User Reviews for Holiday Inn Arsenal Road

Research User Reviews for Holiday Inn Arsenal Road (1-20 of 55)

• Add Your Own Review »

Nov 20, 2009 by John from San Pedro,CA
Overall Rating: 2

• Front desk employee was nice.
• Everything else.

“Hotel is old and dirty. Restaurant is closed because they weren't generating any revenue from it. Bathroom had mildew in it, as well as dirt and large amounts of hair on the floor. Room lighting was completely inadequate. TV made horrible buzzing sound.”

Apr 2, 2008 by Glenn from Clifton Park, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Close to daily destination.
• Too many kids running around un checked.

“When visiting York, PA again will be looking to stay at this motel.”

Jan 5, 2008 by Lisa from Edgewood, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• The king size bed and the low price I paid for the hotel.
• The bathroom was a tad less clean then I would like.

“The staff was great, very friendly and eager to help. My biggest and probably only complaint is that I booked 2 rooms and the rooms were next to each other. My room had an adjoining room; however it was not adjoined to the other room I rented. It would have been nice to have the adjoining room be with the other couple that accompanied us on our mini-vacation. Besides that and the bathroom could have been cleaner, the hotel was great.”

Jan 3, 2008 by Darrick from Carlisle, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Staff was very accommodating and friendly.
• Outdated rooms.

“This hotel had decent no-frills rooms. They are a little dated and more of the level of an economy room. I don't think the rooms are worth their standard price, but was good for what I paid for it. The staff was very accommodating, I didn't check in until 5 AM and they gave me a late check out (3PM) without any problems.”

Jan 1, 2008 by Beth from Arnold, MD
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[8]

• The location from the highway was convenient.
• Just not the quality I expected stated free continental breakfast & there was none offered.

“I have never been to a Holiday Inn that looked like it was a motel. I enjoy the enclosed hotels. I think they were going through renovations, and this is why they did not offer the continental breakfast. I also don't understand why it was such poor quality. The Sheraton in right across the road, you would think they would want to be their competition and up their standards. The only thing they have going for them is the location. The room and service was just average. I have stayed in better Holiday Inns before and did not see the Holiday Inn quality in this hotel.”

Dec 30, 2007 by Rene from Vestal, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[9] • Location:[9]

• The staff person in morning was very nice; she gave us a continental breakfast because of our bad experiences.
• It was dirty; we were not able to get a cot and we had five people.

“We went to this hotel twice. The first night we had lots of hair in the bathtub and we were unable to get a cot and we had 5 people. The second night we had a cot but there were crunched up potato chips on the floor and the bathroom was dirty and dated. The place is very outdated and the house keeping is not the best.”

Dec 26, 2007 by Mary from Coal Center, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Staff was very helpful and friendly. Hotel was in a very convenient location.
• Plumbing problems.

“We stayed for 2 days. The room was clean. There were plumbing problems. Plumber was found quickly and temporary repairs made that were enough to see us through our stay. Continental breakfast was not complimentary. Restaurant was clean and food was good.”

Dec 9, 2007 by Dan from Cincinnati, OH
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[4]

• Adjacent to a very nice part of town.
• Absolutely no perks, no free breakfast, no frills, heater was loud and cold, etc.

“Not impressed. We will not stay here again. For ten more dollars we could have a stayed at a nicer place with free continental breakfast. No frills at this place what so ever. The heater was loud and cold, room was outdated and the shower was stopped up, etc.”

Nov 28, 2007 by Gary from Woodridge, NJ
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• Nothing to like about it, just a place to spend the night.
• Front staff did not give good directions, heat off in room, took 5 hours to heat up.

“Would rather stay at a Motel 6 or Super 8, at least you know what you are getting. This hotel is just waiting to be razed & be replaced by something else. Not a winner!”

Nov 26, 2007 by Ruth from Butler, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fit our needs for this trip.
• Room decorated in dark colors.

“Plain and no frills but suits your basic needs and the price was right but wouldn't want to pay much more.”

Nov 16, 2007 by Glenn from Lawrenceville, NJ
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[6]

• Friendly staff.
• The pool was filthy.

“Typical older holiday inn. The rooms open directly to the outside and the bathroom counters are low. The heating has been recently updated. There are few amenities the pool (outdoor) is so filthy I wouldn't consider going in even in warmer weather. The breakfast buffet choices were very limited and the bananas were old. Very nice $40 room for $70.”

Nov 16, 2007 by Gary from Nashua, NH
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• Good location, easy to find.
• Low end for a holiday inn, breakfast extra charge though reasonable.

“Good location right off the ring road. Low end of holiday inn range. Motel style (outside entrances). Some aspects of outside poorly maintained, though mostly ok. Room ok but nothing special. Good continental breakfast but it is extra charge ($4.95). I believe full breakfast also available.”

Nov 14, 2007 by Judy from Somers Point, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Bugs, loud, dirty, trucks left on all night right outside our hotel door.

“The room was located w/the door on the outside. A large truck was left running all night outside our door despite our having notified the desk who stated they would notify the truck driver as he was parked in the wrong spot. The truck did not move and remained on all night. I was unable to sleep. The next night we requested a rollaway bed, at first we were told no problem, then they called back and stated they did not have any more since Thursday (this was Friday). I requested some sheets and a pillow. These were brought to our room, when opened; a large live bug was amongst them. Other bugs were found but not in our sheets. The faucet leaked in all directions, hot, or cold. The gentleman offered us a "free movie" for our inconvenience, which was kind and we rented Shrek- 3. The next day when I went to check out, they attempted to charge us approximately $20. For the movie. After a lengthy explanation and an offer by me to wait till they contacted the gentleman from the front desk, they took the charge off our bill. We also needed to use their laundry facilities which were inconveniently located outside in the back of the building. The room was dirty; the lint filter from the dryer was filled w/lint. There was no "change" available. The stay was absolutely horrible.”

Nov 9, 2007 by Tena from Chicago, IL
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[3]

• They had a public computer.
• This was not a hotel, it was a motel. All of the rooms were outside.

“This hotel was ok if you are looking for a cheap motel. It was not a 3 star establishment by any means. The heater in my room did not work so I asked for additional blankets. They didn't have any so they brought me mattress pads, which were fine except for them reeked of smoke. The next morning, I saw 2 staff members folding laundry in an incredibly small room while smoking!”

Nov 5, 2007 by Mary from Pasadena, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[1]

• The hotel is fabulous I was very pleased.
• The only thing I did not like is the neighborhood .valet parking was 28.00 a night /walking from the city garage was scary.

“Great hotel but the valet parking should be free as the location is in an undesirable section of Baltimore, 3 city blocks from the inner harbor and right across from a rail station with undesirables hanging out. If less expensive valet parking and shuttle service to inner harbor available I would definitely stay again.”

Nov 2, 2007 by Shadayen from University Park, PA
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[8]

• The location was convenient and served my purpose.
• The hotel staffs were not well mannered and lacked professionalism.

“This hotel may not be bad if compared with other budget hotels.”

Oct 16, 2007 by Ray from Gaithersburg, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very clean.

“Good location, clean rooms, reasonable price, helpful staff. Would stay again.”

Oct 10, 2007 by Christal from Mifflinburg, PA
Overall Rating: 6
Cleanliness:[4] • Staff:[5] • Location:[6]

• The water pressure in the showers was great and the split bathroom was a big help with two people getting ready at the same time.
• The pool was green/which could have been drained and the outside halls needed cleaned.

“Feel they could sweep the outside hallways and drain the green pool to make it a little more attractive.”

Aug 30, 2007 by Ramona from Middletown, DE
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• The room was very comfortable.
• No refrigerator in room.

“The hotel is an older one but the rooms seem redone and mine was nice. The area it is in has a lot of abandoned houses/restaurants kind of icky in that regard. The pool was nice; the view behind the hotel was nice. There are lots of restaurants about a mile west on 30, an easy ride from there.”

Aug 25, 2007 by Becky from Portsmouth, RI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Whole experience was a nightmare.
• Whole experience was a nightmare.

“My husband and I are 68 years old - we made an error in selecting the hotel. We were looking for one that was right off Rt 81.”

Aug 15, 2007 by Joellyn from Warnerville, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[10] • Location:[7]

• Very helpful front desk.
• Moldy, mildew, dirty.

“I had to change rooms because the bed sheets were not clean, the room had a strong odor of mildew and the carpeting also exuded an odor of mold.”

Jul 12, 2007 by Julie from Iowa City, IA
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[7]

• Friendly and helpful staff.
• Underwear in the dresser drawer.

“The room was comfortable and the furnishings were of a good quality, but the cleanliness was questionable as there were stains on the armchair and someone else's undergarments still left in the dresser drawer.”

Jul 10, 2007 by Karis R. from Fillmore, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The kids were happy that it had a swimming pool.
• The fitted sheet did not stay on the bed.

“The hotel was great. The housekeeping could have been a little better but for the most part it was fine. The kids would have also liked a kiddy pool where they could actually stand up in the pool.”

Jul 4, 2007 by Melissa from Myersville, MD
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• It was very quiet.
• The bed and bedding could have been more gently used.

“It was far from the best but far from the worst. We were there one night, got a good nights sleep. It was clean and did not stink. For what it needed to be at the price I received, it did its job.”

Jun 14, 2007 by Ruth from Butler, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location - very easy to get to everywhere we needed to go.
• Bed was horribly uncomfortable and room was very dull and unappealing.

“Hotel was centrally located for our needs. The room service staff was the greatest but the mattress was horrible and left me with an extremely bad back ache which made it difficult to walk each day that we stayed.”

May 23, 2007 by Lucia from Knoxville, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• King size bed - pictures on the wall.
• Not enough lighting in the room. A little difficult to find at first.

“Staff was very friendly every time I spoke to them. They provided me with directions because we could not find the hotel.”

May 23, 2007 by Eric
Overall Rating: 7

“It is exactly what I expect of a Holiday Inn. It is somewhat better than a Motel 6 or Red Roof Inn. It is near the Harley-Davidson factory, so there were many Harley tourists. The surrounding neighborhood looks like it is about to be demolished for some sort of shopping center. There are plenty of casual dining choices within a few miles of the hotel.”

May 13, 2007 by George from Carson City, NV
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The house keeping staff goes through your belongings and suitcases!

“I would never recommend this motel to anyone. The Manager, Norman Miller III is spineless. He would not refund any portion or give any relief in the way of price for occupancy during my stay. He delegated his responsibility to his Sales Dept. She did not know of the disturbance that his housekeeping staff had created and would not budge in price for fear of losing her job. The housekeeper left horrifying and derogatory notes in my room. I felt completely vulnerable and totally unsafe while staying at that motel. I fear the made would enlist accomplishes to retaliate against my legitimate complaints. The motel is on the market and in the process of being sold. Everyone is in fear of losing their jobs. So no one will stand up for the customers and their sanity!”

1 of 1 people found this review helpful.

May 2, 2007 by Susan from Cape May Court House, NJ
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[7]

• Room was quiet and comfortable, no frills though.
• Restaurant closed upon our check-in 9:30 pm. No bar open.

“No frills, ok for a quick overnight stay while traveling. Room was quiet and comfortable. Minimal amenities. No bar or restaurant open at 9:30 check in on a Saturday night. ”

Mar 25, 2007 by Lauria from Carson City, NV
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[5]

• Internet.
• Traffic noise, it is motel, not hotel, 1.5 star.

“Equivalent to motel 6.”

Mar 19, 2007 by Eileen from Middleboro, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Easy to find; staff is helpful; room adequate.
• Hotel manual open to security page; I felt unsafe, worried that our car might be stolen.

“It was clean and adequate; nothing special, but comfortable.”

Jan 31, 2007 by Lee from Herndon, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Shared computer for internet access.
• Rooms detached from main facility.

“The motel style with drive up rooms made it very difficult to use the exercise room because it was too cold to go outside in exercise clothes and there were no changing facilities. The shared computer for internet access was quite handy although it was as hot as a sauna in the room with this computer. The hotel was clean and the staff friendly but it was an older hotel that was built more along the lines of a motel. A bit like mutton parading as lamb.”

Jan 8, 2007 by Julie from Denville, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Convenient location. Staff was very friendly and helpful.
• Room seemed stale and dated. Needs renovation. Furniture was ripped.

“Good location, friendly staff, pretty good bang for buck but rooms need to be renovated.”

Sep 16, 2006 by Joyce from Rock Hill, SC
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[3]

• Nothing.
• Cleanliness, Ironing Board did not have pad, etc.

“I would not recommend this because the outside of hotel was not clean, the laundry room was horribly dirty, housekeeping did not do a good job as one would expect. Food in the restaurant was not very good and too costly for what one got. I will not stay at this hotel again.”

Aug 30, 2006 by Carolyn B. from Port Jervis, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and nice and friendly too.
• I didn't have any problem when I was there those day and night.

“It's was very clean and quiet too!!”

Jul 26, 2006 by Barbara from Reading, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Nice rooms, convenient location.
• Outdoor corridors, second floor had to use steps.

“Nice rooms, but has outdoor corridors, and to get to the second floor had to use stairs.”

May 12, 2006 by Matt E. from Allenwood, PA
Overall Rating: 7
Cleanliness:[4] • Staff:[10] • Location:[10]

• It was near many nice restaurants and things to do.
• It is right next to 1-83. It was very noisy.

“The room was dirty. Hairs were in the bathtub and the carpets were scroungy. It looked as if the cracks along the walls hadn't been swept in weeks. The bathroom was small, tight and gave us the feeling of uncleanness.”

Apr 5, 2006 by Robert from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was great.
• Nothing.

“It was great in all respects starting with the reception when I arrived and for the duration of my stay.”

Mar 3, 2006 by Safa from Ma, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[9] • Location:[2]

• Desk clerk was very nice.
• Level of cleanliness.

“The room was truly disgusting. There were stains on the bedding, a cigarette hole in the covers, an even a smell to the room that my 5 year old noticed. The furnishing was old and shabby. I was glad when the night was finally over. ”

Jan 11, 2006 by Donna from Marietta, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent and friendly staff, fast check in.
• nothing.

“We were pleasantly surprised at the excellent service we received upon arrival. Room service was a great added bonus. Though the hotel doesn't look like much from the outside, it was more than we expected because of the way the staff made us feel welcomed and important, both professional and friendly. We would go back again.”

Nov 12, 2005 by David from York, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Staff is very friendly.
• No microwave ovens or refrigerators in rooms.

“No comment.”

Nov 10, 2005 by Ken from Bensalem, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Clean rooms.
• Receptionist who registered me...forgot wake-up call.

“It's plenty good enough for business travelers.”

Nov 4, 2005 by Dan from Kitty Hawk, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean rooms.
• The hotel is a easy to miss if you don't pay close attention.

“The hotel some how got my reservation screwed up, thinking I had not payed for my second night's stay. When I returned to my room late that night, they had disabled my key and locked me out of my room. I had to spend the night in a different room, without access to my stuff. It was quite an inconvenience.”

Oct 21, 2005 by Suzanne from Kremlin, OK
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[7]

• Location was good.
• Restaurant and lounge hours were not consistent.

“Ok place to stay. Some of the staff did not appear to like their line of work. Rooms are adequate.”

Oct 8, 2005 by Suzanne from Crofton, MD
Overall Rating: 1
Cleanliness:[5] • Staff:[10] • Location:[4]

• Convenient location.
• Badly in need of renovation!! hallways were dirty.

“This hotel reminded me of a "motel" from the 1960's. All rooms were entered from the poorly lit outdoor walkways which were also extremely dirty. I did not feel particularly safe and did not feel that the hotel met my expectations for a 2.5 star hotel or the price of $60 plus. The staff was very courteous and helpful but the accomodations were sorely lacking. ”

Sep 21, 2005 by David from Castanea, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Helpful desk clerks. Provided discount coupons to in house restaurant.
• Room had obviously been cleaned well, but empty coke cans left on desk.

“Overall an excellent stay. Staff and accommodations were first rate. Only negative was that a couple trash items (coke cans) had been left of desk after the maid cleaned the room from the previous guest.”

Aug 10, 2005 by Rosemary and Petrina
Overall Rating: 4

• It was easy to find.
• The automatic front door to the lobby injured my son's hand and the staff appeared to not want to respond.

“I did not find staff to be friendly or helpful. I found the front automatic door to the lobby to be dangerous. Not only did it injur my son's hand but then it closed on my elbow. The walkways between rooms were dirty and the pool was poor.”

Jun 22, 2005 by Steve from Commerce, MI
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[7]

“Good location, old full-sized beds with very old mattresses, friendly staff with young workers, loud clientele and some freeway noise”

Jun 15, 2005 by S from Brandon, SD
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[8]

• Decent outside pool
• The area outside my room had the aroma of a garbage dumpster

“This is not what I had in mind for a Holiday Inn.It's like a converted motel 6 from the 60's. Room entrances are outside. The room was ok but the Air conditioning didn't work so I had to move to another room. The whole place is just run down.”

Jun 15, 2005 by Judy from Yakima, WA
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[8]

• Our stay is over and we are never going back.
• Hotel should be 1 star. Dirty, noisy, had to call front desk every night regarding other guest's noise.

“Holiday Inn is competing with Motel 6.”