User Reviews for Holiday Inn Baltimore International Airport

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Aug 26, 2008 by Rebecca from Westminster, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[7]

• Location.
• Not a 3 star hotel! Shabby, old, outdated.

“This hotel is not up-to-date. It is old, shabby, needs a complete overhaul. It is not a 3 star hotel.”

Aug 25, 2008 by Robin from Galveston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Bad recommendation for local taxi service.

“Room was clean but not a 3 star in my opinion. Staff was very helpful and friendly. They also fulfilled my no smoking room request without an issue. Hotel is 5 minutes from BWI airport and offers free shuttle service. Overall a pleasant, trouble-free, experience.”

Aug 24, 2008 by Alan from Lakewood, NJ
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attractive lobby and staff.
• Shabby bathroom, room had no ability to air out (windows didn't open) and as such had stale smell.

“Overall ok but definitely not luxury.”

Aug 22, 2008 by Anastasia from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Front desk person was very nice and helpful.
• I requested a King Smoking room, and they only had non-smoking.

“This hotel was nice and quiet with just a short drive from the airport. Easy access to food and highways. One of the cleaner places that I have stayed.”

Aug 17, 2008 by Bo from Green Cove Springs, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to airport.
• Couldn't get food late.

“Nice hotel close to the airport.”

Aug 15, 2008 by Carli from Yucca Valley, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[8]

• Friendly staff, comfortable bed, spacious room, good food, shuttle service.
• Maid did not clean thoroughly, bathroom plumbing, not convenient to local activities/shopping.

“Overall pleasant experience, reception staff and shuttle drivers were very helpful and the restaurant had delicious food at fairly reasonable prices. Attractive decor and grounds. Room was spacious and bed was quite comfortable. Main complaint was the bathroom, sink faucet the water barely trickled out and it was hard to control the temperature of it which led to having to brush teeth with hot water at times. The tub did not drain properly meaning standing in water while showering and the drain had little chunks that kept coming off when I tried to take a bath. The location of the hotel is convenient to the airport, but being from out of state I did not realize that it was not convenient to any local shopping, restaurants, or activities, there is absolutely nothing in the area but hotels and no busses are available to take you around either, so being there without a car was a bit inconvenient.”

Aug 14, 2008 by Larri from Annapolis, MD
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[8]

• Location.
• Machines were out of order on my floor.

“This hotel was dirty, low-budget, it needs remodeling, paint was chipped on the walls, toiletries appeared to be old, I would not recommend this hotel to anyone.”

Aug 14, 2008 by Mike from Easton, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room was very clean and roomy.
• Very hard to find.

“Hotel is well tucked away but once there, it is a great place to stay. Rooms are very clean and comfortable.”

Aug 14, 2008 by David from Hagerstown, MD
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[5]

• It had a bed.
• Everything.

“This was one of the nastiest places I have stayed in for a long while. I didn't care for anything at this hotel. The room was very dated and dirty, the staff didn't care that I had to wait 1 hour for my room upon arrival (3 pm).”

Aug 14, 2008 by C. L. from Flushing, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Bed linens, size of room, location, morning coffee, outside area (flowers etc.).
• The room carpet was stained and worn and appeared very unclean.

“Very good value. Nice overall. Would stay here again and plan to do so in the near future when we will be returning to the area. Also have recommended this hotel to family for their stay.”

Aug 14, 2008 by Guy from Forked River, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very, very affordable for the quality level of the hotel.
• Food quality could be better.

“A great in BWI airport hotel. Location is great (right by the airport, with shuttle service and also close and convenient to Baltimore attractions (Inner Harbor, ballparks, etc.). It is a quality hotel, especially considering the very affordable price. Staff is friendly and helpful. I stay here very often (about 10-15 nights a year when I come to Baltimore to see the Orioles play home games). Good job Holiday Inn BWI.”

Aug 13, 2008 by Ravi from Fort Lee, NJ
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[7]

• There was nothing to like, its an old establishment that needs to be renovated.
• Twenty words is not enough.

“Its a hotel out of the late 70's early 80's, the room was horrendous, maybe it was my room that was horrendous. For the price and the three star rating I expected much better, as I experienced in the Dulles, VA area.”

Aug 11, 2008 by Cheryl from Brusly, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Suite.
• Too old.

“This hotel was old and therefore the walls were too thin and the neighbors TV kept up awake as did the music in the lounge on Friday and Saturday nights which was on the first floor in the lounge and our suite was on the third floor. Other than that it was very nice.”

Aug 7, 2008 by Cecilia from Guaynabo, PR
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[5]

• Reception clerk when checked in.
• Front desk clerks the following morning unprofessional.

“I was not able to make call from my phone and it took them four requests to solve it!”

Aug 5, 2008 by Noureen from Herndon, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[8]

• Friendly staff, check in was very smooth, we had an early check and there was no problem at all. They have a pool and very convenient location.
• Just a little old and need to be renovated in the lobby and change the carpets in the room.

“The hotel is in a good location very close to the harbor. The staff is extra friendly which makes the stay very smooth. I would recommend this hotel to others if you are looking for something with in a certain price. The hotel have a pool which in nice and clean. The bed was very comfortable and the area was very quite.”

Jul 31, 2008 by Dawn from Clear Spring, MD
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[6]

• Nothing.
• Rooms weren't clean, ready and not a friendly staff.

“We called ahead ask for a king room told we would get it. Weren't talked to or anything got to the room, it wasn't done or cleaned and it was two full bed. It took us 1 hour of our vacation to get them to under stand to just change our rooms. They then told us that no one at there hotel would have told us we could have a king room.”

Jul 31, 2008 by Dan from Potomac, MD
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[8]

• Price.
• Nothing.

“The hotel is what is typically expected from a Holiday Inn. The Hyatt Place in Linthicum Heights is much nicer.”

Jul 30, 2008 by Steve from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Price was great, free wireless internet and 3 computers for use.
• Couldn't check in until 3 pm. Got there at 2:30 and had to wait.

“Older hotel, but it was clean. Loved the free business center where I could access the internet. Check in was at 3 PM, we got there at 2:30 and couldn't check in until 2:50. Said they didn't have any rooms, but I think it was an arbitrary time limit. Good for the price, would stay there again.”

Jul 30, 2008 by Georgia from Houston, TX
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Convenient to airport.
• Facilities are old and feel old.

“Just needed a place to sleep and shower. This was convenient and adequate for that purpose.”

Jul 29, 2008 by Lorena from Enola, PA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[8]

• One on one, the staff was polite.
• Commode didn't work, furniture was damaged, room service never arrived, room dirty, found roach, restaurant wanted to bring check before food served.

“Hotel is conveniently located and staff is pleasant. Everything else was awful. First, there was the room: the commode didn't flush without holding down the handle, the toilet bowl was stained, the desk chair arms were shredded, the remote and the $3 bottle of water were missing, the room was dusty, the shear curtain had blue marker on it. Second, the response to problems: there was a sign that said if there was any reason not to recommend the hotel 100% to call 1234, which I did at least twice and did not receive any response. Third, the hotel food service: we ate at the hotel restaurant and the server, who was polite but obviously new, wanted to be paid before serving any food, then served the main dish but not the soup or bread that came with it. We ordered room service the next day via the hotel internet, but the food never arrived, the room service phone number was not answered and when I spotted a cockroach on the lampshade at the desk where I was working I decided it was time to check out. When we checked out, the staff was apologetic, but apparently the internet food service program had not been working for 2 months. A manager appeared briefly, explained he was new to the property and didn't know that the internet room service wasn't working. My response was as a manager, shouldn't you have spent a day trying all the services at the hotel as a guest to know what works?”

Jul 28, 2008 by Beverly from Rockmart, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Price quality, clean, friendly, easy to get to places, quite, and the great price.
• Nothing.

“Was very pleased with the location. It was a very clean and a large friendly hotel. Had a lounge and restaurant on site and pool, work out center. Would go there again.”

Jul 24, 2008 by James from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was quiet, clean, and convenient. Staff was attentive, helpful, and friendly.
• Airport pick up was a bit confusing. There was no information about the shuttles at the airport.

“The rooms are large and extremely clean and quiet. The staff is very helpful and quick to your needs. The hotel is close to the airport and the light rail into Baltimore.”

Jul 24, 2008 by Ron from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Room size - handicapped room.
• Poor security. Side doors unlocked.

“The carpet in my room needed cleaning, I would not walk on it barefoot - though a maid in the hall mentioned that section of the hotel was undergoing renovation soon. Security! I found multiple side doors from fire exits open to the outside. You can enter the hotel, at anytime of night, unseen and without using your card key. A little unsettling. Doors to empty conference rooms were left open and dark. Many places for evil people to do bad things. You can enter from a rear parking lot, go into a fire stair and end up on the guest floor without ever being seen. Beyond this, it was a pleasant experience and I had no problems.”

Jul 23, 2008 by Steve from Pawtucket, RI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Very friendly.
• Needs more snack food for late night eating.

“Loved Baltimore and everything about it.”

Jul 23, 2008 by Kris from Valrico, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful, attractive, nice pool, very pleasant.
• The tub/shower handle fell off. I only stayed one night so I didn't call for repair.

“It was a beautiful hotel, restaurant, pool etc. I appreciated the airport shuttle. It was a good experience.”

Jul 22, 2008 by Linda from Helotes, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• The front desk staff was very polite and helpful. It's nice that there is a restaurant and bar on the premises since there is not much around.
• There was a large, loud group there in one of the party rooms.

“This hotel is one of the better hotels in the area. It's too bad there is no free breakfast included as it is at the Residence Inn, Springhill Suites or most other 2 1/2 star hotels in the area.”

Jul 21, 2008 by Eric S. from Sioux City, IA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Price for the area.
• Not many restaurants in walking area.

“Good price for the area. shuttle to airport was great. lounge was good. Restaurant was good, quite area. Great for business.”

Jul 20, 2008 by Owen T. from Spring, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[3] • Location:[8]

• When I pointed out a water problem, the hotel comped our bill.
• Couldn't take a shower - no hot water for 16 hours.

“I might stay there again when staying overnight - but not fir an extended stay.”

Jul 20, 2008 by Charles S. from Raleigh, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[5]

• Nothing!
• Everything.

“The room was terrible. Elevator broke down half the time, it was terrible and felt there was nothing I could do. A terrible waste of my money.”

Jul 19, 2008 by Shawn from Roanoke, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean and modern.
• No internet access in room.

“Good clean hotel with great location to airport. Would definitely stay there again.”

Jul 18, 2008 by Wayne from Baltimore, MD
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• The location.
• The outdated decor of the room.

“It was okay for the money, however the room was very drab.”

Jul 16, 2008 by Crystal from Groton, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decor throughout the hotel was very attractive. The room was spacious and clean.
• I liked everything.

“This was a great hotel. Attractive, clean and the staff provided great customer service. I would recommend this hotel to everyone!”

Jul 11, 2008 by Michelle from Herndon, VA
Overall Rating: 1
Staff:[4] •

“We checked in and left 5 min after being in the room. It was dingy, stale smelling and what we could see of the linens, were not clean.”

Jul 11, 2008 by Antoine from Tucson, AZ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing I liked about it.
• The hotel is very old and the staff is not friendly.

“I don't recommend this hotel.”

Jul 9, 2008 by Kelly from Bethesda, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was very friendly and helpful; free morning coffee/tea was a nice touch.
• The hallways and public areas are rather depressing, elevators barely functional, noisy AC unit.

“This hotel was better than I expected, but still not what I would term a 3 star property. It does not compare with other 3 star hotels in this zone because it is old and in need of major renovation. The rooms themselves are ok, reasonably comfortable bed and clean, but the faucet in my bathroom was about to fall off. All in all, it was not as bad as I feared and was certainly tolerable, but I would not hope to win it again. This should be a 2 star property.”

Jul 8, 2008 by Reddy from Exton, PA
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[3]

• Nothing.
• Too much disturbance.

“The hotel is conveniently located and close to the airport. However, there is too much noise as the conference room is next to the hotel rooms. Unfortunately when I stayed, there was a party going on through out the night due to which I could not sleep.”

Jul 3, 2008 by Dan from Warminster, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[8]

• One guy who helped me gets breakfast to go.
• Ants on my bed and night stand. Dirty. Carpet taped at check in counter. Dirty.

“Would not recommend this hotel. The people were nice enough when I needed to switch rooms because ants were crawling on the bed and night stand. No way this room was cleaned thoroughly. The room they sent me had dirty carpet. Debris not vacuumed. Slow help inside. Location is on industrial road, away from other hotels and restaurants. This is not a 3 star hotel. I would not recommend this Holiday Inn.”

Jun 29, 2008 by Phyllis from Mckinney, TX
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[8]

• The staff was helpful and friendly.
• It was not as nice/clean.

“The best way for me to describe the hotel, is dingy. The staff was friendly. The lobby area was nice and big, however, the TV reception was very poor.”

Jun 29, 2008 by Terri from Oro Valley, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were excellent, provided great tips for our trip to Europe.
• The phone number at the airport to call the shuttle was not answered.

“The hotel staff were very friendly. The waitress at the restaurant was delightful even though she was working on her birthday and our dinner was great. I would definitely stay here again.”

Jun 28, 2008 by Judith from Arlington, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Comfortable bed and clean.
• Nothing in particular.

“Clean and comfortable. Met our needs.”

Jun 27, 2008 by Doug from Jeresy Shore, PA
Overall Rating: 0
Cleanliness:[7] • Staff:[3] • Location:[6]

• Quiet.

“I told the front desk of the lack of warm water and said they could get a maintain man after I experience a very cold showers.”

Jun 16, 2008 by Kim from Brownsville, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient, nice.
• No free morning breakfast.

“Very convenient, spacious rooms, nice bath ameneties.”

Jun 16, 2008 by Jo from Tullahoma, TN
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[7]

• Hotel staff is very friendly.
• Many things were broken - telephone, light, TV - mildew smell in bathroom.

“I was very disappointed with this hotel & I would not rate this 3 star hotel. Although the bedding was nice and new and the room was clean, the rest of the room was shabby. We had a broken telephone, desk lamp, and the TV didn't work initially. There was also an odd mildew smell in the bathroom that could be smelled in the room. The hallways were dirty & did not look like they were vacuumed during our stay. I would not choose to stay here again.”

Jun 15, 2008 by Jacqueline from Fort Worth, TX
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[2]

• Nice pool. Dirty furniture and tables.
• Poor front desk service. Exterior did not keep well. Stains on chairs in room. Disgusting.

“I would never stay at this hotel again. Nor would I ever recommend to anyone. Having a dog show at this hotel and not keeping a group of rooms available to non-dog-show guests is terrible. All I heard all afternoon and night is dogs barking! I am going to send a letter to Holiday Inn corporate headquarters to complain.”

Jun 15, 2008 by Ken from Blacksburg, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• The price was the only positive.
• Dirty hotel with lousy service.

“This hotel ranked in the top 5 worst hotels I have ever stayed. The rooms and common areas were dirty. The bathrooms smelled of mildew. The air conditioner was broken when we checked in. We were basically told "too bad" by the front desk. The air was finally fixed around 10:30 p.m. There was no remote for the television. The elevator worked (sometimes). The cleaning staff blasted music from the rooms in which they were cleaning and stacked all the dirty towels and linens in the hall. This place was nowhere close to being a 3 star hotel.”

Jun 7, 2008 by Jim from Manitou Springs, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegance. Knew my preferences. Got room of my choice.
• Breakfast prices a little higher than I am used to.

“We were just here overnight. All the staff- front desk bar, restaurant - were friendly and professional. The room was larger and more luxurious than we are used to. It is clearly set up for conventions and resort use. It's too bad we had to be in and out so quickly.”

Jun 7, 2008 by Sam from Hagerstown, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Quick check in, good location, good values for $.
• Smoking room.

“Holiday Inn is a good place to stay for those with an early flight. Complimentary coffee greeted my at 4:30am and the check in was quick and accurate.”

Jun 7, 2008 by Nathan from Essex, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The nights of arrival was wrong. I was not able to stay in motel and may not stay.
• The nights of arrival was wrong. I was not able to stay in motel and may not stay.

“The nights of arrival was wrong.”

Jun 6, 2008 by Nicole from New Bedford, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location was great, you can take a train right into the city.
• They made me and my husband sleep in 2 different beds.

“Good for travelers. Not very romantic. Would not spend any more to stay here, than I would for any other local motel.”

Jun 5, 2008 by Lindsay from Kennewick, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Conveniently located to airport.
• Numerous spiders in bathrooms and smelled like cigarette smoke. There are still smoking and non-smoking rooms.

“This was just a quick stay for us as we were only there for a few hours before we caught our flight. The hotel staff was not willing to work with us with our room arrangements. There were quite a few spiders in the bathroom and the hotel had a smoky smell from having some smoking rooms.”