7

• It had a shuttle to the light rail.
• The furniture and bathrooms were very old and needed to be updated and replaced.

“The hotel was clean and ok. The furniture was tired, especially the chairs in the dining room.”

Oct 31, 2008 by Cindy
Overall Rating: 5

• Very Dirty ! Computers did not work!

“Can not believe it is as a three star rating I would be upset because of the filth even at 1 star!”

Oct 26, 2008 by Sandy
Overall Rating: 5

• Location and
  free internet.

“This is not a 3 star hotel. Hotel staff was not interested in finding me a non smoking room, even after I told them I am allergic to cig smoke.”

Oct 14, 2008 by Jan
Overall Rating: 3

• It was conveniently located.
• THe rooms were not well kept and did not look clean. The air conditioner squealed all night.

“This hotel does not meet my perceived standard for Holiday Inns and for the star rating that it received. The rooms were not well kept, the bathrooms showed mildew and were in need of repair. The air conditioning squeeled all night and was very loud when the compressor turned on. No a very pleasant experience and not what I would normally expect from this category of hotels.”

Oct 5, 2008 by
Overall Rating: 0

• The food was good and cheap.

“This hotel is in major need of a remodel, its old and dirty and ugly, and seems unsafe, very run down.”

Sep 18, 2008 by keith
Overall Rating: 9

• Location.
• None.

“Good stay.”

Sep 13, 2008 by Erin from Laurel, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient location.
• Phone in room was broken.

“Room was spacious and nicely decorated. Bed and pillows were very comfortable. Staff was friendly. Both phones in the room were broken and the staff was slow to respond to our requests for repair.”

Sep 13, 2008 by Rob from York, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very nice location to airport.
• Charge for parking your car.

“Very nice hotel to stay at a lot of amenities right on location. Would definitely stay there again.”

Sep 11, 2008 by Ruben from Norfolk, VA
Overall Rating: 4
Cleanliness:[10] • Staff:[3] • Location:[8]

• Clean and bright.
• Nothing to accommodate families with children. Charged for every extra.

“This hotel looked like a 3 star but had no amenities so it felt like a budget hotel. They charged for extras like cribs and microwaves that are complimentary in many 2.5 to 3 star hotels. Definitely not the place to stay for guest with children or special needs.”

Sep 10, 2008 by Stuart L. from Langhorne, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good price, good location.
• Problem in bathroom, lights and water running.

“Light did not light in bathroom. Water kept running in toilet. These things should be seen by the maids when they clean the rooms daily.”

Sep 10, 2008 by Jose from Belleville, NJ
Overall Rating: 9
Staff:[10] • Location:[9]

• Great service.
• I had to kill 2 roaches in he room.

“Service was great but my two kids were scare for those 2 roaches.”

Sep 9, 2008 by S from Olive Hill, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[6]

• Cleanliness, nice staff.

“Hotel was real nice clean, room was real clean. Only thing I did not like was no refrigerator or microwave until I asked. Asked for one at noon and finally got one at 8:30 P.M. after calling several times.”

Sep 8, 2008 by Shannon from Pensacola, FL
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[7]

• Location and room size.
• Broken features, closed pool, non responsive staff.

“No response to room concerns (i.e. broken toilet and falling ceiling) musty, damp carpets. Dirty common areas.”

Sep 8, 2008 by Michael from Westland, MI
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[7]

• Location.

“Very dated hotel. Not too friendly. Struggling to stay open with newer upscale hotels in same area.”

Sep 6, 2008 by Ellyn from New Jersey, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• The room was arranged in a very functional way and was very attractive.
• There is really next to no food available.

“The staff was friendly and the room was very attractive and well arranged. There were very few 'extras' as far as food, hot tubs, etc (that is not offered) at this location.”

Sep 6, 2008 by Andrea L. from Walnut Creek, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Frequent shuttle service.
• Biz centre computers old, not ergonomic set up.

“Good for quick access to airport and shuttle can drop you off at train/bus station nearby. Business center could use some upgraded computers and better furniture so that the keyboard is not so high.”

Sep 6, 2008 by Michal from Westland, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Management had to step in to make stay bearable.
• Unfriendly front desk clerk.

“This is an old Holiday Inn with outdated amenities (television sets, poor mattresses, poor decor) but clean. Not my best experience. Expected more.”

Sep 4, 2008 by Adrianna from Midlothian, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and friendly.
• I was completely impressed with the hotel.

“I am going to recommend this hotel to all of my friends -- it was a great experience.”

Sep 2, 2008 by Denise from Pottstown, PA
Overall Rating: 4
Cleanliness:[2] • Staff:[4] • Location:[5]

• The bed was nice for sleeping.
• It was not very clean.

“Not as nice as we expected, it looked cheap the room was dark and the TV had problems.”

Sep 2, 2008 by Tom from Hamilton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The staff, the rooms presentation.
• Location a bit far from downtown Baltimore.

“This hotel is great for those airport-bound business travelers. They have a great business center for printing along with a printer in the lobby for boarding passes. As a leisure traveler, it was a bit outside of the Inner Harbor, but really only 15 minutes which is certainly manageable. The staff was extra friendly. I arrived at noon since I was in the area and to verify my room. They offered me to check in early, accommodated for my room requests, and even let me use the lobby for internet without checking in. The rooms were very clean and well presented. Not much for kids here, but great for adult travelers.”

Sep 2, 2008 by Ted from Mount Dora, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[8]

• Convenient location; helpful staff.
• In dire need of an update!

“Hotel staff was friendly and helpful. Lobby seems fine, but hallways and rooms have a tired, worn-out appearance. My room smelled kind of funny -sort of a moldy smell that one gets used to after a few minutes. I only ate breakfast at the hotel restaurant, and while the server was very friendly the food was mediocre at best.”

Sep 1, 2008 by Pat from Vancouver, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Snow white linen on the bed and in the bathroom. Friendly staff was very helpful and courteous, very professional.
• The only negative thing I can come up with is that both washers and dryers were on the blink other than that I enjoyed my trip.

“Close to freeways gas station, good food. I would recommend others to stay there. They will be renovating starting this fall, can't wait to see the new and improved.”